Great duplex placed just in the city centre, next to Salvador Square.
It’s an duplex with 150sqm indoors and 80sqm of terraces. It’s distributed over four bedrooms, two complete bathrooms, living room, kitchen and three private terraces with garden furniture. A true privilege.
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Salvador Terrace Apartment
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Response from the Quality Department
Dear Kelly,
Thank you for your kind and thoughtful review. We are thrilled to hear that your group found the home comfortable and spacious, and that the location was ideal for your needs. It’s wonderful that you were able to enjoy the terraces, both for the lively views of the pedestrian street and the peaceful rooftop experience in December sunshine. We’re also pleased to hear that our communication and flexibility helped make your stay more convenient.
It was a pleasure hosting you, and we would be delighted to welcome you and your family again in the future.
Response from the Quality Department
Dear Clare,
Thank you for your kind words and for sharing your experience with us. We are delighted to hear that you found the apartment beautiful and its location ideal.
We also appreciate your understanding regarding the issues you encountered, and we are pleased that our team was able to resolve them promptly. Providing excellent communication and ensuring your comfort is our priority.
We would love to welcome you again in the future and ensure another great stay.
Response from the Quality Department
Dear Sarah,
Thank you for your kind words regarding your stay. Hosting you has been a delight, and we hope to have the privilege of welcoming you again.
Response from the Quality Department
Estimada Inmaculada:
Gracias por compartir tan atento comentario sobre su reciente estancia. Fue un placer tenerle como huésped, y será un placer alojarle de nuevo en el futuro.
Excellent location Large spacious well equipped apartment Fully met the needs of 8 friends on a city break!! Cannot recommend highly enough
Response from the Quality Department
Dear Julie,
Thank you for your feedback. We are glad to hear that the apartment met the needs of your group and that you enjoyed your stay.
We look forward to welcoming you again in the future.
Quality Department
Location excellent, very central. Clean and comfortable, perfect for a group
La localisation de l´appartement: idéalement situé dans le centre de Séville. Tous les attractions à faire et visiter sont accessibles à pieds, ainsi que les commercs et restaurants Volume de l´appartement: hauteur sous plafond et taille des chambres très appréciables
Retard de l´hôte pour la remise des clés: nous avons attendus 20 minutes dans la rue devant la porte avec peu d´information sur le retard à notre arrivée Ménage pas fait à l´arrivée: du coup, impossible d´utiliser les toilettes, la douche ou se poser sur un lit, malgré un long voyage pour y arriver. Pas de transparence ni d´information préalable sur cette situation. Perte d´1/2 journée dans l´utilisation de l´appartement Qualité du WIFI moyenne Relativement bruyant le matin au réveil : insonorisation moyenne vis-à-vis de l´extérieur
Response from the Quality Department
Dear Igel,
Thank you for sharing your detailed feedback about your recent stay with us. We are pleased to hear that you found the location of the apartment ideal for exploring the heart of Seville and appreciated the spaciousness and high ceilings of the property.
However, we deeply regret that your experience upon arrival did not meet the standards we strive to uphold. While it is true that there was an unusual delay during your arrival, we assure you that such occurrences are not typical of our service. Unexpected circumstances can occasionally cause slight delays, and we sincerely apologize for the inconvenience this caused. Nevertheless, we hope that the measures taken by our team to address these issues were satisfactory and helped to alleviate your initial dissatisfaction.
Regarding the Wi-Fi, we regret that it did not meet your expectations and will take steps to review and ensure its proper functioning.
Lastly, we understand your comment about the external noise in the mornings. While the apartment’s central location and soundproofing are intended to minimize disturbances, some occasional sounds related to the daily life and vibrancy of the city may occasionally be heard, it’s part of the charm of people enjoying the outdoors. Nonetheless, we will assess the effectiveness of the soundproofing system to ensure the utmost comfort for our guests.
We sincerely hope that, despite the inconveniences, you were able to enjoy the remainder of your stay and the beautiful city of Seville. Your feedback is incredibly valuable to us as we strive to continuously improve our services.
Quality Department.
We did not quite enjoyed paying for a later check in (after 21h) and walking the garbage around the city center - the cleaning lady can definitely do that but other than that, we enjoyed our stay.
Response from the Quality Department
Dear Emiliya,
Thank you for sharing your thoughts. We´re delighted to hear that you enjoyed the apartment’s central location, spacious layout, and terrace, which indeed adds great value to the space.
Regarding the late check-in fee, we’d like to highlight that this information is readily available on our website and booking platforms, as part of our commitment to transparency. The late check-in service includes a personal welcome, where one of our team members meets you on arrival to provide keys and explain the apartment’s features and building amenities, ensuring a smooth start to your stay.
As for your comment about rubbish disposal, we’d like to clarify that, at Genteel Home Apartments, guests are not required to dispose of rubbish at the end of their stay, as we understand that guests are here to relax. However, any assistance with this is genuinely appreciated, as it helps us maintain our apartments in excellent condition for future guests and contributes to a clean, pleasant environment for all. As a company dedicated to tourism, we value shared responsibility and collaboration, recognizing that taking care of shared spaces reflects respect for others and the places we visit.
We are grateful for your feedback and look forward to welcoming you back in the future.
Quality Department.
Situación inmejorable, zona muy tranquila aunque es concurrida, con varias terrazas y aire acondicionado
nada negativo
Response from the Quality Department
Estimada Rosa:
Le agradecemos mucho su comentario tan positivo. Nos complace saber que ha disfrutado de una estancia agradable y que la ubicación, a pesar de ser concurrida, le haya parecido tranquila y cómoda. Nos alegra también que las terrazas y el aire acondicionado hayan contribuido a una experiencia placentera. Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad.
Response from the Quality Department
Estimado Daniel:
Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento. Ha sido un placer servirle.
Helft van de bedden hadden te slappe vering.
Response from the Quality Department
Dear Theodor,
Thank you for sharing your thoughts on your stay. We are pleased to hear that you enjoyed the central location, the spacious apartment, the comfortable showers, and the large, pleasant rooftop terrace.
Regarding the beds, we understand that comfort is subjective and can vary according to individual preferences. However, we appreciate your feedback about the firmness of some of the mattresses, and we will review this to ensure our guests enjoy the best possible rest.
We value your comments and hope to have the pleasure of welcoming you again in the future.
Quality Department.
Response from the Quality Department
Dear Marion,
Thank you for your wonderful feedback. We are delighted to hear that you found the apartment beautiful and enjoyed the spacious, bright rooms, lovely terraces, fully equipped kitchen, and clean bathrooms. It is great to know that communication was satisfactory as well. We would be thrilled to welcome you back on your next visit.
Response from the Quality Department
Dear Olivier,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Faltava panos de cozinha e tinha uma câmara ligada na sala de jantar
Response from the Quality Department
Dear Minas,
Thank you for your feedback. We are pleased to hear that you were satisfied with the cleanliness, air conditioning, bed linens, and the overall space of the apartment. However, we regret any inconvenience experienced during your stay.
Regarding your concern about the camera, we would like to clarify that the device in question is not operational and is certainly not used to record or monitor any activity. We take our guests´ privacy very seriously and strictly adhere to all privacy regulations. Nonetheless, to avoid any future confusion, we will proceed to remove the device from the apartment. We sincerely regret any misunderstanding this may have caused. Additionally, we appreciate your comment about the kitchen towels, and we will ensure that they are provided for the convenience of future guests.
Thank you once again for your feedback, and we hope to have the pleasure of welcoming you again in the future.
Quality Department.
Response from the Quality Department
Estimado César:
Gracias por la considerada retroalimentación sobre su reciente estancia. Es increíblemente gratificante escuchar palabras tan amables, que hacen que nuestros esfuerzos valgan la pena. Su satisfacción es nuestro mayor objetivo, y esperamos tener el privilegio de alojarle de nuevo en nuestro apartamento.
L´emplacement central de l´appartement est top. La taille de l´appartement est parfait pour 8. La gentillesse de l´accueil sur place.
Un petit bémol pour un des deux lits de la chambre du haut. On sent les ressorts beaucoup trop. Du coup, le canapé du salon a servi de lot de secours 😅
Response from the Quality Department
Dear Valerie,
Thank you for your positive feedback. We’re thrilled to hear that you enjoyed the central location of the apartment and found it to be a perfect size for your group. We also appreciate your kind words about the welcoming service you received.
We apologize for the discomfort you experienced with one of the beds in the upstairs bedroom. Your feedback is invaluable, and we will address this issue to ensure a more comfortable experience for future guests. We’re glad to know that the sofa in the living room provided a suitable alternative during your stay.
Thank you once again for your comments and for choosing our apartment. We hope to have the pleasure of welcoming you back on your next visit to Seville.
Quality Department.
Response from the Quality Department
Dear Amber,
Thank you for your kind words. We’re delighted to hear that you enjoyed both the location and the place. We look forward to welcoming you back for another wonderful stay.
Response from the Quality Department
Dear Lili,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Quality Department.
Response from the Quality Department
Dear Maria,
Thank you for your wonderful feedback. We are thrilled to hear that you and your family had a comfortable and happy stay and that you appreciated the beauty and location of our apartment. We also strive to provide excellent communication, so it’s great to know that we met your expectations. We look forward to hosting you again in the future.
Quality Department.
Response from the Quality Department
Estimada Lourdes:
Muchas gracias por su emotivo comentario. Nos alegra profundamente saber que su estancia en nuestro lugar fue tan especial y que se sintió como en casa.
Es un verdadero placer recibir comentarios tan positivos, y saber que consideraría quedarse con nosotros una y mil veces nos llena de alegría. Agradecemos sinceramente su preferencia y esperamos tener el honor de recibirle nuevamente en el futuro.
Response from the Quality Department
Dear Mário,
thank you for your feedback. We are pleased to hear that everything went smoothly and met your expectations as explained during the trip preparation. We look forward to welcoming you again.
Response from the Quality Department
Dear Mário,
Thank you for your feedback. We are pleased to hear that everything went smoothly and met your expectations as explained during the trip preparation. We look forward to welcoming you again.
Response from the Quality Department
Dear Ben,
Thank you so much for your wonderful review. We are delighted to hear that you enjoyed our location and found the apartment spacious and comfortable. It´s great to know the air conditioning and outdoor space added to your comfort during your stay. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Response from the Quality Department
Dear Cybele,
Thank you for your kind words. We´re delighted that you enjoyed the apartment and found the location incredible. We look forward to welcoming you back in the future.
Response from the Quality Department
Dear Sarit,
thank you so much for your kind words and for taking the time to share your experience with us. We´re thrilled to hear that you found our property to have an excellent location, spaciousness, and cleanliness.
It´s wonderful to know that you found all the amenities provided to your satisfaction. Your recommendation means a lot to us. We hope to have the pleasure of hosting you again in the future.
El alojamiento es una pasada, en las fotos no se aprecia lo grande que es Habitaciones espaciosas y unas terrazas increíbles Muy buena ubicación, cerca de todo en un buen barrio.
Las camas y las almohadas no son lo mas cómodo
Response from the Quality Department
Estimada Lidia:
Agradecemos sinceramente sus amables comentarios sobre su estancia en nuestro alojamiento. Nos complace saber que disfrutó de las amplias habitaciones y las maravillosas terrazas, así como de la conveniente ubicación en un barrio agradable y cercano a todo.
Lamentamos saber que las camas y las almohadas no cumplieron completamente con sus expectativas de comodidad. Entendemos que la percepción de confort puede variar de una persona a otra. Sin embargo, tomamos seriamente sus comentarios y los tendremos en cuenta para futuras mejoras si fuera necesario.
Una vez más, le agradecemos por elegir nuestro alojamiento y esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad.
Response from the Quality Department
Dear Swati,
Thank you for your kind words. We´re delighted to hear that you enjoyed the excellent location of our apartment, as well as its suitability for a large family. We strive to be responsive and helpful hosts, and we´re glad that you found our assistance beneficial. Your satisfaction is our priority, and we look forward to welcoming you and your family back for another enjoyable stay in the future.
Quality Department.
Response from the Quality Department
Dear Spina,
Thank you for your feedback regarding the location and furnishings of the house. We´re pleased to hear that you appreciated these aspects of your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future for another enjoyable experience.
Quality Department.
Central location near the main attractions ⤚Comfortable beds and plenty of space
nothing Everything was perfect.
Response from the Quality Department
Dear Doria,
Thank you for sharing your positive feedback about your stay in Seville during Holy Week. We´re delighted to hear that you enjoyed the central location of our accommodation, as well as the comfortable beds and spaciousness it offered. Your satisfaction is our utmost priority, and we´re thrilled that everything met your expectations. We look forward to welcoming you back for another perfect stay in the future.
Quality Department.
Too bad the roofop has no more light to spend more time once the sun is down, maybe provide additional permanent lighting (garland?) or at least refillable nomad lights.
Response from the Quality Department
Dear MartyMaxFly,
Thank you for your glowing review. We´re thrilled to hear that you and your group had a wonderful week at our apartment and that everything met your expectations. We´re delighted that you found the terraces, rooftop, room volumes, and location all top-notch. Your feedback on the WhatsApp communication system and key delivery process is greatly appreciated. Regarding your suggestion about additional lighting on the rooftop, we´ll certainly take it into consideration for future improvements. We want to ensure our guests have an enjoyable experience both day and night. We´re grateful for your kind words and look forward to welcoming you back with pleasure in the future.
Quality Department.
Response from the Quality Department
Dear Gregory,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Response from the Quality Department
Dear Chiara,
Thank you for your feedback. We´re delighted to hear that you found everything perfect during your stay, including our excellent location, cleanliness, and top-notch hospitality. Regarding the hot water issue, we apologize for any inconvenience caused. While some water heaters may take a moment to heat up initially, we´ll review and improve wherever necessary. We hope the remainder of your stay was enjoyable. We look forward to welcoming you back soon.
Superb central location. Fab rooftop terrace. Peaceful even being in the centre of the city
No complaints at all, only one suggestion…there were no frying pans for cooking
Response from the Quality Department
Dear Josie,
Thank you for taking the time to share your experience at our apartment. We are thrilled to hear that you enjoyed the superb central location and found the rooftop terrace stunning. It´s wonderful to know that despite being in the heart of the city, you found the atmosphere peaceful.
We appreciate your suggestion regarding the frying pans for cooking. Your feedback is invaluable, and we will certainly take it into consideration to enhance the experience for our future guests.
Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back on your next visit to the city.
Warm regards,
Quality Department
테라스는 2충에 있고 , 1층은 거실입니다. 옆에 이어진 건물에 방이 3개 화장실이 2개있는 구조입니다. 테라스에 있는 복층에 잠을 자는 사람은 화장실 출입이 불편합니다. 겨울이라 그런지 복층은. 히터가 안올라와서 좀 춥습니다. 다른 계절이면 정말 좋을것 같아요.
Response from the Quality Department
Dear Jung,
Thank you for sharing your feedback about your recent stay with us. We´re delighted to hear that you enjoyed every aspect of your stay, especially the excellent location.
We appreciate your comments about the layout of the apartment and the terrace, as well as the difficulty accessing the bathroom from the duplex on the terrace. We apologize for any inconvenience this may have caused. Regarding the heater not working properly and the apartment feeling a bit cold, we apologize for the discomfort. We will ensure that the heating system is thoroughly checked and maintained to provide a comfortable temperature for our guests, regardless of the season.
Your feedback is valuable to us, and we will use it to improve our services and amenities for future guests. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.
Warm regards,
Quality Department
Response from the Quality Department
Estimada Carla,
Agradecemos sinceramente su amable comentario. Nos complace saber que encontró nuestro apartamento espacioso, agradable y cómodo. Es gratificante saber que las habitaciones estuvieron muy limpias y que la cocina cumplió con sus expectativas en términos de equipamiento. Estamos encantados de que haya tenido una estancia tan positiva. Agradecemos su elección y esperamos tener el honor de recibirle nuevamente en el futuro.vamente en el futuro.
Response from the Quality Department
Dear Elena,
Thank you for your glowing review. We´re thrilled you found our place amazing and enjoyed its convenient location. It´s wonderful to hear that the apartment met your expectations and you found our host friendly. We would be honored to host you again in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Emma,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Response from the Quality Department
Dear Nicolas,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
Response from the Quality Department
Dear Mathias,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Response from the Quality Department
Dear Jeremy,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department
Response from the Quality Department
Dear Alice,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department
Response from the Quality Department
Dear Cynthia,
Thank you for sharing your positive feedback, and we´re delighted to hear that you found the location of our accommodation perfect in the heart of the old town.
We appreciate your constructive comments regarding the water flow in the showers and the hot water tank. Your feedback is invaluable, and we´ll certainly look into these matters to enhance the overall experience for our guests.
We hope that, despite these minor inconveniences, you had an enjoyable stay. Your insights help us improve, and we look forward to the opportunity to host you again for an even more pleasant experience
Response from the Quality Department
Estimado Juan,
Valoramos inmensamente sus comentarios positivos acerca de su experiencia en nuestro apartamento. Nos complace saber que su estancia fue agradable y satisfactoria. Gracias por confiar en nuestros servicios; su satisfacción es nuestra máxima prioridad.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Taaha,
On behalf of our entire team, we would like to express our gratitude for choosing our apartment for your recent stay. We hope that your time with us was truly memorable. It would be an absolute honor to welcome you back, and we hope to have the opportunity to serve you again
Kind regards,
Quality Department
Response from the Quality Department
Estimado Miguel,
Nos sentimos sumamente honrados por sus amables palabras y le agradecemos de corazón que haya elegido quedarse en nuestro establecimiento. Es un inmenso placer poder servirle y contribuir a que su estancia sea memorable.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Laurie,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Response from the Quality Department
Dear Eliane,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Kind regards,
Quality Department
Response from the Quality Department
Dear Francesco,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department
Mogłaby byc jedna lazienka lub przynajmniej toaleta z umywalką więcej
Response from the Quality Department
Dear Malgorzata,
Thank you for your feedback on your stay with us. We´re glad to hear that you found the location, comfort, cleanliness, and functionality of the apartment satisfactory.
We´re a bit puzzled by your comment about needing at least one bathroom or a toilet with a sink, as our apartment is equipped with bathrooms. We aim to provide all the necessary facilities for our guests, and we´d be happy to clarify any concerns or questions you may have.
Your feedback is much appreciated, and we hope you´ll consider staying with us again in the future. We´ll strive to offer you a more enjoyable experience during your next visit.
Thank you for choosing us and for sharing your observations.
Sincerely,
Quality Department
Central, large space, 4 rooms, air con, walking distance to all key locations.
Top floor has a dangerous stairs, a loose handle bar not secured correctly and the ceiling on the stairs is low for average plus height. So watch your head. So not ideally somewhere you want to go with a few drinks on board. No toilet upstairs which adds to the top room issues. This also impacts the use of the balcony, we didn´t use it for this reason. But it looks great.
Response from the Quality Department
Dear Jay,
Thank you for sharing your feedback regarding your recent stay. We appreciate your comments, and we´re sorry to hear that your experience did not meet your expectations.
We regret that the upstairs room did not meet your expectations. We always strive to be transparent with our customers, and all the information about our apartments can be found on our website, aiming to prevent any misunderstandings. Regarding the railing, we appreciate you bringing this to our attention, and we will take the necessary actions to make it safer for future stays.
Kind regards,
Quality Department
Response from the Quality Department
Dear Dennie,
We´re deeply appreciative of your positive review and the happiness it brings to our team. Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Kind regards,
Quality Department
Response from the Quality Department
Dear Nathan,
Thank you for your gracious review of your recent stay at our tourist apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department
Response from the Quality Department
Dear Sukhdeep,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department
All of it! The lady who checked us in was lovely and chatted to us, showing the house and giving us recommendations of where to go. Beds were comfy, all the rooms are great and beautiful terrace!
Response from the Quality Department
Dear Katharine,
Your kind words towards our dedicated staff is greatly appreciated and warmly received. It´s very rewarding for us to know that the efforts of our team contributed to enhancing your experience during your stay. Your feedback serves as a strong motivation for us to continue delivering top-notch service, always aiming to exceed our guests´ expectations. Thank you so much for your review, and we eagerly anticipate the opportunity to welcome you back.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Alejandra,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Salvador, Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Suzie,
Thank you for your kind words! We are thrilled to hear that you had a wonderful stay and enjoyed the apartment´s features and location. Your recommendation means a lot to us, and we would be delighted to host you again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
It was a beautiful house for our families. We liked everything.
Nothing.
Response from the Quality Department
Dear Mehmet,
Thank you for your wonderful feedback! We´re thrilled to hear that your stay was one of the best you´ve ever had. We appreciate your kind words and hope to welcome you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Patricia,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear María, Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Clara. We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit. Jose L.H. Campos. Quality Department Manager.
Response from the Quality Department
Dear Erik,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Ines, Gracias sinceramente por seleccionar nuestro apartamento como su hogar temporal. Estamos realmente agradecidos por su confianza en nosotros y esperamos que su estancia haya sido cómoda y placentera. Estamos entusiasmados con la posibilidad de hospedarle nuevamente y brindarle otra experiencia notable. Nos comprometemos a superar sus expectativas en cada visita subsiguiente.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Miranda,
We wanted to take this opportunity to thank you sincerely for choosing our apartment for your accommodation needs. Your trust and preference mean a lot to us, and we genuinely hope that your stay was up to your expectation. We are looking forward to hosting you again, and we assure you that we will spare no effort in making your next visit as enjoyable as possible.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Antonio:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Misi:
Le agradecemos el tiempo dedicado a escribir una reseña, aunque leemos con asombro su observación de que solo hay un baño. Nuestro apartamento Salvador Terrace cuenta con dos baños completos para dar un excelente servicio y comodidad a la totalidad de los huéspedes que pueden alojarse en el apartamento.
Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a la ciudad.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Phideline,
We are thrilled to read that you have enjoyed every aspect of our apartment. Thank you for rating us. We look forward to having the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
locaton, the terrace, full service
Response from the Quality Department
Dear János,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Not that it was a big deal but the wifi worked in the living room and did not reach the furthest bedrooms.
Response from the Quality Department
Dear Julie,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Sarah,
Thank you for writing this lovely review after your stay and for the praising comments towards the apartment and the staff. Thank you for giving us the opportunity to help making your stay more comfortable. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Kari,
Firstly we want to thank you for choosing our apartment for your stay in Seville and for the time you have taken out of your day to write a review about your stay.
We appreciate the recommendations about the restaurant as a reference spot. Surely future guests will find it most useful.
On the other hand, we would like to mention that since your stay, the kitchen, as well as other parts of the apartment, have been fully renovated and painted, giving the apartment a breath of fresh air.
Thank you again for your impressions, we look forward for your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Gena,
Thank you for having chosen our Salvador Terrace apartment for your stay in Sevilla and for the praising words toward our staff and their recommendations. Thank As you remark, due to the central location of the apartment, driving might not be necessary if you just want to visit Seville, as you can just simply walk everywhere from the apartment.
Thank you once again for your kind words. We will be very happy to receive you again on your next visit to Seville.
Jose L.H. Campos
Quality Department Manager
Great location and plenty of space.
Response from the Quality Department
Dear Margaret,
We are delighted to read that you have enjoyed the apartment and its central location. We certainly agree that this accommodation offers a great amount of space ideal for big groups.
Thank you again for the review, we look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Colette,
Thank you for reviewing us and for your impressions of the apartment. They give us an insight of how our guests experience their stay and give us the oportunity to improve our services for future stays. We hope to host you again on your next trip to Seville.
Jose L.H. Campos
Quality Department Manager
El suplemento de check in fuera del horario indicado por la propiedad resulta caro.
Response from the Quality Department
Estimada Olga:
Le damos las gracias por hacernos llegar su opinión, saber que ha podido disfrutar del apartamento y hacernos conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos. Realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear ADAM SIMON,
Firstly I would like to thank you for taking the time to review your stay in our apartment. I highly appreciate your highlights on the service you received upon your arrival. It is indeed very rewarding to read that you have appreciated our staff´s helpfulness.
On the other hand, I lament reading the lack of communication you experienced prior to your arrival. I would like to take this opportunity to clarify that, even though we are partnered with Marriott, we do not have access to any e-mail or phone call addressed to them. We send a confirmation email with the e-mail address and telephone number of our Customer Service team, whom received you. From Genteel-Home we try our best to reach to you with the information provided to us by Marriott in order to organize your arrival.
I understand how you could have felt in a foreign country with your family and not knowing whom to contact. And I am also very sorry that on this occasion factors that are totally out of our control have affected your stay with us. I hope and beg for your understanding that as soon as we were made aware of your location, it took our team as little as 15 minutes to meet you face-to-face.
As a valued customer, you are in the best position to help us better our services in offering short term home rentals. The experience you described is not characteristic of the level of service we provide and we would like to apologize, since perhaps there was a misunderstanding,
We genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality. I look forward to speaking with you in hopes of restoring your confidence in us.
International.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Amaia: Muchas gracias por el comentario tan maravilloso. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Los baños están limpios pero necesitan una reforma para estar acorde con el resto de la casa.
Response from the Quality Department
Estimado Luis Manuel, gracias por tomarse el tiempo para compartir su experiencia personal y por señalar que podemos mejorar en nuestros servicios. Además, gracias por sus amables palabras sobre la atención que recibió por parte de nuestro equipo. Apreciamos mucho tanto su amabilidad como la honestidad.
Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Luigi, thank you very much for your feedback and for highlighting our excellent location.
We are glad to know that the apartment matched your family´s holiday needs, and we appreciate your kind recommendation for other guests, althought we would like to take the opportunity to point out that the maximum number of guests can stay in the apartment is 8.
It would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
You couldn´t ask for more. Hosts were terrific.
Response from the Quality Department
Dear Ardith, thank you very much for your kind review. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We hope we will see you again soon.
Aija T.
Quality Department
Response from the Quality Department
Dear Carole, thank you very much for your positive feedback and kind recommendation.
We would love to have the opportunity to welcome you back the next time you are visiting Seville.
Aija T.
Quality Department
Response from the Quality Department
Dear Nancy, thank you for staying with us and also for taking the time to share your opinion relating to your recent visit.
We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Response from the Quality Department
Dear Joe, we appreciate your detailled comments regarding your stay and the apartment. Thank you for making us your choice accommodation in Seville, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Aija T. Quality Department
Response from the Quality Department
Dear Bruno, thank you very much for your feedback. We hope to have the opportunity to assist you in near future again.
Aija T.
Quality Department
L´emplacement, idéal pour visiter la ville
Il manque une salle de bain, pour un appartement de 8 personnes Appartement pas très fonctionnel, heureusement que nous étions 6 adultes au lieu de 8.
Response from the Quality Department
Dear José, thank you very much for taking the time to share your personal opinion about your stay with us.
We highly appreciate your comments and hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Niek, thank you very much for your positive feedback. We are glad to read that the apartment met your expectations and you had a memorable stay with us.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you very much for your feedback. We are glad to hear that the apartment met your expectations and you had a memorable stay with us.
For for a future occasion please do not hesitate to contact our team to point our any imperfections, inorder to assist you so you can fully enjoy the comfort of the apartment.
Thank you for making us your choice accomodation in Seville and we look forward to your next visit.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you very much for your insights regarding your stay with us. Your detailed comments help us to understand how our guests experience their stay with us.
Thank you for choosing our apartment for your holiday and we very much look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
Response from the Quality Department
Muchas gracias por elegir nuestro apartamento para su estancia en Sevilla y por sus comentarios tan positivos.
Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos poder darle la bienvenida de nuevo muy pronto.
Response from the Quality Department
Merci beaucoup pour votre commentaire Catherine!. Nous sommes heureux de savoir que vous avez apprécié votre séjour dans notre appartement. Nous restons à votre disposition si vous revenez à Séville!
It is very well equipped with everything you could need, with a small supermarket just a few feet away.
The staff were excellent and provided recommendations of places to eat, and visit.
We had a fantastic week in July and will be looking to stay here again.
parfait pour 8 personnes,et l’apéritif sur la terrasse
quel plaisir au soleil couchant
Response from the Quality Department
Estimada Elena. Ante todo queremos agradecerle su comentario, efectivamente fuimos a revisar el baño y había un pequeño atasco que ya ha sido solucionado por lo que no hay problema ya con los olores.