This bright apartment, located on Murillo Street and newly renovated, has all our guests might need in order to have to have a great stay, with the added advantage of a perfect location.
There is a living room, which has a separate living and dining area, and an integrated kitchen equipped with everything you need. The apartment has two bedrooms, one with a double bed of 1.50 * 1.90 m, and another one with twin beds of 0.90 * 1.90 m each. It has a full bathroom with shower. All rooms are very bright, and decorated to detail.
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Murillo II Apartment
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Response from the Quality Department
Dear Fabiana,
Thank you for your kind feedback. We are so pleased to hear that you had a great time during your stay at Silvia’s apartment and that it met your expectations. It’s wonderful that the location, safety, and nearby amenities contributed to your enjoyable experience. We truly appreciate your recommendation and are glad that our instructions and responsiveness added to your convenience.
We would be delighted to welcome you again in the future.
Response from the Quality Department
Dear Madeline,
Thank you for your kind words. We are thrilled to hear that you enjoyed your stay at Silvia´s home. It´s great to know that our team was responsive and able to assist with your taxi arrangements to the train station. Providing attentive service to our guests is a priority, and we´re so pleased that you had a pleasant experience. We would be delighted to welcome you again in the future.
Response from the Quality Department
Estimado huésped:
Le agradecemos su amable comentario sobre su reciente estancia. Fue un placer hospedarle y esperamos volver a darle la bienvenida en el futuro.
L´emplacement dans la ville
Des travaux au marteau piqueur dans la rue de 7h45 à 17h30. Quand on a un enfant de 1 an qui a besoin de faire une sieste le matin et l´après midi c´est très compliqué. Je pense que ça devrait être précisé lors de la réservation qu´il y a des nuisances sonores dû aux travaux qui ont commencé en juillet. La propreté n´est pas au rendez-vous, le tapis du salon était rempli de miettes par exemple, le canapé est taché d´une substance plus que douteuse. Les photos de l´annonce sont retouchées. Sur les photos, l´appartement semble très lumineux, les meubles neufs alors quand réalité ce n´est pas le cas.
Response from the Quality Department
Dear Laguian,
Thank you for sharing your feedback with us. We are pleased to hear that you were satisfied with the location. However, we sincerely apologize for the inconveniences you experienced during your stay.
We would like to emphasize that the external construction was beyond our control, and while we make every effort to inform our guests about potential disturbances in the area, these unforeseen situations are something we cannot directly manage. With this in mind, and in line with our commitment to guest comfort, we are glad to know that our team was available to assist you throughout your stay and that we were able to offer an appropriate solution for the disruptions, which you kindly accepted. We hope this gesture helped to alleviate some of the inconveniences.
Regarding the cleanliness issues you mentioned, we apologize for not meeting the standards we typically uphold. Cleanliness is a top priority for us, and we will take the necessary steps to ensure that all our apartments are inspected and maintained according to the highest hygiene standards we are committed to providing.
As for the photos, we want to assure you that our goal is to provide accurate and reliable information about the property, ensuring the photos always align with reality. We regret that this was not your perception in this case, and we will review this aspect to ensure they provide a clear representation of the space.
Once again, we regret that your experience was not entirely satisfactory, and we truly appreciate your feedback. We are committed to continuous improvement and look forward to welcoming you again in the future under better circumstances.
Quality Department.
Konum olarak memnun kaldık, görülmesi gereken yerler,restaurantlar ve alışveriş için mağazalar yakındı. Isıtma veya soğutma da sorun yoktu. Daire konforlu, Eksiklik olarak Ev de yemek yapacaklar için Tencere ve bardak sayısı diyebilirim. İstendiğinde bu eksiklik için yardımcı olunur diye düşünüyorum. Bizi olumsuz olarak etkileyen bir durum ile karşılaşmadık. Sorduğumuz tüm sorulara kısa sürede cevaplar aldık personel ilgili ve yardımsever. Memnun Kaldık.
Response from the Quality Department
Dear Y. A.,
Thank you for sharing your experience with us. We are pleased to hear that you enjoyed the location of the apartment and found it convenient for exploring the city, as well as for dining and shopping. We´re also glad to know that the heating and cooling systems worked well during your stay.
We appreciate your feedback regarding the kitchenware, and we will review the inventory to ensure that it meets our guests´ needs. Please be assured that we are always available to assist with any requests during your stay.
We are delighted that you had a positive experience overall and that our team was responsive and helpful. We look forward to welcoming you back to Seville in the future.
Quality Department
Soggiorno ottimo, conforme all’annuncio. Si trova nel centro storico di Siviglia, ottimo per visitare la città a piedi.
Response from the Quality Department
Dear Tommaso,
Thank you for your kind review, Tommaso. We are delighted to hear that your stay met your expectations and that the apartment´s central location made it convenient for exploring Seville on foot. We hope to have the pleasure of welcoming you again in the future.
Response from the Quality Department
Dear Tae,
Thank you for your kind feedback. We are glad to hear that you found our staff helpful and appreciated the central location, as well as the comfort of the room and the efficiency of the A/C.
However, we sincerely apologize for the inconvenience you experienced with the internet speed. Please rest assured that we take all guest feedback seriously, and we will investigate the issue to ensure that it is addressed for future stays.
We truly appreciate your recommendation and look forward to welcoming you back in the future, hoping to provide you with a seamless experience.
Good location. Excellent reception by host with keys and loads of useful information. Comfortable apartment.
Much too expensive at the time.
Response from the Quality Department
Dear Paul,
Thank you very much for your feedback. We’re pleased to hear that you enjoyed the apartment’s location, comfort, and the warm welcome from our host. We aim to provide a positive and informative experience for all our guests, and it´s wonderful to know this made a difference during your stay.
We regret that the value for the price did not meet your expectations, as our goal is to provide a comfortable and memorable experience for our guests. We would like to highlight that the rate information is available at the time of booking, and prices are set according to market conditions and season. We appreciate your feedback and hope to have the opportunity to welcome you again in the future, with a rate that better suits your expectations.
Quality Department.
Wifi problems… but responsive staff. Room was a little too modern and white to my liking (not expected from picture)
Response from the Quality Department
Dear Misa,
Thank you for your feedback. We are pleased to hear that you enjoyed the excellent location, cleanliness, and the responsiveness of our staff.
We apologize for the issues you experienced with the Wi-Fi and for any discrepancies between your expectations and the room´s appearance. We appreciate your comments on the modern design and will take them into consideration for future improvements.
Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a more satisfactory experience.
Quality Department
Nice location, very nice managers.
It wasn´t clean enough, there were some powders, we found hair on the pillow!
Response from the Quality Department
Dear Σωκράτης,
Thank you for your feedback. We are pleased to hear that you appreciated the location and found our managers to be very nice.
We sincerely apologize for the cleanliness issues you encountered. Please be assured that we take such matters very seriously and will address these concerns with our cleaning team to ensure that such oversights are rectified.
Your comments are invaluable in helping us improve our services. We would be delighted to welcome you back and provide you with a cleaner and more comfortable experience. Thank you again for your input.
Quality Department.
Response from the Quality Department
Dear Luis,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Location, cleanliness, communication
-
Response from the Quality Department
Dear Dilara,
Thank you for your review. We are delighted to hear that you had a good time and enjoyed the convenience of our central location. It´s great to know that you found our accommodation clean and appreciated our communication. We hope to welcome you back in the future and provide you with another enjoyable stay.
Quality Departement.
The apartment looks the same as in the photos. The staff is really helpful and responsive. The location is great. The AC was working and super helpful. The parking was pretty expensive (we parked the car in Plaza Nueva parking) but we understand this is city center and Seville so that’s not a bad thing.
1. When we arrived, the property was not ready although it was already check-in time. So we were waiting for 30 minutes so the cleaning was finished. The cleaning lady didn’t clean everything (maybe because we were there) and in the end the apartment was poorly cleaned. We notified about that the staff and they returned us money for the cleaning which is really good. 2. There was not enough shower gel and toilet paper for all the time being but when we notified the staff, we received new ones which is also good. 3. We didn’t like the coffee machine (it was Italian style). It would have been great to have some real coffee machine like Dolce Gusto or something like that.
Response from the Quality Department
Dear Odaryna,
Thank you for taking the time to share your experience with us. We are glad that overall, you found our apartment to be as expected from the photos and appreciated our helpful and responsive staff. The central location and functioning air conditioning were also highlights of your stay, which we are delighted to hear.
Regarding the cleaning delay upon your arrival, we sincerely apologize for any inconvenience caused. We appreciate your patience and understanding, and we are pleased that the resolution offered met your expectations. Your feedback about the coffee machine and the amenities provided has been duly noted. We are constantly striving to improve our services, and your input will assist us in making necessary enhancements.
Once again, we apologize for any shortcomings and appreciate your understanding. We look forward to the possibility of welcoming you back and providing you with an even more enjoyable experience in the future.
Quality Depaertment.
The floor waas not very clean when we arrived. It is missing a full body mirror.
Response from the Quality Department
Dear David,
Thank you for sharing your feedback with us. We are pleased to hear that overall, you had a satisfactory stay. However, we regret that the cleanliness of the floor upon your arrival did not meet our usual standards and apologize for any inconvenience caused. Additionally, we acknowledge your comment regarding the absence of a full-body mirror.
Please rest assured that we take your feedback seriously, and we will address these issues with our cleaning team to prevent similar occurrences in the future. Maintaining a high standard of cleanliness and ensuring all necessary amenities are available are priorities for us.
Your input helps us improve our services, and we appreciate your understanding. Should you choose to stay with us again, we are committed to providing a more enjoyable experience.
Quality Department.
Todo era nuevo y decorado con gusto. Las camas muy cómodas, pudimos descansar. muy cercano a todo lo que queríamos visitar.
Las lámparas laterales de la cama están muy altas y al ser de pantalla, la luz era muy fuerte para leer o estar en la cama. El sofá es muy bonito, pero algo pequeño e incómodo para personas muy altas 😅
Response from the Quality Department
Estimada Miriam:
Agradecemos sinceramente tus comentarios sobre nuestro apartamento acogedor y cómodo, ideal para cuatro personas. Nos complace saber que disfrutaron de las instalaciones nuevas y decoradas con buen gusto, así como de las camas muy cómodas que les permitieron descansar bien. Además, nos alegra saber que la ubicación del apartamento fue conveniente para visitar todo lo que deseaban.
Lamentamos escuchar que las lámparas laterales de la cama resultaron demasiado altas y que la iluminación no cumplió con sus expectativas. También hemos tomado nota de tu observación sobre el sofá. Entendemos que la percepción del confort puede variar, pero revisaremos el estado de los inconvenientes que nos menciona y consideraremos mejoras si son necesarias.
Valoramos mucho tus comentarios, ya que nos ayudan a mejorar nuestros servicios. Agradecemos sinceramente tu estancia y esperamos tener la oportunidad de daros la bienvenida nuevamente para ofreceros una experiencia aún más satisfactoria.
Departamento de Calidad.
Response from the Quality Department
Dear Lok,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Everything was just great. The apartment is modernly furnished, everything was totally clean. The care staff very accommodating and nice. The beds with the mattresses also really great. The Apartment is really well located in the city. In 8 minutes walking distance you are at the cathedral, for example. There is also a supermarket, a bakery, a great bar and numerous restaurants in the area. The house also has 2 lifts. We were completely satisfied and would book it again anytime.
cannot be considered.
Response from the Quality Department
Dear Manuela,
Thank you for your wonderful review. We are thrilled to hear that you had a great stay in Seville and enjoyed the modern furnishings, cleanliness, and comfort of the apartment. It´s fantastic to know that our staff were accommodating and friendly. We´re glad the location suited you well, with easy access to the cathedral, supermarket, bakery, and restaurants. We appreciate your feedback and look forward to welcoming you back anytime.
Quality Department.
Response from the Quality Department
Estimado Victor:
Nos alegra mucho saber que disfrutó de su estancia y que nuestro alojamiento cumplió con sus expectativas. Agradecemos sus amables palabras sobre la comodidad y el servicio ofrecido por nuestro equipo. Estamos encantados de haber podido proporcionarle una ubicación excelente para sus necesidades durante tu visita. Siempre estaremos aquí para recibirle con alegría.
Toilet flush was broken
Response from the Quality Department
Dear Adam,
Thank you for your kind review and for choosing to stay with us. We´re pleased to hear that you found our host helpful and friendly, and that you enjoyed your overall experience at our place.
We apologize for the inconvenience caused by the broken toilet flush during your stay. Ensuring the comfort and convenience of our guests is our top priority, and we regret any inconvenience this may have caused you. Rest assured, we have addressed the issue promptly to ensure that it does not occur for future guests.
Once again, we appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless stay in the future.
Quality Department.
FORMICHE IN CUCINA
Response from the Quality Department
Dear Angelo,
Thank you for sharing your feedback with us. We are pleased to hear that you found our location peaceful and conveniently close to the city center. However, we sincerely regret the inconvenience caused by the presence of insects in the kitchen.
We apologize for not being informed about the issue during your stay, as this would have allowed us to offer you a prompt solution. We conduct regular pest control measures to prevent such occurrences, but sometimes changes in weather conditions can lead to isolated incidents of pests. We also recommend not leaving food exposed, as this can attract insects. We regret again any inconvenience in this regard. Rest assured, we take your feedback seriously and will continue to improve our measures to ensure a comfortable stay for all our guests.
We hope to have the opportunity to welcome you back and provide you with a better experience in the future.
Quality Department.
Location was confusing and took us a long time to find the entrance thru the street. The staff waited for us to hand over the keys but she lacked the information about whether car can enter the street or how are we suppose to access the building entrance. Bathroom was too small and only 1 combined bathroom for 4 adults. Also no mirrors were provided in any room at all.
Response from the Quality Department
Dear Poonam,
Thank you for taking the time to share your feedback regarding your recent stay with us. We´re glad to hear that you found our centrally located apartment neat and clean, with basic amenities provided.
We apologize for any inconvenience you experienced in locating the entrance to the building and the confusion regarding access by car. Your feedback is valuable, and we will review our communication with guests to ensure clearer instructions are provided in the future.
Regarding the size of the bathroom and the absence of mirrors in the rooms, we regret that these aspects did not meet your expectations. While we understand your concerns. However, We hope that the absence of mirrors in the room was compensated for by other mirrors located in other areas of the apartment.
Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
Quality Department.
Había hormigas en la cocina, el ascensor no funcionó el 50% de la estancia y la cisterna del baño se atascaba. Un apartamento con lavado de cara.
Response from the Quality Department
Estimado Sergio:
Gracias por compartir sus comentarios sobre su reciente estancia con nosotros. Nos alegra saber que nuestra ubicación fue de su agrado. Sin emabrgo, lamentamos sinceramente los inconvenientes que experimentó y que su estancia no haya sido completamente satisfactoria.
Nos entristece no haber sido informados sobre el problema con los insectos durante su estancia ya que habríamos podido ofrecerle una solución oportuna. Realizamos controles de plagas periódicamente para evitar este tipo de circunstancias, aunque en ocasiones, debido a cambios climáticos, puede haber alguna presencia aislada de insectos. También recomendamos no dejar alimentos expuestos, ya que esto puede fomentar su aparición. Le pedimos disculpas nuevamente, y revisaremos su caso para evitar situaciones similares en el futuro.
En cuanto al ascensor, podemos asegurarle que se trató de un mal funcionamiento puntual. Lamentamos profundamente los inconvenientes que esto pudo causarle durante su estancia pero, le podemos asegurar que a día de hoy se encuentra en correcto funcionamiento.
Tomamos nota de sus comentarios sobre la cisterna del baño y el estado general del apartamento. Nos aseguraremos de abordar estos problemas con nuestro equipo de mantenimiento para mejorar la calidad de nuestro servicio. Apreciamos su feedback, ya que nos ayuda a mejorar. Esperamos tener la oportunidad de recibirlo nuevamente y proporcionarle una experiencia más satisfactoria en el futuro.
Departamento de Calidad.
There was no coffee maker
Response from the Quality Department
Dear Paul,
Thank you for sharing your feedback. We´re glad to hear that you appreciated our location. We´re surprised to hear that you encountered an issue with the coffee maker, as all our apartments are equipped with one. We have checked our facilities, and indeed, a coffee maker is available. We apologize for any confusion or inconvenience this may have caused. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a seamless experience in the future.
Quality Department.
Response from the Quality Department
Dear Dianna,
Thank you for your glowing review. We´re delighted to hear that you enjoyed your stay with us and found our location convenient for exploring the city. It´s wonderful to know that you found the apartment clean and comfortable. We are also glad to know that the recommendations from our host was great for you. Your recommendation means a lot to us, and we would be thrilled to welcome you back on your next visit to Sevilla.
Chasse d eau défectueuse Cafetière inutilisable
Response from the Quality Department
Dear Annie,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our apartment very clean and comfortable, and that you appreciated its ideal location. We apologize for any inconvenience regarding the defective water filter and the unusable coffee maker. Rest assured, we will promptly address these issues to ensure a better experience for our future guests. Your input is valuable to us, and we hope to have the opportunity to welcome you back for an improved stay.
Quality Department.
Respuesta a petición un poco lenta
Response from the Quality Department
Estimado Juan Carlos,
Agradecemos su comentario. Nos alegra saber que encontró nuestro apartamento bien ubicado y que la disponibilidad de la lavadora supuso un plus para usted. Por otro lado, lamentamos la demora en atender su solicitud. Nos esforzamos por brindar un servicio eficiente y oportuno, por lo quelamentamos que en su caso no haya sido así. Tamamos en serio su comentario para futuras mejoras en el servicio. Gracias una vez más por elegirnos y será un placer recibirle de nuevo en el futuro.
Departamento de Calidad.
Posizione centrale ottima per visitare la città
Forse la via è un po´ rumorosa
Response from the Quality Department
Dear Alesandra,
Thank you for your kind words regarding your recent stay with us. We´re delighted to hear that you found our apartment cozy and well-equipped, and that our central location suited your needs perfectly for exploring the city.
We regret any disappointment regarding sound isolation. External noise may vary and depend on the time of year as well as festivities taking place in the city center. Nevertheless, we will review and consider necessary improvements to the soundproofing system to ensure our guests have a peaceful rest.
We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Response from the Quality Department
Estimado Agustín,
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Saludos cordiales,
Departamento de Calidad
Great location. Host was very helpful with suggestions of things to do, restaurants, ect. Very comfortable. Nice to have laundry and kitchen.
No luggage storage
Response from the Quality Department
Dear Todd,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings.
Unfortunately the flats do not have a reception service so it is not possible to leave luggage after check out time, as we have to prepare the flat for our future guests. However, our customer service team is always at your disposal to recommend you the nearest lockers where you can leave your luggage while you enjoy your last day in the city.
We look forward to hosting you again in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Celia,
Your feedback emphasizing the central location of our apartment is highly appreciated.
Additionally, we regret any disappointment regarding sound isolation. External noise may vary and depend on the time of year as well as festivities taking place in the city center. Nevertheless, we will review and consider necessary improvements to the soundproofing system to ensure our guests have a peaceful rest.
Your feedback is appreciated, and we hope to provide you with a more pleasant stay on your next visit to our apartment.
Kind regards,
Quality Department
Response from the Quality Department
Dear Claire,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Response from the Quality Department
Estimada Lopez,
Valoramos inmensamente sus comentarios positivos y nos complace saber que su estancia fue agradable. Gracias por confiar en nuestros servicios.
Saludos cordiales,
Departamento de Calidad
The rooms were lovely. The location was perfect, in the middle of Seville. Staff were very helpful and always willing to help out with locations and place to eat/drink and attractions.
Response from the Quality Department
Dear Jack, We sincerely appreciate your kind words regarding your recent stay. It brings us immense joy to learn that you found our location brilliant and our rooms delightful. We are pleased that our staff´s assistance and recommendations added value to your experience. It is our goal to ensure guests have a memorable and enjoyable stay, and your positive feedback is a testament to our commitment. Thank you for choosing our establishment, and we look forward to the opportunity of welcoming you back.
Quality Department
the floor was not cleaned properly and there were ants in the bathroom
Response from the Quality Department
Dear Meline,
Thank you for your review and for recognising the central location of our flat and the work of our dedicated staff. However, We are sorry about the bathroom was not to your liking. Our aim is to be transparent with all our guests, so the distribution of the house and its characteristics can be consulted at any time on our website. We regret any any misunderstanding in this regard.
On the other hand, we sincerely apologize for the issues you mentioned regarding cleanliness and the unusual appearance of ants. This does not meet our usual standards of cleanliness and quality, and we assure you that we will take steps to address these issues thoroughly. Regarding the pets, we have already taken measures to prevent them from appearing again in the future. Our team is committed to maintaining a clean and comfortable environment for all our guests to ensure their satisfaction..
Your feedback is invaluable to us, as it helps us identify areas for improvement. We hope you´ll give us another chance to provide you with the exceptional stay you deserve.
Kind regards,
Quality Department.
Great 2 Room Apartment a few meters from the center. And the care by the staff was first class.
We missed tea towels and tabs in the kitchen for the dishwasher.
Response from the Quality Department
Dear Eva Maria. We are grateful for your thoughtful review. Your feedback is instrumental for us to continue improving our service. Our staff is available to help you and provide you with whatever you need, we do everything in our power to offer the best services. . It´s our pleasure to have met your expectations, and we hope to host you again in the near future.
Quality Department.
Muy bien ubicado, moderno, completo con todas las comodidades
Response from the Quality Department
Estimada Silvina,
Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.
Saludos cordiales,
Departamento de Calidad
L´estrema pulizia, l´arredo moderno e la posizione!
Response from the Quality Department
Dear Giorgia,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Kind regards,
Quality Department
Clean, good service, friendly staff, super good location, all information easy, everything worked
Can’t think of anything
Response from the Quality Department
Dear Hulda,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing. Thank you for sharing your positivity with us.
Kind regards,
Quality Department
L´emplacement vraiment top, tout à pu être fait à pied
Response from the Quality Department
Dear Anais,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
A bit noisy but due to the central location, it´s normal.
Response from the Quality Department
Dear Luis,
We apologize for the inconvenience you experienced due to the noise during your stay. While it´s not common for there to be excessive noise in our apartment, it´s possible that during the high tourist season, as you mentioned, there was a bit more noise than usual due to the lively activity in the city center.
We value your feedback and will take it into consideration to improve the quality of your stay in the future. We will review the apartment´s insulation to ensure our guests enjoy a quiet and comfortable environment at all times. We appreciate your comments and hope that, despite this inconvenience, you had an enjoyable experience in our central location.
Kind regards,
Quality Department
Response from the Quality Department
Dear Débora,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
A localização é excelente. A minutos da baixa (centro histórico), conseguindo em poucos minutos ir a qualquer dos pontos mais importantes da cidade. A limpeza e acomodação excelentes.
Nada a apontar.
Response from the Quality Department
Dear Diogo,
We´re glad you enjoyed the great location and the convenience of being minutes away from the historic center. It´s wonderful to hear that you found the cleanliness and accommodations excellent. We appreciate your positive comments and hope to welcome you back in the future.
Kind regards,
Quality Department Manager
Idéalement placé pour visiter Séville, l’appartement est fonctionnel et adapté à une famille de 4 personnes. Décoré avec goût , il est suffisamment équipé.
Certaines nuits, le quartier peut être un peu bruyant et malgré un 3ème étage, nous pouvons entendre certaines voies venant de la rue.
Response from the Quality Department
Dear Sandra,
We truly value your feedback and apologize for any discomfort you experienced during your stay. Your review is vital to our continuous improvement. We appreciate your kind comments and are committed to ensuring a better experience on your next visit.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Gute Lage. Guter CheckIn.
Zu wenig Hilfe, um vegetarische Restaurantempfehlungen zu bekommen.
Response from the Quality Department
Dear Arun,
Thank you for your feedback.
We´re pleased to hear that you found our location convenient and appreciated our friendly check-in service. We apologize for any inconvenience you experienced in obtaining vegetarian restaurant recommendations. We´ll certainly take this into consideration and work on improving our assistance in this area.
If you decide to stay with us again, we´ll make sure to provide more comprehensive recommendations that align with your preferences.
Best regards,
Quality Department Manager
Response from the Quality Department
Dear Henriette,
Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will take the necessary steps to address your concerns. Thank you again for your review, and we look forward to welcoming you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Melissa,
Your kind words towards our dedicated staff is greatly appreciated and warmly received. It´s very rewarding for us to know that the efforts of our team contributed to enhancing your experience during your stay. Your feedback serves as a strong motivation for us to continue delivering top-notch service, always aiming to exceed our guests´ expectations. Thank you so much for your review, and we eagerly anticipate the opportunity to welcome you back.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Leah,
We extend our sincerest gratitude for selecting our apartment as your accommodation choice. Your oppinion means a lot to us, and we genuinely hope that your stay exceeded your expectations. We would be delighted to have you as our guest once more in the future. Please don´t hesitate to reach out if there is anything we can do to ensure your next visit is even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Vera,
We read with great joy how much you have enjoyed your stay at our apartment. Thank you for the praising words towards the location. We look forward to your next visit.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Guest,
Thank you for choosing us and for writing a review. All the information regarding different facer and prices are available on the advertisement for your convenience.
We look forward to having the opportunity to host you again.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear George,
We would like to express our sincere gratitude for your taking the time to share your positive experience at our apartment in Seville. Your kind words are highly appreciated and it is a pleasure to know that our property exceeded your expectations. We hope to have the honour of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Irina:
Gracias por elegir nuestro apartamento Murillo II para su estancia en Sevilla y por escribir esta gran reseña.
Nos alegramos de que el apartamento cubriera todas sus necesidades.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Dean,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Abigail,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Jesús:
Ante todo agradecerle por habernos elegido para su estancia en Sevilla y por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.
Jose L.H. Campos
Quality Department Manager
- good location in city center (near to catedral or alcazar), - confortable beds and good equipped kitchen.
- LED lightings above the bed which was impossible turn off.
Response from the Quality Department
Dear Tomas,
Thank you for staying with us and for taking the time to share such a lovely review. For future stays we encourage you to contact our team should you find any imperfection. They would have been more that delighted to show you how to switch off the light you mention.
Thank you again for the review, we hope you give us the chance to welcome you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Janine,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations. Thank you as well for bringing the issues with the AC to our knowledge. We hope to have the oportunity to host you again in the future.
Jose L.H. Campos
Quality Department Manager
merci à Paula de nous avoir laissé posé nos bagages malgré le fait que nous somme arrivé avant le Check in.
Response from the Quality Department
Dear David,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Jose L.H. Campos
Quality Department Manager
the location, the functionality of the apartment, the brightness and the view of the room. thank you to Paula for letting us put down our luggage despite the fact that we arrived before Check in.
Response from the Quality Department
Dear David,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Jose L.H. Campos
Quality Department Manager
Nothing
que no dispone de un espejo de cuerpo completo en ninguna estacia de este, y el baño es demasiado pequeño
Response from the Quality Department
Estimada Andrea:
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Esperamos que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos en su viaje. Esperamos poder darle la bienvenida de nuevo muy pronto.
Jose L.H. Campos
Director de Calidad
Ubicación y limpieza.
tenía todos los utensilios que te puedes imaginar.
location, spaciousness, beautifully styled and surprisingly quiet given all the bars downstairs
hairdryer was cheap
Response from the Quality Department
Dear Sue,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We look forward to serving you again in the near future.
Jose L.H. Campos
Quality Department Manager
Once the reservation was made, we were warned that the building seemed unsafe! or that they thought we could be dangerous! The reception and the "person" who received us on the contrary was very kind, correct and everything went very well!
Apartamento centrico y bien comunicado. Nos gusto porque tiene dos habitaciones. Cocina equipada con lo necesario. Zona de bares y restaurantes cerca del apartamento
El ascensor no funcionaba, pero entiendo que es algo puntual. También se echa de menos un sofá más cómodo
(+) Excelente localização e comodidade.
(-) Elevador do prédio.
Response from the Quality Department
Dear Joao, thank you very much for takinf the time to share your opinion about your stay in our apartment. We appreciate your constructive feedback and hope to meet you soon again.
Aija T.
Quality Department
The elevator is weird, it only goes to the 4th floor then you have to descend to the 3rd floor. It never came to the 3rd floor so you always had to take the stairs
Response from the Quality Department
Thank you very much for staying with us and taking the time to review your stay. We really appreciate your constructve feedback and hope to see you on your future trips to Seville.
Aija T.
Quality Department
la atencion de la anfiotriona Paula fue muy buena, muy amable y bien predispuesta, nos ayudo con tips relacionados a la ciudad, siempre atenta al wsp ante cualquier requerimiento, antes y durante nuestra estadia. El departamento es muy comodo, bien equipado, limpio, muy bien ubicado, comodas camas, buen servicio wi fi, nos consiguieron parking cercano con descuento. Muy recomendable para una agradable estadia en Sevilla.
No tengo critica alguna para hacer.
There was an extra charge for the late check in and no space where to leave the luggage after the check out
Response from the Quality Department
Dear Rachid, first of all we would like to thank you for choosing our apartment for your stay in Seville.
We appreciate your feedback. We are sorry to read that apparently you were not properly informed about the checkin hours and the cost of late checkin. We would like to take the opportunity to point out that a full description of our apartment´s services is available online and is being sent to the guests after the reservation is confirmed. We are sorry that for some reason you did not see this information.
Thank you once again for making us your choice accommodation and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Response from the Quality Department
Dear Douglas, thank you very much for sharing your positive feedback.
We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. We always are aiming to offer a high standard of service and a memorable experience.
We look forward to serving you again in the future.
Aija T.
Quality Department
La lavadora-secadora hace ruido infernal mientras está funcionando. Durante la Semana Santa esta zona de la cuidad está cerrada al tráfico. No se puede acercarse al apartamento con el coche o taxi. Es mejor saber esta información antes de hacer reserva.
Otelin konumu çok iyi. Biz arabayla ulaşım sağlayıp hemen arka sokaktaki otoparaka par ettik. Şehir içinde yürüyerek her yeri gezebiliyorsunuz. Otopark gecelik 29,70 euro çok pahalı
Response from the Quality Department
Thanks for providing us with feedback about your stay with us.
We agree that the central location of the apartment usually is one of the highlights of our guests´ stays. We are glad to know that you enjoyed it.
Regarding the parking, the apartment does not have parking options, but we do have agreements with public parkings in the area with the prices starting from 15 euros per day.
We hope t have the possibility to meet you soon again.
Aija Teilane
Quality Department
impecable todo, muy bien equipado y todo nuevo
Response from the Quality Department
Nos gustaría agradecerle su comentario elogiando su reciente visita a nuestro apartamento y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Esperamos volver a tener la oportunidad de servirla en un próximo futuro.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Thank you for choosing our apartment for your holiday, we are glad to hear that we were able to meet your expectations and and look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
Идеально расположенные апартаменты,в центре,но на спокойной улице.Есть абсолютно всё необходимое для отдыха с семьёй.За углом El Corte Ingles с его супермаркетом на цокольном этаже и стоянкой такси.До всего самого интересного и вкусного несколько минут пешком.
Response from the Quality Department
Thank you for choosing our apartment for your family holiday. It was a pleasure for us to assist you.
We are glad to hear that you had a memorable experience with us and we look forward to serving you again in the near future.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you for choosing our apartment to spend such an important dates in Seville.
We highly appreciate your detailed review regarding your stay and we hope to see you again in the future.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you very much for sharing this positive review.
We are delighted to hear that your stay in our apartment was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
We highly appreciate your comments, and we hope to meet you in near future again.
Aija Teilane
Quality Department
Para lo que teníamos que hacer la ubicación era ideal. Además hay de todo cerca
La almohada Algo incontrolable pero Unos vecinos que hicieron fiesta en una terraza enfrente. El apartamento tiene doble ventana pero aún así se escuchaba la música.
Response from the Quality Department
Estimada María Eugenia, lamentamos profundamente los inconvenientes que pudo sufrir durante su estancia debido a los ruidos externos, como usted bien dice, tenemos doble ventana y hacemos todo lo posible para evitar este problema, aún así agradecemos su puntuación y sus comentarios positivos. Muchísimas gracias. Ana García, Dpto. de calidad
Response from the Quality Department
Muchas gracias por sus maravillosos comentarios, estamos encantados de que disfrutara de su estancia entre nosotros.
Para 4 personas, si la estancia es larga, se puede quedar un poco justo.
Response from the Quality Department
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.
Response from the Quality Department
Gracias por su comentario, esperamos volver a verle pronto
Mauvaise insonorisation au niveau des volets roulants. Et pommeau de douche défectueux.
2 verdiepingen lager waren ze nog nieuwe appartementen aan maken. Hierdoor smorgens vroeg al veel lawaai rond 7/7.30 uur
Great location. Within easy walking distance of most amenities. The apartment was spotlessly clean and had good quality crockery etc. The management were very good about arranging an early check in for us-shame our plane was diverted due to bad weather and we arrived late but they were very understanding. We wouldn´t hesitate to stay here again on our next visit. It was pleasantly quiet during our stay which was surprising given the city centre location.
The only major complaint was the blinds (or lack of) in the bedrooms They were flimsy white drapes which looked lovely but did nothing to make the bedrooms dark enough to be able to get to sleep quickly and obviously they let light in in the mornings also. Also, they could lose the row of dim lights over the beds which couldn´t be switched off at all.
Response from the Quality Department
Cher Fouad Nous vous remercions d´avoir choisi notre appartement pour vos vacances et nous espérons avoir la possibilité de vous servir à nouveau à l´avenir. Fátima Roca - Chef du service clientèle
Response from the Quality Department
Estimada Elvira, Le agradecemos que eligiera nuestro apartamento para esta ocasión, así como su amable recomendación a la comunidad de viajeros. Estas opiniones tan positivas son una herramienta de motivación para mejorar continuamente la calidad de los servicios que ofrecemos. Gracias por señalar la belleza y el confort de nuestras habitaciones, recientemente reformadas y diseñadas para que nuestros huéspedes disfruten de una estancia lo más cómoda posible. Una vez más le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto. Fátima Roca-responsable Dpto. de calidad.
Absence de parking
Response from the Quality Department
Cher Ali, Merci pour avoir partagé ces merveilleux commentaires, nous sommes ravis de lire que vous avez pleinement profité de votre séjour parmi nous. Nous tenons à vous remercier pour vos compliments envers notre personnel, car ils s´efforcent de garantir que tous nos clients se sentent pris en charge à tout moment et sont sans doute un de nos meilleurs atouts. C´est pourquoi nous transmettrons vos éloges à l´ensemble de l´équipe car nous savons qu´ils seront ravis de savoir que vous avez apprécié leur professionalisme. Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Fátima Roca - Chef du service clientèle
La ubicacion y la calidad de la cama y colchones
Los neones led que no conseguimos apagar para tener oscuridad por la noche
The apartment was better equipped than we expected. It had a proper espresso maker and ground coffee. Dishwasher tablets and washing powder were provided. It also had Netflix and HDMI cable for the TV. Clean and comfortable.
Buena limpieza
المكان والإستضافة وبالقرب من القصر والكتدرائيه والمدينه القديمة - سرعة الإنترنيت خيالية -
الدوش في الحمام يعاني من مشكلة تهريب الماء يجب تجديه
Le bruit à l extérieur
Because of the easter processions the area gets closed to services i.e. Transport
Die Wohnung ist leider sehr hellhörig (Fenster zwar dicht, aber der ganze Straßenlärm kommt Innen voll an. Für uns kein Problem, und sogar unsere 6 Monate alte Tochter hat ordentlich geschlafen. Die Rolläden sind komplett dicht.