It is a historic house completely renovated, which one reflects the style of Seville at the end of the 19th century. It has elements of the year 1885 in its doors, irons and tiles, of great cultural and historical value. Everything has been rehabilitated and designed new, but always keeping the style and the classic setup of this type of House.
View on the map
The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Catering service whose menu can be consulted here
• This establishment offers its own luggage storage and custody service from Monday to Friday (except holidays) for premium customers, with collection by our staff at the apartment. The rates are 5€ per item. On Saturdays, Sundays, or holidays, you can use the service of other companies at designated locations, at approximately 5€ per suitcase.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Galera Terrace House
from to
This is a very nicely appointed and comfortable apartment. There are four levels, so just make sure you are OK with stairs. The terrace was just perfect. Bed are comfortable. Overall a wonderful place to stay.
This is a beautiful four-level apartment, in an excellent central (yet quiet!) location. Just inside the door on the first level, there is a bedroom with two twins pushed together. This room has an en suite bathroom (the largest and nicest in the house), but since it´s on the first level, the light isn´t as nice as the bedrooms upstairs. On the second level, you have two additional bedrooms - one with a queen-sized mattress, and another with two twins. The bathroom shared by these rooms is smaller, without much counter space. On the third level, there is a spacious living room and kitchen, and then the laundry room (with another half bath) is up on the roof, along with the excellent patio. The only drawbacks were not a big problem for us, but could be for others so I´ll mention them here: we were told that the elevator was not safe to use, so it was a bit of a hassle moving suitcases up and down the stairs. Additionally, there´s a patch of mold high up on the wall of one of the upstairs bedrooms - was not a problem for us on our short stay, but could be a problem for anyone with asthma or similar. It´s a beautiful apartment with old-world charm - definitely recommended.
Response from the Quality Department
Dear Kristin,
Thank you for your thoughtful review. We are delighted to hear that you enjoyed the apartment’s charm, spacious layout, and excellent central yet peaceful location. It is wonderful to know that the different levels and the rooftop patio contributed to a pleasant stay.
Regarding the elevator, as noted on our website before booking, it is not available for use, and we appreciate your understanding. We also take note of your comment about the condition of the wall and will review it to ensure the best experience for our guests.
Thank you for choosing us. Your recommendation means a lot to us, and we would be delighted to welcome you again in the future.
Quality Department
Response from the Quality Department
Dear Eva,
Thank you for sharing your thoughtful feedback. We are delighted to hear that the accommodation met your expectations and that you appreciated the unique charm of the house, which offers an authentic, local atmosphere. We take great pride in providing a space that reflects the true essence of the area, while ensuring comfort for all our guests. It’s wonderful to know that the location worked perfectly for you, providing easy access to key attractions, restaurants, and the river, all while being situated in a peaceful and quiet street. We’re also glad to hear that Alex’s assistance with booking local experiences helped make your stay even more enjoyable.
Regarding the heating issue, we apologize for any inconvenience caused but are pleased that it was resolved swiftly through our support.
Thank you once again for your recommendation. We would be thrilled to welcome you back on your next visit to Seville.
Response from the Quality Department
Estimada Almudena:
Gracias por compartir su experiencia. Nos alegra saber que la ubicación y las condiciones del apartamento fueron de su agrado.
Sin embargo, lamentamos cualquier inconveniente que haya podido experimentar. No obstante, nos gustaría destacar que, en nuestro compromiso con la transparencia en la información transmitida, la descripción del alojamiento especifica detalladamente que se trata de una casa de cuatro plantas con escaleras. Entendemos que cada huésped tiene necesidades específicas, por lo que siempre recomendamos revisar detenidamente toda la información antes de reservar para asegurarse de que el alojamiento elegido se ajusta a sus requerimientos.
En cuanto al ascensor, tal como se indica en la descripción, no forma parte de los servicios incluidos en la reserva. Siempre nos esforzamos por proporcionar información clara y detallada para evitar malentendidos y garantizar que nuestros huéspedes puedan tomar una decisión informada.
Agradecemos su comprensión y quedamos a su disposición para ayudarle en el futuro a elegir un alojamiento que se adapte mejor a sus necesidades, permitiéndole disfrutar plenamente de su estancia.
Response from the Quality Department
Estimada Paula,
Gracias por compartir su experiencia. Nos alegra saber que la casa le ha parecido bien ubicada y que ha valorado su estado de limpieza.
Lamentamos, sin embargo, que algunos aspectos no hayan sido completamente de su agrado. Tomamos nota de sus comentarios para revisarlos y asegurarnos de que todos los equipamientos funcionen correctamente, garantizando así el máximo confort para nuestros huéspedes. Nuestro objetivo es siempre ofrecer un ambiente agradable y acogedor, y sentimos si en su caso no estuvimos a la altura de sus expectativas.
Agradecemos su tiempo y confianza en nosotros. Esperamos tener la oportunidad de recibirle nuevamente en el futuro y ofrecerle una estancia plenamente satisfactoria.
Al que no le gusten las escaleras, ya que el ascensor no funcionaba, este no es su alojamiento.
Response from the Quality Department
Estimado Jesús:
Le agradecemos por compartir su experiencia y nos complace saber que ha disfrutado de la ubicación céntrica del alojamiento, así como de la distribución del espacio y la fantástica azotea, ideal para disfrutar en los días de buen tiempo.
Sin embargo, lamentamos cualquier confusión que haya podido surgir respecto a la disponibilidad del ascensor. Tal como se detalla claramente en la descripción del inmueble, este no cuenta con un ascensor operativo. Aunque la instalación está presente en la casa, permanece fuera de servicio, y dicha información está especificada tanto en nuestra página web como en las plataformas de reserva. Entendemos que este detalle puede ser relevante para algunos huéspedes, por lo que nos aseguramos de comunicarlo con total transparencia antes de la confirmación de la reserva.
Agradecemos su comprensión y sus comentarios, que siempre nos ayudan a mejorar. Esperamos tener la oportunidad de recibirle nuevamente en el futuro y ofrecerle una experiencia aún más satisfactoria.
Departamento de Calidad.
Response from the Quality Department
Dear Mario,
Thank you for your kind words. We are thrilled to hear that you were satisfied with the attention and responsiveness you received. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you again in the future.
Neighborhood close to shopping and restaurants. Was enjoyable.
Response from the Quality Department
Dear Nathan,
We sincerely appreciate your feedback. We are pleased to hear that the location near shops and restaurants contributed to an enjoyable stay.
We look forward to the opportunity of welcoming you again in the future.
Quality Department
Response from the Quality Department
Estimado Alberto:
Le agradecemos su amable comentario sobre su reciente estancia. Fue un placer hospedarle y será un placer volver a darle la bienvenida en el futuro.
Response from the Quality Department
Dear Heather, Thank you for sharing your positive experience with us. We truly enjoyed hosting you and look forward to your next visit.
Response from the Quality Department
Dear Andrew,
Thank you for your thoughtful review. We are delighted to hear that you enjoyed the central location of the house and found it convenient for exploring the city. We also appreciate your understanding regarding the minor issues you mentioned, and we will review them to ensure everything is in perfect condition for future guests. It´s great to know that you enjoyed the roof terrace as well. Thank you for recommending the house, and we would be happy to welcome you again for another stay in Seville.
Response from the Quality Department
Dear Chuck,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Response from the Quality Department
Dear Naomi,
Thank you for your feedback and for highlighting the fantastic location, cleanliness, and comfort of the property. However, We regret to hear about the inconveniences you experienced. Regarding the lift, we would like to kindly note that the lack of elevator is clearly specified on our website, in line with our commitment to transparency in the information provided. Furthermore, we always encourage our guests to carefully review the property details, as all relevant information is provided to ensure the accommodation meets their expectations and to avoid any confusion or misunderstandings. Once again, we apologize for any misconception you may have encountered in this regard.
On the other hand, we also regret the other inconveniences you mentioned. Regarding the presence of insects, we would like to emphasize that we take such matters very seriously, and despite conducting regular pest control, the presence of some insects can occur due to external factors such as the weather, like the recent heatwaves we’ve experienced in the city. Nevertheless, we assure you that we have taken note of this and the other feedback you provided, and we will take appropriate action to ensure everything is functioning properly at our property and that similar situations do not recur in the future.
Thank you once again for your valuable feedback, and we look forward to welcoming you back for an even better stay in the future.
Response from the Quality Department
Dear Jeanette,
Thank you for taking the time to share your experience with us. We are delighted to hear that you found our house lovely and comfortable, and that you enjoyed the large roof terrace for sunbathing and evening drinks.
It’s wonderful to know that you appreciated the great location, allowing easy access to attractions like the Giralda and Santa Cruz, as well as the nearby tapas bars and restaurants. We take pride in the character of our modernized old house and are glad you felt at home during your stay.
We appreciate your understanding regarding the construction work and are pleased to hear it did not disrupt your experience. We will also pass along your kind words to Pablo for his helpfulness and responsiveness.
Thank you once again for your feedback. We hope to welcome you back in the future.
Response from the Quality Department
Estimado Lorenzo:
Le agradecemos mucho sus amables palabras. Nos alegra saber que disfrutó de la belleza de la propiedad y su excelente ubicación. Ha sido un placer tenerla como huésped, y esperamos poder recibirla nuevamente en el futuro.
Response from the Quality Department
Dear Mary,
Thank you for your wonderful feedback. We’re delighted to hear that you and your family enjoyed your time in beautiful Sevilla and that our accommodation met your expectations. It’s great to know that the location was convenient for exploring all the sights and that the house was clean and quiet. We look forward to the opportunity to host you again in the future.
Response from the Quality Department
Dear Valentina,
Thank you for your wonderful feedback. We are delighted to hear that you found everything perfect and enjoyed the beautiful apartment, especially the well-maintained terrace. We’re glad the apartment’s comfort and convenient location met your expectations. It’s also great to know that our staff was responsive and helpful during your stay. Your recommendation means a lot to us, and we hope to welcome you back in the future.
Quality Department.
Response from the Quality Department
Dear Brian,
Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay and found our location convenient for exploring the city´s major attractions, shops, and restaurants. We are pleased that you found the apartment clean and well-maintained, and that coordinating access was straightforward. It is unfortunate that you were unable to utilize the rooftop terrace, but we hope you will have the opportunity to enjoy it on your next visit. We appreciate your feedback regarding the stairs. Please note that this information is clearly indicated on our website to prevent any confusion for guests with mobility concerns. We look forward to welcoming you back in the future.
Quality Department.
Response from the Quality Department
Estimada Laura:
Gracias por sus comentarios. Nos alegra saber que encontró el apartamento espacioso, limpio y bien equipado, y que disfrutó de las camas cómodas, los múltiples baños y la agradable terraza.
Lamentamos los inconvenientes ocasionados por las escaleras y la avería temporal del ascensor. Es importante resaltar que la información sobre la presencia de escaleras en la propiedad está disponible en nuestra página web antes de realizar la reserva, con el fin de evitar posibles inconvenientes. Asimismo, la no disponibilidad del ascensor también está indicada en nuestra web para evitar malentendidos al respecto. Lamentamos cualquier inconveniente que esto haya podido causar y apreciamos su comprensión.
Agradecemos nuevamente sus comentarios y esperamos poder recibirle de nuevo en el futuro.
Response from the Quality Department
Dear Sandra
Thank you for your thoughtful review. We are delighted to hear that you found the house spacious, clean, and well-situated in the heart of old Seville. It’s great to know you enjoyed the rooftop and the living space.
We appreciate your feedback regarding the kitchen amenities. We will certainly look into adding a kitchen knife and tea towel, as well as addressing the issue with the toaster to enhance our guests´ experience.
We´re glad you appreciated the dishwasher powder, washing machine detergent, and the welcome box of chocolates. Your overall satisfaction means a lot to us.
Thank you for your 5-star rating, and we look forward to the opportunity to host you again.
Response from the Quality Department
Dear Susan,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
Quality Department
Response from the Quality Department
Dear Stacey,
Thank you for your lovely review. We´re delighted to hear that you loved your stay and found the location ideal with convenient access to restaurants and shops. It´s great to know your family fit comfortably and enjoyed the rooftop terrace. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Quality Department.
Response from the Quality Department
Dear Neil,
Thank you for your wonderful review. We´re delighted to hear that you enjoyed your stay in our accommodation on a quiet residential street, yet conveniently close to the center. We´re glad that you found our apartment thoroughly recommended and would return again.
We appreciate your recognition of the convenience provided by the lift for navigating our property. Additionally, thank you for bringing to our attention the minor improvement needed regarding the blind in the downstairs bedroom. Rest assured, we will promptly address this matter to ensure our guests´ comfort is maximized.
It´s fantastic to hear that you received recommendations for tours from our host and that the tour to the Cathedral & Alcázar Palace was excellent, providing you with a queue-free experience.
Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.
Response from the Quality Department
Dear Chuck,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Response from the Quality Department
Dear Auriele,
Thank you very much for your kind words and valuable feedback regarding your stay at our apartment. We are delighted to hear that you enjoyed the excellent location near the bullring, as well as the overall comfort of the apartment and the communication with our team.
However, we take your comment about the comfort of the sofa bed very seriously and while we understand that comfort levels can vary from person to person. We want to ensure that we will carefully review the situation of the sofa bed to ensure its comfort and functionality.
We sincerely appreciate your constructive feedback as it helps us identify areas for improvement and enables us to provide a superior quality of service. We hope to have the opportunity to welcome you back in the future and provide an even more satisfying experience.
Response from the Quality Department
Dear Nathan,
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your compliments regarding the convenient location and ease of access to nearby attractions.
However, we sincerely apologize for the inconvenience caused by the elevator. While we understand the frustration this situation caused, we would like to clarify that the information regarding the availability of the elevator is provided on our website to avoid such occurrences. However, we recognize that this may not have been adequately communicated, and for that, we apologize. As a precautionary measure, we recommend refraining from using the elevator until the issue is resolved.
Your feedback regarding the tired appearance of the space is deeply concerning. We take pride in providing a comfortable and well-maintained environment for our guests, and we apologize for falling short of your expectations in this regard. Rest assured, we will address these issues promptly to ensure a more pleasant experience for our future guests.
Additionally, we apologize for the inconvenience caused by the limited WiFi coverage and the disarray of the rooftop area, we will review all of the above in order to resolve any necessary issues and avoid similar situations in the future.
Regarding the construction, we regret any inconvenience you experienced during your stay. We would like to inform you that construction work is beyond our control, but we understand that it may negatively affect your lodging experience. We appreciate your patience and understanding as we work to minimize any disruption that may arise.
Your feedback is invaluable to us as it helps us identify areas for improvement. We sincerely apologize for the shortcomings you experienced and assure you that we are taking steps to address them to enhance the overall guest experience. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable experience in the future.
Response from the Quality Department
Dear Emily,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Response from the Quality Department
Dear Caroline,
We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Response from the Quality Department
Dear Paulo,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Response from the Quality Department
Estimado Jaime:
Gracias por compartir su experiencia durante su reciente estadía con nosotros. Apreciamos sus amables palabras sobre nuestra pronta capacidad de respuesta y excelente ubicación.
Lamentamos sinceramente los inconvenientes causados por los problemas que encontró durante su estadía. Lamentamos las molestias causadas por las obras de construcción vecinas. Si bien factores externos como las actividades de construcción están fuera de nuestro control, siempre nos esforzamos por garantizar el confort y la satisfacción de nuestros huéspedes. Por lo que tomaremos medidas para evitar situaciones similares en el futuro.
Por otro lado, tenga la seguridad de que la limpieza y el mantenimiento son de suma importancia para nosotros, y abordaremos los problemas que mencionó de inmediato con nuestros equipos de limpieza y mantenimiento. Nos habria gustado ser conocedores de estos inconvenientes durante su estancia para haberles ofrecido una respuesta adecuada.
Una vez más, lamentamos los inconvenientes que experimentó y apreciamos su comprensión. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una experiencia mucho mejorada.
Response from the Quality Department
Dear Peter,
Thank you for sharing your experience with us. We´re thrilled to hear that you enjoyed our terrific location, providing easy access to both the Cathedral area and Triana. However, we apologize for any inconvenience caused by the issues with the elevator and stove but it´s great to know that our staff was responsiveness and politeness to solved any inconvenience. We hope to have the opportunity to host you again in the future.
Quality Department.
Response from the Quality Department
Estimado Francisco:
Valoramos inmensamente sus comentarios positivos acerca de su experiencia en nuestro apartamento. Nos complace saber que su estancia fue agradable y satisfactoria. Gracias por confiar en nuestros servicios; su satisfacción es nuestra máxima prioridad.
Response from the Quality Department
Dear Marti,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department
Walkable to everywhere but still quiet for sleep. Beds were comfortable, it was well furnished, and the property we were in had an elevator, which was very helpful since it was distributed on several levels and the stairs were steep. Hosts were very responsive, they helped us reserve parking nearby and gave local suggestions. The house was also impressively clean.
Response from the Quality Department
Dear Justin,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department
Response from the Quality Department
Estimado Diego Alonso,
Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Miriam,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Kind regards,
Quality Department
Response from the Quality Department
Estimada Lydia,
Nos alegra saber que encontró conveniente y agradable nuestra localización. Esperamos tener el placer de recibirlo de nuevo en el futuro cercano para brindarle otra experiencia excepcional.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Maik,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department
Response from the Quality Department
Dear Jeroen,
Thank you for your wonderful review. We´re delighted to hear that you found our place beautiful and enjoyed the surrounding locations. It´s fantastic that you had the opportunity to explore the area with its many attractions and savor the delights of the amazing restaurants. We look forward to welcoming you back for more memorable experiences.
Response from the Quality Department
Estimada Patricia:
Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento. Es un placer servir a clientes como usted, y estaremos encantados de darle la bienvenida de nuevo en el futuro.
Response from the Quality Department
Dear Catia,
Thank you for sharing your experience at Pablo´s house. We´re delighted to hear you had a good time and appreciated the unique setup and convenient location. We´re pleased that the in-house elevator made your stay more comfortable, especially with a baby.
We appreciate your feedback regarding the toilet paper, and we apologize for any inconvenience. Typically, we provide a starter supply as toilet paper, for the first day as a present to make your arrival as pleasant as possible. Your suggestion about having extra in the house is valuable, and we´ll certainly consider it for improvement.
We´re glad overall you were happy with your accommodation and enjoyed the location. If your travels bring you back to the area, we would love to host you again.
Response from the Quality Department
Dear Tom,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing. Thank you for sharing your positivity with us.
Kind regards,
Quality Department
Response from the Quality Department
Dear Kevin,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Response from the Quality Department
Dear Thomas,
Thank you for your gracious review of your recent stay at our tourist apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department
Response from the Quality Department
Dear Marie,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department
Response from the Quality Department
Dears Neil and Joey,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Kind regards,
Quality Department
Response from the Quality Department
Dear Agata, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found the location of our apartment to be excellent. Being centrally located in Seville is one of the highlights of our property, allowing guests like yourself to easily access the city´s attractions and amenities. At the same time, we hold high standards for our check-in procedures and customer service, and we sincerely apologize if you encountered any inconvenience during this process. We continuously strive to improve our services, and your feedback is valuable to us. We hope you had a wonderful time exploring Seville, and it would be our pleasure to host you again in the future. Best regards, Quality Department
Response from the Quality Department
Dear Danielle,
We´re genuinely delighted that our staff left a positive impact on you during your time in Seville. Creating a warm and friendly environment in this vibrant city is something we deeply value. Knowing that our efforts resonated with you and added to your enjoyment of Seville encourages us to continue delivering exceptional service. Thank you for sharing your experience, and it was a true pleasure to have you as our guest. We can´t wait to have the pleasure of welcoming you back to Seville.
Kind regards,
Quality Department
Ottima posizione e belle camere
Response from the Quality Department
Dear Francesco,
We would like to express our sincere gratitude for your kind words and for choosing our apartment for your recent stay. We are delighted to hear that you enjoyed your time with us and appreciate your positive feedback.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Me gusto Todo, ubicación, entre la maestranza y la giralda, limpieza de la casa, toallas ,camas, decoración de la vivienda con muy buen gusto no le faltaba detalle.
nada, todo era perfecto
Response from the Quality Department
Querida Raquel,
Nos gustaría hacerle saber lo agradecidos que estamos por su generoso comentario sobre su estadía en nuestro apartamento. Nos esforzamos por asegurarnos de que cada huésped tenga una experiencia excepcional durante su estancia con nosotros, y su comentario positivo es un testimonio valioso de nuestro trabajo duro. Su opinión es muy importante para nosotros y esperamos tener el placer de servirle nuevamente en el futuro cercano.
Saludos cordiales.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Philippe,
We are pleased to know that we met your expectations and that you enjoyed a pleasant experience. Your opinion is very important to us and helps us stay focused on our commitment to quality and customer satisfaction. We hope to have the opportunity to welcome you back in the future and continue to provide you with exceptional service.
Kind regards,
Quality Department Manager
Response from the Quality Department
Dear Emily,
Thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Querido Ignacio,
Deseamos expresar nuestro más profundo agradecimiento por su amable comentario sobre su reciente estadía en nuestro apartamento. Nos complace saber que nuestras instalaciones y servicios fueron de su agrado y que disfrutaron de una experiencia agradable. Valoramos su opinión y nos esforzamos por mejorar constantemente nuestros servicios. Esperamos tener el placer de recibirlos nuevamente en el futuro cercano y ofrecerles una experiencia aún más memorable.
Saludos cordiales.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Elise,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Jackie,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Benny,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Sophie,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Elena,
Agradecemos tus comentarios y tus sugerencias. Nos alegra que te haya gustado la casa y tomaremos en cuenta lo del juego de llaves. ¡Esperamos verte de nuevo pronto!
Un saludo.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimado cliente,
Gracias por tus amables palabras. Nos alegra saber que disfrutaste de tu estancia en nuestro apartamento. Esperamos verte de nuevo pronto.
Un saludo.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear guest.
Thank you for your feedback. We´re glad to hear that everything met your expectations, we hope to host you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
one bedroom was on the ground floor and quite dark, sometimes there was an unpleasant smell from the canal. Rooftop lounge chairs are unstable and should be renewed.
Response from the Quality Department
Dear Volker. We truly value your feedback and apologize for any discomfort you experienced during your stay. Your review is vital to our continuous improvement. We appreciate your kind comments and are committed to ensuring a better experience on your next visit. Jose L.H. Campos. Quality Department Manager.
Response from the Quality Department
Dear Jenny, Thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Laura. Extendemos nuestro más sincero agradecimiento por seleccionar nuestro apartamento como su elección de alojamiento. Su opinión significa mucho para nosotros y esperamos sinceramente que su estancia haya superado sus expectativas. Estaríamos encantados de tenerle como nuestro huésped una vez más en el futuro. Por favor, no dude en contactarnos si hay algo que podamos hacer para asegurar que su próxima visita sea aún más agradable. Jose L.H. Campos Director de Calidad.
Gab es nichts.
Response from the Quality Department
Dear Michael. We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are pleased to know that you enjoyed our location and found our accommodation comfortable and convenient for your needs. Your opinion is very important to us, and we take it into account in our continuous effort to provide exceptional service. We hope to have the opportunity to welcome you back in the near future and offer you another enjoyable experience. :
Jose L.H. Campos. Quality Department Manager.
Response from the Quality Department
Dear Aïssata,
On behalf of our entire team, we would like to express our gratitude for choosing our apartment for your recent stay. Your decision is greatly appreciated, and we hope that your time with us was truly memorable. It would be an absolute honor to welcome you back, and we hope to have the opportunity to serve you again. Please do not hesitate to let us know how we can make your future visits even more delightful.
Jose L.H. Campos
Quality Department Manager
localização, camas confortáveis
portas não fecham bem
Response from the Quality Department
Dear Mariana,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Sevilla. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and for letting us know the matter with the doors. We look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Barbara,
thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Suzi,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. Again we thank you for this very kind review and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Aurelie,
Thank you for this heartwarming review. We are delighted to know just how much you have enjoyed your stay with us. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Christine,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and recommendation. We look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Alejandra:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento y del edificio con nosotros. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Adam,
We are thrilled by reading how much you have enjoyed your time in Seville. We certainly agree that the unbeatable location makes the house very convenient to walk to the major spots in the city. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
great location, large property, stylish, clean, responsive
in winter the A/C is a little bit weak. it was just ok, but could have been stronger.
Response from the Quality Department
Dear Giedre:
Thank you for this review about your stay. We are happy to know that you enjoyed your stay with us. Thank you as well for the remarks on the A/C as it gives us an insight of which aspects we can still improve for our guests.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Fernando:
Leemos con gran placer la maravillosa reseña que ha escrito tras su estancia con nosotros en Sevilla. Es un placer para nosotros saber que ha disfrutado de cada aspecto de la casa y esperamos poder volver a recibirles pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Simone,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city while not being disturbed by noises at night. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Oliver,
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay with us. We thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying with us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Oliver,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Pepa:
Ante todo agradecerle la recomendación. Nos llena de orgullo saber que ha estado a gusto en la casa y que esta ha cubierto todas sus necesidades. Estaremos encantados de recibirle de nuevo en su próximo viaje a Sevilla.
Jose L.H. Campos
Director de Calidad
Cabinets and door locks could be changed...
Response from the Quality Department
Dear Vera,
We are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Lars,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Isabelle,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Brian,
Thank you for choosing us and for writing this review. We look forward to welcoming you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Thomas,
We are thrilled that you enjoyed the house and your stay in Seville. Thank you for prasing its location and decoration. We look forward to welcome you back on your next trip to Seville.
Jose L.H. Campos
Quality Department Manager
Por decir algo, la puerta de entrada tiene una doble cancela que te obliga a tener las llaves siempre contigo, no sea que te quedes encerrado.
Response from the Quality Department
Estimada Clara:
muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Jose L.H. Campos
Director de Calidad
We were happy that the rental was as it appeared in the listing. We did not have any surprises the linens were of quality and we appreciated that we did not have to worry if the apartment was clean.
Response from the Quality Department
Dear Mikaela,
Although we sincerely regret your disappointment with your stay in our apartment, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests´ experience among us.
Providing excellence to all of our customers is our main goal and we are very sorry that this time we did not meet our standards. For future occassions, I strongly encouarage you to get in touch with our customer service team -they will be more than pleased to help you with any concern that you might have during your stay.
Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Rosie, Thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon
Jose L.H. Campos
Quality Department Manager
The apartment is very well located. It is easy to reach the historic heart of the city and explore the whole center from the apartment. Bars, restaurants and supermarket are also close to the apartment.
At the reservation, we received messages asking if we were coming with a group or with family. After stating a stay with friends, we were told to make no noise in the apartment during our stay, that verbalising was common, followed by an express request to comply with the rules or cancel the reservation. After accepting these first conditions not mentioned in the ad, we received a second message informing us that at a late arrival there is a surcharge to pay of 30€ after 21h, 50€ after midnight. Again these conditions were not mentioned in the ad.
Response from the Quality Department
Dear Barbara,
We greatly appreciate the time you spent to review your recent experience in our apartment, at Genteel Home we always strive to exceed guests´ expectations and your comments will help our teams reaching that goal.
We understand that you might feel uncomfortable by the request of accepting these rules prior to your reservation. Please note that we must ask this in order to lease the property as this is located in a residential area.
These rules, as well as the information for the late check-in fees, are available on the advertisement under the “the fine print” paragraph. Please allow us to express that it is never our intention to hide information. Honesty is within our most appreciated values.
Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Anushree, we are pleased you enjoyed your stay with us and appreciated the comfort we provide. Thank you for choosing our apartment for your holiday and we look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Marilia, we highly appreciate your detailled comments regarding your personal experience in our Galera House. It is such a pleasure for us to know that our property met your holiday expectations and we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Pierre-Alain, thank you very much for sharing your opinion regarding your stay with us. We appreciate your constructive comments.
We look forward to the pleasure of welcoming you back to our apartments in the near future.
Aija T.
Quality Department
Response from the Quality Department
Dear Zach, we are glad to know that you enjoyed your stay with us.
We appreciate your time in sharing your personal experience and we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Olivier, we would like to thank you for choosing our property for your stay in Seville and for taking the time to share your personal experience with us.
We are glad to know that you had a memorable stay and we are sorry for any inconveniences our communication before your arrival caused to you or your group. Due to the fact that the property in located in a residential area, it is very important our guests are aware of all the house rules and they meet the guests´ expectations.
We would love to have the opportunity to welcome you back the next time you are visiting Seville, so that we can create a stay that is perfect in every way for you.
Aija T.
Quality Department
Response from the Quality Department
Dear Hafaez, thank you very much for taking the time to review your stay and for your understanding on the exceptional situation you experienced upon your arrival, and please accept our sincerest apologies for any inconveniences.
We always strive to assist our guests in any possible way to ensure everyone has a pleasant stay with us, and we are glad to know that that we were able to achieve it on this occasion.
Thank you again for your valuable feedback, we would love you to come back and enjoy more memorable days with us.
Aija T.
Quality Department
Fully appointed home with everything we needed to enjoy our travel to Sevilla. It was extremely hot during the days we were visiting, so the air conditioning was welcome and vital. We loved the roof terrace in the morning and the elevator came in handy for the occasional moments someone was lazy. The road was very quiet as were the bedrooms. We highly recommend staying here on your visit to Sevilla thank you
Response from the Quality Department
Jane, we sincerely appreciate your positive feedback.
Thank you for choosing our property for your stay in Seville, we are glad to know that we were able to match your holiday expectations and hope to meet you in near future again.
Aija T.
Quality Department
The house was elegant, stylish, and impeccably clean in a prime, safe, location in the center of beautiful Sevilla - within walking distance to the most important sites - the Cathedral, the Alcazar; and tons of restaurants, tapas bars, markets, and shops. It had all the amenities we could wish for, including a stocked kitchen, and a charming rooftop terrace with a full restroom, shower, and washing machine, and an elevator to all levels except for the roof. Communication was great - helpful agent met us promptly for check-in with a map and suggestions for nearby restaurants, sites and stores. The only thing I would add would be an electric coffee maker. We would definitely recommend this house and would stay here again! Thanks for the fabulous hospitality!
Response from the Quality Department
Thank you very much for your valuable review. It is very important for us to know the opinion of our guests.
We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service and your comments will help our teams reaching that goal.
We would love for you to come back and enjoy more unforgettable days with us.
Aija T.
Quality Department
posizione perfetta centralissima. casa pulita e nuova letto comodi pressione doccia perfetta / bagni nuovissimi terrazzo
Le foto sono molto meglio che la struttura dal vivo. l’appartamento si sviluppa in altezza, non è spazioso come sembra. ogni piano ha una stanza (tranne il primo che ne ha due)e le scale sono molto ripide. non comode per niente. cè un ascensore interno ma a mio avviso quando si è in tanti uno spazio ampio che privilegi la convivialità sarebbe meglio. terrazzino ok ma il sole va via nel pomeriggio (maggio) e comunque se fa troppo caldo non si sta. noi eravamo in quattro invece che in sei perché due hanno dovuto cancellare all’ultimo per ragioni di salute. non ci è stato fatto nessuno sconto (comprensibile) per cui il prezzo è risultato eccessivo per quattro persone. potrebbero fare più attenzione ai dettagli. cè una sola moka per 12 persone… aggiungerne una più piccola sarebbe carino… ci sono cialde per il caffè ma non c’è la macchinetta, quindi abbastanza inutile metterle…
Response from the Quality Department
Dear Alice, thank you very much for choosing our Galera Terrace house for your stay and for taking the time to review your personal experience with us.
To ensure continuous improvement in our services, we appreciate your constructive feedback and would like to take the opportunity to inform you that we have added a capsule coffee machine in our property. Regarding the price, please note that it is fixed price for the whole property and does not depend on number of guests, we are sorry that some guests of the group were not able to come on this occasion and we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
Response from the Quality Department
Dear Nicholas, thank you for your time, we appreciate your comments.
We hope you have enjoyed your stay in our Galera House, located in one of the best areas of Seville.
We look forward to seeing you in the future.
Aija T.
Quality Department
Limpeza 10 Localização 10 Terraço para relaxar 10 Apartamento totalmente equipado 10 Decoração 10
Response from the Quality Department
Estimada Ángela, le agradecemos su opinión acerca de sus vacaciones en nuestro apartamento Genteel Home Galera; la satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el apartamento cumpliera con sus expectativas durante su estancia. Muchísimas gracias. Ana García, Dpto. de calidad
- La casa se divide en 4 plantas y es un poco incómoda para subir y bajar del salón a las habitaciones. Las habitaciones no tienen televisión
Response from the Quality Department
Chère Nathalie, Tout d´abord, nous tenons à vous remercier pour votre commentaire en saluant votre récente visite dans notre appartement et nous sommes ravis de savoir que nous avons pu répondre à vos attentes. Nous sommes désolés de lire sur les perturbations causées par l´eau chaude, mais nous trouvons cela surprenant car nous n´avons jamais reçu de plaintes liées à ce problème. Nous avons vérifié avec notre technicien après avoir lu son observation et elle est en parfait état. Merci de nous avoir choisis lorsque vous visitez la région. Au plaisir de vous accueillir à nouveau très prochainement. Fátima Roca - Chef du service clientèle
El apartamento está muy bien situado y rodeado de bares y restaurantes. También tiene una terracita arriba la mar de agradable.
Las tuberías del baño olían francamente mal. Tampoco nos dejaron guardar las maletas hasta la hora del vuelo, creo que es un servicio que se debe prestar. Nos cobraron 50€ (un precio francamente abusivo) por hacer el check-in a las 00:15.
Response from the Quality Department
Estimada Susana,
Sentimos profundamente escuchar que no disfrutara al máximo de su experiencia en nuestro apartamento, ya que nos esforzamos día a día en convertir cada estancia en algo inolvidable. Le pedimos disculpas por las molestias generadas por los olores que usted describe, hemos notificado a nuestro personal de mantenimiento para que haga una revisión a fondo sobre estos inconvenientes. Leyendo atentamente su opinión, parece ser que no se le informó adecuadamente sobre los servicios de equipaje de nuestro apartamento antes de su llegada. Por ello, nos gustaría tener la oportunidad de hacerle saber que está disponible en su confirmación de reserva una descripción completa de nuestros servicios, incluyendo los gastos adicionales por late check in. Una vez mas, muchas gracias por elegir nuestro apartamento en esta ocasión, esperamos volver a tener la oportunidad de servirla en un futuro próximo.
Fátima Roca-responsable Dpto. de Calidad.
Response from the Quality Department
Dear Samantha, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We look forward to having the opportunity to serve you again in the future. Fátima Roca-chief of Customer Service.
Great location and thoughtfully designed. Great roof top terrace
The television hanging in the middle of the lounge
Response from the Quality Department
Cher François, Nous tenons à vous remercier d´avoir choisi notre appartement pour vos vacances à Séville, ainsi que de prendre une partie de votre temps pour discuter de votre expérience avec nous. Nous sommes heureux que vous vous sentiez à l´aise, ainsi que que vous appréciez l´emplacement et la possibilité de profiter d´un ascenseur à l´intérieur de la maison. Notre personnel accueille chaque client avec l´Esprit de Genteel Accueil et s´efforce d´assurer, par tous les moyens possibles, un séjour agréable. Enfin, nous allons vérifier le signal wifi de la maison ainsi que les odeurs que vous nous dites, nous regrettons les inconvénients causés, mais nous ne percevons aucune anomalie que vous décrivez. Merci encore une fois de nous avoir choisis et de vos critiques constructives, nous espérons avoir l´occasion de vous servir à nouveau à l´avenir et d´avoir l´occasion de dépasser vos attentes. Fátima Roca - Chef du service clientèle
L’appartement est spacieux sur 4 étages avec ascenseur interne privé. Superbe terrasse à l’ombre pour le soir. Les gens de Genteel répondent rapidement et très bien. Merci encore
Response from the Quality Department
Cher Yvan, Tout d´abord, nous tenons à vous remercier pour les commentaires très positifs que vous avez partagés au sujet de votre visite, nous sommes ravis de savoir que nous avons été en mesure de répondre à vos attentes. Nous vous sommes très reconnaissants pour vos éloges pour notre personnel, dont la gentillesse et la gentillesse est l´une des plus grandes forces et je m´engage à les féliciter tous en leur nom pour leur contribution à leur bien-être pendant leur séjour dans notre appartement. Nous nous réjouissons de votre prochaine visite. Fátima Roca - Chef du service clientèle
Response from the Quality Department
Dear Carol, We would like to thank you for your preference in selecting our apartment for your holidays in Seville, as well as for taking the time to tell us about your experience among us. We are also very pleased to read your complete satisfaction with the comfort of the room, location and our staff. We strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We look forward to having the opportunity to serve you again in the future. Fátima Roca-chief of Customer Service.
Response from the Quality Department
Dear Peter, thanks for your comment. We are glad to know that you liked the central but quiet location. We would have liked you to tell us in the other aspects how we could have improved to achieve your complete satisfaction, as we strive to continue improving every day. Regards Fátima Roca - Chief of Customer Service
Pas assez de verre et beaucoup de cassés Il faudrait changer les draps et les serviettes de bain au moins 2 fois
Casa muito bem equipada, confortável, bem decorada, localização próxima do centro, terraço agradável para descansar... Vamos repetir concerteza!
Quando chegámos a limpeza nao estava ainda feita mas foram muito profissionais a lidar e resolver o problema tendo-nos deixado ficar mais umas horas no check-out e até oferecido alguns géneros alimentares. Muita simpatia e profissionalismo compensaram o contratempo
Luxe appartement met grote kamers en badkamers. Goed verzorgd en modern.
A full length mirror would be great but still had a Fantastic stay regardless
Er viel niet iets tegen
This apartment was a jaw dropper to be honest! We were a group of 7 that fit extremely comfortable. Very good location next to Triana area, plaza de Toros, Torre de Oro, etc.
Очень крутые неудобные лестницы . С детьми не советую - опасно . Окно на первом этаже не имеет жалюзи или штор . Спальня на первом этаже полностью просматривается с улицы . Состояние не новое . Фотографии на сайте светлее реальности . Квартира темная и не уютная . Но может быть такая темень в жару для кого то будет положительным моментом . По моему мнению квартира оправдывает себя , если едут отдыхать 6 МОЛОДЫХ друзей . Всем остальным за такие деньги я бы советовал найти другой вариант . В день выезда я посмотрел на сайте букинг , что эти апартаменты не заняты ни кем после моего выселения . Я написал в 9 утра принимающей стороне просьбу выселиться в 12 часов , а не в 11. Я до сих пор жду ответ на свою просьбу ))))))))...... итог : квартира очень средняя . а принимающая сторона очень .... странная ( чтобы не написать хуже )
Response from the Quality Department
Dear Oleksiy, thank you for your comment. We are sorry for the inconvenience about our procedure at the time of arrival. Although we try to know previously the estimated arrival time of the clients to organize our time, there may be unforeseen delays due to external causes or changes of last-minute plans of the clients, so we ask that they confirmed us again 40 minutes before the arrival to Seville. In this way we make sure we can receive to our guests at the exact time of their arrival at the apartment and that they do not have to wait. We are sorry that in your case it was not like that and had to wait to our colleague who was at that moment receiving other guests who arrived at the same time, this is not usual and we will work to improve and that does not happen again.
About the house, it does not seem dark to our previous guests, as it has a lot of light outside in the living room, kitchen some bedrooms and in the private terrace. It is true that for families traveling with small children it can be uncomfortable for the stairs, but in these cases they can use the elevator in the house.
We hope that despite this you have enjoyed your stay in Seville. Regards
Very convenient for visiting the main attractions. Numerous bars and restaurants nearby. The accommodation is in a very quiet area which we appreciated, especially when sitting out on the terrace in the evenings.
La ubicación y la tranquilidad del lugar. Tiene un ascensor hidráulico. Muy buena decoración y claridad.
Tuvimos que esperar para que vinieran a darnos las llaves. Los baños no tienen calefacción. Las puertas son antiguas y no cierran bien. Armarios poco equipados. Escaleras empinadas.
Response from the Quality Department
Estimado Miguel, Muchas gracias por su comentario! Lo cierto es que es una casa rehabilitada del año 1885. A nuestro gusto es una preciosas. Se han intentado conservar vigas, puertas, azulejos y algunos elementos originales más. Lo cierto es que hemos ido a comprobar las puertas y cierran bien...no conseguimos ver ningún problema. Respecto a la espera, tal como le informamos previamente es fundamental llamarnos antes de llegar pues ahí no hay recepción, es una Casa inidividual, y por ello no tenemos forma de saber cuándo llega a menos que nos lo informe... Lo lamentamos en cualquier caso y espero que por lo demás hayan disfruta de la Casa y de Sevilla. Esperamos volver a verle
Prachtig appartement, geweldige ligging en ontzettend vriendelijk personeel!
Property had an elevator! No coffee machine
一栋袖珍的四层楼住宅，一楼门厅加一间房配浴室，二楼两间房配浴室，三楼是客厅和厨房，四楼是洗衣房和阳台。袖珍的住宅里还有仅容1人的电梯。该有的都有，住三晚，做了四餐饭，洗了两次衣服。拿钥匙需提前40分钟跟房东沟通，似乎房东不止这一套外租住宅，所以要提前说一下订单号之类的。很满意，喜欢塞维利亚。
W sypialni i łazience na parterze szaleje pleśń, a ściany są zawilgocone, w łazienkach momentami bardzo nieprzyjemny zapach z kanalizacji. Wnętrze ciasne, co ma duże znaczenie przy większych grupach, np. w mniejszej sypialni na 1 piętrze ciężko jest otworzyć choćby pojedynczą walizkę, nie kładąc jej na łóżku. Powierzchnia użytkowa jest znacznie mniejsza niż podane 140 m2.
The location was perfect. The beds were very comfortable.
It would have been better if basics are left in the kitchen for example like coffee tea and milk and water in the fridge for the first night. It would also be a good idea to place a mirror in the double bedroom upstairs.
Por poner un pero, el tamaño de alguna de las habitaciones, y las escaleras
De nao poder usar o elevador e ter muitas escadas um pouco dificeis de subir sobretudo com crianças
Response from the Quality Department
Prezado cliente, obrigado pelo seu comentário. Ficamos felizes em saber que você gostou do apartamento, especialmente da decoração, que tentamos escolher com muito detalhe para dar personalidade. Nós sentimos o inconveniente causado por não poder usar o elevador, mas teve um desarranjo específico, com a má sorte de coincidir com sua permanência, e nós estávamos esperando para o técnico para resolver isto. Esperamos que, apesar disso, você tenha aproveitado a sua estadia em casa e em Sevilha. Obrigado por ter ficado com a gente. Saudações
Beautifully furnished, lots of room, rooftop dining area, not far from attractions and shopping, everyone had a bed! No sofa beds or blowup beds Lovely place to enjoy the area but just to relax in after lots of sightseeing. It was fantastic. Would definitely stay again
Апартаменты расположены в самом центре. Фактически квартира оказалась 4-х этажной, с собственным лифтом! Спальни на 1-2 этажах, с отдельными ванными и туалетными комнатами, третий этаж - гостиная и кухня, в которой было все, что необходимо для приготовления пищи + комфортная зона отдыха/ Четвертый этаж - потрясающая терраса, на которой каждый вечер мы приятно общались, попивая вино и играя с детьми в настольные игры. Однозначно рекомендую!