This comfortable and bright apartment is located on Calle Murillo, one of the most central streets in the city, so you can forget about transportation during your stay, since everything is just a few steps from the apartment.
From the entrance of the apartment we can access the modern living-dining room and kitchen that is integrated, it has all the necessary kitchen utensils. The dining area is at the bar next to the kitchen.
View on the map
Murillo III Apartment
from to
Konumu çok iyi, mutfağında yeterli ekipman var, bulaşık makinesi, çamaşır makinesi var . İletişim çok iyiydi. Yatak ve tabureler daha konforlu olabilirdi, onun dışında her şey güzeldi.
Response from the Quality Department
Estimada Gloria:
Gracias por compartir su experiencia con nosotros. Nos alegra saber que valoró positivamente la ubicación del apartamento, situada en pleno centro de Sevilla, lo que permite disfrutar cómodamente de los principales atractivos turísticos y del ambiente local sin necesidad de transporte.
Sin embargo, Lamentamos que haya percibido algún ruido puntual durante su estancia. No obstante, es importante señalar que, debido a la localización céntrica del inmueble, y dependiendo de la época del año o de celebraciones locales, puede haber momentos en los que el ambiente sea algo más animado. Aun así, tomamos nota de su observación y revisaremos el sistema de insonorización del apartamento para asegurar que cumple adecuadamente su función de aislamiento acústico.
En relación con la comodidad de las camas, sentimos sinceramente que no hayan sido de su agrado. Entendemos que este aspecto es subjetivo y puede variar en función de las preferencias personales, pero revisaremos el estado del mobiliario para asegurar que se mantenga en las mejores condiciones posibles para todos nuestros huéspedes.
Agradecemos nuevamente sus comentarios, los cuales son de gran utilidad para seguir mejorando, y esperamos tener la oportunidad de recibirle nuevamente en el futuro para ofrecerle una experiencia más satisfactoria.
Departamento de Calidad.
L’accès en voiture du quartier n’est pas des plus simple
Response from the Quality Department
Dear Alain,
Thank you for your feedback. We are delighted to hear that you enjoyed the location, which is close to the main attractions, and that you found it calm and comfortable. We also appreciate your kind words about the decor and the service we provide.
Regarding car access, we would like to highlight that our property is situated in the historic center of Seville, within a pedestrian area next to the Cathedral and other monuments. This prime location allows us to offer a peaceful environment, free from pollution and noise, which many of our guests highly appreciate. While car access is restricted to preserve the charm and tranquility of the area, we understand that this may pose a challenge for those who prefer to drive directly to the property. However, the benefit of being in a pedestrian area is that it provides a serene and picturesque setting, allowing guests to fully immerse themselves in the beauty of Seville on foot.
We sincerely appreciate your feedback and are grateful for the opportunity to have hosted you. It’s our goal to provide an exceptional experience, and we are pleased to know that you enjoyed your stay. We hope to welcome you back in the future and continue to exceed your expectations.
Quality Department.
Localização espetacular, todos os pontos turísticos importantes eram próximos. O apartamento era lindo, limpo, perfeito!!!! Amei!!!
Não teve nada que não tenha amado
De plek in Sevilla
Toiletbreedte
Response from the Quality Department
Dear Arjan,
Thank you for your feedback. We are pleased to know that you enjoyed your time in Seville and appreciate the central location of the apartment.
We regret that the size of the bathroom did not meet your expectations. We take all guest comments into account and strive to improve the experience for all our visitors.
Thank you for choosing to stay with us. We look forward to the opportunity of welcoming you again in the future.
Quality Department.
Muy bien ubicado, cerca de las zonas más interesantes de Sevilla. Todo al alcance de la mano, cerca de los comercios más exclusivos , de la catedral de Sevilla y de Triana .
No haberme quedado más días .
Il terzo letto era un divano non proprio comodo e il letto matrimoniale erano 2 letti separati
Response from the Quality Department
Dear Luigi,
Thank you for your review. We are delighted to hear that you enjoyed the apartment´s excellent location and its modern, clean environment.
Regarding the sofa bed and the bed arrangement, we understand that comfort is subjective and can vary from person to person. Nevertheless, we will review the sofa bed to ensure it meets the high standard of comfort we aim to provide.
As for the bed configuration, we would like to kindly clarify that the listing specifies that the double bed consists of two individual beds. We hope this resolves any confusion.
Thank you again for sharing your thoughts with us. We look forward to the opportunity to welcome you back in the future.
Quality Department.
La ubicación, camas cómodas, cocina completa.
Las cortinas no cubrían la luz. El baño con poca iluminación.
Response from the Quality Department
Estimada Silvana:
Gracias por compartir su experiencia. Nos complace saber que disfrutó de la ubicación, la comodidad de las camas y la cocina completa del apartamento.
Por otro lado, tomamos nota de los aspectos mencionados, como la cobertura de las cortinas y la iluminación en el baño, y procederemos a revisarlos para mejorar la comodidad de nuestros huéspedes.
Agradecemos su valioso feedback y esperamos poder darle la bienvenida nuevamente en el futuro.
Departamento de Calidad.
La ubicación, la comodidad de las camas y la limpieza del apartamento. Nos dejaron llegar al apartamento antes de las tres y pudimos dejar las maletas. La comunicación fué siempre muy rápida y agradable.
Había poca luz en el cuarto de baño. Fuimos a una boda y tuve que maquillarme en el espejo del salón porque en el baño no había luz suficiente.
Response from the Quality Department
Estimada Catalina:
Le agradecemos mucho por compartir su experiencia. Nos complace saber que disfrutó de la ubicación, la comodidad de las camas y la limpieza del apartamento. Asimismo, nos alegra saber que la comunicación fue rápida y agradable, y que pudieran acceder al apartamento antes de las tres para dejar sus maletas.
No obstante, lamentamos que haya tenido inconvenientes con la iluminación en el baño. Apreciamos que nos haya señalado este detalle, y revisaremos la situación para asegurarnos de que la iluminación sea adecuada para la comodidad de nuestros huéspedes en futuras estancias.
Gracias nuevamente por sus amables comentarios. Esperamos poder darle la bienvenida de nuevo en el futuro.
Departamento de Calidad.
Response from the Quality Department
Dear 현준,
Thank you for your positive feedback. We are pleased to hear that you found the location convenient, close to major attractions, and that the accommodation was spacious and clean.
We hope to welcome you again in the future.
Todo, desde el personal que nos recibió hasta el momento de irnos. Súper limpio, decorado moderno con todas las comodidades
Nada
Response from the Quality Department
Dear Dilay,
Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed the apartment’s central location, surrounded by restaurants and within walking distance to the main attractions. It’s also great to know that the convenience of reaching the airport added to your experience.
We’re especially pleased that the cleanliness and comfort of the apartment made your stay in Seville perfect. Knowing that you loved your time with us and would return means a lot to us.
It would be a pleasure to welcome you back in the future for another enjoyable visit to this beautiful city.
Response from the Quality Department
Dear Wing,
Thank you for your thoughtful review. We are pleased to hear that you enjoyed the spaciousness of the apartment and its prime location, which allowed for easy access to the city´s attractions. We appreciate your suggestion regarding the entrance door security and will certainly consider it as part of our ongoing efforts to improve the guest experience. We hope to welcome you again in the future.
Fantastic location in the Casco Antiguo and walking distance to all the best sights; also great for bars, restaurants and shopping, and with long-stay car parking close by. The apartment was a great size with everything we needed for a 4 night stay, including washing machine, dishwasher, cooking facilities, fridge freezer and, unlike any of the other apartments we stayed in during our 10-day trip, it was the only one that provided an iron and ironing board.
Response from the Quality Department
Dear Kim,
Thank you for your fantastic review. We are delighted to hear that you enjoyed your stay in our apartment and found its location in the Casco Antiguo to be ideal for exploring the city’s attractions, bars, restaurants, and shopping.
We’re pleased that the apartment´s size and amenities, including the washing machine, dishwasher, and cooking facilities, met your needs during your four-night stay. It’s great to know that the inclusion of an iron and ironing board made your experience even more convenient.
We appreciate your feedback and look forward to welcoming you back on your next visit.
Clean and comfortable apartment in the center as a location. Very well furnished and equipped with accessories and appliances even for cooking. just as spaces for 2 people.
Unfortunately, there are works going on in the street where the apartment is located and in the early morning there is a bit of noise but obviously this is not the property´s fault.
Response from the Quality Department
Dear Martina,
Thank you very much for your kind recommendation. We are delighted to hear that you found the apartment clean, comfortable, and well-equipped for your stay.
Regarding the noise due to the ongoing works in the street, we appreciate your understanding. We always inform our guests about any potential works being carried out by third parties in the area. However, although these are beyond our control, we always do everything possible to ensure that the legally established rest hours are respected, allowing our guests to fully enjoy their stay.
We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more peaceful stay in the future.
Quality Department.
The sofa bed
Response from the Quality Department
Dear Reinaldo,
Thank you for your kind words about the location, equipment, cleanliness, and overall experience. Regarding the sofa bed, we understand that comfort can be subjective and may vary from person to person. However, we will review the condition of the sofa to ensure it meets our quality standards. We strive to provide quality furniture that meets the expectations of most guests. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.
Quality Department.
The apartment is a bit small. Sofa bed should be replaced. It was good as bed but not comfy as sofa.
Response from the Quality Department
Dear Haydee:
Thank you for your feedback. We’re pleased to hear that you found the apartment clean and well-located.
Regarding the sofa bed, we understand that perceptions of comfort can vary from person to person. Nevertheless, please be assured that we have taken note of your comments and will review the condition of the sofa bed, ensuring that any necessary changes are made.
Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.
Quality Department.
The bed was no comfortable.
Response from the Quality Department
Dear Sonia,
Thank you for sharing your experience with us. We are pleased to hear that you enjoyed the apartment’s excellent location, as we believe its proximity to key points of interest is one of its main strengths.
We regret that the comfort of the bed did not fully meet your expectations. When it comes to comfort, we understand that each person has different preferences, and we truly appreciate your feedback, which we will take into consideration as we continue to improve our services.
We hope to have the opportunity to welcome you again in the future and provide you with an even more pleasant stay.
Quality Department.
Dell´appartamento quasi tutto. Mancano sedie "normali", c´erano solo 4 sedie alte da lounge bar. Il letto per il terzo ospite è solo divano e non è da considerarsi un "divano letto", quindi molto scomodo.
La poca chiarezza di Genteel Home sull´appartamento. Non sono stato avvertito che nella strada dell´appartamento erano in atto lavori di rifacimento radicale di fogne e manto stradale iniziati già a luglio 2024, come da affissione obbligatoria. I rumori iniziavano già alle 7 del mattino, ed era estremamente disagevole accedere e lasciare l´appartamento.
Response from the Quality Department
Dear Carlo,
Thank you for taking the time to share your feedback. We are glad to hear that you appreciated several aspects of the apartment, and we regret that certain elements did not fully meet your expectations, such as the seating arrangements and the comfort of the third bed. We value your input and will consider these points for future improvements.
Regarding the external works on the street, we sincerely apologize for the disruption this caused during your stay. As these works are beyond our control, we were not informed of their exact start date when you made your reservation. However, we understand how the noise and access issues impacted your experience. Please rest assured that we are in contact with the external site managers to ensure that the stipulated hours of rest are respected, minimizing any inconvenience to our guests.
We hope that, despite these challenges, you were able to enjoy your time in Seville. Should you choose to stay with us again, we will strive to offer an improved experience.
Quality Department.
Overall, I liked everything. From the monuments, the streets, from the hot weather to the evening. Really enjoyed it. The apartment is top!! It showed having within the possibilities what was needed. I approve.
It could have a few more utensils / items, be it kitchen or bathroom. And it was just the included breakfast would be top!
Response from the Quality Department
Dear Érica,
Thank you for your kind words and for sharing your experience. We’re thrilled to hear that you enjoyed your stay, from the sights and streets to the warm weather and evenings. It’s great to know that the apartment met your needs and provided a comfortable base for your trip.
We appreciate your suggestions regarding additional kitchen and bathroom items, as well as the idea of including breakfast. Your feedback is valuable to us, and we’ll consider these improvements to enhance the experience for future guests. We hope to welcome you back soon.
Quality Department.
Response from the Quality Department
Dear Roberto,
Thank you for your feedback. We´re delighted to hear that you found the location of the apartment to be excellent and central. We hope to welcome you back in the future.
Quality Department.
The host communicated with me much in advance to offer help and advice if needed. The location was great, the apartment super cute and well designed. we really liked the shutters.
I personally never like scratched non stick frying pans. Maybe a wooden spoon would help…?
Response from the Quality Department
Dear Beata,
Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay and appreciated our communication and assistance before your arrival. It is wonderful to know that you found the location ideal and liked the design of the apartment, especially the shutters. We also appreciate your suggestion regarding the non-stick frying pans and the wooden spoon. Your feedback is invaluable to us, and we will certainly look into providing these improvements for our future guests. Thank you once again for choosing our apartment. We hope to have the pleasure of hosting you again in the future.
Quality Department.
- Localização perto de tudo - apartamento novo e reformado - atendimento atencioso (inma)
- não tem onde deixar as malas (tivemos que pagar 14 euros num locker) - cama de casal eram duas de solteiro grudadas
Response from the Quality Department
Dear Gustavo,
Thank you for your feedback and for choosing to stay with us. We are delighted to hear that you enjoyed our superb location, close proximity to local attractions, and our recently renovated apartment. Your kind remarks about the attentive service provided by Inma are greatly appreciated. However, we apologize for any inconvenience you experienced during your stay.
Regarding the luggage storage service, due to the absence of a physical reception and the necessity to prepare the apartment for the next guest upon your departure, we regret that we were unable to offer luggage storage in your case. We apologize for any inconvenience this may have caused. Regarding the bed configuration concern, we understand your perspective. We would like to stress that this information is available on our website to ensure that our guests can make well-informed decisions and avoid any misunderstandings. We regret once again that this did not meet your expectations and encourage you to communicate any preferences during your next visit so that we can endeavor to accommodate them to the best of our ability.
Despite these issues, we hope that you enjoyed your overall stay. It would be our pleasure to welcome you back in the future.
Quality Department.
Good location, spacious, functional kitchen with good provisions. Washing machine and dish washer complete with detergent. Bed was comfortable, air conditioning good. Responsive to requests for maintenance.
Lifts were smelly (and scary).
Response from the Quality Department
Dear David,
Thank you for sharing your feedback with us regarding your recent stay. We are delighted to hear that you found our location convenient and appreciated the well-appointed amenities.
We are pleased that the spaciousness of the apartment, functional kitchen with ample provisions, and amenities such as the washing machine and dishwasher, complete with detergent, contributed positively to your experience. It is reassuring to know that you found the bed comfortable and the air conditioning effective. We also value your recognition of our responsiveness to maintenance requests.
Regarding the lifts, we apologize for any discomfort caused. We will promptly investigate with the building management to ensure they are in optimal condition. Nonetheless, we trust they functioned adequately during your stay.
Your feedback is invaluable as it guides our efforts to enhance our services. We look forward to the opportunity to welcome you back and provide you with an even more enjoyable experience in the future.
Quality Department.
The location was great. Apartment was very clean and had everything we needed
nothigm
Response from the Quality Department
Dear Kirsten,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Quality Department.
The apartment is very clean, but it is not an apartment for a family of 4. The sofa bed is small so not suitable for two people.
Response from the Quality Department
Dear Cristian,
Thank you for providing us with your feedback. We are pleased to hear that you appreciated our beautiful location and found the apartment to be very clean. We understand that preferences regarding comfort and space can vary among individuals. However, we have taken note of your comment regarding the sofa bed. We will carefully review our listing to ensure that our accommodations are accurately represented for families of four, aiming to prevent any inconvenience in the future.
Your insights are highly valuable to us as we strive to enhance our guest experience. We look forward to the opportunity of welcoming you again and ensuring a more improved stay.
Quality Department.
Response from the Quality Department
Dear Ali,
Thank you for your feedback. We´re delighted to hear that you found our facility beautiful and appreciated its central location.
We strive to offer both aesthetic appeal and convenience to our guests, ensuring a memorable experience. Your appreciation means a lot to us.
We look forward to welcoming you back for another pleasant stay in the future.
Quality Department.
Response from the Quality Department
Estimado Juandi:
Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento. Ha sido un placer servirle.
Nothing
Response from the Quality Department
Dear Jacqueline,
Thank you for sharing your positive experience with us. We´re thrilled to hear that everything was great and that you had a pleasant time during your stay.
We´re delighted that the key handover was uncomplicated and friendly, contributing to your overall satisfaction. Your kind words mean a lot to us. We look forward to welcoming you back in the future for another enjoyable stay.
Quality Department.
Another tamos for 4 people but they could only sleep 3 we had to leave 2 days before because there was no place to sleep. going 4 people
Response from the Quality Department
Dear Ornela,
Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our apartment to be very clean and in a very convenient location.
However, we are deeply sorry to learn about the issue you experienced regarding the sleeping arrangements. It appears that there was a misunderstanding regarding the capacity of the apartment. The sofa bed is indeed intended to provide additional sleeping space for two individuals in addition to the bedroom. We sincerely apologize for any inconvenience or discomfort this situation may have caused you. We regret that we did not convey this information to you clearly at check-in time. Please accept our sincerest apologies for this oversight. Rest assured, we will thoroughly review this situation to ensure that our apartment descriptions accurately reflect the sleeping arrangements available and that the information is clearly explained upon arrival. We are committed to providing transparent and accurate information to our guests to prevent such incidents in the future.
We sincerely hope that despite this issue, you were able to enjoy your time in our apartment and in the beautiful city of Seville. Should you choose to visit us again in the future, we would be honored to have the opportunity to provide you with a more seamless and enjoyable experience.
Quality Department.
Nous avons tout apprécié
Response from the Quality Department
Dear Muriel,
Thank you for your wonderful feedback. We´re delighted to hear that you enjoyed the super location and beautiful apartment. Our team is pleased to know that you found the welcome warm and friendly. It’s fantastic to learn that you had a great vacation and appreciated everything. We look forward to hosting you again in the future.
Quality Department.
The apartment is clean, comfortable and has all the amenities that you need. It is a quiet aley, in the heart of the center. All the sites are in a walk distance. There are a lot of bars in the neighborhood and it´s just so pleasant to walk in the streets. You always find nice things to see. The communication with the office was great and Maria who showed us the apartment was very pleasant and helpful.
Everything was great!
Response from the Quality Department
Dear Venetia,
We sincerely appreciate your positive feedback regarding your recent stay at our town-centered apartment near Las Setas. We are delighted to hear that you found the apartment clean, comfortable, and well-equipped with all the amenities you needed. Our central location indeed offers convenience for exploring the city´s attractions within walking distance. We are thrilled that you enjoyed the vibrant neighborhood with its abundance of bars and pleasant streets to explore. It´s wonderful to know that you had a great experience with our communication and that Maria provided excellent assistance during your stay. Thank you for choosing us, and we look forward to welcoming you back in the future.
Quiality Department.
El sofá cama no es nada cómodo
Response from the Quality Department
Estimada Monica:
Gracias por compartir sus comentarios sobre su reciente estancia con nosotros. Nos complace saber que valoró la ubicación, la decoración y los detalles de nuestro apartamento. Sin embargo, lamentamos que el sofá cama no haya sido de su agrado. Entendemos que la percepción de confort puede variar de una persona a otra, pero revisaremos detenidamente la comodidad del sofá para evaluar si es necesario realizar mejoras al respecto.
Agradecemos sinceramente su observación y esperamos tener la oportunidad de recibirle nuevamente en el futuro para brindarle una experiencia aún más satisfactoria.
Departamento de Calidad.
Muy difícil estacionar a los alrededores. Falto una toalla las pedimos y nunca no las dieron y además había una usada. El sofácama estaba sucio y el edredón tenía pelos de otra persona
Response from the Quality Department
Estimado Eugenio
Gracias por tomarse el tiempo de hacernos llegar sus comentarios sobre su reciente estancia con nosotros, nos alegra saber que la ubicación fue de su agrado. Nos disculpamos sinceramente por los inconvenientes que experimentó, en particular con respecto a la limpieza del apartamento.
Es desalentador escuchar que no cumplimos con nuestros estándares de limpieza y calidad durante su estancia. Tenga la seguridad de que esto no refleja el nivel de servicio que nos esforzamos por ofrecer a nuestros huéspedes. Estamos totalmente comprometidos a asegurar que situaciones como estas no vuelvan a ocurrir en el futuro.
Lamentamos las dificultades que encontró para estacionar en las inmediaciones. Al estar ubicados en el corazón de la ciudad, cerca de muchos monumentos importantes, hace que sea complicado encontrar lugares de estacionamiento cercanos. No obstante, confiamos en que los aparcamientos disponibles en la zona hayan sido de utilidad para usted..
Sus comentarios son muy valiosos para nosotros, ya que nos esforzamos continuamente por mejorar nuestros servicios. Trataremos estos temas con nuestro equipo de limpieza para asegurarnos de que se toman las medidas adecuadas para prevenir incidentes similares en el futuro.
Una vez más, le pedimos disculpas por las deficiencias durante su estancia. Esperamos tener la oportunidad de darle la bienvenida de nuevo y ofrecerle una experiencia mucho mejor.
Quality Department.
Loud to drill 7:30 workers other noise
Response from the Quality Department
Dear Patrick,
Thank you for taking the time to share your feedback with us. We´re delighted to hear that you found our location convenient for accessing nearby attractions.
We apologize for any inconvenience caused by external noise, such as occasional construction works. Please be assured that we are in contact with the local authorities to obtain information about the construction schedule so that we can keep our guests informed. Although external construction projects are not directly under our control, but we are committed to working diligently to mitigate any impact on our guests. Your comfort and satisfaction are of utmost importance to us, and we appreciate your understanding.
We hope that despite this inconvenience, you were able to enjoy your stay with us. Should your travels bring you back to the area, we would be honored to welcome you again and provide you with a more peaceful experience.
Quality Department.
The sofa bed was uncomfortable and not very clean (sofa cover)
Response from the Quality Department
Dear Fabio,
Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your comments regarding the location and overall facility. However, we regret any inconvenience you may have encountered. Regarding the sofa bed, while we understand that perceptions of comfort can vary from person to person, we will take your comments into consideration to make improvements if necessary. Regarding the cleanliness, please accept our sincerest apologies for any inconvenience this may have caused. Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we are committed to maintaining high standards of cleanliness and quality. Your feedback serves as valuable insight for us to address areas of improvement, and we will certainly look into the issues you have raised to ensure they are promptly addressed. We hope to have the opportunity to welcome you in the future and offer you a more pleasant stay.
Quality Department.
En plein centre de Séville, appartement agréable
Response from the Quality Department
Dear Jean-Daniel,
Thank you for your kind feedback. We´re delighted to hear that you enjoyed your stay at our apartment in the center of Seville. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it´s wonderful to know that we succeeded in meeting your expectations.
We appreciate your positive review and hope to have the pleasure of hosting you again in the future.
Quality Department.
Response from the Quality Department
Estimada María:
Muchas gracias por compartir su experiencia con nosotros. Nos alegra mucho saber que disfrutó de su estancia en nuestro apartamento durante la Semana Santa. Es un placer para nosotros saber que nuestro personal fue amable y que pudó disfrutar de una ubicación excelente, así como de la limpieza y los detalles del apartamento.
Agradecemos sinceramente sus palabras y esperamos con entusiasmo poder darte la bienvenida de nuevo el próximo año para otra estancia memorable durante la Semana Santa.
Departamento de Calidad.
Response from the Quality Department
Dear Fiorella,
Thank you very much for your kind words. We´re delighted that you enjoyed the comfort and central location of our home. Your pleasure during your stay is our utmost satisfaction. We hope to welcome you again in the future and continue to provide you with a wonderful experience every time you choose to stay with us. Thank you for choosing our property and for your valuable feedback.
Quality Department.
Perfect
Response from the Quality Department
Dear Frank,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Quality Department.
Nothing.
Response from the Quality Department
Dear Gwenn,
Thank you for taking the time to share your experience with us. We are delighted to hear that you found our location convenient, our accommodations clean, and our team responsive to your needs.
Your satisfaction is our top priority, and we´re thrilled to learn that your stay met your expectations. Should you have any further feedback or if there´s anything we can assist you with in the future, please don´t hesitate to reach out.
We look forward to welcoming you back for another enjoyable stay.
Quality Department.
Response from the Quality Department
Dear Guest,
Thank you for your comment about the good location. We´re pleased to hear that the location met your expectations and contributed to your positive experience. We would be delighted to welcome you back.
Quality Department
Clean apartment with everything we needed, for the 4 nights we were there, will stay again
…..
Response from the Quality Department
Dear Julie,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
apartamento muito limpo. muito boa a localização. Adoramos à hospedagem
nada.
Response from the Quality Department
Dear Debora,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department
Het was een schoon en mooi appartement. Op een fijne locatie en dichtbij winkels en bezienswaardigheden.
Response from the Quality Department
Dear Iris,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Kind regards,
Quality Department
Apartamento todo reformado com mobílias e equipamentos e louças de cozinha novos.
Nada a declarar. Gostamos de tudo!
Response from the Quality Department
Dear Rosangela,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing. Thank you for sharing your positivity with us.
Kind regards,
Quality Department
Response from the Quality Department
Dear Jonas,
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Estimado Enrique,
Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento.
Resepcto al sofá cama, revisaremos y sustituiremos para mejorar la experiencia de nuestros huéspedes. Su confort es nuestra prioridad.
Le agradecemos su reseña, nos indica áreas a mejorar para ofrecer una estancia acorde nuestros altos estandares de calidad y esperamos tener la oportunidad de hospedarlo de nuevo en el futuro.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Giulia,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department
Response from the Quality Department
Dear Archibald,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
La propreté. Pour une si petite surface le nettoyage pourrait être mieux fait (crasses sous le lit et canapé)
Response from the Quality Department
Dear Amory,
Thank you for taking the time to share your feedback with us. We´re delighted to hear that you liked the layout and location of the apartment.
We´re sorry to hear about the cleanliness issue you mentioned. We take cleanliness very seriously, and it´s important to us that our apartments are thoroughly cleaned and well-maintained for our guests. Your feedback is valuable, and we will make sure to address this matter with our cleaning team to ensure that any areas such as under the bed and sofa receive the attention they need to meet our high standards of cleanliness.
We appreciate your comments, and we hope you enjoyed your stay overall. If you choose to stay with us again in the future, we will strive to provide an even better experience. Your comfort and satisfaction are important to us, and we take your feedback to heart. Thank you for choosing our apartment for your stay in Sevilla.
Kind regards,
Quality Department
No hubo nada que no nos haya gustado
Response from the Quality Department
Estimada Carina,
Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.
Saludos cordiales,
Departamento de Calidad
Sehr gute Lage, umfangreiche Ausstattung, ausreichend Ablagefläche für Koffer etc. und sehr nette Kommunikation
Einige Gegenstände defekt (z.B. Handtuchhalter, Duschhalterung, Rollladen)
Response from the Quality Department
Dear Lisa,
Thank you for your recent stay at our apartment and for sharing your feedback. We appreciate your kind words regarding the apartment´s location, extensive facilities, and our communication.
We have taken note of the issues you mentioned, including the broken items such as the towel rack, shower bracket, and roller shutters. We sincerely apologize for any inconvenience caused, as this does not align with our commitment to maintaining high-quality standards.
Rest assured, we have addressed these matters and made the necessary repairs to ensure a more comfortable experience for our future guests.
We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.
Thank you for choosing us, and we appreciate your valuable feedback.
Best regards,
Quality Department
El sofá cama se veía sucio, con bastantes manchas y desgastado. Es la única pega que les pongo al alojamiento.
Response from the Quality Department
Estimada Ana,
Le agradecemos por compartir su experiencia y sus comentarios sobre su estancia en nuestro alojamiento. Su opinión es muy valiosa para nosotros y nos complace saber que encontró la ubicación excelente y que el apartamento es cómodo y bien equipado. También es gratificante saber que el sofá cama le resultó cómodo durante su estadía de 5 noches.
Sin embargo, lamentamos mucho que haya notado el sofá cama con manchas y desgastado. Queremos que sepa que mantenemos altos estándares de limpieza y mantenimiento en nuestros alojamientos. Haremos una revisión minuciosa del sofá cama para abordar cualquier problema de limpieza y asegurarnos de que se encuentre en óptimas condiciones para futuros huéspedes. Su retroalimentación es esencial para mejorar nuestros servicios.
Apreciamos su comprensión y le agradecemos por señalar este aspecto, ya que nos ayuda a mantener la calidad de nuestro alojamiento. Esperamos que considere alojarse con nosotros nuevamente en el futuro y experimentar una estancia aún más agradable.
Gracias por elegirnos y por su valiosa opinión.
Atentamente,
Departamento de Calidad
Response from the Quality Department
Estimada Margarita,
Le agradecemos por haberse hospedado en nuestro alojamiento y por compartir su experiencia con nosotros. Valoramos sus comentarios, ya que nos ayudan a mejorar nuestros servicios.
Lamentamos sinceramente los problemas que experimentó con la televisión durante su estancia. Queremos asegurarle que este tipo de inconveniente es inusual y no está en línea con nuestros altos estándares de calidad. Tomaremos medidas inmediatas para abordar este problema y garantizar que no vuelva a ocurrir en el futuro.
Agradecemos su comprensión y esperamos que considere alojarse nuevamente en nuestro establecimiento. Estamos comprometidos en brindarle una experiencia sin contratiempos en su próxima visita.
Gracias por su confianza en nosotros.
Atentamente,
Departamento de Calidad
Response from the Quality Department
Dear Lucie,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department
A propriedade parece ter sido reformulada recentemente, tudo muito novo, moderno e funcional. A limpeza também estava impecável. A cozinha é equipada com o básico, de boa qualidade. Alguns itens são disponibilizados. A localização é ótima, assim como o custo-benefício!
Não houve nada que realmente me desagradasse.
Response from the Quality Department
Dear Milena,
Thank you for your gracious review of your recent stay at our tourist apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department
tutto perfetto
Response from the Quality Department
Dear Gambioli,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,
Quality Department
L’emplacement est top La personne qui nous a fait l’accueil était professionnel L’appartement était propre comme les photos
Les toilettes sont trop petites Le fauteuil n’était pas confortable
Response from the Quality Department
Dear Hajar,
Thank you for taking the time to leave your feedback. We´re delighted to hear that you had a pleasant stay and appreciated the apartment´s cleanliness and great location. We will take note of your comments about the size of the toilet and the comfort of the chair to see if there are any improvements we can make. We hope to host you again in the future and provide an even more comfortable experience.
Kind regards,
Quality Department
Response from the Quality Department
Querida Virginia,
Le agradecemos por compartir su experiencia positiva en su reseña. Nos complace haber contribuido a que su estancia fuera agradable. Esperamos tener la oportunidad de darle la bienvenida nuevamente y seguir siendo su elección de alojamiento en el futuro.
Saludos cordiales
Director de Calidad
The location was excellent. The host´s representative was friendly.
The host´s representative was not completely aware of all the facilities in the apartment and how to use the appliances as well as their complete capabilities
Response from the Quality Department
Dear Amit,
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you may have encountered during your stay. Your feedback is crucial for us to refine our services. We truly appreciate your understanding and constructive remarks.
Kind regards.
Jose L.H. Campos
Quality Department Manager
N/A
Response from the Quality Department
Dear Hansser,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Location facilities.
Response from the Quality Department
Dear Heba, We would like to take a moment to express our sincere appreciation for choosing our apartment for your recent stay. Your choice of accommodation holds great importance to us, and we are delighted that we had the opportunity to serve you. We hope to have the chance to welcome you back. Thank you for letting us know if there is anything we can do to make your future visits even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Salvador, gracias sinceramente por seleccionar nuestro apartamento como su hogar temporal. Estamos realmente agradecidos por su confianza en nosotros y esperamos que su estancia haya sido cómoda y placentera. Estamos entusiasmados con la posibilidad de hospedarle nuevamente y brindarle otra experiencia notable. Nos comprometemos a superar sus expectativas en cada visita subsiguiente.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Magali,
We extend our sincerest thanks for choosing our apartment as your home away from home. We are thrilled to learn that our central location was a highlight of your stay. We understand the importance of convenience when exploring a new city, and we are glad that our prime position added value to your experience. We look forward to welcoming you back in the future and providing you with another exceptional stay.
Jose L.H. Campos
Quality Department Manager
der Kontakt war unkompliziert. Die Wohnung zentral gelegen. Wir waren mit einem Kleinkind dort und konnten das Reisebett gut im Wohnzimmer einrichten.
die LED Leisten in der gesamten Unterkunft konnten nicht ganz gelöscht werden. Es hatte immer ein Restlicht. es war etwas hellhörig. Wir konnten die Leute auf der Strasse und im Wohngebäude hören.
Response from the Quality Department
Dear Yvonne,
Thank you so much for taking the time to leave a review of your recent stay with us. We are thrilled to hear that you enjoyed your time at our apartment and appreciate your kind words. We apologize for any inconvenience caused during your stay and assure you that we will do everything in our power to improve upon your feedback. We hope to have the pleasure of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Nick,
We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work. Your opinion is very important to us, and we look forward to serving you again in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Joao,
Thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Véronique,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Locatie dicht bij het centrum
Douchestang zat los, geen vaatwasblokjes
Response from the Quality Department
Dear Eva,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about and accommodations is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Oana,
We would like to express our sincere gratitude for selecting our apartment as your accommodation choice. We are thrilled to hear that our central location met your needs. Being situated in the heart of Seville is one of our greatest advantages, and we are delighted that it enhanced your experience. We look forward to hosting you again in the future and providing you with another memorable stay.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Nirja,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Dirk,
We are honored by reading your review about your stay with us. We are very happy to know that we delivered an excellent service and that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Francesco,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Suzanne,
Thank you for staying with us and for writing this kind review. It has been a real pleasure to host you in our apartment and we look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Daniel:
Muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Enrique,
Thank you for staying with us and for this wonderful review. We are glad you found everything to enjoy your stay in Seville.
Jose L.H. Campos
Quality Department Manager
Apartment clean and full of all necessary amenities. Friendly staff prepared and kind.
Nothing
Response from the Quality Department
Dear Stéphanie,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Jose L.H. Campos
Quality Department Manager
Apartamento muy bien ubicado, confortable y muy bien equipado. Nos encantó.
El sofá cama es bastante incómodo, aunque durmieron dos niños El resto es perfecto.
Response from the Quality Department
Estimada Ana:
Agradecemos sus comentarios y críticas constructivas después de su reciente visita. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro.
Jose L.H. Campos
Quality Department Manager
Bueno en mi caso particular la hora de salida fue a las 11 de la mañana y mi vuelo era a las 4 de la tarde y tuve que salir con maletas .. Deberían de tener un poco de flexibilidad con las personas que tenemos muchas horas para salir de la ciudad .. Tener un lugar donde podamos guardar el equipaje mientras esperamos la hora de ir bien sea al Aeropuerto o al terminal de Buses .. Sin Costo
Response from the Quality Department
Estimada Aimara:
Muchas gracias por sus maravillosos comentarios e, estamos encantados de que disfrutara de su estancia entre nosotros.
Lamentamos no haber podido acomodar su petición de un late check-out; al haber sido semana de puente nacional y estar al máximo de ocupación, nuestro servicio de limpieza debía preparar el apartamento, asegurándose de que cumpliera los mismo estándares de limpieza que se encontró usted, para los próximos clientes que entraban ese mismo día.
Gracias de nuevo por esta revisión sobre su estancia con nosotros, esperamos su próxima visita.
Jose L.H. Campos
Director de Calidad