This apartment is located in an exceptional place in Seville, right in front of the Cathedral of Seville. We will also find from a short walking distance other main sights like the Alcazar Palace or the monument called Archivo de Indias. It is a beautiful area with a great atmosphere and with all the amenities: a wide variety of restaurants, some little traditional ‘tapas’ bars and artisan shops, the main commercial streets and shopping area in the center, as well as a good connection with public transports.
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The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Catering service whose menu can be consulted here
• This establishment offers its own luggage storage and custody service from Monday to Friday (except holidays) for premium customers, with collection by our staff at the apartment. The rates are 5€ per item. On Saturdays, Sundays, or holidays, you can use the service of other companies at designated locations, at approximately 5€ per suitcase.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
We were told to leave the keys in the apartment and close the door when we left. Had we done this, we would have been locked in the building, as the street door had to be unlocked with the keys. This was a problem for the couple who stayed in the upstairs apartment, so luckily we were pre-warned, but could have been a serious problem causing us to miss our plane. This needs to pointed out to clients.
snel contact via de app.
Nice surprise that we had access to a roof top deck. Perfect to share a bottle of wine and relax after a full day of site seeing
A little noisy will church bells ringing and buzz of the street. But would not keep me from staying again.
Response from the Quality Department
Dear Graham, thanks for your comment. We are sorry that your stay has not been completely satisfactory. We take note of your suggestion regarding bathroom and we will consider it to keep improving. We are happy to know that you have liked the location and hope you enjoyed your stay. Regards
Fatima Roca - Chief of Customer Service
Room was very small with a tiny window. Same for the bathroom
Response from the Quality Department
Thank you very much for your review Giulio. We are quite surprise about your comment, due to the pictures of our apartment show what it really is, and you can also see the size of it. We also see that you value negatively the cleanning, which is something we actually really proud of, we have a 9.1 as you can see, so it´s a pity you didn´t contact during your stay if you found something which wasn´t clean. Anyway, we hope you have enjoyed your time in our beautiful city.
Hele centrale plek tegenover de Kathedraal met de verschillende wijken op loopafstand. Geniet can de vroege ochtend zon met de deuren open en voel de stad ontwaken en het avondleven eindigen. Kom je met de auto? Geen probleem. Ga naar de aangegeven garage en betaal aan het loket. Reservering te regelen via Genteel voor lager tarief. Hoe? Simpel van te voren even een app sturen en ze weten je naam aan het loket in de garage. Je koopt een kaartje waar je tussendoor ook mee in en uit de garage kan. Prima te lopen met koffers. Houd rekening met ongeveer 7 minuten.
La ubicación no es posible ser mejorada, justo frente a la Catedral de Sevilla. El aparcamiento más próximo es el de la Plaza Nueva, pero complicado para vehículos grandes. Al ser zona monumental, complicado acceder en coche al lugar.
Todo excelente.
Schöne Wohnung in zentraler Lage mit sehr schöner Dachterrasse (Gemeinschaftsnutzung) und zweckmäßiger Ausstattung. Sehr sauber.
Zur Straße gelegene Zimmer ständiger Verkehrslärm, hintere Zimmer Dauergeräusche von Klimaanlagen.
2-persoonsbewijs te klein voor 2 personen, beter zou zijn 2 losse bedden.
화장실이 하나라 불편함
It would have been great to have the umbrella working on the terrace, but luckily there was shade on our part of the terrace for a few of the seats, so we were still able to enjoy it!
Las fotos no se corresponden con la realidad. Se lo dije, el encargado del piso se disculpó y me dijo que si quería me devolvía el dinero pero yo no podía estar perdiendo el tiempo en buscar más alojamientos y me quedé. No me gusto nada el piso.
Response from the Quality Department
Estimado Carlos, sentimos que el apartamento no le haya gustado. Estamos sorprendidos acerca de su comentario cuando dice que no se corresponde con la realidad, ya que ninguno de nuestros huéspedes se quejan de que las fotos no hagan referencia a la realidad. Somos conscientes de que podríamos mejorar en muchos aspectos y trabajamos mucho cada día para ofrecer una mejor estancia a nuestros clientes. Nos alegra saber que al menos la limpieza y la ubicación fuera de su agrado. Saludos
Beds were uncomfortable.
location was excellent.
When we reached the apartment it was locked. I called the management and they did not show up till after 90 minutes. I had to call booking.com and complain. I had emailed them months before i reached that i would be arriving by 3 pm. The manager was rude and argued with me instead of helping. Our group,four (all over 60 had to wait outside on the stairs before the cleaning lady came with cleaning supplies and let us in. She also appeared very stern and rude. I still gave them a ok rating as the property was comfortable with excellent location. I will not recommend anyone as I dont want them to undergo the poor/rude reception.
Response from the Quality Department
Dear Mushtaq, thanks for your comment. We apologize for the problem and the treatment offered upon your arrival. As indicated, it is necessary to notify us at least 30 minutes of your arrival to confirm your arrival time, because although you confirmed your arrival some months before, there may be changes. We tried to contact you on numerous occasions to confirm the time, but it was impossible to contact you in the number you provided in your reservation. We hope that despite this you have enjoyed your stay in Seville. Regards
Het kleine keukentje
Gave them a call, dropped bags off early and collected keys, then went off for an explore. Apartment ideal for our three night stay. It’s bang in the middle of everything and only a few minutes walk to airport bus stop. Taxi rank outside if needed. Spoilt with the views of cathedral straight outside the windows. Great air con, WiFi and facilities. Lift or stairs to the rooftop terrace which is stunning.
A parasol on the roof that worked would’ve been great, 34 degree heat requires a bit of shade to protect the white skin and cava temperature.
Cathedral bells going off. But you can´t really complain due to the good location.
Response from the Quality Department
Dear Simon, thank you for your comment. We are glad to know that you liked the central location in front of the cathedral. As you said, precisely because of its privileged location, it is normal to hear the sound of the bells of the giralda. We hope you have enjoyed your stay despite this. Regards
Necesita una pequeña renovación interior.
Response from the Quality Department
Estimado Jose Manuel, gracias por su comentario. Nos alegra saber que les ha gustado la céntrica ubicación del apartamento y nuestro recibimiento. Tomamos nota de sus sugerencias para mejorar. Esperamos que hayan disfrutado de su estancia. Saludos
Stinky smell in the stairs and moldy shower tub. Also bed was not comfortable.
Response from the Quality Department
Thank you very much for taken your time to leave us your review Nithya, it always helps us to imprive and become better hosts. We are sorry if during your stay you have detected bad smell on the common areas of the buildings, it was possibly because of the rain. We are going to check what you have menthioned about the moldand solve it right the way. And we are sorry if you didn´t like our beds, that´s something which depends on the taste of the guest, but we have never had a complaint before about it. We hope you have had a great time in Seville. Regards
Literie chambre rue beaucoup trop ferme Beaucoup de bruit venant de la rue (double vitrage pas efficace)
L´emplacement de l´appartement
Cet appartement necessite un peu de maintenance Fenetres ne s´ouvrant pas, tiroirs de cuisine endommagés. Du fait de son emplacement centré il est malheureusement bruyant le soir !
Response from the Quality Department
Cher François, merci beaucoup pour ton commentaire. Nous sommes heureux de savoir que vous avez aimé l´appartement, en particulier pour son emplacement central à côté de la cathédrale. Nous allons passer en revue toutes les choses qu´il dit pour les résoudre. Ce fut un plaisir d´être resté avec eux. Salutations
A bit far from parking.
Imposible algo negativo
Nothing bad really except maybe early morning Cathedral bells!
Jaime, the host, was very helpful. There were extra towels and bed covers. The elevator in the building was a great help with the luggage.
The bathroom needs a little bit of love and care.
The apartment was not cleaned during the stay and toilet rolls not provided.
Response from the Quality Department
Dear Wendy, thank you for your comment. We are very surprised by the score you have left us, because as you comment the location is wonderful to be in front of the cathedral and we even gave you a solution installing a bike rack exclusively for you, giving a solution to your need.
We manage tourist apartments, so we do not have hotel services such as daily cleaning or change of sheets and towels daily. We think it is something obvious and common to tourist apartments. We do not even charge a final cleaning fee like in other apartments, but the apartment was perfectly clean upon arrival and we provided cleaning products. Unlike hotels, we try that our guests have much more freedom and privacy in our apartments, as if they were in their own homes. On the other hand, we leave in the arrival of our customers basic products to facilitate the first days of their stay, such as coffee, sugar, oil, vinegar, dishwasher tablets and toilet paper, and we indicate where the nearest supermarket is so that they can acquire everything they need.
It is a pity that these details have influenced your perception of your stay. Regards
Teils riecht es nicht so gut
Over our four days in Seville, we kept seeing signs, outside apartments, showing symbols of keys. When we asked about them at the tourist information, we were informed they were ratings for accommodation. Ours had 1 key!
This apartment could be terrific, with some time and money spent on it, and elevated to a totally different level. We usually use Airbnb, and have had huge success all over the world, this is our first time using Genteel Homes, and I have to say, when researching them, there was very little information on them.
So Genteel Homes, you have a diamond in the rough, do it some justice and make it sparkle.
Response from the Quality Department
Estimada Isabel, gracias por su comentario. Nos parece realmente sorprendente tanto su comentario como su valoración. El apartamento que ha reservado ciertamente tiene una ubicación inigualable, justo en frente de la catedral, por lo que no podría ser más idónea para visitar la ciudad. Sin embargo, y a pesar de mencionarlo como lo mejor de su estancia, nos valora con un 7,5 en este aspecto.... En cuanto a "la bulla" como lo negativo, ciertamente seguro que hay zonas más tranquilas en Sevilla, pero difícilmente se puede tener tranquilidad total lejos del bullicio y el ruido y estar en pleno centro histórico junto a la catedral. No le aconsejamos venir en Semana Santa entonces :) Saludos.
Finding the parking space at the rear of the property was a massive downside to start of our holiday. The rep was ill so we had no confirmation of how to get to it. We spoke to a very friendly lady but the language barrier meant we couldn’t communicate clearly enough to get a post code for our Sat Nav which led to the actual parking space. After 2 hours of driving around Seville we finally found it but only because some of the group went by foot. The parking space is difficult to manoeuvre in and out off and we damaged our hire car on the garage door when we opened the boot as it is extremely low.
The experience overall was excellent.
The location is perfect... walking distance to all city centre areas. It has a lovely local vibe and spacious apartment (apart from the kitchen, but we hardly used it with ample restaurants in the area and surrounding areas). The owner contacted me prior to check in and allowed us to check in early and check out late, as the next guest were not arriving till the evening. Therefore made our stay comforting as we had an early morning arrival and late evening flight back. The host gave many recommendations for tapas, bars and places to visit. I would definitely recommend this apartment for a short stay in Seville, it’s perfect.
Kitchen was small. Bathroom shower could be Better.
Impossibilité de se garer dans la rue; pas moyen de déposer une personne ayant des difficultés à se déplacer. Bien que motorisés , nous avons été obligés de nous garer loin et de prendre un taxi pour faire 400m.
Response from the Quality Department
Cher Amal, merci beaucoup pour ton aimable commentaire. Nous sommes heureux de savoir que vous avez aimé l´emplacement unique en face de la cathédrale et la gentillesse de notre personnel. En effet, au cœur de Séville, à quelques mètres de la cathédrale, il n’est pas possible de se garer dans la rue, étant donné qu’il se trouve pratiquement dans tout le centre de Séville, car de nombreuses rues sont également piétonnes. Cela est logiquement hors de notre contrôle.
Apartment was in the perfect location right opposite Seville Cathedral. Great atmosphere around the area, everything is within walking distance. Apartment was clean, comfortable and I would stay here again.
Both bathroom and kitchen could do with an update.
Wir hatten das Appartement in der ersten Etage. Unterhalb ist ein Restaurant/Bar daher ist es abends doch sehr laut.
Limpieza y algunos detalles del apartamento que se veían ya con mucho uso. Al ser un edificio antiguo, olían mucho las tuberías.
His service was 100 % Plus - he did everything he could to help and prompt and friendly with all calls for help.
It was unfortunate this happened as it dampened our enthusiasm for Seville and it was so hot but we realise it was not reported prior to the company u til we arrived and discovered it.
Response from the Quality Department
Dear Sonya, thank you very much for taking the time of sharing your wonderful review. We always try to give the best service possible to our customers and help them with anything they need although there might be things that are our from out control, like sadly was in your case. However, we´re really glad that you still enjoyed your stay. The a/c machines have already been renewed and they work fine now. We hope to see you again very soon!
Beds were not very comfortable.
Response from the Quality Department
We appreciate that you´ve taken the time to write this review. All opinions are respected and we thank you for sharing yours. We just wanted to point your bed review out: as you correctly stated in your suggestions, they´re effectively new. We´re sorry you didn´t find them comfortable as we perfectly understand that mattresses are something personal and each person has their own taste. In any case, thank you again for your words.
Beautiful view of the cathedral from the balcony.
Staff is friendly and helpful.
Muy agradable la persona que nos atendió y nos supo explicar muchos sitios en los que acertó.
Repetiríamos seguro.