Fabuleux appartement en duplex de 3 chambres situé au cœur du quartier de Santa Cruz, dans un bâtiment historique restauré, dont les éléments architecturaux d’origine ont été préservés.
En entrant dans l’appartement, nous trouvons un couloir qui mène aux 3 chambres. La chambre principale dispose de 2 lits simples de 0,90 x 2 m , des armoires et d’une salle de bain complète avec douche. La chambre suivante a un lit double de 1,50 x 2 m, des armoires et un balcon. Au bout du couloir, on trouve la dernière chambre, avec 2 lits simples de 0,90 x 1,90 m et des armoires.
Voir sur la carte
L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :
• Service de restauration dont le menu peut être consulté ici
• Cet établissement propose son propre service de garde et de consigne de bagages du lundi au vendredi (sauf jours fériés) pour les clients premium, avec enlèvement par notre personnel à l´appartement. Les tarifs sont de 5 € par bagage. Les samedis, dimanches ou jours fériés, vous pouvez utiliser le service d´autres entreprises dans des locaux désignés, à environ 5 € par valise.
• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.
*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Duplex Santa Teresa Terrace VIII
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La posizione
El alojamiento está muy bien. Las habitaciones son amplias, también los baños. Camas muy cómodas. Cocina totalmente equipada. En primavera, la terraza tiene que ser una pasada... Y la ubicación es perfecta para visitar la ciudad, al lado de la Plaza de Santa Cruz.
Réponse du service qualité
Estimada Sara,
Le agradecemos sinceramente su amable comentario. Nos alegra saber que disfrutó de su estancia y que la ubicación, el equipamiento del apartamento y su comodidad hicieron que su experiencia fuera aún más placentera. También nos complace saber que el trato recibido y la flexibilidad con el check-out le fueron de ayuda tras la media maratón. Será un placer recibirle nuevamente en el futuro.
Réponse du service qualité
Dear Sophia,
Thank you for your feedback. We are pleased to hear that you had a nice stay and that you appreciated the central location, cleanliness, and comfort of the apartment, as well as the terrace. We are also glad that the pack-n-play was useful for your toddler and that our communication met your expectations.
We take note of your comments regarding the pantry items. As a courtesy, we provide welcome essentials such as coffee, oil, salt, and sugar to make our guests’ arrival more comfortable. However, we understand your perspective and will keep your suggestion in mind. Additionally, we will review the ventilation in the bathrooms and take your remarks about the living room furniture into consideration for future improvements.
Thank you once again for choosing us. We would be happy to welcome you again in the future.
No tuve desayuno,
La limpieza,suelo sucio,alfombra y sofá sucios,mal olor en baños y hormigas
Réponse du service qualité
Estimada Emilia:
Gracias por compartir su experiencia. Nos complace saber que la ubicación de nuestro inmueble fue de su agrado. No obstante, lamentamos que otros aspectos no hayan estado a la altura de sus expectativas. Es importante resaltar que la información sobre la presencia de escaleras en el inmueble está claramente especificada en la descripción del mismo, por lo que aconsejamos siempre a todos nuestros huéspedes revisar los detalles antes de la reserva para evitar malentendidos. En cuanto a la seguridad, todos nuestros inmuebles pasan una exhaustiva revisión para garantizar la seguridad de nuestros huéspedes, por lo que no debe haber preocupaciones en ese aspecto.
Respecto a los otros aspectos mencionados, tomamos en cuenta su comentario y trabajaremos para que situaciones similares no se repitan en el futuro, garantizando que la limpieza siempre esté a la altura de las expectativas, como es habitual en nuestros servicios. Apreciamos su retroalimentación, ya que supone una oportunidad para mejorar.
Gracias por elegirnos y esperamos poder ofrecerle una experiencia más satisfactoria en su próxima estancia.
Departamento de Calidad.
Réponse du service qualité
Dear Adam,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Réponse du service qualité
Estimado Joan,
Le agradecemos su amable comentario sobre su reciente estancia. Ha sido un placer hospedarle y esperamos volver a darle la bienvenida en el futuro.
Réponse du service qualité
Dear Petra,
Thank you for sharing your experience with us. We are delighted to know that you appreciated the central location of our accommodation, with its proximity to Seville´s main attractions and facilities. It’s equally gratifying to hear that you enjoyed the tranquility of the apartment, the inviting rooftop terrace, and the spacious living area, as well as the amenities and ample storage space.
We regret any inconvenience caused by the odor you mentioned. Such occurrences can sometimes be influenced by external factors like the weather, which may make them more noticeable. Nonetheless, we value your feedback and will take measures to minimize similar situations in the future. Additionally, we are sorry for the misunderstanding regarding the towel exchange and will ensure that our processes are reviewed to avoid such issues moving forward.
We hope that, overall, you had an enjoyable stay, and we would be thrilled to welcome you back on your next visit to Seville.
Réponse du service qualité
Dear Šimun,
Thank you for sharing your positive experience with us. We truly enjoyed hosting you and look forward to your next visit.
Réponse du service qualité
Dear Csilla,
We are grateful for your kind review of your recent stay. It was a pleasure hosting you, and we hope to welcome you back in the future.
Réponse du service qualité
Dear 际平 陈,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Réponse du service qualité
Estimada Carmen:
Gracias por compartir su experiencia con nosotros. Nos complace saber que la ubicación del apartamento fue de su agrado y que el espacio resultó atractivo. Sin embargo, lamentamos que algunos aspectos del mobiliario y la distribución no hayan cumplido plenamente con sus expectativas. Valoramos sus observaciones y tomamos nota para seguir mejorando la comodidad y el servicio que brindamos a nuestros huéspedes.
Respecto a las escaleras, comprendemos que pueden no ser ideales para personas con movilidad reducida. Por este motivo, recomendamos siempre revisar detenidamente la descripción del apartamento, ya que, en línea con nuestro compromiso con la transparencia, especificamos claramente cualquier característica relevante para la accesibilidad y para todos nuestros huéspedes en general. Agradecemos su comprensión al respecto.
En cuanto al cargo por el late check-in, deseamos aclarar que esta política está indicada en nuestra página web antes y después de la realización de la reserva, detallando también el horario de recepción. El servicio de entrega de llaves fuera del horario regular conlleva un coste adicional debido a la logística necesaria, ya que lo realizamos de manera presencial para resolver cualquier consulta y garantizar que nuestros huéspedes dispongan de toda la asistencia necesaria desde su llegada. Lamentamos si esta información no resultó lo suficientemente clara en el momento de la reserva.
Esperamos que, a pesar de estos inconvenientes, haya disfrutado de su visita. Agradecemos sinceramente sus comentarios, que nos permiten mejorar constantemente. Gracias por elegirnos.
Réponse du service qualité
Dear Holly,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Réponse du service qualité
Dear Dirk,
Thank you for your positive feedback. We’re delighted to hear that you enjoyed the apartment and appreciated its amenities and cleanliness. It’s wonderful to know that the location was perfect for you. We understand that the size may have been perceived differently from the photos, but we´re glad it did not detract from your overall stay. We hope to welcome you back in the future.
Réponse du service qualité
Dear Lorenzo:
Thank you so much for your kind recommendation. We´re thrilled to hear that you had such a positive experience in the apartment. It means a lot to us that you would recommend it to others, and we hope to welcome you back in the future for another great stay.
Réponse du service qualité
Dear Jenae,
Thank you for your wonderful feedback. We are thrilled to hear that you found the location perfect and that you enjoyed the comfort of the beds and bedding. It’s great to know that our accommodations contributed to a pleasant stay and made it easy for you to explore the nearby sights. We truly appreciate your recommendation and hope to welcome you back in the future for another enjoyable experience.
Location excellent, quiet street yet short easy walk to the vibrant centre of Santa Cruz district tapas bars, restaurants,Cathedral etc. Terrace apartment spacious, clean, modern, high quality bedding and all the utensils needed. Highly recommend
Building opposite and in very close proximity to the apartment is being renovated so early morning wake up call from the builders. We didn,t let it spoil our stay and the constant chatter between the builders was quite amusing
Réponse du service qualité
Dear Vicky,
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the location of the apartment, as well as its spaciousness, cleanliness, and modern amenities.
We apologize for the disturbance caused by the nearby renovation work. While we cannot control third-party construction, we do make every effort to ensure that quiet hours are respected. We are glad to hear that it did not spoil your stay and that you found the situation amusing.
Thank you for your understanding and recommendation. We look forward to welcoming you back in the future.
Quality Department
Réponse du service qualité
Dear Gary,
Thank you for your thoughtful review. We’re delighted to hear that you enjoyed the great location, the convenience of nearby attractions and restaurants, and the well-stocked apartment. It’s wonderful to know that the cleaning service and the apartment’s amenities added to your comfort.
We appreciate your understanding regarding the construction and renovations in the building across the street. Although we do not have control over construction work carried out by third parties, we always ensure that rest hours are respected and that it does not inconvenience our guests. We’re glad that, overall, it did not significantly affect your stay. Thank you again for your feedback. We look forward to welcoming you and your family back in the future.
Réponse du service qualité
Dear Cynthia,
Thank you very much for your positive feedback. We are delighted to hear that you enjoyed the apartment’s location and found everything within walking distance. We’re glad the nearby construction did not disturb your stay and that you were pleased with the cleanliness and comfort of the beds. We also hope that the parking information we provided helped make your visit more convenient. We look forward to welcoming you back on your next trip to Seville.
Réponse du service qualité
Dear Sarah,
Thank you for your wonderful review. We are delighted to hear that you had an agreeable stay and that communication with us was easy and friendly. It’s great to know that you enjoyed the beautiful walks and the convenience of staying in Santa Cruz, with its proximity to all major attractions.
We’re also pleased that the luggage storage service was helpful for you. We appreciate your note about the address for luggage pickup and will ensure that this information is clearly communicated to future guests. Thank you once again for your kind words. We hope to have the pleasure of welcoming you back for another splendid experience.
L’emplacement de l’appartement est idéal pour visiter Séville que nous connaissons bien.
Nous avons apprécié la terrasse très agréable matin comme soir et l’ensemble des équipements de l’appartement
Réponse du service qualité
Dear Pierre,
Thank you for your kind comments. We are delighted to hear that you found the apartment´s location ideal for exploring Seville and that you enjoyed the terrace both in the morning and evening. We’re also pleased that the apartment’s amenities met your needs. We appreciate your feedback and hope to welcome you back on your next visit to Seville.
Quality Department.
Réponse du service qualité
Dear Caitriona,
We sincerely appreciate your positive comments about the accommodation and are glad to hear that you enjoyed your stay, as well as the terrace and the proximity to the main attractions. It is a pleasure to know that the flat respected your expectations and that our service was to your liking.
Regarding the issue of the stairs, we are sorry if this may have caused any inconvenience for your family. The flat is part of a historic building that has been refurbished and modernised, preserving characteristic elements of the old houses, such as the type of staircase. Nevertheless, we appreciate your understanding and your recommendation in this regard.
We are glad to hear that the flat was perfect for you and that you would be willing to return. We look forward to welcoming you again in the future.
Réponse du service qualité
Estimada María:
Gracias por su amable comentario. Nos alegra mucho saber que el edificio y la zona cumplieron con sus expectativas. Es un placer saber que disfrutaron de la cercanía a los Jardines de Murillo y de la comodidad de tener todo al alcance. Estaremos encantados de recibirlos nuevamente en el futuro.
Réponse du service qualité
Dear Alyssa,
Thank you for your wonderful review. We are thrilled to hear that you and your family had a great trip to Sevilla and enjoyed staying in our apartment. It’s fantastic to know that you appreciated the charming neighborhood, the proximity to the city center, and the accuracy of the property photos. We are pleased that the furnishings met your expectations. We hope to have the pleasure of hosting you again on your next visit to Seville.
Réponse du service qualité
Deat Ale,
Thank you for your delightful feedback. We are thrilled to hear that you and your family enjoyed your stay with us. It is wonderful to know that the amenities, such as the elevator and air conditioning, made your stay more comfortable, especially during the summer heat.
We are glad our location provided convenience for dining and exploring the nearby attractions. It´s great to hear that the layout of the apartment, with two bathrooms and a separate living area, worked well for your family, allowing everyone to relax and enjoy their time.
We appreciate your understanding regarding the nearby construction and are pleased it did not impact your experience. Your kind words mean a lot to us, and we hope to welcome you and your family back in the future.
Réponse du service qualité
Dear Sharon,
Thank you for taking the time to share your feedback. We are pleased to hear that your stay was pleasant.
However, we are concerned about your comment regarding not being credited for a night through no fault of your own. We were not aware of any issues during your stay, and we have no record of any dissatisfaction reported. We take such matters very seriously and would appreciate more details so that we can address your concerns appropriately.
Please feel free to contact us directly so we can discuss this further and ensure your complete satisfaction.
Quality Department.
Réponse du service qualité
Dear Limay,
Thank you so much for your wonderful feedback. We are thrilled to hear that you enjoyed your stay and found our location convenient and safe. Your kind words about our amenities and team mean a lot to us.
We appreciate your understanding regarding the nearby construction noise. While we strive to ensure a peaceful environment for our guests, there are occasionally external factors beyond our control, such as third-party construction. We are glad this did not impact your overall experience.
It´s great to know that you found the apartment clean, modern, and comfortable, and that the additional touches, such as the slippers and counter space in the bathroom, made your stay more enjoyable.
Thank you for highlighting the convenience of nearby restaurants and markets, and for recommending us so highly. We strive to provide a top-notch experience for all our guests, and your satisfaction is our greatest reward. We hope to welcome you back in the future.
We couldn’t figure out how to turn off the fan in the first bedroom + construction made the terrace a bit too dusty.
Réponse du service qualité
Dear Kylin,
Thank you for sharing your feedback with us. We are pleased to hear that you found our hosts responsive on WhatsApp and appreciated the ease of coordinating key pick-up. It´s also wonderful to know that the location worked well for you.
We apologize for the inconvenience regarding the fan in the first bedroom. Please be assured that our team is always available to assist with any queries regarding the operation of the facilities. Additionally, all our guests have access to a QR code in the apartment containing information on how to use appliances and furniture. We apologize for any confusion this may have caused.
Regarding the issue with dust from nearby construction, we regret any inconvenience caused. While we cannot control external construction activities, we will promptly address these concerns to ensure they do not affect the experience of our future guests.
Your feedback is invaluable as we strive to provide a comfortable and enjoyable stay for all our guests. If there is anything else we can assist you with or if you have any further comments, please do not hesitate to let us know.
We look forward to welcoming you back in the future for an even better experience.
Quality Department.
Réponse du service qualité
Dear Maira,
Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed the excellent location of our apartment in one of Seville´s best neighborhoods, with great restaurant options and cultural attractions nearby. It´s great to know that you found the apartment well-equipped with a complete kitchen, clean and comfortable bedrooms, and spacious, clean bathrooms with a good water pressure shower.
We appreciate your recommendation and look forward to welcoming you back in the future.
Réponse du service qualité
Dear Stephanie,
Thank you for taking the time to share your feedback with us. We´re pleased to hear that you enjoyed the great location of our property and that it provided ample space for your group of 5.
We´re sorry to learn about the inconvenience caused by the ongoing construction work, which affected your ability to shade the patio. Your feedback is valuable to us, and we will make sure to provide better communication about any construction activities to our future guests.
Nevertheless, we´re glad to know that you found our place to be safe and convenient for your stay.
We appreciate your understanding and hope to have the opportunity to host you again in the future under better circumstances.
The property is situated at an ideal location. Very near to restaurants, facilites and main sites. It was clean and comfortable. I would recommend it.
Réponse du service qualité
Dear David,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Quality Department.
Réponse du service qualité
Deat Tao,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Réponse du service qualité
Dear Nicole,
thank you very much for your kind words. We´re thrilled to hear that you found our location absolutely ideal, with everything within walking distance. It´s great to know that you enjoyed the terrace for some sunbathing and found the beds comfy. Your satisfaction is our priority, and we´re delighted that you had a pleasant stay with us. We hope to have the pleasure of welcoming you back in the future.
Réponse du service qualité
Dear Brottier,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Réponse du service qualité
Dear Julie,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
the apartment was spectacular. decorated impeccably. Every little detail was provided; kitchen ware, glassware, amenities, coffee, etc..
nothing not to like.
Réponse du service qualité
Dear Myriam,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Quality Department.
Réponse du service qualité
Dear Anita,
Thank you very much for your wonderful review. We´re thrilled to hear that our location was perfect for exploring old town Seville, and that you enjoyed its proximity to great restaurants, the Alcazar, and Cathedral. It´s fantastic that you found the patio view beautiful and relaxing, and that the furnishings were modern and comfortable. We´re glad the washing machine was convenient for you. It´s great to hear that Alex and Inma were helpful and provided you with wonderful recommendations. Thank you for the side note about Jesters coffee for breakfast; we´ll be sure to check it out. We´re delighted that you really enjoyed your stay, and we hope to welcome you back again in the future.
Réponse du service qualité
Dear Jenny,
Thank you for your review. We´re thrilled to hear that you enjoyed your stay in our apartment and that you found the location to be great.
We strive to provide our guests with a comfortable and convenient experience, and we´re delighted that we succeeded during your visit. We hope to have the opportunity to welcome you back again soon.
Réponse du service qualité
Dear Isabelle,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Réponse du service qualité
Dear Marcin,
Thank you very much for your wonderful review. We´re thrilled to hear that you enjoyed the perfect location close to the old town and beautiful park, as well as the walking distance to many interesting places, restaurants, shops, and green areas. We´re delighted that you found the apartment nice, elegant, comfortable, and clean. It´s fantastic to know that your check-in experience went smoothly and that the place lived up to the description and photos. We truly appreciate your kind words and recommendation. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.
Thank you for your kind review. We´re pleased to hear that the apartment met your expectations, being spacious and impeccably clean, just as depicted in the photos. We apologize for any inconvenience caused by the smell from the bathroom drain and appreciate you bringing it to our attention. Rest assured, we will address this issue to ensure a more pleasant experience in the future. We look forward to welcoming you back to Pablo´s apartment.
Réponse du service qualité
Dear Mariana,
Thank you for your kind review. We´re pleased to hear that the apartment met your expectations, being spacious and impeccably clean, just as depicted in the photos. We apologize for any inconvenience caused by the smell from the bathroom drain, and appreciate you bringing it to our attention. The smell issue is an isolated incident and may be due to external factors, but rest assured, we will address this issue to ensure a more pleasant experience in the future. We look forward to welcoming you back to Pablo´s apartment.
L´emplacement de l´appartement est idéal. La proximité avec Alcazar et la Giralda est pratique pour visiter le centre ville.
L´appartement est très étriqué et dispose d´escalier pour accéder au salon cuisine à l´étage. Les escaliers ne sont pas sécurisés et ont posé problème car nous avions 3 bébés lors de ce voyage. Les photos ne sont pas à l´image de la réalité de l´appartement. Les chambres sont très petites, le couloir de distribution très étroit et la terrasse à l´étage n´est pas utilisable, elle donne sur des travaux et des maçons qui sont tous les jours de 8h à 19h. Les odeurs des égouts sont très fortes dans les salles de bains. L´humidité est apparente sur les murs de l´appartement à proximité des ouvertures. L´accès en voiture est compliqué et le parking le plus proche est constamment plein. On a du se garer à plus de 1km de l´appartement.
Réponse du service qualité
Dear Youssef,
We are grateful for your positive review highlighting our apartment's central location.
We want to express our regret for the inconvenience caused by parking challenges. Due to the central location, parking can be challenging, and we recommend exploring alternative transportation options.
Being located in the city centre limits the possibility of being able to park in the central areas as most streets are pedestrian, however, we are next to the wonderful Plaza de Santa Cruz where you can stop for a few minutes to unload luggage. On the other hand, we regret that as it was a holiday period, the nearest car park was full and we were forced to park a few metres further away.
On the other hand, we do apologize if you didn't find apartment to your liking. Regarding the space, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future, offering a better experience.
Warm regards,
Quality Department
Réponse du service qualité
Dear Lori,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Kind regards,
Quality Department
Réponse du service qualité
Dear Zak,
Thank you for your kind words in your review. It´s truly gratifying to hear that our attention to cleanliness was noticed during your stay. Creating a welcoming and hygienic environment is something we take to heart, and we´re pleased to know that it contributed positively to your experience.
Your feedback encourages us to continue upholding these high standards. We appreciate your choice to stay with us and hope to have the privilege of hosting you again.
Kind regards,
Quality Department
Réponse du service qualité
Dear Mélissa,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient.
We deeply regret that you experienced about odor during your stay. One of our main objectives is customer satisfaction, so it saddens us to know that in your case we have not met it.
Problems with odors happen at specific times, they are not something that recurs over time. Even so, we have taken direct measures to avoid any similar situation with our future guests.
We would have liked to have been made aware of this problem during your stay so that we could have provided you with an adequate response.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future, offering a better experience.
Warm regards,
Quality Department
Réponse du service qualité
Dear Sabra,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department
Réponse du service qualité
Estimado Angel Benito,
Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Angélique,
Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience with the malodorous bathroom. Please be assured that we take your comments seriously and will address the issue promptly to ensure it doesn´t recur. We appreciate your kind words regarding the rest of your experience and are delighted to hear that overall, everything met your expectations. Your input is invaluable to us as we strive to provide the best possible service. We look forward to welcoming you back for an improved experience.
Réponse du service qualité
Dear Marie Claude,
Thank you for your kind words and positive review. We´re delighted to hear that you enjoyed our beautiful and bright apartment with its carefully curated decor. It´s wonderful to know that the location in the lively Santa Cruz neighborhood offered a perfect balance of vibrancy and tranquility. Your recommendation is greatly appreciated. We hope to have the pleasure of hosting you again for another enjoyable stay.
Réponse du service qualité
Dear Bart,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards,
Quality Department
Réponse du service qualité
Dear Virginie,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial.
We deeply regret that you experienced about odor during your stay. We would have liked to have been made aware of this problem during your stay so that we could have provided you with an adequate response. One of our main objectives is customer satisfaction, so it saddens us to know that in your case we have not met it. Problems with odors happen at specific times, they are not something that recurs over time. Even so, we have taken direct measures to avoid any similar situation with our future guests.
Your feedback is important, and we will use it to improve our processes and provide a better experience for our guests. If you choose to stay with us again in the future, we´ll make sure your experience is more in line with our usual high standards. Thank you for bringing these matters to our attention.
Kind regards,
Quality Department
Réponse du service qualité
Dear Linnea,
Thank you for your feedback and for choosing our apartment for your stay. We´re pleased to hear that you enjoyed the space and the excellent location.
We apologize for the issue with the bedding but are glad to know that our cleaning service promptly addressed the matter to your satisfaction. Ensuring the cleanliness and comfort of our apartments is a top priority for us.
We appreciate your recommendation, and we´d be delighted to host you again should you return to the area.
Kind regards,
Quality Department
Réponse du service qualité
Dear Stacey,
We want to express our sincere gratitude for your generous comment about your stay in our apartment. We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience.
Kind regards,
Quality Department
Réponse du service qualité
Estimada Denise,
Agradecemos sinceramente que se haya tomado el tiempo para compartir sus comentarios con nosotros después de su estancia en nuestro apartamento.
Lamentamos mucho cualquier inconveniente que haya experimentado. Queremos aclarar que las obras son situaciones puntuales y no representan la experiencia que normalmente ofrecemos. No tenemos control directo sobre las acciones de los vecinos. Dicha información la obtuvimos el día de su llegada, y aunque tratamos de intervenir en la medida de lo posible para garantizar la comodidad de nuestros huéspedes, en este caso no fue posible, ya que es algo ajeno a nosotros.
Esperamos que, a pesar de este contratiempo inicial, las acciones tomadas por nuestro equipo, ofreciéndoles una alternativa de alojamiento, haya repercutido positivamente en su estancia. Nuestro objetivo principal es brindar a nuestros huéspedes una experiencia cómoda y agradable, y esperamos que esta segunda opción haya cumplido con sus expectativas.
Sería un placer recibirles en el futuro para ofrecerles una experiencia lo más satisfactoria posible.
Departamento de Calidad
Réponse du service qualité
Dear Chris,
Thank you for sharing your feedback. We´re pleased to hear that you appreciated the apartment´s location and cleanliness during your stay. We apologize for the inconvenience caused by the loose tap in the main bathroom sink. We take these matters seriously and will address it immediately to ensure it meets our high-quality standards.We would have greatly appreciated it if you had informed us of this problem during your stay so that we could have addressed it promptly.
Regarding the noisy construction work in a neighboring apartment, we understand that this was disruptive. Please note that this construction work is an isolated incident and does not reflect the typical experience in our apartments. Unfortunately, such external factors are beyond our control, but we appreciate your understanding.
We value your feedback and will use it to continually improve our services. Despite these inconveniences, we hope you had an enjoyable stay in Seville and would consider staying with us again in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Louisa,
Thank you for sharing such a wonderfully positive review. Your feedback is like a ray of sunshine for us. It was a pleasure to host you at Santa Teresa VIII in Seville. Your enjoyment of your stay and your kind words mean a lot to us. We can´t wait to welcome you back for another fantastic experience. Your satisfaction is our utmost priority, and we´re grateful for your trust in us.
Kind regards,
Quality Department
Réponse du service qualité
Dear Julien,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department
Réponse du service qualité
Dear Emilie,
Your satisfaction is our ultimate goal, and we´re grateful for your kind words. If your travels lead you back our way, we´d be thrilled to welcome you once again. Your feedback empowers us to continue delivering memorable experiences. Thank you for sharing your experience with us and for allowing us to be a part of your journey.
Kind regards,
Quality Department
Réponse du service qualité
Dear Clarice,
We deeply regret that upon your arrival, you did not find coffee or toilet paper in the apartment. As a courtesy to all our guests, we always provide these essentials on the day of their arrival to make their stay more enjoyable. We are pleased that upon reporting this inconvenience, our colleagues promptly provided them to you.
. Regarding the maintenance and other issues you mentioned, we will thoroughly inspect and address them to ensure the best experience for our future guests. Your feedback is instrumental in helping us improve, and we appreciate your understanding.
We hope that despite the inconveniences you encountered, you were able to enjoy our wonderful city, and that the late check-out offered by our colleagues made your stay a bit more comfortable and pleasant. We hope you will give us another chance in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Kathryn,
We´re pleased to hear that you had a great experience with the apartment and found the check-in process and communication with the host to be effective. We understand that the elevator issue posed some challenges during your stay, and we apologize for any inconvenience this may have caused. We´re glad to inform you that the elevator has been repaired and is now in working condition.
Your feedback is valuable to us as it helps us improve our services and facilities. We´re delighted that despite this challenge, you were able to enjoy the apartment´s exceptional location. Thank you for choosing our accommodation, and we hope to welcome you back for a more comfortable stay in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Ryan,
Thank you for highlighting the positive aspects of our location in Seville. Being near the main attractions is a key focus for us. We´re pleased that our location enhanced your experience. We look forward to welcoming you back to Seville in the future.
Kind regards.
Quality Department Manager
Réponse du service qualité
Dear Mala,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Location was ideal! The terrace was really great, the whole apartment was lovely. Would 100% return!
The apartment could do with more mirrors - in particular each bedroom should have a full length mirror. Also housekeeping should leave more toilet paper. We had a group of 6 and had to buy our own toilet paper after two days. All very minor complaints though!
Réponse du service qualité
Dear Sinead,
Thank you for sharing your positive experience about the apartment´s location and amenities. We´re glad to hear that you enjoyed the terrace and the overall ambiance. We´d be thrilled to welcome you back anytime!
Your feedback is greatly appreciated. We´ll certainly take note of your suggestion regarding mirrors, especially full-length mirrors in the bedrooms. We´ll also address the issue with housekeeping not leaving enough toilet paper. Your comments help us identify areas for improvement, and we´re committed to ensuring a more seamless and comfortable stay for all guests.
Thank you for your understanding of these minor concerns. We´re dedicated to enhancing the guest experience and making your next stay even more enjoyable. If you have any more thoughts to share or questions, please feel free to reach out.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Dawn,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Diana,
Muchas gracias por tu maravillosa reseña. Nos alegra que hayas disfrutado de tu estancia en nuestro hermoso apartamento y de la encantadora ubicación en el corazón de Sevilla. Esperamos verte de nuevo pronto.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Shaista,
Thank you for sharing your experience and for staying with us. We appreciate your feedback and will take your comments into consideration to improve our services. We hope you still had an enjoyable stay in Sevilla.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Michelle.
Thank you for your wonderful review! We´re delighted to hear that you enjoyed the beautifully decorated apartment and its convenient location. We appreciate your kind words.We look forward to hosting you again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jason.
Thank you for your wonderful review. We´re thrilled that you found our place modern, comfortable, and conveniently located. We appreciate your recommendation.
Kind regard.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Alan,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Jorge. Agradecemos sinceramente sus comentarios y sugerencias, y lamentamos cualquier inconveniente que haya experimentado. Nos gustaría asegurarnos de que sepa que tomamos en serio cualquier feedback de nuestros huéspedes. Esperamos tener la oportunidad de mostrarles nuestra mejora en su próxima estadía. Javier S.V. Departamento de Calidad.
Réponse du service qualité
Dear William,
Thank you for your wonderful review! We´re delighted to hear that you enjoyed our flat.
Kind regards
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Christine,
Thank you for your kind review. We´re delighted to hear that our spacious apartment was perfect for your family and that the location allowed you to easily explore the best of our city. We take pride in the cleanliness and modernity of our apartment, and we´re glad you found it comfortable. It was a pleasure being your host, and we´re happy to have contributed to your wonderful memories of Sevilla.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Deepa,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear guest,
we´re thrilled to read your positive review of our apartment. Thank you for highlighting the cleanliness, comfort, and exceptional service we provide. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ronica,
Thank you for choosing our apartment for your holiday in Serville and for sharing your wonderful review with us. We are pleased to know that you found everything to be up to your expectations. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Emilien,
We would like to thank you for choosing to stay at our apartment in Seville and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
de locatie, het dakterras
Réponse du service qualité
Dear guest,
Thank you for choosing our apartment and for the description of the facilities, as well as the surroundings. We are delighted to know that you have enjoyed the area and very much look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Kim,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Thank you for the great words to the many perks the facilites has to offer, specially the remarks about the kitchen.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Adam,
Thank you for this heartwarming review after your stay with us. To know that you have enjoyed the apartment and its location in one of the most historical places of Seville fills us with great joy. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jeremy,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
La ubicación y la decoración del lugar.
El olor desagradable de un baño y el no disponer de agua caliente durante la estancia. Aunque avisamos en la mañana, tardaron dos horas en comunicar con nosotros, por lo que no pudimos resolver la situación. Tiene muchas escaleras para subir a la segunda planta y eran muy estrechas.
Réponse du service qualité
Estimado Huésped:
Sentimos profundamente escuchar que no disfrutara al máximo de su experiencia en nuestro apartamento, ya que nos esforzamos día a día en convertir cada estancia en algo inolvidable.
Sobre los inconvenientes que describe, contamos con un teléfono disponible las 24 horas del día para llamadas de emergencia. Nuestro equipo de atención al cliente respondió a su mensaje por mensajería instantánea tan pronto como la oficina abrió el domingo por la mañana. Nos agrada informar de que, tras estudiar su incidencia, se ha procedido a la sustitución del termo y a la colocación de dispositivos inhibidores de olores para garantizar la máxima comodidad de nuestros huéspedes.
Aunque lamentamos que tras la atención y soluciones ofrecidas durante su estancia nos evalúe con esta puntuación, queremos aprovechar para agradecerle elegirnos para su estancia en Sevilla y por el tiempo dedicado en escribir una reseña. Esperamos nos dé la oportunidad de recibirle de nuevo pronto, asegurando que cumplimos todos nuestros estándares para demostrarle nuestro verdadero nivel de calidad.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear June,
We are thrilled that every aspect of your stay in our Santa Teresa VIII apartment was perfect. Thank you for this gran review and for the recommendation. We look forward to hosting you again in the near future.
Jose L.H. Campos
Quality Department Manager
Er was een vochtprobleem, zichtbaar op de muur van de woonkamer maar vooral veel hinder door de geur. Er is geen mogelijkheid om je bagage ergens achter te laten als je vroeger toekomt/later vertrekt. Na veel vragen van ons zijn we uiteindelijk doorverwezen naar een bagage opslagplaats in de stad. Een spiegel in elke kamer zou handig zijn.
Réponse du service qualité
Dear Inez,
Thank you for choosing us for your stay in Seville and for taking the time to review us.
It seems that some aspects of your stay prevented it from being perfect. We would like to inform that we have already adressed the problems with the smell and has been solved now. Should a early check-in or late check-out not be available out of our stated times, we suugest the most convenience concierge/lockers services to our guests. Finally, we want to thank you for all your valuable feedback. We will certainly have it under consideration.
We look forward to having the opportunity of hosting you again, ensuring we exeed your expectations.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Bernadette,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Veridiana:
Gracias por esta gran reseña tras su estancia en nuestro apartamento. Leemos con satisfacción que hemos sido capaces de ofrecer un buen servicio en comodidad y limpieza. Esperamos tener la oportunidad de volver a alojarle de nuevo muy pronto.
Jose L.H. Campos
Director de Calidad
twee verdiepingen, terras, goede bedden en aan alles was gedacht. zeer compleet
niets
Réponse du service qualité
Dear Monique,
Thank you for choosing us and for writing this review. We could not be happier that you enjoyed your stay. We hope to receive you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jason,
Thank you for choosing us and for writing this review. It seems that some aspects of your stay were not up to our usual standards. Please accept our most sincere apologies for the inconveniences that you describe. Rest assured we have taken good note of it and we are already looking into the problem. We hope you will give us the opportunity to show you our real level of hospitality in a future stay to recover your trust in us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Omar:
Muchas gracias por alojarse con nosotros y por escribir esta maravillosa reseña. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Kelly,
We are very happy that this new apartment could match your expectations and that everything worked out in the end. Thank you for this review, we will be delighted to receive you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ajay,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Luis, Muchísimas gracias por esta maravillosa evaluación. Es la mejor de las recompensas que podemos recibir. Estaremos encantados de volver a recibirle en su próxima visita a Sevilla.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Isabelle,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Seville. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear John, Thank you for the magnificent review highlighting the great location of the apartment and the equipment of the kitchen. We look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Rikard, We are happy that we could match your expectations and that we could help to make of your trip to Seville a memorable event. Thank you again for praising our staff and for recommending us to the travel community. We hope to welcome you again in the near future.
Jose L.H. Campos
Quality Department Manager
There was a problem with the hot water the first day after that it was solved
Réponse du service qualité
Dear Ofer,
Thank you for writing this wonderful review. We are happy that the problem with the hot water could be fixed promtly and you could enjoy your stay.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Stuart, thank you for this very kind review of our apartment and we look forward to serving you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Cécile, thank you very much for your kind feedback. It is a pleasure for us to know that you had a memorable stay with us.
Hope to meet you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Paul, thank you very much for your kind feedback. It was a pleasure to assist you family during your stay in Seville and we hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Réponse du service qualité
Dear Dorothy, thank you very much for choosing our apartment for your stay. We are delighted that our superior location was a highlight of your stay, in addition to the cleanliness and decoration of the apartment.
We are glad to know that we were able to match your holiday expectations and look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Ana Maria, thank you very much for sharing your personal opinion about your stay in our great location which offers an easy access many key sites in the city and gives great local feel. We are glad to know that you enjoyed your time with us.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Réponse du service qualité
Thank you Trisha for your positive feedback. We are glad to know that the apartment met your expectations and you had an enjoyable stay with us.
We appreciate your kind recommendation and we would love to have you stay with us again.
Aija T.
Quality Department
Réponse du service qualité
Dear Andrew, thank you for your feedback. We are glad to know that you enjoyed your stay with us.
We appreciate your time in sharing your personal experience and we would love for you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Deb, thank you for making us your choice accommodation on this occasion and for taking the time to review your stay.
We would love you to come back and enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Dear Cate, thank you very much for your kind comments regarding your stay. It was a pleasure to assist you on this occasion and we hope we will see you on future trips to Seville.
Aija T.
Quality Department
Réponse du service qualité
Dear John, thank you very much for your kind feedback and recommendation to other guests.
We look forward to serving you again in the near future.
Aija T.
Quality Department
Réponse du service qualité
Estimada Laura, le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Réponse du service qualité
Dear Robert, thank you very much for your kind feedback and for sharing the highlights of your stay with us.
We look forward to meet you soon again.
Aija T.
Quality Department
Réponse du service qualité
Dear Nathalie,
First of all, we would like to thank you for choosing one of our apartments for your vacations in Seville and for the opinion you shared with us and our future guests. We are delighted to know your personal experience about your stay in one of our unbeatable locations.
We are looking forward to seeing you again soon.
Aija T.
Quality Department