Strategically located on Alfonso XII Street, near the Plaza del Museo, our one-bedroom, one-bathroom suite in Seville is perfect for 4 guests. Its central location allows you to explore the capital of Seville on foot, without the need for public transportation.
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Museo I Suite
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From the airport you can get directly by EA bus to the Plaza de Armas bus station and from there in a few minutes walk to the location, in total about an hour. The apartment is located on the outskirts of the historic center, close to all major tourist attractions, as well as shops, restaurants and supermarkets, all of which can be walked through. The train station is a 40-minute walk or 25-minute bus ride away. They offered us a free still water for 1l and 4 cans of coffee for the espresso machine. The apartment is clean and quite well maintained, with minimalist furniture, in a modern style and has a mini indoor terrace and a view from the kitchen to the main street. They offered us to check in 2 hours earlier, as when we left, we just left the key in the apartment and just check out.
The communication with the host was a difficult one, this being done exclusively through WhatsApp and although we requested, he did not want and even did not answer the phone, the access to the apartment being made after conversations exclusively on WhatsApp, in which a guy came and brought us the key and briefly presented the location. The apartment is actually an open space studio, without physically delimited spaces, wagon type, with a narrow space on the width, especially if the sofa bed is also used, with a high risk if you have small children bumping into the furniture. The bathroom has a trace of wear at the entrance, and the sliding door is very heavy and thus it is quite difficult to close and open the door. The ceiling above the sofa is cracked in places and superficial and partial repairs can be seen, giving an ugly look to a so-called apartment /studio presented as being top on booking. The terrace is very small, without a window to the outside, so if you are claustrophobic, it is not recommended. At night, the street is very lively, and the apartment is not soundproofed and you can hear everything from the street, from drunks and partygoers who disturb deeply. There are no light indicators for the night in the apartment, and from the bed there is a 2-step staircase and you can seriously injure yourself if you are not careful. During our 4-night stay, although they called us and asked us on the second day of accommodation if we need something and we asked them, they did not offer us any cleaning service, garbage pick-up, changed bed linen, towels and soaps. I am very sorry for the choice I made, because the money I paid for booking, I could have been booked with my family, at a 3-4 star hotel, with cleaning services and breakfast included.
Plenty of room. Excellently equipped. Very good location. Staff members Alex and Christona in regular contact to give advice. Very friendly.
Nothing,
Excellente situation, tous les endroits à voir peuvent se faire a pieds. Très joli appartement, tout comme décrit, correspond parfaitement aux photos. Propre, confortable, bonne literie. Le personnel est très attentionné.
Response from the Quality Department
Dear Pascale,
Thank you for sharing your feedback with us. We sincerely regret that your experience did not meet your expectations. However, we would like to take this opportunity to address some of the points you mentioned.
Regarding the check-in process, as informed prior to your arrival, it is conducted autonomously using the access codes provided. Nevertheless, our customer service team is available 24/7 to assist with any questions or concerns. Regarding the humidity, the recent rainy weather may have influenced the thermal sensation in the apartment. However, we appreciate your feedback and will review the accommodation to ensure it meets our usual comfort standards.
As for the terrace, we understand your frustration at not being able to fully enjoy it. However, due to the heavy rainfall that has affected Seville in recent weeks, it was unavoidable that the outdoor furniture was wet. We always strive to maintain outdoor spaces in the best possible condition, but weather-related factors such as these are beyond our control.
Lastly, we would like to highlight the effort we made to enhance your experience. Although the apartment you originally booked matched the description provided, and in an effort to ensure a more comfortable stay, we offered you a transfer to another accommodation with different and, in several aspects, superior features. This alternative was proposed in good faith, with the aim of ensuring your comfort and satisfaction. We are surprised and saddened that, despite our willingness to provide a more suitable option for your preferences, your rating does not reflect this gesture at all.
Thank you for choosing us. We appreciate your feedback and will take it into account as we continue to improve.
Quality Department
Nada en particular. Solo que es un piso bajo, y por ello poca luz
Response from the Quality Department
Estimada Aracely:
Gracias por compartir sus comentarios con nosotros. Nos complace saber que disfrutó de la comodidad de la cama y las almohadas, así como de la decoración del apartamento. También nos alegra que los pequeños detalles como el agua y el café hayan sido de su agrado.
En cuanto a su observación sobre la luminosidad, entendemos que las preferencias en este aspecto pueden ser subjetivas. Lo que para unos puede resultar acogedor, para otros puede no serlo tanto. No obstante, nos esforzamos siempre por ofrecer estancias cómodas, placenteras y acogedoras. Además, disponemos de varios tipos de apartamentos en el edificio y en otras ubicaciones de la ciudad, algunos con vistas exteriores y mayor luz natural, por lo que, en futuras estancias, le invitamos a considerar una opción diferente si lo desea.
Agradecemos su feedback y será un placer darle la bienvenida nuevamente en el futuro.
Departamento de Calidad.
Communication with the host before we arrived was running from several different numbers (and probably different persons) from their side. At the end we were not know who knows what. That was the reason for misunderstanding related to delivering the key. The apartment is narrow, especially if you have to expand the bed.
Response from the Quality Department
Dear Igor Antic,
Thank you for sharing your feedback with us. We are pleased to know that you appreciated the location and cleanliness of the apartment.
We regret any confusion that may have arisen during the communication prior to your arrival. At our company, we strive to provide clear and efficient service at all times. Communication may be handled by various customer service team members to ensure that there is always someone available to assist our guests. However, we appreciate your feedback and will work to make our communication even more seamless and consistent in the future.
Regarding the apartment, we understand that the perception of space can be subjective, especially when it comes to the comfort of the furniture. While the layout may seem a bit more compact for some, our goal is always to offer comfortable and functional stays. Additionally, we offer various types of apartments, some of which provide more spacious options and different features. We would be happy to assist you in selecting the best option for your needs on a future stay.
We appreciate your constructive comments, which help us improve our service. We look forward to welcoming you again in the future and offering you an even more satisfying experience.
Quality Department.
Kissé csatornaszagú, ha felette főznek beszökik a szag
Response from the Quality Department
Dear Virág,
Thank you for your kind feedback. We are pleased to hear that you enjoyed the modern environment, the tasteful decoration of the apartment, as well as the secure lock and the friendliness of our staff.
Nevertheless, we apologize for the occasional presence of an odor, which can sometimes become more noticeable during the rainy season when humidity levels are higher. However, please rest assured that we will review this matter and work actively to resolve the issue, ensuring a more comfortable stay in the future.
Thank you again for your valuable comments. We hope to have the opportunity to welcome you back soon.
Quality Department.
La ubicación excelente. El tener que cargar las maletas desde las 11 has ta la 1,30 nada recomendable
Al gún sitio donde dejar las maletas hasta el check-in, que co fuese una consigna , recomendada por el anfitrión, a màs de un km. de distancia pudiendo dejarlas en el alojamiento hasta qu fuese el check-in
Response from the Quality Department
Estimado Enrique:
Gracias por compartir sus comentarios. Nos complace saber que encontró la ubicación del apartamento excelente y que esta fue beneficiosa para su estancia, ya que nos esforzamos por ofrecer una experiencia cómoda en lugares privilegiados.
En relación con su inquietud sobre el almacenamiento de equipaje, lamentamos cualquier inconveniente que esto haya podido ocasionarle. Es importante señalar que, debido a la presencia de otros huéspedes y a la necesidad de realizar una limpieza a fondo tras cada salida, no siempre es posible permitir el almacenamiento de maletas en el apartamento antes del check-in. Asimismo, al no contar con una recepción física en el edificio, este servicio no puede ofrecerse directamente en el lugar.
Agradecemos sinceramente su comprensión y tomamos nota de sus observaciones, ya que nos ayudan a identificar áreas de mejora para seguir optimizando la experiencia de nuestros huéspedes. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro y brindarle una estancia aún más satisfactoria.
Departamento de Calidad.
No había apenas luz natural.
Response from the Quality Department
Estimada Eva:,
Gracias por compartir su opinión con nosotros. Nos complace saber que encontró la cocina bien equipada y el apartamento confortable. También nos alegra saber que la climatización fue de su agrado durante su estancia en diciembre. En cuanto a la luz natural, entendemos que es una preferencia personal y lamentamos que en su caso no haya sido completamente de su agrado. Siempre trabajamos para ofrecer espacios con ambientes agradables y cómodos, y tomaremos nota de su comentario para futuras consideraciones.
Le agradecemos nuevamente por su valiosa retroalimentación. Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro y asegurar una estancia aún más agradable.
Departamento de Calidad
cómodo, acogedor, bien equipado. Excelente ubicación y dos aparcamientos de pago cerca. Muy buena comunicación con el personal.
Response from the Quality Department
Dear Serena,
Thank you so much for your review. We’re thrilled to hear that you found the apartment new and comfortable for exploring the center of Seville. We’re also glad that the nearby supermarket and parking options were convenient for you during your stay. We hope to have the pleasure of welcoming you again in the future.
Response from the Quality Department
Estimado Alejandro:
Gracias por su amable comentario sobre su reciente visita. Ha sido un placer recibirle y esperamos tener la oportunidad de volver a darle la bienvenida en el futuro.
Tivemos a informação que apartir das 21h para realizar o Check In tínhamos de pagar 30€, o que já nos causou transtorno e achamos sem sentido nenhum. O nosso voo atrasou e por isso chegamos depois da 00h e de 30€ passa para 50€. O que é um absurdo deixaram lá uma rapariga essas horas todas para nos receber e dar o dinheiro. Hoje em dia existem várias alternativas a um Check In que não é preciso roubar dinheiro as pessoas.
Response from the Quality Department
Dear Marta,
Thank you for your feedback. We are pleased to hear that you found the apartment to be central, comfortable, and convenient. However, we regret any inconvenience caused by the late check-in fee. Please note that, as part of our commitment to transparency, this fee is outlined in the information provided both before and after completing your reservation, to avoid any misunderstanding. We understand that the timing of your arrival was later than expected, and we sincerely apologize for any frustration this may have caused you.
Additionally, it is important to mention that the late check-in procedure is in place to ensure that a staff member is available to welcome guests at all hours, providing a personal introduction to the apartment and explaining its features in detail. This service is designed to guarantee a smooth and hassle-free arrival, helping to avoid any potential inconveniences during your stay.
We greatly appreciate your understanding and hope that, despite this matter, your overall experience was enjoyable. We would be pleased to welcome you again in the future.
Quality Department
Response from the Quality Department
Dear Maureen,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Response from the Quality Department
Estimado Octavio:
Agradecemos sinceramente su comentario y la valoración positiva que ha realizado sobre su experiencia en nuestro apartamento. Sin embargo, lamentamos profundamente los inconvenientes que experimentó a su llegada. Nos alegra saber que, una vez atendido el asunto, el apartamento cumplió con sus expectativas.
Agradecemos también su comprensión y que hayamos podido ofrecerle una compensación por el contratiempo. Su recomendación es muy apreciada y nos motiva a seguir mejorando nuestros servicios.
Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una estancia aún más placentera.
Response from the Quality Department
Dear Hugo,
Thank you for your kind review. We´re glad to hear that you found the place nice and that we were able to provide the support you needed. It was a pleasure hosting you, and we hope to welcome you back in the future.
Response from the Quality Department
Dear Mittelfeld,
Thank you for sharing your feedback with us. We are glad to know that you found the location convenient and the bed comfortable during your stay. However, we sincerely apologize for the issues you encountered.
Please accept our apologies for any inconvenience caused. We are actively addressing the bathroom issues to ensure a more comfortable experience for our guests. The lack of communication after your initial report does not meet our usual standards of customer service, and we will thoroughly investigate this matter to prevent recurrence.
Furthermore, we are taking steps to improve the lighting and provide additional storage space in the bathroom to enhance guest comfort, taking into account your feedback.
We appreciate your candid feedback, which helps us improve our services. We strive to ensure a positive experience for all our guests, and we regret that we fell short on this occasion.
We hope you will reconsider and give us another opportunity to exceed your expectations in the future.
Response from the Quality Department
Dear J.A,
Thank you for your feedback. We´re delighted to hear that you had a pleasant stay. It´s great to know that you enjoyed the central location of our property, with everything within walking distance in the heart of Seville. We hope to have the pleasure of hosting you again in the future.
Response from the Quality Department
Dear Kim,
Thank you for sharing your experience with us. We are pleased to learn that our accommodation met your expectations, providing a clean, tidy, and well-equipped environment, ideal for a couple. We regret that you found the common area of the terrace small, and we have taken note of your comment for future improvements.
Regarding the late check-in fee, we would like to emphasize that this information is clearly stated on our website and booking confirmation. This is part of our commitment to transparency, enabling our customers to make informed decisions. We regret any misunderstanding in this regard.
Your suggestion for a key safe is duly noted, and we will consider it for future enhancements. Thank you once again for your feedback. We look forward to welcoming you back in the future.
Response from the Quality Department
Dear Sarah,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Response from the Quality Department
Dear Helen,
Thank you for your wonderful review. It´s great to know that the apartment is brand new and equipped with everything you need. We´re pleased to hear that our location is close to a supermarket and nice bars for drinks, and that you found it convenient to walk to the river, Hercules Square, and the old town. We are also glad to hear that you found the communication with our team easy and fast. Thank you again for your positive feedback, and we hope to welcome you back for another enjoyable stay in the future.
Response from the Quality Department
Dear Nichola,
Thank you for your kind words. We´re thrilled to hear that you enjoyed the brilliant location of our apartment and took advantage of the local amenities and tourist attractions. We´re glad you found the apartment well-equipped with a comfortable bed and bed linen. We apologize for any confusion regarding the roof terrace and we will work to provide clearer information about this at check-in. We appreciate your understanding regarding the drain smell, The issues with odors may be due to weather conditions, but nonetheless, we will review and analyze any errors regarding this matter. We´re delighted you had a super trip overall and we Hope to have the pleasure to welcome you again in the future.
Response from the Quality Department
Dear Hannah,
We are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Response from the Quality Department
Dear Scott,
Thank you for taking the time to share your positive experience with us. We´re delighted to hear that you appreciated our excellent location, which offers the convenience of exploring the city on foot while ensuring a peaceful atmosphere for a good night´s rest. Your kind words mean a lot to us, and we would be thrilled to have you stay with us again in the future.
Response from the Quality Department
Dear Corbu,
Thank you for your fantastic review of your stay in our accommodation. We´re delighted to hear that the apartment exceeded your expectations. We´re pleased that you found the place exactly as shown in the pictures and enjoyed the cozy atmosphere.
It´s wonderful to know that the design, look, and overall feeling of the apartment met your expectations, including the large TV and the functionality of all other equipment. We appreciate your recommendation and kind words about our team.
If you ever decide to visit again please don´t hesitate to contact us. Thank you for choosing our accommodation, and we hope to host you again in the future.
Quality Department
Response from the Quality Department
Dear Orla,
Thank you for your lovely feedback about our apartment in Seville. We´re delighted to hear that the location suited your needs. It´s great to know that the sofa bed was comfortable and that the apartment had everything necessary for your stay.
We appreciate your positive comments on the decoration and the lovely shower. We also value your mention of the host´s responsiveness to your questions before arrival. Ensuring a seamless and enjoyable experience for our guests is a top priority. We would be thrilled to welcome you back.
Quality Department
Response from the Quality Department
Dear Florence,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Response from the Quality Department
Dear Fatima,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
Zcela nový Apartmán přímo v centru města. Všude dojdete pěšky. Obchody, bary, muzea,....stačí vyjít ven a jste v centru.
Není moc co kritizovat. Je to zcela nový byt v hezky opraveném domě.
Response from the Quality Department
Dear Jan,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department