It´s a fantastic apartment placed at Amor de Dios street, just in the city centre, a few metres away from Plaza de Duque and La Campana, also close to The Cathedral and Giralda.
The environment is placed at ´Metropol Parasol´ from where you could enjoy of the best views of seville, also in best commercial area of seville, as well as endless restaurants and bars where you could enjoy the best gastronomy of the city.
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Amor de Dios Apartment
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Response from the Quality Department
Dear James,
Thank you for your kind words about the apartment´s spaciousness and excellent location. We are thrilled to hear that you enjoyed your stay overall.
However, we regret that the noise in the front rooms affected your experience. Nonetheless, we would like to emphasise that depending on the time of year, occasional disturbances can occur due to local festivities in the area. While our properties are equipped with soundproofing systems, we understand how important rest is to our guests, and we will review the systems to ensure everything is functioning correctly.
We truly appreciate your understanding and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
Response from the Quality Department
Estimada Mariangelie,
Gracias por sus amables comentarios. Nos alegra que haya disfrutado de su estancia y de la ubicación del apartamento.
Esperamos recibirlos nuevamente.
Response from the Quality Department
Dear Mathieu,
Thank you for your kind review of your recent visit. It has been a pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the future.
Response from the Quality Department
Dear Adriana,
Thank you for your feedback. We´re pleased to hear that you enjoyed the great location and lively surroundings. We hope to welcome you again in the future.
La ubicación
El trato recibido a la llegada no nos gustó, nos retrasamos por culpa del tren y cuando llegamos al apartamento nos hicieron pagar 30€ en efectivo y sin recibo. No lo cual no me pareció nada bien. La terraza que anuncian como reclamo para el apartamento no se encuentra en la casa, sino dos pisos más arriba. Enfrente hay una discoteca que está toda la noche sin parar de entrar y salir gente, no se puede dormir, además toda la calle está llena de orines de la gente. En definitiva estoy muy disgustada.
Response from the Quality Department
Estimado Muñoz:
Gracias por compartir sus comentarios con nosotros. Lamentamos sinceramente que su experiencia no haya sido satisfactoria y que haya encontrado inconvenientes durante su estancia.
En primer lugar, nos gustaría aclarar que nuestros horarios de recepción es de 9:00 a 21:00 horas, y como se estipula en las características del inmueble, existen tarifas de late check-in que garantizan que una persona esté disponible para recibir a los huéspedes que lleguen tarde, ya sea por retrasos o cualquier otro motivo. Esta recepción es fundamental para que nuestro personal pueda mostrar el inmueble y proporcionar toda la información necesaria, asegurando que su estancia sea lo más fluida posible. Lamentamos cualquier confusión al respecto.
En cuanto a la terraza, lamentamos cualquier malentendido que haya podido surgir. Queremos asegurarle que, en virtud de nuestro compromiso con la transparencia, la ubicación de la terraza, situada en el ático del edificio, está claramente indicada en nuestra página web, donde se especifica su localización. Esta terraza es de uso exclusivo para nuestros huéspedes y se accede a ella mediante escaleras o ascensor. Le pedimos disculpas nuevamente por cualquier inconveniente o confusión ocasionados, y tomaremos medidas para garantizar que esta información se transmita con la máxima claridad posible, evitando confusiones similares en el futuro.
En cuanto al ruido exterior, nos gustaría señalar que las ventanas han sido renovadas recientemente con el fin de minimizar el ruido. Sin embargo, entendemos que este puede ser más notable en ciertas épocas del año y durante festividades que se celebren en la zona. No obstante, siempre estamos en la búsqueda de mejorar la experiencia de nuestros huéspedes y tomaremos en cuenta sus comentarios para abordar estos aspectos.
Agradecemos su comprensión y esperamos nos de la oportunidad para poder ofrecerle una experiencia más agradable en el futuro.
Departamento de Calidad.
Response from the Quality Department
Dear Sonia,
Thank you for sharing your feedback regarding your recent stay. We are pleased to know that, overall, the apartment met your expectations. However, we regret that you encountered some maintenance issues. We appreciate your observation and will ensure that they are reviewed and repaired as soon as possible.
Regarding the noise, we understand that it may have caused some inconvenience. Nevertheless, we hope that the windows, equipped with an integrated system to minimize any external noise, fulfilled their purpose in making your stay as pleasant as possible. We value your feedback, as it helps us continuously improve our services. We look forward to the opportunity to welcome you back in the future, with the hope that your next experience will be even more satisfactory.
Response from the Quality Department
Dear Marc,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Response from the Quality Department
Dear Gardina,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Response from the Quality Department
Estimada María J.:
Agradecemos sinceramente su comentario sobre su estancia en nuestra casa. Nos alegra saber que encontró la ubicación y el equipamiento de la propiedad a su gusto. Esperamos tener el placer de recibirle nuevamente en el futuro.
Response from the Quality Department
Dear Eva,
Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed the apartment’s lively yet peaceful location, and that you found everything to your liking. It’s great to know that the comfortable beds, pleasant rooms, and access to the terrace contributed to a relaxing stay. We would be thrilled to welcome you back in the future. Thank you again for your kind words.
Response from the Quality Department
Dear Jessica,
Thank you very much for your review. We are glad to hear that your stay was excellent and that the flat exceeded your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you again in the future.
Response from the Quality Department
Dear Campbell,
Thank you for your wonderful review. We are thrilled to hear that you had a brilliant stay with Esther and that you enjoyed the terrace and the extremely comfortable bedding. It’s great to know that the location was convenient for exploring the city on foot. Your high recommendation is greatly appreciated. We look forward to the opportunity to welcome you back in the future.
Response from the Quality Department
Estimada Nerea:
Valoramos inmensamente sus comentarios positivos acerca de su experiencia en nuestro apartamento. Nos complace saber que su estancia fue agradable y satisfactoria. Gracias por confiar en nuestros servicios; su satisfacción es nuestra máxima prioridad.
Response from the Quality Department
Estimada Mariana:
Gracias por su reseña y por compartir su experiencia. Lamentamos profundamente que su estancia no haya sido completamente satisfactoria y que prefiera otro tipo de experiencias. Aunque somos una empresa que gestiona apartamentos turísticos, queremos asegurarle que nuestro maravilloso equipo de atención al cliente está disponible las 24 horas del día para resolver cualquier incidente o duda que puedan tener nuestros huéspedes, realizando así la misma función que un particular en cuanto a atención y dedicación se refiere.
Le aseguramos que uno de nuestros objetivos es proporcionar una experiencia cálida y personalizada a nuestros huéspedes, intentando garantizar una estancia lo más satisfactoria posible. Si decide darnos otra oportunidad en el futuro, estaremos encantados de recibirle y demostrarle nuestro compromiso con la excelencia en el servicio.
Response from the Quality Department
Estimada Ana:
Muchas gracias por su amable comentario. Nos alegra saber que disfrutó de la ubicación perfecta para hacer turismo y que encontró nuestras instalaciones muy limpias y bien equipadas con todo lo necesario. Nos complace también que los viajes organizados a través de nuestra página hayan sido de su agrado. Esperamos tener el placer de recibirlo nuevamente en el futuro.
Departamento de Calidad.
Response from the Quality Department
Dear María,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Response from the Quality Department
Estimado Hugo:
Agradecemos profundamente su comentario positivo. Nos complace saber que disfrutó de su estancia y esperamos volver a recibirlo en un futuro cercano.
Response from the Quality Department
Dear Paquita,
Thank you for your feedback. We´re pleased to hear that you found the apartment very close and well-situated, and that Esther was attentive to your needs. We regret any inconvenience caused by the proximity of a nightclub. However, we are pleased to inform you that our apartment is equipped with double-glazed windows that are designed to minimize outside noise. We hope that this measure has ensured your comfort and peace of mind during your stay. We hope that this has guaranteed the tranquility and relaxation that we want to offer to our guests. Tt has been a pleasure to serve you and we look forward to welcoming you back in the future.
Response from the Quality Department
Dear Ioanna,
Thank you for your lovely feedback. We´re delighted to hear that you enjoyed your stay at Esther´s place and found it spacious enough for your group. It´s wonderful to know that the location was convenient for accessing restaurants, shops, and transportation. We´re glad you had excellent communication with Esther and that our team could provide helpful suggestions for activities and places to visit. We truly appreciate your kind words and are thrilled that you had a great experience overall. If you ever return to the area, we´d be delighted to host you again.
Response from the Quality Department
Dear Luis,
Thank you for your kind review. We´re delighted to hear that our accommodation comfortably accommodated six adults and that you enjoyed the amazing room shades, which provided a great night´s sleep. We´re glad that you found our location wonderful and central, although we understand that noise from people outside can be beyond our control.
We appreciate your understanding regarding the bathroom flushers and are pleased that you were able to manage them without any issues. Your feedback is valuable to us, and we will continue to strive to provide a comfortable and enjoyable experience for all our guests.
Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.
Response from the Quality Department
Dear Bruno,
Thank you for sharing your experience. We are glad to know that our apartment located in the heart of Seville offered you a convenient location with access to a charming terrace. Your mention of impeccably clean linens and towels is reassuring. We apologize for any inconvenience regarding your perception of space, and we will take note for future improvements. Despite this, the vibrant neighborhood adds to the overall appeal. We appreciate your feedback and hope you enjoyed your stay in Seville.
Response from the Quality Department
Dear Evelyne,
Thank you for your kind words. We´re thrilled to hear that you and your family enjoyed your stay and that your children were able to enter the property early. We´re delighted that you found the location superb and the accommodation clean and cozy. Your appreciation means a lot to us, and we hope to have the pleasure of hosting you and your family again in the future.
Response from the Quality Department
Dear Naomi,
Thank you for sharing your feedback following your recent stay at our property. We´re pleased to hear that you found our location convenient and the space sufficient for your needs. However, we apologize for any disturbance caused by noise. While our property is equipped with double-glazed windows to mitigate external noise, we understand that occasional disruptions can still occur. We regret any inconvenience this may have caused during your stay and we will review and improve the soundproofing system if necessary.
Regarding the condition of the beds, we appreciate you bringing this to our attention. We will promptly assess and address any issues to ensure the comfort of our guests. We hope you´ll consider staying with us again in the future, and we assure you of our commitment to providing a more satisfactory experience.
Response from the Quality Department
Estimado Guillermo:
Agradecemos mucho su recomendación. Nos alegra saber que disfrutó de su estancia en nuestra propiedad. Estamos encantados de que haya encontrado que nuestra ubicación es la mejor zona de Sevilla. Esperamos con ansias darle la bienvenida nuevamente en el futuro. Gracias por elegirnos.
Response from the Quality Department
Dear María,
Thank you for taking the time to share your feedback about your recent stay with us. We´re pleased to hear that you appreciated the cleanliness of the apartment, its central and convenient location, as well as our policy of changing and cleaning towels and bedding during your stay.
We sincerely apologize for the inconveniences you experienced during your stay, including difficulties with the main entrance door, and elevator operation. Your feedback is invaluable to us, and had we been aware of these issues during your stay, we would have promptly addressed them to ensure a more comfortable experience for you.
Regarding the noise, we apologize for any inconvenience caused. The presence of noise depends largely on external factors such as the time of year or local festivities. Nevertheless, we hope that the double glazed windows installed in our apartment have mitigated the exterior noise, allowing for restful sleep.
We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
Quality Department.
Response from the Quality Department
Dear Annelies,
Thank you for taking the time to share your feedback with us. We´re delighted to hear that you enjoyed the prime location of our apartment and the convenience of its proximity to everything in the city center. We´re also pleased that you found the terrace enjoyable.
We apologize for any inconvenience caused by noise. Our apartment is situated in the heart of the city, meaning that sounds of urban life may be more prominent at certain times of the year. However, this prime location also offers easy access to local attractions, and we hope that our soundproof windows have helped mitigate this inconvenience providing you with a more comfortable stay.
If your future travels bring you back to the area, we´d be honored to host you again and ensure a more enjoyable stay.
Response from the Quality Department
Dear Jef,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department
Response from the Quality Department
Dear Lenie,
We´re glad to hear that you had a positive experience at our apartment in Seville. Your satisfaction with the central location, ease of communication with the rental agency, and overall comfort is greatly appreciated. We value your recommendation and look forward to hosting you again in the future.
Quality Department
Response from the Quality Department
Dear Mariana,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department
Response from the Quality Department
Dear Julia,
We would like to extend our heartfelt gratitude for taking the time to share your review following your recent stay, and we are glad to hear that you found the apartment clean and our host was responsive.
On the other hand, we do apologize if you didn´t find apartment to your liking. Regarding the space and layout, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.
We are sorry to hear about the noise related problems. The external noise may be an isolated occurrence and is highly dependent on the time of year or specific festivities taking place in the city center. We hope that the apartment´s soundproofing effectively mitigated the external noise. Nevertheless, we will consider options for making relevant improvements to prevent similar situations in the future.
Thank you once again for your invaluable feedback. We hope to have the honor of welcoming you back.
Kind regards,
Quality Department
Response from the Quality Department
Estimado Ruben,
Agradecemos profundamente sus elogios sobre nuestro apartamento. Nos complace saber que disfrutó de su estancia y esperamos volver a recibirlo en un futuro cercano.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Sonia,
Thank you for taking the time to share your positive experience with us. We are pleased to hear that you found our apartment to be clean and comfortable. We are also glad to hear that our host provided attentive service, offering excellent culinary recommendations. Once again, we sincerely appreciate your kind words and are grateful for the opportunity to have contributed to your pleasant stay.
Quality Department
Response from the Quality Department
Dear Fanny. We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Quality Department.
Response from the Quality Department
Dear Sandrine,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Kind regards,
Quality Department
Response from the Quality Department
Dear Sarah,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay.
We apologize for any inconvenience you experienced regarding the check-in time. Our standard check-in time is from 3:00 PM, and while we make every effort to accommodate early check-ins when possible, unfortunately, in this case, it wasn´t feasible due to our commitment to ensuring the apartment is fully prepared for our guests. We regret any miscommunication regarding this matter.
Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
Response from the Quality Department
Estimada Cristina,
Valoramos profundamente su elogio sobre la ubicación de nuestro apartamento. Nos complace saber que nuestra localización contribuyó a hacer su estancia aún más agradable. Gracias por confiar en nosotros; su satisfacción sigue siendo nuestra máxima prioridad.
Saludos cordiales,
Departamento de Calidad
Locatie is top!!
Response from the Quality Department
Dear Michelle,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards,
Quality Department
La vivienda y la terraza que tenía de forma particular en el ático del edificio.
El acceso con el vehículo, es un laberinto y con calles prohibidas a la circulación o con acceso restringido; espero no recibir ninguna multa al respecto.... Y la falta de un parkin propio o concertado.
Response from the Quality Department
Estimado Fernando,
Agradecemos que haya compartido su experiencia con nosotros. Nos complace saber que encontró la vivienda y la terraza en la azotea del edificio perfectas para su estancia.
Entendemos las dificultades al navegar por las estrechas y laberínticas calles del centro histórico de Sevilla. Esta área es conocida por su encanto y carácter, y la limitada accesibilidad para vehículos es una característica del distrito histórico. Apreciamos sinceramente su comprensión y paciencia al lidiar con el acceso restringido y las calles prohibidas.
La falta de un estacionamiento propio es común en el centro de Sevilla, y la mayoría de los visitantes optan por utilizar aparcamientos públicos o alternativas de estacionamiento. Siempre proporcionamos información detallada sobre las opciones de aparcamiento en la zona para ayudar a nuestros huéspedes a tomar decisiones informadas y garantizar que su estancia sea lo más placentera posible.
Estamos encantados de que haya tenido, por lo demás, una experiencia perfecta, y esperamos que considere alojarse con nosotros nuevamente en el futuro.
Gracias por elegirnos y por compartir sus observaciones.
Atentamente,
Departamento de Calidad
Response from the Quality Department
Dear François-Xavier,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
Response from the Quality Department
Estimada Palmira,
Gracias por tomarse su tiempo para compartir su experiencia con nosotros. Nos alegra saber que la ubicación de nuestro apartamento fue de su agrado. Por otro lado, lamentamos mucho los inconvenientes que ha experimentado durante su estancia, en concreto a lo que respecta al ruido exterior. Nos hubiera gustado haber sido informados este problema con anterioridad para haber intentado poner solución a la mayor brevedad posible.
Queríamos comentarle también, que gracias a su comentario hemos tomado acciones sobre el problema de aislamiento del ruido, y vamos a proceder a la instalación de nuevas ventanas que puedan aislar por completo el sonido exterior, y así poder garantizar el descanso y comodidad de nuestros futuros huéspedes. Agradecemos su comentario y esperamos que, a pesar de esto, haya podido disfrutar de su estancia en Sevilla y que nos brinde otra oportunidad en el futuro para poder ofrecerles una experiencia los más satisfactoria posible.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Suzanne,
We´re genuinely delighted that our staff left a positive impact on you. Creating a warm and friendly environment is something we deeply value. Knowing that our efforts resonated with you encourages us to continue delivering exceptional service. Thank you for sharing your experience, and we can´t wait to have the pleasure of welcoming you back.
Kind regards,
Quality Department
Response from the Quality Department
Dear Janine,
Thank you for sharing your feedback with us about your recent stay.
We´re delighted that you enjoyed the beauty and central location of the apartment, as well as its cleanliness and thoughtful amenities, including the appreciated air conditioning. The roof terrace, although a bit warm in August due to the climate of Sevilla during the summer, sounds like it offered a pleasant space to unwind.
We apologize for any inconvenience caused by the street noise from nearby clubs. Please note that the noise level can be more prominent during the summer months, as many people gather in the lively areas during this time. However, it´s important to mention that this situation tends to be more specific to the summer season. During the rest of the year, the surroundings are generally quieter, providing a more peaceful environment for our guests.
We appreciate your understanding and your comments will be helpful for us in ensuring the best possible experience for our guests. Should your travels bring you back in a different season, we hope to provide you with a quieter and equally enjoyable stay.
Best regards,
Quality Department Manager
Response from the Quality Department
Dear Giulia,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Nicole,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Peter,
Thank you for taking the time to share your review. We apologize for any issues you experienced during your stay. Your feedback is instrumental in helping us improve our service. We appreciate your understanding and look forward to the opportunity to make your next stay more enjoyable.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Alexandra, thank you for taking the time to evaluate your stay with us and for highlighting the advantages of the apartment. We will be pleased to welcome you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Gustavo:
Gracias por compartir su experiencia con nosotros. Pedimos sinceras disculpas por cualquier inconveniente que pueda haber encontrado durante su estancia. Sus comentarios son cruciales para que podamos mejorar nuestros servicios. Apreciamos mucho su comprensión y sus observaciones constructivas.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Marcela:
We are very sorry that due to the inconvenience caused by the noise from the street you were unable to enjoy your stay. After reviewing our communication, we found that such a situation was not communicated to us during your stay. We strive to provide comfortable stays for our guests and we have various means of action in similar situations and would have been happy to offer you some alternative accommodation to minimize inconvenience on subsequent nights. For future occasions, do not hesitate to let us know of any inconvenience to give us the opportunity to assist you.
We thank you for your visit and comment and we hope you will give us the honor of welcoming you back again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Stefanie:
Le damos las gracias por elegir nuestro apartamento y por evaluarnos. Esperamos poder volver a recibirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Andrea:
Muchas gracias por su positiva reseña de su reciente estancia en nuestro apartamento. Nos alegra saber que disfrutó de su tiempo aquí y que nuestro equipo le proporcionó un servicio excepcional. Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a la ciudad.
Jose L.H. Campos
Director de Calidad
The appartment is very comfortable and well groomed. It has all amenities and it was very clean. It also features a lovely roof terrace where one can enjoy some free time. Located in the heart of the city it’s a perfect starting point to visit everything.
As it is situated on a central street week-end nights can be a bit noisy.
Response from the Quality Department
Dear Catrina,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Nikhil,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Justo enfrente del apartamento hay un bar nocturno y por la noche se oían los gritos y las conversaciones de la gente, y no dejaban dormir. La única pega al apartamento.
Response from the Quality Department
Estimada Beatriz: Muchas gracias por alojarse con nosotros y por escribir esta reseña. Lamentamos que los ruidos de la ciudad, especialmente los típicos del fin de semana, les causaran molestias. Por otra parte, nos alegramos de que encontrara todo lo que necesitara para hacer de su estancia una gran experiencia. Esperamos poder tener la oportunidad de volver a recibirle en el futuro. Jose L.H. Campos Director de Calidad
Lo recomiendo 100%
Response from the Quality Department
Estimada Macarena:
Muchas gracias por sus comentarios. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Gracias por valorar nuestros esfuerzos y recomendarnos; esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
A good accommodation for a family trip. The size of all 3 rooms was good, and I was satisfied with all the kitchen facilities. There is no reception, but the staff in charge waited in front of the accommodation on time to arrive and kindly explained everything. Any problems with the accommodation were quickly resolved.
There is a club right in front of the accommodation... It was winter and it was a weekday, not a weekend, but people were drinking and chatting on the street right in front of the house from 3 am to 6 am... I really couldn´t sleep that day. Instead, among the 3 rooms, they said that they couldn´t hear the room inside the building, not the road, and the room with a bathroom was not a big problem, but the room with a terrace like a glass greenhouse can hear noise in surround.
Response from the Quality Department
Dear Miran,
First and foremost we would like to take the time to thank you for having chosen our apartment for taking the time to review us. We read with joy that you have enjoyed the kitchen convenient appliances.
We would like to apologize if your were disturbed during the night. Due to the central location of the apartment, sometimes typical sounds of the city are inevitable to avoid. Nevertheles, we are very happy that you have enjoyed your overall stay and rate us with a 9.
We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Muy buena situación,a un paso de todo sin necesidad de utilizar vehículo.Apartamento cómodo con todo lo necesario , preciosa terraza que no pudimos aprovechar por falta de tiempo,personal atento y agradable en fin no se puede pedir más
Por decir algo …. el exceso de ruido por la noche, consecuencia de estar tan céntrico.
Response from the Quality Department
Estimado Alfredo:
Estamos encantados de que pudieran disfrutas del apartamento y de su excelente ubicación. Gracias especialmente por la mención a nuestro atento personal. Trabajan duro cada día para asegurar la mejor de las estancias a nuestros huéspedes.
Esperamos volver a recibirles pronto en Sevilla.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Macu:
Le agradecemos su opinión acerca de sus vacaciones en nuestro apartamento; la satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el apartamento pudiera cumplir con sus expectativas durante su estancia.
Jose L.H. Campos
Director de Calidad
cerca de la casa hay una discoteca y toda lo noche hubo bastante gente hablando en la calle.
Response from the Quality Department
Estimada Yolanda:
En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su reciente visita a nuestro apartamento, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Quisiéramos transmitirle nuestras disculpas si en algún momento algún ruido proveniente de la calle les causara molestias.
Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Jose L.H. Campos
Director de Calidad
the position
dirty and beds without sheets
Response from the Quality Department
Dear Gianluca,
Although we sincerely regret your disappointment with your stay in our apartment, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests´ experience among us.
Thorough cleaning is an absolute must for us and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our apartments. For future occasions we strongly encourage you to contact us in the event of finding any area of uncleanliness or missing item, this will give us an opportunity to bring your remarks to the attention of our cleaning management. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our ensuring you in advance of our best intentions at all times.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Taylor, thank you very much for your kind feedback. We are glad to know that we were able to match your holiday expectations and would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear David, thank you very much for your comments. We highly appreciate the time you took to share your opinion, as it helps us to understand how our guests experience their stay.
We hope to see you on your future trips to Seville.
Aija T.
Quality Department
Response from the Quality Department
Dear Joselyn, thank you very much for staying with us and for your valuable feedback. We appreciate your highlights on our prime location and it is a pleasure for us to know that you had a pleasant stay.
Aija T.
Quality Department
Response from the Quality Department
Dear Razvan, thank you very much for your kind feedback. Although our superior location in the heart of Seville offers our guests an easy way to explore the city and gives great local feel, we are sorry that on this occasion it did not match your expectation, and we are sorry for any inconveniences. Unfortunately it is not possible for us to control the noise level on the public streets, but we are glad to know that we were able to assist you with an alternative accommodation and you had a comfortable stay. Thank you for appreciating our efforts.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Sandra, thank you very much for making our apartment you choice accommodation for your stay in Seville. We really appreciate your constructive feedback and the highlights on the cleanliness, location of the apartment and the service we provide.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Estimado Federico, muchas gracias por elegir nuestro apartamento y por tomarse un momento para compartir su opinión y destacar la belleza del apartamento.
Esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Response from the Quality Department
Estimada Carolina, muchas gracias por compartir su opinión.
Agradecemos sus amables palabras sobre nuestra excelente ubicación y el trabajo de nuestro personal. Trabajamos muy duro, tratando de superar las expectativas de los huéspedes y garantizar una estancia inolvidable en nuestro apartamento, y es un orgullo saber que lo estamos consiguiendo.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Response from the Quality Department
Estimada Vanesa, muchas gracias por sus comentarios. Nos alegra saber que disfrutó de su estancia con nosotros.
Agradecemos su tiempo en compartir su experiencia y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Noisy street life all night at the weekends owing to night club a few doors away. No oven, so don´t buy pizza! Not enough wine glasses and no sherry glasses. Air conditioning - no instruction manual - remote controls didn´t function as expected.
Response from the Quality Department
Dear Christopher, thank you so much for sharing your experience with us.
The apartment is located in the city center and offers an easy access to many key sites in the city, but we can understand that some guests may prefer more quiete location, although the neighborhood gives great local feel.
We really appreciate your constructive feedback, and hope to see you again soon.
Aija T.
Quality Department
Response from the Quality Department
Dear Kiran, thank you very much for choosing our apartment for your stay. We are glad to know that it adapted to your needs and we hope to meet you soon again.
Aija T.
Quality Department
Era muy céntrico
muy ruidoso por la noche y la terraza pensábamos que estaba en la misma planta y no. Estaba bastante vieja la terraza y con mal aspecto
Response from the Quality Department
Estimado Nicolas, muchas gracias por elegirnos para su estancia en Sevilla y por compartir su experiencia personas en nuestro apartamento. Su opinión nos sirve de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Aija T.
Departamento de Calidad
gedeeld dakterras. ik dacht dat dakterras alleen van ons was.
There might be some challenges with electricity and condition system.
Response from the Quality Department
Dear Inga, thank you very much for your feedback.
We appreciate your comments regarding the highlights of your stay, and we are sorry for any inconveniences. Moreover, we would like to thank you for informing us immediately so we could intervene minimizing the disruption during your holidays among us.
We hope to meet you soon again.
Aija Teilane
Quality Department
very noisy, there are several clubs just in front of the apartment, we couldn’t sleep till 6 in the morning.
Response from the Quality Department
Dear Irina, we appreciate the time you took to share your feedback.
Our superior location in the heart of the city offers our guests an enriching experience to explore Seville, and we are glad that you enjoyed it.
We understand that on some occations the guests may prefer less central accommodation, as there are some factors which are out of our control and it is impossible for us to guarantee no noise at all.
Thank you for choosing us for your stay in Seville and we we look forward to serving you again in the near future.
Aija Teilane
Quality Department
location, layout, size, balcony
a lot of noise at weekend nights from the street.
Response from the Quality Department
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience with us and we look forward to serving you again in the near future.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you very much for sharing this valuable review. We really appreciate your feedback and constructive criticism.
We hope that our apartments will remain an option for your next holiday and that we will have the opportunity to welcome you back very soon.
Aija Teilane
Quality Department
Response from the Quality Department
Le agradecemos mucho sus comentarios sobre sus vacaciones con nosotros.
Nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos y esperamos que nos visite de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Zona de ocio nocturno con una Discoteca justamente enfrente del apartamento.
Response from the Quality Department
Querido Josep
En primer lugar, nos gustaría agradecerle su comentario elogiando su reciente visita a nuestro apartamento GH Amor de Dios y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Un saludo
Ana García, Dpto. de calidad
Hay una discoteca justo enfrente y por las noches hay muchísimo ruido la discoteca esta abierta de miércoles a domingo y la calle se llena de gente muy escandalosa lo que imposibilita el descanso.
Response from the Quality Department
Estimada Rosa María, sentimos mucho que las condiciones externas no les haya permitido tener unas vacaciones de ensueño, pero por nuestra parte hacemos todo lo que está en nuestra mano para lograrlo, dotando a nuestros apartamentos de todo lo necesario y con las mejores calidades. Espero que vuelvan a Sevilla pronto y vuelvan a confiar en Genteel Home. Un saludo, An a García, Dpto. de calidad
Boite de nuit à proximité : bruit dans la rue à 6h du matin
the property was a great location, very clean, very comfortable. amenities were great. contact with the property was very efficient, prompt and informative. Roof terrace was a bonus and beautiful.
Only thing was the kettle was not sufficient, it was very slow and very small. the bed were incredibly comfortable but the beds in the en-suite bedroom were very dangerous in the sense that they were angled upright bars. on 2 occasions i sat on the end of the bed which is covered by the bed covers and hurt myself. If someone was to fall or sit in a certain on the end of the bed it could be a serious injury. Overall i would highly recommend this property id both these issues were resolved.
L’emplacement au centre ville La proximité
La literie un peu pas confortable La connexion Internet La troisième chambre est relativement trop petite
Response from the Quality Department
Chère Amine,
Nous vous remercions sincèrement pour le temps que vous avez passé à partager vos réflexions sur votre récent séjour dans notre appartement. Votre avis détaillé nous aidera à continuer d´améliorer la qualité de nos services. Nous sommes heureux de savoir que vous avez aimé l´emplacement ainsi que la possibilité de marcher jusqu´aux points d´intérêt. Nous avons passé en revue les inconvénients que vous décrivez. En ce qui concerne la connexion Internet, nous ne percevons aucune anomalie, cela fonctionne normalement. Quant au linge, nous tenons à préciser qu´il s´agit d´un des aspects à mettre en avant chez nos clients, en les trouvant de bonne qualité et adaptés à leurs besoins. Merci encore, nous espérons avoir l´opportunité de vous servir à l´avenir et d´avoir l´opportunité de dépasser vos attentes.
Fátima Roca - Chef du service clientèle
Well equipped apartment. Nice linen on beds. Good location close to attractions and good restaurants. Lift in block.
lacking seat cushions on the terrace (the ones there were old and dirty). Slightly noisy location late at night as a couple of bars on the street.
Al estar céntrico y cerca de las zonas de ocio, habia algo de jaleo en la calle, aunque estaba bien insonorizado y con las ventanas cerradas, no se escuchaba ni una mosca.
Response from the Quality Department
Estimado Jesús, Le damos las gracias por compartir su opinión sobre su estancia en nuestro apartamento. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia. Estamos encantados de leer que se sintió bienvenido y apoyado desde el momento en que llegó hasta el que se fue y que comparta sus cumplidos con todo el equipo de recepción, ya que ello significa una gran fuente de motivación para esforzarnos cada día más. Estamos muy contentos de leer que estuvo muy satisfecho con la comodidad y relación calidad-precio del apartamento en el que se alojó. Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita. Fátima Roca-responsable Dpto. de calidad.
Lola, the person who gave us the key
Very central location. Near everything in central Seville. House fully equipped and renewed.
Mission impossible to park the car on the surroundings streets. Only available option is in the park. Should take in account the car parking price for the total per night.
La boîte de nuit qui est en face Les jeunes sont plus tôt à l’extérieur
War alles gut!
Appartamento in ottima posizione, a dieci minuti a piedi dalla Cattedrale, spazioso e luminoso. La presenza di una cucina accessoriata garantisce la possibilità di gestire i pasti in autonomia. Spazi ampi e due bagni consentono agio e vivibilità anche in presenza di 6 persone. Ottima la comunicazione con i gestori, anche rispetto alle richieste di altri servizi.
La strada sotto l´appartamento è piuttosto rumorosa nelle serate del fine settimana. L´appartamento era sì, pulito, ma non in modo accurato. Questo, comunque, non ha pregiudicato il nostro soggiorno.
Appartement situė en face d´une ruelle avec une discothèque. C´est bruyant certaines nuits pour les 2 chambres donnant sur la rue. les 2 Sèche cheveux sont trop petits
Isolation des chassis nulle, on entend les conversations de la rue comme si on y était, pourtant ils sont neuf, simplement mal réglés Bruits venant des habitants de l´immeuble et énorme résonance
Response from the Quality Department
Merci beaucoup pour votre commentaire Samuel. Nous sommes heureux de savoir que vous avez apprécié notre appartement et à propos de ce qu´il nous a dit à propos du bruit, il est vrai que Séville est une ville très vivante qui peut être très vivante, mais si les fenêtres sont fermées, le bruit de la rue est à peine perceptible à l´intérieur de l´appartement.
It was cold, we were there in February and the apartment was quite cold during the night
Response from the Quality Department
Dear guest, thank you for your comment. We are happy to know that you liked the apartment, especially for his central location. We will check the heating, in case there is an undetected problem. We apologize if due to this the confort was not the expected, but we hope that despite this you have been able to enjoy your stay. Regards
La ubicación (centro Sevilla). Las camas son súper cómodas. Muy bien equipado (cocina, baño).
La calefacción del salón no funcionaba bien (nos alojamos en enero). El apartamento se encuentra en el centro, donde los fines de semana es algo ruidoso.
Response from the Quality Department
Estimada Teresa, sentimos mucho leer que su estancia no ha sido la deseada. Sobre la limpieza, le pedimos disculpas si no se encontraba completamente limpio. Es un aspecto muy importante para nosotros y en el que ponemos especial cuidado para que todo esté impoluto a la llegada de nuestros clientes, por lo que nos extraña mucho lo que nos indica (más aún lo de la ropa interior encontrada en los cajones) pero hablaremos con la limpiadora y tomaremos medidas para que no vuelva a ocurrir algo así. Sobre la entrega de llaves, normalmente nuestras compañeras esperan a los huéspedes puntualmente a la hora convenida con antelación, pero hay algunas contadas ocasiones en que ciertos retrasos sean inevitables por causas ajenas a nosotros. En su caso su estancia coincidía con el Puente, coincidiendo la mayoría de llegadas de nuestros clientes en horas muy próximas entre sí en todos nuestros desplazamientos, y estando la ciudad abarrotada, por lo que los desplazamientos entre un punto del centro a otro por parte de nuestras compañeras conllevaban más tiempo del habitual. A pesar de ello, le pedimos nuevamente disculpas por el retraso. Nos alegra saber que, al menos, la ubicación del apartamento fue de su agrado. Saludos
Si vas en fin de semana es bastante ruidoso ya que está en una calle con varios bares y pub´s, pero eso para nosotras no fué un inconveniente. Repetiríamos.
Die Straße ist etwas laut, da dort die Busse durchfahren Einige Möbel waren Defekt sowie eine Toilettenspülung (man hatte uns Angeboten diese während des Aufenthalts zu reparieren!).
Response from the Quality Department
Thank you very much for your review Sahika, it always help us to improve and grow. We are happy you and your group have enjoyed your time in our apartment. About what you have commented, first of all we want to apologize again for the misunderstanding about the parking, our intention on the advertisment was to publish that there is a parking near by the apartment, not on the same building. We have made the changes needed on the information we give. Genteel Home Team
Response from the Quality Department
Muchas gracias Susana por dejarnos su comentario. Estamos encantados de saber que han tenido una feliz estancia y han estado cómodos. Como usted bien dice, al ser un piso exterior, un poco de ruido es a veces el precio a pagar por estar tan bien situados. Quedamos a su entera disposición. Genteel Home Team
The terrace is two floors upper thus it´s not really easy to access it.
Most importantly, beyond the bedrooms, where indeed you have 6 real beds, it is not equipped to accomadate 6 people. You have only 4 chairs around the dining table, and the terrace is not equipped for 6 people neither. .
Muchas gracias.
Xabi
Jim, Kathy, Mandi, and Cyndi Birkhead
Carrefour Express supermarket a couple of minutes walk away.
Free WiFi included - very useful.
Apartment nice & clean.
Discounted car parking at the nearby car park, but it was a bit of a maze to locate the car park, even with sat nav.
Would happily stay in the same apartment again.