The apartment is located on the first floor of a beautiful house located on Abades street. It has an elevator which has access to the entrance of the apartment.
Access to the apartment is through a hall which leads to a beautiful fully furnished and decorated spacious living room, it has modern style with classic touches, and at the same time elegant. On the other side is located the modern and fully equipped kitchen, which has access to the furnished private terrace. The terrace is large, spacious and furnished with garden furniture and it also has an hasaccess from the living room and one of the bedrooms.
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Palace Abades Terrace II Apartment
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Super location, very spacious, comfortable accomodation
Definitely needed a mirror in the bedrooms, on the inside of the wardrobe doors
The apartment was perfect, lovely and clean and in a perfect location for attractions.
Beautiful, clean and comfortable apartment in a lovely building. Very spacious with great amenities. Perfect location - central but quiet. Staff were amazing, always happy to help and quick to respond.
De locatie is super. Midden in het centrum, vlakbij kathedraal en mooie pleinen. Door de regen konden we helaas niet van het mooie dakterras gebruik maken.
Het koffiezetapparaat had kuren en we misten wat keuken uitrusting zoals voldoende (yoghurt) schaaltjes. Ook de eetkamer stoelen stonden niet meer helemaal stabiel. We waren verder een t- doek vergeten en zout en kruiden potjes. Misschien handig om deze in het appartement te zetten.
Only 2 bathrooms. 1 en suite and one for other 2 rooms. The Nespresso coffee maker did not work on arrival. They fixed the machine on first day after we arrived - it worked but still seemed to leak. The shower in shared bathroom did not work very well - water leaking from the hand held hose and dripping from fixed overhead. Needs a little work to sort both these problems. Otherwise a great place to stay.
Response from the Quality Department
Dear Thomas,
Thank you for your kind feedback. We are delighted to hear that you had an incredible stay.
We hope to welcome you again in the future for another memorable experience.
Mooi appartement op een perfecte locatie
Kitchen could have been provisioned better. More toilet paper. Mirrors in bedroom would have been nice.
Response from the Quality Department
Dear C. A.:
Thank you for your kind words. We are delighted that you loved Seville and enjoyed both the location and the comfort of the apartment.
We also appreciate your suggestions. Your feedback is valuable to us, and we will take it into consideration for future improvements.
We hope to have the pleasure of welcoming you again on your next visit to Seville.
Quality Department.
Apartament bardzo komfortowy i obszerny, znajdujący się w pięknej części miasta, oferujący zarazem spokój i ciszę. Posiada wszystko co istotne. O tym, że Sewilla jest piękna nie trzeba pisać, skoro miałbym przyjechać tu ponownie to ten apartament wybrałbym bez wahania.
Chciałoby się ponarzekać ale nie ma na co.
Piso decorado con mucho encanto, precioso, grande, limpio y bien cuidado. Ubicación ideal en el centro de Sevilla, muy recomendado para moverse por el centro.
Hay que pagar una fianza de 200€ por si hay daños en el apartamento que te serà devuelta al finalizar la reserva, normalmente en Booking no hay que pagar finanzas.
Response from the Quality Department
Estimada Marta:
Gracias por compartir sus comentarios. Nos complace saber que encontró el apartamento encantador, espacioso, limpio y bien ubicado, y que pudo disfrutar de su estancia en el centro de Sevilla.
Con respecto a su mención sobre la fianza, nos gustaría resaltar que nuestras políticas fueron claramente explicadas antes de su llegada y aceptadas al momento de realizar la reserva. La fianza es una práctica estándar en muchos alojamientos, especialmente en apartamentos turísticos, y su propósito es cubrir posibles daños en el inmueble o en sus objetos. Es una medida de seguridad tanto para los huéspedes como para el propietario, garantizando que el apartamento se mantenga en buen estado para futuros visitantes. Agradecemos su comprensión en este aspecto.
Una vez más, gracias por su elección y sus valiosos comentarios. Esperamos tener la oportunidad de recibirle nuevamente en el futuro.
Departamento de Calidad
Location, real nice decoration, very well equipped, wide spaces in whole apartment including the terrace. A quiet neighborhood but very close to everything. Excellent communication and service from the hosts.
They should advise the guest to check that the portal door is unlocked before left the keys inside the unit when checking out. We got stuck in the lobby and lost the train. It was early in the morning and nobody was able to unlock the portal for us until an hour later.
Response from the Quality Department
Dear Carlos,
Thank you for your kind words about the apartment and its amenities. We´re glad to hear that you appreciated the location, the decoration, and the communication with our team.
We also appreciate your feedback regarding the portal door. We want to assure you that this information is always communicated to our guests, and in general, we ensure that guests understand how to properly use the property’s features to avoid any issues. However, we regret that this situation occurred and that it affected your plans. We will take immediate steps to ensure that such an incident does not happen again in the future.
Thank you for bringing this to our attention, and we hope to welcome you back for another pleasant stay in Seville.
Quality Department.
Response from the Quality Department
Dear Dylan,
Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay and appreciated the spacious layout and central location of the property.
We understand that parking can be a bit of a challenge in the city centre, but we truly appreciate your understanding and preparation for that in advance.
It was a pleasure hosting you, and we are grateful for your recommendation. We look forward to welcoming you again in the future.
Ambas duchas estaban rotas cuando llegamos. A uno lo arreglaron el tercer día después de quejas mayores. Faltaban cosas más pequeñas en el apartamento. Por ejemplo, no había paños de cocina, cuencos, muy pocos vasos, la calefacción no funcionaba desde que llegamos en diciembre.
Response from the Quality Department
Dear Franziska,
Thank you for sharing your feedback with us. We are pleased to know that you appreciated the excellent location, the friendliness of our staff, and the spacious layout of the apartment, which is ideal for a group of six people.
Regarding the showers, we regret any initial inconvenience. However, we are pleased to highlight that, after you reported the issue on the second day of your stay, our team promptly addressed it, ensuring that both showers were fully functional. Resolving any issues as quickly as possible to guarantee the comfort of our guests is always our top priority.
As for the other points you mentioned, we sincerely appreciate your comments and will thoroughly review these aspects to ensure that everything is functioning properly and meets the high standards we strive to offer.
Thank you once again for your feedback, which helps us improve. We look forward to the opportunity to welcome you back and provide you with an even better experience in the future.
Quality Department.
Spacious common spaces with clean, comfortable, stylish furniture. Excellent location in a quiet neighborhood great for exploring historic central Seville. Prompt and cordial communications, easy meet-up with host representative for access. Bedrooms a little cramped, but fine for sleeping. Kitchen and linens were well appointed. The terrace was a lovely extra. Wide range of excellent dining options and groceries within a short walk (if you don´t take a wrong turn!)
Being in the narrow, winding, one-way streets of the Jewish quarter, the apartment is a bit difficult to locate and get to via van from the airport. Neighbors across and below on the courtyard could at times be seen and heard on the terrace. Terrace shade structure is due for a refresh.
De lokatie, de inrichting en het terras!
We hebben zelf de P garage vlakbij gereserveerd. Dat is wel nodig anders complet.
Response from the Quality Department
Dear Maria,
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the central yet quiet location, the beautiful decor, and the convenience of the nearby parking. We are also pleased that you had the opportunity to enjoy the terrace and that your overall stay was a pleasant one. It would be our pleasure to welcome you back in the future.
Quality Department
Foarte spațios, amenajat cu bun gust, foarte bine dotat la bucătărie, la câțiva pași de catedrala , curat, personal amabil, atent la orice nevoie.
Response from the Quality Department
Dear Anca,
Thank you for your kind words regarding your stay. We are delighted to hear that you found the apartment to be clean, comfortable, and spacious, as well as well-equipped in the kitchen. It is also wonderful to know that you appreciated our convenient location near the cathedral and the attentive service provided by our staff. Your feedback means a lot to us, and we hope to welcome you back in the future for another pleasant experience.
Quality Department.
Response from the Quality Department
Estimado Juan:
Gracias por su comentario. Nos alegra saber que disfrutó de su estancia en el ático y que valoró la tranquilidad de la ubicación. Esperamos que haya tenido una estancia agradable en el centro de Sevilla y será un placer darle la bienvenida nuevamente en el futuro.
Todo excelente. El apto está en pleno centro histórico pero en una calle tranquila. Está bien equipado, las camas son cómodas y tiene toda la información que uno necesita disponible en un código QR. las atenciones del gestor/administrador del apto fueron excelentes y la chica que recibió (Nazaret) fue también excelente.
Nada
Response from the Quality Department
Estimada Maricela:
Gracias por su amable comentario sobre su estancia en nuestro apartamento en Sevilla. Estamos encantados de saber que su experiencia fue excelente. Es maravilloso saber que apreció la ubicación céntrica del apartamento en el casco histórico, sin dejar de estar situado en una calle tranquila.
Nos alegra saber que encontró el apartamento bien equipado, con camas cómodas y que la información proporcionada a través del código QR fue útil. También nos alegra saber que la atención de nuestro gerente y de Nazaret, que le dio la bienvenida, cumplió con sus expectativas.
Esperamos tener el placer de darle la bienvenida de nuevo en el futuro. Gracias de nuevo por sus valiosos comentarios.
Departamento de Calidad.
La température de la douche très difficile à gérer. l’entretien de la terrasse mériterait plus d’efforts ( treillis d’ombrage tout abîmé, plantes mortes, housses de coussins tachés). C’est dommage qu’aucune chambre n’ait un lit double mais c’est un détail et c’est bien indiqué.
Response from the Quality Department
Dear Tamara,
Thank you for your detailed review. We are thrilled to hear that you found the apartment’s location, comfort, and decoration to your satisfaction, and that you felt it offered excellent value for money. We appreciate your feedback on the shower temperature and terrace maintenance. We will address these concerns promptly to ensure a better experience for future guests. Thank you for noting that the absence of a double bed was clearly indicated. We look forward to the opportunity of welcoming you back.
Quality Department.
Response from the Quality Department
Dear Bruno,
Thank you for your lovely comment about your recent stay with us. It is our pleasure making of your holidays a memorable one.
The size of the property, considering its city centre location, was extremely luxurious. The terrace outside was lovely but too hot to use on most days.
Response from the Quality Department
Dear Thomas,
Thank you for your wonderful feedback. We are thrilled to hear that you found the size of the property luxurious and appreciated its central location. We understand that the terrace was too hot to use on most days, and we regret any discomfort this may have caused. We will take your feedback into account as we continue to enhance our guests´ experiences. We look forward to welcoming you and your family back to Seville in the future.
Quality Department.
Response from the Quality Department
Dear Isabelle,
Thank you very much for your wonderful review. We are delighted to hear that you found the accommodation beautiful with superb decoration, and that you appreciated the peaceful neighborhood while being close to everything. We’re glad that you found the apartment truly comfortable and well-located. We look forward to the pleasure of welcoming you back in the future.
Response from the Quality Department
Dear Liz,
Thank you for your feedback and for choosing to stay with us. We are delighted to hear that you found the apartment ideally situated in the Jewish quarter and enjoyed its proximity to tourist attractions, shops, and restaurants.
However, we sincerely apologize for the condition of the terrace during your stay. We understand how important outdoor spaces are for relaxing and spending time with family, and we regret that this aspect of your experience was disappointing. Please be assured that we have taken note of your comments and are already working on addressing the issues to improve and enhance the outdoor environment of the apartment.
Your feedback is invaluable to us as we strive to improve our services. We hope to have the opportunity to welcome you back in the future and offer you a more enjoyable stay.
Quality Department
Response from the Quality Department
Estimada Antonella: nos sentimos sumamente honrados por sus amables palabras y le agradecemos de corazón que haya elegido quedarse en nuestro establecimiento. Ha sido un inmenso placer poder servirle y contribuir a que su estancia fuera memorable. Esperamos recibirle de nuevo en el futuro.
Response from the Quality Department
Estimada Mariangela:
Agradecemos sinceramente sus amables palabras. Nos complace saber que encontró nuestro apartamento bellísimo y limpio. Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad.
Response from the Quality Department
Dear Ana,
Thank you for your feedback. We are pleased to hear that everything was great during your stay. However, we sincerely apologize for the inconvenience caused by the leak and appreciate your patience as we resolved the matter.
Rest assured that the issue has been addressed, and everything is now functioning correctly. Your comfort and satisfaction are paramount to us, and we regret any disruption this incident may have caused to your experience.
We appreciate your understanding and hope that this isolated incident does not overshadow your overall impression of our establishment. We look forward to welcoming you back and ensuring you have a seamless and enjoyable stay in the future.
Response from the Quality Department
Dear Stephen,
Thank you for your kind words. We´re delighted to hear that you found the apartment clean, spacious, and attractive, and that you enjoyed the great location. We hope to welcome you back soon.
Quality Department.
Response from the Quality Department
Dear Josef,
Thank you for your feedback. We´re delighted to hear that you enjoyed your stay and found the apartment to your liking. We hope to have the opportunity to welcome you back again soon.
The location is superb, we did aol activities walking. The appartment is exactly like on the pictures and the terrasse is quite big. The staff is nice and very responsive, we appreciated the flexibility.
Nothing
Response from the Quality Department
Dear Odile,
Thank you for your wonderful review. We´re thrilled to hear that you had a great time discovering Seville and that you found our location superb, allowing you to explore the city on foot easily. It´s fantastic that the apartment lived up to your expectations and that you enjoyed the spacious terrace.
We´re also delighted that you found our staff nice and responsive, and we´re glad we could accommodate your needs with flexibility. Your feedback is greatly appreciated, and it would be our pleasure to welcome you back for another memorable stay in Seville in the future.
Quality Department.
The apartment is not maintained at all. Many things broken and damaged: the shutters, the shower head, the light of the bathroom. Terrace - floor and tables were dirty. Stores broken. Floors completely dried out (it would be better to remove them) peeling to make shade broken and falling on the table. On the terrace
Response from the Quality Department
Dear Sandrine,
Thank you for sharing your feedback with us. We´re delighted to hear that you appreciated the perfect location of our apartment and found the beds to be very comfortable. It´s also great to know that you enjoyed the pretty decor, which corresponds well to the photos provided.
However, we´re sincerely sorry to hear about the maintenance issues you encountered during your stay. Please accept our apologies for any inconvenience caused. Rest assured, we take your comments seriously and will address these issues promptly with our maintenance and housekeeping teams to ensure that our apartment meets the high standards we strive for.
Your comfort and satisfaction are of the utmost importance to us, and we appreciate your valuable feedback as it helps us improve our services. We hope to have the opportunity to welcome you back for a much-improved experience in the future. Thank you for trusting us.
Quality Department.
Response from the Quality Department
Dear Antonietta,
Thank you for sharing your experience with us. We are delighted to hear that you found our flat very beautiful and comfortable. Your satisfaction is our priority and we are pleased that our accommodation met your expectations in terms of comfort and style. We look forward to welcoming you back on your next visit.
Quality Department.
Response from the Quality Department
Estimada Conchita:
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros. Estaremos encantados de darle la bienvenida de nuevo en el futuro.
Response from the Quality Department
Dear Christian,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Kind regards,
Quality Department
The location is perfect, in the middle of the city. The flat is clean and spacious; it has everything you need.
The water pressure of the shower heads was quite weak.
Response from the Quality Department
Dear Haiping,
Thank you for sharing your positive review of our flat during your visit to Seville. We are delighted to hear that you found the location to be perfect, right in the heart of the city. It´s wonderful to know that you appreciated the cleanliness and spaciousness of the flat, and we´re pleased that you found it well-equipped for your needs.
We appreciate your feedback regarding the water pressure of the shower heads. Your comments are valuable to us as we continuously strive to enhance the guest experience. Rest assured, we will address this matter to ensure improvements are made.
Once again, thank you for choosing our flat, and we hope to have the pleasure of hosting you again in the future. If there is anything specific you would like us to address or if you have further suggestions, please feel free to reach out.
Best regards,
Quality Department
Response from the Quality Department
Dear Sarah,
We are grateful for your thoughtful review. Your feedback is instrumental for us to continue improving our service. It´s our pleasure to have met your expectations, and we hope to host you again in the near future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Hamoud. Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Quality Department.
Ottima posizione, molto spaziosa e accogliente
Nulla
Response from the Quality Department
Dear Annalisa,
We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work. Your opinion is very important to us, and we look forward to serving you again in the near future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Mark,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Kind regards,
Quality Department
La ubicación excelente, la atención de las chicas que nos atendieron de 10 y el apartamento muy bonito, amplio, limpio y con una terraza muy grande y cómoda para desayunar, comer,etc. Totalmente recomendable.
Response from the Quality Department
Estimado Iñaki,
Su generosa retroalimentación es muy apreciada. Es alentador saber que nuestros esfuerzos han tenido un impacto positivo en usted. Esperamos tener la oportunidad de alojarle de nuevo pronto.
Saludos cordiales,
Departamento de Calidad
La cocina equipada, el salón amplio, la terraza, la decoración sencilla y elegante, la ubicación
La ducha de la habitación principal era antigua y esperaba una cabeza de ducha más moderna. No habían distintos tipos de almohadas.
Response from the Quality Department
Estimada Leslie,
Agradecemos sinceramente que haya compartido sus impresiones sobre su estancia en nuestro apartamento. Estamos encantados de saber que encontró el lugar cómodo y elegante, apreciando la cocina equipada, el amplio salón, la terraza, la decoración sencilla y elegante, así como la ubicación.
Entendemos que las preferencias varían, y la ducha de la habitación principal y las almohadas pueden ser cuestiones subjetivas. Siempre apreciamos las opiniones de nuestros huéspedes y las tomamos en cuenta para mejorar nuestra oferta. Nuestro objetivo es brindar la máxima satisfacción a nuestros clientes.
Queremos destacar que nos esforzamos por ser lo más transparentes posible al proporcionar descripciones detalladas y fotos precisas en nuestro anuncio, para que nuestros huéspedes tengan una comprensión clara de lo que pueden esperar antes de hacer la reserva.
Agradecemos su retroalimentación y esperamos que considere alojarse con nosotros nuevamente en el futuro. Gracias por elegirnos y por compartir sus observaciones.
Atentamente,
Departamento de Calidad
Nothing we didn´t like but just be aware that regulating the hot/cold water temp can be a little tricky, if you had young children. We had a taxi from the airport 25 euros fixed fare for 4 of us. I would not recommend driving a car in the very narrow streets if you are not used to it.
Response from the Quality Department
Dear Elizabeth,
Thank you for taking the time to share your detailed feedback about your stay in our centrally located apartment in Sevilla.
It´s great to know that you enjoyed the spacious and well-equipped apartment, the comfortable beds, and the relaxing terrace area. We appreciate your mention of the air conditioning, as it´s essential for guests to stay comfortable, especially during warm Sevilla summers.
Regarding the water temperature regulation, we appreciate your feedback, and we´ll look into improving this aspect for future guests.
Thank you for your understanding regarding the narrow streets in the vicinity. These streets are indeed a characteristic feature of the historical city center of Sevilla, given its central location just a few minutes´ walk from the Cathedral. We appreciate your appreciation of our apartment´s convenience and location. If you ever plan to return to Sevilla, we´ll be delighted to welcome you again to our centrally located accommodation.
Kind regards,
Quality Department
It´s in the prime location of Sevilla with easy access to all bars and tapas restaurants. The flat itself is beautiful and ideal for family stay. The host was extremely helpful and they responded to my queries really timely. Highly recommended!
Response from the Quality Department
Dear Xin,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards,
Quality Department
Response from the Quality Department
Dear Ayna,
We would like to express our sincere gratitude for selecting our apartment as your accommodation choice. We are thrilled to hear that our central location met your needs. Being situated in the heart of Seville is one of our greatest advantages, and we are delighted that it enhanced your experience. We look forward to hosting you again in the future and providing you with another memorable stay.
Kind regards,
Quality Department
Perfect location to walk to the different areas.
Response from the Quality Department
Dear Cesar,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards.
Quality Department Manager
Response from the Quality Department
Dear Martha,
Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at our apartment. We sincerely appreciate your detailed observations, as they assist us in maintaining the highest standards of comfort and service for our guests.
We are pleased to hear that you found our apartment spacious and accommodating, with amenities such as the well-functioning AC units and the convenient kitchen. It´s heartening to know that the check-in process was smooth and that our guest service employee was able to offer helpful guidance to nearby attractions, including the cathedral and restaurants.
Your concerns, however, do not go unnoticed. We apologize for any inconvenience caused by the miscommunication regarding your bedding request. We deeply regret that bed sheets were provided instead of the blankets you required. We understand the importance of a comfortable and clean sleeping environment, and we are actively addressing this issue to ensure such misunderstandings are avoided in the future.
We also apologize for the cleanliness issues you encountered, particularly the condition of the master bedroom curtain and the blankets. We are committed to upholding a high level of cleanliness and have initiated a thorough review of our cleaning procedures to prevent similar occurrences moving forward. Your feedback about the shared outdoor patio is duly noted, and we will explore measures to enhance privacy and comfort for our guests in that area.
Regarding the presence of roaches, we apologize for any distress caused. Our pest control measures are consistently in place to mitigate such occurrences. We have taken immediate action to address the issue you reported and are working diligently to prevent any recurrence. Your suggestion for a more welcoming entrance is appreciated and will be taken into account as we strive to improve the overall guest experience.
Once again, we sincerely apologize for falling short of your expectations during your stay. Your feedback is invaluable to us, and we are dedicated to implementing the necessary improvements to ensure a more enjoyable and hassle-free stay for all our guests. We hope you will consider staying with us again, allowing us the opportunity to provide you with an enhanced experience that truly reflects the quality we aim to deliver.
Warm regards,
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Joseph,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Nothing.
Response from the Quality Department
Dear Susan,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Jose L.H. Campos
Quality Department Manager
The fly in the ointment is that the bathroom lights and shower facilities are broken, but fortunately, it does not affect daily use, because now the sunset time is late, and the lighting conditions are still very good. In addition, there are cockroaches infesting downstairs of the apartment every day, and the insecticide service still needs to keep up
Response from the Quality Department
Dear Danni,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Sabine,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Jose L.H. Campos
Quality Department Manager
Not a fault of the property but large cars could not access the road - so luggages had to be lug in / out to a larger street for taxi. So be warned if you are travelling large suitcases and wobbly wheels - it´s cobble stone roads.
Response from the Quality Department
Dear Keng,
Thank you for choosing our apartment for your recent stay. We genuinely appreciate your decision and sincerely apologize for any inconvenience you may have experienced during your visit. Your feedback is valuable to us, and we assure you that we are taking immediate steps to address the issue. We hope to have the opportunity to host you again in the near future, and we will do our utmost to ensure a flawless experience next time.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Federica,
Gracias por sus comentarios sobre el alojamiento, los tendremos en cuenta para mejorar la experiencia futura de nuestros clientes. Gracias una vez mas por elegirnos.
Un saludo.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimado Óscar:
Gracias por tomarse el tiempo para compartir su experiencia positiva con nosotros. Estamos encantados de saber que encontró nuestro apartamento increíble y en excelentes condiciones. Sin embargo, le pedimos disculpas por las molestias que experimentó con las claves incorrectas. Tenga en cuenta que estamos trabajando diligentemente para garantizar que tales problemas no ocurran en el futuro. Agradecemos su comprensión y esperamos tener la oportunidad de recibirlo nuevamente en el futuro.
Jose L.H. Campos
Director de Calidad
L´emplacement est idéal. L´appartement est spacieux.
La promiscuité avec les voisins quand on est sur la terrasse. L´appartement est pour 6 personnes et il n´y a qu´un jeu de clés.
Response from the Quality Department
Dear Virginie,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
spazioso. terrazza grande. arredamento di gusto
gli asciugamani sintetici
Response from the Quality Department
Dear Marta,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Location space Terrace well equipped
Noise from neighbours at 3am
Response from the Quality Department
Dear Tracy,
Thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.
Jose L.H. Campos
Quality Department Manager
Fantastic location. On a quiet street but only a few minutes walk to tapas bars and the buzz of Seville. A great sized apartment.
Nothing major. Would have been nice to have a cafetière to make fresh coffee although there was a coffee machine with a few pods. We did get quite a lot of ants in the kitchen but managed to keep them at bay!
Response from the Quality Department
Dear Bernaby,
Thank you for this review and for choosing us for your time in Seville.We are very happy to know that you have enjoyed your overall stay. Thank you as well for the feedback provided, as it gives us an opportunity to know which aspects we can improve. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
the location was perfect! right next to a parc and lively plaza de la alfalfa The view from the main bedroom was beautiful.
The kitchen was poorly equipped. not enough pots and pans and other things to cook unfortunately. The plants on the balcony could have been renewed for our stay.
Response from the Quality Department
Dear Marie-Christne,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Le manque de pression d´eau et de vaisselles.
Response from the Quality Department
Dear Sandrine,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Jonathan,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Nicola,
Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
la ducha del cuarto de baño común que no iba bien, o te congelabas o te escaldabas y que no había pestillo.
Response from the Quality Department
Estimada Amaia:
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Director de Calidad
L´espace confortable et accueillant, l´atmosphère de l´endroit, l´emplacement idéal... L´accueil superbe, l´équipement parfait pour une longue durée...
1 seul chambre avec lit double les 2 autres ont des lits jumeaux Salle de bain petite pour 2 chambres
Response from the Quality Department
Dear Ghalia,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Jose L.H. Campos
Quality Department Manager
La ducha tenía poca presión
Response from the Quality Department
Estimada Yolanda:
Gracias por evaluar su estancia y el apartamento. Esperamos que todo estuviera a la altura de sus expectativas.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Cyrene,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Less white bulbs and the apartment would be even nicer ;)
Response from the Quality Department
Dear Peggy,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice when visiting the area. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
The girl who greeted us was not very helpful. We had lots of suitcases with a baby no help for our suitcases. Lack of dishes and problem of ants in the living room and kitchen.
Response from the Quality Department
Dear Evelyne,
Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our apartment. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.
Jose L.H. Campos
Quality Department Manager
me gusto mucho la ubicación, la decoración y la amplitud del alojamiento, maravilloso
Response from the Quality Department
Nos alegra saber que disfrutó de su estancia con nosotros. Agradecemos su tiempo en compartir su experiencia y esperamos su próxima visita.
Aija T.
Departamento de Calidad
Location, and the comfort and space in the apartment, lovely seating in lounge area and comfy beds. Always hot water, kitchen well equiped.all very clean. terrace area spacious and relaxing,
Nothing with the apartment, maybe a couple of sunloungers and new plants on the terrace area.
Response from the Quality Department
Thank you for your rating of our property. We are delighted to see that you enjoyed your time with us and loved the apartment for its excellent location and comfort. It is our pleasure to succeed in exceeding your expectations.
We look forward to the pleasure of welcoming you back to our apartments in the near future.
Aija T.
Quality Department
Perfect appartments in the heart of the citty in 5 min distance to all places of interests. Appartments are located in a fully restored ancient building. There are huge living room, 3 bedrooms, 2 bathrooms and a huge terrace. They are equiped with all the stuff the family can require during the staying..All the rooms are nicely decorated and properly conditioned. People from managing company are very helpfull. For sure we will stay here again if come back.
Não tinha piscina, diferente das imagens Estacionamento muito difícil Ruas pouco recomendadas para circular com carro
Standard of accommodation and location
No parking
Response from the Quality Department
Dear Frank, thank you for making us your choice apartment and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
Response from the Quality Department
Thank you Diana for your feedback and kind suggestions. Your comments mean a lot to us, as we always strive to keep improving our services.
We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
location and excellent furnishings. the outside terrace was very relaxing
Response from the Quality Department
Dear Glyn, thank you for sharing your opinion about our apartment, you feedback means a lot to us.
We are delighted to read that we were able to match your expectations and we look forward to serving you again in the near future.
Aija T.
Quality Department
Response from the Quality Department
Dear Jen, thank you for choosing our apartment for your stay and your feedback. It is a pleasure to read that we have been able to meet your expectations and that you went home with beautiful memories of the place.
We hope to see you again soon.
Aija T.
Quality Department
Response from the Quality Department
Thank you Alessandro for your positive rating. We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Thank you Graham for your posite rating and comments regarding your stay with us.
Next time you visit our city, we would love to have you stay with us again.
Aija T.
Quality Department
esta muy bien situado. es muy agradable y cómodo. además muy limpio y con todas las necesidades (secador, amenities, utensilios de cocina y cápsulas de café, productos de limpieza…)
habitación que da a la terraza tiene mucha luz
Response from the Quality Department
Estimada Paula, muchas gracias por compartir su opinión. Le agradecemos sus comentarios positivos y por señalar los aspectos de la estancia que podemos mejorar en el futuro.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar las expectativas.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Sarah, we appreciate your detailled feedback.
Thank you for choosing our apartment for your stay in Seville, we hope to have the opportunity to assist you inthe future again.
Aija T.
Quality Department
Response from the Quality Department
Dear Lesley, thank you very much for your feedback regarding your stay with us.
The comments you shared is one of the key aspects that help us to complete the satisfaction of our guests, for this reason we are very grateful for the time you dedicated to let us know your opinion.
We would like to take the opportunity to inform you that we are updating the information available in our apartments, so the guests have everything they need for a comfortable stay. We are very grateful that you brought it to our attention.
Once again, thank you very much for choosing our apartment on this occasion, we hope to have the opportunity to serve you again in the near future.
Aija T.
Quality Department
Response from the Quality Department
En primer lugar, nos gustaría agradecerle su comentario elogiando su reciente visita a nuestro apartamento y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Esperamos poder servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Très bel appartement à la décoration soignée, très bien placé au cœur du quartier de Santa Cruz, bel espace de vie et grande terrasse ensoleillée le matin jusqu’en début d’après-midi , les lits sont très confortables et beaucoup de rangement dans les chambres.
Il manque du matériel dans la cuisine.
Response from the Quality Department
Thank you for your review regarding your experience in our apartment. We are thrilled that you have enjoyed your stay and we are glad to hear that the comfort and decoration of the apartment were the highlights of your stay.
For future occasion please do not hesitate to contact our team in case you need anything in order to make your stay more comfortable, it will be a pleasure to assist you.
We hope to see you again in the future.
Aija Teilane
Quality Department
Les fenêtres sont à changer
Response from the Quality Department
Thank you very much for choosing our apartment for your stay in Seville and your comments regarding your experience. Reviews like yours give us an opportunity to address areas of improvement. Guest satisfaction is our top priority therefore we greatly appreciate the time you took out of your day to share your feedback and constructive criticism.
Aija Teilane
Quality Department
cuando uno va con coche no se deberia poder acceder con coche a ese sitio ya que el apto esta situado en pleno casco antiguo;; las calles sumamente angostas ademas de que no esta autorizado circular sin autorizacion. Se deberia dar la dir del aparcamiento y aclarar que no se acceda x esos medios al depto
Response from the Quality Department
Muchas gracias por elegir nuestro apartamento para sus vacaciones en Sevilla.
Le agradecemos sus comentarios sobre su experiencia con nosotros. Muchas gracias por destacar la excelente ubicación y el confort del apartamento. En cuanto al acceso, nuestro apartamento está situado junto a las principales atracciones de la ciudad, lo que facilita la estancia a nuestros clientes ya que no tienen la necesidad de usar el coche, por ello nuestro equipo indica a los huéspedes las opciones de los aparcamientos mas cercanos para que puedan disfrutar de la ciudad.
Una vez más, gracias por su visita y críticas constructivas, y nos gustaría tener la oportunidad de servirle de nuevo en nuestros apartamentos.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Thank you very much for leaving this wonderful review, We are delighted that you enjoyed your stay with us and hope to be able to welcome you back very soon. Aija Teilane Quality Department
Response from the Quality Department
Dear Daniel,
Thank you for your positive review.
We look forward to your next visit.
Aija Teilane
Quality Department
La amplitud, limpieza y ubicación
Los aparcamientos con los que tienen acuerdo. estaban muy lejos, aunque ellos me recomendaron otro mucho más cercano
Response from the Quality Department
Muchas gracias por compartir esta opinión sobre su experiencia con nosotros. Estamos encantados de que haya disfrutado de su estancia.
Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Le damos las gracias por compartir su opinión sobre su estancia con nosotros.
Gracias por señalar el confort de nuestras camas porque somos plenamente conscientes de que una función básica en cualquier apartamento es garantizar a nuestros clientes un descanso cómodo.
Esperamos poder servirle de nuevo pronto.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Dear Svetlana, Thank you for reviewing your recent stay in our GH Abades Terrace II apartment. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed, and the next time, i hope you will stay longer. Regards Ana García, Customer Service