This apartment has been designed and furnished with attention to details. It maintains the essence of historical houses of the center of Seville combining it with modern and elegant furniture.
The apartment is located on the first floor of a beautiful building with an elevator. There are two apartments per floor.
View on the map
The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Catering service whose menu can be consulted here
• This establishment offers its own luggage storage and custody service from Monday to Friday (except holidays) for premium customers, with collection by our staff at the apartment. The rates are 5€ per item. On Saturdays, Sundays, or holidays, you can use the service of other companies at designated locations, at approximately 5€ per suitcase.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Feria II Apartment
from to
Armadi piccoli e bagno senza bidet
Response from the Quality Department
Dear Marco,
We appreciate your feedback and are pleased to know that you found the apartment and its location to your liking. Our goal is always to provide our guests with a comfortable and well-situated accommodation.
Regarding the wardrobes and the absence of a bidet, we understand that preferences and expectations can vary from person to person. While some may find the storage space adequate and appreciate the many amenities the apartment offers, others may feel that certain features could be improved. Nonetheless, we always take our guests’ suggestions into account, and they are considered for future improvements.
We hope that, despite these small details, you had a pleasant stay and made the most of your time in our wonderful city. We truly appreciate your perspective and would be delighted to welcome you again in the future.
Quality Department.
La ubicación muy céntrica, el piso muy luminoso, espacioso, agradable. El anfitrión disponible por WhatsApp y muy reactivo y eficaz al pedir algo.
Nada.
Muy bonito, limpio y maravillosamente amueblado
Response from the Quality Department
Dear Styliani,
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the space and appreciated the beautiful neighborhood. It’s great to know that the proximity to convenient places as well as the major points of interest in the city added a positive touch to your overall experience.
We hope to have the pleasure of welcoming you back in the future and providing another pleasant stay.
Response from the Quality Department
Dear Andy,
Thank you for your kind feedback. We are pleased to hear that you enjoyed the apartment´s spaciousness, its excellent location, and the cleanliness throughout your stay.
It was a pleasure hosting you, and we would be delighted to welcome you again in the future.
Response from the Quality Department
Dear Benjamin,
Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay in Seville and that the apartment was spacious enough for your group. It´s great to know that you found it both pleasant and well-located.
We would be happy to welcome you again in the future.
Response from the Quality Department
Estimada Anjara,
Le agradecemos sinceramente por sus amables comentarios. Nos complace saber que su estancia fue tan satisfactoria y que tanto el alojamiento como el servicio cumplieron con sus expectativas. Además, nos alegra que las habitaciones y las camas fueran de su agrado y que no le faltara ningún detalle durante su estancia.
Asimismo, nos complace saber que nuestro equipo pudo resolver rápidamente el inconveniente con el aire acondicionado. Apreciamos sus palabras sobre el trato recibido, ya que trabajamos para ofrecer un servicio atento y profesional en todo momento.
Será un verdadero placer recibirle nuevamente en el futuro.
La ubicación y la restauración de la vivienda
Algo de ruido que proviene de la vivienda superior.
Response from the Quality Department
Estimado José Manuel:
Gracias por compartir sus amables comentarios. Nos complace saber que encontró el apartamento un lugar ideal para su estancia y que disfrutó de la ubicación y de la propiedad en general.
No obstante, lamentamos que haya experimentado algo de ruido proveniente de la vivienda superior. Aunque nuestros apartamentos están diseñados para ofrecer un ambiente tranquilo, entendemos que, en ocasiones, los sonidos derivados de la vida cotidiana pueden ser inevitables. Sin embargo, siempre nos esforzamos para que las molestias sean mínimas y agradecemos su comprensión al respecto. Tenga la seguridad de que tomaremos en cuenta sus comentarios para seguir mejorando la experiencia de nuestros huéspedes.
Esperamos que, a pesar de este inconveniente, haya disfrutado de su estancia en la hermosa ciudad de Sevilla. Será un placer darle la bienvenida nuevamente.
Departamento de Calidad.
Response from the Quality Department
Dear Millie,
Thank you for your kind review of your recent visit. It has been a pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the future.
Segnalo lo scarico del lavandino di un bagno intasato
Response from the Quality Department
Dear Alessandra,
Thank you for sharing your kind feedback. We are delighted to hear that you found the apartment charming, comfortable, and well-equipped, as well as conveniently located near major attractions and amenities. We also appreciate your mention of the nearby Carrefour, which is indeed a great convenience for our guests.
Regarding the issue with the bathroom sink drain, we sincerely apologize for the inconvenience caused. We will promptly look into it and ensure that it is addressed. We hope to have the pleasure of welcoming you back in the future.
Quality Department
Response from the Quality Department
Dear Sarah,
Thank you for your kind review. We are delighted to hear that you found the apartment charming, clean, and well-located. We are also pleased that our communication met your expectations. We apologize for the noise issue with the neighbors, but we are glad that it was quickly resolved. Thank you for your understanding, and we hope to welcome you again in the future.
Response from the Quality Department
Dear Ariel,
Thank you for sharing your kind feedback. We are thrilled to hear that you had a great stay and that the comfort of the bed contributed to a restful sleep during your trip. We are also pleased that our customer service met your expectations, with prompt responses and assistance in booking activities like the flamenco show. It´s wonderful to know that you enjoyed the apartment´s location, so close to Seville´s main attractions. We look forward to the opportunity to welcome you again in the future and provide another enjoyable experience.
Response from the Quality Department
Dear Christine,
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay in Sylvia’s apartment. Its spaciousness, excellent location in such a pleasant neighborhood, and peaceful nights are certainly some of its highlights. We are glad to know that you were able to explore the area on foot and make use of the nearby restaurants, bars, and the convenience store.
We truly appreciate your kind feedback and hope to welcome you back in the future.
Response from the Quality Department
Estimada Regina:
Gracias por sus maravillosos comentarios. Estamos encantados de saber que disfrutó de la excelente ubicación del apartamento y que lo encontró en excelentes condiciones, limpio y bien equipado. Apreciamos sinceramente sus amables palabras y esperamos darle la bienvenida de nuevo para su próxima estancia.
La ubicación, habitaciones grandes , comodo y salon tambien grande
Response from the Quality Department
Estimada Cati:
Muchas gracias por su comentario. Nos complace saber que disfrutó de su estancia y que destaca la ubicación, las amplias habitaciones y la comodidad del apartamento, así como el salón espacioso. Estaremos encantados de recibirle nuevamente en su próxima visita.
Gracias por elegirnos y por su confianza.
Departamento de Calidad.
Mancanza di parcheggio gratuito, con obbligo di lasciare l´auto in un garage a pagamento caro
Response from the Quality Department
Dear Pietro Di Bari,
Thank you very much for your feedback and for highlighting the central location of our property.
We would like to point out that the information about the lack of private parking is published in the property’s description. Being located in the heart of the city, where all buildings have a historical and cultural significance, it can sometimes be challenging to find properties with their own parking. For this reason, our team is always available to provide information about the nearest parking options that best suit our guests’ needs. We regret any inconvenience in this regard.
We appreciate your understanding and hope to have the opportunity to welcome you again in the future.
Quality Department.
Response from the Quality Department
Dear Silva,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Quality Department.
Response from the Quality Department
Dear Rita,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Era precioso y no faltaba detalle. Mucho mejor de lo que nos esperábamos. Tal y como se ve en las fotos
Lo único el tema del horario
Response from the Quality Department
Estimada Rosa:
Muchas gracias por sus amables palabras y por recomendar nuestra propiedad. Nos alegra saber que el apartamento superó sus expectativas y que encontró todo tal como lo vio en las fotos.
En cuanto al horario, nos gustaría destacar que siempre especificamos los horarios de check-in y check-out antes de realizar la reserva y después de la confirmación de la misma para que nuestros huéspedes estén plenamente informados y evitar posibles confusiones. Agradecemos su comprensión en este aspecto y lamentamos cualquier malentendido.
Esperamos poder recibirle nuevamente en el futuro y brindarle una experiencia aún mejor.
Departamento de Calidad
Response from the Quality Department
Dear Ozge,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Response from the Quality Department
Dear Bertin,
Thank you very much for your kind words! We’re delighted to hear that you enjoyed your stay in Seville and found the apartment beautiful, well-kept, and well-located. It’s wonderful to know that you felt at home during your visit. We greatly appreciate your recommendation and hope to have the pleasure of hosting you again in the future.
Appartamento molto bello in una posizione fantastica per visitare la città. Doppio bagno, che è una gran comodità se si è in tanti!
Visto lo standard dell´appartamento, i letti potrebbero essere più comodi.
Response from the Quality Department
Dear Susanna,
Thank you for your kind feedback and for choosing to stay with us. We are delighted to hear that you found the apartment beautiful and in a fantastic location for exploring the city. We are also pleased that the double bathroom added to your convenience.
we appreciate your comments regarding the beds. We understand that perceptions of comfort can vary from person to person, and we will review the current bedding to ensure it meets our guests´ expectations.
Your feedback is valuable to us, and we are committed to continually improving our accommodations. We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable stay.
Quality Department.
Response from the Quality Department
Estimado Matias,
Agradecemos profundamente sus elogios sobre nuestro apartamento. Nos complace saber que disfrutó de su estancia y esperamos volver a recibirlo en un futuro cercano.
Response from the Quality Department
Dear Mireya,
Thank you for your detailed feedback. We are pleased to hear that the rental served its purpose for your stay in Seville and that you found the location convenient for exploring the city on foot. We´re glad that the instructions and entry process were easy and efficient, and that our quick response to your questions was helpful.
However, we apologize if the apartment did not fully meet your expectations. We appreciate your observations and we will address these issues to ensure a more comfortable experience for future guests.
Thank you once again for your constructive comments. We hope to have the opportunity to welcome you back to Seville in the future.
En general todo muy espacioso y limpio
Quizás en los lavabos faltaría algún estante más para las bolsas de aseo
Response from the Quality Department
Estimada Maria del Mar:
Agradecemos sinceramente su comentario. Nos complace saber que nuestro alojamiento ha cumplido con sus expectativas y que encontró todo muy espacioso y limpio en general. Tomamos nota de su sugerencia sobre la necesidad de contar con más estantes en los lavabos para las bolsas de aseo, la cual transmitiremos a nuestro equipo para futuras mejoras.
Esperamos tener el placer de recibirle nuevamente en el futuro y ofrecerle otra experiencia igualmente satisfactoria.
Departamento de Calidad.
2/ Cleanliness. The apartment was not cleaned up thoroughly. The floor was still dirty. We even found small bugs on the sofa. The property management team need to make sure the apartment is clean before the guests staying in it.
Response from the Quality Department
Dear Ka Chun Wong,
Thank you for sharing your feedback with us regarding your recent stay at our apartment. We sincerely apologize for the inconveniences you experienced, particularly regarding the cleanliness and accessibility of the building.
Firstly, we want to extend our apologies for not meeting your expectations in terms of the apartment´s cleanliness. Providing a quality service with high cleanliness standards is our top priority, and we regret not achieving this goal in your case. We would have appreciated having this information during your stay so that we could have offered you a quick and timely solution to ensure your utmost satisfaction. We will take immediate steps to address this issue and ensure that the apartment is spotless for future guests.
Secondly, we regret the inconvenience you encountered in finding the building´s address. We understand that accessibility is crucial for a seamless stay, and we have taken note of your feedback. We have made changes to the information we provide so that our guests can find our accommodations more easily in the future.
We appreciate your feedback once again, as it helps us continually improve our services. We sincerely hope that this experience does not deter you from choosing us again for your future travels. Please know that we are committed to continually improving our offerings to ensure that each stay meets and exceeds your expectations.
Best regards,
Andrea Prieto García.
Quality Department Manager
Genteel-Home
Response from the Quality Department
Dear Alessio,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Apartment location is very suitable for reaching Seville center by walking. It is located close to Seville Setas and there are all kinds of shops nearby (coffee shops, markets, bars, tapas, takeaway food). The apartment has 3 bedrooms, fact that makes the stay of a group more comfortable. The kitchen was well equipped. Everything was clean. When we arrived, we found that one balcony door was not closing properly and remained unlocked. We contacted the host, providing him with a video of the malfunction. He arranged with a service company to fix the door the next day. Bonus: A few details that show the hospitality: olive oil shots, espresso capsules.
Nothing to mention. A small note that Booking page information about check-in needs to be updated (check-in with host was mentioned, while there was no need, everything was automated)
Response from the Quality Department
Dear Charilaos,
Thank you for your excellent review. We are delighted to hear that you found the apartment´s location very suitable for exploring Seville and appreciated its proximity to Seville Setas and various local amenities.
We’re glad that the three-bedroom setup and well-equipped kitchen made your stay more comfortable and that everything was clean upon your arrival. We apologize for the issue with the balcony door and appreciate you bringing it to our attention. We’re pleased that our host could promptly arrange for it to be fixed the next day.
We also appreciate your positive comments about the hospitality details, such as the olive oil shots and espresso capsules. We value your feedback regarding the check-in information on the Booking page and will ensure it is updated for future guests.
Thank you again for your kind words. We hope to have the pleasure of welcoming you back to Seville in the future.
Quality Department.
Response from the Quality Department
Estimada Monica:
Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia, y que encontró la ubicación y el apartamento magnifico. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.
Response from the Quality Department
Dear Paul,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Response from the Quality Department
Estimado Jaime:
Agradecemos sinceramente sus comentarios sobre nuestro espectacular apartamento en el casco antiguo de Sevilla. Nos complace saber que quedó impresionado con la limpieza impecable, las camas impecables y la amplia variedad de menaje de cocina. Es gratificante saber que encontró el espacio bonito, espacioso y fresco, especialmente considerando las temperaturas de Sevilla en abril. Nos alegra saber que contribuimos a hacer sus vacaciones mucho más agradables. Valoramos su opinión y esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
Todo
Las calle de entrada al apartamento oscura
Response from the Quality Department
Estimada María José:
Nos alegra mucho saber que su estancia fue perfecta. Valoramos sus comentarios positivos. Lamentamos que haya encontrado la calle de entrada al apartamento oscura. Apreciamos que nos lo hayas señalado y tomaremos medidas para mejorar la iluminación y garantizar un entorno más cómodo para nuestros huéspedes. Su retroalimentación es importante para nosotros y nos ayuda a seguir mejorando nuestros servicios. Esperamos poder recibirle nuevamente en el futuro y brindarle otra experiencia excepcional.
Departamento de Calidad.
Response from the Quality Department
Dear Jane,
Thank you for your feedback. We´re glad you enjoyed our lovely apartment and its great location. We apologize for any inconvenience caused by inaccurate instructions and address listings, leading to a delay in accessing the apartment. We´re sorry for any frustration and inconvenience you experienced, and we understand the importance of clear communication. We want to assure you that this type of setback is not common in our service and we´ll review our procedures to ensure such issues are promptly addressed in the future. Your feedback is valuable, and we´ll use it to improve our service. We hope despite the initial challenges, you were able to enjoy your stay. We appreciate your understanding and hope to welcome you back for a smoother experience in the future.
Response from the Quality Department
Estimado Jonatan:
Gracias por su excelente reseña. Nos alegra enormemente saber que encontró nuestro alojamiento excelente y ubicado en una zona céntrica, muy cerca de los principales puntos de interés. Es genial saber que nuestra anfitriona siempre estuvo disponible para resolver cualquier duda que tuviera. Su satisfacción es nuestra principal prioridad, y estamos agradecidos por sus amables palabras.
Gracias por elegir quedarte con nosotros, y esperamos poder alojarte nuevamente en el futuro.
Os quartos eram extremamente pequenos, mal havia espaço para colocar as malas, o que tornou a estadia bastante desconfortável. Além disso, os banheiros eram tão pequenos que uma pessoa mais gorda teria dificuldades para entrar no box do chuveiro. A acústica do lugar era horrível; era possível escutar absolutamente tudo que acontecia no hall de acesso, além dos ruídos provenientes do apartamento superior e da tubulação de água. Esses inconvenientes comprometeram seriamente a qualidade da minha estadia.
Response from the Quality Department
Dear Mayra,
Thank you for sharing your experience with us. Thank you for your feedback regarding your stay. We´re glad to hear that you appreciated the integration between the kitchen and the living room, as well as the overall spaciousness and practicality of the space. However, we sincerely regret that the size of the rooms and the acoustics of the apartment did not meet your expectation. We take your concerns very seriously and would like to extend our apologies for any inconvenience this may have caused. We will carefully review the apartment´s soundproofing system to identify areas for improvement and ensure a more peaceful experience for our guests in the future. We hope to have the opportunity to welcome you back in the future and provide a more comfortable and enjoyable stay.
Qualit Department.
I think it was a bit pricy but may be it was because of the time we visited during Semana Santa. The door of one bedroom was not closing and the foot of the bed in en-suite bedroom was broken, it was not comfortable.
Response from the Quality Department
Dear Kiran,
Thank you for your detailed review of your recent stay with us. We´re delighted to hear that you found the apartment nice, clean, and located in a pleasant neighborhood with plenty of local cafés and bars. We´re glad to know that despite the busy street, the soundproof windows ensured a peaceful environment inside. We´re also pleased that the apartment was perfect for your group of 6 people and that you appreciated the digital entrance system and the flexibility with early luggage drop-off. We apologize for any inconvenience caused by the issues with the bedroom door and the broken bed foot. Your feedback is invaluable to us, and we will promptly address these maintenance concerns to ensure the comfort of our future guests.
We´re glad you enjoyed the additional services we offered, such as assistance with museum tickets, excursions, and restaurant recommendations. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.
Quality Department.
Response from the Quality Department
Dear Angelina,
Thank you for sharing your experience with us. We´re delighted to hear that you found our apartment lovely and clean, and that its location was perfect for exploring on foot. We understand that during the holy week it can be different to visit the city due to the processions but we are glad that you were able to enjoy your stay to the fullest. It´s great to know that you found the beds and cushions comfortable. We´re thrilled that you loved your visit to Seville, and we hope to have the opportunity to welcome you back in the future.
They could have provided coffee capsules as there is a Nespresso machine. But we didn´t mind buying our own, the market is 1 Min away.
Response from the Quality Department
Dear Wanda,
Thank you for your wonderful feedback. We´re delighted to hear that you found our apartment comfortable and enjoyed its great location. We´re glad that the cleanliness met your expectations and that you had everything you needed for a pleasant stay. Typically, we do provide coffee capsules as a courtesy to all our guests, and we apologize for the oversight in your case. We´ll make sure to address this issue and strive to ensure that such mistakes are not repeated in the future. It´s great to know that the nearby market provided a convenient solution. We hope to have the pleasure of welcoming you back again soon.
Quality Department.
I bagni troppo piccoli
Response from the Quality Department
Dear Loredana,
Thank you for your feedback. While we appreciate your comments, we would like to clarify that the size of the bathrooms is in line with industry standards and the layout of the property. We strive to provide comfortable accommodations that meet the needs of our guests to the best of our ability. Nonetheless, we will certainly take your feedback into consideration as we continually strive to improve our services. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Thank you for choosing us for your stay.
Quality Department.
Response from the Quality Department
Dear Laura,
Thank you very much for your kind words. We´re thrilled to learn that you had a wonderful experience during your stay. Your satisfaction with the apartment´s location, safety, and amenities brings us great joy. We appreciate your feedback regarding the tea towel suggestion and will certainly consider it for future improvements. It´s heartening to know that any occasional noise didn´t disrupt your overall enjoyment of the central location. We´re delighted that you found our communication helpful. Ensuring a clean, comfortable, and spacious environment for our guests is our priority, and we´re glad we could meet your expectations. We´re grateful for your choice to stay with us and look forward to welcoming you back soon.
Response from the Quality Department
Dear Tomasz,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department
Response from the Quality Department
Dear Peter,
Thank you for your wonderful feedback. We´re delighted to hear that you had a fantastic stay at our beautiful apartment. Seville indeed has its unique charm, and we´re thrilled that you enjoyed your time here. It would be our pleasure to welcome you back whenever you decide to return. Thank you for choosing our accommodation, and we look forward to hosting you again.
Quality Department
Response from the Quality Department
Dear Ian,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,
Quality Department
Response from the Quality Department
Estimado Enrique,
Nos sentimos verdaderamente honrados por su positivo comentario, y le damos las gracias especialmente por destacar la ubicación de nuestro establecimiento. Nos complace enormemente que esta haya añadido valor a su estancia. Esperamos poder servirle de nuevo en futuras visitas.
Saludos cordiales,
Departamento de Calidad
Everything! The place was big enough for a family of 6. It was spacious, had all the amenities that is required for a short stay. It was a stones throw away from "Las Setas". Quiet and safe neighbourhood. There are quite a few restaurants bars and a great coffee shop downstairs. BONUS was we were able to watch the cabalgata in the neighbourhood, which was a short walk from the apartment. The staff were easy to talk to and very responsive. Highly recommend this place.
The entrance was a bit difficult to find. The address should include some sort of indication as to where the apartment is. But we texted the staff and they told us exactly where it was.
Response from the Quality Department
Dear Reeba,
Thank you for your positive review and for choosing our apartment for your stay in Seville. We are thrilled to hear that you enjoyed the spaciousness, amenities, and location, making it suitable for a family of six. It´s wonderful to know that you had a great experience, including being able to watch the cabalgata in the neighborhood.
We appreciate your feedback regarding the difficulty in finding the entrance. We generally strive to provide clear and precise instructions for our guests, but your input will prompt us to review and enhance the directions to ensure a smoother arrival experience for future guests.
We´re grateful for your recommendation and look forward to the possibility of hosting you and your family again in the future.
Best regards,
Quality Department
Response from the Quality Department
Dear Yumi,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Charles,
Thank you for the thoughtful feedback on your recent stay.
With regard to the bathroom, we always strive to be transparent with our customers. You can find the features of our accommodations on our website, aiming to avoid any misunderstandings regarding the apartment layout. We apologize for any confusion that may have occurred.
Additionally, we regret any disappointment regarding sound isolation. External noise may vary and depend on the time of year as well as festivities taking place in the city center. Nevertheless, we will review and consider necessary improvements to the soundproofing system to ensure our guests have a peaceful rest.
Your comments are invaluable and help us enhance our guest experience. We´re grateful for your feedback and commitment to helping us improve.
Kind regards,
Quality Department
Response from the Quality Department
Estimada Carolina,
Le agradecemos sinceramente por tomarse el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos llena de alegría saber que hemos cumplido con sus expectativas. Esperamos seguir siendo su elección en futuras visitas.
Saludos cordiales,
Departamento de Calidad
Que haya alguna habitacion con cama individuales Copas de vino deberian haber mas.
Response from the Quality Department
Estimada Azucena. Gracias por compartir su valiosa crítica. Saber que tuvo una estancia agradable es un fuerte testimonio de la dedicación de nuestro equipo. Tendremos en cuenta sus recomendaciones Ponemos a nuestros huéspedes en primer lugar en todo lo que hacemos y estamos ansiosos de darle la bienvenida de nuevo en su próximo viaje.
Departamento de Calidad.
Two of the bedrooms need their door handles replaced, doors need to be bolted shut. Don’t know if this is accepted practice in Europe but I’d prefer a latch handle that works.
Response from the Quality Department
Dear David. It was an absolute pleasure having you as our guest at Feria II in Seville. We´re thrilled to hear that you enjoyed your stay with us. We appreciate your honest feedback and sincerely apologize for the shortcomings you experienced. Your comments are invaluable to us as we strive to improve. We hope to regain your trust during a future stay.
Quality Department.
Response from the Quality Department
Dear Paulette,
Thank you for the glowing feedback. We´re delighted you enjoyed the cozy atmosphere of our apartment and the cleanliness. It´s fantastic to hear that you had a wonderful experience. We can´t wait to host you again on your next trip.
Response from the Quality Department
Estimado Francisco. Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.
Departamento de Calidad.
Response from the Quality Department
Dear Faith. Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Quality Department.
Grande, tenia de todo. Limpio
Nada
Response from the Quality Department
Estimado Fernandez,
Valoramos sinceramente sus comentarios y estamos agradecidos por sus altos elogios. Su satisfacción es nuestra mayor recompensa. Esperamos con anticipación su próxima estancia con nosotros.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Marisol,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay. Thank you for being a part of our journey and for your kind words.
Kind regards,
Quality Department
It was not easy to find the property and the floor in the apartment could be more clean. In the main bathroom no hooks to hang the towels.
Response from the Quality Department
Dear Diana,
Thank you for your feedback; we appreciate your kind words about the location. We are sorry to hear that you had difficulties finding the property, and we will certainly review and enhance our instructions to make them more precise and user-friendly.
Regarding the cleanliness, we maintain high standards, and it is disappointing to learn that they were not fully met during your stay. We take the cleanliness of our apartments very seriously, and we will work to ensure that this issue does not reoccur in the future.
We also appreciate your suggestion about the lack of hooks for towels in the main bathroom. This is a valuable input that we will assess for potential improvements in the apartment.
Despite these inconveniences, we hope you enjoyed your stay overall and consider staying with us again in the future. Your feedback is essential to help us improve our services continually, and we thank you for taking the time to provide it.
Kind regards,
Quality Department
Hola Departamento super bien unicado pero dificil dar con la dirección a la llegada pues queda en calle muy estrecha Bien equipado y con anfitrión que va a entregar las llaves y nos orienta en la ciudad
Dificil dar con la dirección al llegar
Response from the Quality Department
Estimada Delia,
En primer lugar, queremos agradecerle por elegir nuestro departamento y por compartir sus impresiones con nosotros. Valoramos mucho su opinión y nos complace saber que encontró nuestra ubicación conveniente, nuestros muebles nuevos y que nuestro anfitrión pudo ayudarlo durante su estadía.
Lamentamos los inconvenientes que tuvo al tratar de encontrar la dirección al llegar. Estamos trabajando en proporcionar instrucciones más detalladas para que nuestros futuros huéspedes puedan encontrar fácilmente nuestra ubicación.
Agradecemos sus comentarios y esperamos que considere volver a alojarse con nosotros en el futuro. Estamos comprometidos en brindarle una experiencia aún más agradable en su próxima visita.
Gracias por su confianza en nosotros.
Atentamente,
Response from the Quality Department
Dear David,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department
I loves the interior design it was clean and simple, but still had those little details that I loved. Next to the property is a wonderful greek coffee which has such a wonderful owner. Very kind and the food is excellent. The property is children friendly for sure. They have a baby crib, high chair and wash detergents, oil, vinegar…etc. Which other apartments don’t have. That’s an super extra PLUS! I feel they have put a lot of effort in maintaining the apartment. Near the apartment is a grocery store - Carre Four Express and ATM. 5 mins away there is the Setas de Sevilla sightseeing. And a lot of other cheaper Accessory stores and Tourist stores.
The Entrance is quiet narrow and a bit complicated when you have a stroller. When you get into the Apartment the foyer is super narrow and tight .
Response from the Quality Department
Dear Cherry-Lou,
We´re delighted to hear that you had a wonderful stay at our vacation home and appreciated the interior design and the attention to detail. We´re also pleased to know that you found our property child-friendly and that the amenities provided were helpful.
Our apartment is located in the heart of the historic center of Seville. Due to its historical significance, the entrances and vestibules of some buildings in this area may not be as spacious as in more modern structures. We understand that this might be a bit challenging with a stroller, and we apologize for any inconvenience this may have caused.
Nevertheless, we are delighted that you enjoyed your overall experience, including the convenient location near grocery stores, sights, and shops. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Binita,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay. Thank you for being a part of our journey and for your kind words.
Kind regards,
Quality Department
Nada
Response from the Quality Department
Dear Khalil,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Fernando,
Thank you for sharing your experience with us. We hope to have the chance to provide you with a more enjoyable stay in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Henrique,
Thank you for sharing your experience with us.
We´re glad to hear that everything was as described and that the space is conveniently located near all the tourist attractions. We understand that finding free parking can be challenging in the historic center of Seville. However, we´re pleased to inform you that there are several parking facilities conveniently located near the house. We appreciate your understanding of this aspect.
Thank you for your 5-star rating, and we hope you had a wonderful time exploring Seville. Should you decide to stay with us again, we´re here to provide you with another excellent experience.
Best regards,
Quality Department
El Aire Acondicionado era muy ruidoso, lo que resultaba molesto, especialmente por la noche
Response from the Quality Department
Querido Miguel Ángel,
Gracias por tomarse el tiempo para compartir su reseña. Nos disculpamos por cualquier problema que haya experimentado durante su estancia. Su retroalimentación es fundamental para ayudarnos a mejorar nuestro servicio. Agradecemos su comprensión y esperamos tener la oportunidad de hacer su próxima estancia más agradable.
Saludos cordiales.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Querido Nicolas,
En nombre de todo el equipo, queremos expresar nuestro más sincero agradecimiento por su valioso comentario sobre su estadía con nosotros. Nos complace saber que cumplimos con sus expectativas y que disfrutaron de una experiencia agradable.
Saludos cordiales.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Cheryl,
On behalf of the entire team, we want to express our sincere gratitude for your valuable comment about your stay with us. We are pleased to know that we met your expectations and that you enjoyed a pleasant experience. Your opinion is very important to us and helps us stay focused on our commitment to quality and customer satisfaction. We hope to have the opportunity to welcome you back in the future and continue to provide you with exceptional service.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Sramana,
Thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Harry,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Jeong Yeon,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear 国华,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards
Response from the Quality Department
Estimada Cecilia,
Muchas gracias por tu amable reseña. Nos alegra saber que disfrutaste de la ubicación y que el apartamento cumplió con tus expectativas. ¡Esperamos verte de nuevo pronto!
Un saludo.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Jackson,
Thank you for your kind feedback. We´re glad you had a great stay in our lovely and spacious apartment. We appreciate your compliments on the location, cleanliness, and preparation of the apartment. We hope to host you soon again.
Kind regards.
Jose L.H. Campos
Quality Department Manager
The location is so prime, 5 mins walking to Metropol Parasol and around 30 mins to the Alcazar palace. There is Carrefour Express downstairs. Marien, who greeted us was so helpful and gave us the best restaurant recommendation among the whole trip.
The curtain fell down when we tried to close it, and the headboard in one of the rooms was fallen. There is leaking water dripping from the ceiling in one of the bathrooms due to the broken AC condenser. So 6 people need to share one bathroom and can´t turn on the AC either. Thank god it was cool while we stayed in Sevilla.
Response from the Quality Department
Dear Sharon,
We sincerely apologize for the inconveniences experienced during your stay and deeply regret the shortcomings. We appreciate you bringing these matters to our attention. Rest assured, they´ll be promptly addressed. Despite these issues, we´re grateful to hear you managed to enjoy the cool Sevilla weather. Your feedback is invaluable in our ongoing effort to provide the best possible experience. Thank you for your understanding and patience. We hope to have the opportunity to serve you better in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Daniela:
Valoramos sinceramente sus comentarios y estamos agradecidos por sus altos elogios. Su satisfacción es nuestra mayor recompensa. Esperamos con anticipación su próxima estancia con nosotros.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimado Ramon. Gracias por su amable y detallada crítica. Estamos encantados de conocer su experiencia positiva durante su estancia. Sus comentarios proporcionan un gran aliento para nuestro equipo. Es un placer servir a huéspedes como usted, y esperamos su regreso en el futuro. Jose L.H. Campos Director de Calidad.
Response from the Quality Department
Dear Harpal, we wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Vincenzo,
Thank you sincerely for selecting our apartment as your temporary home. We are truly grateful for your trust in us, and we hope that your stay was comfortable and enjoyable. We are excited about the possibility of hosting you again and providing you with another remarkable experience. Please know that we are committed to surpassing your expectations on every subsequent visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Frank,
We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work. Your opinion is very important to us, and we look forward to serving you again in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Shengwei Hu,
We apologize for any inconvenience caused by our delayed check-in process on your recent visit. We understand how frustrating it can be to wait outside on a hot day. However, we are grateful for your patience and understanding during this time. We are pleased to hear that you appreciated the small gift provided as compensation. We hope to have the opportunity to welcome you back soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Joaquin,
We´re thrilled to read your positive review of our apartment, and we´re grateful for your kind words about our friendly and helpful staff. We´re delighted that we were able to exceed your expectations, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada María Josefa:
Nos complace saber que disfrutó de su estancia en nuestro apartamento en Sevilla y que encontró nuestras instalaciones y servicios a su satisfacción. Agradecemos su tiempo para escribir una reseña y esperamos que se convierta en uno de nuestros clientes habituales.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Julia:
Ha sido un placer poder recibirle en nuestro apartamento Feria y saber que ha disfrutado de cada aspecto de su estancia, desde los amenities hasta nuestra política pet-friendly.
Esperamos poder volver a recibirle de nuevo en uno de nuestros apartamentos Feria muy pronto.
Jose L.H. Campos
Director de Calidad
The location was amazing! The beds were very comfortable. The apartment was nicely furnished and very lovely! Parking was an extra cost, but the hosts let us know that ahead of time, and made us aware of a very convenient location where we could park, only about 500m away. Beautiful apartment in beautiful Seville!!!! Thank you Genteel Homes!!!
Response from the Quality Department
Dear Jonathan,
We are delighted to know that you went back home with happy memories of both the apartment and the services provided by our staff. It will be our pleasure to welcome you back home on your next trip to Seville.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear David,
we could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Didier,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
the apartment we were given was not the one I thought I had booked. You could easily hear the people in the upstairs apartment using the showers/ toilets and walking around.
Response from the Quality Department
Dear Patsy,
Thank you for choosing us for your stay in Seville and for taking the time to write a review.
We are sorry that you felt misled by the pictures. For future reservations, please notice that when selecting the apartment, specific pictures will appear for the apartment before confirming the payment. Nevertheless, we are happy that the inconveniences you describe did not prevent you from extending your reservation three more nights with us.
Thank you again, we hope to have the opportunity to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Hamza,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear María Luisa,
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. We really appreciate the recommendation. To know that you have enjoyed your stay so much is our greatest reward.
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Álvaro:
Muchas gracias por elegirnos y por escribir esta reseña. Gracias igualmente por resaltar el trato recibido. Esperamos nos dé la oportunidad de recibirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimado Jordi:
Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal en el apartamento Feria II con nosotros. Gracias por resaltar los diferentes aspectos que hicieron memorable su estancia, desde la recepción hasta la decoración y comodidad de las camas.
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Esperamos poder darle la bienvenida de nuevo muy pronto.
Jose L.H. Campos
Director de Calidad
Angebotene Parkmöglichkeit weit entfernt und nicht rabattiert wie versprochen (107,85€ statt 45€). Keine Hilfe durch Gastgeber.
Response from the Quality Department
Dear Maximilian:
Although we sincerely regret your disappointment with your stay in our apartment, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests´ experience with us.
We would like to apologize for the inconvenince regarding the parking. Being this a third party not related to us, their desition to make a last minute change during your stay affected all of us as our collegaue kindly explained when you brought the issue to our attention.
Nevertheless, we are happy that the apartment itself could met your expectations and offered all the comodities you nedded.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Luca,
Thank you for this wonderful review on our apartment. We could not be happier that the cleanliness and the privacy were up to your expectations. We look forward to receive you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Chris,
Thank you for taking the time to write this heartwarming review. We are very happy that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Paul,
we could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Paul,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Guillermo,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Jesús:
le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Nice facilities and well located location!
The walls are poorly insulated, so we constantly heard the neighbors
Response from the Quality Department
Dear Youseff,
Thank you very much for the time you spent to share your personal impressions of your stay at our apartment. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.
We regret that we were not made aware of the troubles you experienced during your stay. We would have been dellighted to assit you.
Thank you again for making us your choice on this occasion, we look forward to serving you again in the near future.
Jose L.H. Campos
Quality Department Manager
la limpieza es a mejorar, debajo de las camas llenas de polvo, las goteras del baño y la ducha lo limpian bien.
Response from the Quality Department
Estimada Sonia:
muchas gracias por elegir nuestro apartamento y por sus críticas constructivas. Hemos tomado nota de su observación y, por favor, acepte nuestras más sinceras disculpas por las imperfecciones que usted describe.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Dora, thank you very much for choosing our apartment and for your constructive feedback.
It was a pleasure to assist you during your stay in Seville and we hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Olivier we are glad to know that your family enjoyed your stay with us.
We appreciate your time in sharing your personal experience and we would love for you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Estimada Monica, nos alegra saber que disfrutó de su estancia con nosotros.
Agradecemos su tiempo en compartir su experiencia y nos encantaría que volviera a disfrutar de más días fantásticos con nosotros.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Daniel, thank you very much for choosing our apartment for your stay in Seville.
We are glad to know that our property met your holiday expectations and you are willing to come back. We hope to see you again soon.
Aija T.
Quality Department
The apartment was beautiful,a n amazing location as well; the area wasn´t loud at all . A member of Genteel staff made us feel welcomed and gave us a map and highlighted some points of interest. The house was exceptionally clean.
Heads up for young groups of friends, the genteel home staff only mentioned that the neighbours get irritated by small amounts of noise; the day before we would arrive at the apartment. They said we could receive fines of up to €600. The genteel homes staff really should have told us this the day I booked.
todo muy bien
Response from the Quality Department
Estimado Guillermo, muchas gracias por su comentario sobre su estancia en nuestro apartamento, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
ottima posizione per girare a piedi la città
Response from the Quality Department
Dear Giovanna,
Thank you very much for spending a few minutes with us. We hope you have had a pleasant stay and that you choose us again to stay in Seville in the future.
Todo genial..nada negativo
Response from the Quality Department
Estimado Giorgi, le agradecemos su opinión acerca de su estancia en nuestro apartamento. La satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el apartamento cumplió con sus expectativas durante su estancia en Sevilla y esperamos volver a verle muy pronto.
Aija T.
Departamento de Calidad
El aparamento en sí es muy confortable, muy comodo y muy bienbicado. Ree luminoso, precioso! El servicio de cafetera disponble, microondas, pava eléctrica y enseres de consumo minimo muy satisfactorio.
la velocidad del momento de entrega. Pero no tuvimos ningún problema.
Response from the Quality Department
Estimada Patricia, estamos muy contentos de leer que estuvo muy satisfecha con la comodidad del apartamento en la que se alojó y estamos agradecidos por destacar la excelente ubicación de nuestra propiedad, que garantiza una estancia inolvidable en Sevilla.
Esperamos volver a tener la oportunidad de servirle en un próximo futuro.
Aija T.
Departamento de Calidad
Casa accogliente, pulita, luminosa, e dotata di tutti i confort. Ottima posizione per girare la città. Tornerei in questo appartamento.
Tutto perfetto, l´unica cosa che nella descrizione, non si evinceva che uno dei bagni era in camera, e nella condivisione dell´appartamento con amici ha creato un po´ di disagio.
Pensavamo di trovare in frigorifero almeno una bottiglia d´acqua. Cucina ben attrezzata ma non abbiamo trovato le posate! Non c´era il servizio di deposito bagagli il giorno della partenza. Ci hanno consigliato un luggage store li vicino, ma questo ci ha comportato un po´ di difficoltà e perdita di tempo.
Todo fue genial.
Por decir algo, una tontería, la puerta de una de las habitaciones no se cerraba bien. Pero el resto, impecable todo.
Top locatie! Heel dicht bij het centrum, alles op loopafstand. het appartement ziet er precies zo uit als op de foto’s. De hostess die ons ontving was super aardig en behulpzaam.
Alles was meer dan prima.
La ubicación es perfecta así como todo lo que tiene el apartamento. No lo utilizamos pero está totalmente equipado. Tiene secador, plancha, accesorios para cocinar, tostadora, etc. También , para los que toman café, hay cápsulas de café. La decoración muy bonita y todo muy bien.
El portal huele un poco mal pero no afecta para nada al apartamento.
Response from the Quality Department
Muchas gracias por su opinión y sus comentarios detallados sobre su estancia en nuestro apartamento, ha sido un placer para nosotros leerlos y esperamos poder servirle de nuevo pronto.
Aija Teilane
Departamento de Calidad
Big, spacious, clean apartment with all necessary supplies, close to everything. Very comfortable beds. Dogs welcome. Easy and nice interaction with property. Very nice and quick check-in. We look forward to comeback!
We liked everything. The only thing we didn´t like - and it´s NOT related to this wonderful apartment - was when some young people living downstairs decided to smoke in the interior patio and play load music in the middle of the night, which put an end to my sleep that night as our window was located right above this patio :(
Response from the Quality Department
Thank you very much for your positive review. Your fedback means a lot to us.
We are glad to hear that our team’s performance and the apartment met your expectations. We hope to see you again in the future.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you very much for choosing our apartment for your stay in Seville and for your review.
We hope to be able to welcome you back very soon.
Response from the Quality Department
Muchas gracias por los comentarios tan positivos que ha compartido referente a su reciente visita a nuestro apartamento, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos poder servirle de nuevo en el futuro. Aija Teilane Departamento de Calidad
Tiene de todo. Casa totalmente equipada. Bien situada y al lado de un súper por si quieres hacer compra. Bien decorado, calentito, y con detalle de bienvenida. ☺
Un baño dentro de la habitación y el exterior es muy pequeño.
Response from the Quality Department
Queremos darle las gracias por compartir esta opinión sobre su estancia en nuestro apartamento. Estamos encantados de que haya disfrutado de su estancia. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable.
Esperamos poder darle la bienvenida de nuevo muy pronto.
Aija Teilane
Departamento de Calidad
La casa y la ubicación bien. Muebles modernos . Las habitaciones limpias.
Notamos a faltar estantes en los cuartos de baño que eran bastante pequeños.
Response from the Quality Department
En Genteel Home estamos convencidos de que siempre hay margen de mejora y sus comentarios ayudarán a nuestro equipo en sus contínuos esfuerzos encaminados a satisfacer las expectativas de nuestros huéspedes, por ello agradecemos enormemente el tiempo que ha dedicado a compartir con nosotros sus críticas constructivas.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Precio elevado, aunque estaba muy bien
Response from the Quality Department
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello.
Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos y esperamos poder darle la bienvenida de nuevo muy pronto.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Dear Rainer, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Genteel Home Feria apartment and are delighted to read that we were able to match your expectations. Best regards. Ana García, Custumer Service
Response from the Quality Department
Dear David
Thank you for the great feedback of your recent holiday experience at our Feria apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Regards
No hay micro ondas. Las imágenes del anuncio inducen a error al mostrar todos los pisos del edificio. Las habitaciones no tienen pestillo. El chorro de la ducha es flojo. Tampoco hay una jarra
Response from the Quality Department
Estimado Juan, las opiniones de nuestros huéspedes nos proporcionan la oportunidad de ver nuestro apartamento través de sus ojos, señalándonos cualquier servicio que pueda tener margen de mejora para optimizar la estancia de nuestros futuros huéspedes. Por lo tanto, estamos muy agradecidos por el tiempo que ha dedicado en compartir la opinión de su experiencia personal en el apartamento. Un saludo. Ana García, Dpto. de calidad
Dificultad para aparcar
Response from the Quality Department
Querido Ernesto, en primer lugar, nos gustaría agradecerle que eligiera nuestro apartamento Feria para sus vacaciones en Sevilla y por la opinión compartida, estamos encantados de saber su opinión sobre su estancia. Ana García, Dpto de calidad
Response from the Quality Department
Estimado Ady, le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos