It is a magnificent apartment located on the third floor of an exclusive building with a 24-hour concierge, located on San Pablo street, on the corner of Plaza de la Magdalena.
Upon entering there is a hall, which divides the apartment into two areas in different levels divided by several steps. In the area on the left is the living room, furnished with high quality design furniture, leading to a large window overlooking the city center. In addition, the sofa in the living room is a double sofa-bed of 1.40 x 2.00m. From the living room there is access to a small terrace with outdoor furniture. From this terrace we can access to one of the bedrooms with two 0.90 x 2.00m beds, they also have views of the city and are equipped with plasma TV and ensuite bathroom.
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San Pablo Penthouse
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Excellent communication from hosts. Ideal location, right in the centre yet not too noisy. Very spacious and comfortable apartment with pretty much everything we needed.
The apartment was chilly (our visit coincided with a rainy and cold few days) but we were able to increase heat via a/c, which was ok. The bedrooms were very light (from various appliances) even with shutters down.
Response from the Quality Department
Dear Helen,
Thank you for your thoughtful feedback. We are delighted to hear that you found the apartment spacious, comfortable, and in an ideal location. We also appreciate your kind words about the communication with our team.
Regarding the natural light in the bedrooms, we understand that lighting preferences can be quite subjective, some guests enjoy plenty of natural light, while others prefer a darker setting for sleeping. We always strive to provide a well-balanced environment, but we understand that this might vary depending on individual preferences. We are also glad to know that you were able to adjust the temperature through the air conditioning.
Thank you once again for choosing to stay with us. It was truly a pleasure to have you as our guests, and we are grateful for your feedback. We hope to have the opportunity to welcome you back in the future, and we will always do our best to ensure that your stay is as comfortable and enjoyable as possible.
Quality Department.
Twee slaapkamers met ieder ‘n eigen badkamer en toilet.Wij waren met 2 stellen ,dus dat was ideaal Daarnaast ‘n gezellige huiskamer en keuken en terrasje
Er waren geen handdoeken in de keuken
Response from the Quality Department
Dear Berghege,
Thank you for your kind feedback. We are delighted to hear that you enjoyed the excellent location and the comfort of the apartment, including the two bedrooms with their own bathrooms, as well as the cozy living room, kitchen, and terrace. We are pleased that the layout worked well for your group. Regarding the kitchen, we do not provide dish towels for hygiene reasons. However, we do offer kitchen napkins for use during your stay, which we hope were helpful.
Thank you for choosing us. We truly appreciate your comments and look forward to welcoming you again in the future.
Quality Department.
Great location, all attractions are within walking distance (5-10min). Lots of restaurants and shops nearby. The apartment is very nice, spacious, perfect for 4 people. Very well equipped. The communication was great, we would 100% recommend and would stay again if we return to Seville
Confusion with agency to let us in but we got there eventually.
Location & facilities
Response from the Quality Department
Dear Sarah,
Thank you for your feedback. We are pleased to hear that your stay was enjoyable, and that despite the initial confusion regarding the check-in, your entry was eventually completed smoothly.
However, we regret that some aspects of your stay did not fully meet your expectations. Please rest assured that we have taken note of your comments and will review them carefully to implement any necessary improvements.
We appreciate your understanding and hope to have the opportunity to welcome you again in the future, with a more seamless experience.
Quality Department
Het was een mooi ruim appartement met 2 badkamers. De locatie was centraal. De bedden waren goed. De communicatie met de beheerder ging heel goed en snel.
Het doucheputje liep niet door. Dit hebben we de laatste dag gemeld en hopelijk wordt het opgelost voor de volgende gasten. De bank was ingezakt. Volgens mij was het een slaapbank, lijkt me niet lekker om op te slapen.
Response from the Quality Department
Dear Peggy,
thank you for sharing your experience with us. We are delighted to hear that you appreciated the spaciousness of the apartment, its central location, and the comfort of the beds. We are also pleased that our communication met your expectations.
We sincerely appreciate you bringing the shower drain issue to our attention, and we will ensure it is addressed promptly. Additionally, we take note of your feedback regarding the sofa and will review its condition.
Your comments help us improve, and we hope to have the pleasure of welcoming you again in the future.
Quality Department.
첫날, 운영팀과 연락이 안됬어요. 전날 도착시간을 알려줬음에도 당일에 전화도 안받고 부킹닷컴으로 메세지를 보내도 연락이 안되어서 너무 당황스러웠고 30분넘게 밖에서 헤맸습니다. (나중에 보니 제가 사용하지않는 방법으로 문자를 보냈더군요 그것 또한 미리 나에게 알려주었어야 했습니다) 물론 실수였겠지만 이런 실수는 하면 안되는 것이었습니다.
Response from the Quality Department
Dear Hyun,
Thank you for your feedback. We are pleased to hear that you found the apartment spacious and well-located, making it easy to explore the city and enjoy the nearby amenities.
However, we would like to address your concerns regarding communication. It is important to highlight that we made sure to provide all the necessary information via Booking.com, which we did in your case. After receiving your arrival details, we reached out to ensure that your check-in process would be smooth and to avoid any misunderstandings or delays. Additionally, we provided a customer service phone number, which is always available to assist guests and resolve any issues. It seems there may have been some confusion with the messaging method, which led to the misunderstanding.
We regret that this caused you discomfort, but we believe that the information was shared with sufficient clarity and we always aim to offer the best service to our guests.
We appreciate your understanding and will take your comments into account to continue improving our communication process.
Quality Department
Ubicación perfecta, muy grande, todas las habitaciones grandes, cocina super equipada, calefaccion, todo muy muy bien. Personal muy atento
Response from the Quality Department
Dear Emilio,
Thank you for your kind comments. We are pleased to hear that you enjoyed the excellent location of the apartment, its beauty, and the organization. Your recommendation means a lot to us.
We look forward to welcoming you again in the future.
Response from the Quality Department
Dear 윤숙,
Thank you very much for sharing your experience. We regret that the entrance was not entirely to your liking, and we take your feedback into account for further improvement. We are pleased to know that the accommodation was fully to your satisfaction and that despite this detail, your stay was pleasant.
It will be a pleasure to welcome you again and offer you the best possible experience.
Response from the Quality Department
Dear Ahmed,
Thank you for your feedback. We are pleased to know that you found the location to be very good.
We hope to have the opportunity to welcome you again in the future.
Response from the Quality Department
Dear 胡,
Thank you for your feedback. We are pleased to hear that you were satisfied with the service.
We would be delighted to welcome you again in the future.
Response from the Quality Department
Dear Cajus,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Response from the Quality Department
Dear Pranab,
Thank you for your kind review of your recent visit. It has been a pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the future.
Response from the Quality Department
Dear Mory,
We sincerely value your kind feedback about your stay. It was an honor to host you, and we eagerly await your return in the future.
Hermosa ubicación, en la zona peatonal, en el corazón pulsador de la ciudad, entre tiendas, bares y restaurantes. Dos habitaciones con un baño relativo, cocina con cafetera y salón amplio. Dirigido por un personal de chicos jóvenes.Bien hecho!
Nada
Spacious living area. Coffee and water left for guests. Close to attractions.
No room to keep suitcase in bedrooms.
Response from the Quality Department
Dear Lynda,
Thank you for sharing your feedback. We´re glad to hear that you enjoyed your stay in Seville and appreciated the spacious living area, as well as the coffee and water provided for your convenience. We´re also pleased that the apartment´s location was convenient for visiting attractions.
Regarding the luggage space, we regret that the two wardrobes available in the apartment, one in each bedroom, weren´t sufficient for your needs. We always aim to provide adequate storage, but we understand that luggage requirements can vary from guest to guest.
We hope to welcome you back in the future and thank you once again for your review.
Quality Department.
Ubicacion
Response from the Quality Department
Dear Moises,
Thank you for your kind words regarding your stay. Hosting you has been a delight, and we hope to have the privilege of welcoming you again.
The property is in the perfect location for walking to local restaurants, setas de Sevilla, shopping, coffee shops etc. it’s very spacious and the decor is really nice and modern. It was very clean and smelt lovely when we arrived. We were able to come in and drop our luggage early at around 1pm and then the cleaner had just finished so we actually were able to then stay, even though check in was 3pm. This property is run by a company that own lots of others around the city and they are fantastic. They were great for communicating before and during our stay. They sent me lists of recommendations for restaurants, things to do, rooftop bars etc. All amenities you need were included, a proper iron and ironing board, and a good hairdryer not just a small one.
The sofa bed was quite uncomfortable and not great for two to sleep on
Response from the Quality Department
Dear Vozza,
Thank you very much for your kind and detailed review. We are delighted to hear that you and your group enjoyed your stay and found the location ideal for exploring the local restaurants, shopping, and attractions like the Setas de Sevilla. It’s wonderful to know that you appreciated the spaciousness and modern decor of the apartment, as well as the cleanliness and welcoming atmosphere upon your arrival.
We are pleased that our team could assist with your early check-in and that you found our communication and recommendations helpful. We always strive to provide our guests with everything they need for a comfortable stay, including well-equipped amenities.
We appreciate your feedback regarding the sofa bed and will review this aspect to ensure our guests´ comfort. Thank you again for your lovely comments, and we hope to welcome you back on your next trip to Seville.
Quality Department.
Response from the Quality Department
Dear Claudia,
Thank you very much for your kind words. We’re delighted to hear that the apartment met your expectations and that you enjoyed the comfort, cleanliness, and convenient location close to all the main attractions. It’s wonderful to know you had an enjoyable stay, and we truly appreciate your recommendation. We would be thrilled to welcome you back in the future.
Response from the Quality Department
Dear Gianluca,
Thank you for your feedback. We are pleased to hear that you enjoyed the central location of the apartment and its convenience for exploring Seville on foot.
Regarding the parking, although this service is not under our control, we regret that it did not meet your expectations, despite being the closest option to the property. However, it is important to highlight that our team is always available to provide information and assistance to all our guests, including recommendations for alternative parking options that may better suit their needs. For this reason, we always encourage guests to reach out to us if they have any questions, as we would be happy to assist.
We look forward to welcoming you again soon.
Nada que decir.
Response from the Quality Department
Estimado Rafael:
Muchas gracias por su excelente valoración y por sus amables palabras. Nos complace saber que disfrutó de la amabilidad de nuestro equipo, la amplitud del apartamento, las vistas a la ciudad y el equipamiento. Comentarios como el suyo nos motivan a seguir brindando el mejor servicio posible. Estaremos encantados de recibirle nuevamente en el futuro.
Departamento de Calidad.
Response from the Quality Department
Dear Foo,
Thank you for your wonderful review. We are delighted to hear that the location was convenient for visiting tourist spots and that the room exceeded your expectations with its cleanliness and home-like feel. We’re also glad that the guided check-in process and assistance from our staff met your needs.
We appreciate your kind words and high recommendation. Should you choose to stay with us again in the future, we would be delighted to welcome you back
Wystrój wnętrz
Słaba telewizja
Response from the Quality Department
Dear Witold,
Thank you for your review. We are glad to hear that you enjoyed the decor and found the location ideal for exploring Seville. We appreciate your feedback regarding the television and will look into this for future improvements. We hope to welcome you again soon.
Quality Department.
Response from the Quality Department
Dear Regina,
Thank you for your kind review. We’re delighted to hear that you had a wonderful time in Seville and enjoyed the spacious, clean, and comfortable apartment. We’re also pleased that our service met your expectations. It’s great to know that the location was perfect for exploring the main tourist attractions on foot. We look forward to welcoming you back on your next visit.
Response from the Quality Department
Dear Mohammad,
Thank you so much for your fantastic review. We’re thrilled to hear that everything was to your satisfaction. We look forward to welcoming you back in the future.
Quality Department.
Sengene er vidunderlige!!! Dejligt med et toilet på begge værelser. Aircondition i begge værelser og 2 i stuen. Centralt. Hurtig service. Billederne ligner 100% det man får.
Vejen op til lejligheden er lidt træls da man først går op i en elevator også skal gå lidt for derefter at tage en anden op til lejligheden.
Response from the Quality Department
Dear Sarah,
Thank you for your feedback. We are pleased to hear that you enjoyed the central location of the apartment and found the beds, air conditioning, and facilities to your satisfaction. It is also great to know that our service and the accuracy of the photos met your expectations.
We regret that the access to the apartment did not fully meet your preferences. Please rest assured that the design of the building, including the use of elevators, is intended to provide maximum security for our guests. We understand that this arrangement can be slightly inconvenient, but it is implemented with the goal of ensuring a safe and secure environment.
We hope that despite this minor inconvenience, your stay was as pleasant as possible and that you enjoyed your time in the city. Thank you once again for your valuable feedback.
Quality Department.
A bit inconvenient to get to (2 elevators and walking through parking lot) but we got used to it. Questioned some of the cleanliness, found a huge cockroach in one of the bathrooms.
Response from the Quality Department
Dear Jaimin,
Thank you for sharing your feedback. We are pleased to hear that you enjoyed the great location of the apartment and found the rooms and beds comfortable. We are also glad that the air conditioning was appreciated during the extreme July heat. However, we sincerely apologize for the inconvenience you experienced with the cleanliness of the apartment. We regret that you encountered an insect in one of the bathrooms. Please be assured that our company conducts regular pest control to prevent unwanted insects during our guests´ stays. However, factors such as extreme weather conditions can occasionally contribute to the presence of insects. We take your comments seriously and will review this situation to ensure that similar issues are addressed promptly in the future. We appreciate your understanding and hope to have the opportunity to welcome you back under more favorable circumstances. Thank you once again for your feedback.
Quality Department.
Response from the Quality Department
Estimado Ramón:
Muchas gracias por su comentario tan positivo. Nos alegra saber que encontró el apartamento bien situado y cómodo, y que la luminosidad y limpieza fueron de su agrado.
Nos complace que haya valorado la cercanía a los lugares icónicos de Sevilla, así como las comodidades adicionales como el aparcamiento y el supermercado El Corte Inglés en el mismo edificio.
Lamentamos que haya encontrado el acceso al apartamento algo complicado. Apreciamos su comprensión y tomamos nota de su observación para mejorar la información proporcionada. De hecho, hacemos todo lo posible para comunicar claramente los detalles del acceso al apartamento antes de la reserva, con el fin de evitar inconvenientes y asegurar una estancia cómoda para todos nuestros huéspedes.
Le agradecemos sinceramente su recomendación y esperamos poder recibirle nuevamente en el futuro.
Le sol n avait pas du être lavé, nous avons marché pieds nus dans l appartement et avons eu rapidement les pieds tous noirs .
Response from the Quality Department
Dear Antoine,
Thank you for sharing your feedback. We are pleased to hear that you enjoyed the spacious, modern apartment and the pleasant terrace, which was perfect for your breakfasts.
However, we sincerely regret that the cleanliness of the floor did not meet your expectations. Please accept our apologies for this oversight. Your comments are invaluable to us, and we will address this issue promptly to ensure it does not happen again.
We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience.
Quality Department.
El acceso con carrito de bebé era un poco complicado.
Response from the Quality Department
Estimada Begoña:
Agradecemos su comentario y nos alegra saber que encontró todo muy limpio y ordenado durante su estancia.
Lamentamos cualquier dificultad que haya experimentado con el acceso utilizando un carrito de bebé. Tomamos nota de su observación para evaluar cómo podemos mejorar la comodidad y conveniencia de nuestros huéspedes en situaciones similares en el futuro.
Su retroalimentación es muy valiosa para nosotros, y esperamos tener la oportunidad de recibirle nuevamente y brindarle una experiencia aún más placentera.
Gracias por elegir nuestro alojamiento y por compartir su experiencia con nosotros.
Departamento de Calidad.
Response from the Quality Department
Dear Emily,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Kind regards,
Quality Department
Response from the Quality Department
Dear Sílvio,
Thank you for your feedback. We´re glad to hear that you enjoyed our great location and found the environment comfortable, safe, and pleasant. We appreciate your suggestions regarding the shower boxes and we apologize for any inconvenience caused. We will certainly take them into consideration for improvement. We apologize for any inconvenience caused. We´re pleased that overall you had a great experience and hope to welcome you back soon.
Response from the Quality Department
Dear Dana,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards
Response from the Quality Department
Dear Jonathan,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Midden in het centrum top locatie. Wat een heerlijk groot appartement is het!!!!!!
Alles was goed!
Response from the Quality Department
Dear Patrick,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department
Rien à dire. Tout était parfait
Response from the Quality Department
Dear Nathalie,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Quality Department.
Todo. Nos gustó más aún que en las fotos. Preciosa decoración, muy amplio y cómodo. Todo súper nuevo. Así da gusto
Response from the Quality Department
Estimada Carmen María,
Le agradecemos sinceramente por tomarse el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos llena de alegría saber que hemos cumplido con sus expectativas. Esperamos seguir siendo su elección en futuras visitas.
Saludos cordiales,
Departamento de Calidad
Apartment to avoid, bedding in rooms old, uncomfortable. The sofa in the living room smashed with torn straps, mattress to change. Not possible to sit on this sofa. We rented for 6 people with a supposed use of the sofa bed, impossible, forced to rent another room for 2 people during our stay. Booking to the absent subscriber for a compensation
Response from the Quality Department
Dear Laurent,
Thank you for taking the time to share your detailed feedback with us. We sincerely appreciate your positive acknowledgment of our location, and we regret any inconvenience you experienced during your stay. We would like to emphasize that the noise may be due to external and occasional factors, however, we will work and take the necessary measures to avoid similar situations in the future.
On the other hand, we apologize for falling short of your expectations. Your feedback regarding the sofa bed has been noted, and we will be evaluating the possibility of upgrading or replacing it to provide a more satisfactory experience for our guests.
Our goal is always to achieve customer satisfaction and provide the most enjoyable stay possible. However, we regret that our efforts to offer you compensation, appropriate to the situation, were not sufficient for you and finally you rejected it. We appreciate the aspects you highlight in your review and will take them into account for improvement, with the aim of providing our guests with more pleasant experiences in the future.
Thank you for choosing us. We hope to have the opportunity to improve your impression of our accommodations in the future, and demonstrate our commitment to quality.
Quality Department.
Response from the Quality Department
Dear Donna,
We would like to thank you for choosing to stay at our apartment and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Kind regards,
Quality Department
Response from the Quality Department
Dear Larisa,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Response from the Quality Department
Dear Hristo,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department
Response from the Quality Department
Dear Chris,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Kind regards,
Quality Department
Konumu çok iyiydi. Ev sahibi güleryüzle karşıladı. Yataklar rahat ve temiz , mutfak eşyaları yeterliydi.
Kahve makinesi çalışmıyordu.
Response from the Quality Department
Dear Nihal,
Thank you for sharing your valuable feedback with us. We appreciate your time in providing us with your thoughts about your stay, and we are pleased to hear that you enjoyed your time with us, leaving satisfied, which is a result of our commitment to maintaining high-quality standards.
We are glad that you found our location convenient and enjoyed the comfort of our beds and the cleanliness of our kitchen supplies. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we will continue to strive for excellence.
We apologize for the inconvenience you experienced with the non-functional coffee machine. Please note that such issues are unusual and not up to our standards. We will take the necessary steps to ensure that such situations do not occur again in the future.
We would be delighted to welcome you back for a future visit, your feedback is important to us as it helps us continually improve our services.
Best regards,
Quality Department
Response from the Quality Department
Dear Wladimir,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
Response from the Quality Department
Dear Eisel,
Having you as our guest at San Pablo in Seville was a true pleasure. We´re thrilled that you enjoyed your stay and that our accommodations met your expectations. Your feedback encourages us to maintain our commitment to excellent service. We hope to have the opportunity to welcome you back in the near future.
Quality Department
C´est que l´agence qui loue l´appartement Genteel Home ne propose pas de service de transfert aéroport ville. Cela aurait été plus pratique. On a trouvé un drap housse du canapé du séjour taché ! Sinon le reste était très propre.
Response from the Quality Department
Dear Hanane,
We greatly appreciate your detailed feedback about your recent experience. It´s wonderful to hear that Carlos from the check-in team left a positive impression with his kindness, helpfulness, and prompt responsiveness. We´re glad he was able to provide you with valuable city tips to enhance your visit.
We´re also pleased to know that you found the apartment to be well-maintained, spacious, and equipped with all the essentials. Its central location, along with the convenience of having Corte Inglés nearby, truly adds to the overall convenience, especially for families.
Thank you for bringing to our attention the absence of a city transfer service provided by the Genteel Home apartment agency. Your suggestion is duly noted, and we´ll consider such services to enhance the convenience of future stays.
We apologize for any inconvenience caused by the stained fitted sheet on the living room sofa. Rest assured, we will address this issue to ensure a consistently clean and enjoyable environment for all our guests.
Your feedback is valuable to us, and we hope to welcome you back for another pleasant stay in the future.
Kind regards.
Quality Department Manager
Everything was excellent. The location was superb. Apartment well kept and in very good condition!
Response from the Quality Department
Dear Thitiya,
We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work. Your opinion is very important to us, and we look forward to serving you again in the near future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Querido Pablo,
Nos complace saber que disfrutaron de su estancia en nuestro apartamento y agradecemos sus comentarios detallados. Estamos comprometidos a ofrecer una experiencia excepcional a nuestros huéspedes y siempre nos alegra saber que lo estamos logrando. Esperamos darles la bienvenida de nuevo pronto.
Saludos cordiales.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Solen,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Solen,
Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Los aires acondicionados hacían bastante ruido.
Response from the Quality Department
Estimada Virginia, Gracias por compartir su experiencia con nosotros. Pedimos sinceras disculpas por cualquier inconveniente que pueda haber encontrado durante su estancia. Sus comentarios son cruciales para que podamos mejorar nuestros servicios. Apreciamos mucho su comprensión y sus observaciones constructivas.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimado Michael, gracias por sus amables palabras. Nos complace saber que disfrutaron su estadía y que todo fue de su agrado. Su satisfacción es nuestra prioridad número uno, y siempre trabajamos arduamente para garantizar que nuestros huéspedes tengan la mejor experiencia posible. Esperamos darles la bienvenida de nuevo en el futuro cercano.
Jose L.H. Campos
Director de Calidad
Great location and we felt safe in the area. Easy to walk to many shops, restaurants and sites. The apartment was comfortable and well equipped for our stay. There is a clothes washer in the kitchen and laundry detergent/pods in one of the cabinets. There isn´t a dryer but there is an outdoor patio area to hang clothes to dry. A lovely person from the office met us upon arrival and took us to the apartment and showed us what we needed. Getting to the apartment requires taking a couple of small elevators and going through a couple of entrances so it was good that someone was there to show us the way the first time.
The half shower door, which seems to be a standard design in many hotels and apartments in Spain and other parts of Europe, was tricky for us to get used to and water splashed everywhere. So, I would recommend having more towels or floor mats available to soak up the water for those of us who don´t know how to keep the water from splashing out of these half shower doors.
Response from the Quality Department
Dear Molsey,
We sincerely appreciate your comment about your stay in our apartment. We are very sorry that you experienced some issues during your stay, and we apologize for any inconvenience caused. We value your feedback and will use it to improve our services in the future. We hope to have the opportunity to welcome you back in the future so you can experience the best version of our accommodation.
Kind regards.
Jose L.H. Campos
Quality Department Manager
assenza del phon
Response from the Quality Department
Dear Andrea,
Thank you for choosing our apartment for your recent stay. We greatly appreciate your review and hope that you had a wonderful experience. It was a pleasure hosting you, and we would be honored to welcome you back in the near future. Your satisfaction is our top priority, and we look forward to the opportunity to serve you again soon.
Jose L.H. Campos
Quality Department Manager
I would not recommend parking near the house. There are plenty of less expensive options on the other side of the river. You can Uber to get back.
Response from the Quality Department
Dear Hristova,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Sabine,
Thank you for choosing to stay at our apartment, and for taking the time to share your positive feedback. We´re thrilled to hear that you enjoyed the comfort, cleanliness, and amenities, and we´re grateful for your kind words about our friendly and accommodating staff. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
everything was perfect inside the apt and position is great to walk around. staff was very nice and gave us good tips.
Response from the Quality Department
Dear Gaetano,
We would like to express our sincere gratitude for your taking the time to share your positive experience at our apartment in Seville. Your kind words are highly appreciated and it is a pleasure to know that our property exceeded your expectations. We hope to have the honour of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Laura:
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar el trato ofrecido por el personal. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Sandra,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
הכל במיוחד המיקום
הכל היה מצוין
Response from the Quality Department
Dear Yosi,
Thank you very much for the praising comment towards the apartment and for the remarks about the surroundings. We are delighted that it would fit your necessities.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Deborah,
We would like to express our sincere gratitude for your kind words and for choosing our apartment for your recent stay. We are delighted to hear that you enjoyed your time with us and appreciate your positive feedback. Thank you again for your review, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Tyylikäs huoneisto, tilava, siisti, hyvällä maulla sisustettu, varsin hyvä varustetaso, rauhallinen, autotalliin suoraan hissillä
Response from the Quality Department
Dear Jukka,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Tout a été parfait : Emplacement, propreté, confort, gentillesse des hôtes, mobilier, équipement, superficie et situation de l´appartement, (tous les commerces , taxis à coté, en plein centre ville, visites des monuments, jardins, on peut tout faire à pieds.
Response from the Quality Department
Dear Christian,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience and that the unbeatable location makes the apartment convenient to explore the city. Thank you once again, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Appartement très spacieux et lumineux avec deux grandes chambres et un salon encore plus grand. Belle cuisine. Propreté excellente. Tout confort, aménagé avec goût. Balcon aménagé en terrasse très sympa. L´équipe de gestion nous a laissé poser nos bagages pendant qu´ils préparaient l´appartement (avant l´heure du check in)
Response from the Quality Department
Dear Paul,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Piso ubicado en zona céntrica, con comercios, bares y restaurantes, pero tranquila por la noche. Piso muy espacioso y luminoso, bien equipado. Gran salón comedor muy agradable con vistas, habitaciones amplias, cada una con su cuarto de baño. Ropa de cama impecable. Pedimos toallas adicionales y nos las entregaron muy rápidamente. Les hicimos algunas consultas por Whatsapp y la respuesta fue inmediata
Response from the Quality Department
Estimado Valentín:
le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
You need to take a first elevator, cross a parking, then take another elevator to finally arrive to the flat. The most inconvenient thing about this accomadation is that the checkout is at 11:00 AM, and there is no reception service where you can leave your baggages if you have your flight late that day. It means that you need to look for an external luggage storage accross the city. When you have children with you, it is very tyring.
Response from the Quality Department
Dear Ali,
Thank you for this review highlighting the central location in the city centre.
Our check-out time is shown on the advertisement. We are tremendously sorry that on the day we could not offer a late check out due to other guests arriving to the property. Otherwise we would have been delighted to offer it to you.
Thank you again for sharing the review with us. We hope to see you soon in Seville.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Wilhemus,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Seville. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
As stated in first paragraph of evaluation, the property location, condition and amenities were outstanding in quality and value. Better than any AirBnB we ever used.
Response from the Quality Department
Dear Nicola,
We are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We would like to take the opportunity for praising our staff, as well as thanking you for your loyalty to GenteelHome. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
The apartment is very nice and spacious, to highlight the beds that have super comfortable mattresses. The location of the apartment is great and very central, with a super market right next door and a car park. You can walk everywhere.
Response from the Quality Department
Dear Lucio,
We are delighted to read that you had a more than pleasant stay with us; it is our most satisfying reward.
We look forward to receiving you again very soon.
Jose L.H. Campos
Quality Department Manager
Un poco difícil de encontrar si no eres de la zona y otra cosa que mejoraría es el servicio de limpieza o añadir mas toallas, papel higiénico, etc. Creo que si una familia se queda mas de dos noches, seria bueno tener un día de limpieza incluido para que por lo menos los cuartos de baños esten limpios.
Response from the Quality Department
Estimada Chantal:
En primer lugar, nos gustaría agradecerle su comentario elogiando su reciente visita a nuestro apartamento y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. gracias igualmente sobre sus comentarios sobre la limpieza. Siempre buscamos nuevas formas de mejorar y este comentario nos ayudará en ello.
Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimado Javier, le damos las gracias por haber elegido nuestro apartamento para sus vacaciones y por compartir su experiencia con nosotros. Esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
no ice maker or trays to make ice
Response from the Quality Department
Dear James, thank you very much for your feedback.
We are glad to know that you had the opportunity to enjoy the unbeatable location of the apartment, and we appreciate your constructive comments.
We hope to meet you soon again.
Aija T.
Quality Department
Response from the Quality Department
Dear Victor, thank you very much for your feedback. We are glad to know that our excellent location was a highlight of your stay, and the apartment met your expectations.
Hope to see you soon again.
Aija T.
Quality Department
Central, lively neighborhood. Has everything within 50 meters, supermarket, pastry, pharmacy, cafes, small square with some trees. Clean and cosy apartment. The view is mostly rooftops but with lots of sky.
Totally personal but bedside table lamps are all very bright. In fact most of the lights are too white. The small room is really small but has lots of storage.
Response from the Quality Department
Thank you for sharing your feedback on your holiday experience in our apartment.
We are always strive to offer the best quality in all aspects of the stay, and your comments help us a lot, therefore we highly value your time and constructive criticism.
Hope to meet you soon again.
Aija T.
Quality Department
Response from the Quality Department
Thank you for making us your choice apartment for your stay in Seville and for your feedback, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Quality Department
Response from the Quality Department
We greatly appreciate your kind feedback regarding your stay with us. We are glad to read that the apartment met your expectations and we really look forward to serving you again in the future.
Aija Teilane
Quality Department
This is a busy area of town so we were worried about street noise in the front bedroom but once the veranda shutter and bedroom shutters were closed there was very little noise even at the weekend.
The apartment is an easy walking distance from such sights as The Alcazar and the Cathedral.
We loved staying in this apartment and would recommend it without hesitation
Response from the Quality Department
Dear Paul Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Regards Ana García Customer Service