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Betis XXIV. Golden Tower View
Apartment

Seville · Triana

9.4 (40 valuations)


1-4
People

2
Bedrooms

2
Bathrooms

60 m2
Surface

About accommodation

Extraordinary apartment, located in one of the most prestigious and exclusive positions in Seville: the emblematic Betis street. This magical enclave, imbued with a rich history and an exciting tradition, has emerged as one of the most desired destinations in the city.

This apartment, located at the second floor, is distinguished by its elegant designer furniture, meticulously selected to guarantee an exceptional accommodation experience. It has two exceptional bedrooms, the main bedroom with a 180 x 200cm double bed offers amazing views to the city, and the other with an equally comfortable 160 x 200 cm bed, ensuring a full and restful rest.

The living room, of ample dimensions and refined elegance, offers a rest area with Smart Tv and sofas of maximum comfort, perfect for relaxing while enjoying the views to the Golden Tower and La Giralda. In addition, this space houses an elegant dining room for four diners, becoming the ideal setting for memorable dinners.

The kitchen, with an open layout and equipped with the most sophisticated utensils, has been designed with the maximum comfort of our guests in mind, seeking to make their stay a truly pleasant experience. The apartment also has two complete bathrooms, both with integrated showers, adding an additional note of luxury and well-being to your accommodation experience.

The building enriches its offer with a large common terrace, equipped with a swimming pool available from April 1 to October 31, and a solarium, where all guests can enjoy the pleasant Sevillian climate.

Located in the central Betis street, this accommodation is the perfect starting point to explore the charming Triana neighbourhood. Its privileged location allows you to enjoy the best: crossing the river, you will find the city center, while just a step away from your door, you can immerse yourself in the authenticity of Triana, with its typical tapas bars and renowned restaurants. Just a few minutes away on foot, you can stroll along Avenida de la Constitución, visit the impressive Cathedral, the Giralda or the Archivo de Indias.

In addition, all the necessary services are within a short distance: supermarkets, shops of all kinds, pharmacies, among others. This apartment not only offers high-level accommodation, but also an enriching cultural and genuinely Sevillian experience.

Air conditioning Split
Heating Split
Services Soap, gel, shampoo, sheets and towels
Pool Community
Pets Not allowed
Cot Available
Terrace Community
Floor 2nd Floor
Elevator Available
Fiber internet Free
Television Smart TV
Coffee Maker Capsules
Security 24H Concierge
View all equipment

Services

> Check-in in person.
> Customer service.
> Cot and high chair available on request.
> Laundry service on request.
> Weekly periodic cleaning and mandatory change of bed linen and towels for stays longer than 6 nights. Included in the price.
> Possibility of daily periodic cleaning available separately. Please inquire for pricing.

House rules

> Check-in: from 15:00h to 21:00h.
> Check-out: before the 11:00h.
> No parties or events are allowed.
> Smoking is not permitted on the property or in communal areas.
> Reduce noise from 23:00h to 9:00h
> This accommodation does not allow pets.

Additional Information

> Pool: From 11:00 a.m. to 10:00 p.m.

> A/SE/00434


>
The booking of each Genteel Home accommodation includes the offer of extra experiences or activities to improve your experience, which are managed by external providers, who will inform you by e-mail or WhatsApp, and you can contract or refuse them. For more information about the management of experiences and extra activities of the accommodations, please visit our Privacy Policy on our official website.
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The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:



• Catering service whose menu can be consulted here


• Reception and luggage custody service. Included in the price.


• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.


*Possibility of daily periodic cleaning apart. Ask for price.


Apartment’s Rating

9.4 (40 Valuations)

Location
9.6
Quality
9.2
Cleaning
9.8
Staff
9.3
Facilities
9.4
Recommendable
9.5

We are interested in your opinion


Our Guests’ Opinions

eveline kooke9
OCT 2024
Review without any comments.

Wladimir Kirov10
OCT 2024
Die Unterkunft hat uns sehr gut gefallen. Das Personal ist sehr freundlich und hilfsbereit. Sehr guter Service. Wir mussten uns nicht einmal um das Taxi kümmern. Die Lage ist auch super, ruhig, aber auch zentral. Wir kommen gerne wieder.
Response from the Quality Department

Dear Wladimir,

Thank you very much for your kind words. We are delighted to hear that you enjoyed your stay and that our team was able to assist you with everything you needed. It’s wonderful to know that you appreciated the location, which is both peaceful and central, as well as the service we provide. We would be more than happy to welcome you back in the future and look forward to your next visit.

Quality Department.

Alejandro Lopez Portillo A10
SEP 2024
Best place to stay in Sevilla!
Response from the Quality Department

Dear Alejandro,

Thank you for your enthusiastic feedback. We are delighted to hear that you consider us the best place to stay in Sevilla. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit.

Gavin Watson8
AUG 2024
Amazing apartment - the pool and terrace upstairs were truly amazing!
Response from the Quality Department

Dear Gavin,

Thank you for your feedback. We are delighted to hear that you enjoyed the apartment, particularly the pool and terrace. We hope to have the pleasure of welcoming you back soon.

Laurie Coull9
JUL 2024
Review without any comments.

Jose Paulo10
JUL 2024
Apartamento de luxo no calor Andaluz
De tudo, apartamento imaculado num condomínio fechado com localização excelente. A piscina no rooftop é essencial para uma estadia no pico do verão. Não tem estacionamento mas é possível com um pouco de sorte e paciência estacionar nas ruas travessas e paralelas. Há um mercadona a 3 min a pé e o centro de Sevilha é só atravessar a ponte. Dos melhores alojamentos onde estivemos.
Compreendo o facto de não se poder fumar em qualquer área do condomínio mas creio que no terraço era possível fazer uma mini-zona para fumadores. De qualquer forma não afetou uma estadia maravilhosa.
Response from the Quality Department

Dear Jose:

Thank you for your wonderful review. We are thrilled to hear that you enjoyed your stay in our immaculate apartmentwith an excellent location. We’re glad the rooftop pool added to your experience, especially during the peak of summer. The convenience of having a supermarket just a 3-minute walk away and being so close to the center of Seville certainly adds to the appeal.

Regarding your suggestion about creating a smoking area on the terrace, we appreciate your understanding. For safety reasons and to maintain a clean environment for all our guests, smoking is not permitted in any area of the building. We regret any inconvenience this may have caused.

We are delighted that this did not affect your wonderful stay and we hope to welcome you back soon.

Quality Department

Stephane Goyette10
JUL 2024
Près de tous les sites à visiter à pied, appartement moderne et bien équipé. Piscine sur le toit avec vue imprenable sur Séville. 10/10 sans hésitation
Response from the Quality Department

Dear Stephane,

Thank you for your wonderful review. We are thrilled to hear that you enjoyed the convenience of our location, allowing easy walking access to all the major sites. It´s great to know that you appreciated the modern and well-equipped apartment, as well as the rooftop pool with its stunning views of Seville. We look forward to welcoming you back without hesitation.

Quality Department.

Charmaine Read10
JUL 2024
Beautiful apartment finished to a high standard . The rooftop pool was a lifesaver in the hot sunshine. Set in the perfect area of Trianna which had some lovely restaurants near by. Perfect central location to everything for that matter. Wouldn’t hesitate recommending the city and apartment to friends . I will definitely be returning to Seville 💃🏽
Response from the Quality Department

Dear Charmaine,

Thank you for your fantastic review. We’re thrilled to hear that you enjoyed the beautiful apartment and its high standard of finish. It’s wonderful to know that the rooftop pool was a welcome relief during the hot weather and that you appreciated the vibrant area of Triana and its nearby restaurants. We’re delighted that you found the location perfect for exploring Seville. Your recommendation means a lot to us, and we look forward to welcoming you back to Seville in the future.

Natalie-Anne Hall10
JUL 2024
This is a beautiful place to stay! The space was well-decorated and we had a view of the river. The kitchen had the amenities we needed. The pool area was lovely! There’s even a bar up there but note it is closed Monday and Tuesday. The area is beautiful and just a stroll across the bridge to the main monument area. Would definitely stay again!
Response from the Quality Department

Dear Natalie,

Thank you for your lovely review. We are delighted to hear that you enjoyed the well-decorated space, the view of the river, and the amenities provided in the kitchen. We’re also pleased that you found the pool area and its surroundings to your liking. We are glad that the location allowed you to easily explore the main monument arean and look forward to the opportunity to welcome you back.

Daniel Gagnon10
JUL 2024
Review without any comments.

Allyson White10
JUN 2024
This had all the benefits of a hotel, but with a larger space and a kitchen. Outstanding air conditioning. There was a heat wave in Seville while we visited, and it was always perfectly comfortable in our apartment. The wifi worked perfectly throughout the apartment. Beds were comfortable and pool towels were provided. Bath towels were huge! Very well stocked kitchen (though eating out in Seville us so good and so cheap we didn´t cook much. Location is fantastic (and the terrific windows keep out the sound!) and the view is great. Walk about 5 minutes toward the closer bridge for a taxi stand, or walk about 15-20 minutes to most attractions. The pool and lounge chairs were lovely as well. I would gladly stay in this location again (or with Genteelhomes in another location).
Response from the Quality Department

Dear Allyson,

We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.Anticipating your next stay with us.

Rishi Kapoor8
JUN 2024
Cannot beat the location of this place. We had a great view of the city skyline from our apartment. The complex has a rooftop terrace with a pool and cafe which is great. Whole place is full of cafes, bars & restaurants as soon as you come out of the building. Accomodation was great, nice & clean. Only nagging part was the lack of hot water but being the height of summer, it wasn´t much of a bother. The building has a secure gated entrance and so is a very safe place to be in even the heart of the tourist district. The lady at the reception was extremely helpful with questions, tips & advice. She even called a taxi for us when needed.
Response from the Quality Department

Dear Rishi,

Thank you for your detailed feedback. We are thrilled to hear that you enjoyed the unbeatable location of our place and the great city skyline view from your apartment. It´s wonderful that you liked our rooftop terrace with a pool and cafe, as well as the vibrant surroundings filled with cafes, bars, and restaurants right outside the building. We are also glad that you found the accommodation nice and clean.

However, we apologize for the inconvenience caused by the lack of hot water during your stay. Please know that we are actively working to improve our hot water system to prevent future issues and ensure a comfortable experience for all our guests.

Thank you for highlighting our secure gated entrance and the helpfulness of our receptionist. We strive to provide a safe and welcoming environment for our guests. We appreciate your feedback and look forward to welcoming you back for an even better experience in the future.

Lauren Sturm9
MAY 2024
Wonderful stay in Seville. Could not have asked for a better property.
Response from the Quality Department

Dear Lauren,

We sincerely thank you for your kind review of your stay. We are very pleased to hear that your experience was so positive and that you found our property to live up to your expectations.

It is truly an honour to know that your stay was wonderful. We continually strive to provide the best service and amenities to our guests, and comments like yours motivate us to keep improving.

We look forward to having the pleasure of welcoming you again on your next visit.

Quality Department

Paula León10
MAY 2024
Apartamento impecable con una ubicación perfecta. Repetiremos
Response from the Quality Department

Estimado Andreu,

Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.

Departamento de Calidad

Jerome Ascensi10
MAY 2024
Superbe endroit Propre, paisible , grand avec piscine au Roof top Seuls bémols pour info : ballon d’eau chaude trop petit pour 4 personnes (plus d’eau chaude pour le dernier ) et réception fermée aux horaires censées ouvertes Mais très bien !!
Response from the Quality Department

Dear Jerome,

Thank you for your feedback and for sharing your experience with us. We are delighted to hear that you found our location superb, clean, peaceful, and spacious, with the added benefit of a rooftop pool.

However, we apologize for the inconvenience with the hot water, we would like to inform you that we are currently working on improving the hot water capacity to better accommodate our guests. Additionally, while our reception is open for 8 hours a day, our team is available 24 hours by phone to address any emergencie that may arise, as explained upon your arrival. We regret any misunderstanding regarding this matter. We hope that despite these inconveniences you enjoyed your stay. Thank you once again for your valuable feedback, and we hope to welcome you back soon.

Maroua Assaib1
MAY 2024
J´ai vécu une mauvaise expérience avec ce logement. Nous sommes arrivés à l´appartement avec l´hôtesse d´accueil qui nous faisait le check-in. Je ne sais pas comment mais une vase était tombée par accident (nous étions 4 amis autour d´elle pour l´écouter). L´hôtesse d´accueil nous as dit que ce n´était pas grave mais le lendemain nous a demandé de payer 315€
Response from the Quality Department

Dear Maroua,

We are truly sorry to hear about the challenges you encountered during your recent stay with us, and we extend our sincerest apologies for any inconvenience this may have caused you. We would like to take this opportunity to address the issue regarding our reservation policies.

It is important to clarify that our policies clearly stipulate that any damage or breakage caused by our guests will be deducted from the security deposit. However, given the circumstances surrounding your situation, we made the decision not to apply any charges for the damage incurred. We are disheartened to see the review you have shared, as it does not accurately reflect the efforts we made to address your concerns and ensure a satisfactory resolution. Our commitment to guest satisfaction remains paramount, and we are continuously striving to uphold this commitment.

We apologize for any misunderstanding, and we appreciate your choice to stay with us.

Lucie Redolfi-Barizza10
MAY 2024
Très beau logement, bien équipé, bien situé et vu sur la torre de oro. Rien à dire tout à été parfait ! Je recommande à 100%
Response from the Quality Department

Dear Lucie,

Thank you so much for your wonderful review. We´re delighted to hear that you enjoyed our well-equipped and well-located accommodation with a view of the Torre del Oro. We´re glad everything was perfect for your stay. Your recommendation means a lot to us, and we hope to welcome you back in the future.

Lucie Redolfi-Barizza10
MAY 2024
Super appartement, propre, les chambres sont très belle, décoration de très bon goût, très bien situé, nous recommandons à 100%
Response from the Quality Department

Dear Lucie,

Thank you for your wonderful feedback. We´re delighted to hear that you enjoyed our superb apartment, cleanliness, and beautifully decorated rooms. It´s fantastic that you found the location to be very convenient. We appreciate your recommendation of our place to others. If you ever find yourself back in the area, we would love to host you again.

Quality Department.

Iliana Ramirez Theurel5
APR 2024
Sus instalaciones muy bonita y la ubicación muy buena
Nunca nos limpiaron el departamento y no hay agua cliente , avisamos a recepción y nos dijeron que solo hay para 20 personas y que teníamos que esperar 20 0 30 min , esperamos 3 días y nunca hubo agua caliente , eso pésimo ya que hace mucho frío .
Response from the Quality Department

Estimada Iliana:

Agradecemos sinceramente su comentario y nos complace saber que valoró positivamente nuestras instalaciones y la excelente ubicación de nuestro establecimiento.

Lamentamos mucho los inconvenientes que experimentaron durante su estancia con el suministro de agua caliente. Hemos tomado sus comentarios muy en serio y quiero asegurarle que desde entonces hemos trabajado diligentemente para mejorar nuestro sistema y garantizar que funcione correctamente. En este momento, el problema con el agua caliente ha sido resuelto y el servicio opera adecuadamente.

Respecto a la limpieza del apartamento es importante destacar que, tal y como se indica en los detalles de la reserva, las limpiezas no están incluidas en la tarifa estándar. No obstante, si desean este servicio, siempre pueden contratarlo como un servicio extra durante su estancia. Lamentamos cualquier confusión que esto haya podido causar.

Valoramos enormemente sus comentarios, ya que nos ayudan a identificar áreas de mejora y a seguir brindando un servicio de calidad a nuestros huéspedes. Esperamos tener la oportunidad de recibirla nuevamente en el futuro y ofrecerle una experiencia más satisfactoria.

Departamento de Calidad.

Danielle Bean10
MAR 2024
Review without any comments.

mohammed tazi9
DEC 2023
La décoration, l emplacement, la vue et le rooftop
Refroidissement de l eau de la douche après une utilisation.
Response from the Quality Department

Dear Mohammed,
Thank you for highlighting the excellent location of our apartment in your review.
We are sorry to hear about the problem you had with the water heating system. as it is an electric system, the boiler has a storage capacity of hot water that, if it is completely used up, we must wait for some time for the hot water to be regenerated again. However, we have solved this problem by increasing the stored hot water capacity to avoid similar situations in the future.
We hope to have the pleasure of welcoming you back in a more satisfactory manner.
Kind regards,
Quality Department

Antonio Jesus Pavon Medina10
DEC 2023
Repetiré sin dudarlo
Todo perfecto, super nuevo, super limpio, todas las comodidades y unos colchones comodisímos. Hemos estado agustísimo. TOP!!!!
Lo único que no nos gustó (por decir algo) fueron las almohadas, demasiado finas e incómodas.
Response from the Quality Department

Estimado Antonio Jesús,
Agradecemos de manera sincera y entusiasta sus alabanzas. Nos alegra enormemente que haya tenido una experiencia satisfactoria en nuestro apartamento.

Tendremos en cuenta sus recomendaciones sobre las almohadas. El confort de nuestros huéspedes es nuestra prioridad.

Esperamos tener la oportunidad de hospedarlo de nuevo en el futuro.
Saludos cordiales,
Departamento de Calidad

Fortià Gordo Serra10
NOV 2023
Genial
Todo en general
Nada
Response from the Quality Department

Estimado Fortia,
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Saludos cordiales,
Departamento de Calidad

Ella Aziz8
OCT 2023
Spotless, beautiful apartment with lovely views in Triana. We didn’t use the pool, sadly but it’s a great asset to a city apartment. The apartment itself was comfortable, clean and modern. The only slight downside was the wifi only worked well in the second bedroom. The kitchen could have had more amenities such as kitchen rolls. It got noisy in the evening (other guests partying, not Genteelhome’s fault and I think the guests were told to stop pretty quickly but it was after midnight). It’s only a 15 min level stroll to the Cathedral and Palace across the river but feels like you are living amongst the locals. It’s a buzzing, vibrant community. The market at the end of the street is a must-see. I would not hesitate to book again despite the minor niggles.
Response from the Quality Department

Dear Ella,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient.

Regarding the wifi, we are sorry to hear that you had problems with the wifi connection. We are installing repeaters so that this will not happen again in the future. We also have wifi repeaters available for our guests in our reception. We would have liked to have been informed of this problem so that we could have found a quick solution.

We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department

Laura Cardona10
OCT 2023
This a brand new Airbnb and it just like the pictures! Very beautiful and in a nice area. I highly recommend it! You can walk everywhere without a problem! We were able to leave our bags at the front desk before the check in and they were all very friendly. I received a message that we could even do early check in, which was nice. When I go back to Sevilla, I’ll make sure I book my Airbnb at this place. They also have a rooftop, where you can have drinks or just a good breakfast (the ladies there are extremely friendly and have really good coffee and cakes). My mom and boyfriend loved this place as well.
Response from the Quality Department

Dear Laura,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Kind regards,
Quality Department

Kate Jackson10
OCT 2023
Perfect for weekend break
Beautiful place with very comfortable beds, in a great location. Rooftop cafe an unexpected bonus too
Air con turned up very high and didn’t appear to be adjustable so it was a little cold in the apartment
Response from the Quality Department

Dear Kate,
Thank you for sharing your experience during your weekend break at our place. We´re delighted to hear that you found the apartment beautiful and the beds comfortable, and that the rooftop cafe was a pleasant surprise.

We apologize for any inconvenience you experienced with the air conditioning. Our units are typically adjustable, and we explain how to use them during our check-in process. However, if this was not the case during your stay, our reception team would have been more than happy to assist you in adjusting the settings to ensure your comfort.

Your feedback is important, and we hope you´ll consider staying with us again in the future. We´ll strive to provide a more comfortable and enjoyable experience during your next visit.

Thank you for choosing us and for sharing your observations.

Sincerely,
Quality Department

Alice Cooper10
OCT 2023
Fantastic stay. Thanks so much to the whole team for making our stay so enjoyable. The apartment was beautiful and exactly as described. Check in was easy. Always a member of the team around to help you with anything you might need. The whole of Seville is beautiful but Triana, where the apartment is located, was honestly our favourite area. So much to do and see nearby. Amazing little bar downstairs and beautiful restaurants everywhere you look.
Response from the Quality Department

Dear Alice,
We extend our heartfelt gratitude for your generous review praising our team. It brings us immense joy to know that our staff played a significant role in enhancing your experience during your time with us.
Your words of appreciation will undoubtedly serve as a source of encouragement for our team members who strive to deliver exceptional service. We consider guest satisfaction to be our utmost priority and hearing about the positive impact our staff had on your stay reaffirms our commitment.
Should your travels bring you back this way, we would be honored to welcome you again. Your feedback is truly valuable to us and we eagerly anticipate the opportunity to serve you once more.
Kind regards,
Quality Department

Matthias Bucher10
OCT 2023
Brand new aparthotel. Cool neighborhood and beautiful terrace on the roof.
Response from the Quality Department

Dear Matthias,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards,
Quality Department

Katherine Mayer10
OCT 2023
Our stay in Seville was amazing! The space was beautiful, well decorated, clean and had all the amenities we could ask for. I was slightly hesitant to book because of the limited reviews, but was very reassured once arriving. The pool on the rooftop was so great to have, especially with the hot weather of Seville - even in October! It was nice to be out of the way from the main square, but close enough to walk. I can´t recommended this place enough!
Response from the Quality Department

Dear Katherine,
We´re deeply appreciative of your positive review and the happiness it brings to our team. Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Kind regards,
Quality Department

Harry Mann10
SEP 2023
Newly renovated well equipped pad !
Location was amazing !
Response from the Quality Department

Dear Harry,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department

Ings Maayen10
SEP 2023
Great appartment. perfect stat. Highly recommended!!
Response from the Quality Department

Dear Ings,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Kind regards,

Quality Department

Bruno Blyaert10
SEP 2023
Fantastische uitvalsbasis om Sevilla te verkennen!
Hartelijke ontvangst door Andrea die aan de receptie zat. Zeer vriendelijk personeel, steeds bereid om te helpen. Appartement is modern en warm aangekleed. Zeer goede bedden en het zwembad op het dak alsook de tafels met uitzicht op de oude stad waar we konden aperitieven / eten waren zeer aangenaam. Oude stad is op 400m (de brug over). Supermarkt op 300m en restaurants naast de deur maar de beste tapasbars zijn in de oude stad!
eigenlijk niets!
Response from the Quality Department

Dear Bruno,
We sincerely thank you for taking the time to recognize our staff´s efforts in your comprehensive review. We´re absolutely delighted to know that our team´s dedicated service made a positive impact on your stay and contributed to your overall experience. Your kind and encouraging feedback serves as an invaluable motivation for us. We remain committed to serving you with excellence and look forward to the opportunity to welcome you back in the future.
Kind regards,

Quality Department

Nick O&Quot;Malley10
AUG 2023
The place was in a good location and was feeling new and clean. The team on site were very helpful and responsive especially Andrea who helped me resolve some booking challenges with nights out. We had a problem with the wifi which was only available really in one bedroom and meant that the Smart tv didn’t work. The terrestrial tv was only available in Spanish . The management offered to pay compensation for this inconvenience as it was not possible to correct whilst there. All in all though would recommend highly and would have no problem recommending.
Response from the Quality Department

Dear Nick,
We´re genuinely delighted that our staff left a positive impact on you. Creating a warm and friendly environment is something we deeply value. Knowing that our efforts resonated with you encourages us to continue delivering exceptional service. Thank you for sharing your experience, and we can´t wait to have the pleasure of welcoming you back.

Kind regards,

Quality Department

Oana Day-Smith10
AUG 2023
We absolutely loved our stay, beautiful apartment, great location
Response from the Quality Department

Dear Onana,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Kind regards,

Quality Department

Hélder Arede10
AUG 2023
Pool and confort
Response from the Quality Department

Dear Hélder,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards.

Quality Department Manager

Luisa Expsoito10
AUG 2023
Review without any comments.

Clarisse Marchand10
AUG 2023
Nous avons passé un excellent séjour chez Genteel Home, tout a été parfait ! Le logement était impeccable, les draps sentaient bons et ont été changés en milieu de séjour, l’accueil est agréable et il y a toujours quelqu’un à l’accueil, merci à Javier pour nos discussions ☺️. Les locaux sont très propres également. Enfin, la vue sur la Torre del Oro et la cathédrale est très belle. Nous espérons pouvoir revenir un jour !
Response from the Quality Department

Dear Clarisse,
We extend our heartfelt gratitude for your incredibly positive review. Your words truly brighten our day. We´re thrilled to have had the opportunity to host you at Betis in Seville. Your satisfaction is our reward, and we look forward to providing you with more exceptional experiences in the future. If you have more thoughts to share or if you´re considering returning, please know that we´re here to make your stay even better. Thank you for being our valued guest.
Kind regards.

Quality Department Manager

Filipe Neves10
JUL 2023
Deixamos no alojamento um artigo nosso e a equipa de limpeza do anfitrião não conseguiu localizar. De resto, tudo correu muito bem
Response from the Quality Department

Dear Filipe,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.

Jose L.H. Campos
Quality Department Manager

Isabel van Zenderen9
JUL 2023
Review without any comments.

CRISTINA MERCHÁN PÉREZ10
JUN 2023
Fin de semana fantástico.
Response from the Quality Department

Estimada Cristina,
Muchísimas gracias por su valoración, nos da fuerza para seguir mejorarando la calidad de nuestros servicios. Gracias por elegirnos.
Un saludo.
Jose L.H. Campos
Director de Calidad