It’s a high range apartment, completely renovated and furnished, with the best qualities and designs. It has three bedrooms, all of them large, each of them with a closet. Two of the bedrooms have amazing sea views, and the third one has view to a quiet indoor patio. The single beds are 1,90x0,90 large, the double bed is 1,90x1,50. Both bedrooms with outdoor views are perfectly isolated, so it is possible to enjoy the beautiful view of the sea without any noise problem.
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The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Reception and luggage custody service. 5€ per suitcase and day.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Muelle Heredia Apartment
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Response from the Quality Department
Estimada Inma, muchas gracias por su amable comentario. Nos alegra saber que les ha gustado el apartamento, aunque como comenta es una pena que no hayan podido disfrutarlo plenamente. Esperamos de todo corazón que su madre se encuentre mejor. Ha sido un placer haberles alojado y estaremos encantados de volver a recibirles en el futuro. Saludos.
Fátima Roca - Responsable Dpto. de Calidad
Heating worked well only in the living room, bathrooms and all 3 bedrooms could not be properly heated. Both bathrooms had electrical heating which helped but was not ideal. Good thing is that weather was pretty nice during a day so we did face major issues. Bathrooms and a kitchen were occasionally has some unpleasant but not too intensive smell but not sure if it was because no one stayed in the apartment for some time or it is something else. Bathroom sink in a master bedroom was not functioning until I opened a sink cap on one and removed a sink cap on another.
Response from the Quality Department
Dear Emir, thanks for your comment. We are sorry that the heating will not work well during your stay. We would have liked you to inform us of this during your stay to notify a technician and give you an immediate solution. We apologize for this and take note about the problems you are commenting to check and solve it. We hope that despite this you have enjoyed your stay and we will work to continue improving. Regards.
Fatima Roca - Chief of Customer Service
View on the sea, good localization, very nice living-room, two bathrooms, big kitchen, well equipped. Very helpfull staff.
Smell in one bedroom (water installation failure caused damp smell).
Only issue we had was a bit of a pong from the drainage system - though I know this can happen when there is no rain through the system
Er was een rioollucht in het appartement, niet constant, de ene dag meer dan de andere. Ook buiten op straat rook je dat soms.
Response from the Quality Department
Dear Monique, thanks for your comment. We are glad to know that you liked the apartment in general. We are sorry for the smell problem and we are already working to solve it. We hope you enjoyed your stay with us. Regards.
Fatima Roca - Chief of Customer Service
las camas no eran acordes a la categoría del piso, se podía descansar pero es lo único que mejoraría del apartamento
Response from the Quality Department
Estimada Ana, gracias por su comentario. Sentimos que los colchones no le hayan parecido suficientemente confortables. Son nuevos (comprados hace menos de un año) y quizá por ello el grado de rigidez de los mismos no fueran de su gusto, pero en absoluto se encuentran en mal estado y somos conscientes que al igual que ocurre con las almohadas, el confort del mismo puede ser muy subjetivo. En cualquier caso nos alegra saber que los demás aspectos del apartamento fueron de su agrado. Saludos Fátima Roca - Responsable Dpto. de Calidad
Allrommet fungerte veldig fint når vi var så mange. Det ene badet og to av soverommene var uten mugglukt.
Response from the Quality Department
Dear guest , Thank you for your feedback. I am very sorry about all the inconvenience. The apartment has been checked and the problem has been fixed by a professional. We always try to fix the problems without delay but we do depend on the professionals availability. We take all the feedback very seriously to improve our services. Kind regards. Rocio Almansa - Delegada de Genteel-Home Malaga.
Mugglukt på kjøkken, bad og soverom. At aircondition ikke virket før det hadde gått en halv uke, og at verten ikke kunne vise hvordan dette fungerte. Mugglukten ble forsterket da aircondition begynte å virke.
Response from the Quality Department
Thank you for your feedback . regarding the air conditioning issue, we haven´t had this problem before and it has always worked properly. We will send a technician to check if there are any faults. You have mention that you could smell something in the property. We will investigate to find out where this smell comes from. I am sorry you experienced these issues during your stay here. I hope you still managed to have a great time. Once again, thank you for your feedback. We work hard to improve our customers experience and all the feedback is welcome. Regards Genteel-Home Team.
Geen gordijntje voor badkamerraam
Response from the Quality Department
Dear Maartje, we are sorry not to have satisfied your expectations, but we would like to know in more detail the reasons for your dissatisfaction and your score in several aspects. We would have liked to know how we could help you improve your stay and solve any problems you had during your stay. Regards
Gar nicht gefallen hat uns der Gestank. Zum einen roch es nach Kläranlage und modrig. Als wir zuhause waren hat alles immer noch modrig gerochen, sogar der Kulturbeutel. Was wirklich schade war, weil die Wohnung sonst top gewesen wäre.
Response from the Quality Department
Dear Elena, thank you for your comment. We are glad to know that you liked the apartment, especially for his central location, full equipment and elegant decoration. We are very sorry about the smell of the pipes. We will check it and inform to the building community if there is a problem in the building that can be resolved soon. It has been a pleasure to have hosted you. Regards
Response from the Quality Department
Dear Esther, thank you for your comment. We are glad to know that you liked the apartment, especially his central location. We are sorry that you had odor problems. It must have been a punctual problem in the building´s plumbing. We have made a treatment and the problem is already solved. Regards
Building work was being carried out in the apartment just beneath ours, so at times the drilling and hammering noise was bad. Fortunately this only occurred during the day.
Response from the Quality Department
Thank you very much for such a lovely review Alicja! It’s great to know you had a pleasant stay and enjoyed your time in our apartment, and its location and facilities!! We are sorry about the oddor problem you told us about, and it´s a pity you didn´t menthion it during your sstay as we would be able to solve it then. We have done all the tests with an expert and now the problem is solved, We are at your disposal if you come back!
Que hubiera parking, pero eso no depende de ellos.
Lo único es que al ser un edificio antíguo había un poco de olor a humedad pero había ambientadores con lo cual no se notaba mucho.
Location , views, comfort and facilities in the apartment.
Power cut affected us on 2 mornings lift didnt work and being 5 floors up was difficult for my elderly mother. However this issue was due to road repairs outside.
Location , views, comfort and facilities in the apartment.
Power cut affected us on 2 mornings lift didnt work and being 5 floors up was difficult for my elderly mother. However this issue was due to road repairs outside.
Ein sehr großzügiges, sauberes und helles Appartement zum Wohlfühlen mit sehr geräumiger und gut ausgestatteter Küche. Der Check-In war unkompliziert und sehr freundlich. Die Wohnung liegt zentral und man kann den überwiegenden Teil der Sehenswürdigkeiten zu Fuß erreichen. Bushaltestellen gibt es zudem gegenüber des Appartements. Gerade auch für eine größere Reisegruppe (wir waren zu Fünft mit unseren erwachsenen Kindern und der Partnerin unseres Sohnes) ist diese Unterkunft optimal: die Wohnung bietet genug Platz und Freiraum für alle, wir fühlten uns sehr wohl und wären gerne noch viel länger geblieben.... Alles war zu unserer vollsten Zufriedenheit
Proximite mais maleuresement ca sentait très très mauvais dans l appartement it smells very Bad mème si l´hôte essaye de camoufler avec des pârfumeurs mais ça sentait très fort l odeur des égouts qui fait mal à la tête c est très grave et j´ai lu ça sur d autre commentaire mais je l´ai pas pris au sérieux .
L odeur dès égout dans la maison La vue sur le port marchant la vue sur des contenaires
Response from the Quality Department
Cher abdellaziz, nous sommes vraiment désolés de ce qui s´est passé. La vérité est que c´était quelque chose de ponctuel qui ne s´était jamais produit auparavant: le voisin ci-dessus voulait réparer un morceau du toit et ouvrir involontairement un tuyau qui était celui qui dégageait l´odeur. Bien sûr, il est déjà réglé et, comme je le disais, il s’agit d’une mesure opportune pour des raisons indépendantes de l’appartement. Nous nous en excusons à nouveau et espérons que nous aurons l´occasion de le recevoir à nouveau dans notre appartement afin que vous puissiez vérifier qu´il n´y a pas d´odeur et nous sommes sûrs que vous aurez un séjour de 10!
Response from the Quality Department
Thank you for your review Helene, it helps us to improve and grow. We are sorry about the inconviniences you had during your stay, and we wiched to know on the moment so we would be able to help and solve the situation. We are working to fix all the issues you have told us so it never happend again. Genteel Home Team