It’s a studio studio, open and diaphanous, perfect for a couple who wants to enjoy a comfortable living area with sofa and TV, and a modern kitchen equipped with everything that could be needed, and a bathroom with shower. All the studio is brand new, modern and comfortable.
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The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Catering service whose menu can be consulted here
• This establishment offers its own luggage storage and custody service from Monday to Friday (except holidays) for premium customers, with collection by our staff at the apartment. The rates are 5€ per item. On Saturdays, Sundays, or holidays, you can use the service of other companies at designated locations, at approximately 5€ per suitcase.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Santa Teresa I Suite
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Response from the Quality Department
Dear Mirko,
Thank you for sharing your experience. We are glad to hear that you found the flat to be a good walking solution and that you appreciated the services and amenities offered.
Regarding the issues you mentioned about the front door, we take note of your comment and will work on improving this for future stays. Your comments are important to us and help us to improve our service.
We look forward to welcoming you back in the future.
- Nuestra habitación estaba en la planta baja al lado de una calle peatonal, así que escuchamos a la gente durante todo el día. - Había obras a solo 3-4 metros del apartamento. No nos dimos cuenta de ello y sobre las 7 a las 8 de la mañana oíamos a la gente trabajando. - Las almohadas de la cama eran muy blandas y finas, lo que nos hizo sufrir del cuello durante todas las vacaciones. - La cabina de ducha no tenía luces y el sistema de ventilación funcionaba mal.
Response from the Quality Department
Dear Sayed,
Thank you for sharing your feedback. We are pleased to know that you were satisfied with the apartment´s location.
Regarding the aspects mentioned, we sincerely apologize for any inconvenience caused by noise. While the area is generally quiet, factors such as the time of year or local festivities may make occasional noise more noticeable. As for the nearby construction, it is outside of our control and management, and we are unable to anticipate or manage such activities. However, we have taken note of your experience and will evaluate potential solutions to minimize any future disruptions.
As for the other points raised, we will carefully consider your feedback to implement any necessary improvements, with the goal of always ensuring the utmost comfort for our guests.
We appreciate your feedback, which helps us continually enhance our services and the overall guest experience. We look forward to the opportunity to welcome you again in the future and provide an even more pleasant stay.
Quality Department.
- El piso del apartamento no estaba limpio - La cocina ni siquiera tenía una máquina Nespresso para tomar un café gLas almohadas me parecieron finas gNo vale el precio que cobran
Response from the Quality Department
Dear Lucas,
Thank you for your feedback. We are pleased that you appreciated the apartment´s central location, close to all the main attractions.
We regret to hear that certain aspects of your stay did not meet your expectations. We take cleanliness very seriously, and we apologize if the condition of the floor did not reflect our usual high standards. Your comments will be addressed with our cleaning team to ensure this does not happen again in the future.
Regarding the kitchen, while we do not provide a Nespresso machine, we do offer a traditional Italian coffee maker for our guests to enjoy. We understand that having a Nespresso machine could have enhanced your experience, and we will take your suggestion into account as we continuously look for ways to improve our offerings.
As for the pillows, we recognize that comfort is subjective, and we apologize if they were not to your liking. We encourage guests to communicate any specific preferences during their stay, and we will do our best to accommodate them.
We appreciate your feedback and will consider it carefully as we strive to improve. We hope to have the opportunity to welcome you back in the future for a more satisfying stay.
Quality Department.
Su ubicacion
Nos sentimos engañadas por que en las fotos de booking aparecía una piscina y fue el motivo principal poe el que lo elegimos!piscina que luego no había en ese apartamento!!nos pusimos en contacto y nos comentaron que era de otro! Al entrar olía a humedad y se oyen demasiado los ruidos de la calle y de las entradas y salidas al portal( está en la entrada, en la planta baja a pie de calle).
Response from the Quality Department
Estimada Izaskun,
Le agradecemos por tomarse el tiempo para compartir sus comentarios. Lamentamos profundamente cualquier malentendido que haya podido surgir durante su estancia.
En relación a su comentario sobre la piscina, queremos aclarar que en nuestra plataforma de reservas, todos los apartamentos ubicados en el mismo edificio aparecen agrupados, cada uno con sus propias características, precios y capacidad. Es esencial que nuestros huéspedes seleccionen el apartamento que mejor se ajuste a sus necesidades. Posteriormente, enviamos un correo de confirmación de reserva que incluye un enlace donde el huésped puede revisar y confirmar que la elección realizada corresponde a sus expectativas desde el inicio. Lamentamos cualquier confusión que haya podido ocurrir en su caso.
Respecto al ruido, si bien el apartamento se encuentra en una zona tranquila y alejada de los principales bullicios, entendemos que en ciertos momentos puntuales puede haber algún nivel de ruido debido a la vida cotidiana de la zona. Apreciamos su observación sobre el ruido de la puerta y tomaremos nota para futuras mejoras.
En cuanto al olor a humedad, investigaremos esta situación para asegurar que se tomen las medidas adecuadas y garantizar que todos nuestros apartamentos mantengan el nivel de confort esperado.
Lamentamos sinceramente cualquier inconveniente que haya experimentado y apreciamos su comprensión. Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia más acorde a sus expectativas.
Departamento de Calidad.
Response from the Quality Department
Dear Fidan,
Thank you for your kind review. We are delighted to hear that you were very satisfied with the accommodation. It’s great to know that you appreciated the modern, clean, and well-equipped space, as well as the central location, which made everything easily accessible on foot. We’re also pleased that the communication was easy. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.
Response from the Quality Department
Dear Ellena,
Thank you for your wonderful review. We are delighted to hear that your stay in Seville was great and that the apartment met your expectations.
It´s fantastic to know that you appreciated the convenient location, the quiet surroundings, and our quick responses to your queries. We´re glad our recommendations enhanced your experience. We truly appreciate your high recommendation and look forward to welcoming you back in the future.
Response from the Quality Department
Dear Marita,
Thank you for your kind feedback. We´re delighted to hear that Victor was a great help during your check-in and that you appreciated having an English-speaking host. It´s wonderful that you enjoyed the fantastic location, discovering lovely restaurants nearby, and being within walking distance of many attractions. We´re also pleased to hear that you thoroughly enjoyed the Flamenco show recommended by Victor, just a 5-minute walk away. It was a pleasure hosting you, and we hope to welcome you back in the future for more memorable experiences.
No nos gustó el olor a humedad, las telarañas en los techos y paredes de piedra. La mancha de un vaso o taza de café en el muro que está justo pegado al sofá, el ruido del aire ACC y lo que peor llevamos fue el aspecto de las tablas que habían sobrepuestas en el plato de ducha y el olor a humedad dentro de la ducha.
Response from the Quality Department
Estimada Nuria:
Agradecemos sinceramente sus comentarios sobre su reciente estancia en nuestro apartamento. Nos complace saber que valoró positivamente la ubicación en el corazón del barrio más antiguo e histórico de Sevilla, justo al lado de la emblemática plaza de Santa Cruz y a solo 5 minutos de la catedral. Sin embargo, lamentamos profundamente cualquier inconveniente experimentado durante su estancia. Hemos tomado nota detallada de cada uno de los puntos que menciona y estamos trabajando diligentemente para mejorar estos aspectos y evitar situaciones similares en el futuro. Le aseguramos que los inconvenientes mencionados sobre la limpieza no reflejan los estándares de calidad y limpieza a los que estamos comprometidos. Le pedimos disculpas nuevamente.
Su retroalimentación es invaluable para nosotros, ya que nos ayuda a implementar las mejoras necesarias para ofrecer una experiencia más satisfactoria a nuestros huéspedes. Nos hubiera gustado recibir esta información durante su estancia para poder proporcionarle una respuesta adecuada y hacer todo lo posible por asegurar que su estancia fuera lo más placentera posible.
Le agradecemos nuevamente por sus comentarios, los cuales nos permiten mejorar nuestros servicios continuamente. Esperamos sinceramente tener la oportunidad de recibirlos nuevamente y mostrarles los avances realizados. Si requiere más información o asistencia adicional, no dude en contactarnos directamente.
Departamento de Calidad.
Response from the Quality Department
Dear Alice,
Thank you for your kind words. We´re thrilled to hear that you enjoyed the incredible location of our apartment and found it to be a perfect base for exploring the city. It´s great to know that you appreciated the convenience and comfort, especially being able to escape the heat. We´re also glad that our communication met your expectations. It was a pleasure having you as our guest, and we hope to welcome you back in the future.
Response from the Quality Department
Dear Roy,
Thank you for your kind words. We´re thrilled you enjoyed our excellent location and had a wonderful stay in Sevilla. It´s great to hear that everything was within a short walk. We appreciate your feedback and look forward to welcoming you back soon.
Response from the Quality Department
Dear Kareem,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Response from the Quality Department
Dear Jodie,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Response from the Quality Department
Dear Gragory,
We are grateful for your thoughtful review. Your feedback is instrumental for us to continue improving our service. It´s our pleasure to have met your expectations, and we hope to host you again in the near future.
No garage
Response from the Quality Department
Dear Roberto,
Thank you for your feedback. We´re pleased to hear that you appreciated our proximity to the Cathedral. Regarding parking, we apologize for any inconvenience caused by the lack of garage facilities. Information about parking availability can be found on our website to assist guests in planning their stay. Additionally, we hope that the local parking facility, located just 3 minutes from your apartment, was helpful for you. Your satisfaction is important to us, and we hope you had an otherwise enjoyable stay. It will be a pleasure to welcome you again in the future.
Quality Department.
Bad soundproofing. Noisy street but presence of works during our stay.
Response from the Quality Department
Dear Fanny,
Thank you for sharing your feedback on your recent stay with us. We are delighted to hear that you appreciated our great location.
We apologize for any inconvenience caused by the unusual noise during your stay, particularly due to the nearby works. Please rest assured that such disturbances are typically not characteristic of our tranquil surroundings. Our establishment is situated in a relatively quiet area, away from the bustling city center, which generally ensures a peaceful environment for our guests. Nevertheless, we take your concerns about soundproofing seriously and will carefully consider your feedback as we continually strive to enhance the comfort and satisfaction of our guests.
Thank you once again for choosing to stay with us. We look forward to the opportunity to host you again in the future and provide you with an even more enjoyable experience.
Quality Department.
Response from the Quality Department
Dear Samantha,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Response from the Quality Department
Dear Lucy,
Thank you for sharing your feedback with us. We´re thrilled to hear that you found our place fabulous and very clean, and that you enjoyed our wonderful location with everything conveniently within walking distance. We appreciate your kind words about our amazing staff and their attentiveness to your needs. However, We regret to hear that you experienced issues with noise during your stay, as this is unusual for us. It´s possible that any disturbances may have been due to occasional festivities or events in the area, as we are located in the famous Plaza de Santa Cruz which is a rather traqnuilous area. However, please rest assured that we strive to maintain a tranquil environment for our guests to ensure their rest and relaxation. Thank you for your recommendation despite this minor issue, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay.
Bajo. Ruidos. Humedad
Response from the Quality Department
Estimado Ignacio:
Gracias por compartir sus comentarios con nosotros. Lamentamos mucho escuchar sobre los problemas que experimentó durante su estancia en nuestro apartamento.
Queremos destacar que la información sobre la posición del apartamento, incluido el hecho de que se encuentra en la planta baja, se proporciona en nuestra página web y en el correo electrónico de confirmación de reservas. Nos esforzamos por ser transparentes y brindar toda la información necesaria a nuestros huéspedes para garantizar una experiencia sin contratiempos.
Respecto al ruido, nos sorprende escuchar esto, ya que nuestra ubicación suele ser conocida por su tranquilidad. Sin embargo, entendemos que pueden surgir situaciones puntuales que afecten la experiencia de nuestros huéspedes. También nos gustaría destacar que existen épocas del año donde la humedad es más alta que otras, por lo que lamentamos cualquier inconveniente al respecto. Apreciamos su retroalimentación y tomaremos medidas para abordar cualquier problema que pueda surgir en el futuro.
Esperamos tener la oportunidad de recibirlo nuevamente en el futuro para brindarle una experiencia más satisfactoria.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Valentine,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
Response from the Quality Department
Dear Lucia,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay.
Regarding the space, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future.
Warm regards,
Quality Department
Response from the Quality Department
Estimada Dolores,
Agradecemos sinceramente sus amables palabras. Nos complace saber que su estancia en Sevilla fue una experiencia positiva y que disfrutó de la agradable atmósfera, la seguridad y la vibrante vida social que la ciudad ofrece. Transmitiré sus elogios a Pablo y su equipo, quienes se esfuerzan por brindar un servicio atento. Nos alegra que haya encontrado Sevilla espectacular. Será un placer darle la bienvenida nuevamente en el futuro.
El ruido del portal, porque debido a que estabamos en la planta baja se escuchaba por la mañana entrar y salir a la gente.
Response from the Quality Department
Estimada Ana Belén,
Le agradecemos mucho por compartir su reseña positiva. Nos alegra saber que disfrutó de su tiempo con nosotros y que la decoración y distribución fue de su agrado.
Respecto al ruido, lamentamos cualquier inconveniente y trabajaremos para mejorar los sistemas de aislamiento y asegurar una estancia sin ruido a nuestros futuros clientes.
Una vez más, darle las gracias por compartir su experiencia con nosotros. Tomamos nota y le aseguramos que atenderemos a todos los detalles para poder ofrecer estancias mucho más gratificantes. Si desea volver a confiar en nosotros, nos comprometemos a brindarle una experiencia mucho más memorable.
Saludos cordiales,
Departamento de calidad.
Response from the Quality Department
Dear Emma,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department
Response from the Quality Department
Dear Sandra,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication.
We will check the sound insulation of the flat and improve it for future guests.
We would also like to point out that our flat is located on the ground floor, on our website we indicate with descriptions and photos what our guests will find when they arrive. We are sorry if there was any misunderstanding and we hope to have the opportunity to host you again in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Zoé,
Your feedback emphasizing the central location of our apartment is highly appreciated. Regarding noise, although it depends a lot on external agents such as the time of the year, we will work to improve the insulation systems and ensure a noise-free stay for our future guests. Regarding the wifi, we will check the quality of the wifi and replace if necessary immediately. We deeply regret that you experienced about odor during your stay. One of our main objectives is customer satisfaction, so it saddens us to know that in your case we have not met it. Problems with odors happen at specific times, they are not something that recurs over time. Even so, we have taken direct measures to avoid any similar situation with our future guests. We would have liked to have been made aware of this problem during your stay so that we could have provided you with an adequate response. Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future, offering a better experience.
Warm regards,
Quality Department
Response from the Quality Department
Dear Joanne,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Kind regards,
Quality Department
Response from the Quality Department
Dear Charly,
We appreciate your feedback regarding your recent stay in our ground-floor apartment in the heart of Seville´s historic district. We´re glad you found the location to be ideal for exploring the city.
As you mentioned, the ground-floor apartments in the historic district sometimes receive less natural light than higher floors. However, we´d like to point out that the kitchen window allows for some natural light to enter the apartment.
We understand that personal preferences regarding natural light can vary, and we regret if this aspect of the apartment didn´t meet your expectations. Being a ground-floor apartment in the heart of the historic city center, it´s a characteristic of the location, and we always aim to provide an accurate description on our website to inform potential guests about the unique features of our accommodations.
We appreciate your insights and hope that you enjoyed your time in Seville. If you decide to visit us again, please feel free to reach out, and we´ll do our best to accommodate your preferences.
Thank you for choosing our apartment for your stay.
Best regards,
Quality Department
Response from the Quality Department
Dear Natalie,
We extend our heartfelt gratitude for your incredibly positive review. Your words truly brighten our day. We´re thrilled to have had the opportunity to host you at Santa Teresa I in Seville. Your satisfaction is our reward, and we look forward to providing you with more exceptional experiences in the future. If you have more thoughts to share or if you´re considering returning, please know that we´re here to make your stay even better. Thank you for being our valued guest.
Kind regards,
Quality Department
Response from the Quality Department
Dear Alexandra,
Thank you so much for your positive review, highlighting the convenience of our location. We´re truly grateful for your kind words and thrilled to hear that you found our location to be advantageous.
The strategic location is indeed a significant aspect of our guest experience, and it brings us great satisfaction to know that it played a role in enhancing your stay.
Your choice to stay with us and your generosity in sharing your experience mean a lot. We look forward to the privilege of welcoming you back in the near future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Scott,
We appreciate your positive feedback on your recent stay at our accommodation. It´s fantastic to hear that you found the location to be amazing, offering convenience without excessive noise. We aim to provide well-designed and comfortable spaces for our guests, and we´re delighted to know that you enjoyed the comfort and the great shower pressure.
We apologize for the inconvenience you experienced with the Wi-Fi during your stay, and we appreciate your understanding. While we couldn´t resolve the issue immediately, we´re glad that you found our team responsive and dedicated to addressing the problem.
Thank you for recommending our place to other travelers.
We understand that the occasional noise you experienced is not representative of the typical experience at our accommodation. We highly value our guests´ comfort and are committed to ensuring a peaceful and enjoyable stay.
We are always willing to step in and take measures to address issues like noise, but it´s essential for our guests to inform us promptly if any inconveniences arise. This allows us to address the situation immediately and take steps to ensure our guests´ satisfaction.
We hope that this isolated experience won´t deter you from considering staying with us again in the future. We´d be delighted to welcome you and make sure you have a hassle-free and entirely satisfactory stay.
Kind regards,
Quality Department
Response from the Quality Department
Dear Elizabeth,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Kind regards,
Quality Department
Response from the Quality Department
Dear Leonardo,
We´re thrilled that our staff made a positive impression on you. Providing excellent service and a friendly atmosphere is a core value for us. Your feedback reinforces our commitment to creating memorable experiences. Thank you for taking the time to share your thoughts, and we look forward to serving you again in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Shiva,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay. Thank you for being a part of our journey and for your kind words.
Kind regards,
Quality Department
Response from the Quality Department
Dear Andrew,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department
Response from the Quality Department
Dear Tommy,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Kind regards,
Quality Department
Response from the Quality Department
Dear Roberto,
Thank you for your feedback and for choosing our apartment. We apologize for the Wi-Fi issue you experienced. We´ll look into it to ensure it doesn´t happen again. We hope you enjoyed your stay overall and that you´ll consider staying with us again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Julia,
Thank you for your kind words! We´re delighted you enjoyed the wonderful location and had a beautiful stay.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Lily. We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience. Jose L.H. Campos. Quality Department Manager.
Response from the Quality Department
Dear Lena, thank you so much for taking the time to leave a review of your recent stay with us. We are thrilled to hear that you enjoyed your time at our apartment and appreciate your kind words. We apologize for any inconvenience caused during your stay and assure you that we will do everything in our power to improve upon your feedback. We hope to have the pleasure of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Kevin,
We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work. Your opinion is very important to us, and we look forward to serving you again in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Mariewill:
Nos gustaría expresar nuestro más sincero agradecimiento por su comentario sobre su estancia en nuestro apartamento. Nos complace saber que encontró nuestra ubicación segura y agradable, y estamos agradecidos por su amabilidad al elogiar a Celia por su respuesta rápida y eficaz. Sin embargo, lamentamos profundamente cualquier inconveniente que haya experimentado durante su check-in y con respecto a los problemas de agua caliente y nevera. Le aseguramos que haremos todo lo posible para mejorar el proceso de check-in y asegurarnos de que los problemas sean abordados inmediatamente en el futuro. Agradecemos sinceramente su paciencia y comprensión, y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y ofrecerle una experiencia sin contratiempos y de calidad en su próxima visita.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Mareike,
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment in Seville. Your kind words about our accommodation and services are highly appreciated, and we are glad to know that we exceeded your expectations. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
There is a damp smell in one corner of the room; the heating is very loud and noisy; the room has two windows but because it is located on the first floor, it is not convenient to open the windows directly to the corridor and the street, and the room will be a bit stuffy. On the first night, the power was cut off halfway through drying hair, and the power was cut off again the next day when cooking. However, as long as the main power supply is turned off and on again, the power can be restored immediately, and after responding to the owner of the homestay, a reply and solution are quickly received. But a few nights later, when I turned on two stoves for cooking and was using the washing machine at the same time, the power was cut off again.
Response from the Quality Department
Dear guest,
First and foremost we would like to thank you for choosing our apartment and for taking the time to write this review.
It seems that some aspects of your stay did not meet our usual standars. Please accept our most sincere apologies for this. Rest assured that we will look into this matter to avoid it from happening again in the future.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Dans le logement manque un balais ou un aspirateur ou une serpillière avec un sceau Oui
Response from the Quality Department
Dear Joel,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Seville. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Roman,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Jose L.H. Campos
Quality Department Manager
convinacion de antiguo con moderno
el olor de la cama
Response from the Quality Department
Estimada María Rosa:
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Para futuras ocasiones, no dude en ponerse en contacto con nosotros si encuentra cualquier aspecto que podamos mejorar para hacer su estancia más placentera.
Una vez más le agradecemos su amable opinión y esperamos poder servirle de nuevo en el futuro.
Jose L.H. Campos
Director de Calidad
Impecable todo. Chico pero más que suficiente para 2 personas. La ubicación espectacular. Super recomendable. Volvería a alquilarlo.
Todo perfecto. Nada para decir
Response from the Quality Department
Estimada Alejandra:
En primer lugar, nos gustaría agradecerle que escogiera nuestro apartamento para su visita a Sevilla y por recomendarnos a la comunidad viajera. Esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.
Jose L.H. Campos
Director de Calidad
Great location in Santa Cruz neighbourhood
Our apartment was located on the ground floor, next to the entrance. During the night there was a lot of noise from the streets, but also from people entering the building (this was accompanied by light shining through the window from the hallway every time someone came in). After the first night we contacted the host, they offered us another apartment in the city, but then we had to pay €40 for cleaning the apartment, so we decided to stay anyway. Make sure to bring earplugs!
Response from the Quality Department
Dear Lina,
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.
We were happy to help when you brought your discomfort to our attention, even though you finally decided to stay at the original apartment out of all the options we could find.
Also thank you for highlighting the excellent location of the apartment in the heart of the old town in Seville.
We look forward to receiving you again in the near future.
Jose L.H. Campos
Quality Department Manager
Lo mejor la ubicación puedes llegar caminando a todos los sitios de interés turístico
El apartamento tiene olor a humedad
Response from the Quality Department
El apartamento tiene olor a humedad
Estimada Raquel:
Muchas gracias por alojarse con nosotros y por compartir sus experiencias. Para futuras ocasiones, no sude en ponerse en contacto con nosotros si encuentra cualquier aspecto de su apartamento que no esté a la altura de nuestros estándares. Estaremos encantados de ayudar. Muchas gracias de nuevo por elegirnos, esperamos poder volver a recibirles pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear John, thank you for choosing our apartment for your holiday and for your kind feedback.
We very much look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Kamer zag er op het eerste gezicht erg goed uit, afwerking laat soms wat te wensen over. Badkamer is goed, maar vochtig (optrekkend vocht in de muren) wat je door het appartement ruikt.
Response from the Quality Department
Dear Kim, thank you very much for staying with us and for sharing your opinion. We highly appreciate your highlights of your stay and your constructive comments.
We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
Noise. Every morning from 7 o´clock there was very loud noise coming from the construction work in the building next to the property. And the AC was loud as well.
Response from the Quality Department
Dear Milos, thank you very much for staying with us. We are glad to know that you enjoyed our exceptional hospitality, and we are sorry that your stay was affected by aspects which are unfortunately our of our control. Regarding your mention to air conditioning, we will carefully check it with the team in order to make sure it does not cause any inconveniences to our guests.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Aija T.
Quality Department
L’emplacement et la décoration
Ayant passé le séjour dans l’appartement du rez-de-chaussée : Lorsque nous rentrions en fin de journée, il était très humide (le canapé et les linges de lit pouvaient en témoigner) et avec l’odeur qui allait avec. De plus, nous avions le droit à tout le bruit dû aux allers et venues du voisinage car il n’était pas insonorisé. De plus, l’appartement donnant sur le hall d’entrée, nous avions la lumière de celui-ci qui rentrait directement au niveau de l’espace chambre à coucher.
Response from the Quality Department
Dear Victoire, firstly we would like to thank you for choosing our property for your stay in Seville, and for sharing your comments regarding your stay.
We are sorry for any inconveniences you experiences during your stay. As you can see on other guests´ reviews, the location is one of the best evaluated aspects of this apartment, it is a pedestrian street next to a quiete square in the historical center of Seville, and we are sorry that some street noise, which unfortunately is not under our control, affected your stay.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Response from the Quality Department
Thank you very much for your feedback. We are glad to hear that you experienced our exceptional hospitality.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Estimada Victoria, en primer lugar, nos gustaría expresarle nuestro más sincero agradecimiento por su confianza y lealtad a Genteel Home y por elegir nuestro apartamento para su estancia en Sevilla de nuevo.
Es una enorme satisfacción leer que, una vez más, tuvo una estancia agradable con nosotros y esperamos su próxima visita.
Aija T.
Departamento de Calidad
-Unterkunft war nicht sauber, überall lagen Staub und Haare -Kein wirkliches Tageslicht in der Unterkunft, weil Fenster mit Folie zugeklebt waren -Es war feucht und kalt in der Unterkunft
موقع الفندق جداً ممتاز قريب من كل شي و يوجد الكثير من اشجار البرتقال و اشجار الريحان
يوجد حشرات كثيره في الغرفه و الباعوض فكل مكان و نظافة الغرفه جداً سيئه و لا يوجد قمامه داخل الغرفه و السرير جدا سيئ وغير مريح
Response from the Quality Department
Dear Ahmed, thank you for taking the time to post a review.
We highly appreciate your highlights on the excellent location of our apartment, and we are sorry to hear that some aspects of the stay did not meet your expectations.
Although your comments do not reflect the usual standard of service we strive to ensure for our guests as all apartaments are cerefully checked before each arrival, we will make sure that the cleaning procedure is being reinforced. However, we do not seem to find records that our staff had been made aware of any imperfections during the stay, we would have been pleased to assist you with anything you need to make your stay more comfortable.
Thank you for your visit and constructuve criticism. We are eager to regain your confidence during another occasion if you gave us that chance.
Aija Teilane
Quality Department
La ubicación era excepcional y el trato magnifico
Response from the Quality Department
Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal en nuestro apartamento.
Esperamos que nos visite de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
geen balkon/terras
- Weinig tot geen kastruimte. Er was slechts één hangkast met een beperkt aantal hangers.
Literie très bonne. Studio confortable. Situé à deux pas de tous les lieux touristiques, dans ruelle calme mais je pense que la salle de douche-WC etait petite.
Het appartement lag aan een steegje van Santa Cruz met veel voorbijgangers, dus wel wat lawaaiierig. Het raam kon daardoor niet echt open. Het appartement was vochtig en had daardoor een muffe lucht. Ik miste een buitenplek welke ik wel had gezien op de fotopresentatie
Response from the Quality Department
Dear RMA,
We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests´ expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We are sincerly sorry to read your dissatisfaction with the noise perceived from your apartment. However, we would like to take this opportunity to clarify that on our website you can check the location and all the details of our apartments. For a future occasion, we recommend you visit our website or contact our reservations department directly, to make sure you book the type of accommodation that best suits your vacation needs and wishes. Once more we thank you and look forward to serving you again soon.
Fátima Roca- chief of Customer Service.
Response from the Quality Department
Estimada María, Agradecemos su comentario después de su reciente visita a Sevilla. Gracias por señalar la limpieza y la ubicación de nuestro apartamento. Se encuentra recientemente reformado y diseñado para que nuestros huéspedes disfruten de una estancia lo más cómoda posible. En cuanto a la ventilación, lamentamos el inconveniente, sin embargo, nos gustaría señalar que todas las ventanas son oscilobatientes y permiten que se airee los espacios. Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto. Fátima Roca-responsable Dpto. de Calidad
Unica nota negativa: abbiamo dovuto attendere 20 minuti l’arrivo della ragazza addetta al check-in.
Apartment distribution, location, shampoo and shower gel availability.
It would be great to have a water filter like Brita. Some days we would walk so many kilometers that we would be very tired at the end of the day and we could not find a convenience store close by to get water.
لايوجد
La posizione e l´arredamento.
Non c´è bidet, doccia troppo grande e poche basi d´appoggio.
Response from the Quality Department
Thank you very much for your review Carla, we really appreciate you took your time to write it down, but I have to admit I´m a little bit surprised due to is the first time some of our guests complait because the shower is too big, and about the bidet, it´s informed on Booking.com that we don´t have it, we are sorry if you didn´t see it when you made your reservation. We are very happy you have enjoyed the location of our apartment. Regards
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