This elegant duplex, located on the central street of Jesús del Gran Poder in Seville, combines comfort and style in an exclusive setting. With two bedrooms—one with a double bed and the other with two single beds—and two bathrooms, one of them en suite, the apartment offers the perfect space to relax. Additionally, it features an extra guest toilet for added convenience.
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Gran Poder I Duplex
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Staff were exceptional but location is terrible. It is a ground floor apartment next to a club. The club opens at 11pm and closes at 7am which means that the noise from club goers is painfully loud - people standing right outside the ground floor bedroom from midnight until 7am drinking and partying. There are no windows that can be opened on the bottom floor into the livingroom so it means you have to open the front door for fresh air with the street traffic looking straight in. With the door closed the it smells damp and stale. The floors feel unfinished and dirty - unsealed concrete that is cracking. Unfortunately the apartment hadn’t been cleaned properly with remains of food on the living room floor and soiled toilets in two of the three bathrooms.
Response from the Quality Department
Dear Brza,
Thank you for sharing your experience with us. We are pleased to hear that you appreciated the service provided by our staff. We strive every day to offer attentive, professional, and friendly service, and receiving feedback like yours is a great reward for our entire team. Your kind words motivate us to continue working with dedication to ensure that all our guests feel welcome and well cared for throughout their stay.
On the other hand, we regret that the location of the apartment did not fully meet your expectations. While it is a central area with a wide cultural and leisure offering, we understand that during certain times of the year or on weekends, the atmosphere may be livelier due to local festivities or celebrations. Nevertheless, we have taken note of your comments and will work on improving the soundproofing of the property to ensure the comfort and rest of our guests.
Regarding cleanliness, we are truly sorry that it did not meet your expectations or the standards of quality we aim to uphold. Please rest assured that we will thoroughly review this situation and take the necessary steps to ensure it does not happen again.
We sincerely appreciate your understanding and the time you took to share your feedback. We would be delighted to welcome you again in the future and provide you with a truly satisfying experience.
Quality Department