Galera II, located in the prestigious Arenal district, is a cozy apartment perfect for a comfortable stay in Seville.
Upon entering the apartment you’d find one of the bedrooms on the right, with two single beds, exterior and bright. It disposes of a complete bathroom en suite. On the left we have a small patio with grass, table and chairs. It’s the perfect place to enjoy breakfast or have a glass of wine.
View on the map
The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Catering service whose menu can be consulted here
• This establishment offers its own luggage storage and custody service from Monday to Friday (except holidays) for premium customers, with collection by our staff at the apartment. The rates are 5€ per item. On Saturdays, Sundays, or holidays, you can use the service of other companies at designated locations, at approximately 5€ per suitcase.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Galera Terrace II Apartment
from to
Par contre le seul côté négatif et qui peut gâcher les vacances si vous venez vous reposer c´est le bruit !! C´est un ancien immeuble avec de veille fenêtre et porte donc pas d´insonorisation !!porte qui claque ,bruit des voisins du dessus ,rue passante donc bruyante , l´appartement mériterait d´un bon coup de rafraîchissement.c´est le seul (gros) bémol sinon j´aurais mis 10/10
Response from the Quality Department
Dear Elodie,
Thank you for taking the time to share your feedback. We are glad to hear that you found the apartment functional, spacious, and well-equipped, as well as its excellent central location for sightseeing.
Regarding the terrace, we sincerely apologize for any confusion. The apartment does, in fact, have a private terrace located on the second floor of the building, accessible only by the guests of this specific apartment, with a key provided for exclusive access. We regret if this was unclear during your stay.
We also apologize for the noise disturbances you experienced. While the apartment is generally quiet, we understand that noise can sometimes be more noticeable, particularly during certain times of the year or local festivities. However, we will review the soundproofing system to ensure it is functioning properly and take the necessary actions to prevent similar situations in the future.
We truly appreciate your comments, as they help us improve, and we hope to have the opportunity to welcome you again in the future.
Quality Department
Toplocatie, dichtbij het centrum, de belangrijkste bezienswaardigheden en ook snel aan de rivier en de wijk Triana. Comfortabele bedden, goeie douche.
Ramen waren enkel glas. De straat op zich is rustig, maar de occasionele auto of feestvierders die ´s nachts babbelend door de straat wandelen, hoor je wel heel goed. Lichte slapers raad ik dus oordoppen aan.
Response from the Quality Department
Dear Liesbeth,
Thank you very much for your feedback. We are delighted to hear that you enjoyed the comfort of the beds and the central location, close to major attractions, the river, and the lively Triana neighborhood.
Regarding the windows, we understand that light sleepers may notice occasional sounds from the street. While the area is generally quiet, we appreciate your suggestion, and we will certainly consider your comments as we strive to enhance the guest experience. We hope you had a pleasant stay overall, and it would be a pleasure to welcome you again in the future.
Quality Department
La ubicación y la limpieza del mismo
Response from the Quality Department
Estimado Valladares:
Agradecemos sinceramente su comentario. Nos complace saber que la ubicación y limpieza del apartamento fueron de su agrado. Tomamos nota de su observación sobre la iluminación en el baño principal y revisaremos este aspecto para mejorar la experiencia de nuestros huéspedes. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad
The apartment is very well located for all the major sites, in a buzzy area called Arenal, with good restaurants and bars nearby. The showers are good and the beds very comfy.
The website is confusing. I thought I had booked an apartment with outdoor space, as shown in the photos but I think those only apply to the top floor flat (I thought it might at least be a communal area). We only got a small inner lightwell, with wet astroturf and 2 chairs/small table squeezed in. Air but no sunlight and we tried it but didn´t use it. I wouldn´t class this as outdoor space! The apartment is old and, although characterful, the windows and doors were single-glazed and didn´t close well (we got a maintenance man in one day to open two for us which were warped). As a result, the apartment was very noisy. It´s on a cobbled street and you heard all the noise from late night revellers, cars and scooters. Also, the soundproofing between floors is poor. We heard footfalls and furniture moving from the flat above. This was worsened by the fact that they came home at 4.30am, then 1.30am, then 12.30am all 7 nights. Our sleep was very distrubed. I wear earplugs at night but was still woken constantly. The internet didn´t work when we arrived. We texted twice and called and finally got a response. The maintennace man came the next day and fixed it. One shower head also didn´t work and was fixed after 2 days. But this all added to make the stay less pleasant than it could have been.
Response from the Quality Department
Dear Nicola,
Thank you for taking the time to share your comments about your recent stay. We are glad to hear that you appreciated the excellent location of the flat and that you found the showers and beds comfortable.
Regarding the outdoor space, we would like to point out, as shown in the property description, that the flat has a nice equipped terrace located on the third floor of the building, for the exclusive use of the guests staying in this property. In addition, there is a small inner courtyard inside the flat. We apologise for any confusion in this regard, as we strive to be transparent in communicating the services offered.
On the other hand, we regret that you experienced noise disturbance during your stay. This may be more noticeable from time to time depending on festivities held in the area or times of the year. However, we will take your comments into consideration as we evaluate our soundproofing measures to ensure a quieter experience for our guests.
We appreciate your patience regarding the internet and shower head issues and are glad that our maintenance team was able to resolve them. Your feedback is very valuable to us as we continually strive to improve our services. We hope to have the opportunity to welcome you back in the future to offer you a more enjoyable stay.
Quality Department
Couldn´t recommend the place more,central and very helpful staff messaging before and during our stay to see if we needed anything or to help with any questions we had about the city
Response from the Quality Department
Dear Niamh,
Thank you so much for your kind recommendation. We are thrilled to hear that you enjoyed your stay and found our location to be convenient. It´s wonderful to know that our team was able to assist you before and during your visit, ensuring you had everything you needed and supporting you with any questions about the city. We truly appreciate your feedback and look forward to welcoming you back in the future.
Quality Department
Perfect location, good size rooms with en suite. We had all we needed.
I was pretty happy about it.
Response from the Quality Department
Dear Sara,
Thank you for your feedback. We are delighted to hear that you enjoyed the apartment and its perfect location, as well as the spacious rooms with en suite facilities. It’s great to know that you had everything you needed for a pleasant stay. We appreciate your positive comments and hope to welcome you back in the future.
Quality Department.
Very well located, quiet area e, very central!
Response from the Quality Department
Dear Martine,
Thank you for your wonderful feedback. We are thrilled to hear that you found our accommodation an ideal destination for visiting Seville. It´s great to know that you appreciated our central yet quiet location. We hope to have the pleasure of welcoming you back on your next visit to Seville.
Quality Department.
Response from the Quality Department
Dear Giuseppe,
Thank you for your kind review. We are pleased to hear that you found our accommodation strategically located, with all attractions within a maximum 15-minute walk. We apologize for any disturbance caused by other guests leaving. However, we appreciate your understanding in this matter. We are glad that otherwise, everything was excellent during your stay. We look forward to welcoming you again in the future.
De slaapbank is te klein voor 2 personen. Airco werkte not in de kamer op de 2 e verdieping
Response from the Quality Department
Dear Hetty,
Thank you for providing your valuable feedback. We´re pleased to know that you enjoyed our location.
We apologize for any inconvenience caused by the size of the sofa bed, as we understand that perceptions of comfort can vary from person to person. Nonetheless, we will thoroughly review this issue to ensure our guests´ comfort in the future.
Furthermore, we regret that the air conditioning in the second-floor room was not functioning properly during your stay. We assure you that we have already taken measures to ensure the proper functioning of the air conditioning and to prevent similar situations in the future.
Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
Quality Department.
Response from the Quality Department
Dear John,
Thank you for taking the time to provide your feedback. We appreciate your honest comments, which are invaluable in helping us enhance our services and facilities. We are pleased to hear that you found the location convenient and enjoyed the nearby restaurant. However, we regret that certain aspects of the apartment did not meet your expectations. We sincerely apologize for the condition of the roof terrace. Please be assured that we are taking immediate steps to address these issues, ensuring the terrace is well-maintained throughout the year.
We will also review the layout of the external chairs and table to create a more functional and enjoyable space for our guests.
Seville is indeed a historic and beautiful city, and we are delighted that you enjoyed your time here. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more comfortable stay.
Thank you once again for your constructive feedback. We are committed to making continuous improvements and look forward to offering our guests a memorable and pleasant experience in our apartment.
Response from the Quality Department
Dear Inderpreet,
Thank you for your wonderful feedback. We´re thrilled to hear that you enjoyed the perfect location of our unit, close to the many excellent tapas restaurants. It´s fantastic to know that you found it easy to find and felt safe during your stay. We appreciate your kind words and hope to host you again in the future.
Las fotografias no corresponden con el alojamiento, el piso es un primero y la terraza esta en el tercero😡
Response from the Quality Department
Estimado Pedro:
Agradecemos sinceramente sus comentarios sobre su reciente estancia en nuestro apartamento. Lamentamos mucho cualquier confusión que pueda haber surgido con respecto a la distribución del mismo. Nos gustaría destacar que toda la información detallada sobre la disposición y características de nuestros apartamentos se encuentra disponible en nuestra página web. Por otra parte, en Booking.com, todos los apartamentos del edificio se agrupan, y los clientes tienen la oportunidad de seleccionar aquel que mejor se ajuste a sus necesidades según la descripción proporcionada. Además, nuestro equipo de reservas envía una confirmación de reserva a todos nuestros huéspedes que incluye un enlace directo a la descripción del apartamento para confirmar nuevamente que es el deseado. Lamentamos cualquier malentendido al respecto, y esperamos tener la oportunidad de recibirlo nuevamente en el futuro y brindarle una experiencia más positiva.
Departamento De Calidad.
Response from the Quality Department
Dear Lena,
Thank you for your feedback. It´s great to hear that the apartment´s central location was convenient for you. We´re pleased to know that the apartment is well-equipped with everything you need, and that the kitchen amenities exceeded your expectations with multiple items available. We strive to provide a comfortable and enjoyable stay for our guests. We look forward to welcoming you in the future.
Sound insulation of windows is non-existent. Fortunately there is little passage.
Response from the Quality Department
Dear Jean,
Thank you for your kind review. We´re thrilled to hear that you enjoyed our central location, the quiet atmosphere of the street, and the cleanliness and comfort of our accommodations. We´re delighted that you found the beds comfortable and enjoyed spending time on our terrace.
We appreciate your recommendation for the tapas restaurant. We apologize for any inconvenience about the sound insulation in the windows. Your feedback is important to us, and we´ll look into ways to address this issue to ensure a more peaceful stay for our guests.
We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
Quality Department.
Response from the Quality Department
Dear David,
Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay but we are glad to know that once we were informed about the inconveniences you mention, we were able to provide a solution as soon as possible in an attempt to make your stay as pleasant as possible.
Regarding the dissatisfaction with the compensation, we want to clarify that It was offered specifically to make up for the days when one of the shower was unavailable, and this was communicated and accepted by you beforehand. It should be noted that for the rest of your stay the shower functioned normally and allowed you to use it.
Thank you for your understanding and patience in this matter. We hope that despite this inconvenience you were able to enjoy the city. It will be a pleasure to welcome you again in the future to offer you a more pleasant stay.
Response from the Quality Department
Estimado Vico:
Agradecemos su comprensión ante el inconveniente inicial. Nos alegra que la alternativa ofrecida en este nuevo apartamento, Galera Terrace II, le haya parecido espectacular y haya cumplido con sus expectativas. Es gratificante también saber que la ubicación y la comunicación con el anfitrión fue de su agrado. Estamos comprometidos en brindar el mejor servicio posible, y nos complace saber que a pesar de los cambios, su experiencia fue positiva. Gracias por su confianza y esperamos recibirle de nuevo pronto.
Response from the Quality Department
Dear Ruth,
We are grateful for your thoughtful review. Your feedback is instrumental for us to continue improving our service. It´s our pleasure to have met your expectations, and we hope to host you again in the near future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Egil,
Thank you for your feedback.
We would like to offer our sincere apologies for the allergy problem you had, we could not foresee that you would have such a reaction to our environmental purification system. We would have liked to have received this information during your stay to have provided a prompt response.
On the other hand, we understand that noise levels can be occasional and may vary depending on specific times and events happening in the city, please, accept our sincere apologies for any disappointment this may have caused. We will review the soundproofing systems in order to ensure a noise-free stay for our future guests, ensuring an experience in line with our high quality standards.
Quality department.
Response from the Quality Department
Dear Liew,
We appreciate your feedback and are glad that you took the time to share your thoughts about your stay. We understand that the steep steps and limited space in the apartment can be a challenge, especially for guests with large luggage. We apologize for any inconvenience you may have faced.
As a chain of apartment rentals, we don´t have a fixed reception area to store luggage, which can make it difficult for us to provide this service. However, we typically recommend nearby luggage storage options or lockers to make the check-in and check-out process as smooth as possible for our guests.
Regarding the steep steps, we understand your concern. We always strive to provide accurate descriptions and photos on our website to give guests a clear picture of what to expect. Due to the central location of the apartment, making significant modifications can be challenging. Your feedback is valuable, and we will consider it as we continue to improve our guests´ experiences.
Thank you for choosing our accommodations, and we hope you enjoyed your time in the city. We would be delighted to host you again in the future, so please don´t hesitate to return for another stay.
Kind regards,
Quality Department
Response from the Quality Department
Dear Christina,
We´re delighted to hear you had a great experience in our apartment, and you appreciated the fantastic rooftop terrace. We aim to provide everything you need for a comfortable stay, and we apologize for the oversight regarding dish towels during your visit.
Your feedback is invaluable to us, and we will ensure that dish towels are readily available for future guests. We´re pleased that you enjoyed your stay overall, and we hope you had a wonderful time exploring the city. Thank you for choosing our accommodations, and we look forward to hosting you again in the future.
Kind regards,
Quality Department
Response from the Quality Department
Estimado Karin,
Agradecemos profundamente sus elogios sobre nuestro apartamento. Nos complace saber que disfrutó de su estancia y esperamos volver a recibirlo en un futuro cercano.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Estimada Laura,
Valoramos inmensamente sus comentarios positivos y nos complace saber que su estancia fue agradable. Gracias por confiar en nuestros servicios.
Saludos cordiales,
Departamento de Calidad
Personnel professionnel, disponible et à l´écoute. Merci Silva.
Des travaux à côté de l´immeuble tôt le matin
Response from the Quality Department
Dear Samih,
Thank you for your feedback.
We´re glad to hear that you found the apartment conveniently located and appreciated the professionalism, availability, and attentiveness of our staff, especially Silva. We want to assure you that the ongoing construction near the building is beyond our control. We apologize for any inconvenience this may have caused in the form of early morning noise.
We appreciate your understanding and hope that despite this, your overall experience was positive. If you choose to stay with us again, we´ll do our best to ensure a more tranquil stay.
Best regards,
Quality Department Manager
Todo. Era enorme, una familia de 4, y tenia dos baños, genial eso. Llevamos un perrito pequeño y admitían perros. Habia agua de bienvenida, cafe, gel de baño de Rituals…todo limpio perfecto ordenado, la calle era tranquila y a 10 minutos andando de la Catedral. Increíble todo la verdad, supero nuestras expectativas.
Nada. Todo estuvo de 10.
Response from the Quality Department
Querido Rico,
Agradecemos mucho sus amables palabras en su reseña. Nos complace saber que tuvo una estancia agradable con nosotros. Su satisfacción es nuestra principal prioridad, y estamos contentos de haber cumplido con sus expectativas.
Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y seguir brindándole experiencias positivas.
Saludos cordiales,
Director de Calidad
Spacious, clean and well equipped apartment in a wonderful location, close to main attractions. Very comfy beds. Balcony a bonus. Great advice from host on the area and attractions.
We hadnt realised the balcony wasn´t on the same floor as the apartment (2 floors up from the apartment). But had comfy seating, a bathroom up there and was exclusive to the apartment, so still v much appreciated!
Response from the Quality Department
Dear Julie,
Your positive review has truly brightened our day and reaffirms our dedication to exceptional service. Your satisfaction is our ultimate goal, and we´re grateful for your kind words. If your travels lead you back our way, we´d be thrilled to welcome you once again. Your feedback empowers us to continue delivering memorable experiences. Thank you for sharing your experience with us and for allowing us to be a part of your journey.
Kind regards,
Quality Department
Spacious, clean and well equipped apartment in a wonderful location, close to main attractions. Very comfy beds. Balcony a bonus. Great advice from host on the area and attractions.
We hadnt realised the balcony wasn´t on the same floor as the apartment (2 floors up from the apartment). But had comfy seating, a bathroom up there and was exclusive to the apartment, so still v much appreciated!
Response from the Quality Department
Dear Julie,
Your positive review has truly brightened our day and reaffirms our dedication to exceptional service. Your satisfaction is our ultimate goal, and we´re grateful for your kind words. If your travels lead you back our way, we´d be thrilled to welcome you once again. Your feedback empowers us to continue delivering memorable experiences. Thank you for sharing your experience with us and for allowing us to be a part of your journey.
Kind regards,
Quality Department
Response from the Quality Department
Dear guest,
Thank you for your feedback! We look forward to welcoming you back again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Escaleras sin ascensor, aunque nosotros estuvimos alojados en una primera planta y no fue problema. Y ventanas de madera antiguas que no cierran herméticamente aunque tampoco fue problema porque la calle es muy tranquila y no hay prácticamente ningún ruido.
Response from the Quality Department
Estimado Luis. Gracias por elegir nuestro apartamento como su hogar temporal. Agradecemos su decisión y nos disculpamos sinceramente por cualquier inconveniente que haya experimentado. Su satisfacción es primordial para nosotros y le aseguramos que estamos tomando medidas inmediatas para solucionar la situación. Esperamos que considere hospedarse nuevamente con nosotros, ya que nos comprometemos a brindarle una experiencia impecable que refleje nuestra dedicación a un servicio excepcional.
Response from the Quality Department
Dear Carole. Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Response from the Quality Department
Dear Charline,
Thank you so much for taking the time to leave a review of your pleasant stay in Sevilla and at our apartment. We truly appreciate your feedback. We´re delighted to hear that you had an enjoyable time and found the apartment well-located, clean, and well-equipped.
We want to express our sincerest gratitude for choosing our apartment for your visit. It was a pleasure to host you, and we would be more than happy to welcome you back in the future. Please know that you are always welcome to return.
Once again, thank you for your kind review. We wish you all the best and hope to have the opportunity to host you again!
Warm regards,
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Margarita, Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.
Jose L.H. Campos
Director de Calidad
le bruit venant de la rue car les fenêtres n’étaient pas isolées. les voisins qui font la fête .
Response from the Quality Department
Dear Jaques,
We are thrilled that you had a pleasant stay in Sevilla and that you enjoyed the many benefits of the apartment. We apologize for the inconveniences caused by the city noises and the disconfort these might have caused. Thank you for your kindness when writing this review. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Windows are like paper and you can see the street trough the wood. Couldn’t sleep both nights until we change to another property Nightmare
Response from the Quality Department
Dear Joaquim,
We would like to express our gratitude for choosing our apartmentfor your stay in Seville, and for taking the time to share your valuable feedback with us.
However, we are disappointed to learn that despite our efforts to assist you and make your stay as comfortable as possible by agreeing to your proposals, you still found it unsatisfactory. Please accept our apologies for any shortcomings that may have caused you any inconvenience.
Nevertheless, we are glad to hear that you enjoyed the location of our apartment and found it convenient for exploring the city centre.
We would like to assure you that your feedback is important to us, and we will take it into consideration as we continue to improve our services. We hope to have the opportunity to host you again in the future, and exceed your expectations by providing an exceptional experience that meets all of your needs and preferences.
Thank you once again for choosing us, and for your valuable feedback.
Jose L.H. Campos
Quality Department Manager
appartement renové , très clair et très propre , bien équipé , situé dans une rue calme , super bien placé , toutes les visites peuvent se faire à pieds . Possibilité de se garer dans un parking proche de l’appartement . Marché et nombreux restaurants à proximité
Response from the Quality Department
Dear Françoise,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodations is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Maria,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Seville. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
location was brilliant really clean property
the photos were very misleading thought appartments would be larger
Response from the Quality Department
Dear Susan,
Thank you for having chosen us and for taking the time to write a review.
Thank you for highlighting the cleanliness and location of the apartment. However, we are saddened that you personal perception of the pictures advertised were different of the reality and you rate us this way. It is uncommon for us to receive this kind of comment. Nevertheles, we are happy that you overall stay was satisfactory and we very much look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
It is not equipped with a bidet, essential for those who are used to it, a few towel hangers and a shower gel holder shelf in a bathroom.
Response from the Quality Department
Dear Giorgia,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you enjoyed your stay with us. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
El ruido
Response from the Quality Department
Gracias por su valiosa reseña y por hacernos saber aspectos en los que aún podemos mejorar para hacer de la estancia de nuestros huéspedes un experiencia inolvidable. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
The apartment is very well-equipped, nicely furnished and is very centrally located.
Great location, apartment close to the center and clubs. It takes 20-30 minutes from the airport by taxi. There is air conditioning in all rooms and each bedroom has a private bathroom.
Towels a bit worn, but clean and very fragrant.
Response from the Quality Department
Dear Violeta,
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
We hope you came back home with lovely memories of your stay and we look forward to receiving you again very soon.
Jose L.H. Campos
Quality Department Manager
Appartement bien situé dans une rue proche des principaux monuments. Rue relativement tranquille
Response from the Quality Department
Dear Elisabeth, it is always a pleasure to know that our guests went home with great holiday memories.
We hope to see you on your future trips to Seville.
Aija T.
Quality Department
Response from the Quality Department
Dear Stéphanie, thank you very much for staying with us. We are delighted to hear that your holiday was an enjoyable one and you had a comfortable stay in our apartment. It would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
Response from the Quality Department
Thank you very much for your feedback and for sharing the highlights of your stay with us. Your comments help us to understand how our guests enjoy their stays with us.
We are glad to know that you had a pleasant stay and hope to meet you in near future again.
Aija T.
Quality Department
Response from the Quality Department
Dear Zakaria, thank you very much for your valuable review.
Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
Aija T.
Quality Department
(+) La ubication
(-) Poder dejar un poco mas tarde el piso
Response from the Quality Department
Estimada Catherine, muchas gracias por elegir nuestro apartamento y por sus comentarios constructivos. Sería un placer darle la bienvenida de nuevo cada vez que planee una visita a Sevilla.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear André, thank you very much for sharing your opinion.
We are glad to hear you enjoyed our excellent location, and we are sorry for any misunderstanding regarding the description of the apartment and its features. We have already contacted the sales channel you used tpo confirm your reservation and this information has been updated inorder to avoid any confusion in the future. For your future reservation do not hesitate to contact directly our Reservation Department, so our team will guide you in the booking process and will make sure you receive all the neccessary information regarding the apartment you choose.
Thank you again for you constructive fedback, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
the photos are deceiving- looks like a super spacious bright place. in reality it’s crammed, old looking, noisy apartment. we chose an apartment with terrace and paid extra for that and they didn’t tell us that the terrace is actually detached from the apartment and 4 floors up. you hear everything from your neighbors or whoever enters the building. we were so disappointed that we wanted to check out immediately but they weren’t responding to our messages. after they claimed they refunded us terrace cost which we never received. overall NOT worth the money at all.
Response from the Quality Department
Dear Maria, thank you very much for sharing your opinion about your recent stay with us. We are glad to know that you had a comfortable stay with us and we look forward to meeting you in the future again.
Aija T.
Quality Department
The mattresses and pillows on both beds require to be replaced
Response from the Quality Department
Dear Janis, thank you very much for your review. To ensure continuous improvement in our services, we appreciate your constructive feedback about your personal experience at our property and we hope to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
Muy bien ubicado, agradable de vivir, luminoso.
Ruido de la ciudad y del edificio
Response from the Quality Department
Le agradecemos el tiempo que ha dedicado en compartir su opinión sobre su estancia en nuestro apartamento.
Tras leer su comentario hemos revisado en detalle la descripción del apartamento para asegurarnos de que toda la información que pueden ver nuestros huéspedes online sea correcta. Tal y como indica la descripción, el apartamento cuenta con una terraza privada y tiene acceso independiente y está ubicada en la segunda planta del edificio. Lamentamos mucho si por algún motivo no haya podido ver esta información y le ha causado cualquier inconveniente.
Gracias nuevamente por su visita y críticas constructivas, nuestro objetivo principal es asegurar que nuestros huéspedes se sientan cómodos y disfruten plenamente de sus visitas. Esperamos poder servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
La proximité des arènes
Le bruit la nuit
Response from the Quality Department
Dear Isabelle,
We greatly appreciate the time you spent to share your recent holiday experience at our Genteel Home Galera apartment. Regards
Ana García, Customer Service
Response from the Quality Department
Dear Nathalie Firstly we would like to thank you for the lovely review you shared following your recent visit to our Galera apartment and are delighted to read that we were able to match your holiday expectations. Regards
Response from the Quality Department
Querida Nerea, agradecemos su comentario y nos alegramos de que su estancia en Sevilla y en nuestros apartamentos le haya resultado gratificante. Esperamos volver a verles pronto. Un saludo, Ana García, Dpto. de calidad
No hay suficientes platos y la terraza está dos pisos más arriba... ¡poco práctica!
Response from the Quality Department
Querido Diego, agradecemos sus palabras, y puede estar seguro de que sus comentarios serán tomados en consideración y que nos ayudarán a mejorar nuestros servicios. Atentamente, Ana García, Dpto. de calidad
Response from the Quality Department
Estimado Alberto, En primer lugar, nos gustaría agradecerle que eligiera nuestro apartamento para sus vacaciones en Sevilla y por la opinión que compartió, estamos encantados de saber que disfrutó de su estancia. Sin embargo, queremos pedirle disculpas si hubo algún malentendido en el proceso de check in. Tal y como se le informa previa su llegada, todos los check in se realizan personalmente para que el huésped se sienta bienvenido y acompañado en todo momento. Aquellos check in en los que su llegada son a partir de una hora determinada, conllevan un gasto adicional que se detalla y explica mediante email después de confirmar su reserva. Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro. Fátima Roca-responsable Dpto. de calidad.
Someone welcomed us when we arrive and she was super nice. She told us about the property and the city in detail. The house was nice, clean and big and comfortable enough for our family (two rooms). The decoration was nice. Location was nice. The parking lot was 150 meter away, it was a public parking space but it was easy to park. Lokasyon iyiydi. Bizi karşılayan kişi de çok tatlıydı ve bize çok yardımcı oldu. Odamız güzel döşenmiş, rahat ve temizdi. Park yeri 150 metre uzağındaydı odamızın, halka açık park alanıydı ama gayet kolaydı park etmek.
There was an extra cleaning fee, which we did not realise during online reservation, 48 euros. Ekstra temizlik ücreti alındı, bunu rezarvasyon yaparken fark etmemiştik, 48 euros.
Met at property with full explanation of all facilities and local attractions. Loved it.
Hot water system I think was storage, so not always hot, but we worked it out.
Response from the Quality Department
Dear Lisa, We appreciate your lovely words regarding our service as well as our staff. Your kindness and kindness are undoubtedly one of the main assets of our apartment. We will congratulate all members of the various teams on their contribution to ensuring their well-being during their stay with us. We look forward to welcoming you back again very soon. Fátima Roca-chief of Customer Service.
Response from the Quality Department
Dear John, Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Fátima Roca-chief of Customer Service.
No lift, stairs and luggage is not a good combination. More stairs takes you to interesting outdoors terrace.
Response from the Quality Department
Dear Doug, First of all, we would like to thank you for choosing our apartment for your holiday and for sharing your opinion about your experience with us. Thank you for noting the location as well as all the possibilities that the Arenal area offers. In relation to the comment about the elevator, we are sorry for the inconvenience caused, for that reason you put it in our announcement before making your reservation. For a future occasion, please do not stop consulting us with all the questions about your reservation. We look forward to serving you very soon. Fátima Roca-chief of Customer Service.
Response from the Quality Department
Dear TJI Ophelders, We are very pleased to read your complete satisfaction with the comfort of the room, the terrace and ultimately for the apartment in which he has stayed. We are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay with us. We do our best to ensure that the noise levels always stay within the sensible limits so our guests are not disturbed by exterior noise. Sometimes it is impossible to guarantee this, so sorry for the inconveniences. We look forward to serving you again soon. Fátima Roca-chief of Customer Service.
Very nice welcome by one of the Genteel staff. Good location. Prompt response from management when toilet would not flush. A tradesperson was sent straight away and it was fixed by the time we returned to the apartment.
The roof terrace is two floors up from the apartment (36 steps!). This should be clearer in the description as it was really not ideal given I was travelling with my parents. The apartment is not quite as slick as it looks in the photos - e.g. scruffy rug, towel rail hanging off wall, curtain rail falling off wall when trying to draw the curtains.
Response from the Quality Department
Dear Alex, Thank you very much for sharing this good review. Thank you for your kind comments regarding the service of the customer support team you received, we will make sure to share your kind words, as we know it will mean a lot to them. The comments of our guests give us the opportunity to see our apartment through their eyes, which gives us an idea of any service that may have room for improvement for future guests. Once again, thank you and we look forward to your next visit. Fátima Roca-chief of Customer Service.
La terraza separada en otra planta
Noise made by people using stairs to enter other apartments, especially at night.
L’arredamento, la cura dei dettagli, la vicinanza dal centro.
Al secondo giorno si sono formati tanti moscerini in un bagno.
Très bel appartement rénové avec goût, climatisation dans chaque pièce et salles de bains attenantes à chaque chambre. L´appartement est très bien situé près du centre ville et des restaurants. Une terrasse privative en rooftop à 2 étages au dessus de l´appart. La petite cour anglaise à coté de la cuisine pour les petits déj. en extérieur...
Rien, tout était parfait.
Everything was awesome!
The apartment was fully equipped with the basics and when the kettle didn´t work on our first morning the proprietors quickly addressed the issue and replaced it with a new one.
It would have been nice if a few basic provisions such as water and milk had been left in the fridge as the shops were closed by the time we checked into the apartment in the evening.
great communication with hosts - and very helpful when locked out!
2 coupures d’électricité en 2 jours et le WIFI n´a jamais fonctionné, notre hôte nous a imposé de redonner notre numéro de CB alors que les nuitées étaient payées.
Response from the Quality Department
Chère Aurélie, merci beaucoup pour votre commentaire. Nous sommes très heureux de savoir que vous avez aimé l´appartement, en particulier pour son emplacement central mais calme et son grand confort. Nous sommes désolés pour le désagrément causé par les coupures d’électricité, mais cela était dû à un problème inhabituel de la compagnie d’électricité de la région, indépendante de notre volonté. Nous vérifierons le signal Wi-Fi et informerons la société afin qu’elle puisse être résolue. Sur la lettre de crédit, comme il a été expliqué, votre réservation était déjà payée à l´avance (vous avez payé l´agence), mais nous la demandons simplement pour garantir tout dommage éventuel ou dommage, car l´agence ne nous fournit pas votre carte de crédit et uniquement responsable du montant lié à la réservation et non des dommages éventuels. Nous sommes heureux de savoir que vous avez apprécié votre séjour à Séville. Salutations
Good location, comfortable beds, clean. Nice roof garden.
It didn’t look like the photos at all, very basic accommodation. Wi-Fi was utterly useless. Some heaters didn’t work. “Parking available” in a very expensive, very difficult car park 5 minutes walk away.
Response from the Quality Department
Dear Linden, we are very surprised with your comment. The photos clearly show how is the apartment. If you had any problems with the Wi-Fi, we would have liked you to have informed us of this in order to notify the company or find another solution. As for parking, you can clearly see that there is public parking available nearby, which you was previously informed of the distance to the apartment and the special price of 7€/day we have agreed with them, and that you asked us to reserve a place knowing these details. We are happy to know that, at least, you liked the central location, cleanliness and high comfort, and the terrace. Regards
Достаточно прохладно, существующие кондиционеры нагнетают тепло ОЧЕНЬ МЕДЛЕННО. Когда заехали (в 15:00), температура в номере была 16 градусов. Только под утро стало немного комфортнее (+23). Не нашли утюг. Бочка горячей воды заканчивается, когда одновременно моются в обоих санузлах аккурат под смывание моющего средства.
Toilet was was not working in one bathroom, informed management, we came back to the apartment in the evening, still same problem called again the lady on call Valeria, took the time to come, confirmed the problem, and said plumber is not answering the phone so cannot be fixed. A big inconvenience. Asked her if we can store the luggage since we had a late flight, she advised us to go Bell hop and they are open late, we drag our luggage there only to find out they close at 6 pm. The staff of Genteel cannot be giving misguided information and causing inconvenience.
Response from the Quality Department
Dear Nirupama, we would like to say in the first place that you made a reservation for 2 people in an apartment that has a maximum capacity of up to 4 people. However, 5 people were lodged illegally and without sufficient beds. You called to our colleague Valeria because the vater´s cistern did not work, and the "problem" was that you had locked the water key. After that, you kept calling my colleague during all the weekend with no real problems, demanding that we pick up your bags and keep them and transport them, which our colleague also accepted and went to your apartment on Sunday exclusively for this. All your requests were made to our staff in a very rude and aggressive way, treating us at all times really badly. That is why we would not recommend you as a guest to any lodgement. Our goal is always to try to help our clients as much as possible and make them feel at home, but with guests like you it is exhausting and unhelpful. Even so, we will continue working to improve and offer the best service to our guests, and luckily, they are usually respectful and educated people. Regards.
No washing up liquid though there was both washing machine tablets and dish washer tablets. Right now building noises from the upstairs apartment.
Situation géographique excellente, a 2 minutes à pied des Arènes.
55m2 pour 4 peut vous paraître petit, mais il est tellement bien structuré et aménagé que les pièces sont très agréables.
Nous y avons séjourné à 4 et nous ne nous sommes jamais sentis à l´étroit !
Je recommande vivement cet appartement !
De plus la gentille demoiselle qui nous a accueilli nous avait fait de précieuses recommandations de restaurants ! Merci !!!
2 fois que je réserve avec Genteel et toujours très satisfaite.