Campana is a beautiful design apartment attention to detail with a great location in La Campana, the heart of Seville itself. Also next to the Cathedral, Giralda and the Reales Alcázares, among other sights.
This is a completely exterior property located on the seventh floor with large windows which provides it with lots of natural light, truly a privilege.
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Campana Apartment
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Únicamente lo céntrico que era , y las vistas que teníamos . Estuvieron pendientes de la hora de nuestra llegada , pero el recibimiento fue frío y con prisas . Tienes café , (detalle de agradecer).
Las fotos deben ser del día de la inauguración. El sofá con manchas , ni un solo rollo de papel higiénico . Cuando llegas de patear Sevilla , te apetece descansar un poco y ver un ratito la TV , pues no , porque solo se ven canales locales. Les informe y vinieron el mismo día , pero quedó exactamente igual . Las cortinas de la habitación no funcionaban . Tiene lavadora y tendedero, pero podrían tener unas cuantas pinzas ,
Response from the Quality Department
Estimada Josefina:
Gracias por compartir su experiencia con nosotros. Nos complace saber que la ubicación céntrica y las vistas del apartamento fueron de su agrado, así como que apreciara el detalle del café y nuestra atención a la hora de su llegada.
No obstante, lamentamos que otros aspectos no hayan cumplido con sus expectativas. Le aseguramos que nuestro principal objetivo es siempre hacer que nuestros huéspedes se sientan cómodos y bienvenidos. Por otro lado, tomamos nota de sus observaciones sobre el mobiliario para revisar y mejorar la calidad de los elementos mencionados en caso de ser necesario.
Respecto a la televisión, entendemos que los canales nacionales disponibles no hayan sido la oferta más emocionante para usted. A veces, la tecnología y la ubicación tienen sus limitaciones, pero tomamos nota de su comentario y lo consideraremos para futuras mejoras en nuestro repertorio de entretenimiento. En cuanto a los amenities, valoramos sus sugerencias. Nos aseguramos de que todos los detalles se repongan antes de cada estancia para evitar situaciones similares, cumpliendo con los protocolos establecidos y siempre con el objetivo de garantizar la satisfacción de nuestros huéspedes.
Agradecemos sinceramente su retroalimentación, que nos ayuda a seguir mejorando. Esperamos poder darle la bienvenida nuevamente en el futuro y ofrecerle una experiencia aún más satisfactoria.
Departamento de Calidad.
Podría ser mejor tener cafetera, ya que solo hay cápsulas de café. El sofá cama es un poco chirriante, pero por lo demás es cómodo para dormir.
Response from the Quality Department
Dear Nga,
Thank you for your kind feedback. We are delighted to hear that you enjoyed the excellent location of the apartment, with its beautiful view of the Metropol Parasol, as well as the smooth check-in and check-out process. We´re also pleased that the dishwasher and washing machine worked well during your stay.
We appreciate your suggestion regarding the coffee machine and will take it into consideration for future improvements. Additionally, we value your comments about the sofa bed and will review it to ensure the comfort of our future guests.
Thank you again for sharing your experience. We hope to welcome you back in the future.
Quality Department.
La atención del servicio
Algunos pequeños detalles de la casa que estaban rotas pero nada que molestara
Response from the Quality Department
Estimada Paula:
Gracias por compartir sus amables comentarios. Nos complace saber que su estancia fue perfecta y que la atención recibida cumplió con sus expectativas.
Lamentamos que algunos pequeños detalles de la casa estuvieran rotos, aunque nos alegra que estos no hayan supuesto una molestia durante su estancia. Apreciamos su feedback y lo tendremos en cuenta para mejorar en futuras ocasiones.
Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad.
La positione con vista su Las Setas e la grandezza dell´appartamento
Alcuni dettagli nella manutenzione dell´appartamento che denotano trascuratezza, in particolare negli arredi (antina dell´ armadio, porta del bagno, letto mal fatto); c´era un bidet ma non l´asciugamano aggiuntivo. Mi sono state chieste mille informazioni sul mio arrivo, un´assiduità quasi assillante ma alla fine ho dovuto aspettare 5 minuti la persona con le chiavi.
Response from the Quality Department
Dear Paola,
Thank you for your feedback. We are pleased to hear that you appreciated the beautiful location and the size of the apartment, as well as the view of Las Setas.
Regarding your comments about the maintenance and cleanliness, we sincerely regret that some details were not up to your expectations. We take these matters seriously and will certainly review the issues you mentioned to ensure they are addressed promptly.
As for the request for arrival information, we typically ask for this to avoid any delays or waiting times, as we aim to make the check-in process as smooth as possible. We regret, however, that you had to wait for 5 minutes due to an unexpected issue, this is not typical of our service, and we will work to ensure that situations like this do not happen again. We do hope that this small inconvenience did not overshadow your overall experience.
Thank you for bringing these matters to our attention, and we look forward to welcoming you again in the future.
Quality Department.
Exccelente ubicacion
Response from the Quality Department
Estimado Andres:
Gracias por compartir su opinión. Nos complace saber que encontró el apartamento muy cómodo y que disfrutó de su excelente ubicación. Agradecemos su confianza y esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad.
Nos gustó mucho el apartamento, limpio, amplio y con todo tipo de detalle (café, pastilla lavadora y lavavajillas…)
La persiana de la habitación no cerraba/encajaba correctamente. La llave de la puerta de acceso al pasadizo, por este pasadizo tenías que pasar obligatoriamente para acceder a la puerta del edificio no teníamos y la que nos habían dicho que era no entraba en la cerradura (menos mal que estaba abierta otra puerta que había en la calle de atrás
Response from the Quality Department
Estimada Azucena:
Gracias por compartir su experiencia. Nos complace saber que la ubicación del apartamento y la relación calidad-precio fueron de su agrado. Además, nos alegra mucho que haya disfrutado de la limpieza, amplitud y los detalles ofrecidos, como el café y los productos de limpieza.
Lamentamos los inconvenientes que experimentó con la persiana de la habitación y la llave de acceso al pasadizo. Apreciamos que nos haya informado sobre estos aspectos, ya que nos ayuda a mejorar nuestros servicios. Revisaremos ambas situaciones para asegurarnos de que no se repitan y proporcionar una experiencia aún más satisfactoria a nuestros futuros huéspedes.
Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y ofrecerle una estancia igualmente placentera.
Departamento de Calidad.
Bellissimo appartamento molto luminoso con vista spettacolare sulla città. Dotato di tutto il necessario. A due passi le vie principali con negozi, bar, ristoranti e tutto quello di cui si può avere bisogno.
Response from the Quality Department
Dear Lola,
Thank you for taking the time to share your feedback. We are pleased to know that the location of the apartment met your expectations, and we greatly appreciate your kind words about our welcoming and responsive team.
However, we sincerely regret that certain aspects of your stay did not align with your expectations. Cleanliness is a top priority for us, and we deeply apologize for the issues you encountered. We take great care in ensuring our apartments are cleaned to the highest standards, and your comments will be shared with the team to prevent any recurrence of this issue in the future.
Regarding the leak, we understand the inconvenience it caused. Due to the time of your report, we were unfortunately unable to address the issue immediately. However, as communicated, our maintenance team was able to review and resolve the matter the following morning. We apologize for any discomfort this may have caused during your stay.
We value your feedback and will continue working to improve our services. Despite these challenges, we hope you were still able to enjoy your time in Seville, and we would be delighted to welcome you again in the future to offer you a better stay.
Response from the Quality Department
Dear Lorenzo,
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the fantastic views of the Metropol Parasol and the city from the large window on the seventh floor. It’s great to know that you found the apartment modern and equipped with all the comforts you needed. We hope to welcome you back for another enjoyable stay in the future.
Quality Department.
Position is super central, apartment is nice.
Response from the Quality Department
Dear Maryna,
Thank you for sharing your feedback. We are pleased to hear that you enjoyed the central location of the apartment and found it to be nice. We hope you had a great time exploring Seville and would be happy to welcome you back on your next visit.
Quality Department
Response from the Quality Department
Dear Isabelle,
Thank you for your kind words. We are delighted to hear that you found the apartment well-located and well-equipped, and that you experienced a warm and friendly welcome. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.
Quality Department,
The window shutters of the living room did not open, so it was dark and we could not enjoy the beautiful view from the apartment. There was a pillow missing on the first day. And the air conditioners are old so make noise.
Response from the Quality Department
Dear Ilies,
Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the location of our apartment. However, we sincerely regret that one of the window shutters in the living room was not functioning properly and that it could not be repaired during your stay, as the issue required more time to resolve. We apologise once again about ir and we want to assure you that we have since taken the necessary measures and the shutter is now functioning correctly. Regarding the pillow, we regret for the initial oversight but we are glad to know that our team was able to provide you with one as soon as they were notified.
We have also taken note of your comments about the air conditioners. We will review their condition to ensure they are functioning correctly and to prevent any similar inconvenience in the future.
Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better experience.
Quality Department.
location right in the centre of Seville
The apartment was completely disappointing. It really needs an overall update and fixing some things. Like the shutter. Now it couldn´t go up so our beautiful view couldn´t be seen. The bathroom door was very dirty with mold. During the shower part of the floor was completely wet.
Response from the Quality Department
Dear Karin,
Thank you for sharing your feedback about your recent stay. We are pleased to hear that you found the location to your liking. However, we sincerely apologize that your overall experience did not meet your expectations.
Regarding the issues you communicated to us during your stay, we made every effort to provide prompt solutions via WhatsApp. We regret that the actions taken to remedy the inconveniences, including sending maintenance and a cleaner to address your concerns and providing an additional cleaning, were not entirely satisfactory. Despite our efforts to improve your stay, we are saddened that they were not sufficient.
We acknowledge your opinion that the apartment needs improvement and assure you that we will work diligently to address and enhance the areas requiring attention. We are taking steps to resolve these issues definitively to prevent their recurrence in the future. Your feedback is invaluable to us as it helps us enhance the quality of our services.
We appreciate your understanding and hope you will give us another opportunity in the future to provide you with a much more pleasant experience.
Quality Department.
Response from the Quality Department
Dear X Jiang,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience and we appreciate your kind words about our customer service team. We look forward to the opportunity to serve you again.
Quality Department.
Location
Very poor maintenance and noise from the apartment above
Response from the Quality Department
Dear Simon,
Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated the location of our apartment.
However, we deeply regret the inconvenience caused by the noise from neighboring units. Although we cannot influence their daily activities, upon receiving your notification, we promptly contacted them to ensure compliance with designated quiet hours. We trust this action has addressed the issue. Please accept our sincere apologies once more for this inconvenience. Rest assured, we will monitor the situation closely to prevent recurrence, ensuring the comfort of all our guests in the future.
Regarding the inconveniences mentioned during your stay about the maintenance of the apartment, we are pleased to know that our customer service team was always available to address any questions or issues you experienced. We assure you that we have conducted a thorough review of the apartment to confirm that everything is functioning correctly and that the maintenance has been carried out properly.
Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more pleasant experience.
Quality Department
Response from the Quality Department
Estimado Israel:
Gracias por sus comentarios. Nos complace saber que encontró el apartamento espacioso y bien equipado. Lamentamos el inconveniente con las persianas del salón y nos disculpamos por las molestias causadas. Nos aseguraremos de que este problema se solucione lo antes posible para evitar situaciones similares en el futuro. Agradecemos que nos haya informado sobre este asunto y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.
We loved everything.
Response from the Quality Department
Dear Marlise,
Thank you for sharing your feedback about your recent stay with us. We are delighted to hear that you appreciated our central yet quiet location and found our customer service staff to be excellent.
We are thrilled that you loved everything about your stay. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.
Quality Department.
Response from the Quality Department
Dear Shirley,
Thank you for sharing your positive experience. We are delighted to hear that you found our accommodation perfect, quiet and perfectly equipped.
It is wonderful to know that our beds and views met your expectations.
Your satisfaction is our priority, and we appreciate your kind words.
We look forward to having the pleasure to welcome you back for another pleasant stay.
Quality Department
Response from the Quality Department
Dear Genne,
Thank you for your kind words. We´re delighted to hear that you enjoyed the convenient location of our apartment, just a short stroll from Las Setas and close to the wonderful neighborhoods of Santa Cruz, Macarena, Tirana, and more. It´s fantastic that you found the space super bright, clean, and comfortable. We´re glad our staff was able to assist you, albeit with a small glitch with the roll-up shade. We hope to have the pleasure of welcoming you back in the future.
Quality Department.
Response from the Quality Department
Estimado Alejandro:
Agradecemos mucho su confianza en nuestros alojamientos en Sevilla de Genteel Home y que nos haya elegido como su opción habitual. Nos complace saber que nuestras propiedades han cumplido con sus expectativas y se han convertido en una apuesta segura para usted. Estamos comprometidos a seguir proporcionando experiencias excepcionales en cada una de sus estancias. Esperamos darle la bienvenida nuevamente en el futuro y seguir siendo su elección preferida en Sevilla. Gracias por su continuo apoyo.
Departamento de Calidad.
Response from the Quality Department
Estimada Carmen:
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar el trato ofrecido por el personal. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Departamento de Calidad.
The apartment was fully equipped and the view was great. Managers were easily accessible.
Response from the Quality Department
Dear Madeleine,
Thank you for your positive feedback. We´re thrilled to hear that you enjoyed your stay at our apartment and found its location to be top-notch. It´s wonderful to know that you appreciated the fully equipped amenities and the great view. Our team strives to be easily accessible and provide excellent service, so we´re glad to hear that we met your expectations in this regard. We look forward to welcoming you back soon.
Quality Department.
Estuvo todo perfecto.
Response from the Quality Department
Estimada Bárbara,
Nos sentimos sumamente honrados por sus amables palabras y le agradecemos de corazón que haya elegido quedarse en nuestro establecimiento. Es un inmenso placer poder servirle y contribuir a que su estancia sea memorable.
Saludos cordiales,
Departamento de Calidad
The host was so kind and helpful, available for various requests even before the arrival and all the time during the stay. The location is more than perfect, in the centre but very quiet at night, with a view at Setas. The apartment is well equipped, bright and spacious. They provided a discounted parking place, about 10 min away. There was a little problem with the wifi out of function, but we received more than fair compensation for this, showing that the hosts are very professional and that uou can rely on them while staying in Seville.
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Response from the Quality Department
Dear Marija,
Knowing that your experience was enjoyable reminds us why we do what we do. If your future travels lead you back to us, we´d be delighted to provide you with another exceptional stay. Your feedback inspires us to aim higher in delivering top-notch service. Thank you for your kind words and for choosing us as your destination.
Kind regards,
Quality Department
Appartamento nel centro storico. Molto comodo per muoversi in modo agevole e visitare i luoghi più interessanti. L´appartamento è spazioso, pulito e molto luminoso. Cucina ben attrezzata e munita di tutto l´occorrente, compresa la lavastoviglie.
Response from the Quality Department
Dear Arnaldo_corio,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department
A localização não poderia ser mais perfeita: abre sua janela e veja as Setas de Sevilha a um passo! A suíte é enorme e muito clara, arejada! O banheiro é muito grande e confortável, tem máquina de lavar roupas. A cozinha é completa e equipada, a sala muito bem decorada. Apesar de janelas imensas, tem cortinas blackout. Não tem estacionamento, mas o anfitrião te oferece um convênio que fica a um valor bem menor que o convencional. Só a entrada poderia ser mais bem sinalizada pq é praticamente dentro de uma galeria, o que fica meio difícil de encontrar.
Response from the Quality Department
Dear Bianca,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Response from the Quality Department
Dear Svitlana,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department
Response from the Quality Department
Estimado Miguel Ángel,
Nos alegra mucho saber que disfrutaron su estancia en nuestro apartamento. Nos esforzamos constantemente para mejorar la calidad de nuestro alojamiento y servicios, y es realmente reconfortante saber que lo estamos logrando. Esperamos darle la bienvenida de nuevo muy pronto.
Saludos cordiales,
Departamento de Calidad
Ev Sevilla şehir merkezinin tam olarak içindedir. Her yere yürüme mesafesindedir. Cadde üzerinde olduğu için her şeye ulaşım çok kolaydır. Yakınlarda bir otoparka arabamızı bırakabildik. Ev mükemmeldi. salon ve yatak odasında klima var. Her şey ama her şey tertemizdi. Havlular çarşaflar gerçekten tertemizdi. Anahtarı almak için ev sahibi geldi ve bizimle buluştu evi gezdirdi. tekrar gelirsek burada kalacağımıza eminim.
Response from the Quality Department
Dear Serpil,
Thank you for sharing such a wonderfully positive review. Your feedback is like a ray of sunshine for us. It was a pleasure to host you at Campana in Seville. Your enjoyment of your stay and your kind words mean a lot to us. We can´t wait to welcome you back for another fantastic experience. Your satisfaction is our utmost priority, and we´re grateful for your trust in us.
Kind regards,
Quality Department
Ev Sevilla şehir merkezinin tam olarak içindedir. Her yere yürüme mesafesindedir. Cadde üzerinde olduğu için her şeye ulaşım çok kolaydır. Yakınlarda bir otoparka arabamızı bırakabildik. Ev mükemmeldi. salon ve yatak odasında klima var. Her şey ama her şey tertemizdi. Havlular çarşaflar gerçekten tertemizdi. Anahtarı almak için ev sahibi geldi ve bizimle buluştu evi gezdirdi. tekrar gelirsek burada kalacağımıza eminim.
Response from the Quality Department
Dear Serpil,
Thank you for sharing such a wonderfully positive review. Your feedback is like a ray of sunshine for us. It was a pleasure to host you at Campana in Seville. Your enjoyment of your stay and your kind words mean a lot to us. We can´t wait to welcome you back for another fantastic experience. Your satisfaction is our utmost priority, and we´re grateful for your trust in us.
Kind regards,
Quality Department
Two technical issues need to be fixed to make this apartment 10/10: The shower/toilet situation and the blinders. Other than that, everything was clean and nice. Would definitely recommend it.
Response from the Quality Department
Dear Carlos,
We´re glad to hear that you found our apartment neat, modern, and well-furnished. It´s great to know that Carlos provided helpful assistance during check-in and that our guest service department was responsive to your needs.
We appreciate your feedback regarding the technical issues you encountered. Your comfort is our priority, and we will certainly review and address the shower/toilet situation and the blinders to ensure they meet our high standards. Maintaining the quality and functionality of our facilities is of utmost importance to us.
We´re delighted that you had an overall positive stay and would recommend our apartment. Thank you for your recommendation, and we hope to have the opportunity to welcome you back in the future for an even better experience.
Best regards,
Quality Department
Todo ,el apartamento,la ubicación ,en general muy bien todo.
Por decir algo el televisor no funcionaba muy bien.
Response from the Quality Department
Querida Margarita,
Apreciamos su comentario sobre su estadía en nuestro apartamento. Lamentamos mucho cualquier problema o inconveniente que haya experimentado durante su estancia. Sus críticas constructivas son extremadamente valiosas para nosotros y las utilizaremos para mejorar nuestros servicios. Esperamos que nos brinde otra oportunidad de servirle y que podamos brindarle una experiencia mucho más agradable y sin problemas.
Saludos cordiales.
Jose L.H. Campos
Director de Calidad
La ubicación, la decoración y las vistas
Nada. Todo muy bien
Response from the Quality Department
Querido Fabián,
Agradecemos mucho su amable reseña sobre su estancia en nuestro apartamento. Nos alegra saber que disfrutó de su tiempo en Sevilla y que nuestro servicio cumplió con sus expectativas.
Esperamos tener el placer de darle la bienvenida nuevamente en un futuro cercano y seguir brindándole experiencias memorables.
Saludos cordiales,
Director de Calidad
Response from the Quality Department
Estimado Luis:
Valoramos sinceramente sus comentarios y pedimos disculpas por cualquier molestia que haya experimentado durante su estancia. Su reseña es vital para nuestra mejora continua. Apreciamos sus amables comentarios y estamos comprometidos a garantizar una mejor experiencia en su próxima visita.
Jose L.H. Campos
Director de Calidad
Air conditioner was spitting out black soot, so hadn´t been cleaned for a while. Wasn´t shown where the front door key worked so couldn´t stay out late as we were scared of being locked out.
Response from the Quality Department
Dear Terrence, Thank you for taking the time to share your review. We apologize for any issues you experienced during your stay. Your feedback is instrumental in helping us improve our service. We appreciate your understanding and look forward to the opportunity to make your next stay more enjoyable.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Naoile,
We´re thrilled to hear you had a pleasant experience with our apartment´s location and our responsive team. Your recommendation is greatly appreciated. It´s rewarding to know we´ve met your expectations. Thank you for sharing your experience, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Les escaliers un peu lugubres qui conduit au 7eme étage de l´appartement
Response from the Quality Department
Dear André,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodations is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Almohadas
Response from the Quality Department
Estimado Sergio:
Le agradecemos por elegir nuestro apartamento en Sevilla para su estadía y por tomar el tiempo de escribir una reseña positiva. Nos alegra saber que disfrutó de su estancia con nosotros y esperamos tener el placer de recibirle de nuevo en el futuro.
Jose L.H. Campos
Director de Calidad
La posizione ,comoda per muoversi agevolmente ovunque
Riconosco sia una sciocchezza ma ho trovato i cuscini davvero scomodi
Response from the Quality Department
Dear Federica,
Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Eché en falta el jabón/gel en la ducha
Response from the Quality Department
Estimada Sandra:
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Leigh,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Robert,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city while not being disturbed by noises at night. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Andrea,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Lo que más nos gustó fué la ubicación , las vistas y lo limpio y cuidado que estaba todo. Es un apartamento grande y muy cómodo, tiene todo lo que se necesita. Nos trataron muy bien al hacer el Check in e incluso nos dieron un mapa con los mejores sitios para comer .Repetiremos sin duda !!
Response from the Quality Department
Estimada Gema:
Ante todo agradecerle por habernos elegido para su estancia en Sevilla y por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.
Jose L.H. Campos
Director de Calidad
La localisation de apartament centre ville tout se peu faire à pied pas besoin de voiture.
Rien tout était parfait je vous conseille vivement
Response from the Quality Department
Dear Eliane,
We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk everywhere in the city. Thank you for the recommendation. We are certain that future guests will find it most useful.
Jose L.H. Campos
Quality Department Manager
The apartment was bright, clean and modern. The views from the living and bedroom were excellent and the apartment is on the 7th floor so you are really high and have great views of the city. The kitchen is small but well equipped. The apartment had all the things you needed to use everything from the washing maching, to dishwasher to the shower.
There is no oven, only a stove top in the kitchen.
Response from the Quality Department
Dear Molly,
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at our apartment was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
Jose L.H. Campos
Quality Department Manager
molto frettoloso il check in.
Localização, vista do apto e conforto.
Response from the Quality Department
Dear Christianne, thank you very much for your kind feedback. We are glad to know that you had the opportunity to enjoy the excellent location and views of the apartment.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
die Lage der Wohnung in der Stadt
Wohnung war sauber, aber vernachlässigt….Vorhänge defekt, Deckleisten am Schrank nicht mehr vorhanden, Fußboden teils gerissen… der Zugang über eine Passage ist nicht schön… unpassende Bilder. die Wohnung ist nach 12 Uhr mittags mit dem Auto nicht anfahrbar; die Kommunikation war mühsam und Info ungenau… gleichzeitig wird man zugeschüttet mit vorgefertigten Standardmails…schade!
Response from the Quality Department
Thank you very much for your time to leave us your review regarding your personal experience in our apartment.
Please accept again our sincerest apologies for the imperfections you describe in your review, as clearly does not match to our usual standards; we would like to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again in our apartment and we thank you for bringing this to our attention.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Se adaptaron perfectamente a nuestra llegada y nos recibió una chica super amable que nos aconsejó donde comer. Pusieron el aire acondicionado antes de nuestra llegada y también nos dejaron una botella de agua fresca en la nevera. Pequeños detalles que fueron de agradecer. El apartamento estaba impecable y es muy confortable, más grande de lo que nos esperábamos. Las vistas espectaculares a la seta. La ubicación perfecta también, al lado de la calle sierpes y a 10 minutos de la Giralda. Muy contentos con la elección y el trato.
Response from the Quality Department
Estimada Mara, muchas gracias por su amable opinión sobre su estancia en nuestro apartamento. Nos alegra saber que disfrutó de nuestra hospitalidad excepcional. Comentarios como el suyo nos alegran el día porque hacen que todo nuestro esfuerzo valga la pena.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
El departamento es muy amplio y muy bien equipado
The Italian coffee pot 😉
L´emplacement la vue magnifique sur las setas la propreté le WiF. La gentille demoiselle qui nous a attendu jusque tard la nuit et sa disponibilité.
La chambre en général commence a vieillir
Response from the Quality Department
Thank you very much for taking the time to leave us your feedback. We appreciate your highlights of your stay and the comments regarding what should be taking into account to keep offering high standart stays for our guests.
We hope to meet you in near future again.
Aija Teilane
Quality Department
Lo mejor es la ubicación y el tamaño del apartamento y que no le faltaba de nada.
Todo correcto.
Bon sejour, bien situé avec accessibilité à pied!
Très bien situé, proche centre ville
Plus de verres
The AC in the living room didn’t work and they weren’t able to fix it. one of the closets was also broken as well as window blinds. Lack of small details like coat hangers, iron, mirrors other than one in the bathroom. not enough of a toilet paper and no coffee maker which is rather a standard in apartments of this type. Bathroom has a terrible ventilation so after one shower everything is wet. Apartment is very acoustic plus construction works on the same floor. Unfortunately overall experience is not worth the price.
Response from the Quality Department
Thank you for your insights following your stay. We always look for ways to improve and your comments are important in this process. We appreciate your highlights on the comfort and beauty of the apartment, and we are sorry to hear that some aspects of the stay did not meet your expectations. We appologise for the tecnical problems you experienced, although we would liek to take the opportunity to ponit out that we did offer you an additional heater for your stay. Also we do not seem to find records that our staff had been made aware of the missing items mentioned in your comments, we would have assisted you and correct any situation that impedes you to have a comfortable stay. Thank you for choosing our apartment for your holiday, we look forward to having the opportunity to serve you again in the future. Aija Teilane Quality Department
niet al te duidelijke vlucht route en vleze rook lucht op de gang
Response from the Quality Department
We appreciate your feedback regarding your stay.
We want to thank you for your comments and advices in order to improve our guests experience with us.
Thank you for making us your choice apartment, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Quality Department
La ubicación es inmejorable, muy silencioso a pesar de estar en pleno centro, muy limpio y cómodo. repetiría sin pensarlo.
Response from the Quality Department
Muchas gracias por elegir nuestro apartamento en esta ocasión.
Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos volver a tener la oportunidad de servirla en un próximo futuro.
Aija Teilane
Departamento de Calidad
La falta de menaje, cafetera.
Response from the Quality Department
Nos gustaría agradecerle que eligiera nuestro apartamento para su estancia en Sevilla y por la opinión que compartió. Sus comentarios nos ayudan conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos. Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla. Aija Teilane Departamento de Calidad
Response from the Quality Department
Dear Arnaud
We greatly appreciate the time you spent to review your recent experience in our apartment, at Genteel Home we always strive to exceed guests´ expectations and your comments will help our teams reaching that goal. Regards
Response from the Quality Department
Chère Lucie, Tout d´abord, nous tenons à vous remercier pour votre merveilleuse appréciation après votre visite dans notre appartement et nous sommes heureux de lire que nous avons pu répondre à vos attentes à cette occasion. Fátima Roca - Chef du service clientèle
Response from the Quality Department
Dear Qing, Our guests´ comments provide us with an opportunity to see our apartmentl through their eyes giving us insight into any service that may have room for improvement to enhance our future guests´ stay among us, therefore we are grateful for the time you spent to share a review of your personal experience with us. We deeply feel that you have felt lost upon arrival, we always send an email after making your reservation with all the details related to the apartment. In addition, the reception staff previously contacts all our guests to ensure a good arrival. Again we apologize if you had difficulty accessing our apartment. In relation to air conditioning, we have checked and operate both devices correctly, however, we would have liked to be able to help you during your stay by sending our maintenance staff. We hope Genteel Home remains an option for your next vacation and that we have the opportunity to restore your faith in our company in the near future. Fátima Roca-chief of Customer Service.
Un immeuble en construction en face l´appartement qui gache la vue et entraine des nuisances sonores. Un bel appartement qui a besoin cependant de quelques travaux (rideaux ne se ferment pas correctement, baies vitrées simple vitrage = bruit).
Response from the Quality Department
Chère Sylvie, merci pour ton commentaire. Nous vous remercions de commenter les aspects que vous avez le moins aimés car cela nous aide à continuer à nous améliorer. Nous allons résoudre ces problèmes et espérons qu´ils auront apprécié leur séjour à Séville. Salutations
Fatima Roca - Chef du service clientèle
Enkele nodige reparatie ´s in de slaapkamer werden tijdens 4 daags verblijf niet uitgevoerd
Response from the Quality Department
Dear Christianus, thanks for your comment. We apologize for the incidents in the bedroom, but you did not inform us during your stay to our Incident Department or the Reservations Department. If yo had done so, we could have solved it immediately. We would also have liked you to detail in your comment what the problems were that you saw in order to improve in that aspect, because we have not detected anything in bad condition or that does not work. We hope that despite this you have enjoyed your stay with us. Regards
Fatima Roca - Chief of Customer Service
- snelheid van de WIFI
Response from the Quality Department
Dear Egidius, thanks for your comment. We are glad to know that you liked the apartment. We will call to the company to check the Wi-Fi signal strength. We hope that despite this you have enjoyed your stay with us. Regards
Fatima Roca - Chief of Customer Service
Good clean property in central location
WAS SENT TO THE WRONG POST CODE then representative had difficulty finding us despite waiting by one of Seville´s major landmarks. Due to unclear instructions around parking ending up paying 128 euros for 4 days instead of 56 euros - very, very annoying !
Response from the Quality Department
Dear Deline, thanks for your comment. We are surprised because we do not understand your confusion. We send to our clients several emails with important information and the exact address of the booked apartment, but the postal code is not specified, so maybe you may have been wrongly provided by the agency. Regarding parking, we do not understand why they paid 128€. The price we have agreed with the public parking Concordia is 17€/day, in which we have verified that we made the reservation as we confirmed you. Maybe you went to a different parking with which we have no agreement and with a higher price. We are sorry for these inconveniences and we hope that the apartment was to your liking and you will enjoy your stay in Seville. Regards.
Fatima Roca - Chief of Customer Service
提前几小时告诉房东几点会到，但是还是活生生在太阳下等了一个小时。而且每次打电话都告诉我们五分钟五分钟，都想问到底有几个五分钟了。而且booking上地址和实际地址不一样，所以只能在附近等房东
Response from the Quality Department
Dear guest, we are sorry that your stay was not as expected. We apologize for the late check-in. There are never delays in check-in when we know in advance the arrival time of our clients, but in this case, we had to go wit another client to a clinic due to a medical emergency, which meant a short delay to our colleagues. We apologize again and appreciate your understanding. We hope that despite this you have enjoyed your visit to the city. Regards
Calle muy ruidosa. Es difícil acceder con coche. La puerta del armario principal no cierra bien.
Parking absent Parking public à 20 minutes à pied et 17 € au lieu de 7 € la nuit
Response from the Quality Department
Cher Richard, merci pour votre commentaire. Nous sommes très heureux de savoir que vous avez aimé l´appartement, en particulier pour son emplacement central. Étant au coeur du centre de Séville, il est impossible de se garer dans la rue comme dans d´autres villes européennes. La seule option est de le faire dans l´un des parkings publics avec un prix spécial de 17 € comme indiqué dans le conditions (nous ne savons pas où vous avez vu le prix était de 7 €). Nous espérons que malgré cela vous avez apprécié votre séjour. Salutations
Fatima Roca - Chef du service clientèle
El aire acondicionado estaba con algunos problemas, pero después de varios llamados se solucionó
Response from the Quality Department
Gracias por su comentario Rosemarie. Lamentamos que hubiera algún problema con el aire acondicionado durante su estancia. Tal y como usted indica, hicimos todo lo posible para arreglarlo a la mayor brevedad posible. Esperamos que tuviera una buena estancia y pudiera disfrutar de la ciudad. Genteel Home Team
Baulärm ab morgens um 07:00h. Der Komplex wird renoviert.
Response from the Quality Department
Thank you for your review Guido. Unfortunatelly there were works in the building but this is out of our control. Anyway, we are sorry for this inconvenience and we hope that you had a nice stay in Seville. Genteel Home Team
Estaba un poco sucio el suelo,y había obras en el edificio de al lado,lo cual nos molestaba bastante x las mañanas.
Response from the Quality Department
Estimada Nerea, gracias por su comentario. Nos alegra saber que les ha gustado la céntrica ubicación del apartamento y su completo equipamiento. Por otro lado, sentimos que la limpieza no fuera de su agrado. Revisaremos qué ha ocurrido en su caso ya que suele ser un aspecto muy bien valorado por nuestros huéspedes. Quizá se debiera al polvo procedente de la obra que menciona, la cual lamentablemente está fuera de nuestro control y no teníamos constancia de la misma. Ya no hemos tenido mas comentarios de nuestros huéspedes, por lo que pensamos que se debieron a unos trabajos ocasionales realizados por un vecino y ya finalizados. Esperamos que, a pesar de ello hayan disfrutado de su estancia en Sevilla. Saludos
Response from the Quality Department
Estimado Emilio, gracias por su comentario. Nos alegra mucho saber que les ha gustado el apartamento, especialmente por su limpieza y elegante decoración. No teníamos constancia de ninguna obra en el edificio en este momento, por lo que le agradecemos nos lo haga saber para tomar medidas. En cualquier caso, nos alegra saber que no ha sido algo grave y no les ha impedido disfrutar de su estancia. Saludos
주차장에 주차한 후 캐리어 4개를 끌고 20분 이상 걸어야 합니다. 더 가까운 주차장은 3박 이상 묵어야 할인된 요금으로 이용할 수 있습니다. 9시 전에 도착했지만 호스트를 30분 이상 기다려야 했습니다. 굉장히 미안해 하고 사과를 했기에 화가 나지는 않았지만 너무나 피곤했습니다. 기다리면서 먹은 The Good Burger가 정말 맛있었습니다.
Seul bémol le chauffage ne fonctionnait pas correctement.
Response from the Quality Department
Cher invité, merci pour votre commentaire. Nous sommes très heureux de savoir que vous avez aimé l´appartement, en particulier pour son emplacement central et sa décoration élégante. Nous nous excusons si le chauffage ne fonctionnait pas parfaitement pendant votre séjour. Nous aurions aimé savoir pendant votre séjour enivarles un technicien. Après son départ, il était déjà vérifié et réparé. Dans tous les cas, nous sommes heureux de savoir que vous avez apprécié votre séjour. Salutations
Poco insonorizado: se oyen ruidos de los vecinos (tv, pasos...).
Response from the Quality Department
Estimada Rosa, gracias por su comentario. Entendemos su queja sobre la hora de la salida y nos hubiera encantado poder acceder a ofrecerle salir más tarde, pero ese mismo día teníamos otra reserva cuyos clientes llegaban temprano a Sevilla y también querían entrar lo antes posible, por lo que necesitábamos tras su salida limpiar y preparar el apartamento para que los siguientes clientes pudieran disponer de él a partir de las 15h (hora oficial de entrada). Con mucho gusto nos hubiera gustado poder satisfacerles, pero a veces es imposible. En cualquier caso esperamos que hayan disfrutado de su estancia. Saludos
엘리베이터가 생각보다 작아요
Response from the Quality Department
Dear customer, thank you for your comment. We are glad to know that you liked the central location of the apartment. In the case of the elevator, if you needed to know the exact size we could have measured and informed you with pleasure before your arrival. We hope you have also enjoyed your stay in Seville. Regards
Galerie donnant l´acces à l´immeuble assez deserte Serrure de la porte de l´appartement à renouveler car les clé ouvraient difficilement Pas d´articles de toilettes
La ubicación es muy buena, cerca de la catedral y en pleno centro, es una calle tranquila y segura. Piso luminoso y en buen estado
Solo había dos rollos de papel higiénico para tres personas y tres dias y y unos pocos tubos de gel de baño, ni champú, ni jabones ni ningún detalle más de baño. La cafetera le faltaba la jarra, solo dos pastillas de lavadora y toallas muy pequeñas para secar la cabeza En la cocina un poco de sal y azúcar, nada más.
Response from the Quality Department
Estimada Ana, gracias por su comentario. Nos alegra saber que les ha gustado el apartamento, especialmente por su céntrica pero a la vez tranquila ubicación, y por las instalaciones del mismo. Al no ser un hotel sino un apartamento turístico, dejamos como cortesía para los primeros días dos rollos de papel higiénico, una toalla de mano y otra de ducha por persona, un poco de aceite, sal, vinagre, azúcar, cafe, pastillas de lavavajillas, etcétera, indicando donde se encuentra el supermercado más cercano para que puedan adquirir lo necesario para completar su estancia. Sentimos que no le pareciera suficiente, pero nuestra intención es precisamente la contraria, facilitar el trabajo de los primeros días a nuestros huéspedes ofreciéndoles productos básicos hasta que puedan adquirir lo necesario. Saludos
Отличная локация! В квартире есть все необходимое. Приятная обстановка..Хорошая кухня,свежая Мебель..
Ремонт в здании( Слышымость в квартире очень сильная,слышно все и всех:соседей,стройку,уборку улиц..Стены и Шкафы,потолок просит свежей покраски..узковатая Кровать..
Response from the Quality Department
Dear Glenda, Thanks for your comment. It´s very helpful for us to know your opinion to improve our services and growing as enterprise. The apartment is situated in a secure place, moreover, we never had any security problem. You might that you have seen some vagabond but it´s normal see them around the center of the city. Evertyhing else, we are very glad that you had enjoyed your stay in Seville and in our apartment too.
Response from the Quality Department
Dear Garry. Thanks for your comment, it help us to improve and give a better service to our guests. I think so must to be a mistake, we always provide all this facilities in the apartment: gel and shampoo, coffee, oil, sugar...Moreover, we would like to inform you that the final cleaning is not charge apart, this cleaning is always included in the total price. It´s true, there is not reception in the building cause it is a residential building. For these reason that you contact us by phone is cruxial because there is no way to coordinate your arrival. Certainly, we received you and explained all the information that you needed, so we alwyaystry to give the best service.
Nous réserverons cet appartement si nous revenir à Séville.