Discover the charm of this apartment, a cozy one-bedroom, one-bathroom space located in the heart of Seville, next to the picturesque Plaza de Santa Marta.
The bedroom offers a comfortable double bed, ideal for a restful sleep. In the main living area, you’ll find an elegant dining area for two, a spacious and comfortable sofa, and windows that flood the space with natural light. Additionally, it features a charming balcony, perfect for enjoying moments of tranquility and views of the surroundings. The apartment has a full bathroom equipped with a modern shower. The kitchen, adjacent to the living room, is fully equipped with all the necessary utensils to prepare delicious meals.
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Santa Marta III Apartment
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Appartamento in pieno centro situato all´interno di un complesso condominiale dove alle 22 chiudono i cancelli esterni, quindi alla notte non si sente la confusione della città. Non manca nulla anche per una permanenza un po´ più lunga. Pareti un po´ sottili, si sentono i vicini se parlano un po´ forte. Per rapporto qualità prezzo lo consiglio.
L emplacement , la proximité de tous les commerces .
L insonorisation . Les murs mal isolé . On dort avec les ronflements du voisin . Tellement bien que l on a l impression de dormir dans la même pièce
Response from the Quality Department
Dear Karim,
Thank you for sharing your feedback. We are pleased to know that you appreciated the excellent location and the proximity to local shops.
We regret that the sound insulation did not fully meet your expectations. While we strive to provide a comfortable and peaceful environment, we are sorry that we did not meet this goal in your case. We take your comments into account and will review possible improvements to enhance our guests´ experience.
We appreciate your input and hope to have the opportunity to welcome you again in the future.
Quality Department
ubicacion
no tenia lavavajilaas como decia la publicacion. de saberlo jamas lo hubiese elegido. me ofrecieron una compensacion insuficiente por el perjuicio causado. no volveria a contratar con ellos
Response from the Quality Department
Estimado Marcelo:
Gracias por compartir sus comentarios. Nos complace saber que pudo disfrutar de la excelente ubicación de nuestro alojamiento, situada en el corazón de Sevilla, lo que le permitió acceder fácilmente a muchas de las atracciones y servicios de la ciudad.
En cuanto a la falta de lavavajillas, entendemos que este electrodoméstico se haya convertido en un elemento esencial para muchos, hasta el punto de que su ausencia pueda opacar los otros aspectos positivos que nuestro alojamiento y servicios tienen para ofrecer. Nos sorprende que un detalle tan puntual haya tenido un impacto tan considerable en su estancia, y lamentamos sinceramente lo sucedido. Sin embargo, nos gustaría resaltar que nuestro equipo estuvo siempre disponible para atender la situación y, como medida para resolver su descontento, le ofrecimos de inmediato otro apartamento con todos los equipamientos solicitados, pero lamentablemente, esta opción fue rechazada. A pesar de ello, intentamos compensar la situación de la mejor manera posible, ofreciéndole una solución justa y acorde a las circunstancias.
Lamentamos que nuestros esfuerzos y las soluciones ofrecidas no hayan sido suficientes, y le aseguramos que seguimos trabajando para mejorar continuamente nuestros servicios. Agradecemos sus comentarios, los cuales tomamos en cuenta para seguir perfeccionando nuestra oferta.
Esperamos que, a pesar de este pequeño inconveniente, haya podido disfrutar de su estancia en Sevilla y que nos dé la oportunidad de recibirle en el futuro, ofreciéndole un alojamiento con todas las comodidades que usted considere imprescindibles, garantizando así que su estancia sea completamente placentera.
Departamento de Calidad.
In the middle of Seville
Way too expensive for what they offer
Response from the Quality Department
Dear Pasquale,
Thank you for sharing your experience. We regret that you encountered any inconvenience during your stay and that you did not inform us at the time, as we would have been more than happy to assist you in resolving any issue. However, we would like to take this opportunity to clarify some of the points you mentioned.
It is important to highlight that our check-in process is personalized. Our customer service team personally welcomes each guest upon arrival, providing all the necessary information about the facilities and handing over the corresponding keys based on the number of guests staying. This moment is ideal for addressing any questions, so we regret if you experienced any difficulty with the use of the keys. We assure you that all the necessary keys were provided; however, it is possible that there was a specific detail in their use that may have caused some confusion. Had you informed us, we would have been more than happy to assist you in resolving it quickly and efficiently.
Regarding the price, we strive to offer comfortable accommodations in a privileged location in the heart of Seville, with all services detailed in the booking description. We regret if your perception did not meet your expectations.
We appreciate your feedback and will take it into account to continue improving.
Quality Department.
Response from the Quality Department
Dear Michelle,
Thank you for your kind feedback. We are pleased to hear that you found the apartment nice and clean.
We appreciate your comment regarding the bed comfort. While we understand that comfort can be subjective, we will review this aspect to ensure that we continue to offer a pleasant experience for all our guests.
We hope to have the opportunity to welcome you again in the future for another enjoyable stay.
Quality Department.
Response from the Quality Department
Dear Leo,
Thank you very much for your kind review. We are thrilled to hear that you appreciated the great location, the ease of check-in, and the cleanliness of the apartment. It’s always a pleasure to know that our efforts to make the stay comfortable are appreciated. We look forward to welcoming you back on your future visits to Seville.
Response from the Quality Department
Dear Fiori,
Thank you so much for your kind review. We’re delighted to hear that our location was ideal for exploring the city and that everything met your expectations as described.
Your satisfaction is our top priority, and we look forward to welcoming you again in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thank you for choosing us!
Best regards,
Quality Department
Response from the Quality Department
Estimada Begoña:
Gracias por tomarse el tiempo para compartir su maravillosa opinión sobre su estancia. Nos alegra saber que encontró nuestro apartamento con una ubicación excelente y que cumplió con sus expectativas en cuanto a limpieza y comodidades.
Nos complace especialmente saber que apreció la calidad del colchón y la comodidad del sillón cama, así como el servicio atento y eficaz proporcionado por nuestro equipo de Genteel Home. Sus amables palabras sobre su capacidad de respuesta son muy valoradas por nosotros. También nos alegra que haya encontrado nuestro servicio de recogida y consigna de equipaje tanto asequible como conveniente, ya que nuestro objetivo es mejorar la experiencia general de nuestros huéspedes.
Una vez más, le agradecemos sus amables comentarios. Esperamos poder darle la bienvenida de nuevo en su próxima visita.
Departamento de Calidad.
Response from the Quality Department
Dear Aristides,
Thank you for your feedback. We are pleased to hear that you appreciated the facilities and location of our property. We hope you had a pleasant stay and that we may have the pleasure of welcoming you again in the future.
Quality Department
Clean and central location.
Bel appartement bien situe,lumineux et propre Tout était parfait pour passer un merveilleux séjour
Response from the Quality Department
Dear Fouzia,
Thank you for your kind review. We are delighted to hear that you had a wonderful stay and found the apartment to be beautiful, well located, bright, and clean. We are pleased that everything was perfect for your visit. We hope to have the pleasure of welcoming you back in the future.
Quality Department.
We couldn´t work out the lock to the balcony nor the exterior shutters for extra security. Being on the third floor felt safe!
Response from the Quality Department
Dear Lisa,
Thank you very much for your kind feedback. We are pleased to hear that you had a great experience and that our location, close to restaurants, cafes, bars, and key attractions, including the best Flamenco show in Seville, contributed to your enjoyment. We will gladly pass along your appreciation to Alba, who will be happy to hear your kind words.
Regarding the lock to the balcony and the exterior shutters, we apologize for any inconvenience. We take your comment into account and will proceed to review the proper functioning of the door to ensure that everything operates correctly. We also commit to providing clear information about its operation at the time of check-in. Thank you for your understanding, and we look forward to the opportunity of welcoming you again in the future.
Quality Department.
It was too complicated to access the apartment
The sheets are poor quality, and the plastic under the mattress makes it difficult to sleep at times.
Response from the Quality Department
Dear Tanja,
Thank you for your kind feedback. We are delighted to hear that you enjoyed the apartment, especially its location and amenities like the air conditioning, which is indeed essential during the summer months in Seville.
We appreciate your comments regarding the sheets and mattress cover. We understand that preferences for bedding comfort can vary greatly from person to person, and we will certainly take your feedback into consideration as we strive to improve the comfort of our guests.
We hope to have the pleasure of welcoming you back in the future.
Quality Department
Nos gustó todo, el apartamento muy cómodo, tenía todo lo indispensable para una estancia cómoda, tanto en utensilios de cocina, como de limpieza, El apartamento era tal cómo salía en las fotos de Booking, la habitación tenía aire acondicionado y ventilador de techo, cama y almohadas muy cómodas, en el salon aire acondicionado, cosa que se agradece en el mes de Agosto donde el calor es intenso. En todo momento estuvieron atentos a solucionar cualquier duda, teníamos que dejar el departamento a las 11am y les pedimos si nos permitían quedarnos hasta las dos, ya que nuestro viaje de regreso estaba programado para más tarde y sin ningún problema nos permitieron quedar hasta las dos, cosa que se agradece, ya que de lo contrario nos hubiese tocado esperar en la calle hasta la hora de nuestro viaje de regreso y con el calor intenso de Sevilla, recomiendo 100/100 el apartamento, ha sido una estancia de 6 días y nos ha encantado hospedarnos en este apartamento y conocer Sevilla. Muchas gracias.
Lo único que echamos en falta fue un espejo grande, ya que solo había el es espejo del lavamanos, por lo demás todo genial.
Response from the Quality Department
Estimado Vicente:
Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que el apartamento cumplió con sus expectativas y que disfrutó de una estancia cómoda, especialmente apreciando los utensilios de cocina y limpieza, así como el aire acondicionado. Nos complace saber que nuestra atención para resolver sus dudas fue de ayuda y que pudimos ofrecerle una salida más tarde para mayor comodidad en su viaje de regreso.
Agradecemos también su recomendación y el excelente comentario sobre su estancia. Tomamos nota de su sugerencia sobre el espejo grande y lo consideraremos para futuras mejoras en el apartamento, ya que nuestro objetivo es ofrecer siempre el mayor confort posible a nuestros huéspedes.
Ha sido un placer recibirles y esperamos tener la oportunidad de darles la bienvenida nuevamente en su próxima visita a Sevilla.
Departamento de Calidad