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Puerta Real
House

Seville · La Encarnación

9.5 (65 valuations)


1-8
People

4
Bedrooms

2
Bathrooms

235 m2
Surface

About accommodation

This magnificent house with 4 bedrooms and 235m² is located in a historic building that has been completely renovated, but maintaining the aesthetics of a traditional Sevillian house, with high ceilings and wooden beams.

Upon entering the house we find a hall and some stairs through which we go up to the first floor, where we find a living room that makes as a distributor for 3 of the 4 bedrooms. The master bedroom has two single beds, a walk-in closet and a large en suite bathroom with shower, which can be accessed from the bedroom or from the living room. This room has a balcony overlooking Gravina Street. The other two bedrooms have two single beds each, in addition to balconies overlooking the Puerta Real Square, in the middle of Alfonso XII Street, one of the arteries of the center of Seville.

Going up to the second floor, we find a spacious and bright living room, with dining table and a independent work area. From here we access the fourth bedroom, with two single beds. On this floor we find a second complete bathroom with shower. The kitchen, also located on this floor, has all the necessary utensils. We have to mention the impressive high ceilings with wooden beams, in addition to the brightness of the kitchen, thanks to its two balconies. From the living room we acces the terrace, which has two floors, both with outdoor furniture to enjoy the great Sevillian weather. You will be able to sunbathe on the solarium on the top floor.

The house is located on the Puerta Real Square, a small square full of life, which belonged to the old wall of the antique city, where the historic center of Seville begins. The building is a calm retreat, having been recently soundproofed. In the surroundings are some of the most typical and traditional restaurants and bars in the city, where you can enjoy the best tapas in Seville and the best dishes of Andalusian cuisine. It is also very close to the shopping area, with small shops and shopping centers.

All the monuments of the city are just a few minutes walk from the house, so you will not need any transport.

Air conditioning Split
Heating Split
Services Soap, gel, shampoo, sheets and towels
Pets Not allowed
Cot Available
Terrace Private
Floor Ground floor
Elevator Not available
Fiber internet Free
Balcony Exterior views
Television Smart TV
Coffee Maker Capsules
View all equipment

Services

> Check-in in person.
> Customer service.
> Cot and high chair available on request.
> Laundry service on request.

House rules

> Check-in: from 15:00h to 21:00h.
> Check-out: before the 11:00h.
> No parties or events are allowed.
> Smoking is not permitted on the property or in communal areas.
> Reduce noise from 23:00h to 9:00h
> This accommodation does not allow pets.

Additional Information

> Late Check-in: Tickets after 21:00h have an extra charge which must be paid on arrival to the person who will receive you.
From 21:00h to 00:00h: 30€. From 00:00h to 02:00h onwards: 50€.


> VUT/SE/06702


>
The booking of each Genteel Home accommodation includes the offer of extra experiences or activities to improve your experience, which are managed by external providers, who will inform you by e-mail or WhatsApp, and you can contract or refuse them. For more information about the management of experiences and extra activities of the accommodations, please visit our Privacy Policy on our official website.
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Apartment’s Rating

9.5 (65 Valuations)

Location
9.6
Quality
9.3
Cleaning
9.7
Staff
9.7
Facilities
9.4
Recommendable
9.6

We are interested in your opinion


Our Guests’ Opinions

Sarah Sutphen10
OCT 2024
A pure delight!! And don’t hesitate to book event and tickets through the concierge service, they are so helpful and fre
Beautiful well curated spaces to relax inside and out on 2 levels :) 2 baths and a large well appointed kitchen made the stay a joy!
Creaky floors, patio doors were locked on one side preventing access to the beautiful light..but I’m sure they have fixed that for future guests
Response from the Quality Department

Dear Sarah,

Thank you so much for your wonderful feedback. We are thrilled to hear that you had such an enjoyable stay and that the spaces, both inside and outside, provided you with the relaxation you were looking for. We truly appreciate your kind words about our concierge service, and we’re pleased to hear it was helpful in arranging events and tickets for you.

Regarding the issues with the floors and the patio doors, we sincerely apologize for the inconvenience. Please rest assured that we have addressed these matters to ensure a smooth and comfortable experience for future guests. We look forward to welcoming you back and hope your next stay is even more delightful.

Quality Department.

Benitez Dario9
OCT 2024
Review without any comments.

Denise Gwizdak3
SEP 2024
Seville is beautiful but I definitely would not recommend this uncomfortable house to anyone.
Unfortunately, there was little to like.
Having to pay an addition charge for arriving after midnight. The house is on three floors; the stairs were badly lit making it difficult to see when going up and down; the bedrooms each had a small step which caused tripping hazard when accessing them; and wrinkled rugs on the floors also proved to be a tripping hazard. The house is on the corner of three roads and the traffic noise and the traffic fumes are horrendous; the traffic is constant throughout the whole day; there are tour busses, cars and lorries passing within less than a metre of the main door and front bedroom windows because the road is so narrow. The traffic noise and fumes continues even during the night when the lorries deliver to shops and the street bins get emptied and when the road is being swept meaning there is no respite. Although the house has a roof terrace, it was most uncomfortable to sit there with the noise of the traffic and the dreadful traffic fumes.
Response from the Quality Department

Dear Denise,

Thank you for taking the time to share your thoughts about your stay at our property in Seville. While we always welcome constructive feedback, we are disappointed to learn that your experience did not meet your expectations. However, we would like to address some of the points you mentioned.

Firstly, regarding the late check-in fee, we would like to emphasize that this information is clearly stated on the booking platform prior to confirming your reservation, as well as reiterated in your confirmation email. Our commitment to transparency ensures that all guests are well informed about any potential additional charges before completing their booking, facilitating a seamless experience.

Concerning the lighting of the stairs and the layout of the rooms, we appreciate your comments and will evaluate them to enhance safety and comfort for our future guests. Safety is a priority for us, and any suggestions that can contribute to this aspect are very valuable.

We acknowledge your concerns regarding noise levels and traffic in the area. It is important to note that our property is located in the heart of a vibrant city, where some level of noise from daily life is an inherent aspect of the urban experience. This includes necessary activities such as street cleaning and deliveries, which are essential for maintaining the functionality and cleanliness of the city. Additionally, our central location provides easy walking access to many of Seville´s main attractions, which is a significant advantage for our guests. Nonetheless, we will consider your feedback and review whether our soundproofing measures effectively address any external noise.

While we strive to create an inviting atmosphere for our visitors, we understand that personal preferences regarding comfort can vary. Many of our guests have found our property to be a charming and convenient base for exploring the beauty of Seville, and we are genuinely sorry to hear that your experience did not align with this sentiment.

Thank you once again for your feedback; it is invaluable in our ongoing efforts to improve our services and accommodations. We hope you might consider giving us another opportunity to provide you with a more satisfying experience in the future.

Quality Department.

Beth O Sullivan10
SEP 2024
Beautiful comfortable house plenty of space and in a great area easy to walk to and from the city centre. Host was very helpful and responsive,
Response from the Quality Department

Dear Beth,

Thank you for your kind feedback. We are pleased to hear that you found the house beautiful, comfortable, and spacious, as well as conveniently located for exploring the city center. It’s wonderful to know that you appreciated the helpfulness and responsiveness of the host. We look forward to the opportunity of hosting you again.

Perez Leda10
AUG 2024
Review without any comments.

Navidh Mouhamad Mansoor10
AUG 2024
La maison est conforme à la description, propre, confortable et situé au centre des attractions touristiques de Séville avec une bonne proximité des commerces, des taxis et transports en commun. L´hôte a été disponible pour répondre à toutes nos questions. Je recommande cet hébergement.
Response from the Quality Department

Dear Navidh,

Thank you for your kind comments. We are delighted to hear that the house met your expectations and that you found it clean, comfortable, and well-situated near the attractions, shops, and public transportation in Seville.

We are also pleased that our responsiveness to your questions added to your positive experience. Your recommendation is greatly appreciated. We look forward to the opportunity to welcome you back in the future.

PAUL TOLBERT10
AUG 2024
Great location and a beautiful little plaza with a cool little cafe “La Chala” just across the street and really close to the river. Only thing that anyone renting should be sure to know is that the front door lock is very unique and you cannot leave the key in the door as if you do, you cannot unlock from the other side! It will cost you $160 to get back in the apartment!! It’s clearly printed in the instructions but we learned the lesson the hard way!!
Response from the Quality Department

Dear Paul,

Thank you for your feedback. We are delighted to hear that you enjoyed the great location and the charming plaza nearby.

We apologize for the inconvenience you experienced with the door lock. Please be assured that the instructions regarding the front door lock and the importance of not leaving the key in the door are clearly outlined in the apartment’s usage instructions. Additionally, this information is conveyed during the check-in process to help prevent such situations.

We regret that you had to face this issue and appreciate your understanding. Thank you for bringing this to our attention, and we will continue to ensure that all guests are fully informed to avoid similar issues in the future.

We hope that despite this inconvenience, you were able to enjoy your stay and our wonderful city. We look forward to welcoming you back in the future.

Janice Lim Anderson8
JUL 2024
A very nice space for our family of 5 adults. Plenty of seating, kitchenware, etc. Loved that there was a dishwasher. Great location with many good restaurants and a Mercadona within 2 mins, walking paths near the river within 5 mins and city sights about 20 minutes from the house. Three of the four bedrooms had a/c. It would have been perfect if all of the bedrooms had one but we made do by keeping the bedroom door open and leaving the very efficient livingroom a/c on at night.
Response from the Quality Department

Dear Janice,

Thank you for your detailed and positive review. We are delighted to hear that the space was well-suited for your family and that you enjoyed the amenities, including the dishwasher and the convenient location.

We appreciate your understanding regarding the air conditioning setup. As noted, one of the bedrooms is separated from the other by a sliding door, which can be closed for privacy or left open as needed. The air conditioning unit serves both bedrooms. We regret any inconvenience this may have caused and hope that the additional air conditioning units throughout the house provided a comfortable environment.

Your feedback is invaluable to us and helps us enhance the service we provide. We are pleased to know that you enjoyed your stay overall. We look forward to the opportunity to welcome you back in the future.

Jose Alvarez8
JUL 2024
¡Excelente ubicación!
Response from the Quality Department

Dear José,

Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.

Natalia Villa10
JUN 2024
Es una casa preciosa, cómoda con mucho espacio. Suficientes almohadas y toallas todo muy limpio, muy muy recomendado .
Response from the Quality Department

Estimada Natalia,

Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento. Ha sido un placer servirle.

Javier Fernando Mendoza Jiménez10
JUN 2024
Fácil de llegar desde la estación de autobuses llegamos caminando. no adelantaron el checking lo cual nos fue bastante útil y la persona que nos entregó muy amable y nos dio todas las explicaciones que se requerían. El sitio está muy bien ubicado y pudimos llegar a todos los sitios de interés caminando en muy corto tiempo. es un sitio muy tranquilo a pesar de qué se encuentra dentro de una pequeña plaza no es para nada ruidoso. La casa es muy amplia con muchos espacios que hacen la estadía muy confortable. Pablo y Sandra estuvieron pendientes todo el tiempo de nosotros atentos a cualquier solicitud que respondieron rápidamente. Debido a que fue un viaje familiar nos acomodamos muy bien siete personas.
Response from the Quality Department

Estimado Javier:

Muchas gracias por su detallada reseña. Nos alegra saber que les resultó fácil llegar desde la estación de autobuses y que el check-in anticipado fue de gran utilidad para ustedes. Agradecemos también sus amables palabras hacia nuestro personal, quien se esmera en brindar una atención amable y detallada.

Nos complace saber que la ubicación del sitio les permitió acceder fácilmente a todos los lugares de interés y que, a pesar de estar en una pequeña plaza, el ambiente fue tranquilo y sin ruidos molestos.

Es reconfortante saber que Pablo y Sandra estuvieron atentos en todo momento y respondieron rápidamente a sus necesidades durante su estancia. Agradecemos su confianza y esperamos tener el placer de recibirles nuevamente en el futuro.

Thomas Mauer9
JUN 2024
Gentle Home Puerta Real Sevilla.....a perfect place to discover Seville!
Upon arrival we were very friendly welcomed by one of the hostes of Team Genteel Home. We got an extensive explanation about the accommodation and tips and tops from Seville itself. The location is perfectly located, clean and with everything within walking distance. A nice square in front of the door and in the street several restaurants where a good breakfast is served. A large supermarket is just around the corner. The property is playfully arranged with different floors. 2 bathrooms and 2 terraces (including a spacious roof terrace) for sitting. Enjoy!!!
Response from the Quality Department

Dear Thomas,

Thank you very much for your wonderful review. We are thrilled to hear that you had such a positive experience and that our team provided you with a warm welcome and valuable tips for exploring Seville.

We are delighted that you found the location to be ideal and appreciated the cleanliness and convenience of the property. It´s great to know that you enjoyed the nearby square, the variety of restaurants, and the large supermarket in close proximity. We are also pleased that the layout of the property, including the two bathrooms and multiple terraces, contributed to a comfortable and enjoyable stay.

Your satisfaction is our top priority, and it is rewarding to hear that our accommodations met your expectations. We hope to have the pleasure of welcoming you back in the future for another memorable stay. Thank you once again for your kind words.

Quality Department.

Anne Veyssiere10
JUN 2024
Superbe logement, très bien placé ! Le logement est grand et très joliment décoré. La terrasse de toit est très agréable. Nous avons passé un excellent séjour entre amis !!
Response from the Quality Department

Dear Anne,

Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.

Bianca Castillo8
MAY 2024
We wanted to love this home in Seville. There were some wonderful pros but unfortunately for us there were a few more cons to consider. Pros: - Great location, walkable to most sightseeing - Authentic Seville home experience - Spacious Cons: - On a main road and VERY loud during late night and early morning hours. Especially in the bedroom facing the street side you can hear people at the bars until about 3 am and cars and scooters whizzing by early around 5-6am, I was not able to get any good sleep. - Most A/C units did not work. We reached out for help to get them fixed which they mentioned they would send someone but never did so it was a very hot few days. - We did notice mold through the house and it was a bit dusty. I’m not sure if that has anything to do with the fact that myself, my husband and my baby all started to get cold symptoms (congestion, cough, sore throat) on day 2 in the unit. - There’s no lighting on the outdoor patio so we were unable to enjoy the space at night
Response from the Quality Department

Dear Bianca,

Thank you for sharing your feedback regarding your recent stay at our Seville home. We are delighted that you enjoyed the excellent location and the authentic Seville home experience that we aim to provide. Your positive comments about the spaciousness of the accommodation are also greatly appreciated.

However, we sincerely apologize for the inconveniences you encountered during your stay. While we understand that noise levels can vary due to seasonal factors or local events, we will review our soundproofing system to determine if enhancements are necessary to ensure our guests´ comfort.

Regarding the air conditioning units, we apologize for the inconvenience caused by their malfunction. We regret that our team did not respond promptly to address this issue. It is our commitment to attend to all guest needs promptly and effectively to ensure their complete comfort, and we regret that we did not meet this standard in your case. We apologize once again. We are pleased to inform you that the issues with the air conditioning units have been resolved, and they are now operating correctly.

Furthermore, we apologize for the presence of mold and dust during your stay. Please be assured that we take cleanliness and hygiene very seriously, and we will conduct a thorough investigation and take necessary steps to maintain a healthier environment for our guests.

Your feedback is invaluable to us as we continually strive to enhance our facilities and services. We appreciate your understanding and patience regarding these matters. Despite these challenges, we hope that you were still able to enjoy your time in Seville. We would be delighted to welcome you back in the future for a more pleasant and comfortable stay.

Emmanuel jona Shaad9
MAY 2024
Big house with nice áreas to hang out. The terrace is very nice.
A bit lout at night, but o.k with the close window
Response from the Quality Department

Dear Aurea,

Thank you for your feedback. We´re delighted to hear that you enjoyed the spacious house and its lovely areas for relaxation. We´re especially glad that you found the terrace very enjoyable.

Regarding the noise at night, we´re pleased to know that our soundproofing system effectively isolated any external noise, ensuring the restful stay of our guests. Your comfort and satisfaction are our top priorities, and we appreciate your understanding.

We hope you had an overall pleasant stay, and we look forward to welcoming you back in the future.

Quality Department.

Jannik Henn10
APR 2024
Review without any comments.

Ms.PEIHONG Qian8
APR 2024
整体还不错。缺点是没有电梯。
Response from the Quality Department

Dear Peihong,

thank you for sharing your feedback with us. We´re glad to hear that overall you found your stay satisfactory. We apologize for any inconvenience caused by the lack of an elevator in the building. We always strive to provide accurate descriptions of our properties on our website so that guests can make informed decisions before booking. We regret any misunderstanding in this regard. We appreciate your comments and hope to have the opportunity to welcome you back in the future.

Tom Treinen8
MAR 2024
Beautiful and comfortable home central location
Response from the Quality Department

Dear Tom,

Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.

Danae Polsin10
DEC 2023
Great apartment a short walk from the main attractions in Sevilla. Loved it!
Response from the Quality Department

Dear Danae,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department

Bethan Duran10
DEC 2023
Una casa muy agradable y con hermosa decoración. Está muy bien ubicada para caminar hacia el Centro Histórico. Tiene una bonita terraza y roof. La cocina está bien equipada. El equipo del host muy amable y pendiente de nuestra llegada.
Response from the Quality Department

Estimada Bethan,
Gracias por tomar el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos complace haber cumplido con sus expectativas.
Saludos cordiales,
Departamento de Calidad

Xufan Liu10
DEC 2023
特别特别好!没想到这个价钱能住到这么豪华的房子 下次还来!!
Response from the Quality Department

Dear Celia,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Kind regards,
Quality Department

Lionel Defrel10
NOV 2023
Bonjour, Encore merci à notre hote pour sa disponibilité et son aide lors de notre arrivée. Le quartier est sympathique attention à ceux qui ne connaissent pas le l´espagne, le dimanche matin il faut patienter un peu pour trouver des commerces ouverts. Attention aux parkings, les prix sont un peu chère et les places dans les rues rares et il faut aussi payer le stationnement. Sinon un très bon séjour dans l´appartement et dans le quartier aussi. je recommande ce logement très agréable.
Response from the Quality Department

Dear Lionel,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay.

With regard to shops, although it is true that in Spain few shops are open on Sundays as it is a day of rest, you will find supermarkets such as the Carrefour Express in Calle Sauceda, a 6 minute walk from the flat.

Regarding the parking situation, please understand that our central location in the heart of the city can make impossible have a parking place in the building because some of the street are pedestrian, and it also make that find parking could be a challenge. We appreciate your understanding of the difficulties you may have encountered in this regard, and our staff is always available to offer you the information that you are going to need for parking place to do your stay more comfortable.
We appreciate your valuable feedback, as it helps us improve our services. We hope you had an overall pleasant stay in Sevilla and consider giving us another opportunity to provide you with a more seamless and enjoyable experience in the future. Thank you for sharing your observations with us.
Kind regards,
Quality Department.

Javier Gonzalez Arroyo10
OCT 2023
Everything was ok we pass a great time in your place. It looks like the photos.
Response from the Quality Department

Dear Javier,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department

Carol Nicolson10
OCT 2023
Just returned from a family holiday to Seville, what a wonderful city to explore. The apartment is in the perfect location to just step out the door and start walking. There were great restaurants for tapas, bakeries and supermarkets close by for all our food needs. After walking all day and seeing the main sights, a comfortable bed at night was most welcome. The master bedroom and the larger twin room have plenty of space for your luggage, the two smaller bedrooms are cosy. We loved Seville, we loved the apartment, thank you for a great visit to your beautiful city.
Response from the Quality Department

Dear Carol,
Your positive experience in the city truly brings us joy. We´re thrilled that Seville left a lasting impression on you. It´s fantastic to know that you enjoyed your stay at Puerta Real Sevilla as well. We aim to create memorable experiences, and your feedback encourages us to continue delivering exceptional service. Thank you for choosing us and for your kind words.
Kind regards,
Quality Department

Cecilia Calatrava10
OCT 2023
Amazing place! It’s huge and gorgeous and we had all the amenities we needed. Check in was easy, location was really central, rooms were super comfy, and the house is honestly one of the most beautiful places I’ve seen. Very recommended!
Response from the Quality Department

Dear Cecilia,
Your satisfaction is our ultimate goal, and we´re grateful for your kind words. If your travels lead you back our way, we´d be thrilled to welcome you once again. Your feedback empowers us to continue delivering memorable experiences. Thank you for sharing your experience with us and for allowing us to be a part of your journey.
Kind regards,
Quality Department

Deborah Rampton10
SEP 2023
A beautiful home in a good location. Very responsive host and very helpful guest service department.
Response from the Quality Department

Dear Deborah,
We´re genuinely delighted that our staff left a positive impact on you. Creating a warm and friendly environment is something we deeply value. Knowing that our efforts resonated with you encourages us to continue delivering exceptional service. Thank you for sharing your experience, and we can´t wait to have the pleasure of welcoming you back.
Kind regards,

Quality Department

Frederick Stevens10
SEP 2023
Fabulous place for a family reunion
Lots of room and smartly furnished for a relaxing stay. Great rooftop!
Response from the Quality Department

Dear Frederick,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department

Marius Paduraru10
AUG 2023
This lovely apartment has 2 floors and it is very spacious, perfect for big families. It is located in the centre of the city, near many touristic objectives and a car park. We liked it very much especially because it was very clean, beautiful and personalized. It is perfect for a long or short stay in Sevilla and we would gladly recommend it.
Response from the Quality Department

Dear Marius,
Thank you for your kind words in your review. It´s truly gratifying to hear that our attention to cleanliness was noticed during your stay. Creating a welcoming and hygienic environment is something we take to heart, and we´re pleased to know that it contributed positively to your experience.
Your feedback encourages us to continue upholding these high standards. We appreciate your choice to stay with us and hope to have the privilege of hosting you again.
Kind regards,

Quality Department

Kimberly Vesco10
AUG 2023
The house was beautiful and very comfortable for 8 people. It had all the amenities and we felt at home. The hosts were very accommodating. They let us do an early check in. They gave us a lot of recommendations and we greatly appreciated it. We highly recommend this lovely house for a large group. The main attractions are easily reachable by foot.
Response from the Quality Department

Dear Kimberly,
Your generous feedback is deeply appreciated and important to us.

Our proximity to the city´s key attractions is of utmost importance to us, as we believe that convenience enhances the overall experience for our guests. Thank you for recognizing this aspect of your stay, and we look forward to the possibility of hosting you again.
Kind regards,

Quality Department

Katie Benge10
AUG 2023
Perfect for a large family to explore the city
Lovely space and perfect location for exploring. Carlos met us and was really helpful. Very clean and well stocked.
Response from the Quality Department

Dear Katie,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Darja Volossatova10
AUG 2023
Все очень понравилось, Советую !
Response from the Quality Department

Dear Darja,
We´re delighted to hear that you enjoyed your time with us. Your positive feedback is greatly appreciated and motivates us to continue providing exceptional experiences for our guests. We look forward to the possibility of hosting you again in the future.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Antonio Ruiz Pimentel10
JUL 2023
Excelente ! La casa Super recomendable! Sin duda vuelvo, es una casa sumamente acogedora y tal como sale en las fotos! Supero nuestras expectativas. Gracias por su hospitalidad!
Response from the Quality Department

Querido Antonio,
Gracias por la considerada retroalimentación sobre su reciente estancia. Es increíblemente gratificante escuchar palabras tan amables, que hacen que nuestros esfuerzos valgan la pena. Su satisfacción es nuestro mayor objetivo, y esperamos tener el privilegio de alojarle de nuevo en nuestro apartamento.
Saludos cordiales,

Jose L.H. Campos
Director de Calidad

Mário Daniel Soares Vilas10
JUL 2023
We had an amazing stay! The hosts were really kind and reachable. They let us check-in sooner than 3pm which was really great! The apartment is located in a great area, everything is reachable with a short walk, and is filled with everything you can need. We were a group of 7 and the apartment was the perfect size. Would definitely book again if visiting Seville!
Response from the Quality Department

Dear Mário,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Britten Clark10
JUL 2023
Wonderful home in seville with nice decor and access to city
Really nice decor and indoor and outdoor space. Location worked well.
The kitchen was limited in providing basic common ingredients like spices salt pepper oil vinegar flour sugar.
Response from the Quality Department

Dear Britten,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards.

Jose L.H. Campos
Quality Department Manager

Mirza Asad Hussain10
JUL 2023
A very well decorated and spacious flat, really liked our stay here
Response from the Quality Department

Dear Mirza,
Thank you for your positive feedback! We´re delighted you enjoyed the well-decorated and spacious flat during your stay.
Kind regards.
Jose L.H. Campos
Quality Department Manager

BehrooZ Khorashadi10
JUN 2023
We were a family of 8 with 3 young children of age 4, 6, and 8. The layout of house was not the best for us since the living area had 3 levels and also one room entrances had a step that was safety issue. The host may consider putting a white strap on the edge of step at one of the bedroom since at night it was not visible. There is an underground parking within a lock that costs 25 euro a day. It would help if the host provides some addresses and options regarding parking. Other than that, the house is a very nice comfortable place that is close to many sightseeing places and restaurant, etc. We had a great time.
Response from the Quality Department

Dear Ahmad,
Thank you for sharing your experience with us. We appreciate your feedback and will take your suggestions into consideration for future improvements. We´re glad you had a great time and hope to welcome you back in the future.
Kind regards
Jose L.H. Campos
Quality Department Manager

Philippe DEWOST9
MAY 2023
Review without any comments.

Anónimo8
MAY 2023
Review without any comments.

Didier DEHORS9
MAY 2023
Bel appartement complet très bien situé
Idéalement situé à 20 mn a pied de la Cathédrale, à 5mn du terminus de la liaison avec l´aéroport et d´un supermarché. Nous avons tout visité à pied Bien équipé en vaisselle Accueil agréable avec conseil pour de bonnes adresses
Dommage que quelques équipements n´étaient pas au top. Pas de piles dans certaines télécommandes de climatisation, La table du patio est trop petite. A notre arrivée, le chauffage fonctionnait alors qu´il faisait 37°.
Response from the Quality Department

Dear Didier,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.

Jose L.H. Campos
Quality Department Manager

Hayley Zinn10
JAN 2023
Thank you for a great stay
Response from the Quality Department

Dear Hayley,
We would like to express our sincerest gratitude for your trust and loyalty to Genteel Home for your holidays and for choosing our Puerta Real apartment this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Thank you for this very kind review and we look forward to serving you again in the future.

Jose L.H. Campos
Quality Department Manager

Catherine Sidobre10
DEC 2022
The apartment is very well located. It is spacious even for 8 people. All visits can be done on foot. Pablo is very responsive to all our questions.
Response from the Quality Department

Dear Catherine,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Sevilla. We look forward to welcoming you back again very soon.

Jose L.H. Campos
Quality Department Manager

Sarah Ewart10
DEC 2022
Beautiful place with stylish decor conveniently located near the Cathedral.
Response from the Quality Department

Dear Sarah,
Thank you for staying with us and for this wonderful review. We are very happy that you enjoyed your stay and we hope you will give us the oportunity to welcome you again very soon.

Jose L.H. Campos
Quality Department Manager

Stef Lesaffre8.7
DEC 2022
Très bel emplacement et logement superbe. Quelques petites réparations salle de bains du bas semble nécessaires, et un peu de chauffage en décembre est nécessaire ! Mais tt s’est bien passè quand nous avons demandé ! Magnifiques souvenirs…
Response from the Quality Department

Dear Stef,
Thank you for writing this detailed review of your stay at our house. We are delighted that you enjoyed your stay and also thank you for the remarks.
We hope to receive you again in the near future.

Jose L.H. Campos
Quality Department Manager

Matias Mondiglio9.7
OCT 2022
Excelente ubicación. Muy lindo estilo de la casa (En nuestro caso al tener varias Escalera se complica con personas mayores. ) Me encanto la cocina, la vista. Cálida decoración. Ambiente separados. Hermosos pisos de madera aunque un poco ruidoso en el tránsito nocturno.

Drew Walker9.3
OCT 2022
Great place to stay in Seville. Had to wait a bit to get into the apartment but other than that it was stellar.
Response from the Quality Department

Dear Drew, Thank you for this review and feedback. We look forward to serving you again in the future.

Jose L.H. Campos
Quality Department Manager

00310655903408 Douven10
OCT 2022
Aanrader voor een geweldige ervaring in Sevilla, top lokatie, alles zeer goed verzorgd en midden in de stad😍

Lucy Clarke9.7
OCT 2022
We walked for hours exploring the city and visited the cathedral, palace, art gallery, bull ring and ice cream shops!!

Ayelet10
SEP 2022
everything was wonderful
beautiful decor, wonderful location, great amenities
not so friendly for liitle kids

Enrique Nc10
SEP 2022
En general todo muy bien, se adaptó a entrar y salir la casa cuando nos venía bien, la casa está perfecta y limpia, muy bien equipada, y de situación perfecta.
Response from the Quality Department

Estimado Enrique, muchas gracias por su reseña tan valiosa. Es muy importante para nosotros conocer la opinión de nuestros huéspedes. Nos alegra saber que disfrutó tanto de su experiencia en nuestro apartamento. Nuestro equipo trabaja mucho para dar la mejor atención, por lo que, es un orgullo saber que lo estamos consiguiendo.
Esperamos poder servirle de nuevo en el futuro.

Aija T.
Departamento de Calidad

Niamh Walker10
SEP 2022
Pablo’s apartment is lovely. Perfect for a big group. Plenty of space. Very central location. Would recommend for a large family. I would stay here again if I was coming back to Seville.
Response from the Quality Department

Dear Niamh, we would like to thank you for the praising review you shared following your stay in our property and we are delighted to read that we were able to match your expectations.
We look forward to serving you again soon.

Aija T.
Quality Department

PEDRO RAMON CASTELLS GUIU9.2
SEP 2022
PERFECTO PARA ESTANCIA VARIOS DIAS
ESPACIOSO PERFECTO
TODO OK
Response from the Quality Department

Estimado Pedro:
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos para su visita a Sevilla. Esperamos poder darle la bienvenida de nuevo muy pronto.

Jose L.H. Campos
Director de Calidad

Adrien Caillaud10
AUG 2022
C’était super et la communication avec Pablo était parfaite rien à dire je reviendrais
Response from the Quality Department

Dear Adrien, thank you very much for taking the time to share your feedback. We hope to see you on future trips to Seville.

Aija T.
Quality Department

simón10
JUL 2022
Review without any comments.

Brittany10
JUN 2022
Beautifully decorated apartment in a very convenient location! The amenities were very nice and the host was very communicative. This apartment was the perfect spot to explore Sevilla. Would definitely recommend!
Response from the Quality Department

Dear Brittany, thank you very much for choosing our property for your stay in Seville and for taking time to share your personal experience.
We appreciate your kind recommendation to other guests and we hope that we will have the opportunity to welcome you back in the future.

Aija T.
Quality Department

Johnnie Löfquist10
JUN 2022
A magnificent house with a super nice roof terrace! A clean house with everything you need. Super nice and easy communication with the host. I highly recommend a stay here if you ever visit Seville!
Response from the Quality Department

Dear Johnnie, thank you for your wonderful feedback.
Comments like yours make our day because they make all our efforts worthwhile. We are glad to know that the stay with us made such a positive vacation memories for you and hope that we will have the opportunity to welcome you back in the future.

Aija T.
Quality Department

Laura10
MAY 2022
Great host and communication was fantastic!
Response from the Quality Department

Thank you Laura for your positive feedback.
Hope to have the opportunity to assist you soon again.

Aija T.
Quality Department

Alex And Ruth9.7
OCT 2021
A beautiful house that doesn’t feel at all like an Airbnb as it’s full of lovely furniture, and extremely well equipped. The two roof terraces, one for dining and one for sitting (with shade, if you want it) provide families/friends with ample space. Inside there are two sitting areas, great if you have kids and they want to relax and watch a movie in a separate sitting room. The house is very big and so perfectly situated, as well as being surprisingly quiet given it’s central location. The team were on hand and helpful when we needed anything. We loved it and will go back there for sure.
Response from the Quality Department

Thank you very much for choosing our property for your stay in Seville.
We are delighted to read that we were able to match your holiday expectations and we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Aija Teilane
Quality Department

Luisa8.8
OCT 2021
Spacious house in great location
Very easy communication with host, awesome location and super spacious living rooms which were great for our family reunion. The house had everything we needed.
We were a group of 8 (4 couples). Upstairs bedroom was a bit small for two people. One of the bedrooms downstairs didn´t have air conditioning, so we had to open the door that communicated that room with the ensuite room which wasn´t ideal..! A fan might have helped.

Paola Teran soliz10
AUG 2021
Las camas súper cómodas
Me encantó todo aunque la ducha esta un poco estropeada el agua se salia fuera de la bañera
Response from the Quality Department

Agradecemos sus comentarios después de su reciente visita. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro. Un abrazo Ana García, Dpto. de calidad

José Ramón10
JAN 2021
Fantástica vivienda en todos los sentidos. Situación, espacios, detalles, limpieza... Cada vez que vuelva a Sevilla, unas 6/7 veces al año, siempre que esté disponible, será mi primera opción.

Aileen9.3
SEP 2020
Uniquely decorated apartment with lots of space and good location. We were a party of 7 people and had plenty space for dining and sitting indoor and out.

Francisca9.5
AUG 2020
Emplacement parfait. A 5 minutes à pied de calle Sierpes, à 150m du musée des Beaux Arts. Toutes les visites se font à pied. Pour faire des courses, un hypermarché mercadona à 150m. Sur la place, ne passez pas à côté d un des meilleurs restau à tapas de Seville. L appartement est magnifique, tout y est. Terrasses pour se reposer ou manger. A l arrivée, nous avons été accueillie et quand nous avons eu des petits problèmes, réactivité immédiate. Il s agit d une agence professionnelle mais on a le sentiment d être accueillie de manière très personnalisée.

Sajani10
JAN 2020
Beautiful home in a great location. Would definitely go back!

Gregory10
JAN 2020
This home was perfect. There was plenty of room for 8 of us and it was just as nice in reality as the pictures showed. The location is perfect for exploring Sevilla. Despite being in a lively area no noise from the surrounding streets could be heard inside.

Augustin10
JAN 2020
Très professionnel et très sympa avec un service culturel en plus. Communication très réactive. Appartement absolument superbe : fonctionnel et plein de charme. Bien placé avec un bon restau de tapas juste en face! Nous le recommandons vivement.