Arfe Terrace is a beautiful place with private terrace. It is located in the very center of Seville, at Arfe street, a few meters from the Cathedral and the historical building Archivo de Indias. El Arenal is one of the most selected and expensive areas of Seville; it is a completely safe district and a cheering, funny area with plenty of bars, terraces, restaurants and many little shops for food.
View on the map
Arfe Terrace Apartment
from to
Los apartamentos preciosos tanto el de la 1ª planta como el de la segunda. Estaba todo impecable, todo muy nuevo y decorado con gusto. Está en una zona inmejorable porque está muy céntrico y en zona en la que puedes salir a cenar y tomar algo, incluso de ocio nocturno.
La única pena son los sofás cama que aunque bonitos…, para dormir son incómodos dope de de para quien, en nuestro caso tenían que compartirlo 2 personas adultas.
Response from the Quality Department
Estimada Virginia:
Muchas gracias por su comentario tan positivo. Nos complace saber que tanto el apartamento de la primera planta como el de la segunda cumplieron con sus expectativas, y que encontró todo impecable, nuevo y decorado con gusto. Nos alegra que la ubicación haya sido de su agrado, ya que nuestra prioridad es ofrecer una estancia cómoda y práctica, cerca de los principales atractivos de la ciudad.
Sin embargo, Lamentamos que los sofás cama no hayan sido lo suficientemente cómodos para su descanso. Entendemos que la percepción del confort puede variar según las preferencias individuales, aún así, tomamos en cuenta sus comentarios para mejorar en este aspecto en caso de ser necesario.
Agradecemos mucho su valiosa retroalimentación y esperamos poder darle la bienvenida nuevamente en el futuro.
Departamento de Calidad.
Grand problème avec l´eau chaude on a dû prendre une douche froide à deux reprises. C´est un élément à prendre en considération très sérieusement. Aussi pour la terrasse réservée à l´appartement, elle n´est vraiment pas pratique puisque l´appartement se trouve au premier étage et la terrasse au troisième.. il faut le mentionner sur la description sur Booking comme ça les gens sauront à quoi s´attendre. Mais sinon tout était parfait 👍
Response from the Quality Department
Dear Imane,
Thank you for sharing your comments with us. We are pleased to hear that you enjoyed the apartment, its cleanliness, and its perfect location, as well as the attentive service provided. We truly appreciate your kind words about your overall experience.
However, we sincerely apologize for the inconvenience caused by the hot water issue and assure you that we are promptly investigating the matter to prevent such situations from occurring in the future.
Regarding the terrace, we would like to highlight that, in line with our commitment to transparency, it is clearly mentioned on the booking platform that the terrace is accessed from the exterior of the apartment and is located on the third floor. We genuinely appreciate your understanding and thank you once again for your valuable feedback.
We look forward to the opportunity to welcome you again in the future.
Quality Department
Fantastic location - and nice bars and restaurants close by Arrived late but codes provided made entering premises easy
Very small issue - shower gel and soap was not provided initially - just an oversight
Response from the Quality Department
Dear Annette,
Thank you for your thoughtful review and kind words about the apartment´s excellent location and comfort. We’re glad that you found the check-in process smooth, even with your late arrival.
We apologize for the initial oversight in providing shower gel and soap. Please know that these amenities are always intended to be ready for our guests upon arrival, and we will take your feedback into account to prevent this in the future.
We hope you enjoyed your stay and look forward to welcoming you back for an even better experience.
Quality Department
Response from the Quality Department
Estimado Torres:
Agradecemos sinceramente que haya compartido su experiencia con nosotros. Nos complace saber que disfrutó de la ubicación, la limpieza y la luminosidad del apartamento, así como de la fidelidad de las fotos a la realidad. Gracias por elegirnos y será un placer recibirle nuevamente en su próxima visita.
Departamento de Calidad.
De ligging is top vlakbij de kathedraal. Het was zeer proper, dakterras toegankelijk via trap maar wel privé. Ideaal voor 3 personen
1 klein minpuntje, de douchekop mss eens ontkalken.
Response from the Quality Department
Dear Ingrid,
Thank you for your positive feedback. We are delighted to hear that you were very satisfied with your stay and that you found the location to be excellent, close to the cathedral. It´s great to know that you appreciated the cleanliness and the private rooftop terrace, which is ideal for three guests.
We also appreciate your suggestion regarding the showerhead, and we will make sure to address that promptly. Thank you for your valuable input, and we hope to welcome you back in the future.
Quality Department.
City position
Pre arranged taxi dropped us off at wrong address Our mobile phones would not change onto spanish provider we had to go to a local restaurant to use their phone to try to contact the key holder Very stressful and upsetting
Response from the Quality Department
Dear Peter,
Thank you for your feedback. We are glad to hear that you had a pleasant holiday and appreciated the apartment´s central location.
Regarding the difficulties you encountered upon your arrival, we regret any confusion regarding the address of the apartment, as well as any misunderstanding caused by the taxi driver. We sincerely apologize for any stress this may have caused. We hope that once you were settled in, you were able to fully enjoy your stay.
We appreciate your understanding and look forward to welcoming you again in the future.
Quality Department.
Response from the Quality Department
Dear Luigi,
Thank you for your feedback. We appreciate your comments and are pleased to hear that you found the location ideal and enjoyed the charming street with its bars and restaurants. However, we regret any inconvenience experienced during your stay.
We apologize for any discrepancies between the photos and the actual condition of the apartment. We strive to provide accurate descriptions, and in line with our commitment to transparency, the terrace´s location is clearly stated in the apartment’s details to avoid any confusion. We regret if this was not as anticipated.
We are sorry that the sofa bed and television did not meet your expectations, and we take note of your comments regarding the cleanliness at check-in. This is certainly not the standard we aim to provide, and we will address this with our cleaning team.
Regarding the luggage, we must clarify that leaving bags in the building’s hallways is not allowed for security reasons, as we do not have a physical reception on-site. However, we do offer a luggage storage service for all our guests upon request, and we regret any inconvenience this may have caused.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Building entrance and elevator
Response from the Quality Department
Dear Rami,
Thank you for your feedback. We are pleased to hear that you found the apartment clean and well-located. Regarding the elevator, we understand that this may have been an inconvenience. As noted in the apartment´s description, the building does not have an elevator. This is due to the building being a protected historical property, which restricts renovations such as the installation of elevators. We appreciate your understanding of this matter and hope to have the opportunity to welcome you again in the future.
Quality Department.
Ubicación, decoración, camas muy cómodas, aire acondicionado
La ducha en alguna ocasión se salía el agua, el sofá cama un poco incómodo
Response from the Quality Department
Estimada Sonia:
Gracias por tomarse el tiempo de compartir sus amables palabras sobre nuestro alojamiento. Nos alegra saber que disfrutó de la ubicación céntrica, la decoración de buen gusto y las camas cómodas, así como del aire acondicionado.
Lamentamos escuchar que tuvo inconvenientes con la ducha y encontró el sofá cama un poco incómodo. Apreciamos mucho sus comentarios, ya que nos ayudan a mejorar continuamente. Estamos revisando estos detalles para garantizar que todos nuestros huéspedes tengan la mejor experiencia posible.
Gracias nuevamente por su valiosa opinión. Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita.
Departamento de Calidad.
Muy buena ubicación cerca de la Giralda .El apartamento muy bonito y limpio..
La encimera tiene picadas de pintura.se puede dar una mano de pintura.
Response from the Quality Department
Estimada Saida:
Gracias por su comentario. Nos alegra saber que encontró el apartamento bonito, limpio y en una ubicación conveniente cerca de la Giralda. Sin embargo, lamentamos cualquier incidente durante su estancia. Tomaremos nota de su observación para realizar las reparaciones necesarias y mantener el apartamento en las mejores condiciones. Agradecemos su feedback y esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad.
Le seul minuscule hic c´est que nous avons manqué de papier de toilette et qu´il manquait certain drap pour le divan lit.
Response from the Quality Department
Dear Valerie,
Thank you for your kind review. We’re delighted to hear that you enjoyed the apartment´s size, style, cleanliness, and the convenient independent access. We’re also glad that you appreciated the terrace and its view.
We apologize for the oversight regarding the toilet paper and the missing sheet for the sofa bed. We will address these issues to ensure that future guests have a complete and comfortable experience.
Thank you for bringing this to our attention, and we look forward to the opportunity to welcome you back.
Quality Department
Response from the Quality Department
Dear Dylan,
Thank you for your wonderful review. We’re delighted to hear that you had an amazing stay at our Arfe location. It’s great to know that you found the apartment spacious, beautiful, and well-equipped, and that you enjoyed the balcony and shared terrace. We’re also pleased that the location suited your needs for exploring the city center and the cathedral. We appreciate your kind words and hope to welcome you back to Seville in the future.
Quality Department.
It would be even better if garbage bags could be provided.
Response from the Quality Department
Dear Hongxiu,
Thank you for your wonderful review. We´re thrilled to hear that you enjoyed the excellent location and proximity to the cathedral, as well as the convenience of reaching attractions on foot.
We appreciate your feedback regarding garbage bags. Please be assured that we typically provide garbage bags in all our accommodations, and we will look into this matter to ensure that future guests have everything they need. Thank you again for your input, and we hope to have the pleasure of hosting you again soon.
Quality Department.
Response from the Quality Department
Dear Gill,
Thank you for your wonderful feedback. We’re pleased to hear that you enjoyed the great location and found the apartment comfortable. It’s great to know that you appreciated the easy walking distance to bars, restaurants, and sights in Seville. We hope to have the pleasure of hosting you again in the future.
Response from the Quality Department
Dear Hassan,
Thank you for your kind review. We are delighted to hear that you enjoyed our convenient location and found the proximity to various attractions, restaurants, and coffee shops beneficial. We are also pleased that you found the flat wonderful. We look forward to welcoming you back in the future.
Quality Department.
El hospedaje tiene una excelente ubicación, cerca a todo, baño grande camas cómodas y sobre todo limpio, con reglas claras y con una empresa que hace un excelente seguimiento y no deja abandonado al huésped en necesidades urgentes
Nada, todo Perfecto 100% recomendable
Response from the Quality Department
Estimada Tatiana:
Agradecemos sinceramente sus comentarios positivos sobre su reciente estancia con nosotros. Nos complace saber que encontró nuestra ubicación excelente, cerca de todo lo que necesitaba. Nos alegra también que haya disfrutado del amplio baño, las cómodas camas y, sobre todo, que haya encontrado el alojamiento limpio y bien mantenido.
Es un honor para nosotros saber que nuestras reglas claras y nuestro compromiso con un excelente servicio al cliente han contribuido a hacer de su estancia una experiencia positiva. Nos esforzamos por estar siempre disponibles y responder eficazmente a las necesidades urgentes de nuestros huéspedes.
Apreciamos enormemente su recomendación y su calificación perfecta. Esperamos tener el privilegio de recibirle nuevamente en el futuro y seguir ofreciéndole una estancia memorable.
Quality Department.
Response from the Quality Department
Estimado Fernando:
Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento. Ha sido un placer servirle.
Beautiful apartment, excellent location
Response from the Quality Department
Dear Aldijana,
Thank you so much for your kind words about your recent stay with us. We are thrilled to hear that you had an unforgettable experience, and we´re delighted that our apartment played a special role in making your visit memorable.
It´s wonderful to know that you found the apartment beautiful and enjoyed its excellent location. We strive to provide our guests with comfortable and well-located accommodations, and we´re glad that you appreciated these aspects of your stay.
We look forward to welcoming you back for another memorable experience in the future. If there´s anything more we can do to enhance your next stay, please don´t hesitate to let us know.
Quality Department.
The difficulty to find a location not too expensive to park the car. A beautiful apartment
Response from the Quality Department
Dear Lydia,
Thank you for your thoughtful review and recommendation. We´re pleased to hear that you found our apartment well-maintained and functional, with a fantastic location in the old town, making it easy to explore on foot and conveniently accessible by taxi.
We apologize for any difficulty you experienced in finding affordable parking. Our team is always available to provide guidance for arrival and the most up-to-date information on nearby parking options. Your feedback is valuable to us as we strive to improve our services and enhance guest satisfaction.
We appreciate your recommendation and hope to welcome you back for another enjoyable stay. Thank you for choosing our apartment and sharing your experience with us.
Quality Department.
Es un poco tarde la entrada para quien viene de lejos y mas que venia con mi madre anciana .
Response from the Quality Department
Estimado Carlos:
Le agradecemos sinceramente por compartir su experiencia con nosotros. No obstante, lamentamos cualquier malentendido o insatisfacción con respecto al horario de check-in. Nos gustaría destacar que, como parte de nuestro compromiso con la transparencia en la información proporcionada, el horario de entrada y salida está claramente especificado en las condiciones de la reserva. Aunque nuestro equipo siempre está dispuesto a adaptarse a las necesidades de nuestros huéspedes en la medida de lo posible, es importante señalar que pueden surgir circunstancias ajenas a nosotros que nos impidan cumplir con las diversas solicitudes de los huéspedes. Lamentamos cualquier inconveniente que esto haya podido ocasionarle y esperamos que, a pesar de ello, haya podido disfrutar de su estancia con nosotros. Será un placer volver a darle la bienvenida en el futuro.
Departamento de Calidad.
Amazing apartment in a perfect location.
Response from the Quality Department
Dear Terri,
Thank you so much for your kind words. We´re thrilled to hear that you enjoyed your stay in our apartment and that it served as the perfect base for exploring Seville, your favorite city. We truly appreciate your feedback and hope to have the pleasure of hosting you again in the future.
Quality Department.
Response from the Quality Department
Estimado Diego:
Agradecemos sinceramente su comentario sobre su reciente estancia con nosotros. Nos complace saber que encontró la ubicación de nuestro alojamiento satisfactoria. Nos esforzamos por proporcionar una experiencia excepcional a todos nuestros huéspedes y estamos encantados de que haya valorado positivamente este aspecto. Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad.
L’emplacement
Le bruit du restaurant situé sous la fenêtre de la chambre
Response from the Quality Department
Dear Olivier,
Thank you for sharing your feedback regarding your recent stay with us. We´re pleased to hear that you appreciated our property´s location.
However, we apologize for any inconvenience caused by noise from the restaurant located under your room´s window. The perception of unusual noise may be more noticeable during certain times of the year, especially during local festivities or events. Nonetheless, we understand the importance of ensuring a peaceful environment for our guests. We will investigate the situation further and explore options to improve the soundproofing system to minimize any disruptions to our guests´ comfort in the future.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay.
Quality Department.
Response from the Quality Department
Dear Daphne,
Thank you very much for your kind words. We´re delighted that you found our location very central and convenient, with everything close by. We strive to ensure that our guests have a seamless experience, and we´re glad to hear that you found our team easily accessible. It´s great to know that you appreciated the mid-week cleaning service; we aim to make your stay as comfortable and enjoyable as possible. We truly value your feedback and hope to have the pleasure of welcoming you back in the future.
Quality Department.
Response from the Quality Department
Dear Craig,
Thank you for sharing your feedback with us, and we sincerely apologize for the issues you encountered during your stay. We understand the importance of a well-maintained property and the impact it has on our guests´ experience.
Your comments regarding the maintenance and management of the apartment have been carefully noted, and we have immediately escalated this matter to the relevant department for thorough review and improvement. It is our priority to address any deficiencies promptly to ensure a seamless and enjoyable stay for all our guests.
We regret any inconvenience caused by the delay in addressing your concerns regarding the rooftop terrace, including the broken shade umbrella and the absence of wine glasses. Please know that we take your feedback seriously and will work diligently to prevent similar occurrences in the future.
Regarding the mismatched and chipped plates, as well as the lack of towel rails in the bathroom, we apologize for any oversight on our part. Rest assured, we will conduct a thorough inventory check and address any deficiencies promptly to enhance the overall guest experience.
We truly appreciate your patience and understanding during your stay, and we regret that we were unable to fully meet your expectations. Your feedback is invaluable to us as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.
Quality Department.
I did find it quite noisy at night being right next to the restaurant but there is warning of this when you book. I would stay there again despite this.
Response from the Quality Department
Dear Susan,
Thank you for your kind review. We´re delighted to hear that you enjoyed our excellent location and found our apartment to be very clean, comfortable, and well-equipped. We´re glad that you appreciated the convenience of our keyless entry system.
We apologize for any inconvenience caused by noise. We appreciate your understanding about the noise of everyday life in the city. Your feedback is valuable to us, and we´ll continue to strive to provide a pleasant stay for all our guests.
We look forward to welcoming you back for another enjoyable stay in the future.
Quality Department.
La maison est propre et bien équipée, l´emplacement est parfait, tous les monuments sont autour de l´appartement, il y a tout ce qu il faut dans le quartier : restaurants, cafés, commerces... La communication avec le hôte était très rapide. Si vous avez une voiture n´hésitez pas à demander à l´hôte une réservation préalable dans le parking le plus proche, ça coûte 18.5€ par jour.
RAS
Response from the Quality Department
Dear Said,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
Precio limpieza equipamiento estética y ubicación. Y preciosa terraza impecable
Nada. Como sugerencia cambiaría la encimera de separación de la cocina. en vez de madera contrachapada poner una más resistente. Es un mínimo detalle y ganaría mucho
Response from the Quality Department
Estimado Ángel,
Muchas gracias por su excelente reseña sobre su reciente estancia con nosotros. Nos alegra enormemente saber que disfrutó del precio, la limpieza, el equipamiento, la estética y la ubicación de nuestro apartamento, así como de la preciosa terraza impecable.
Apreciamos mucho su sugerencia sobre cambiar la encimera de separación de la cocina por una más resistente que la madera contrachapada actual. Tomamos en serio todas las sugerencias de nuestros huéspedes, y evaluaremos su sugerencia en futuras mejoras del apartamento.
Esperamos tener el placer de darle la bienvenida nuevamente en el futuro y seguir superando sus expectativas.
Saludos cordiales,
Departamento de Calidad
Muy limpio como en las fotos. Muy fácil el acceso.
Response from the Quality Department
Estimada Leticia,
Agradecemos profundamente sus elogios sobre nuestro apartamento. Nos complace saber que disfrutó de su estancia y esperamos volver a recibirla en un futuro cercano.
Saludos cordiales,
Departamento de Calidad
-Cama cómoda , ropa de cama limpia y cómoda -Detalle de dejar la cuna para la bebé preparada (se me había olvidado pedirla aunque en la reserva sabían que venía un bebé) -Ubicación -Limpieza …todo estuvo genial
Por poner un pero, era un poco complicado ducharse sin que se saliera el agua fuera de la ducha . Un poco de cuidado ,un pase rápido de la fregona si te descuidas y problema resuelto. El apartamento estupendo
Response from the Quality Department
Estimado Carlos,
Agradecemos sinceramente sus amables comentarios sobre su estancia en nuestro apartamento. Nos complace saber que encontraron el lugar limpio, cómodo y bien ubicado, y que pudieron disfrutar de una estancia agradable en general.
Lamentamos escuchar que experimentaron dificultades con la ducha y que el agua se salía fuera de la misma. Agradecemos su retroalimentación y tomaremos medidas para abordar este problema y garantizar una experiencia más cómoda para nuestros futuros huéspedes.
Nos alegra saber que el detalle de preparar la cuna para su bebé fue útil y contribuyó a hacer su estancia más agradable. Nuestro objetivo es proporcionar un servicio excepcional y satisfacer las necesidades de todos nuestros huéspedes, y apreciamos sus comentarios que nos ayudan a mejorar.
Gracias nuevamente por elegir nuestro apartamento para su estancia en la ciudad. Esperamos tener la oportunidad de darles la bienvenida nuevamente en el futuro y ofrecerles una experiencia aún más placentera.
Atentamente,
Departamento de Calidad
La terraza es compartida
Response from the Quality Department
Estimado Adrian,
Valoramos profundamente su elogio sobre la ubicación de nuestro apartamento. Nos complace saber que nuestra localización contribuyó a hacer su estancia aún más agradable.
Respecto a la terraza, queríamos puntualizar que dicha terraza no es compartida y es de uso exclusivo de los huéspedes de Arfe I. Lamentamos cualquier malentendido que se haya podido producir así como mencionar la disponibilidad de nuestro equipo para resolver cualquier duda o incidencia que se pueda producir.
Esperamos volver a hospedarles de nuevo en el futuro.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Marielle,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department
Necesita una pequeña renovación
Response from the Quality Department
Estimado Albertohg,
Gracias por compartir sus comentarios con nosotros. Nos alegra saber que la ubicación le pareció favorable.
Apreciamos su sugerencia de una pequeña renovación. Sus comentarios son valiosos para nosotros, y los tendremos en cuenta en nuestro esfuerzo por mejorar continuamente nuestro alojamiento.
Esperamos tener la oportunidad de darle la bienvenida de nuevo para otra estancia agradable en el futuro.
Departamento de Calidad.
Response from the Quality Department
Dear Faezeh,
Thank you for your feedback. We sincerely apologise for any inconvenience caused by the temperature in the flat. Upon receiving your comments, we promptly investigated the matter and thoroughly checked the heating system. Our maintenance team confirmed that the heating system was functioning optimally during your stay. However, we understand that personal comfort can vary, and we regret that the temperature did not meet your expectations.
We regret any misunderstanding in this regard, and that the flat did not meet your expectations. We also regret that our efforts to improve every aspect of your stay were not sufficient, and we hope that you will give us another opportunity to provide you with a stay that meets your needs.
Kind regards,
Quality Department
La ducha no recogía el agua bien.
Response from the Quality Department
Estimada Esther:
Gracias por su reseña, nos alegra saber que disfrutó de la céntrica ubicación de Arfe I así como de su mobiliario.
Lamentamos que el sistema de drenaje de la ducha no funcionase correctamente. Esta situación no es acorde a nuestros altos estándares de calidad y procederemos a revisar inmediatamente este desperfecto. Nos hubiera gustado haber sido informados para haberle puesto una rápida solución durante su estancia.
Esperamos que a pesar de este percance hayan tenido una estancia agradable y tener la oportunidad de hospedarlos de nuevo en el futuro.
Departamento de Calidad.
One of the bedrooms is located above a restaurant where they fill empty crates with bottles of drinks and rearrange tables. It makes so much noise that sleeping with the windows open is not possible. This really differs from normal city sounds.
Response from the Quality Department
Dear Emial,
Thank you for taking the time to share your experience. We´re pleased to hear that our central location added convenience to your stay. It´s wonderful to know that you found the rooms clean with comfortable beds, and the cominuvcation with host was smooth. We appreciate your note about the sleep bed in the living room.
We apologize for any inconvenience caused by the noise and we will explore ways to address and mitigate such disturbances for our guests. We appreciate your understanding of the unique challenges of a central city location. We´d like to highlight that noise levels may vary depending on certain dates or events in the city when activity is heightened.
If you choose to stay with us again in the future, we´ll strive to make your experience even more comfortable.
Quality Department.
Response from the Quality Department
Dear Yuseon,
Thank you for your kind words and sharing your experience.
Finally, regarding the characteristics of the flat, we always want to be transparent with our guests, that is the reason that before the confirmation of your booking we always send an email where our guests can confirm that it is the flat with the characteristics they want to book. We regret any misunderstanding in this regard.
We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards,
Quality Department
Un bel appartement avec en petit plus la terrasse sur le toit avec vue sur la cathédrale. La communication via WhatsApp est très pratique. La cafetière à été grandement apprécié 🙂. Vous pouvez faire tout les monuments à pied et laisse la voiture dans un parking qui est à moins d1km
Le bruit. Vous ne pourrez pas dormir avant la fermeture des commerces et restaurant et le matin le réveil se fera au son des klaxons. Pas de double vitrage en 1 semaine de séjour à différends endroit de l´Andalousie on s´est pas fait au bruit 😅
Response from the Quality Department
Dear Marina,
Thank you for your positive comments and feedback on the apartment. We´re delighted to hear that you appreciated the great location, the rooftop terrace with its view of the cathedral, and the convenience of our communication through WhatsApp. It´s wonderful to know that you enjoyed your stay in terms of the apartment´s amenities.
We´re sorry to hear that your experience was affected by noise. This doesn´t align with our high standards of quality and comfort for our guests.
We appreciate your feedback and will take it into consideration. We will review the situation and consider the possibility of improving soundproofing in the apartment. We want all our guests to have a peaceful and enjoyable stay.
Thank you for your feedback and for choosing to stay in our apartment. We hope that, despite the inconveniences, you were able to enjoy your time in Seville.
Kind regards,
Quality Department
Location is superb you can walk to many areas and good for hop on bus service and river.
The lock on the street door is difficult to open, slightly faulty and also the flat door lock is faulty. you cant lock it without using the key. No English speaking tv channels. No ice tray in freezer.
Response from the Quality Department
Dear Christopher,
We greatly appreciate your positive feedback and are delighted to hear that you had a very good stay in our lovely city and apartment. Your satisfaction is our ultimate goal, and we are pleased that you enjoyed the superb location, which allows easy access to many areas and convenient transportation options.
We apologize for the inconvenience you experienced with the locks on both the street door and the flat door. We will promptly address this issue to ensure that future guests do not encounter similar problems. Your comfort and security are of the utmost importance to us.
Regarding the lack of English-speaking TV channels and an ice tray in the freezer, we apologize for any inconvenience this may have caused. We continually strive to enhance the amenities and services we offer, and your feedback will help us identify areas for improvement.
We hope you had the opportunity to explore and enjoy the beautiful city of Seville. If you plan to visit again in the future, please do not hesitate to contact us. We would love to welcome you back and provide you with an even more exceptional experience.
Thank you for choosing our apartment for your stay, and we look forward to serving you again.
Best regards,
Quality Department
La belle décoration, l’emplacement, la vue de la terrasse sur la cathédrale, la propreté des lieux
Response from the Quality Department
Dear Anne,
Your satisfaction is what drives us to continuously strive for excellence. If you ever decide to embark on another journey, we´d be honored to be a part of your experience again. Your feedback fuels our passion for delivering outstanding service. Thank you for sharing your positivity with us and for choosing us as your accommodation choice.
Kind regards,
Quality Department
The door was too hard to open and the air conditioner wasn´t working that well.
Response from the Quality Department
Dear Nayara,
Thank you for your feedback on your recent stay. We´re delighted to hear that you appreciated the convenient location and the cleanliness of the place.
We apologize for the inconvenience you experienced with the door and the air conditioner. Your comments are important to us, and we will address these issues promptly to ensure a smoother and more comfortable experience for our future guests.
We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.
Kind regards.
Quality Department Manager
La terrasse privée 2 étages au dessus de l’appartement perd tout son intérêt.
Response from the Quality Department
Dear Sandrine,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Loved it all - thank you.
Response from the Quality Department
Dear Sharon, We wanted to take this opportunity to thank you sincerely for choosing our apartment for your accommodation needs. Your trust and preference mean a lot to us, and we genuinely hope that your stay was up to your expectation. We are looking forward to hosting you again, and we assure you that we will spare no effort in making your next visit as enjoyable as possible.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear William,
Thank you for your lovely review! We´re glad you found our communication helpful and enjoyed the central yet peaceful location. We look forward to hosting you again.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Por poner un pero las sábanas estaban desgastadas y el cubre colchón del sofá cama estaba sucio. Deberían renovarlas. El mando de la tele tampoco funcionaba.
Response from the Quality Department
Estimada Raquel, Apreciamos profundamente el tiempo que se tomó para escribir esta crítica positiva. Sus percepciones y satisfacción significan mucho para nosotros. Estamos constantemente luchando por la excelencia en hospitalidad, y sus comentarios nos alientan. Esperamos con ansias su próxima visita.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Margaret Gierej, it is our greatest joy to read you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Daniel, estamos encantados de saber que su estancia en nuestro apartamento fue agradable. Valoramos sus comentarios y sugerencias, y haremos todo lo posible para mejorar y poder adaptarnos a todos nuestros clientes. De nuevo, muchas gracias. Esperamos poder servirle de nuevo en su próxima visita a la ciudad.
Jose L.H. Campos
Director de Calidad
Situé au dessus d´un restaurant très très bruyant. Impossible de régler la douche... Résolu. Mauvais écoulement de la douche qui avait pour conséquence que l´eau s´écoulait dans la salle de bain.
Response from the Quality Department
Dear Pascual,
Thank you for taking the time to share your feedback with us. We´re thrilled to hear that you found our apartment spacious and enjoyed the central location in Seville. We´re sorry to hear that you were disturbed by the city centre noises and the issues you experienced with the shower drain. However, we thank you for giving us the opportunity to solve this during your stay. Thank you for bringing these matters to our attention. We hope to have the opportunity to host you again in the future.
Jose L.H. Campos
Quality Department Manager
la propreté, les équipements et la situation l’accueil est facilité par la possibilité d’être en contact direct par téléphone
Response from the Quality Department
Dear Marc,
We are honoured to receive your positive feedback about your stay at our apartment in Sevilla. It is gratifying to know that we exceeded your expectations and that you had a memorable experience. Your kind words are highly appreciated, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Leonor,
We apologize for any inconvenience you may have experienced during your stay with us. We are glad to hear that you enjoyed the positive aspects of our house.
We want to clarify that our advertisement states that the beds can fit 3 people and the sofa bed can fit 2 people, which totals 5 people. However, we appreciate your feedback and we will make sure to review our advertisement.
We hope that you had a comfortable stay overall. Thank you again for choosing our apartment for your stay and for taking the time to provide us with your valuable feedback.
Jose L.H. Campos
Quality Department Manager
Most things...., kitchen, decor, location, amenities, helpfulness of Paula the host...she had a technician to us within 30 minutes of arrival as the washing machine was not working! and having a fabulous roof terrace!
Beware of the shower base...it floods the bathroom very easily if you are not careful. Also sofabed was a little uncomfortable for two adults...would probably be fine for one or for children . Other than those minor issues, no complaints
Response from the Quality Department
Dear Susan,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Seville. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
The property is located in an ideal location a short distance from the major tourist sites, restaurants and pastelerias. The hand-over of the keys was uneventful and our host took time to explain the apartment as well as local tourist sites. With any issue, our host was extremely responsive and helpful. Overall, we thoroughly enjoyed our stay at 32 Calle Arfe, and would strongly recommend it.
There were minor maintenance issues about the flat, but they were not issues that detracted from our stay. Even though there were some minor issues with the maintenance of the flat, they would not sway us from staying at the flat in the future and we would still highly recommend 32 Calle Arfe.
Response from the Quality Department
Dear Gordon,
Thank you for choosing our apartment and for taking the time to write this wonderful review about it. It is a great pleasure to read how much you enjoyed your stay with us. Thank you for the recommendation. It will be our pleasure to host you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Lierni:
Muchas gracias por esta gran puntuación que nos ha dado. Estamos encantados de que haya disfrutado se su estancia con nosotros. Tomamos nota sobre sus críticas constructivas sobre la ducha para arreglarla para futuros huéspedes.
Ha sido un placer para nosotros alojarle y esperamos poder volver a darle la bienvenida de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Confortável, camas muito boas e bem localizado, próximo a muitos bares e restaurantes. Os anfitriões são profissionais e respondem rapidamente.
O box molha muito o banheiro.
Response from the Quality Department
Dear Jorge,
We are very pleased to know that you enjoyed your stay at our Arfe Terrace apartment. Thank you for highlighting the location and the service received from our professional staff. We will be very happy to host you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Francisca: Le agradecemos su opinión acerca de sus vacaciones en nuestro apartamento. La satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que fuéramos capaces de cumplir con sus expectativas durante su estancia.
Jose L.H. Campos
Director de Calidad
quase tudo 100%, o Box que não tem porta e acaba molhando o piso do banheiro
Response from the Quality Department
Dear Joao, thank you very much for taking the time to review your stay with us. We really appreciate your constructive feedback and hope you to have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Paulo, thank you very uch for staying with us and for your kind feedback. We highly appreciate your kind words about our services and we are glad to kno wthat you are willing to come back. We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Mohammed, thank you so much for your comments. We are glad to learn you liked your stay. We hope to see you again.
Aija T.
Quality Department
Response from the Quality Department
Dear Scott, we are glad to know that you enjoyed your stay with us.
We appreciate your time in sharing your personal experience and we would love you to come back and enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Mélanie, it is always nice to know that our guests have returned home with great memories of their vacation and we are very grateful for the time and effort you have put into sharing your personal experience with us.
We hope to serve you again soon.
Aija T.
Quality Department
La ubicación, fantástica. La limpieza, excelente. La cama muy cómoda. La terraza, aunque era enero y no la pudimos usar demasiado, con unas vistas espléndidas. La atención de la recepción.
El aire acondicionado, usado como calefacción, no calentaba mucho (esos días hacía frío en Sevilla, aunque parezca imposible). Pero lo compensaba los fantásticos edredones.
Response from the Quality Department
Estimado Rubén
Le damos las gracias por compartir su opinión sobre su estancia en el apartamento San Pablo. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia.
Un saludo
Response from the Quality Department
Dear Evaldas
Firstly we would like to thank you for choosing our Arfe Terrace apartment for your holidays in Seville and for the review you shared with us, all of your kind words about your stay with us are great to hear. Regards
Response from the Quality Department
Dear Gabriele, we are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with us as we know it will be a great source of motivation to keep on going the extra mile. Regards. Ana García, Dpto de calidad
- La terrasse a un autre etage
Es bastante cómodo, pero muy ruidoso. El edificio tiene dos pisos y una terraza en lo alto y nos tocó el primer piso así que oíamos todo el ruido del piso de encima. Está en una calle de bares y aunque había mucho ruido en la calle no se duerme mal.
Grosse déception avec la terrasse apparaissant sur booking qui n’est en réalité pas privée. Il faut monter en haut de l’immeuble et éventuellement la partager. Les deux petits lits ne sont pas confortables.
Mieszkanie niestety za małe na 6 osób (maksymalnie 4 osoby). Taras znajduje się dwa piętra wyżej, co jest sporym utrudnieniem. Nie uwzględniono tego w opisie mieszkania.
Response from the Quality Department
Dear Łucja,
We welcome your comments after your recent visit. We are also very happy to read that you believe that our reception team is efficient, helpful and truly friendly at all times. Regarding the size of the apartment we regret your disappointment. However, we would like to point out that we have different apartments and all are thoroughly described on our website. For future occasions, we would like to offer you the possibility to consult all the doubts through our booking department, in order to make sure you make a reservation for your stay that best suits your needs and desires. We look forward to serving you again in the future.
Fátima Roca-chief of Customer Service.
Response from the Quality Department
Dear Roshi, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. Fátima Roca-chief of Customer Service.
The terrace was on a separate floor whereas when we booked it stated one bedroom had a balcony and one had a terrace! Also the beds in the second room squeaked - the frames need replacing
Response from the Quality Department
Dear Natalie, Thank you for the time you took out of your day to share your comments regarding your recent stay in our apartment. We are very pleased to read that you did like the location and the property we accommodated you in and that you found it to be comfortable at all times. We are sorry for the confusion regarding the terrace. As you can see, the web ad specifies that it has external access, so we are surprised to mention that we should say it in advance. Thank you once again for your constructive critics, we certainly look forward to serving you again. Fátima Roca-chief of Customer Service.
La cafetière italienne ! On aurait préféré une simple cafetière mais le personnel nous la changé le lendemain!! Très réactif !! La terrasse non accessible depuis l´appartement car sur le toit il aurait fallu le préciser dans l´annonce ... Les lits ne sont pas trop confortables ....idéal pour 4 personnes un peu juste pour 6 personnes, manque de rangement dans la 2ieme chambre.
Response from the Quality Department
Chère Cécile Sanchez, Chez Genteel Home, nous croyons fermement qu´il y a toujours possibilité de nous améliorer, et vos commentaires assisteront nos équipes dans leurs efforts quotidiens voués à exceder les attentes de nos clients, c´est pourquoi nous apprécions sincèrement le temps que vous avez consacré à nous faire part de vos impressions. Nous sommes désolés pour la confusion concernant la terrasse. Comme vous pouvez le voir, l´annonce Web spécifie qu´elle dispose d´un accès externe, nous sommes donc surpris de mentionner que nous devons le dire à l´avance. Nous passerons en revue les commentaires relatifs aux lits, car le reste de nos clients est l´un de nos principaux objectifs. Nous espérons avoir le plaisir de vous servir à nouveau dans un futur proche. Fátima Roca-Chef du service clientèle
Response from the Quality Department
Dear J.M. Kooreman, We would like to thank you for your preference in selecting our apartments for your holidays in Seville, as well as for taking the time to tell us about your recent experience among us. We´re sorry but we couldn´t let them out later and couldnt leave their bags in the apartment. We had customer entry that same day and wanted to meet the schedules for the arrival of new guests. We´ll be waiting for you very soon. Fátima Roca-chief of Customer Service.
When we visited the website it appeared that the terrace was apart of the apartment. In fact, it is 2 floors up which was somewhat disappointing. Our "host" was on time to meet our car but was clearly preoccupied and in a hurry to leave. Questions about food shopping and others we might have asked about the area and specifics about parking were left unaddressed. It should be noted that parking is a ten minute walk away. The beds were very soft and the pull out sofa was not long enough to sleep on comfortably.
Response from the Quality Department
Dear Sydney, thanks for your comment. We are sorry that the wellcome we offered you was not the desired one. We always receive our guests with a smile because we love that they choose our apartments for their stays, and we make sure to explain the working of everything and we resolve all the doubts they have. We will check what happened on this occasion and we will work so that it does not happen again. We apologize for this and hope that otherwise you enjoyed your stay. Regards
Fatima Roca - Chief of Customer Service
De slaapbank voor 2 personen is erg krap. Te krap, eigenlijk.
Response from the Quality Department
Dear guest, thanks for your comment. We are very happy to know that you liked the apartment and that you enjoyed your private terrace. We appreciate your comment on the sofa bed and we will check it to see the possibility of replacing it with a larger one. It has been a pleasure to have hosted you. Regards
Fatima Roca - Chief of Customer Service
Second bedroom had two put up beds in a very small room without any wardrobe space.
Response from the Quality Department
Dear Gill, thanks for your comment. We are sorry that you did not like the apartment due to the size of the second bedroom. Unfortunately the size of the rooms is something that we cannot solve, but we will think about how to improve comfort to adapt to the dimensions in the best possible way. We hope that despite this you have enjoyed your stay. Regards
Fatima Roca - Chief of Customer Service
Le salon de jardin de la terrasse est un peu endommagé.
The location is accesible to all to most tourist locations.
Just petty things there is no English news news on TV
Fijn appartement in het centrum
Confortável, amplo e bem localizada.
Amplio, cómodo, bien ubicado Además nos dejaron aceite de oliva y hielo
Se escapa el agua de la ducha Podrían poner escurridor de loza
Quando sono arrivata l’appartamento non corrispondeva alle foto viste durante la prenotazione. Avevo preso una appartamento con il terrazzo al piano ma al mio arrivo ho scoperto che era al terzo piano senza ascensore (due piani sopra il mio appartamento). Sporco, accumuli di polvere pop corn sui divani peli e capelli ovunque.
Response from the Quality Department
Dear Barbara, thank you for your comment. The apartment is like the photos and in our website you can see the apartment better and a detailed description, where it is indicated that to access the terrace you have to leave the apartment and go up one floor. Regarding the cleanliness of the apartment, it is an aspect that is usually very well valued by our clients and you never said us anything about this during your stay, only about your dissatisfaction with the terrace. We hope that despite this you have enjoyed your stay in Seville and we are happy that the location has been to your liking. Regards
Pensavo che il terrazzo fosse nell´appartamento invece è a due piani sopra. Mai usato
Chambre 2 un peu étroite et sans rangement. Confort literie moyen. Le reste de l´appart parfait.
Response from the Quality Department
Chère Elisabeth, merci pour votre commentaire. Nous sommes heureux de savoir que vous avez aimé l´emplacement central de l´appartement. Nous espérons que, malgré les petits détails mentionnés, nous avons apprécié l’appartement et votre séjour parmi nous. Ce fut un plaisir d´être resté avec vous. Salutations
emplacement au cœur de la Ville ; appartement spacieux et lumineux dans un immeuble de 2 appartements ; sol marbre , plafond haut et bel aménagement intérieur ; ameublement soigné et de bon gout ; terrasse au 2° étage sympathique et privée .
attention ce n´est qu´une petite remarque : Literie de chambre de derrière assez "molle" ; Il manque une cafetière pour 6 (la cafetière italienne est trop petite ) et il manque un peu de vaisselle (seulement 3 tasses de café) Le linge fourni pour les 5 jours est suffisant coté toilette mais insuffisant coté cuisine .
Response from the Quality Department
Cher Gilles, merci beaucoup pour ton commentaire. Nous sommes heureux de savoir que vous avez aimé l´appartement, en particulier son étendue et son emplacement central. Nous apprécions également vos suggestions et nous les prendrons en compte pour améliorer l’équipement de l’appartement et la satisfaction de nos futurs clients. Nous espérons que vous avez apprécié votre séjour avec Genteel Home. Salutations
Response from the Quality Department
Dear Elsa, thank you for your comment. We are glad to know that you liked the central location of the apartment to visit the city. We are sorry that the access to the terrace was uncomfortable to be outside the apartment, on the rooftop. We hope that despite this you enjoyed your stay. Regards
Response from the Quality Department
Cher Francisco, merci pour votre commentaire. Nous pensons que l´appartement n´a pas répondu à vos attentes et qu´il a semblé un peu bruyant. Être situé dans une rue si centrale et en haute saison peut être perçu plus animé de la rue. En ce qui concerne la description de l´appartement, nous ne connaissons pas la raison de la description, mais celle-ci détaille clairement les caractéristiques de la terrasse. La seule chose qui ne soit pas mentionnée parce que Booking.com ne le permet pas, c´est que la terrasse privée de votre appartement est située sur le toit, à l´extérieur de l´appartement et non à l´intérieur. Nous espérons vous offrir un séjour différent et plus satisfaisant à une autre occasion. Salutations
La habitación que da a la calle Arfe es muy pequeña. No tiene armario y no reúne condiciones para una pareja.
O sofá cama era pequeno e não foi confortável para dormirem duas pessoas. A água quente do chuveiro era insuficiente para todos tomarem banho. Nós tivemos que tomar banhos em horários alternados para tomar banhos quentes.
Excellent clean modern apartment situated in the historic part of the city with easy parking nearby and close to a tram stop.
Loved having our own apartment in such a great location! The terrace was a bonus for people watching. Great coffee and everything you need right downstairs!
Bed was a little uncomfy. Temp control...very chilly and couldn’t figure out how to adjust the units mounted toward the ceiling.
Roof terrace was very Nice. Kitchen was complete. Location Excellent. And they gave us excellent information about pick up and bagage drop off. The babage drop off came in handy because we flew Back in the evening.
Minor things like about leaking airconditioning. We have informed the owner about this. And for four people a little bit Small, but for price and location its ok.
We had an issue with the plumbing and hot water was leaking from a broken tap (this was fixed as soon as we reported the issue). The aircon was also leaking.
Tout était parfait : l´accueil, l´emplacement, le confort, l´équipement.... super logement! Sans oublier la terrasse! Comme sur la photo!
La pulizia della terrazza potrebbe essere migliorata.
A BIENTOT ET MERCI A TOUS
All contacts with Genteel-Home were effective and friendly. The airport shuttle was more than excellent. Everything was well organized.
Recommendable!
I shall recommend to all my friends and family.
Thanks again.
Excelllent, easy booking arrangements, including parking discount in a nearby car park. We had a very warm welcome from Maria who ensured that our arrival and departure arrangements were hassle free.
The use of the apartment meant made us feel as close as we could get to being residents of the lovely city of Sevilla!
We would strongly recommend this apartment and Genteel Homes.