Exclusive design apartment located in Santa Cruz neighbourhood, in the old town of Seville, very close to the Alcázar, Cathedral.
The apartment is on the ground floor of the building, but even though it has sunlight, as the living room faces to a beautiful nice patio with garden; and the bedroom overlooks a completely private patio of the apartment, with exterior table and chairs.
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Conde de Ibarra Apartment
from to
Todo estaba genial , la limpieza, la ropa de cama y baño , el olor agradable al entrar , la comodidad de la cama
El termo se queda corto y la poca presión del agua de la ducha …
Response from the Quality Department
Estimado Antonio,
Gracias por su amable comentario. Nos complace saber que disfrutó de la limpieza, la ropa de cama y las toallas, y la comodidad general del apartamento, incluyendo el agradable aroma a su llegada.
Sin embargo, lamentamos que haya tenido problemas con el calentador de agua y la presión del agua en la ducha. Sus comentarios son valiosos y revisaremos estos aspectos para asegurarnos de seguir mejorando la comodidad de nuestros alojamientos.
Agradecemos su opinión y esperamos volver a darle la bienvenida en el futuro.
Departamento de Calidad.
L’emplacement, personnel réactif.
Au rez de chaussé, donc peu lumineux en cette période. Canapé taché, reste de l’appartement pas hyper propre (toilettes !). Odeurs d’égouts cachées par un parfum d’ambiance chimique. Donc pratique de par l’emplacement, mais décevant au regard des photos.
Response from the Quality Department
Dear Marjory,
Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the central location and that you had a positive experience with our staff. However, we regret any inconvenience experienced.
Regarding the apartment´s lighting, our commitment is to provide a warm and welcoming environment for our guests. We are sad to hear that the brightness did not meet your expectations, and we have taken note of your comment for future improvements. We also apologize for the cleanliness issues you mentioned. Cleanliness is a priority for us, and we will review the apartment to ensure it meets our high standards. Additionally, regarding the odors, it is important to highlight that external factors such as weather conditions can sometimes contribute to their presence. Nevertheless, we will look into this matter to provide a more pleasant environment for all our guests.
As for the photos, we assure you that all the images published accurately represent the properties. Nevertheless, we will review them to ensure they properly reflect the space and furniture.
Once again, thank you for your valuable comments. We are committed to continuous improvement and hope to welcome you again under better circumstances.
Quality Department.
location was excellent and the staff were super helpful. I transferred from another Genteel property which was also excellent and I will definitely book with them again.
the property was a little noisy as work was being carried out on a nearby property.
Response from the Quality Department
Dear Barbara,
Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the excellent location and found our staff to be super helpful. It’s wonderful to know that both this property and your previous Genteel Home experience met your expectations. We truly appreciate your loyalty.
However, we sincerely apologize for the noise caused by work being carried out on a nearby property. While external factors are unfortunately beyond our control, please rest assured that in such situations, we make every effort to contact the administrators of these works to ensure that rest hours are respected, prioritizing the comfort of our guests. We greatly appreciate your understanding.
We look forward to welcoming you again soon and providing you with another exceptional experience.
Quality Department
Response from the Quality Department
Estimado Carlos:
En primer lugar, agradecemos que haya dedicado su tiempo a compartir sus impresiones sobre su estancia con nosotros. Lamentamos profundamente el inconveniente que menciona respecto al funcionamiento de la vitrocerámica en su apartamento. Nuestro objetivo es proporcionar a todos nuestros huéspedes una experiencia impecable, y entendemos que este tipo de situaciones pueden causar molestias.
Nos gustaría destacar que siempre alentamos a nuestros huéspedes a comunicarse con nuestro equipo durante su estancia para resolver cualquier duda o imprevisto que pueda surgir. Lamentamos sinceramente no haber sido informados de este problema durante su estancia, ya que esto nos impidió ofrecerle la asistencia oportuna que, sin duda, habríamos estado encantados de proporcionar. Nuestro equipo está disponible en todo momento para atender cualquier consulta o incidencia, con el fin de garantizar una estancia lo más cómoda y placentera posible.
Tras recibir sus comentarios, hemos procedido a revisar el electrodoméstico en cuestión, y podemos confirmar que la vitrocerámica está funcionando correctamente en la actualidad. Valoramos enormemente su retroalimentación, pues nos ayuda a identificar áreas de mejora y nos impulsa a seguir perfeccionando nuestros servicios. Esperamos que, en el futuro, nos brinde la oportunidad de recibirle nuevamente ya que estaremos encantados de ofrecerle una experiencia que cumpla con sus expectativas en todos los aspectos.
Departamento de Calidad.
Response from the Quality Department
Estimada Morales:
Agradecemos su comentario. Nos complace saber que la bienvenida fue de su agrado y que encontró el apartamento limpio y céntrico. Su satisfacción es muy importante para nosotros. Esperamos poder recibirle nuevamente en el futuro.
Departamento De Calidad.
Great location, able to walk to restaurants, bars, cafes and supermarket. Apartment was modern, clean, quiet and comfortable
Response from the Quality Department
Dear Glori,
Thank you for your positive feedback. We are delighted to hear that you enjoyed the excellent location of our apartment and found it to be modern, clean, quiet, and comfortable.
It’s wonderful to know that the proximity to local restaurants, bars, cafes, and the supermarket added to your overall experience. We hope to have the pleasure of welcoming you back in the future.
Quality Department
Response from the Quality Department
Dear Elisa,
Thank you very much for your review. We´re pleased to hear that you enjoyed the spaciousness, cleanliness, and decor of the apartment, as well as our central location and the rooftop pool. We appreciate your suggestion regarding additional umbrellas and loungers, and we´ll consider it to further enhance our guests´ experience. We hope to have the pleasure of hosting you again in the future.
Response from the Quality Department
Dear David,
Thank you very much for your kind review. We are delighted that you appreciated our responsiveness and advice, as well as the central and lively location of our apartment. We are also pleased that you found the apartment spacious, clean, functional, and tastefully decorated.
We take note of your comment regarding the soundproofing and apologize for any inconvenience this may have caused. Your feedback is valuable and will help us further improve our service.
We look forward to welcoming you again and to offer you the most pleasant stay.
The fact that it is super central of the cathedral
It could have better sound insulation in the apartment, as we had a upstairs neighbor who hit the walls and the floor if we were having a shower which was very uncomfortable to be comfortable with, and the fact that we had a 3-month-old baby who cried almost nothing and was enough for the upstairs neighbor to immediately start knocking on the door.
Response from the Quality Department
Dear José,
Thank you for sharing your experience regarding your recent stay with us. We are pleased to hear that you enjoyed the central location of our apartment, especially in relation to the cathedral.
However, we sincerely regret the inconvenience you experienced due to the noise from the neighbors. While we cannot control the daily activities of the neighbors, we would have appreciated receiving this information during your stay so that we could have intervened and ensured your comfort. We deeply apologize again for this inconvenience and assure you that we will follow up on the situation to ensure it does not happen again in the future, guaranteeing the comfort of all our guests.
We appreciate your understanding and your feedback, and we hope to have the opportunity to welcome you again, providing a more pleasant experience.
Quality Department
It is a bit hard to find
Response from the Quality Department
Dear Ain,
Thank you for your feedback. We are pleased to hear that you found the place comfortable. The ground floor accessibility is indeed a convenience. However, we apologize for any inconvenience you experienced in locating the apartment. Your feedback regarding the difficulty in finding the place is valuable to us, and we will review our directions to ensure clarity for future guests. We look forward to welcoming you back for another comfortable stay in the future.
Quality Department.
The soundproofing is not very good, you can hear the neighbors easily, when they talk loudly, the doors, when they pull the chain...
Response from the Quality Department
Dear Marc,
Thank you for taking the time to provide feedback on your recent stay with us. We are pleased to hear that you found our accommodation to be well located in the center and that you enjoyed the spaciousness, decor, and amenities provided.
We apologize for any inconvenience caused by the soundproofing system. While we do not have direct control over the actions of neighbors, we take note of your comment and will explore potential actions with the building administrations to address any issues and we will also proceed to review our soundproofing system in order to make relevant improvements.
Your feedback is invaluable to us as we continuously strive to improve our guests´ experiences. We hope to have the opportunity to welcome you back in the future for a more seamless stay.
Quality Department
The apartment was very well located, allowing access to the center of Seville on foot and by bus very quickly to the central station for excursions to nearby cities.
The apartment was very comfortable and quite large but it is relatively poorly soundproofed.
Response from the Quality Department
Dear Philippe,
Thank you for sharing your feedback on your recent stay with us. We are delighted to hear that you had a very good experience overall.
We are pleased that you found our apartment to be well located, offering convenient access to the center of Seville as well as the central station for excursions to nearby cities. Additionally, we are glad to know that you found the apartment comfortable and spacious.
We apologize for any inconvenience caused by the level of soundproofing in the apartment. Please note that noise levels may vary depending on the time of year or local festivities. However, we will certainly review our soundproofing system to identify areas for improvement.
We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.
Quality Department.
The owner asked us many times about the time of the arrival but when we got there we had to wait for the person to be given the key.
Response from the Quality Department
Dear Paulina,
Thank you for taking the time to provide your feedback on your recent stay with us. We are delighted to hear that our location proved to be perfect for your visit.
We apologize for any inconvenience caused by the level of luminosity in the apartment. While we understand that preferences for natural light can vary among guests, we appreciate your feedback and will certainly consider it for potential improvements. As for the incident with the water boiler, we sincerely apologize for any inconvenience caused by the necessity of activating the water heater upon your arrival. Nonetheless, we trust that the hot water system functioned adequately and reliably for the duration of your stay. Rest assured, we are committed to ensuring that such situations are avoided in the future.
Regarding the delay in receiving your keys, we extend our sincerest apologies for any inconvenience this may have caused. While we strive for a seamless check-in process, unforeseen circumstances can occasionally lead to delays. Please know that such instances are not typical, and we are constantly working to enhance our service in this regard.
Thank you for your understanding and patience. Despite these minor hiccups, we hope you had an enjoyable stay and would be thrilled to welcome you back in the future for a smoother experience.
Quality Department.
Very well placed in the city ! We feel good in the appartement. Just a bit dark but all was good !
Response from the Quality Department
Dear Johan,
Thank you for taking the time to share your experience. We´re delighted to hear that you found our apartment to be a good place to visit Sevilla and that you enjoyed its central location. We´re glad that you felt comfortable during your stay. Your feedback is valuable to us, and regarding the light, we will consider how we can improve the lighting in the future. We hope to have the pleasure of welcoming you back on your next visit to Sevilla.
Quality Department.
Response from the Quality Department
Estimado Jose Antonio:
Nos complace saber que el apartamento superó sus expectativas y le ofreció una estancia agradable. Valoramos sus amables palabras sobre la ubicación, limpieza y comodidades del apartamento. Agradecemos su recomendación y esperamos con ansias recibirle nuevamente en el futuro. Nuestro personal de recepción siempre está dispuesto a hacer que su estancia sea lo más fácil y cómoda posible. Será un placer servirle de nuevo en el futuro.
Departamento de Calidad.
Response from the Quality Department
Dear Beth,
thank you for sharing your feedback with us. We´re delighted to hear that you found our location great and our interiors clean and basic. We aim to provide a comfortable and convenient base for guests who want to explore the area and are glad to hear that our property served that purpose for you. We hope to have the opportunity to welcome you back in the future.
Bad schmutzig, Küche auch nicht wirklich sauber, Ausstattung schlecht, alles wackelig. Und es hat am Anfang auch sehr abgestabden gerochen
Response from the Quality Department
Dear Ursula,
Thank you for sharing your feedback with us. We´re pleased to hear that you found our location very good and appreciated the friendly key handover and communication. We apologize for the cleanliness issues you encountered, as well as any concerns with the equipment. Your comments are important to us, and we´ll address them promptly to ensure a better experience for our future guests. If you had informed us about these incidents during your stay, we would have provided a swift solution. Regarding the stale smell at the beginning, we´ll investigate further, though please note that issues with odors can sometimes be influenced by external factors such as the weather. Nevertheless, we´ll thoroughly inspect to ensure the highest standards are maintained. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfactory stay in the future.
Quality Department.
Nos hicieron esperar 40´ en check-in
Response from the Quality Department
Estimado Carlos:
Agradecemos sinceramente por compartir su opinión con nosotros. Nos complace saber que apreció nuestra ubicación, relación calidad-precio y la amabilidad de Sandra.
Lamentamos mucho la espera para realizar el check-in. Si bien los retrasos no son habituales, es importante tener en cuenta que existen condiciones humanas que pueden generar algún retraso puntual. Aun así, estamos trabajando activamente para mejorar nuestro proceso de check-in y minimizar los tiempos de espera para nuestros huéspedes en el futuro. Agradecemos su comprensión y esperamos tener la oportunidad de darle la bienvenida nuevamente para una experiencia más fluida.
Departamento de Calidad.
Mauvaise odeur dans la salle de bain. Pas de tasses à café. Intérieur de l´appartement sombre.
Response from the Quality Department
Dear Antonie,
Thank you for sharing your experience with us. We´re pleased to know that you found our location favorable. We apologize for any inconvenience caused by the odor in the bathroom. Please note that such issues can sometimes be influenced by factors like weather conditions. Regarding the absence of coffee cups, we typically provide coffee capsules for all our guests, and we regret that this was not the case for you.
Your feedback is valuable to us, and we´ll make every effort to ensure a more consistent experience for all our guests in the future. We appreciate your understanding and hope to have the opportunity to host you again under more favorable circumstances.
Quality Department.
El sofá cama era muy muy incómodo. Deberían de cambiarlo. Es una pena, porque eclipsaba toda la estancia.
Response from the Quality Department
Estimada Maialen,
Agradecemos sus comentarios sobre su reciente estancia con nosotros. Nos alegra saber que encontró el apartamento bien equipado y impecablemente limpio, y que tuvo una experiencia agradable con nuestro personal, especialmente con Inma. También nos complace saber que la ubicación fue perfecta para usted.
Sin embargo, lamentamos saber que encontró el sofá cama incómodo. Su comodidad es importante para nosotros, y le pedimos disculpas por cualquier inconveniente que esto le haya causado. Apreciamos su sugerencia con respecto a reemplazar el sofá cama, y la tendremos en cuenta para futuras mejoras.
Esperamos darle la bienvenida de nuevo en el futuro y brindarle una experiencia aún mejor.
Atentamente,
Departamento de Calidad
Response from the Quality Department
Estimada Penélope,
Nos complace saber que disfrutó de su estancia en nuestro alojamiento y que encontró la ubicación conveniente para explorar los lugares más interesantes de Sevilla. Nos esforzamos por proporcionar un ambiente acogedor y todas las comodidades necesarias para que nuestros huéspedes se sientan como en casa.
Es gratificante saber que apreció los pequeños detalles, como los suministros de cocina y baño que proporcionamos para mejorar su experiencia. Nuestro objetivo es superar las expectativas de nuestros huéspedes y nos alegra saber que cumplimos con este objetivo durante su estancia.
Agradecemos sus amables palabras hacia nuestro personal. Siempre nos esforzamos por brindar un servicio amable y atento para garantizar una experiencia memorable para nuestros huéspedes.
Esperamos darle la bienvenida de nuevo en el futuro y seguir siendo su elección de alojamiento en Sevilla.
Saludos cordiales,
Departamento de Calidad
La pega que se le puede poner es el colchón del sofá cama.Muy incómodo por el desgaste que tiene,creo que necesitaría un cambio .
Response from the Quality Department
Estimada M.Jose,
Apreciamos que destaque la ubicación central de nuestro apartamento. Es gratificante saber que consideró nuestra ubicación como un factor positivo en su estancia.
Por otro lado, sentimos oír que el sofá cama del salón no cumplía sus expectativas en cuanto a comodidad para dormir. Lo revisaremos y, si es necesario, estudiaremos la posibilidad de sustituirlo para acomodar mejor a futuros huéspedes.
Esperamos tener la oportunidad de recibirla de nuevo para seguir cumpliendo con sus expectativas.
Saludos cordiales,
Departamento de Calidad
Needed more utensils in the kitchen.
Response from the Quality Department
Dear Clare,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay.
Regarding the kitchen supplies, we appreciate your suggestions. We will review and replenish the inventory to ensure our guests have everything they need for a comfortable stay.
Kind regards,
Quality Department
El sofá cama es muy malo. Dormimos 2 personas muy mal durante 4 noches. Es lo peor de mi estacia.El resto genial.
Response from the Quality Department
Estimada Antonia,
Valoramos profundamente su elogio sobre la ubicación de nuestro apartamento. Nos complace saber que nuestra localización contribuyó a hacer su estancia aún más agradable.
Lamentamos que el sofá cama no haya sido tan cómodo como esperaba, y agradecemos su comentario al respecto para poder mejorar nuestros servicios para futuros clientes.
Su confort es nuestra prioridad.
Esperamos tener la posibilidad de volver a hospedarla en el futuro, ofreciéndole una estancia aún mejor.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Estimado Irati,
Gracias por tomar el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos complace haber cumplido con sus expectativas.
Saludos cordiales,
Departamento de Calidad
Sofá cama en mal estado. El segundo día iban a dar parte para solucionarlo y no volvió a aparecer nadie por allí. Solución, colchón al suelo
Response from the Quality Department
Estimado Juan Francisco,
Muchas gracias por su feedback.
Sentimos profundamente lo referente al sofá cama. Esta situación es inusual en nuestros apartamentos e incumple los estándares de alta calidad que buscamos para nuestros huéspedes, revisaremos y tomaremos acciones inmediatas sobre dicho sofá cama para garantizar estancias acordes a lo que queremos ofrecer a nuestros clientes. Lamentamos nuevamente esta situación experimentada y trabajaremos para que no se vuelva a repetir en el futuro.
Le agradecemos sus comentarios que nos ayudan a mejorar, y esperamos poder hospedarle de nuevo en el futuro, ofreciéndole una estancia mucho más agradable.
Saludos cordiales,
Departamento de Calidad
The location was amazing. Close to all of the restaurants, bars,very close to the cathedral. Roads are narrow so taxi may have to drop you off a few yards away but very easy to navigate. There is a taxi rank not too far away. Great bars and restaurants and close the the cathedral and the main strolling area. People were so friendly.
The apartment was good, large but a little tired. It was in an inner courtyard with not a lot of light. This was my mistake as I did not understand interior vs exterior rooms.
Response from the Quality Department
Dear Patricia. It´s wonderful to hear that you enjoyed the beauty of Seville. Our proximity to the city´s significant attractions is a deliberate choice to enhance our guests´ experiences. Your feedback serves as a reminder of the importance of our location. We apologize for any misunderstanding that may have occurred during your stay. We try to be transparent regarding the description of the apartment.
We are here for whatever you need, we hope to see you again soon.
Quality Department.
Response from the Quality Department
Dear Cedric,
Thank you for sharing your experience and your kind words about our modern, clean, and well-located apartment. We appreciate your feedback regarding the sofa bed. Ensuring the comfort of all our guests is a priority, and we regret that this aspect fell short during your stay.
We will promptly address the issue with the sofa bed to ensure it meets the standards required to accommodate four guests comfortably. Your input is truly valuable as it helps us improve our offerings for the future.
We hope to have the opportunity to host you again and provide an enhanced and comfortable experience.
Response from the Quality Department
Estimado Sócrates,
Apreciamos profundamente el tiempo que se tomó para escribir esta crítica positiva. Sus percepciones y satisfacción significan mucho para nosotros. Estamos constantemente luchando por la excelencia en hospitalidad, y sus comentarios nos alientan. Esperamos con ansias su próxima visita.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Roman,
Thank you for your feedback. We appreciate your positive comments about the communication and the location of the apartment. Thank you for understanding that the difficulty of driving in the city centre is due to its narrow streets which are part of its tourist and cultural attraction. However, there is plenty of parking available in the area.
On the other hand, we´re sorry to hear that the sofa bed in the living room didn´t meet your expectations for sleeping comfort. We will review this and, if necessary, consider a replacement to better accommodate four guests.
Regarding the brightness of the apartment, it depends on the time of day. as you mentioned before the apartment is located in a typical Andalusian courtyard, where natural light varies depending on the time of day and moment.
Finally, We´re delighted that you enjoyed the rooftop pool, it´s indeed a great feature for our guests.
Your feedback is essential to us, and we´ll use it to make improvements where needed. We hope you had a wonderful time exploring Seville, and we´ll consider your input for enhancing our accommodations. Thank you for staying with us.
Kind regards,
Quality Department
Response from the Quality Department
Dear Stacey, Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Quality Department
Response from the Quality Department
Dear Jenni,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing. Thank you for sharing your positivity with us.
Kind regards,
Quality Department
Response from the Quality Department
Dear Claire,
Thank you for taking the time to share your feedback regarding your recent stay in our apartment. We appreciate your positive comments about the great location and your overall experience during your stay.
However, we are sincerely sorry to hear about the initial cleanliness issue you encountered upon your arrival. This is indeed unusual in our apartments, and we deeply regret any inconvenience it may have caused. We´re pleased to hear that our team acted promptly to rectify the situation and that you were compensated accordingly. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we appreciate your understanding in this matter.
We are grateful for your recommendation, and we hope that despite the initial hiccup, you were able to explore and enjoy the attractions in Seville during your visit. Thank you for choosing our apartment, and we look forward to the opportunity to host you again in the future, providing a seamless and pleasant stay.
Warm regards,
Quality Department
Response from the Quality Department
Dear Marie-Therese,
Your kind words towards our dedicated staff is greatly appreciated and warmly received. It´s very rewarding for us to know that the efforts of our team contributed to enhancing your experience during your stay.
Kind regards,
Quality Department
Response from the Quality Department
Dear Joachim,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Kind regards,
Quality Department
Response from the Quality Department
Dear Hugues,
Thank you for sharing your review of your stay. We´re delighted to hear that you enjoyed our lovely pool and the central location of the apartment, just a short walk from Seville´s cathedral.
We understand that finding free parking nearby can be challenging, especially in the historic city center of Seville. However, we´d like to inform you that there is a convenient parking option just a 5-minute walk from the apartment at Parking Sevilla SL. This can be a practical solution for travelers arriving by car.
We hope that despite this inconvenience, you had a pleasant stay in Seville and will consider returning to visit us in the future.
Best regards,
Quality Department
Response from the Quality Department
Dear Massimo,
Thank you for your kind words about our well-maintained and clean apartment. We appreciate your feedback regarding the limited supply of bathroom and kitchen accessories, such as soap, shampoo, and cooking essentials. We´ll certainly take this into consideration to enhance the guest experience.
As for the rooftop pool, we understand your point about its size and the absence of sun loungers and umbrellas. Given our central location, it can be challenging to allocate ample space for a larger pool area. However, we´re pleased to hear that it was still a valuable asset, especially during the August heat.
Our prime location close to the cathedral and major attractions, in a quiet and peaceful neighborhood, is indeed a highlight. We hope you had an enjoyable stay, and if you choose to visit us again, we´ll strive to make your experience even more pleasant. Your feedback is important to us, and we look forward to hosting you in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Fanny,
We´re delighted that you chose Conde de Ibarra in Seville for your stay. Your positive feedback warms our hearts and reinforces our commitment to delivering a memorable experience. We hope to have the pleasure of hosting you again in the future.
Kind regards.
Quality Department
Response from the Quality Department
Dears Claude et Karine,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Kind regards,
Quality Department Manager
Response from the Quality Department
Dear Virginie,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Pierre Luc,
We read with great joy how much you have enjoyed your stay at our apartment. We look forward to your next visit.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Roberta,
Thank you for your kind review. We´re delighted to hear you enjoyed the central location and had a great time exploring Sevilla. Hope to host you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Nikki, thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a great experience and that our team made your stay memorable. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. Thank you again for your review, and we hope to see you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Pierre-Oliver, Thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Florence,
Thank you for choosing our apartment as your temporary home. We are grateful for your decision and sincerely apologize for any inconvenience you experienced. We hope that you will consider staying with us again, as we are committed to providing you with a flawless experience that reflects our dedication to exceptional service.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Theresa,
Thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Géraldine,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Que las fotos principales que se ponen en el anuncio no corresponden con el apartamento. Es otro del mismo edificio.
Response from the Quality Department
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar.
Si bien en el anuncio genérico las fotos son compartidas entre varias propiedades, al seleccionar el apartamento concreto, aparece la información con las características y fotos respectivas antes de proceder a hacer la reserva.
Pese a ello, nos alegramos de que nos puntúe positivamente en los otros aspectos del alojamiento. Esperamos poder tener la oportunidad de volver a recibirle para superar sus expectativas.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Frances,
First and foremost, thank you for making us your choice apartment for your stay in Seville. We work hard every day to provide quality accommodations and it brings us great joy to know that we have succeeded. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Beate,
Thank you for choosing us and for writing this review. It seems that some aspects of your stay were not up to our usual standards. Please accept our most sincere apologies for the inconveniences that you describe. We hope you will give us the opportunity to show you our real level of hospitality in a future stay to recover your trust in us.
Jose L.H. Campos
Quality Department Manager
A bit too noisy
Response from the Quality Department
Dear Joanna,
The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. We look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Gonçalo,
Thank you very much for the time you spent to share your personal impressions of your stay at our apartment. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. However, we would like to take this opportunity to clarify some aspects of your review.
After careful investigation and follow up, we have confirmed that the pictures on the advertisement, as well as on the confirmation email sent moments after the reservation was made, do match the apartment. Nevertheless, we apologize if for any reason there has been any misunderstanding during the communication.
We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience with us an unforgettable one for all the right reasons.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Barbara, thank you for taking the valuable time to leave a review of your Genteel Home experience. We are delighted to know that you enjoyed your time with us and loved the apartment for its prime location and excellent service. We certainly hope you will give us the pleasure of welcoming you back in the near future.
Aija T.
Quality Department
Response from the Quality Department
Dear Mirona, thank you very much for choosing our apartment for your stay, It was a pleasure to assist your family during your time in Seville. We highly appreciate the time you took to share your constructive comments.
We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Bémol : le parking de la voiture cher et loin .
Response from the Quality Department
Dear Sabine, thank you very much for staying with us and sharing your personal experience and opinion. To keep improving our services, we highly appreciate your constructive feedback.
We would love the opportunity to welcome you back the next time you are visiting Seville.
Aija T.
Quality Department
Response from the Quality Department
Dear Ilaria, thank you for the lovely review you shared following your stay in our apartment. We are delighted to read that we were able to match your expectations and hope you will visit us again in not too distant a future.
Aija T.
Quality Department
We LOVED our stay here and we loved Seville. It was our favorite part of our trip to Spain. The building is beautiful, quiet, and centrally located. The pool was key, we took a break from the heat and walking every day to let our daughter swim. We also loved our little interior patio. The apartment was clean and comfortable and I Ioved the shower! The rental company communicated well. We would definitely stay here again. Thanks!
Response from the Quality Department
Dear Lisa, thank you very much for staying with us and for your comments and positive feedback about our installations and location. We are glad to read that you had a pleasant stay with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Katarzyna, thank you very much for staying with us. We highly appreciate your highlights on our excellent location and easy communication with our team.
Thank you for the time you took to share your opinion, your comments help us to ensure continuous improvement in our services.
We look forward to seeing you again soon.
Aija T.
Quality Department
Response from the Quality Department
Thank you very much for your valuable review. It is very important for us to know the opinion of our guests.
We are pleased that our apartment met your expectations and we would love you to come back and enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
We are excited to learn you had a great stay with us. Thank you for taking a moment to highlight our location and exceptional service. It would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
Response from the Quality Department
Thank you very much for your review. To ensure continuous improvement in our services, we appreciate your feedback about your personal experience at our property. We are pleased that our apartment was to your satisfaction.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Celia, thank you very much for sharing your experience in our apartment. We however understand reading your review that apparently you were not properly informed about our apartment´s services prior to your arrival and would like to take the opportunity to point out that a full description of the apartment and its features is available online. As you can see the pool is open from June, and your stay was in May. Unfurtunately we are not able to confirm the availability of the pool before the establiched date as it is a communal pool of the building and its availability does not depend directly on us.
Thank you once again for making us your choice apartment, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Response from the Quality Department
Dear Laurent, thank you very much for your feedback. We are delighted to read that we were able to match your holiday expectations.
We look forward to serving you again in the future.
Aija T.
Quality Department
emplacement idéal pour visiter la ville à pied
Response from the Quality Department
Thank you Sebastien for sharing your opinion, we highly appreciate it.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
El sofá cama es incómodo, se hunde en el medio
Response from the Quality Department
Etimada Eva, le damos las gracias por compartir su opinión sobre sus vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello.
Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos y esperamos su próxima visita.
Aija T.
Departamento de Calidad
Besvärligt med toalett och badrum innanför sovrummet när man är fler som bor där.
Response from the Quality Department
Thank you for sharing your feedback on your recent holiday experience among us.
Your comments help us to achieve our goal to keep on delivering unforgettable holiday experiences to our guests, therefore we highly value your time and constructive criticism.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you very much for your feedback.
We are very pleased to read your satisfaction with the comfort of the apartment and we are grateful for your highlight on our service we provide the guests aimed at guaranteeing a memorable stay.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Response from the Quality Department
We greatly appreciate the time you spent to share your experience in our apartment. Thank you for this positive review of your stay with us, We look forward to meeting you in near future again.
Response from the Quality Department
Dear Zdeněk
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Conde de Ibarra apartment and are delighted to read that we were able to match your holiday expectations. Regards
The only one thing is is did not have an oven only microwave but this did not bother us as there was plenty of kitchen equipment, iron, fridge freezer, toaster, kettle etc.
we would have loved a view but on the other hand not having a street view made the apartment quiet and great for getting some good nights rests.
Lola, the girl who met us with the keys was very friendly and informative.
The set of bedding was too small for the bed, and the bottom sheet was rolling up in the night.
Response from the Quality Department
Dear Irina, thanks for your comment. We are sorry that the sheets did not offer you a high comfort. Perhaps it was due to confusion when using others of smaller dimensions. We apologize for it and we will work so that it does not happen again. We would have liked to have been informed about it during your stay to offer you an immediate solution. We hope that despite this, you enjoyed your stay in Seville. Regards
Fatima Roca - Chief of Customer Service
Response from the Quality Department
Dear Warren, thanks for your comment. After your check out we have checked the toilet and solved the problem. We are sorry for the inconvenience and we are glad to know that despite this minor inconvenience, you have enjoyed your stay with us. Regards
Fatima Roca - Chief of Customer Service
Response from the Quality Department
Estimada Sandra, gracias por su amable comentario. Nos alegra mucho saber que les ha gustado el apartamento y que han disfrutado de su estancia con nosotros. Sentimos que el sofá cama no les pareciera suficientemente cómodo. Ha sido comprado hace tan solo unos meses y quizá estén acostumbrados a algo más blando. En cualquier caso lo revisaremos . Ha sido un placer haberles alojado. Saludos
Fátima Roca - Responsable Dpto. de Calidad
It was located in the heart of Sevilla only 6 walking minutes to the cathedral. The air condition works very calm.
La cocina, la sala, el cuarto y el baño todo me ha gustado muchísimo
The location was super! Only 5 min. from the Cathedral and the centre of the town. Very comfortable bed & sofa & it has all the equipment you may need. Croissants, muffins & donuts were waiting for us as a Welcome Treat as we arrived very early.
The first day we had some noise because of constructions to the apartment next door but it was taken care off right away from Fatima. She came right away and solved the problem!
Response from the Quality Department
Dear guests, thank you for your comment. We are glad to know that you liked the apartment, especially for its central location. Also that the breakfast that we offered you to your arrival was appreciated. We are sorry the inconvenience for the construction works of the neighbors, and luckily we could solve it so that they did not affect you during your stay. It has been a pleasure to have hosted you. Regards
El recibimiento y lo que nos faciltiaron fue excelente
que la los fusibles de uno de los departamentos se saltaban permanentemente y se trancaba el agua de la ducha. En el otro departamento se rompio la manguera del calefon y se inundo la sala
Die Heizung hat nicht funktioniert.
locatie is erg goed.
kwaliteit, appartement werd verhuurd voor 4 volwassenen echter was er maar fatsoenlijke slaapplek voor 2. Verder wat het appartement verouderd, zeker de keuken. Zwembad was gevuld maar niet toegankelijk.
Internet issues, over priced
La ubicación es muy buena. En pleno barrio de Santa Cruz y a un paso de la Catedral y zona de bares. Tuve un pequeño problema con el sumidero de la ducha, pero lo arreglaron rápidamente. El personal es atento y está pendiente de ti en todo momento para que te sientas cómodo. He estado en unos días de muchísimo calor en Sevilla, pero al ser un bajo, el ambiente del apartamento se mantenía fresco. Finca muy tranquila. No se escucha ningún ruido.
Lo único que no me gustó es que tenía muy poca Luz. Mi apartamento estaba en Conde Ibarra, 15, era un bajo con ventanas a un patio interior y al patio central de la finca. La cocina sobretodo, muy poco iluminada. El aire acondicionado parece que es bastante antiguo y no funcionaba bien, pero lo suficiente para que refrescara el apartamento completo, incluido el dormitorio. Tiene piscina, pero las veces que fui a bañarme no estaba en funcionamiento la depuradora y el agua no daba la sensación de la limpieza que debería.
Response from the Quality Department
Estimada Isabel, muchas gracias por su comentario. Nos alegra saber que les ha gustado el apartamento en general, sobre todo gracias a su magnífica ubicación, y que la atención de nuestro personal también haya sido de su agrado. Tomamos en cuenta sus comentarios y sugerencias para poder mejorar en todo lo que está en nuestra mano, de manera que para la próxima, ya sea en éste o en otro de nuestros apartamentos Genteel Home, podamos ofrecerle una completa satisfacción y una estancia maravillosa. Saludos
El apartamento estaba antiguo. La encimera de la cocina se levantaba, el aire acondicionado sonaba constantemente, un ruido tremendo y encima solo había un aparato en el salón.
Response from the Quality Department
Estimado Ignacio, gracias por su comentario. Lamentamos que no le haya gustado el apartamento. No estamos de acuerdo en que el apartamento sea antiguo, de hecho ha sido reformado parcialmente recientemente (como el baño), y pronto se reformará también la cocina par actualizarla. Informaremos a nuestro departamento de incidencias para que revise la encimera y el aire acondicionado, pero lamentamos que no nos haya informado de ello durante su estancia para poder solucionarlo inmediatamente, ya que no teníamos constancia de ningun problema y los clientes anteriores tampoco nos notificaron la existencia de los mismos. Ciertamente, sólo hay un aparato de aire acondicionado en el salón, pero siendo el apartamento que tenía reservado de 60 m2, creemos que es más que suficiente para enfriar el apartamento al completo. Saludos
Response from the Quality Department
Muchas gracias por dejarnos tu comentario Josu, siempre nos ayuda a mejorar! Primero de todo, agradeceros vuestra comprensión y ayuda durante la gestión de la incidencia con la cerradura. Con respecto a las incidencias que nos comentas, ya se le han comunicado al departamento de incidencias y estar en trámites de ser solucionadas. Genteel Home Team
The apartment was in a brilliant location, walking distance to everything to see in Seville with supermarkets closeby for supplies. The wifi was consistent, the aircon was great to recover from the hot Seville weather. We were 3 people, so 2 in the bedroom and 1 on the pull out sofa bed. The hosts went above and beyond when I told them it was a special occasion and requested champagne on arrival. They helped organise this for me and also gave me a box of brand new champagne glasses! A great stay, and a bonus that they have a roof top pool (which we didn´t realise before going - it would have been excellent to have an afternoon dip). I highly recommend.
No complaints whatsoever, but if you get this apartment in particular, just note that the outside area is internal (there is no view and is shared with a neighbour). But otherwise it was great!
Dommage que la climatisation soit uniquement dans la salle et pas dans la chambre mais ventilateur sur pied disponible. Attention appartement situé dans la vieille ville accès délicat en voiture.
sur tous les renseignements que nous lui avons demandé. Résidence propre, calme comme l´appartement. Je vous recommande cet appartement pour sa situation, son calme et sa propreté
Clear indications to meet the contact person who handed over the keys.
Nice wellcome by staff.
On the pictures the apartment looks much brighter then it realy is, but this is a good choice to visit Sevilla.