This magnificent apartment is located in a pedestrian street in El Arenal area, in the centre of Seville. It is a charming place situated with beautiful surroundings, next to the Maestranza bullring and just a few meters away from the Cathedral. This is a nice and safe area which is also well connected and easily accessible. There is a wide variety of traditional restaurants and little shops.
View on the map
The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Catering service whose menu can be consulted here
• This establishment offers its own luggage storage and custody service from Monday to Friday (except holidays) for premium customers, with collection by our staff at the apartment. The rates are 5€ per item. On Saturdays, Sundays, or holidays, you can use the service of other companies at designated locations, at approximately 5€ per suitcase.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Iris Apartment
from to
The apartment was really spacious, well maintained and cleaned. Located really close to plaza de toro, allowed for nice walks both through the day and the evening. The staff has been always available through whatsapp, and the person responsible for giving us the keys explained to us everything needed for our stay. It has been a really nice stay!
Honestly there was nothing wrong with the apartment or the staff. In the rooms, the windows were on the streets side, so a bit of noise in the saturday night was unavoidable.
Response from the Quality Department
Dear Mattia,
Thank you for sharing such a detailed and positive review of your stay. We are thrilled to hear that you appreciated the spaciousness, cleanliness, and maintenance of the apartment, as well as its excellent location near Plaza de Toros. It’s also wonderful to know that our staff’s availability and support made your stay even more enjoyable.
Regarding the noise on Saturday night, we appreciate your understanding. As you mentioned, occasional noise can occur due to local festivities or the lively nature of the area, but we strive to ensure our guests’ comfort at all times. It was a pleasure hosting you, and we hope to welcome you back for another great stay in the future.
Quality Department.
L’emplacement à côté des arènes, du centre , proche de la cathédrale, permet de visiter la ville à pied
Parfait
Très bien placé… on a pu tout faire à pied… l’appartement était spacieux et lumineux… Très agréable Autonomie pour le départ… donc pratique
En revanche, si vous cherchez du calme c’est pas le top car c’est mal insonorisé et la rue est bruyante jour et nuit. Attention pour une arrivée après 21h c’est facturé en plus… à savoir pour prise en compte dans le budget lors de la réservation…
Response from the Quality Department
Dear Karine,
Thank you very much for sharing your feedback with us. We are pleased to hear that you enjoyed the spaciousness, brightness, and excellent location of the apartment, which allowed you to explore the city on foot.
Regarding the noise, we apologize for any inconvenience caused. We would like to highlight that, while our windows are soundproofed, external sounds may vary and become more noticeable depending on local festivities or the time of year. Nevertheless, we will review the soundproofing to ensure it meets our standards and provides the level of tranquility our guests expect. With respect to the late arrival surcharge, we kindly remind you that this information is clearly specified on our website and booking platform, as well as in the confirmation email, as part of our commitment to transparency regarding any additional costs. We regret any confusion this may have caused.
We hope that, despite these points, you had an enjoyable stay, and we would be delighted to welcome you again in the future.
Quality Department
muy limpio y muy bien ubicado
Response from the Quality Department
Estimada Graciela:
Agradecemos sinceramente sus comentarios y nos complace saber que se sintió cómodo durante su estancia. Lamentamos cualquier inconveniente que haya tenido con el aire acondicionado en uno de los dormitorios, pero nos alegra que nuestro equipo haya podido solucionarlo de manera eficiente.
Además, nos alegra que haya encontrado el apartamento muy limpio y bien ubicado. Valoramos mucho su opinión y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad.
Excelente ubicación para recorrer Sevilla. El anfitrión fue rápido en responder a nuestras necesidades. Bonito apartamento, cerca de restaurantes.
Ruidoso. El segundo baño tenía problemas de fontanería que causaban gMal olor.
Response from the Quality Department
Dear Dorothy,
We sincerely appreciate your feedback and are pleased to hear that you enjoyed your stay in our apartment, as well as that our location was convenient for exploring Seville. We are also glad that the host was able to efficiently attend to your needs and that you appreciated the proximity to restaurants.
We deeply regret the inconveniences related to the noise and the plumbing issues in the second bathroom. We appreciate your mention of the noise, as there may be times of the year when it is more noticeable due to the festivities celebrated in the area. However, we will review the soundproofing system of the apartment to ensure that any necessary improvements are made.
It is also important to mention that odors can be influenced by external factors, such as the weather, and we are working to address this situation effectively. Your experience is valuable to us, and we will take your comments into account as we continue to improve our services.
We hope to have the opportunity to welcome you back in the future and provide you with an even more pleasant stay.
Quality Department.
bruit même avec fenêtre fermée vitrage simple douche chambre avec salle de bains cassée failli me la prendre sur la tête elle a tapée la vitre de la douche et la déco ne correspond pas au photo sur apartament et aussi air conditionné de la 2ème chambre travail amateur. J´ai des photos sur mon tablet si vous voulez plus tard je peux les envoyer Photo envoyée
Response from the Quality Department
Dear Hilário,
Thank you for your feedback. We are pleased to hear that you appreciated the location, the spacious apartment, and the comfortable bedding. We always strive to provide a pleasant environment for our guests, and it is rewarding to know that these aspects met your expectations.
However, we regret that certain other aspects of your stay did not fully meet your satisfaction. Please rest assured that we have taken note of your comments regarding the shower, air conditioning, and decor. These will be carefully reviewed, and we will take the necessary steps to address them. It is unfortunate that these issues were not raised during your stay, as we would have been happy to resolve them promptly and offer suitable solutions.
Regarding the exterior noise, we would like to highlight that it could be sometimes more noticeable due to local celebrations in the area. Nonetheless, we will review the soundproofing system in the apartment to ensure it is functioning properly. We appreciate your understanding in this matter
Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you again in the future.
Quality Department
Rien à dire durant ce séjour. La personne qui nous a remis les clés était fort agréable ,disponible et de très bon conseil. L´appartement très confortable et de plus très bien situé
Response from the Quality Department
Dear Uranga,
Thank you for your wonderful feedback. We are thrilled to hear that you had a superb stay and that you enjoyed the comfort and excellent location of the apartment. We’re also pleased that our team member was able to make your arrival smooth and offer helpful advice. It would be a pleasure to welcome you back for another enjoyable stay in the future.
Quality Department.
Response from the Quality Department
Estimada Ana Isabel:
Muchas gracias por su comentario y por habernos elegido para su estancia. Nos alegra saber que la ubicación y la amplitud y comodidad del apartamento fueron de su agrado. Su satisfacción es nuestra prioridad, y nos complace que haya disfrutado de su tiempo con nosotros. Esperamos tener el placer de recibirla nuevamente en un futuro próximo.
Departamento de Calidad.
gostei do conforto, da localização
o quarto do meio além de ter um aparelho a refrescar não é suficiente, a cozinha não tinha panos de cozinha
Response from the Quality Department
Dear Manuel,
Thank you very much for your kind words and for choosing to stay with us. We are delighted to hear that you enjoyed the comfort and our prime location. It’s always a pleasure to know when guests have had a wonderful stay.
We appreciate your feedback regarding the middle room and the kitchen. While the room does have a cooling device, we will look into ways to improve its effectiveness to ensure optimal comfort for future guests. Additionally, we apologize for the absence of kitchen cloths during your stay, and we will make sure to have this item readily available moving forward.
Your comments are invaluable to us as they help us enhance the experience for our future guests. We hope to welcome you back soon for an even better stay.
Quality Department.
Response from the Quality Department
Dear Houssam,
Thank you for taking the time to share your feedback with us. We regret to hear that certain aspects of your stay did not meet your expectations.
We would like to clarify that information about the apartment being located on an upper floor is clearly stated on our website. W regret that your stay coincided with a typical summer heatwave, and we hope that the air conditioners provided in the apartment were effective in maintaining a comfortable environment.
Regarding the entry of the cleaning staff, we sincerely apologize for the inconvenience caused. Due to a miscommunication, the cleaner entered at the scheduled cleaning time, unaware that you had been offered an additional 30 minutes as a courtesy. We deeply regret this oversight and will take steps to ensure that such misunderstandings do not happen again in the future.
We value your feedback and are committed to improving our services for future guests.
Quality Department.
Response from the Quality Department
Dear Elvira,
Thank you very much for your review. We are delighted that you found your stay pleasant and comfortable and that you appreciated having two full bathrooms. We apologize for the issue with the air conditioning in one of the rooms, but we are glad it did not cause a significant inconvenience, however, we assure you that we have taken note of your comment in order to review and ensure the correct functioning of it. It´s wonderful to know that you could easily reach all the points of interest in Seville on foot and that communication with our team was quick and easy. We appreciate your recommendation and hope to host you again in the future.
Strategic location!!
Aircon a little noisy
Response from the Quality Department
Dear Anna,
Thank you for your kind feedback and for choosing to stay with us. We are delighted to hear that you enjoyed our well-equipped house and found the location to be strategic for your needs. We are also pleased that Imma´s warm welcome left a positive impression on you.
We apologize for any inconvenience caused by the air conditioning noise. Your feedback is important to us, and we will address this issue promptly to ensure a more comfortable stay for our future guests.
We hope to have the pleasure of welcoming you back soon to offer you an even more pleasant stay.
Quality Department.
Response from the Quality Department
Estimado Rafael,
Gracias por su maravillosa reseña. Estamos encantados de saber que disfrutó de nuestra excelente ubicación, a sólo cinco minutos de la Catedral y del centro de Sevilla. Nos alegra saber que encontró el apartamento espacioso, limpio y muy cómodo, equipado con todas las comodidades necesarias para una estancia agradable. Es estupendo saber que nuestro personal fue atento tanto antes como durante su estancia, y que pudimos acomodar un check-in temprano para usted.
Nos complace saber que también apreció la proximidad a bares de tapas y lugares de ocio nocturno, mejorando su experiencia en general. Esperamos darle la bienvenida de nuevo para otra estancia agradable en el futuro.
Departamento de Calidad.
Response from the Quality Department
Estimado Euro:
Muchas gracias por su maravillosa reseña. Nos alegra saber que disfrutó de nuestra excelente ubicación, tan cerca de los lugares emblemáticos de Sevilla, y que el ambiente del entorno fue espectacular para usted. Será un placer darle la bienvenida nuevamente en su próxima visita a Sevilla. Estamos comprometidos a asegurar que su experiencia sea igual de memorable en el futuro.
Departamento de Calidad.
The contact with the landlord was completely through WhatsApp, which was fine. We were already around 12 hours but were allowed to put our stuff in the apartment and already got the key with the maid. The location was really top and the apartment is wonderfully spacious and fully equipped. In a few minutes you will be standing in front of the cathedral or walking along the river. There are many nice restaurants nearby. From here you can explore Seville very well.
Because of the location of the apartment, on a street with quite a bit of traffic, terraces, a kind of night shop and literally behind the arena where bullfights are held, you have to take into account a lot of noise from outside. Especially at night. It´s not dramatic for us, but if you´re looking for peace, it´s not recommended. And if you want to shower warm, you have to be patient, it takes a while for the water to warm up. Also that is not a big drama (especially when it is so hot and you need extra cooling 😉).
Response from the Quality Department
Dear Esther,
Thank you for your detailed feedback. We are delighted to hear that you enjoyed the prime location of our apartment and found it to be spacious and well-equipped. It is wonderful to know that you were able to explore Seville and its many attractions with ease.
We regret any inconvenience caused by the noise. We would like to emphasize that the noise level can vary depending on the time of year and local festivities celebrated in the area. However, we appreciate your comments and will be conducting a thorough review to make necessary improvements to our soundproofing system and avoid similar situations in the future.
Regarding the hot water system, we apologize for the delay in heating. While we are pleased that it ultimately functioned correctly, we will look into this matter to see if there are ways to enhance the efficiency of the system.
Thank you once again for your feedback. We are committed to providing a comfortable stay for our guests and will use your comments to make improvements.
Quality Department
La ubicación
Te hacen esperar para hacer el check in, aún anunciado la hora de llegada 14h. No disponen de servicio de custodia de maletas para el dia que se sale del piso y tienes el viaje de vuelta por la tarde. En verano siguen manteniendo el nórdico sin sabana debajo.
Response from the Quality Department
Estimado Juan Carlos:
Gracias por su comentario. Nos alegra saber que la ubicación fue de su agrado. Respecto a la hora de llegada, le pedimos disculpas por cualquier inconveniente causado. La pregunta sobre la hora de llegada es para intentar, en la medida de lo posible, atender a nuestros huéspedes a su llegada. Sin embargo, siempre recordamos que, de no ser posible, el check-in es a las 15:00.
Lamentablemente, al no contar con una recepción física, no disponemos de un servicio de custodia de maletas. No obstante, nuestro equipo siempre está disponible para ofrecer información sobre las consignas más cercanas.
Agradecemos su observación sobre la ropa de cama y la tomaremos en cuenta para futuras mejoras. Gracias nuevamente por sus comentarios, que nos ayudan a mejorar nuestro servicio. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro.
Departamento de Calidad.
Wonderful location close to historic area, river, and bullring. Spacious accommodations.
It was very inconvenient for three adults staying at the apartment to have to share a single set of keys. Small things need attention like fixing a broken dining chair, the shower head and another bathroom fixture.
Response from the Quality Department
Dear Marilyn,
Thank you for your feedback. We are delighted to hear that you enjoyed the great location and spacious accommodations. We apologize for the inconvenience caused by having only one set of keys for three adults. We also appreciate you bringing the maintenance issues to our attention, such as the broken dining chair, the shower head, and the bathroom fixture. If you had informed us of these inconveniences during your stay, we would have promptly provided a solution. We will address these matters promptly to improve the experience for our future guests. Thank you again for your valuable comments, and we hope to welcome you back soon.
Quality Department.
Location great
Furnishings in the living room were not like the picture I had to complain about the standard of cleaning when we arrived as areas had not been cleaned
Response from the Quality Department
Dear Veronica,
Thank you for your feedback. We are pleased that you found our location great. We apologize for any discrepancy in the furnishings compared to the pictures and for the standard of cleaning upon your arrival. Ensuring a clean and comfortable environment is a priority for us, and we have taken note of your concerns to address them promptly. Your input helps us improve, and we hope to welcome you back for a better experience in the future.
Quality Department.
Location great
Furnishings in the living room were not like the picture I had to complain about the standard of cleaning when we arrived as areas had not been cleaned
Response from the Quality Department
Dear Veronica,
Thank you for taking the time to share your feedback. We are delighted to hear that you found our location to be excellent. However, we regret that the furnishings in the living room did not meet your expectations and that there were concerns regarding the cleanliness upon your arrival. Please accept our sincerest apologies for any inconvenience this may have caused. We take great pride in maintaining high standards of cleanliness and presentation, and we will address these issues with our team to ensure that such matters are promptly resolved.
At Genteel Home, we are committed to providing our guests with a comfortable and enjoyable stay. Your feedback is invaluable in helping us improve our services and uphold our high standards. We hope to have the opportunity to welcome you back and offer you a stay that fully meets your expectations. Thank you once again for your comments.
Quality Department.
Clean Very quiet
Nothing really
Response from the Quality Department
Dear Oday,
Thank you so much for your kind review. We´re thrilled to hear that you found our accommodations comfortable and our team welcoming. We´re also glad you enjoyed the cleanliness and tranquility of your stay. Your recommendation means a lot to us. Thanks again, and we look forward to welcoming you back in the future.
Quality Department.
Nos dejaron cápsulas para la Nespresso y no había Nespresso ¿? No sé con qué limpiaron el suelo pero le dejaron una película de grasa que daba para atrás Una de las puertas del balcón estaba rota La insonorización es inexistente
Response from the Quality Department
Estimado Izaskun,
Agradecemos sinceramente sus comentarios sobre su reciente estancia con nosotros. Nos alegra saber que encontró nuestra ubicación excepcional. Sin embargo, lamentamos profundamente las inconveniencias que experimentó durante su estancia.
En cuanto al suministro de cápsulas para la Nespresso, lamentamos mucho la confusión. Tomamos nota de su observación y revisaremos nuestros procesos para garantizar que este tipo de error no vuelva a ocurrir en el futuro. Con respecto a la limpieza del suelo, nos entristece escuchar sobre esta situación. La satisfacción y el confort de nuestros huéspedes son de suma importancia para nosotros, y nos aseguraremos de investigar y abordar este problema de manera adecuada. Lamentamos también el inconveniente con la puerta del balcón y la falta de insonorización. Tomaremos medidas inmediatas para solucionar estos problemas y garantizar que todos nuestros huéspedes puedan disfrutar de una estancia tranquila y cómoda.
Apreciamos sinceramente sus comentarios, ya que nos ayudan a identificar áreas de mejora y nos brindan la oportunidad de corregir cualquier deficiencia. Esperamos sinceramente tener la oportunidad de recibirle nuevamente en el futuro y ofrecerle una experiencia más positiva.
Departamento de Calidad.
Response from the Quality Department
Dear Rosemarie,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Quality Department.
Nothing
Response from the Quality Department
Dear Patricia,
Thank you for sharing your experience with us. We´re delighted to hear that you enjoyed our lovely apartment in its great location. While occasional noise can be expected in the city center, we´re pleased that during your stay, this wasn´t an issue and you had a quiet experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
Quality Department.
Las aberturas exteriores son antiguas y de madera, y es difícil cerrarlas bien La publicación tiene fotos de varios apartamentos y mezcladas lo que lleva a que no sea una comunicación clara de la oferta
Response from the Quality Department
Estimado Fernando:
Agradecemos sinceramente su detallada retroalimentación sobre su experiencia en nuestro establecimiento. Nos complace saber que encontró nuestra ubicación conveniente, así como la amplitud y disposición de nuestros espacios.
Lamentamos los inconvenientes experimentados con las aberturas exteriores y comprendemos la importancia de contar con un ambiente seguro y confortable. Tomaremos medidas para abordar este problema y mejorar la funcionalidad de las mismas.
Respecto a la comunicación de la oferta, booking agrupa todos los apartamentos localizados en el edificio y nuestros huéspedes deben elegir cual concuerda más con sus necesidades. Una vez elegido el apartamento nuestro equipo de reservas se pone en contacto con nuestros clientes enviando un email de confirmación donde se puede ratificar nuevamente que el apartamento elegido es el deseado. Lamentamos cualquier malentendido al respecto.
Valoramos su retroalimentación, ya que nos ayuda a mejorar continuamente nuestros servicios. Esperamos tener la oportunidad de recibirlo nuevamente y ofrecerle una experiencia mejorada en su próxima visita.
Departamento de Calidad.
En el dormitorio principal entra mucha luz del exterior de día y de noche (Justo está el farol) las cortinas existentes son muy transparentes a la luz
Response from the Quality Department
Estimado Fernando:
Agradecemos sinceramente sus comentarios sobre su reciente estancia en nuestro departamento. Nos complace saber que apreció tanto la ubicación conveniente como la comodidad de nuestras amplias instalaciones, así como el equipamiento que ofrecemos.
Lamentamos los inconvenientes ocasionados que la luminosidad del dormitorio principal no fuera de su agrado. Tomamos nota de sus observaciones sobre las cortinas y revisaremos esta cuestión para mejorar la experiencia de nuestros huéspedes en el futuro.
Valoramos enormemente sus comentarios y esperamos tener la oportunidad de darle la bienvenida nuevamente para ofrecerle una estancia aún más satisfactoria.
Departamento de Calidad.
Response from the Quality Department
Dear Edward,
Thank you for your detailed review of your recent stay with us! We´re thrilled to hear that you found our central location convenient and enjoyed the proximity to all amenities. Regarding parking, while our building doesn´t have its own parking facilities, there are public parking options available just a 5-minute walk away, and we apologize for any inconvenience this may have caused. We´re delighted that you found our host´s response time excellent and that any issues were promptly addressed. We understand the importance of a comfortable stay and are glad the elevator made accessing the top floor hassle-free.
It´s fantastic to hear that you found the apartment spacious and well-equipped for your needs. We apologize for the occasional noise issue, which can be influenced by external factors like local festivities. We will take into account your comment to improve the soundproofing system of the apartments if necessary.
Once again, thank you for choosing to stay with us, and we hope to welcome you back again in the future.
Quality Department.
Response from the Quality Department
Dear Rose,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department
Great location, spacious apartment and well equipped.
No parking, noisy at times.
Response from the Quality Department
Dear Charleen,
Thank you for noting the convenient location of our apartment in your review.
Regarding the parking situation, please understand that our central location in the heart of the city can make impossible have a parking place in the building because some of the street are pedestrian, and it also make that find parking could be a challenge. We appreciate your understanding of the difficulties you may have encountered in this regard, and our staff is always available to offer you the information that you are going to need for parking place to do your stay more comfortable.
We appreciate your valuable feedback, as it helps us improve our services. We hope you had an overall pleasant stay in Sevilla and consider giving us another opportunity to provide you with a more seamless and enjoyable experience in the future. Thank you for sharing your observations with us.
Kind regards,
Quality Department
Response from the Quality Department
Dear Michael,
Thank you for your positive review. We´re delighted to hear that you found our place beautiful and enjoyed the convenience of being surrounded by shops and great restaurants. It´s wonderful that the major attractions are within easy walking distance. We appreciate your tip regarding communication and will strive to improve our response on the app. We look forward to hosting you again for another pleasant experience.
Het appartement is ruim en uitstekend gelegen. Personeel is super vriendelijk Lift
Badkamer stinkt enorm De ramen houden geen geluid tegen waardoor je bijvoorbeeld elke auto hoort. 1 nacht een constant gezoom in de kamer van een installatie op het dak.
Response from the Quality Department
Dear Kristof,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient.
We deeply regret that you experienced about odor during your stay. One of our main objectives is customer satisfaction, so it saddens us to know that in your case we have not met it.
Problems with odors happen at specific times, they are not something that recurs over time. Even so, we have taken direct measures to avoid any similar situation with our future guests.
Additionally, we regret any disappointment regarding sound isolation. External noise may vary and depend on the time of year as well as festivities taking place in the city center. Nevertheless, we will review and consider necessary improvements to the soundproofing system to ensure our guests have a peaceful rest.
We would have liked to have been made aware of this problem during your stay so that we could have provided you with an adequate response.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future, offering a better experience.
Warm regards,
Quality Department
Response from the Quality Department
Estimado José,
Estamos extremadamente agradecidos por su detallada reseña y particularmente por sus amables palabras hacia nuestro dedicado personal. Nos llena de gran alegría saber que los esfuerzos de nuestro equipo han sido apreciados y han impactado positivamente su estancia. Sus generosos comentarios nos inspiran y alientan a esforzarnos continuamente por la excelencia en nuestros servicios. Esperamos tener la oportunidad de atenderle nuevamente en el futuro.
Saludos cordiales,
Departamento de Calidad
Localização, no geral o apartamento está bem, possui tudo o que uma familia de 4 pessoas necessita.
Na pesquisa booking escolhi alojamento com estacionamento. Quando cheguei não havia estacionamento, disseram que podia por num parque publico proximo. Não gostei nada. O ar condicionado do quarto já tem uns anos e faz imenso barulho, recomendo colocar um novo. Deviam ter mais um aquecedor a luz na casa de banho principal.
Response from the Quality Department
Dear Marco,
Thank you for taking the time to share your feedback. We´re pleased to hear that the apartment served its purpose and overall met the needs of your family of four.
We sincerely apologize for any inconvenience regarding the parking situation. Your input is valuable, and we´ll review our communication to ensure accurate information is provided during the booking process. We understand the importance of a quiet and efficient air conditioning system, and we appreciate your recommendation for an upgrade. Additionally, your suggestion for an additional heater in the main bathroom is noted.
Your comments contribute to our continuous improvement, and we´re grateful for your understanding. If your future plans bring you back to the area, we hope to have the opportunity to provide you with an enhanced experience.
Kind regards,
Quality Department
Response from the Quality Department
Dear Dragan,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department
Ruidos
Response from the Quality Department
Estimado Pedro Jesús,
Le estamos sinceramente agradecidos por tomarse el tiempo de compartir sus impresiones, y valoramos especialmente su mención sobre la excelente ubicación de nuestro apartamento.
Sin embargo, parece que algunos aspectos no cumplieron sus expectativas, y es por ello que nos gustaría expresar nuestras disculpas más sinceras. Respecto al ruido, pese a que depende mucho de agentes externos como la época del año, trabajaremos para mejorar los sistemas de aislamiento y asegurar una estancia sin ruido a nuestros futuros clientes.
Una vez más, darle las gracias por compartir su experiencia con nosotros. Tomamos nota y le aseguramos que atenderemos a todos los detalles para poder ofrecer estancias mucho más gratificantes. Si desea volver a confiar en nosotros, nos comprometemos a brindarle una experiencia mucho más memorable.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Estimado Iñaki, Agradecemos su comentario. Nos complace saber que apreció la buena ubicación de nuestro establecimiento. Si hay algo más en lo que podamos ayudarle o mejorar para su próxima visita, no dude en hacérnoslo saber. Esperamos recibirle nuevamente en el futuro.
Departamento de Calidad
Pulizia pessima, posizione su strada molto rumorosa.
Response from the Quality Department
Dear Francesca,
Thank you for your feedback. We are glad to hear that you enjoyed the central’s location of Iris as well as the service of our team.
We sincerely apologize for the issues you mentioned regarding cleanliness. This does not meet our usual standards of cleanliness and quality, and we assure you that we will take steps to address these issues thoroughly. Guest satisfaction is of the utmost importance to us, and we will work closely with our cleaning team to ensure a more impeccable experience in the future.
Regarding the noise, although it depends a lot on external agents such as the time of the year, we will work to improve the insulation systems and ensure a noise-free stay for our future guests.
Once again, thank you for sharing your experience with us. We take note and assure you that we will attend to all the details in order to offer more rewarding stays. If you would like to come back to us again, we are committed to providing you with a much more memorable experience.
Quality Department.
Location was great, easy walking distance to all attractions. Staff were amazing - provided lots of information on places to eat and go and responded quickly to any questions. Would recommend.
Bathroom 1 shower drain was blocked … but easily fixed.
Response from the Quality Department
Dear Gaye,
We´re thrilled that our staff made a positive impression on you. Providing excellent service and a friendly atmosphere is a core value for us. Your feedback reinforces our commitment to creating memorable experiences. Thank you for taking the time to share your thoughts, and we look forward to serving you again in the future.
Kind regards,
Quality Department
Response from the Quality Department
Estimada Silvia,
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Saludos cordiales,
Departamento de Calidad
What can i say,we were greated by Marien with a warm welcome and a big smile and shown to the amazing apartment,the apartment it´s self is fantastic equipped with everything you will ever need for a home from home experience,comfy beds great showers a really well stocked kitchen and a really large spacious apartment minutes walk from everything you need from the supermarket across the road to bars resturants and culture you can want,the quality over all is fantastic the linen and towels are of a very high quality to give you that luxurious feel,no detail has been left untouched. Can´t wait return
Absaloutly nothing
Response from the Quality Department
Dear Andrew John,
Thank you for your gracious review of your recent stay at our tourist apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department
Loved the location and size of this apartment in the Arenal district. The apartment was very spacious allowing us to relax on our three days in Seville. It had everything we needed and loved that the even provided laundry tabs for us to use. The master bedroom was very spacious along with its ensuite. Air conditioning in the living and master bedroom. And a fan in the second room. Apartment was in east walking distance of all of the old city and the stunning attractions. And cafes, restaurants, bars and groceries all within a very short distance. Would highly recommend.
Not much you couldn’t like here except that the second room got a little warm. An air conditioner would be good in here too. Also the main bathroom got a little whiffy at times due to no external venting.
Response from the Quality Department
Dear Margaret,
Thank you for choosing our apartment in the Arenal district and for taking the time to share your feedback with us. We are delighted to hear that you loved the location and spaciousness of the apartment, which allowed you to relax and enjoy your three days in Seville. It´s wonderful to know that you found everything you needed during your stay, including the laundry tabs we provided for your convenience.
We are pleased to hear that the master bedroom and ensuite were spacious and comfortable for you. The presence of air conditioning in the living area and master bedroom, as well as a fan in the second room, is intended to provide our guests with a comfortable environment, especially during the warmer months.
We appreciate your recommendation and are grateful for your kind words regarding the apartment´s proximity to the old city, attractions, and various amenities like cafes, restaurants, bars, and grocery stores.
Regarding your feedback about the second room and the main bathroom, we take your comments seriously, and they will be considered as we continually work to enhance our accommodations.
Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to welcome you back in the future. Please do not hesitate to reach out to us if you plan another visit to Seville.
Thank you for choosing us as your accommodation provider.
Warm regards,
Quality Department
Limpeza Cama partida Baratas
Response from the Quality Department
Dear Cristina,
We sincerely appreciate you taking the time to share your feedback with us following your stay at our apartment.
We deeply regret that your experience did not meet our usual standards of cleanliness and comfort. Regarding the sofa, we are very sorry that it was not in optimal condition during your stay. We tried to resolve it as soon as possible, but it proved to be quite challenging. We assure you that we are already working on this issue, and the sofa will be replaced to prevent a recurrence in the future. We also hope that the compensation offered by our customer service department to offset the inconveniences you experienced during your stay was to your satisfaction and helped make your stay a bit more pleasant.
We appreciate your feedback as it helps us identify areas for improvement and provide a better experience for our guests. We hope you will give us another opportunity in the future to demonstrate the quality of our services.
Warm regards,
Quality Department
Response from the Quality Department
Dear Simone,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Per essere proprio fiscali, mancavano solo tovaglie e tovagliette
Response from the Quality Department
Dear Gianpaolo,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards.
Jose L.H. Campos
Quality Department Manager
No air con in a room and blocked bath drains
Response from the Quality Department
Dear Zah247,
Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We would have been more than happy to address the issues with the air conditioning and blocked bath drains had we been informed during your stay. We take guest feedback seriously, and we will certainly investigate and rectify these issues to ensure a more comfortable experience for future guests. We hope you enjoyed other aspects of your stay and that you consider returning in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Tina,
Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
The sofa bed is not suitable for sleeping an adult
Response from the Quality Department
Dear Tomas,
We would like to express our heartfelt gratitude for selecting our apartment as your accommodation choice. We are truly sorry for any inconvenience you encountered during your stay. Your satisfaction is of the utmost importance to us, and we deeply regret falling short of your expectations. We sincerely hope that you will give us another chance to serve you, and we promise to make every effort to exceed your expectations on your next visit.
Jose L.H. Campos
Quality Department Manager
In one room air condtionning was not working so well A quick fix of hot air exhaust should help All beds were comfortable except for convertible sofa in the living room for which , bed slats were missing making it unconmfortable.
Response from the Quality Department
Dear Loic,
Thank you for taking the time to leave a review of your stay with us. We are pleased to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will work to address your concerns. Thank you again for your review, and we hope to have the opportunity to welcome you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
we were 2 families and took 2 app, the location was excellent, the apartment was spacious, had all facilities , very clean , great location and the most important is the managing group who was very professional , friendly and helpful
we had an issue with one AC not working well, but really this did not affect our stay
Response from the Quality Department
Dear Jocelyne,
Thank you for your wonderful review! We´re thrilled to hear that you and your families had a great vacation and enjoyed the spacious and well-equipped apartments. It´s great to know that the location and cleanliness met your expectations. We´re also glad to hear that our managing group provided you with professional, friendly, and helpful service. We apologize for the AC issue, we have already worked on it to solve the problem to it does not recur in the future. We´re pleased that despite it you enjoyed your stay. Your recommendation means a lot to us, and we hope to welcome you all back again in the future.
Quality Department.
Response from the Quality Department
Dear Elias,
Thank you for your kind words. We´re delighted that you enjoyed the excellent location and cozy apartment. We look forward to welcoming you back to Sevilla in the future. Many thanks for your stay.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Linda,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Frank, Le agradecemos su comentario a cerca de su positiva experiencia con nosotros, así como nos alegra saber que la ubicación era idónea. Hacemos todo lo posible para asegurar que los niveles de ruido siempre se mantienen dentro de los límites razonables para que nuestros clientes no se vean perturbados por el ruido del tráfico exterior. A veces es imposible garantizar esto. Sin embargo, estamos felices de saber su opinión y así poder continuar mejorando. Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Acogida maravillosa, todo facilidades. Muy amplio y limpio. Apartamento super cómodo y ubicado en un lugar ideal.
Importante tener en cuenta que estando pared con pared con la plaza de toros, si hay corridas, habrá mucho mas ruido por las mañanas por el mantenimiento de la plaza.
Response from the Quality Department
Estimada Leire:
Le agradecemos sinceramente por su amable reseña acerca de su estancia en nuestro apartamento en Sevilla. Nos complace saber que disfrutó de su tiempo con nosotros y que nuestras instalaciones y servicios estuvieron a la altura de sus expectativas. Gracias por las observaciones sobre la plaza de toroe.
Esperamos tener el placer de darle la bienvenida de nuevo en un futuro cercano.
Jose L.H. Campos
Director de Calidad
Ubicación excelente, todas las comodidades en el apartamento, trato estupendo
Es un ruidoso debido a la ubicación pero con las ventanas cerradas se sobrelleva bien.
Response from the Quality Department
Estimada Marina:
Muchas gracias por su positiva reseña de su reciente estancia en nuestro apartamento. Nos alegra saber que disfrutó de su tiempo aquí y que nuestro equipo le proporcionó un servicio excepcional. Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a la ciudad.
Jose L.H. Campos
Director de Calidad
No había nada que no me gustará.
Response from the Quality Department
Estimada Isabel María:
Gracias por elegir nuestro apartamento para su reciente estancia. Estamos agradecidos de que nuestra ubicación céntrica haya contribuido de manera positiva a su experiencia. Nos esforzamos por brindar a nuestros huéspedes una posición privilegiada en la ciudad, ofreciendo comodidad y fácil acceso a atracciones y servicios. Su satisfacción es nuestra máxima prioridad, y esperamos tener el placer de recibirlo nuevamente pronto. Por favor, háganos saber si hay algo más que podamos hacer para mejorar su próxima visita.
Jose L.H. Campos
Director de Calidad
Iris apartment - top floor. 2 bed. Location- very central. Great size and style. Big en suite bathroom. Walk-in shower. Clean and well equipped. Would book again.
On a street with some traffic noise sometimes.
Response from the Quality Department
Dear Peter,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Adela:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Apreciamos que se tome el tiempo para describir positivamente la ubicación y la comodidad que las instalaciones ofrecen.
Esperamos tener la oportunidad de volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
super Lage, viel Raum, Balkon, Sauberkeit, sehr helle Räume.
kein Salz und Pfeffer in der Küche.
Response from the Quality Department
Dear Matea,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Piotr,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Das Service des Genteel Teams war einfach perfekt und hätte nicht besser sein können: man war immer für Fragen oder Anliegen erreichbar. Der Empfang im Apartment war toll. Zwei kleinere Reklamationen (eine kaputte Lampe und ein fehlender Badewannenstöpsel) wurden prompt erledigt. Mitte der Woche wurde das Apartment sogar gereinigt und die Handtücher getauscht! Weiteres großes Plus: es wird keine Kaution verlangt!
Das Apartment befindet sich in einem wunderschönen alten Haus, daher gibt es leider auch die damit verbundenen üblichen Probleme: - Fenster schützen nicht vor Straßenlärm und in den Wintermonaten wird es nachts ziemlich kalt- dagegen hat der Vermieter allerdings mit einem Heizstrahler und einer wärmenden Klimaanlage vorgesorgt! Somit kann man Genteel nur eine ausgezeichnete Bewertung geben!
Response from the Quality Department
Dear Elke, It is an honour to us and a great reward to read reviews like yours. At Genteel Home we work hard everyday to provide our guests with the best of confort and we are very glad to know that we have succeeded. We hope to have the opportunity to welcome you back again at any of our apartments. Jose L.H. Campos Quality Department Manager
Todo impecable.
Response from the Quality Department
Estimado Martin:
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Vania,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
El ruido, pero algo normal con la ubicación que tiene
Response from the Quality Department
Estimada Paula:
Muchas gracias por evaluarnos y compartir sus impresiones con nosotros. Estamos encantados de ver que el apartamento y su ubicación han conseguido que tuviera una estancia memorable en Sevilla.
Jose L.H. Campos
Quality Department Manager
posizione e spazi per 4 persone
letti scomodi, rumore dalle strade e impianto elettrico
Response from the Quality Department
Dear Stefania,
We are most grateful for this review and the time you have taken out of your day to write it. Thank you for the remarks as well. This will help us know which aspects we can still improve. We hope to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
The flat had everything we needed in a location that was great for exploring Seville.
Response from the Quality Department
Dear Jordan,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Paola - our contact - was very nice and welcoming and made a lot of recommendations, also she responded very quicky to any questions we had throughout our stay. The apartment is fabulous, has all the required accesories one might need for cooking, bathing or getting comfortable in the bed, no matter the weather. It is situated in the center - old town, its extremity, right next to the Toros Place building, in a very clean and safe area. Extremely close to many bars and restaurants and also 7 min away (by foot) to the Alcazar Palace and Cathedral and also not more than 7 min away (by foot) in the other direction, up to the closest bus station for the airport. Tickets can be bought from the bus driver. The apartment has a very generous living room - a lunch/dinner table included, 2 amazing, spacious bedrooms and 2 large baths - bath tub in one and shower in another.
Response from the Quality Department
Dear Irina,
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at our apartment was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
Jose L.H. Campos
Quality Department Manager
la calle algo ruidosa q se soluciona cerrando las ventanas y el colchón grande un poco castigado y caluroso.
Response from the Quality Department
Estimado Ángel:
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.
Jose L.H. Campos
Director de Calidad
Location! Within walking distance of slmost everythin one will want to see in the old town. Good facilities for three or four people.
Photos did not reflect actual furnishing. No full length mirrors in hall or bedrooms. Few electric outlets in second bedroom. Noisy portable a/c in second bedroom where the installation also let the street noise in.
Response from the Quality Department
Dear Erik,
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
nothing really, only some fixtures can be tightened properly
very spacious, nice location
elevator didn’t work properly for the first few days (we had a senior in our party) and the master bathroom shower leaked water all over the bathroom floor - super dangerous. no ability to leave luggage with property after checkout
Response from the Quality Department
Dear Julia,
We first would like to thank you for choosing our apartment for your holidays in Seville and for sharing your comments on your experience among us.
We are very sorry that you encountered some issues with the lift during the first days of your stay, as well as a leaking shower. We wish you had brought this to our attention in order for us to help you resolve this problem.
Unfortunately, your apartment had another guests checking in at 15h and our cleaning staff had to come in at the established time of check out to prepare the apartment and meet the same cleaning standards that you found on your first day. Should this not have been the situation, we would have been delighted to delay your check out time.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Silva, thank you so much for your comments. We are glad to learn you liked your stay and our prime location. We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
close proximity to the sights
the air conditioning didn’t work in one of the rooms. but the staff was wonderful. patient and was working on a solution.
Response from the Quality Department
Dear Rosty, thank you very much for staying with us and for taking the time to share your comments. We appreciate your kind words about our services, it means a lot to us.
It would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
Eu gostei de tudo, acolhimento, limpeza, o apartamento muito bom bem localizado, no centro da cidade, o estacionamento sempre perto e como foi em Agosto não se paga parquímetro. Foi uma estadia muito agradável. A nível de equipamento têm tudo o que se precisa, ar condicionado muito bom. Tudo excelente. Experiência a repetir sem dúvida.
Response from the Quality Department
Dear Marta, we are glad to know that you enjoyed your time in our apartment as well as its unbeatable location.
We look forward to welcoming you back for another visit in Seville.
Aija T.
Quality Department
Mimoriadne výhodná poloha, ak chce človek navštíviť býčie zápasy. Ubytovanie susedí so slávnou arénou. Milým prekvapením bol luxusný a priestranný interiér apartmánu.
Niektoré stavebné veci ešte neboli úplne dokončené (klíma v spálni, druhé WC) a chýbal nám presso-kávovar.
Response from the Quality Department
Dear Juraj, thank you very much for staying with us and taking the time to leave us your review. We are glad to know that you took the advantage of our excellent location which offers our guests an easy access to the main places to visit.
We really appreciate your constructive feedback and we look forward to serving you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Thank you very much for choosing our apartment and for sharing your opinion regardin gyour stay.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
La posizione. Praticamente attaccato alla Plaza de Toros di fronte ad un supermercato piccolo ma fornito e vicino a buoni ristoranti che servono tapas e non. Jose il ragazzo che ci ha fatto il check in è stato efficiente e gentilissimo a fornirci tutte le indicazioni per ristoranti e locali. check out veloce con le chiavi lasciate direttamente dentro l’appartamento.
L’aria condizionata quasi inesistente. Due soli split (vecchi, sporchi e scarichi) in tutto l’appartamento. La pulizia lasciva un po’ a desiderare.
Response from the Quality Department
Dear Chiara, thank you very much for your feedback, and yourkind words about our staff.
Please accept our sincerest apologies for the imperfections you describe in your review, we regret not being immediatley informed so as to be able to intervene for you to fully enjoy your stay in our apartment; for a future occasion, please do not hesitate to contact our team for anything you may need.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Estimada Carmen, nos gustaría agradecerle su comentario elogiando su estancia con nosotros y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Easy and simple communication with the owner, location is fantastic, apartment is amazing and super clean - highly recommended!
Response from the Quality Department
Thank you Patricia for this wonderful feedback and your kind recommendation to our future guests.
We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Response from the Quality Department
Estimado Ramon, muchas gracias por compartir su opinión. Nuestro equipo es nuestra mayor fortaleza, por lo que estamos encantados de que el servicio que recibió haya sido lo más destacado de su estadía, además de la excelente ubicación del apartamento.
Le damos las gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Combe, first of all, we would like to thank you for choosing our accommodation for your vacation and we are delighted to hear your opinion about your stay.
Unfortunately sometimes it is impossible for us to control noise level in the area due to the traffic noise or municipality services. However, we are happy to know that the apartment met your expectations.
We would like to welcome you again soon.
Aija T.
Quality Department
Die Lokation direkt an der Stierkampfarena
Response from the Quality Department
Thank you very much for sharing your personal opinion about your stay in our great location which offers an easy access many key sites in the city and gives great local feel.
We hope to see you again soon.
Aija T.
Quality Department
Response from the Quality Department
Dear Nadia, thank you very much for your comments regarding your stay in our apartment.
We are glad to know that you took the advantage of the excellent location of our apartment. Being location in the heart of the city it offers easy access to the main sights to visit.
We hope to meet you in near future again and to exceed your expectations.
Aija Teilane
Quality Department
Reservamos 2 apartamentos: uno de 3 dormitorios en calle Antonia Diaz y otro de 2 dormitorios en Callejón Iris. Los dos apartamentos eran amplios, bien decorados y estaban perfectamente equipados. El de Antonia Díaz era más nuevo y con una decoración más bonita, pero el otro también estaba bien. Al lado de la Maestranza, en pleno centro. Bien insonorizados. Habitaciones amplias y camas cómodas. Tienen ascensor. Buena comunicación con los propietarios. Sin problema para coger las llaves. Repetiré sin duda.
Todo perfecto
No tenían servietas o papel el de cocina y tampoco trapos de cocina. Para hacerte el desayuno un poco justo
Response from the Quality Department
Muchas gracias por sus comentarios.
Estamos encantados de que la excelente ubicación del apartamento fuera uno de los aspectos más destacado de su estancia. Nuestro apartamento está situado junto a las principales atracciones de la ciudad lo que facilita la estancia a nuestros clientes ya que no tienen la necesidad de usar el coche.
Hemos tomado nota de su observación sobre la falta de papel de cocina y hemos mejorado en este aspecto, y nos gustaría informarle que ahora siempre nos aseguramos de que todos nuestros apartamentos dispone de este elemento básico para las estancias de nuestros huéspedes.
Muchas gracias por elegir nuestro apartamento en esta ocasión, esperamos volver a tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Por decir algo, el agua caliente tarda bastante en salir cuando uno se quiere duchar. Los tostadores no funcionaban. Pero nada que ni haya permitido disfrutar la estadia
Response from the Quality Department
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Para una futura estancia, por favor, no dude en expresar sus preocupaciones y dirigirse a nuestro equipo para informarnos de cualquier imperfección de servicio que informa en su opinión, estaremos más que encantados de ayudarle para que disfrute plenamente de sus vacaciones entre nosotros.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Muchas gracias por sus comentarios.
Estamos encantados de que nuestra excelente ubicación fuera lo más destacado de su estadía, además de nuestro atento personal. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia.
Esperamos que nos visite de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Dear Ana, we greatly appreciate the time you spent to share your recent holiday experience at our Maestranza apartment and we thank you for your kind recommendation to our guest . Thank you, Ana García, Dpto. de calidad
Response from the Quality Department
Querida Eva María, le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto. Ana García, Dpto. de calidad
Response from the Quality Department
Dear Eveline, thank you for making us your choice apartment and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards, Ana García, Dpto. de calidad
La ubicación excelente. La decoración muy bonita. Cama confortable. No faltaba de nada en la casa. Todo muy limpio
Una ducha no la pudimos usar porque estaba averiada y mojaba al vecino de abajo. Nos podían haber avisado antes. Pero bueno, al final nos apañamos
Response from the Quality Department
Dear Olena, We would like to thank you for your preference in selecting our apartment for your holidays in Seville, as well as for taking the time to tell us about your recent experience among us. Thank you for your description of the apartment we accommodated you in during your visit. It´s our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Fátima Roca-chief of Customer Service.
The house is in a good location next to the arena. It is comfortable and clean. There is a supermarket across the house. Seville´s cathedral is 10 ´on foot. The host helped us with the parking . He booked PARKINK close to house 5 ´away. I recommend it
The smell of drainage in a small bathroom
Response from the Quality Department
Dear KRIV1, Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our and staff were able to meet all your needs during your stay. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness. We look forward to welcoming you back again very soon. Fátima Roca-chief of Customer Service.
Response from the Quality Department
Estimado Miguel Ángel, Agradecemos sus comentarios después de su reciente visita. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro. Hemos tomado nota de sus observaciones relacionadas con el servicio que recibió en el check in y nos disculpamos por la espera excepcional que experimentó a su llegada, haremos todo lo posible para evitar este tipo de inconvenientes. Queremos hacerle llegar nuestras más sinceras disculpas por si ello hubiera podido causar algún inconveniente a usted y a sus seres queridos. Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto. Fátima Roca-responsable Dpto. de calidad.
Response from the Quality Department
Dear Ornella, First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We apologize for the inconvenience with the shower, luckily it has already been repaired. We hope it has not generated many inconveniences. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Fátima Roca-chief of Customer Service.
Response from the Quality Department
Estimada Sara, Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Gracias por señalar la limpieza y el confort de nuestro apartamento. Esperamos servirles próximamente. Fátima Roca-responsable dpto. de calidad
The shower in the main room was broken and that should have been compensated to us
Response from the Quality Department
Dear Abdullah, We first would like to thank you for choosing our apartament for your holidays in Seville and for sharing your comments on your experience among us. Thank you for your lovely review regarding the service and cleaning you received from our team members. We do our best to ensure that the noise levels always stay within the sensible limits so our guests are not disturbed by exterior noise. Sometimes it is impossible to guarantee this, we are so sorry. We look forward to serving you again in the future. Fátima Roca-chief of Customer Service.
Appartement très spacieux et bien équipé. Position très centrale permettant pratiquement de tout faire à pied. Propreté impeccable.
Appartement très très bruyant.On a l´impression d´être dans la rue.Contrairement au commentaire que fera probablement le loueur cela n´est pas dû à la position centrale de l´édifice ( nous louons toujours dans les centre ville) mais à la qualité des portes fenêtres simple vitrage, de vraies passoires ! Impossible de dormir ! Cela est dommage car l´appartement est assez sympa et bien placé . La literie demande également à être revue.
Response from the Quality Department
Cher Rocco Denisi, Tout d´abord, nous tenons à vous remercier d´avoir choisi notre appartement pour vos vacances à Séville et de nous informer de vos préoccupations concernant le temps que vous avez passé avec nous, car cela nous donne l´occasion d´observer les zones qui peuvent avoir un petite marge d´amélioration et pour cela nous vous sommes très reconnaissants. Nous vous remercions de noter le bon emplacement, la propreté ainsi que l´espace et le confort de notre appartement. Cependant, nous voulons nous excuser si l´appartement était bruyant pour vous, c´est un bâtiment sur l´une des rues principales de la ville. En ce qui concerne l´insonorisation des fenêtres, nous avons pris note et sera évalué la possibilité d´amélioration, afin d´éviter les inconvénients futurs en raison de cette question. Encore merci pour votre visite et vos critiques constructives, notre objectif principal est de garantir que nos clients se sentent en tout confort et profitent pleinement de leur séjour, c´est pourquoi nous espérons avoir à nouveau l´opportunité de vous servir et de restaurer votre confiance envers Barceló lors d´une prochaine occasion. Fátima Roca- Chef du service clientèle
La amplitud, la limpieza, muy bien equipado.
Falta de insonorización de las ventanas.
10
Como en casa
Elegante, amplio, limpio y cómodo. Como en casa.
Cama de habitación principal podía ser algo más grande, se queda un poco justa para las que ahora se ofrecen en la mayoría de alojamientos.
Ajouter une climatisation ds la deuxième chambre.le bruit la nuit ds la rue.
Bien équipé, propre.
Pas de volets 2ème chambre, on est réveillé tot par le jour.
Response from the Quality Department
Cher Millet, merci pour votre commentaire. Nous sommes heureux de savoir que vous avez aimé l´appartement, en particulier pour son emplacement central. Nous sommes désolés que vous n’ayez pas réussi à vous reposer, mais dans les deux chambres se trouvent de vieux stores, volets et rideaux en bois. Vous avez donc la garantie que la lumière n’entre pas si vous le souhaitez. Dans tous les cas, nous sommes heureux de savoir que vous avez apprécié votre séjour. Salutations
Trop bruyant
Response from the Quality Department
Chère Fabienne, merci pour votre commentaire. Nous sommes heureux de savoir que vous avez aimé l´emplacement central de l´appartement. C´est précisément en raison de son emplacement central qu´il est possible que quelque chose de plus extérieur soit perçu lorsque nous nous rencontrons en haute saison à Séville. Nous espérons que malgré cela vous avez apprécié votre séjour. Salutations
Well appointed apartment in a very central location close to everything on foot.
The noise, the noise, the noise!!! Did not sleep 2 nights out of three. Local residents do not have much respect for others.
Response from the Quality Department
Dear Shawn, thank you for your comment. We are sorry at all for the inconveniences that you are having during your stay. Unfortunatelly, we are not able to avoid the noise outside the apartment but we fully understand that this is an incoveniences. We are grateful for your words about the apartment and his central location. Regards
El ruido, al estar en una zona muy transitada y turísitica, el paso de tráfico y/o de personas es constante. Se necesita un doble acristalamiento para garantizar el descanso de los huéspedes.
Response from the Quality Department
Estimado Jorge, muchas gracias por su comentario. Nos alegra mucho saber que les ha gustado el apartamento en cuanto a su céntrica ubicación, su limpieza y su completo equipamiento. Sentimos que el ruido exterior le haya podido afectar a su descanso, normalmente no suele ser una calle muy ruidosa a pesar de su privilegiada ubicación. Esperamos que a pesar de ello hayan podido disfrutar de su estancia. Saludos
由于临街，只是晚上有点嘈。
Quartier très bruyan
Ubicacion buena
No había calefacción por aire en uno de los dormitorios. Solo una estufa eléctrica insuficiente para la época invernal que fuimos. El mobiliario no era acorde a lo esperado. Muy básico y de mal gusto
Response from the Quality Department
Estimado Germán, gracias por su comentario. Sentimos que no le haya gustado la decoración del apartamento, pero nos sorprende que diga que no era lo esperado ya que en las fotos se aprecia clara y fielmente cómo es el apartamento. Al menos, nos alegra saber que la ubicación fue de su agrado. Saludos
员工虽然热情，但是在办理入住前40分钟电话联系了，17:15分在门口见，但我们17:25分到，没见有人，马上打电话，说过一会就到，虽然我们迟了点，但是员工根本也没有按时到，害我以为找错地方。
Response from the Quality Department
Dear Ya Yun, thank you for your comment. We are sorry if you had to wait for your arrival a few minutes before our colleague arrived, but it is possible that if you delayed the time you indicated us, we would have to go receive to other clients to another apartment. We are sorry for this and we are happy to know that you liked the apartment in all aspects, especially for his central location and spaciousness. Regards
Se llega a escuchar el ruido de los coches y la calle.
El ruido de la calle a veces era molesto. Yo recomendaría cambiar las ventanas por unas tipo climalit( las que hay son de madera sin doble cristal y algunas no cerraban bien). También pondría un estor en la ventana pequeña del dormitorio principal para que no moleste la Luz al amanecer.
The location was great. It’s on the 3rd floor but has a lift. Very clean and tidy. Good wifi speed. Nice beds and linen.
The car parking building was about 800m away so was a reasonably walk with bags. Not able to drop bags out the front. Master bed abit short
Uno de los baños olía mal, como a una mezcla de humedad y desagüe. Las ventanas que dan a la calle no están nada insonorizadas, con lo que cualquier ruido de coches, motos o conversaciones de la gente pasando por la calle se escuchan demasiado alto por la noche.
La insonorización, se oía mucho el ruido de la calle.
1 seule salle de bain avec WC à l intérieur. Un peu juste pour 6 personnes.
le manque de clim dans une chambre, le bruit de la clim dans l´autre !...pas de plan de la ville dans l´appartement, le manque de couverts pour l´utilisation rationnelle du lave vaisselle ,la table repas bancale
Del alojamiento nada mal; perfecto para lo que queríamos. Lo único, y no es culpa de ellos, que el taxista que cogimos desde Santa Justa nos timó con la excusa de las maletas
Manque double vitrage. Pas de climatisation dans la petite chambre.
La posizione è molto comoda per visitare il centro di Siviglia. L´appartamenti è molto spazioso e comodo, dotato di lavastoviglie e lavatrice.
Pur essendoci la lavatrice non c´è uno stendi biancheria, quindi non si può usare. Al nostro arrivo abbiamo dovuto aspettare ben 40 minuti sotto il portone che qualcuno ci portasse le chiavi, eppure erano le 16, quindi un orario del tutto normale.
Response from the Quality Department
Dear Marina, we are pleased to know that you enjoyed the apartment in all aspects and had a very pleasant stay in Seville. We are sorry that you had to wait for the arrival, but as we inform in the conditions and in the mail that we sent you in confirmation, we do not have a physical reception and we need to be informed in advance of the approximate time of arrival, something that you did not. We try to contact you before your arrival several times, but always without success. Therefore, when you called us that you were already at the door of the apartment, our colleague needed time to move to your apartment since she had to do other check ins to other clients who had informed her in advance of her arrival time. We are sorry the inconveniences that this could have caused you. Regards.
Response from the Quality Department
Estimado Juan Carlos, En primer lugar agradecerle su comentario y su elevada puntuación. El segundo dormitorio de Iris tiene Aire Acondicionado, concretamente una máquina Split (además es nueva), solo que en vez de split de techo, es Split de suelo. La máquina está guardada en uno de los armarios del dormitorio, quizás no lo haya visto, o quizás mis compañeros no se lo enseñaron. A parte, efectivamente, hay además un ventilador de techo, pues la mayoría de los clientes prefieren el ventilador de techo para dormir que el Aire Acondicionado. Gracias de nuevo y esperamos verle pronto en Sevilla.
We Enjoyed our stay.
Thank you Genteel-Home!
The bathrooms were clean and functional. The washer worked well. The "dryer" is a drying rack.
Everything worked well. Expectations were met.
Location: On the third floor with elevator. Right next to Bullfighting stadium, but no issues with noise or crowds even on fight night. Great location, 5-10 minutes easy level walk from all major attractions. Bakery, restaurants, etc close by.
Minor issues: no safe, no full length mirror. Another small sofa would be great in living room.
No AC in the second bedroom, but living room AC was enough to cool both spaces.
Enjoyed our stay at Iris apartment and we would recommend it without hesitation.
Thank you Ignacio and Christina!
Ignacio was also very helpful.
Michael and Loretta