Beautiful two-bedroom, two-bathroom duplex in the Santa Cruz neighborhood in the heart of Seville.
Upon entering the duplex, you will descend three steps, and to the right, a bright living room welcomes you with two comfortable armchairs, and an elegant sofa. This space also includes a dining area equipped with a table for four, ideal for enjoying pleasant meals together. To the left of the living room, you’ll find the kitchen, fully equipped with all the necessary utensils for a comfortable and convenient stay.
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San Isidoro II Duplex
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Location was good - big tv, 2 bathrooms comfy beds.
Very steep stairs with no hand rail for some part. No windows!
Response from the Quality Department
Dear Hannah,
First and foremost, we would like to thank you for choosing our accommodation and for highlighting the positive aspects of your stay, such as our excellent location and the comfort of the beds and amenities, including the large TV and two bathrooms. We are delighted that these features contributed to your overall experience.
We would also like to take this opportunity to address your comments. Regarding the stairs, we regret that they did not meet your expectations. However, we want to assure you that all our properties undergo a thorough safety inspection, ensuring they meet the highest standards. The stairs, while designed with a particular aesthetic in mind, are completely safe and comply with all established safety regulations.
As for the issue of the windows, we were surprised by your comment, as the apartment does indeed have windows in various areas, as clearly shown in the property photos. These windows provide ample natural light and ventilation throughout the space, helping to create a pleasant atmosphere. We always encourage our guests to carefully review the photos and descriptions available on the booking platform, as they offer a clear understanding of the apartment´s layout and features, ensuring that the accommodation suits their preferences.
We truly value your feedback, as it helps us improve our services continually. We hope to have the pleasure of welcoming you again in the future.
Quality Department
de ligging was top , overal dicht bij. prachtige stad goede service
Response from the Quality Department
Dear Pascale,
Thank you for your kind review. We´re thrilled to hear that you had a wonderful vacation and enjoyed the great location, as well as the service provided. It´s fantastic to know that you appreciated the convenience of being close to everything and had a positive experience in our beautiful city. Thank you for choosing us and we hope to have the pleasure of welcoming you again in the future.
Best regards,
Quality Department
Appartamento molto pulito, utile 2 bagni, munito di ogni necessita per utilizzare la cucina, posizione centralissima, vicino diversi ristoranti, supermercati aperti anche nei giorni festivi, centro commerciale, negozi. Siviglia una meraviglia, una città molto pulita, curata nei minimi detagli nonostante i tantissimi turisti, persone aperte e di una grande gentilezza e comprensione. Si ringrazia Genteel Home di San Isidoro ll per la disponibilità e accoglienza impeccabile. Si ringrazia Marra per la pulizia dell´appartamento prima e dopo.
Nel complesso non manca niente e noi siamo stati bene ma l´appartamento è senza riscaldamento ma munito di pinguino in ogni ambiente e senza caldaia ma munito di boiler per l´acqua calda in ogni bagno e in cucina. Sotto questo aspetto è sicuramente da migliorare e sono sicura che verrà presa in considerazione questo mio punto di vista perché non è una critica.
Response from the Quality Department
Dear Claudia,
Thank you very much for sharing your experience and for highlighting so many positive aspects of your stay, including the cleanliness, the central location, and the impeccable hospitality you received. We are delighted that you enjoyed both the apartment and your visit to Seville, a city indeed full of charm and warmth.
Regarding your observation about the heating system, we would like to highlight that, as indicated in the apartment´s description, it is equipped with split heating units in the various rooms. However, we truly appreciate your comments and will take them into consideration for future improvements, as your feedback is invaluable to us.
We hope to have the pleasure of welcoming you again on your next visit to Seville. Thank you once again for choosing Genteel Home and for your kind words.
Quality Department.
Response from the Quality Department
Dear Calunm,
Thank you for your kind review. We are pleased to hear that you found the apartment’s location perfect and that our communication met your expectations. We’re glad to know that you had a positive experience, and we agree that it is a great choice for visiting Seville. We would love to welcome you again in the future.