Quiet and pleasant charming studio located in a recently refurbished building, in the heart of Granada. Overlooking Zacatín street, in the most commercial and historical area of the city, a privileged location close to the most important monuments of the city.
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The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Reception and luggage custody service. Included in the price.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Zacatin 102 Loft
from to
The location was great. Right next to some amazing food options, walking distance from Alhambra and city centre. The place was clean, and comfortable. The kitchenette with oven etc was perfect for us as we were there for about 3-nights. Beautifully decorated place that made the few hours we stayed in amazing. The staff who helped us check is was so friendly and helped us with all the necessary instructions to make our stay comfortable.
Nothing.
Response from the Quality Department
Dear Azmeen,
Thank you for sharing your experience. We are delighted to know that our location, facilities, and the service provided by our staff met your expectations.
It’s wonderful to hear that you enjoyed the proximity to the Alhambra and the city center, as well as the comfort and cleanliness of the space. We’re also pleased that the fully equipped kitchen was helpful during your stay.
We look forward to welcoming you again in the future.
Quality Department
Response from the Quality Department
Dear Samuel,
Thank you for your feedback. We are glad to hear that you found the location to your liking.
It was a pleasure hosting you, and we hope to welcome you again in the future.
La juerga de los vecinos una de las noches
Response from the Quality Department
Estimado Miguel Ángel,
Agradecemos sinceramente su comentario positivo sobre nuestra ubicación. Nos complace saber que fue de su agrado.
Respecto al ruido puntual ocasionado por los vecinos, lamentamos cualquier inconveniente que esto haya podido causarle. Sabemos que este tipo de situaciones externas pueden ser difíciles de controlar. Sin embargo, nos comprometemos plenamente con el descanso de todos nuestros huéspedes y nos aseguramos de cuidar la insonorización de nuestras propiedades. A pesar de ello, revisaremos las medidas en este aspecto para garantizar un descanso completo y evitar que situaciones similares se repitan.
Agradecemos su comprensión y esperamos poder recibirle nuevamente en el futuro.
Departamento de Calidad
The property is stunning! It´s in a great location in the city center and within walking distance to shops, restaurants, and sites. It was quiet at night, the bed was comfortable, and there was an elevator (convenient for luggage). My family rented a unit in the same building (the attic) and it was amazing! They had views of the cathedral at night and the Alhambra. Would happily stay there again.
I wish I hadn´t needed to meet with someone for check-in to receive the keys, however, they were accommodating with the meeting time and even let me check in early.
Response from the Quality Department
Dear Elizabeth,
We sincerely thank you for your kind comments. We are pleased to hear that you enjoyed the location and views of the property, as well as the tranquility and comfort of the bed. We are also glad to know that both you and your family had such a positive experience in the building.
Regarding the check-in process, we always strive to offer the best personalized service, which is why we conduct check-ins in person to ensure our guests receive the attention they deserve. We regret if this method was not exactly what you preferred, but we are glad that our team was flexible with the meeting time and allowed you to check in earlier than planned.
Thank you once again for your recommendation and feedback. It will be a pleasure to welcome you again in the future.
Quality Department
Response from the Quality Department
Dear Nicholas,
Thank you for your kind review. We’re delighted to hear that you enjoyed the fantastic location and found our communication clear and responsive. It’s wonderful to know that the apartment met your expectations in cleanliness, amenities, and the additional guides and recommendations provided.
We’re so glad you had a great stay and would be happy to welcome you again in the future.
Response from the Quality Department
Dear Sukang,
We sincerely thank you for taking the time to share your experience. We are pleased to hear that you enjoyed our location and found it convenient for accessing the main tourist attractions in Granada. It is a pleasure for us to offer such a privileged location, close to the Cathedral, with easy access to shops and public transportation.
We appreciate your kind comments and look forward to the pleasure of welcoming you again in the future.
Quality Department
Great location and cozy apartment
Sofa bed not very comfortable
Response from the Quality Department
Dear Elizabeth,
We sincerely thank you for your kind comments and are glad to hear that you had a great experience in Granada, enjoying our excellent location and the cosy atmosphere of the flat.
We are sorry if the sofa bed was not quite to your liking. We know that the perception of comfort can be subjective and vary according to personal preferences; however, we will take your comment into account and review your comfort and consider appropriate action.
Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you in the future.
Quality Department
Response from the Quality Department
Dear Nader,
Thank you very much for your review. We are glad to hear that you enjoyed your stay in our home and that our hosts contributed to making your experience even more enjoyable.
We look forward to welcoming you again in the future.
Response from the Quality Department
Dear Jake,
We sincerely thank you for your review. We are glad to hear that you enjoyed the excellent location of the accommodation and that you found the place clean, tidy and well maintained. Your satisfaction is our priority and we hope to have the opportunity to welcome you back in the future.
Response from the Quality Department
Estimada Hada,
Le agradecemos sinceramente sus comentarios positivos sobre la ubicación, comodidad y limpieza del apartamento. Nos complace saber que su estancia fue agradable y que el espacio fue adecuado para su grupo.
En cuanto al ruido, tal como bien menciona, este puede deberse a nuestra ubicación privilegiada en pleno centro de Granada. Nos tomamos muy en serio la insonorización de nuestros apartamentos y lamentamos si, en esta ocasión, no fue del todo suficiente. Agradecemos sus observaciones, ya que nos permitirán revisar este aspecto y realizar las mejoras pertinentes para asegurar que no sea un inconveniente para nuestros futuros huéspedes.
Le agradecemos nuevamente su comprensión y sus amables palabras. Esperamos tener el placer de recibirle nuevamente en su próxima visita.
Response from the Quality Department
Dear 亦辛,
Thank you for your review and we are glad to hear that you enjoyed your stay in Granada and that the location was to your liking. We hope to have the opportunity to welcome you back in the future.
Response from the Quality Department
Dear Matheus,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Amazing location, the lady who checked us in was super friendly and provided us with recommendations for eating, parking and not to miss attractions
Response from the Quality Department
Dear Mylene,
Thank you very much for your review. We are glad to hear that you enjoyed our excellent location and that our staff provided you with a warm welcome along with helpful recommendations for your stay. We strive to provide a friendly and personalised service, so it is gratifying to know that you had such a positive experience.
We look forward to welcoming you again in the future.
Quality Department
Response from the Quality Department
Dear Linoshka,
Thank you very much for your kind review. We are pleased to hear that you enjoyed your stay and found the flat to be as described, clean and well equipped. We are glad that the location close to the Cathedral, shops and restaurants was convenient for you. We especially appreciate your recommendation and your words about our responsiveness. We hope to have the pleasure of welcoming you again in the future.
Response from the Quality Department
Dear Aurore,
Thank you very much for your review. We are glad to hear that you enjoyed the central location of the accommodation and that you found everything perfect for your stay. We appreciate your words about our responsiveness to your requests. It is a pleasure to know that your experience was satisfactory. We hope to have the opportunity to welcome you again in the future.
Response from the Quality Department
Dear Maham,
Thank you very much for your kind review. We are glad to hear that you found the accommodation great and well located and that the flat respected your expectations in terms of cleanliness and comfort. We are pleased that the balcony was to your liking and that our luggage storage service was useful during your stay. We also appreciate your appreciation for our prompt communication. We look forward to welcoming you again in the future.
Response from the Quality Department
Dear Mohamad,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Location and cleanliness
Nothing
Response from the Quality Department
Dear Karthick,
We sincerely appreciate your positive feedback about our accommodation in Granada.
We especially appreciate your compliments on the location and cleanliness of the flat, as we strive to maintain high standards of cleanliness and to provide a convenient location for our guests.
We look forward to welcoming you again in the future.
Quality Department
Response from the Quality Department
Dear Aliza,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay. Thank you for being a part of our journey and for your kind words.
Quality Department.
Response from the Quality Department
Dear Curtis,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Location was excellent, central to Cathedral/downtown and not far from Alhambra. Host kindly met us on site and made arrival as easy as possible. Living area of flat was bright and roomy.
The bed was too small (we are both tall) - a double (not a queen) crammed into a corridor-type space next to the kitchen. Generally the flat, while fine, did not quite live up to the photos - it was bright and clean but smaller than it seemed online.
Response from the Quality Department
Dear David,
Thank you very much for your kind words and compliments about the excellent location and cleanliness of our flat. We are glad to hear that you enjoyed its proximity to the Cathedral, the city centre and the Alhambra, as well as the brightness and spaciousness of the living area. We are also pleased that the reception on your arrival was to your liking.
We sincerely regret that the size of the bed and the flat in general did not respect your expectations. We try to be as transparent as possible in the description of our flats by providing detailed pictures and a floor plan with space and bed measurements. We appreciate your feedback as it helps us to improve and provide a better service to our future guests.
Thank you again for your comments and we hope to have the opportunity to welcome you back in the future.
Quality Department
Tout était parfait , l’emplacement, la propreté et le confort de l appartement ! Habituellement je prend toujours des hôtels mais j’avoue que la j’ai été conquises ! Merci encore pour ce bon moment
Response from the Quality Department
Dear Nadia,
Thank you so much for your glowing review of your recent stay with us. We´re thrilled to hear that everything was perfect for you, from the location to the cleanliness and comfort of the apartment! We´re delighted that we could provide an experience that exceeded your usual expectations from hotels. Thank you again for your trust, and we hope to have the pleasure of welcoming you back for another wonderful stay.
Quality Department.
Response from the Quality Department
Dear Rafael,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Great location. Awesome balconies. That it had a washing machine. I like that someone met me and showed me the place. I thought it was a great touch.
The main door to the building remained open and felt that was not safe
Response from the Quality Department
Dear Doria,
Thank you for sharing your feedback with us. We´re glad to hear that you appreciated the great location, the awesome balconies, and the convenience of having a washing machine in the apartment. It´s always our aim to provide a warm and welcoming experience, and we´re delighted that you found the personal greeting to be a nice touch.
We regret to learn about your concern regarding the security of the main door to the building. Your safety and peace of mind are of utmost importance to us, and we apologize for any inconvenience this may have caused. We wish you had contacted us during your stay so that we could have promptly addressed the issue and taken steps to ensure your comfort and security.
Please know that we take your feedback seriously, and we will investigate the matter further to prevent any similar occurrences in the future.
We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay.
Quality Department.
Response from the Quality Department
Dear Q Deng,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
The property was clean and had all the amenities you required. Lovely living room and kitchen allowing you to relax and stay in after a long day of exploring.
Not necessarily the property but the noise from other guests can be heard and was difficult to sleep on occasions. Outside noise settled around 2am but depends on if you get noisy guests from the apartment opposite.
Response from the Quality Department
Dear Waqar,
Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will take the necessary steps to address your concerns. Thank you again for your review, and we look forward to welcoming you back soon.
Quality Department.
Just as an improvement suggestion, it would be nice to have some coffee, sugar, salt and oil in the room. We didn´t plan to cook but could be useful for those who wanna cook to have the basics. We could really use coffee in the morning though :)
Response from the Quality Department
Dear Carglar,
We would like to express our sincere gratitude for your kind words and for choosing our apartment for your recent stay. We are delighted to hear that you enjoyed your time with us and appreciate your positive feedback. Thank you again for your review, and we look forward to welcoming you back soon.
Quality Department.
Response from the Quality Department
Dear Stanislav,
Thank you for taking the time to leave your feedback. We´re delighted to hear that you found our apartment cozy and enjoyed its central location. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.
Quality Department.
Response from the Quality Department
Dear Michal,
Thank you immensely for your glowing review. We´re thrilled to hear that you enjoyed your stay with us and found our location to be truly exceptional. It´s wonderful to know that our staff´s assistance added to the enjoyment of your visit, and that you appreciated the comfort and thoughtful amenities of our apartment. Your recognition of our efforts to provide helpful tourist suggestions is greatly appreciated.
We´re delighted to have provided you with a memorable experience, and we´re already looking forward to welcoming you back for another fantastic stay.
Quality Department.
Tuvimos una pequeña confusión con el parking por falta de comunicación por parte de los trabajadores. Al final se revolvió todo. A pesar de esta confusión, volveremos a repetir.
Response from the Quality Department
Estimada Irene:
Agradecemos sinceramente su amable comentario sobre su reciente estancia en nuestro alojamiento en Granada. Nos complace saber que disfrutaron de la ubicación privilegiada en el corazón de la ciudad, así como de la limpieza, decoración y comodidades que ofrecemos. Lamentamos sinceramente la confusión con respecto al estacionamiento, pero nos complace saber que se resolvió satisfactoriamente. Esperamos sinceramente tener el placer de darle la bienvenida nuevamente en el futuro y ofrecerle una experiencia aún más satisfactoria.
Departamento de Calidad.
poco espacio para cuatro personas, tienes que hacer las camas del sofá cama (no dejan ni los edredones con su funda) la tv no funcionaba, cortan aire caliente por la noche y si lo enciendes sale aire frío.
Response from the Quality Department
Estimada Veronica:
Agradecemos sinceramente sus comentarios detallados sobre su reciente estancia en nuestro establecimiento. Nos complace saber que la ubicación, el edificio y la decoración hayan sido de su agrado. No obstante, lamentamos cualquier inconveniente que haya tenido durante su estancia. En relación al sofá cama, nuestro protocolo consiste en no dejarlo preparado de antemano para brindar a nuestros huéspedes la flexibilidad de decidir el momento más conveniente para hacerlo. Creemos que esto permite una llegada más personalizada y cómoda, ya que cada huésped tiene preferencias diferentes. Sin embargo, queremos destacar que estamos siempre abiertos a atender solicitudes específicas. Si hubiésemos recibido la petición de dejar el sofá cama preparado a su llegada, lo habríamos hecho con gusto para asegurar su comodidad desde el primer momento. En relación a la calefacción, nos complace informarle que su correcto funcionamiento no implica interrupciones durante la noche, ya que está diseñada para operar de manera continua. Nos alegra saber que nuestro equipo estuvo al tanto para abordar este inconveniente, y que en el resto de la estancia, tras recibir su información, la calefacción haya funcionado de manera correcta. Lamentamos no haber sido informados acerca del problema con la televisión ya que nos habría permitido tomar medidas inmediatas para encontrar una solución. Valoramos sus comentarios y siempre buscamos oportunidades para mejorar. A pesar de estos pequeños inconvenientes, confiamos en que haya disfrutado de su estancia en nuestra maravillosa ciudad. Será un honor recibirle nuevamente en el futuro, donde nos esforzaremos por brindarle una experiencia más placentera.
Departamento de Calidad.
Lack of space around bed area and especially in the bathroom. Shower let water go all over the bathroom floor. Very little coffee or tea.
Response from the Quality Department
Dear Pearl,
Thank you for your recent stay at our apartment. We appreciate your positive comments on our location, heating, and recent refurbishments. We apologize for any inconvenience you faced with. We regret that we were not aware of the issue with the shower during your stay, as it would have been our priority to address them promptly to ensure a more comfortable experience for you. Regarding the space, we strive to be transparent with our guests by providing comprehensive information about the layout and features of our accommodations on our website, including a floor plan and detailed descriptions. We regret that, in your case, the perceived sense of space did not meet your expectations.
On another note, we would like to mention that we usually provide coffee capsules as a courtesy to make our guests´ arrival more enjoyable. We regret that it was not sufficient for you, and we will take this information into account for future improvements. Thank you for staying with us, and we look forward to welcoming you again in the future.
Quality Department.
Cleanliness to improve.
Response from the Quality Department
Dear Federico. We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. We apologize for the inconvenience you experienced regarding the cleanliness at our Zacatin 102 in Granada. We want to assure you that we maintain high cleanliness standards and take your feedback seriously. Your experience does not reflect our usual standards, and we will investigate and address this issue promptly. We appreciate your input and hope to have the opportunity to provide you with a more satisfying stay in the future.
Quality Department.
On ne pouvait mieux en terme d’emplacement, un milieu très animé et riche au niveau culturel. L’appartement était très confortable et très bien équipé, laveuse/sécheuse, lave-vaisselle…
Response from the Quality Department
Dear Benoit,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Quality Department.
Response from the Quality Department
Dear Rui,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Quality Department.
Response from the Quality Department
Dear Davide,
Thank you for your review. We´re delighted that you appreciated our prime location, attention to detail, and the equipment provided. Ensuring a comfortable and memorable stay for our guests is our top priority, and your positive feedback reaffirms our commitment to excellence. We look forward to the opportunity to host you again in the future and continue providing you with exceptional service.
Quality Department.
Response from the Quality Department
Dear Guillermo,
Thank you for taking the time to share your detailed feedback. We´re thrilled to hear that you found our location to be excellent and convenient, with accessible amenities like the elevator and two private entrances. We appreciate your kind words about the cleanliness and arrangement of the apartment, as well as the availability of A/C.
Your comments about the potential noise from the busy shopping street are duly noted. We appreciate your understanding in this regard, since being located in the heart of the city has its advantages and some disadvantages, but as the apartment has windows that isolate noise well, closing them will be enough to avoid any noise from outside.
Should your travels bring you back to the area, we would be delighted to host you again.
This is not a 1 bed flat. It is a studio. There is no bedroom, the bed is in the entrance hall behind the front door. I don’t know how this place had such a good rating. The balcony is not a balcony.. it is a Juliette. The flat was around €160 for the night but €210 was taken from my account. Shen I checked on booking. com there was an extra €52 (tax) in small print which I hadn’t noticed. Booking.com should make this extra payment clearer . The payment was not tax but cleaning?? When we booked into the apartment it was not clean. The bathroom was dirty with black hairs in the shower and sink. My wife went to put some rubbish in the bin and it was full from the previous client…. It stunk (goodness knows how long it had been there). When we complained to the host they apologised and said they would refund us the cleaning money (I have the message confirming this).That was 2weeks ago and now they are ignoring my WhatsApp. Verity disappointed with this place. Owe will not stay again and I wouldn’t recommend it
Response from the Quality Department
Dear Jonh,
Thank you for sharing your feedback regarding your recent stay. We appreciate your comments, and we´re sorry to hear that your experience did not meet your expectations.
We apologize if there was any confusion about the property´s layout. We strive to provide accurate descriptions on our website, and we do have information about the property´s layout and the cleaning fee clearly stated on our booking page.
We are also disappointed to hear about the cleanliness issues you encountered upon arrival. This is not in line with our standards, and we apologize for this oversight. We are pleased to hear that our host acknowledged this issue and promised a refund for the cleaning fee. Upon receipt of your comments we have taken the appropriate action and the reimbursement has already been made by us. We are sorry for the delay.
We appreciate your feedback and take it seriously as we continually work to improve our guest experience. We hope you might reconsider staying with us in the future, and we would be grateful for the opportunity to make it up to you.
Quality Department.
Response from the Quality Department
Estimada María:
Gracias por tomar el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos complace haber cumplido con sus expectativas.
Departamento de Calidad
Muy bien, en general. Muy acogedor y céntrico. La decoración espectacular!!!. Volveremos!! 🥰🥰
Response from the Quality Department
Estimada María,
Gracias por sus amables palabras resaltando la ubicación y las instalaciones de nuestro apartamento así como la decoración del mismo. Nos alegra saber que disfrutó de su estancia con nosotros, y esperamos haber superado con creces sus expectativas. Es un placer recibir a clientes como usted, y estaremos encantados de volver a servirles pronto para hacer su estancia aún más memorable.
Departamento de Calidad
Response from the Quality Department
Estimada Dalia:
Gracias por sus amables palabras y por compartir su experiencia. Estamos emocionados de saber que tuvo una estancia cómoda. Sería un placer darle la bienvenida de nuevo en el futuro.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Preston,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
none
Response from the Quality Department
Dear Yidong. Thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Response from the Quality Department
Estimada Marina. Gracias por compartir su experiencia con nosotros. Pedimos sinceras disculpas por cualquier inconveniente que pueda haber encontrado durante su estancia. Sus comentarios son cruciales para que podamos mejorar nuestros servicios. Apreciamos mucho su comprensión y sus observaciones constructivas. Jose L.H. Campos Director de Calidad.
Response from the Quality Department
Dear Gwenaëlle,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Kelsey,
We wanted to express our deepest appreciation for choosing our apartment for your recent stay. Your oppinion is highly valued, and we hope that our facilities and services met all your needs. It would be an absolute pleasure to have the opportunity to host you again soon. We remain at your service, ready to make your next visit just as memorable, if not more so.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Tim,
Thank you sincerely for selecting our apartment as your temporary home. We are truly grateful for your trust in us, and we hope that your stay was comfortable and enjoyable. We are excited about the possibility of hosting you again and providing you with another remarkable experience. Please know that we are committed to surpassing your expectations on every subsequent visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Jevina,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Natalie,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Rodrigo:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento y del edificio con nosotros. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Tener que estar informando a una persona de mi hora esacta de llegada en varias ocasiones y después de tanta información tuvimos que esperar en la puerta con muchisimo frio a que llegara la chica. Que se retrasó en la hora que habiamos quedado. Tener descuento en parking, ya que el apartamento no cuenta con el, entendiendo que se encontraba en zona centro de la ciudad, esta bien, pero tener que estar despendiendo de una persona para que nos de los tickets a las 12 de la noche, no es de agradrado.
Response from the Quality Department
Estimada Isabel:
Agradecemos sus comentarios después de su reciente visita. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro.
Hemos tomado nota de sus observaciones relacionadas con el servicio que recibió en el check in y nos disculpamos por la espera excepcional que experimentó a su llegada, haremos todo lo posible para mejorar en este aspecto nuestros servicios. Queremos hacerle llegar nuestras más sinceras disculpas por si ello hubiera podido causar algún inconveniente a usted y a sus seres queridos.
Apreciamos el tiempo que tomó para compartir sus preocupaciones, esperamos que nos de la oportunidad de ofrecerle un mejor servicio en un futuro.
Jose L.H. Campos
Director de Calidad
Se trata de un edificio entero lleno de aprtamentos turisticos. Ubicacion muy centrica. Capsulas de cafe incluidas.
cama de matrimonio en mitad del pasillo. Logistica para recoger la llave
Response from the Quality Department
Estimada Clara:
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Granada.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Lucía:
Muchas gracias por alojarse con nosotros y por escribir esta maravillosa reseña. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Por decir algo, la cama no nos pareció del todo cómoda
Response from the Quality Department
Estimado José María:
Muchas gracias por alojarse con nosotros y por esta maravillosa reseña. Nos alegramos enormemente de que haya disfrutado de su estancia.
Jose L.H. Campos
Director de Calidad
La ubicación del apartamento era ideal. El apartamento muy bonito, limpio y bien decorado.
No me gustó que la habitación de matrimonio no estuviera separada de la cocina por ningún tabique. Y para mi, le faltaban dos cosas: manteles y trapos de cocina y secamanos. Por lo demás, todo perfecto.
Response from the Quality Department
Estimada Montava:
Gracias por esta maravillosa puntuación y las observaciones, ya que nos servirán para saber qué aspectos podemos mejorar aún para ofrecer mejores servicios a nuestros futuros clientes. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
localización perfecta y muy buena limpieza
Cobran extra por la llegada fuera de sus horarios y no hay habitaciones es un apartamento entero separado salón y cama por el pasillo de la cocina. Se oye ruido de la calle
Lattialla paljon hiuskarvoja.
Response from the Quality Department
Dear Pauli, thank you very much for taking the time to review your personal experience in our apartment.
We appreciate your higlights on our installations, and we are sorry about the imperfections in our services you describe in your comments. We always strive to guarantee high standards related to hygiene and cleanliness, we are aware that it is one of the most important aspects of the stay. For future occasions please do not hesitate to contact our team inmediately to point out any imperfections in our services.
We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
Response from the Quality Department
Dear Frank, thank you very much for your valuable review.
We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
The host was very kind and helpful. The location was excellent.
Response from the Quality Department
Thank you very much for your positive feedback.
We are delighted that our superior location was a highlight of your stay, in addition to our helpful staff.
It was a pleasure to assist you on this occasion and we hope to meet you soon again.
Aija T.
Quality Department
Good staff, perfect location.
Small /40 cm/ balcony.
Response from the Quality Department
Thank you very much for choosing our apartment for your stay in Granada and for sharing your opinion, your feedback means a lot to us.
We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Response from the Quality Department
Dear Julie, thank you very much for choosing our paartment fo ryour stay and for sharing your personal experience. We are delighted that our superior location was a highlight of your stay.
Next time you visit our city, we would love to have you stay with us again.
Aija T.
Quality Department
Response from the Quality Department
Thank you Roxana for your kind feedback and for sharing the highligh of your stay.
We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Spazio interno alla casa un po piccolo
Response from the Quality Department
Dear Marco, we are glad to know that you enjoyed your stay with us.
We appreciate your time in sharing your personal experience in our apartment and we would love for you to come back and enjoy more unforgettable days with us.
Aija T.
Quality Department
Muy bien situado para poder ir a cualquiera de los barrios de Granada. La decoracion es muy agradable. Se ve muy nuevo todo.
Response from the Quality Department
Queremos darle las gracias por haber elegido nuestro apartamento para su estancia en Granada y por compartir su experiencia. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.
Aija Teilane
Departamento de Calidad
Guste de la atención del personal, de la comodidad del apartamento, decoración y toda la accesibilidad y comodidades disponibles para nuestra estadia.
No gusté de la central del aire acondicionando, por dos dias estubo a 28 grados dentro del apartamento, estando incómodop ara dormir. De verdad que no contacte con el personal que administrava todo eso porque nis horários de vuelta al apartamento eran muy tarde, pero se resolvio en el momento d ela salida.
La ubicación, el apartamento estaba muy bien. Era muy acogedor
Lo que menos me gustó es que no se puede entrar con el coche para dejar las maletas y para colmo no hay ningún parking cerca. Tuvimos que coger un taxi para poder llegar al apartamento