Magnificent loft-style apartment located in the heart of downtown Seville.
It is furnished in detail, with quality, comfort and design. At the same time, it has a lot of space, as well as natural light that coming through its large window that runs from one side to the other of this fantastic apartment.
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San Leandro Apartment
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This apartment has lots of space! Staff were friendly. One draw back is that you have to pay 30 euro extra to check in between 9 pm and midnight. This was not listed on the booking, so we were not aware when we made our travel plans. Would be nice to know ahead of time. Also, there is very limited hot water for the shower.
Only found out after we booked that we would need to pay an additional €30 as we were checking in after 9pm
Response from the Quality Department
Dear James,
Thank you for sharing your feedback with us. We are delighted to hear that you had an overall great experience during your stay.
Regarding the late check-in fee, we would like to clarify that this charge is clearly communicated both before and after the booking process, providing all guests with the information they need to make informed decisions about their stay. We strive for transparency to ensure that there are no surprises, and we regret if this was not fully clear at the time of booking. We believe this allows our guests to better plan their arrival and enjoy a smooth check-in experience.
We truly value your understanding and hope that this small matter did not detract from the enjoyment of your stay. It would be a pleasure to welcome you again in the future, and we remain committed to providing a comfortable and seamless experience for all our guests.
Quality Department.
Response from the Quality Department
Dear Raphaële,
Thank you for your kind words. We are delighted to hear that you enjoyed the place, its great location, and the cleanliness of the property.
We appreciate your feedback and hope to welcome you again in the future.
Location was great and apartment was large. It was well appointed and had everything we needed for a two week stay. Genteel homes were exceptional in helping us and were very prompt with all of our needs.
We were there in January and the apartment was cool especially the floor but the space heater helped. It backs onto a school so it can be noisy during the day.
Response from the Quality Department
Dear Alice,
Thank you for your kind review and for recommending our property. We are pleased to hear that you enjoyed the great location, spacious apartment, and the amenities provided for your two-week stay. We also appreciate your kind words regarding our team at Genteel Homes, and we are happy that we could assist you promptly with all your needs.
Regarding the temperature, we are glad to hear that the space heater helped improve your comfort during your stay. As for the other aspects mentioned, we assure you that our property is equipped to minimize external noise, ensuring the comfort of our guests.
We truly value your feedback and hope to welcome you again for another pleasant stay.
Quality Department.
Response from the Quality Department
Dear Sayde,
Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed your stay and found the location convenient for exploring. We’re glad we could accommodate your early check-in and bag storage, and it’s great to know that our team’s responsiveness met your expectations. We appreciate you choosing to stay with us and hope to welcome you back in the future.
Response from the Quality Department
Estimado Mohamed:
Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que han disfrutado de su estancia y que el apartamento, con su diseño nuevo y bonito, así como todas las comodidades, haya estado a la altura de sus expectativas.
Para nosotros es un placer ofrecer un entorno cómodo y acogedor para nuestros huéspedes. Esperamos tener la oportunidad de recibirles nuevamente en el futuro.
Response from the Quality Department
Dear Giancarlo,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Response from the Quality Department
Dear Melissa,
Thank you for your kind review. We are pleased to hear that you enjoyed the apartment, its location, and the amenities provided, and that you received helpful tips prior to your stay.
Regarding the entrance door, we would like to clarify that the main door opens automatically from the inside, and no key is needed to exit. However, a key is required from the outside to access the building. We sincerely apologize for any confusion caused and for any inconvenience this may have caused during your stay. We will ensure to provide clearer instructions about the correct use of the door in the future to avoid similar situations.
Additionally, we appreciate your feedback about the number of glasses in the kitchen, and we will review this to ensure a more comfortable stay for our guests. Thank you again for sharing your thoughts with us. We look forward to welcoming you back in the future.
Response from the Quality Department
Dean Jean,
Thank you very much for your feedback. We are delighted to hear that you enjoyed the comfort and ideal location of our accommodation, as well as its proximity to the heart of Seville. It’s wonderful to know that you appreciated the spacious apartment, the well-equipped kitchen, and the nearby shops, as well as the local atmosphere around Plaza San Leandro. This charming area, with its authentic vibe and unbeatable prices, is indeed one of the highlights our guests often enjoy.
We look forward to welcoming you again on your next visit to Seville. Thank you for choosing our apartment.
Location was good.
Bathroom stank.
Response from the Quality Department
Dear Julia,
Thank you for sharing your feedback. We are pleased to hear that you found the location to be convenient and enjoyable.
We regret to learn about the odor you experienced in the bathroom. Such occurrences can sometimes be influenced by external factors, such as weather or plumbing conditions in the surrounding area. Nonetheless, we will thoroughly review the situation to ensure that the issue is addressed and resolved.
We appreciate your comments, which help us improve, and we hope to have the opportunity to welcome you again in the future.
Quality Department
Response from the Quality Department
Gracias por su comentario. Nos alegra saber que disfrutó del apartamento y que nuestro equipo le brindó una atención agradable. Será un placer recibirle nuevamente.
Response from the Quality Department
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Response from the Quality Department
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Response from the Quality Department
Dear Peter,
Thank you for your thoughtful review and for recommending our apartment. We’re delighted to hear that you enjoyed the location, found the online instruction booklet helpful, and appreciated the communication throughout your stay.
We also value your suggestions regarding the kitchen and bathroom linens. We strive to ensure each stay is as comfortable as possible, and we’ll certainly consider adding these items to enhance our guests’ experience. We hope to welcome you back on a future visit and thank you again for your valuable feedback.
Quality Department
Response from the Quality Department
Dear Anders,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Response from the Quality Department
Dear Evelyne,
Thank you for your kind review of your recent visit. It has been a pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the future.
Muy buena ubicación y el ambiente espacial era excelente
Perfect location, very central. The apartment is spacious, with good taste decoration. Staff super helpful and polite
Cleaning was not perfect, there is room for improvement on this aspect. Also, Charing €50 for late checking is excessive. There should be a mechanism to be able to access the flat late and check in online.
Response from the Quality Department
Dear Humberto,
Thank you for your kind words regarding the location and spaciousness of the apartment, as well as your compliments on the decor and our staff´s helpfulness and politeness. We are pleased to hear that you enjoyed your stay. However, we regret any inconvenience caused by the cleanliness. We appreciate your feedback, and we will take your comments into account as we continually strive for improvement in this area.
Regarding late check-in, we want to emphasize the importance of having a person present to welcome guests upon their arrival at the apartment. This personal touch is essential for ensuring a smooth transition and providing any assistance needed to help you settle in comfortably. All of this is done with the goal of ensuring our guests have pleasant stays without inconveniences. Additionally, we would like to highlight that our late check-in fees are always available on our website both before and after making a reservation. This is part of our commitment to transparency, and we aim to avoid any misunderstandings in this regard.
We hope to have the opportunity to welcome you back in the future and provide an even better experience.
Quality Department.
Location. Cleanliness Facilities
Rubbish not collected. Too much to expect customers to go outside to find rubbish bins!! Smell from bathroom could be alleviated maybe by some automatic spray Checkout too early at 11 am
Response from the Quality Department
Dear Mary,
Thank you for sharing your feedback. We are pleased to hear that you found our facilities comfortable and appreciated our excellent location and cleanliness.
However, we understand your concern regarding rubbish collection. While it is not mandatory for guests to take out their own rubbish, we kindly encourage them to dispose of their waste in the designated bins outside the building. This practice helps maintain a clean environment for everyone and contributes to the overall comfort of all our guests. Ultimately, the choice to do so is entirely at the guest´s discretion, and we appreciate any consideration given to this matter.
Regarding the smell from the bathroom, while the presence of odors can occasionally be attributed to external factors such as weather conditions, we will explore potential solutions to improve the situation.
We value your input as we strive to enhance our guests´ experience. We hope that, despite these concerns, you enjoyed your stay and would be delighted to welcome you back in the future.
Quality Department.
Response from the Quality Department
Dear Dieter,
Thank you so much for your heartfelt message. We are truly touched to hear that your stay brought back such cherished memories from your previous visit to Seville. We are honored to have been part of your experience, and we hope to welcome you back soon for many more memorable moments in this beautiful city.
Lo raccomandiamo.
Response from the Quality Department
Dear Monica,
Thank you for your feedback. We are pleased to hear that you and your family enjoyed your stay and found the apartment to be as depicted in the photos. It’s great to know that the cleanliness, mid-week linen and towel change, and well-equipped kitchen were to your satisfaction. We appreciate your recommendation and are glad you found the location convenient and peaceful. We hope to have the pleasure of hosting you again in the future.
Quality Department
Response from the Quality Department
Dear Arnaud,
Thank you for your recommendation. We’re delighted to hear that you found the accommodation to be both pleasant and ideally located in the heart of the city while remaining peaceful. We appreciate your feedback and hope to welcome you back in the future.
Response from the Quality Department
Dear Anya,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Response from the Quality Department
Dear Wan,
Thank you for your positive feedback. We´re thrilled to hear that you had a great stay with us. We look forward to welcoming you back in the future.
Response from the Quality Department
Dear Pichery,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Response from the Quality Department
Dear Camelia,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
A noter une école à proximité qui génère un peu de bruit le matin en jour de semaine
Response from the Quality Department
Dear Guillaume,
Thank you for your feedback. We´re glad to hear that you found our apartment very nice and appreciated the ideal neighborhood, right in the center with local restaurants nearby yet away from the crowds.
We apologize for any inconvenience caused by noise. Please rest assured that we will review our soundproofing system to ensure it effectively isolates exterior noise.
We appreciate your understanding and hope that despite this, you had an enjoyable stay overall. We look forward to welcoming you back and providing you with an improved experience in the future.
Quality Department.
Response from the Quality Department
Dear Anouk,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Response from the Quality Department
Dear Rashid,
Thank you for your kind words. We are thrilled to hear that you enjoyed our wonderful location and found the apartment to be beautiful and well-lit. We are also glad you appreciated the kitchen and lounge area. Your positive feedback is greatly appreciated.
Response from the Quality Department
Dear Sterre,
Thank you so much for your kind review. We are thrilled to hear that you found our place perfect for your stay in Seville and enjoyed the convenient location. We also appreciate your kind words about the communication with Esther. We are delighted that you had a positive experience and would recommend us. We hope to welcome you back in the future.
Response from the Quality Department
Dear Wenda,
Thank you for your wonderful feedback. We´re thrilled to hear that you enjoyed your stay in the apartment and found its location convenient for exploring the lively city and nightlife. It´s great to know that you found the kitchen to be accommodating and that our service team was helpful and responsive. We appreciate your kind words and thank you for choosing to stay with us. We hope to have the pleasure of hosting you again in the future.
Response from the Quality Department
Dear Karen,
We sincerely thank you for sharing your experience about your stay in our apartment. We are pleased to know that you found the location convenient to access everything you wanted.
It is gratifying to know that the apartment met your expectations in terms of cleanliness and furniture.
We appreciate your comments and hope to have the pleasure of welcoming you again in the future.
Quality Department
De tudo, localização, tamanho, amenidades, eletrodomésticos, tudo o que alguém precisa em um apartamento. A recepção foi ótima e nós deram uma hora a mais no check-out.
Gostei de tudo.
Response from the Quality Department
Dear Sergio,
Thank you so much for your wonderful feedback. We´re thrilled to hear that you had an excellent experience with us and that you found everything to your satisfaction. It´s great to know that you enjoyed your reception and appreciated the extra hour for check-out. We´re delighted that you enjoyed everything about your stay. We look forward to welcoming you back in the future.
Quality Department.
Response from the Quality Department
Dear Anna,
Thank you sincerely for your kind review, and we´re pleased to hear that you enjoyed your stay with us. We´re glad you found the accommodation clean, tidy, and true to the description and photos provided. It´s wonderful that the central location of the apartment provided convenience and tranquility, with all services nearby.
We´re delighted to hear that Alex was able to offer you excellent recommendations for restaurants, excursions, and shows to make the most of your time in the city.
Regarding the availability to store luggage outside of check-in and check-out times, we apologize for any inconvenience this may have caused. Due to the absence of a physical reception, the availability of this service may be limited. However, whenever possible, we strive to offer this convenience to our guests. We appreciate your understanding, and we hope this did not greatly impact your overall experience.
We look forward to the pleasure of welcoming you back in the future and continuing to be a part of your experiences in the city.
Response from the Quality Department
Dear Justin,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Response from the Quality Department
Dear Clare,
Thank you so much for your wonderful review. We´re thrilled to hear that you had an excellent stay and that communication exceeded your expectations. We strive to provide the best possible experience for our guests, and we´re delighted that you found us to be responsive and clear in our communication.
It´s fantastic to hear that you found the apartment perfect for your needs, with its spotless cleanliness, spaciousness, and great location. We´re delighted that you enjoyed your time with us, and we can´t wait to welcome you back in the future. We look forward to hosting you again soon.
Response from the Quality Department
Dear Frank,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Response from the Quality Department
Dear Hannah,
Thank you so much for taking the time to share your experience with us. We´re thrilled to hear that your stay at our apartment was truly enjoyable and that you found it to be clean, comfortable, and spacious enough for your family of four. It´s wonderful to know that the well-equipped kitchen made your evenings more convenient. We´re glad the apartment´s location in a charming square, close to a supermarket, added to your convenience. Your kind words mean a lot to us, and we´re grateful for the opportunity to host you. Should your travels bring you back to the area, we would be delighted to welcome you again.
Response from the Quality Department
Dear Akos,
Your kind words inspire us to continue delivering excellent service and ensuring that every aspect of your stay meets your expectations. We hope that you´ll consider staying with us again on your next visit to Seville.
Response from the Quality Department
Dear Eoin,
Thank you for your positive feedback. We´re delighted to hear that you enjoyed our apartment and its location. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.
Response from the Quality Department
Dear Lev,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Kind regards,
Quality Department
Response from the Quality Department
Dear Senne,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department
Response from the Quality Department
Estimada Agus
Agradecemos sinceramente sus amables palabras. Nos complace enormemente saber que su estadía fue perfecta y que disfrutó de nuestro amplio, limpio y moderno espacio, así como de la decoración que ofrece comodidad. Además, es un placer saber que la ubicación fue de su agrado. Estamos encantados de que Alex haya sido de ayuda al proporcionar recomendaciones para restaurantes y espectáculos de flamenco. Esperamos tener el placer de recibirle nuevamente en el futuro.
Response from the Quality Department
Dear Fiona,
Knowing that your experience was enjoyable reminds us why we do what we do. If your future travels lead you back to us, we´d be delighted to provide you with another exceptional stay. Your feedback inspires us to aim higher in delivering top-notch service. Thank you for your kind words and for choosing us as your destination.
Kind regards,
Quality Department
Response from the Quality Department
Dear Sharon,
Thank you for your glowing review. We´re thrilled you found our place amazing and enjoyed its convenient location. It´s wonderful to hear that the apartment met your expectations and you found our host friendly. We would be honored to host you again in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Perrine,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient.
Regarding check out, our check out time is set at 11:00 a.m. to allow the housekeeping staff to prepare the accommodation properly for the next guests. It is essential for us to adhere to these times to ensure a smooth and comfortable experience for all visitors. We would also like to clarify that as we do not have a physical reception we are unable to store luggage after check out, but our customer service team is always available to all our guests to recommend the nearest lockers, so that they can enjoy their last day in the city.
We appreciate your feedback, as it helps us to identify areas for improvement and ensure that future stays are more satisfactory. We hope that, despite these inconveniences, you enjoyed your visit to Seville and we look forward to welcoming you back in the future.
Best regards,
Quality Department
Response from the Quality Department
Dear Charlotte,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Kind regards,
Quality Department
Response from the Quality Department
Estimada Melissa,
Gracias por tomar el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos complace haber cumplido con sus expectativas.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Jan,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
Response from the Quality Department
Dear Lara, We express our sincere gratitude for taking the time to share your feedback on your recent stay. We are delighted to learn that the property lived up to your expectation. We are pleased to hear that the generous size and spaciousness of the accommodations contributed to a heightened sense of comfort during your stay. Thank you for choosing our establishment, and we look forward to the pleasure of welcoming you back in the future.
Quality Department
Response from the Quality Department
Dear Heather, Thank you for taking the time to share your positive experience. We´re delighted to hear that the apartment´s location contributed to an enjoyable stay. Your satisfaction is important to us, and we look forward to welcoming you again in the future.
Quality Department
Response from the Quality Department
Dear Lauren,
We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work.
On the other hand,we sincerely regret any inconvenience regarding late check-in. We always try to be transparent with our guests, so information about our late check-in policy and associated late check-in charges is available on our website, and can be viewed by all our guests before and after booking. While we understand your concerns, we strive to provide a personalised check-in service to ensure a warm and welcoming arrival experience for our guests, which is why check-in is done in person. We regret any misunderstanding in this regard.
Your opinion is very important to us, and we look forward to serving you again in the near future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Pete,
We´re deeply grateful for your review and for recognizing the dedication and hard work of our staff. Knowing that you had such a positive experience with our team and that it contributed significantly to your enjoyment is very encouraging for all of us. Your kind words and appreciation serve as a great motivator for our team to continue striving for excellence in guest satisfaction. We greatly anticipate the opportunity to host you again in the future.
Kind regards,
Quality Department
Het grote souterrain met veel bewegingsvrijheid, aan te raden bij langer verblijf om thuis te relaxen ook. Sfeervol met ramen en planten op patio. Daarnaast locatie.
Wat rumoerig in de ochtend door andere bewoners die zich klaar maken voor werkdag en schoolplein vanaf 8.30 ook geluid. Voor ons geen probleem maar doordeweeks uitslapen is er niet bij.
Response from the Quality Department
Dear Anneke,
We´re thrilled to hear that you found our apartment spacious and well-located in the heart of the tourist center. The large basement offers plenty of space and is ideal for those planning longer stays or looking to relax in the comfort of their temporary home. The attractive windows and plants in the patio are indeed a lovely feature.
We appreciate your understanding of the morning noise generated by other residents starting their day and school activities in the area. While it´s quite common for people to go about their daily routines, we do acknowledge that excessive noise can be disruptive. We encourage our guests to reach out to us during their stay if they encounter any issues, as we´re here to assist and ensure you have a pleasant experience.
Thank you for choosing our apartment, and we hope you enjoyed your time in our wonderful city. If you ever decide to return, we´d be delighted to host you once more.
Kind regards,
Quality Department
Response from the Quality Department
Dears Pascal and Myriam,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are pleased to know that you enjoyed our location and found our accommodation comfortable and convenient for your needs. Your opinion is very important to us, and we take it into account in our continuous effort to provide exceptional service. We hope to have the opportunity to welcome you back in the near future and offer you another enjoyable experience.
Kind regards,
Quality Department
Response from the Quality Department
Dear Sybille,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards,
Quality Department
A very small point, the blinds did not keep all the light out as I´m used to, but I was up early every day anyway.
Response from the Quality Department
Dear David, we appreciate your comment about your stay in our apartment. We are very sorry for any issues or inconvenience you experienced during your stay. Your observations are extremely valuable to us, and we will use it to improve our services. We hope you will give us another opportunity to serve you and provide you with a much more enjoyable experience.
Jose L.H. Campos
Quality Department Manager
tout
les 2 petits lits séparés et pas très confortables
Response from the Quality Department
Dear Fabrice,
We would like to extend our deepest gratitude for choosing our apartment as your home away from home. Your decision to stay with us is truly appreciated, and we hope that your experience was both comfortable and memorable. It would be an absolute pleasure to have the opportunity to host you once more in the future. Rest assured, we will continue to uphold our commitment to exceptional service to ensure your next stay is even better.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Samantha,
We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Jose L.H. Campos
Quality Department Manager
great location. good sized apartment. walking distance from bus station and tourist sites. so comfy beds and bed sheets. someone met us to check us in and familiarize us with the apartment and city
Response from the Quality Department
Dear Heather,
Thank you for choosing our apartment for your holiday in Sevilla and for sharing your wonderful review with us. We are pleased to know that you found everything to be clean, comfortable, and well-maintained. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Anno,
We would like to thank you for choosing to stay at our apartment in Seville and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Excellent location. Central but on the periphery of the main tourist area. Great neighbourhood. Large and stylish apartment.
Response from the Quality Department
Dear Christel,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city while not being disturbed by noises at night. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Un petit cocon douillet et au calme dans cette merveilleuse Seville. Depuis la réservation nous avons été guidés jusqu’à notre arrivée. Accueil chaleureux, tout est simple, indiqué, expliqué, avec même des adresses bon plan. L’appartement est splendide, propre et conforme aux photos. Le personnel est aux petits soin ils répondent à vos demandes sans être envahissant. Exemple, j’ai demandé une serviette supplémentaire et l’après-midi même un set complet était posé à l’entrée de notre porte. L’endroit est central, vraiment allez y c’est vraiment superbe! Milles mercis pour ce séjour !
Response from the Quality Department
Dear Gabrielle,
To go on and beyond is within our priorities and it is a delight for us to read that we have succeded this time. Thank you for choosing us and for dedicating these wonderful words to the apartment and the staff. We look forward to serving you again very soon.
Jose L.H. Campos
Quality Department Manager
De grote ruimte. De ramen, de groene planten buiten, de stijl van de inrichting. De locatie is geweldig, erg leuke buurt, rustig, authentiek, niet overlopen door toeristen. Het appartement was schoon, de check in was erg aardig en informatief.
Een tweepersoonsbed was fijner geweest, het zijn nu 2 eenpersoonsbedden die uit elkaar schuiven. Het was ook een beetje koud ´s nachts, een extra beschikbare deken zou fijn zijn geweest (als je niet met de verwarming aan wilt slapen). Tip: laat even het slot aan de binnenkant nakijken of oliën, het functioneerde moeilijk.
Response from the Quality Department
Dear Paul,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city while not being disturbed by noises at night. Also, thank you for the recommendation on the additional bed sheets. However, with the new heaters on the apartment reaches a confortable temperature. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Valérie,
Thank for your praising words towards the apartment, its location and comfort.
It is the first time we have news about the pump that you mention -we will stay alert should any measure be required. Thank you again for this review.
Jose L.H. Campos
Quality Department Manager
Location was great! Exceptionally large and beautifully designed space!
Very cold at night (we went in early February). There was luckily a space heater which helped.
Response from the Quality Department
Dear Sadia,
Thank you for this kind review of your stay with us. We are happy that you found the apartment confortable and convenient and that the extra space heater helped to warm up the space. In addition, we identified that the central heating system was not working properly and it has been repaired already .
We are glad that you rate us with a 10 and look forward to your next trip with us.
Jose L.H. Campos
Quality Department Manager
Era muy amplio, luminoso y precioso. Una maravilla.
La Calefacción ni se notaba y estaba al máximo que permitía de nivel, el frío fue insoportable y tuve que dormir con el abrigo puesto. Al tener techos altos aún eran mayor la sensación de hielo, hacía más frío que en plena calle y estaba deseando de que amaneciera para irme. Había un pequeño calefactor de baño pero eso allí no causaba ningún efecto.
Response from the Quality Department
Estimada Sabrina:
Gracias por alojarse con nosotros y por escribir una reseña.
Lamentamos que no disfrutara de su estancia debido a la temperatura. Nos hubiera gustado ser conocedores de este problema para poder asistirle durante su estancia, ya que tenemos un equipo de atención al cliente disponible las 24 horas. Igualmente, aprovechamos esta oportunidad para comunicarle que, tras revisar el sistema de calefacción, hemos identificado la avería y ha quedado solucionada. También, hemos proveído al apartamento de radiadores para calentarlo junto al sistema de calefacción central.
Le agradecemos las palabras hacia la veracidad y comodidad del apartamento, independientemente del inconveniente que tuvo. Esperamos poder volver a darle la bienvenida en uno de nuestros apartamentos pronto para demostrarle nuestro verdadero nivel de hospitalidad y confort.
Jose L.H. Campos
Director de Calidad
maravilla. tal cual luce en las fotos. muy grande, muy amplio, muy cómodo, ubicación perfecta.
La calefacción no funciona.
Response from the Quality Department
Estimado Felipe:
Muchas gracias por elegir nuestro apartamento y por el tiempo para escribir esta reseña. Nos alegramos enormemente de que haya encontrado todo lo necesario para hacer agradable su estancia. Para futuras ocasiones, no dude en contactarnos si encuentra algo en su apartamento que no funciona como debiera. Nos gustaría informar de que, tras revisar el sistema de calefacción, hemos identificado la avería y esta ha quedado subsanada. Asimismo, hemos proveído al apartamento de radiadores como apoyo al sistema de calefacción central.
Muchas gracias de nuevo por su evaluación, esperamos volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Tatiana, Thank you for this review, it has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Spacious apartment that was fully equipped. very full kitchen, fine cupboards for suitcases. Son had a great time because there was lots of space and nice books in the bookcase. Nice baby cot.
here and there some things that needed replacing. It wasn´t very clean. from a few days before arrival, guests will be asked about arrival times.
Response from the Quality Department
Dear Ghislaine,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
We are sincerely sorry to read your dissatisfaction with the cleaning; we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable. For a future occasion please do not hesitate to contact us to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Provision of linen (towels) very thin. Also kitchen inventory very limited.
Response from the Quality Department
Dear Asel, thank you very much for sharing your highlights of the stay with us. we are glad to know that you enjoyed our exceptional hospitality and we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Marlene, thank you very much for staying with us and for reviewing your stay. We really appreciate your highlights of your personal experience in our apartment.
We certainly look forward to serving you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Conor, we are glad to know that you enjoyed your time in our apartment as well as our prime location.
We look forward to welcoming you back for another visit in Seville.
Aija T.
Quality Department
Response from the Quality Department
Dear Fatima, thank you for choosing our apartment and for your valuable feedback. we are thankful for your kind words about our efforts. We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Isabelle, thank you very much for staying with us and taking the time to highlight our excellent location. We look forward to seeing you again soon.
Aija T.
Quality Department
Response from the Quality Department
Dear Lourdes, thank you very much for staying with us. We are glad to know that you enjoyed the comfort we provide for our guests and we look forward to serving you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Fatima, thank you for your feedback; it is much appreciated. We are delighted that comfort and location of the apartment was a highlight of your stay, in addition to the smooth communication with our team.
We hope that you will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Stefan, we would like to thank you for the praising review you shared following your stay in our apartment and we are glad to know that we were able to meet your expectations. We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Response from the Quality Department
We appreciate your kind words about the location and its proximity to all of the attractions. Thank you for pointing out the cleanliness of our facilities, we are fully aware that this is a vitally important aspect for our guests to feel comfortable in our apartment.
We are glad to know that our team was able to suprise you upon your arrival to the apartment and that you are willing to come back. For sure, it is the best reward for us.
Aija T.
Quality Department
Response from the Quality Department
Dear Roos, thank you very much for your kind review and for taking the time to share your experience with us. We are very thankful for your detalled comments and highlights of your stay, and we are sorry to hear that some items to make your stay more comfortable were missing. We would like to take the opportunity to inform you that we do provide some coffee, sugar, salt, pepper, oil etc., for the arrival of our guests. We are very sorry that on this occasion you were not provided with the mentioned items. Sorry for any inconveniences.
Thank you for choosing our apartment for your holiday and we look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
Response from the Quality Department
Dear Sarah, thank you for taking the time to give us your valuable feedback.
We appreciate your highlights on the great location of the apartment, and we are sorry to hear that your stay was somehow affected by some aspects which are unfortunately not related to our services, and which are out of our control.
We are very grateful for all your comments and we hope to meet you soon again.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you for the great feedback of your recent holiday experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment met all your needs during your stay.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you for making us your choice apartment and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you for reviewing your stay in our apartment. It is wonderful to hear we were able to make your stay special and we look forward to serving you again soon.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you very much for this great review. We always find it nice to read that our guests went home with great holiday memories.
We are very grateful for the time and effort you spent to share your personal experience and we look forward to serving you again in the near future.
Aija Teilane
Quality Department
Response from the Quality Department
Dear Joshua
Firstly we would like to thank you for choosing our GH San Leandro apartment for your holidays in Seville and for the review you shared with us, all of your kind words about your stay with us are great to hear. Regards
Response from the Quality Department
Dear Josh
We greatly appreciate the time you spent to share your recent holiday experience at our San Leandro apartment and we thank you for your kind recommendation. Regards
Beautiful appartment with very comfortable beds. Central location in the old town.
A little bit noisy, but no problem.
Il sistema di riscaldamento ad aria è assolutamente insufficiente per affrontare l´inverno. Nemmeno dopo 3 giorni di uso continuo l´ambiente era abbastanza caldo per dormirci la notte. Abbiamo chiesto di avere delle coperte e una stufetta supplementare, e in un primo momento lo staff è stato davvero poco disponibile. Dopo la telefonata all´assistenza booking le cose sono cambiate. Positivo è che almeno ci hanno accordato uno sconto del 20% per l´inconveniente. Pochissima privacy a causa della ampia vetrata che dà sul cortile. Praticamente bisogna sempre tenere le tende chiuse. Il parcheggio è un vero problema, e a meno di spendere €20 al giorno, un posto gratuito per la macchina si trova a circa 25 minuti di camminata dall´appartamento.
Response from the Quality Department
Dear Alessandro,
In Genteel Home we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests´ expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics However, we would like to clarify that the apartment´s heating system is centralized, reaching a temperature sufficient to heat the entire space of the accommodation. However, prior to the agency call as you describe, our concerned staff notified customer service in the evening of all special requests that were required and were brought to you first thing in the morning. We are sorry again if you did not feel sufficiently protected upon arrival, for this reason we try to put in place and solve everything in the shortest possible time. Thank you again for choosing us and we look forward to your next visit.
Fátima Roca-chief of Customer Service.
Response from the Quality Department
Estimado huésped, sentimos mucho que su estancia no fuera satisfactoria y que se haya visto afectada por ruido de obras de la calle. Lamentablemente, no teníamos constancia de las mismas ya que dichas obras habían acabado hace meses y desconocíamos por completo que se hubieran retomado. En cualquier caso, aunque dichas obras están fuera de nuestro control, si nos hubiera informado de ello con gusto le habríamos mirado opciones para reubicarle en otro de nuestros apartamentos en los que tuviéramos disponibilidad. Le pedimos disculpas por ello y esperamos que en otra ocasión podamos ofrecerle una mejor estancia tal y como se merece. Saludos.
Fátima Roca - Responsable Dpto. de Calidad
Ruim para estacionar o carro, ruas sempre cheias, muito difícil arrumar vaga. Poderia ter um espelho de corpo inteiro no apt e produtos de toilete, fora isso ,perfeito.
Podrían poner un televisor para verlo desde la cama, sería "lo más" ;)
Response from the Quality Department
Estimada Gloria, gracias por su comentario. Nos alegra saber que les ha gustado el apartamento y que han disfrutado de su estancia. Ha sido un placer haberles alojado. Saludos.
Fátima Roca - Responsable Dpto. de Calidad
Necesita algo en la ventana de la cocina para privacidad.
Haken für die Handtücher im Bad haben gefehlt. Mehr Geschirr ist wünschenswert.
Regendouche deed het minder goed door kalk helaas. Er waren bouwvakkers bezig, nu zijn wij vroeg wakker altijd maar wel veel geluid. Handig als het even gemeld waS. Er misten wat haakjes in de badkamer maar daar kwamen we ook wel weer overheen :). Geur in appartement was wat minder.
el proceso de entrega de llaves fue dificultoso.
Response from the Quality Department
Estimada huésped, muchas gracias por su comentario. Nos alegra mucho saber que les ha gustado el apartamento en todos los aspectos, sobre todo por su céntrica ubicación, su limpieza y su elegante decoración. Lamentamos si el proceso de entrega de llaves en su caso no fue tan cómodo como el desearía, no suele pasar pero hay ocasiones en que puede haber pequeños retrasos debido a la coincidencia de muchos clientes a la misma hora. Le pedimos disculpas por ello y nos alegra saber que a pesar de ello disfrutaron de su estancia. Saludos.
Notre hôte ne parlait pas français - aucun plan de la ville ne nous a été remis
Response from the Quality Department
Estimado cliente, gracias por su comentario. Nos alegra saber que les ha gustado el apartamento, especialmente por su amplitud y luminosidad. Sin embargo, y a pesar de que no menciona nada negativo sobre el apartamento o su estancia, nos sorprende la baja puntuación que nos ha otorgado, por lo que no sabemos si se debe a un error. Saludos
Única coisa que senti falta foi uma iluminação maior no banheiro. Não havia luz no teto mas apenas no espelho. A luz era suficiente para iluminar com conforto, porém para fazer maquiagem era meio incômodo.
Light and airiness of the apartment
Noise from the underground car park. The fact that the bed was two single beds pushed together.
Parfois dur le parking mais comme partout dans le Vieux Séville
Ambiente spazioso e illuminato, angolo cottura e bagno perfetti.
Essendo in un condominio l´ambiente dovrebbe essere insonorizzato meglio.
Entorno amplio y luminoso, cocina y baño perfecto.
Al estar en un condominio, el medio ambiente debería estar mejor insonorizado.