It is located in a modern building with an elevator and It has been decorated and furnished with every little detail, quality furniture and in many cases with design elements.
It has two bedrooms, one of them with a double bed of 1,50 x 2,00m and the other with and a single bed of 0.90 x 2.00m. It has an independent bathroom, a modern kitchen, and a beautiful living room.
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The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Catering service whose menu can be consulted here
• This establishment offers its own luggage storage and custody service from Monday to Friday (except holidays) for premium customers, with collection by our staff at the apartment. The rates are 5€ per item. On Saturdays, Sundays, or holidays, you can use the service of other companies at designated locations, at approximately 5€ per suitcase.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
La ubicación es genial
La ubicación y la comodidad
Very good location Calm Clean Well equipped kitchen
The bathroom is too small, especially the shower The apartment is cold because there’s no sun coming into it
Response from the Quality Department
Dear Omar,
Thank you for taking the time to share your feedback. We are pleased to hear that you had a good experience and appreciated the excellent location, calm atmosphere, and cleanliness of the apartment, as well as the well-equipped kitchen.
We regret that the bathroom did not meet your expectations. Please rest assured that we take note of your comments to confirm that everything is in proper order, as we strive to provide accurate descriptions of our apartments. On the other hand, we regret that the brightness and warmth provided in the apartment did not meet your expectations, as the light coming in through the various windows and the terrace was not sufficient for your taste. We have noted your comments for any future improvements that may be deemed necessary.
Thank you once again for your comments, and we hope to welcome you back in the future.
Quality Departement.
We really liked how the location was within walking distance to the center and everywhere we wanted to go. Quiet, safe area with restaurants near by. Apartment was well equipped, with comfy bed and very clean.
The only unfavorable thing was it was difficult to reach anyone after hours. Somehow the hot water switch was turned off and there was no hot water in unit and I could not locate the switch. I did not get a response until the next day and they did send someone to the unit to take a look.
Response from the Quality Department
Dear Margy,
Thank you very much for your kind review and for recommending our apartment. We are delighted to hear that you enjoyed the convenient location, the peaceful and safe area, and that you found the apartment well-equipped, clean, and comfortable.
However, we sincerely apologize for the inconvenience you experienced with the hot water and for the delay in our response after hours. Our customer service hours are from 9 a.m. to 9 p.m., but we always inform our guests that, in case of an emergency outside these hours, they can contact us via phone call, as we are available 24 hours by mobile. We regret that we were unable to assist you that same night, but we are glad the issue was resolved the following morning.
We truly appreciate your feedback and look forward to welcoming you back for an even better stay next time.
Quality Department.
De afwezigheid van Warm water
Response from the Quality Department
Dear Ilse,
Thank you very much for taking the time to provide us with your feedback. We are pleased to hear that you found the location convenient, appreciated the layout of the kitchen, and valued the spacious wardrobe as well as the availability of sufficient coat hangers. We always strive to offer our guests a comfortable and well-equipped environment.
However, we deeply regret the inconvenience caused by the warm water issue during your stay. This does not align with the high standards we aim to maintain, and we are already addressing this matter to ensure it does not happen again in the future. Your comfort is our priority, and we appreciate your understanding in this regard.
We sincerely hope to have the opportunity to welcome you back in the future and to provide you with a more seamless and enjoyable experience.
Quality Department
For 4 people Apartment No 8 is too small. 4th person had to sleep in the living room so living room was not usable. Capsule machine not available.
Response from the Quality Department
Dear Gertraud:
Thank you for your feedback. We´re glad to hear that the check-in process went smoothly and that it met your expectations.
However, we regret that, in your opinion, the apartment felt smaller than expected for your group. Nevertheless, in line with our commitment to transparency, we would like to highlight that the apartment’s characteristics, including its dimensions and the distribution of the beds and sofa bed, are clearly detailed on our website to help avoid any confusion or unexpected situations. We are sorry that, in your case, we did not meet your expectations. Even so, we encourage you to visit us again in the future and reach out to us directly so we can offer you an apartment that better suits your needs.
With regard to the coffee maker, we have taken note of your preference for a capsule coffee machine for future improvements to our facilities.
Thank you for your understanding, and we look forward to welcoming you again in the future.
L´emplacement proche de l´alfafa et de l´alcazar,, le calme de la résidence, la propreté et les équipements de l´appartement notamment la terrasse, quelques denrées (sel, cafe, produi vaisselle), des climatisations distinctes par pièce, les commerces proches nous ont particulièrement plu. Le changement du linge à la moitié du séjour, la disponibilité et la réactivité du contact sur place via WhatsApp pour toute question sont très appréciables.
La climatisation fait un léger bruit régulier pouvant occasionner une gêne notamment la nuit.
Response from the Quality Department
Dear Delphine,
Thank you very much for your positive feedback. We are pleased to hear that you enjoyed the excellent location near La Alfalfa and the Alcázar, as well as the peaceful environment of the residence. We are also delighted that you found the apartment clean and well-equipped, particularly the terrace and amenities such as the air conditioning in each room. We are glad that the proximity of shops and the linen change service during your stay met your expectations. Your recognition of the availability and responsiveness via WhatsApp is greatly appreciated.
We regret the slight noise from the air conditioning that you mentioned. We will review the system to ensure it functions optimally and minimizes any potential inconvenience for our guests.
We appreciate your understanding and look forward to the opportunity to welcome you again in the future.
Quality Department.
La ducha es quizás, demasiado pequeña, por poner una pega
Response from the Quality Department
Estimado Cardoso,
Gracias por sus amables comentarios. Nos complace saber que encontró todo nuevo e impecable y que disfrutó de la tranquilidad durante su estancia. Lamentamos que la ducha le haya resultado demasiado pequeña. Agradecemos su observación y tomaremos en cuenta su comentario para futuras mejoras. Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Caldiad.
L’emplacement, la disponibilité sur whatsapp du hôte, le calme du quartier, moyens de transport facilement accessibles, presque tout est à côté.
Rien
Response from the Quality Department
Dear Hind,
Thank you for your kind review. We are delighted to hear that you found our apartment well-maintained and appreciated its ideal location. It´s great to know that you valued the convenience of nearby transportation, the tranquility of the neighborhood, and our responsiveness on WhatsApp.
We strive to ensure a comfortable and enjoyable stay for our guests. We appreciate your feedback and look forward to welcoming you back in the future.
Quality Department.
Response from the Quality Department
Dear Pauline,
Thank you for your wonderful review. We are thrilled that you enjoyed your stay with us and found the location convenient, being so close to the old town. We are glad that you appreciated the practical amenities provided, such as dishwasher tablets, washing detergent, a hairdryer, and Rituals products. Your feedback means a lot to us, and we hope to welcome you back soon for another enjoyable stay.
Qualty Department.
The property was very clean and it was easy to find cooling in every room.
Response from the Quality Department
Dear Sanni,
Thank you for your feedback. We are delighted to hear that you found our place clean, cozy, and conveniently located. We strive to maintain high standards of cleanliness and comfort for all our guests.
It´s great to know that you appreciated the cooling in every room, ensuring a comfortable stay. We look forward to welcoming you back in the future.
Quality Department.
Correcto
Ducha cuadrada y para un hombre es pequeño
Response from the Quality Department
Estimada Laura,
Agradecemos sinceramente sus amables comentarios sobre su reciente estancia en nuestro alojamiento. Nos complace saber que encontró todo en orden y que su experiencia fue positiva en general.
Respecto al cuarto de baño, intentamos siempre ser transparentes con nuestros clientes por lo que puede encontrar las características de nuestros alojamientos en nuestra página web, intentando evitar así, cualquier malentendido respecto a la distribución del apartamento. Le pedimos disculpas por cualquier confusión que haya podido suceder.
Esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro y brindarle una experiencia aún más satisfactoria.
Atentamente,
Departamento de Calidad
Que no hubiese opcion de cerrar con pestillo estando dentro del alojamiento. Tampoco se podia cerrar con llave al salir del alojamiento. La puerta se cierra de portazo y alguien con una radiografia o tarjeta podria abrir la puerta.
Response from the Quality Department
Estimado Nestor,
Agradecemos sinceramente sus comentarios sobre su reciente estancia en nuestro alojamiento. Nos complace saber que apreció la ubicación conveniente y la tranquilidad de la zona, así como los servicios disponibles en el barrio.
Respecto a sus preocupaciones sobre la seguridad, queremos asegurarle que en nuestros alojamientos contamos con un sistema de seguridad avanzado que ha sido previamente estudiado y analizado para garantizar la protección de nuestros huéspedes. Nuestro sistema de apertura de puertas funciona con códigos por lo que no es posible utilizar la llave tradicional. Nos gustaría resaltar también, que dicho sistema se ha diseñado y examinado previamente para evitar que personas externas puedan acceder a las instalaciones.
Esperamos que a pesar de este inconveniente hayan podido disfrutar de su estancia y que podamos tener la oportunidad de recibirlo nuevamente en el futuro para brindarle una experiencia más satisfactoria.
Saludos cordiales,
Departamento de Calidad
위치가 매우 좋고 청결한 아파트먼트입니다. 3-4인 가족에게 매우 추천합니다.
아쉬웠던 점이 없는 완벽한 숙소
Response from the Quality Department
Dear Sang-Hyeon,
Thank you for your glowing review. We´re thrilled you found our place amazing and enjoyed its convenient location. It´s wonderful to hear that the apartment met your expectations. We would be honored to host you again in the future.
Kind regards,
Quality Department
Location is good, not far from Santa Cruz (old part of town), aces able by taxi, good connections to airport or others town districts. Parking in soundings is a challenge but this is the same in all Sevilla.
Bathroom was really small and bad quality facility The shower cabin was super small ( we call it hobbits cabin) and not new. Fridge was warking so well that every morning my water was frozen so I have ice instead 😂
Response from the Quality Department
Dear Adrian,
Thank you for taking your time to write a review about your recent stay with us. We are glad to know the location of our apartment was convenient for you, and I hope it made your stay more pleasant.
On the other hand, we deeply regret the inconveniences you encountered during your stay. It is of utmost importance to us that our guests have a comfortable and enjoyable experience, and we are disappointed that we fell short of this goal during your visit.
We genuinely value feedback from our guests as it allows us to improve and rectify any issues promptly. In your case, had we been made aware of the challenges you faced, we would have taken immediate steps to resolve them and ensure the rest of your stay was as pleasant as possible.
Regarding the issue with the bathroom space, we always strive to be transparent with our customers to avoid any misunderstandings. Detailed information and photos of the layout of our accommodations can always be found on our website before making a reservation. In this case, we regret that the bathroom did not meet your expectations, and we will take note to improve it wherever possible. As for the refrigerator, it has already been inspected to enhance its performance.
We understand that sometimes issues can arise in any accommodation, but our commitment to your satisfaction remains unwavering. We hope you can find it in your consideration to provide us with another opportunity to host you in the future. Your feedback is invaluable to us, and we are dedicated to making your next stay a much better experience.
Kind regards,
Quality Department
Response from the Quality Department
Dear Monsef,
Thank you for your review and highlighting areas where we need to improve. We deeply regret any inconvenience caused during your stay. Your comments are invaluable and help us enhance our guest experience. We´re grateful for your feedback and commitment to helping us improve.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Franchisca,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards
Nothing
Response from the Quality Department
Dear Deborah,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Sukaina,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Catarina,
Thank you for your kind words and recommendation. We´re delighted to hear that you had a very nice stay with us. Hope to see you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
The apartments are nice and very comfortable. There is a place to park in the next street, supermarket 300m away.
The bathroon in the 1 bedroom apartament is really tiny, I had to shower with the door open. The neighborhood is not so inviting and I found it a bit far from the Sevilha main attractions....
Response from the Quality Department
Dear Flavia,
We appreciate you taking the time to write a review. We´re sorry to hear about the difficulties you faced during your stay. Your feedback is important in helping us improve. We´re grateful for your comments and assure you we will address your concerns.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Fernando,
Muchas gracias por tu valoración y comentarios, nos alegramos de que haya disfrutado la experiencia y tomamos nota de los aspectos a mejorar. Espero que podamos volver a darle la bienvenida pronto.
Un saludo.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Barbara, Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Aishath. Thank you for choosing our apartment for your holiday and for sharing your wonderful review with us. We are pleased to know that you found everything to be clean, comfortable, and well-maintained. Your positive feedback is highly appreciated, and we look forward to your next visit. Jose L.H. Campos. Quality Department Manager.
Response from the Quality Department
Dear Stevie,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Daniel,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Rachel,
Thank you for choosing our apartment for your recent stay. We are truly grateful for your kind words regarding our staff´s service. We take immense pride in delivering exceptional service, and your satisfaction is our ultimate reward. It was a pleasure to have you as our guest, and we look forward to the opportunity to serve you again in the future. Please let us know if there is anything we can do to make your next stay even more memorable.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Andreas,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Hecham,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.
Jose L.H. Campos
Quality Department Manager
La taza estaba estropeada, pero la arreglaron el mismo dia que avisamos
Response from the Quality Department
Estimada Teresa:
Nos alegramos enormemente de que disfrutara de su estancia. Agradecerle también la oportunidad que nos dio para reparar los imperfectos que describe. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
No recycling bins no outside bins to dispose of waste bin if full. No hoover/broom if floor needs cleaning
Response from the Quality Department
Thank you very much for staying with us and for your constructive feedback.
We would like to take the opportunity to point out that the recycling bins are available on the same street, and we do provide brooms and cleaning products during the stay. Next time please do not hesitate to contact our team in order to assistyou with any additional questions you may have, it will be a pleasure. We are always available.
Hope to meet you soon again.
Aija T.
Quality Department
espaço e conforto
máquina de lavar louça estava com defeito. falta de material de limpeza.
Response from the Quality Department
Dear Livia, thank you very much for choosing our apartment for your stay and for sharing your constructive feedback with us. We really appreciate your comments and hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Great location. The apartment is very quiet and clean.
Response from the Quality Department
Thank you very much for your kind revier regarding your stay with us. We are glad to hear that the apartment matched your expectations and you had a memorable stay.
We look forward to serving you again soon.
Aija Teilane
Quality Department