Genteel Catedral Terrace II is on the second floor of an elegant and beautiful building composed of three apartments, one in each different floor, and it is located at Alemanes street in Seville. The roof of the building, which is located on the fourth floor and which is accessed by leaving the apartment (access by elevator only to the third floor) is divided into private terraces, and one of them belongs to this apartment, with spectacular views of the Cathedral.
View on the map
The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Catering service whose menu can be consulted here
• This establishment offers its own luggage storage and custody service from Monday to Friday (except holidays) for premium customers, with collection by our staff at the apartment. The rates are 5€ per item. On Saturdays, Sundays, or holidays, you can use the service of other companies at designated locations, at approximately 5€ per suitcase.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Genteel Catedral Terrace II Apartment
from to
Négatif: Uniquement les odeurs issues des canalisations parfois et portes ne se fermant pas.
Cold welcome and so many weird rules regarding check-in and out.
Response from the Quality Department
Dear Tsun, thanks for your comment. We are sorry that the welcome we offered you was not expected. We always receive our guests with a smile and explain them everything necessary about the apartment and the area. We will continue working to improve in this aspect and we hope you enjoyed your stay in Seville. Regards.
Fatima Roca - Chief of Customer Service
Cold floors & echoey.
The apartment is out dated and needs to be remodeled. Bathroom and kitchen are below standard
Response from the Quality Department
Dear Joe, thanks for your comment. We are sorry that the bathroom and kitchen were not to your liking. We appreciate your suggestion as they help us to continue working and improving. We are glad that at least the location and views of the cathedral have been to your liking. Regards. Fatima Roca - Chief of Customer Service
Bed in voorste slaapkamer was erg onhandig opgebouwd, de linker voorpoot stak erg ver naar voren uit waardoor ik me pijnlijk gestoten heb aan mijn voet. Was de poot naar achteren toe gemonteerd, dan was dit niet gebeurd.
Lage wegen nächtlichem Dauerlärm nicht optimal. Bis ca. 1 h Touristenlärm (ok), ab ca. 2 h Kanalreinigung und Straßenreinigung (jede Nacht!)
Response from the Quality Department
Dear Ulrich, thanks for your comment. We are sorry that your stay was not satisfactory and we are surprised that you value us with a 5 in concept of location being the apartment in front of the Cathedral. We understand that due to this privileged location you can feel more noise coming from the street, taking into account that you have stayed during the high season. We hope that on another occasion we can offer you a quieter stay. Regards.
Fatima Roca - Chief of Customer Service
I didn´t like the noise of the bells from the cathedral,the apartment is right next to it,easily solved with some silicone ear plugs.The view made up for the noise.The pictures are the view from the roof terrace of the Seville cathedral.
特别小
房子照片具有欺骗性，图片与实物不符
Response from the Quality Department
Thank you very much for your comment. We are sorry to hear that you and your family did not enjoy in our apartment. In your Booking.com confirmation you can see that the apartment has only 2 bedrooms, so if you are a family of 6 people it would have been better to book another bigger apartment. It should be added that the price was not increased for the two additional people, so we hosted your children for free. As for the photos, in Booking.com we have 3 different apartments advertised, each with their photos that correspond faithfully to reality, perhaps you confused the photos of your apartment with the others ones. Anyway, we would have liked to be advised of your disagreement during your stay, so we could have acted on time and offer you an alternative. We really hope you enjojed your time in the city despite this.
Todo perfecto
The only thing that comes to mind is that the apartament was not directly linked to the terrace, however, still private and easy to get to
l emplacement exceptionnel avec une grande terrasse vue sur la cathedrale et sur la ville le soir ambiance extra
le parking est un peu loin si on vient en voiture ce qui était notre cas
Response from the Quality Department
Cher Charles, merci pour votre commentaire. Nous sommes heureux de savoir qu’ils ont généralement apprécié leur appartement et leur séjour. Cependant, il est confus au sujet des terrasses. Ils sont situés sur le toit de l´immeuble, mais ils sont privés, chaque appartement ayant le sien et n´étant pas partagé avec le reste des appartements. Nous prenons note du reste de vos suggestions qui nous aideront sans aucun doute à nous améliorer. Salutations
Spacious, comfortable and clean
The second double bed is of smaller size, ok for two kids or one adult, but limiting for two users where adult or grown teenager are included. Key hand-over after 21:00 has an extra fee and the lady left me waiting on the street (while no answering our call) for fifteen minutes despite I have given her a call 20 mins in advance as requested. My query about the mentioned airpt. transfer in the pre-stay @ communication was never answered.
War mit ein paar Freunden in Sevilla. Die Lage des Apartments hat mir einfach sehr gefallen. Alles war bequem zu Fuß erreichbar. Der Gastgeber war auch sehr freundlich.
The room was just like the pictures! Beautiful & in a perfect location. It also had a terrace on the top floor.
C´est exactement comme sur les photos !! Merveilleux! La vue de la terrasse qui est sur le toit est sublime! Directement sur la cathédrale. Cet appartement est idéalement placé, il est près de tout.
Response from the Quality Department
Chère Emmanuelle, nous n´avons vraiment pas compris vos plaintes ni vos commentaires, car ils sont complètement faux. L´appartement que vous avez réservé dispose d´une terrasse, elle est privée et unique pour votre appartement situé sur le toit de l´immeuble. Il est vrai que pour y accéder, vous devez quitter votre appartement et monter deux étages (ou l´ascenseur plus un étage), mais vos demandes sont complètement fausses. Booking.com permet uniquement d´indiquer si l´appartement dispose d´une terrasse ou non, mais pas s´il est situé à l´intérieur ou à l´extérieur de l´appartement. Malgré tout, nous vous envoyons un e-mail contenant des informations utiles et un lien vers notre site Web. Vous y trouverez des informations plus détaillées sur votre appartement. Il est expliqué comment la terrasse se trouve et comment y accéder, mais peut-être ne l´avez-vous pas lue. De plus, nous avons offert la possibilité à titre exceptionnel qu´il soit parti et nous avons rendu l´argent, mais vous n´avez pas accepté. Le lendemain de son arrivée, nous l´avons appelé au téléphone pour essayer de trouver une autre solution, mais il nous a dit qu´il ne voulait pas nous parler et il nous a raccrochés. Nous lui avons écrit en lui offrant la possibilité de les reloger dans un autre appartement avec nos 4 chambres et notre terrasse privée, mais il a choisi de rester dans l´appartement d´origine. Nous lui avons apporté toute notre aide et notre assistance dans toutes ses plaintes, dont certaines sans fondement. Nous sommes heureux de savoir qu’au moins l’emplacement vous convenait et nous remercions votre mari et vos enfants de leur gentillesse envers nous. Salutations
We stayed 7 nights so one clean of the apartment would have been appreciated.
El aseo lo podrían reformar, plato ducha mejor que bañera.
Not a problem, but people should know that the roof top terrace is divided in two areas where two different appartments have their own terrace, but they are still next to each other. The room facing the street has a little bit of noise, not a problem for us though.
Incheckningen och bemötandet.Bra info. av tjejen som mötte upp.Snyggt och rent.Terrasen var fantastisk.Bra utrustat. Snabba svar på frågor om parkering , incheckning och betalning.Betyder så mycket!
Location was amazing! Right in the centre, walking distance to all the sights. Michelin plate (not star) restaurant downstairs and lots of cafes and shops around.
Apartment is starting to look old and shabby. Beds were basic and not comfortable. Kitchen facilities were basic - most apartments now offer modern coffee machines but Genteel provides an old-style coffee filter machine with no filter paper!
La terrasse ne fait pas partie de l´appartement. L´appartement est au 2eme alors que la terrasse est au 4eme !
Response from the Quality Department
Cher Stéphane, merci beaucoup pour votre commentaire. Effectivement, la terrasse n´est pas à l´intérieur de l´appartement, mais cela est déjà expliqué et précisé dans les caractéristiques de l´appartement. Par contre, nous ne comprenons pas ce que vous voulez dire lorsque vous dites que la terrasse n’est pas privée. C´est faux, les trois appartements de Genteel Home Catedral ont une terrasse privée, en aucun cas la terrasse de chaque appartement n´est partagée avec les autres locataires. Salutations
Response from the Quality Department
Dear Clara, first of all we would like to thank you for taking the time to review your stay with us. We always try to have everything prepared for the arrival of our guests. Your comments about things of our service that should be improved are appreciated, but we would also like to remind you that we do have customer service department which can be contacted if you need any help. We wish you would have contacted our team during your stay as we were able to provide you things were missing. Hope your stay in our apartment was otherwise enjoyable and hope to welcome you again in near future.
Response from the Quality Department
Merci beaucoup pour votre commentaire, Mme. Je suis heureusse que vous aviez bien aimé l´appartement et nous serons ravies de vous loger dans une autre occassion. Nous avons révisé et augmenté le menage de cuisine. Merci beaucoup pour nous aider à améliorer. À très bientôt!
l´accueil a été génial avec plein de bons conseils
rien a dire au niveau de la propreté
les éponges, le liquide vaisselle et le papier wc fournis c´est plutôt rare
la propreté rien a redire
un super resto au pied de l´appart et le starbuck au coin de la rue;
Lo mejor es la ubicación del piso, la calle muy tranquila tanto por el día como por la noche.