Recogidas apartment has a large and bright living room with a big windows which give a panoramic view of Alhambra and the downtown area of Recogidas street. The kitchen is wide and it’s full equipped with a dining table and all the kitchenware that you could need in your stay. The apartment has three bedrooms, one of them with double bed (1.50x1.90) and the other two with twin beds (0.90x1.90). All the bedrooms are comfortable and large. There are two independent bathrooms with shower.
View on the map
Recogidas Apartment
from to
Appartement spacieux, agréable et bien placé en plein centre-ville au milieu des commerces. Reste silencieux car les chambres donnent sur l´arrière. Parking (payant) à proximité.
La cuisine est très grande avec plein de placards mais quasiment rien pour cuisiner ! Un unique petit torchon minuscule, une éponge pour toute la maison, aucune base de cuisine (sel, huile... rien), vraiment pas pratique pour le quotidien. Le ménage n´était fait qu´en surface, des kilos de poussière sous les lits, des objets tachés, plus vieillot que ce que les photos laissent imaginer. Bref, c´est vraiment dommage car sinon l´appartement est très bien et l´emplacement parfait.
Response from the Quality Department
Dear Charlotte,
Thank you for sharing your experience with us. We are glad to hear that you enjoyed the apartment´s location and its spaciousness, as well as the proximity to parking and the quiet atmosphere of the rooms.
Regarding the kitchen, we are sorry that the equipment details did not fully meet your expectations. We always strive to provide the most complete apartment possible, including essential condiments to make our guests´ welcome more pleasant. We apologize for not meeting your expectations in this aspect and will take note of your suggestions for future improvements.
As for the cleaning, we deeply regret any inconvenience you experienced. This type of situation is not typical of our services, and we apologize for it. We assure you that we will review our cleaning processes to ensure similar situations do not occur in the future, as we are committed to providing a high-quality service at all times.
Your feedback is very valuable to us, and we will take it into account for continuous improvement.
We hope to welcome you again in the future and offer you an even more satisfying experience.
Quality Department
Response from the Quality Department
Dear Yufan,
Thank you for your kind feedback. We are pleased to hear that you found the location convenient and well-situated.
It was a pleasure hosting you, and we hope to welcome you again in the future.
Response from the Quality Department
Dear Caroline,
Thank you so much for your wonderful feedback. We are delighted to hear that the apartment met your expectations and that its location was convenient for exploring the attractions. It’s also great to know that the check-in process was smooth and that our communication was helpful during your stay.
Your recommendation means a great deal to us, and we would be honored to welcome you back should you visit Granada again.
Response from the Quality Department
Dear Cindy,
Thank you for your kind words. We are pleased to hear that you found the staff helpful and responsive. It is also wonderful to know that you enjoyed the excellent location.
Your satisfaction is our priority. We look forward to welcoming you again in the future.
Todo en general, el piso es impresionante, la ubicación inmejorable y la atención fantástica
Nada, todo genial
Response from the Quality Department
Estimado Lucio,
Le agradecemos sinceramente por compartir su experiencia. Nos complace saber que disfrutó de su estancia en nuestra ciudad y en el apartamento. Es un honor recibir su reconocimiento sobre la calidad del piso, su ubicación y el servicio brindado. Sus palabras nos motivan a seguir ofreciendo el mejor de los servicios.
Esperamos poder darle la bienvenida nuevamente en el futuro.
Departamento de Calidad
Response from the Quality Department
Estimado Antonio,
Le agradecemos sinceramente por sus amables comentarios. Nos complace saber que disfrutó de la casa y de su ubicación. Siempre trabajamos para ofrecer a nuestros huéspedes una estancia agradable y nos alegra que haya tenido una experiencia positiva.
Esperamos poder recibirle nuevamente en el futuro.
Response from the Quality Department
Dear François,
Thank you for your kind comments. We are delighted to hear that you found the accommodation perfect and that the location, as well as the size and cleanliness of the apartment, met your expectations. We also greatly appreciate your recommendation and are pleased that you found the value for money to be excellent.
We would be honored to welcome you back in the future.
Response from the Quality Department
Dear Jean-Philippe,
Thank you for your kind feedback. We are pleased to hear that the apartment was a great fit for your family and that the space allowed for a comfortable and enjoyable stay. We always strive to provide a welcoming environment for all our guests, especially families.
We hope to have the pleasure of welcoming you back in the future.
Response from the Quality Department
Dear Asad,
We sincerely thank you for your kind comment. We are glad to hear that you found the accommodation nice and suitable for families. It is our pleasure to provide a welcoming and comfortable space for our guests.
Thank you again for your feedback, and we look forward to welcoming you and your family on future occasions.
Response from the Quality Department
Estimado José María,
Muchas gracias por su comentario. Nos complace saber que disfrutó de la excelente ubicación y que encontró el alojamiento amplio y cómodo. Su satisfacción es muy importante para nosotros.
Esperamos recibirlo/a nuevamente en el futuro.
Departamento de Calidad
Response from the Quality Department
Dear Zali,
We sincerely thank you for your review. We are pleased to hear that you found the flat very nice and that you enjoyed the panoramic view of the city. We appreciate your willingness to recommend our place. We look forward to welcoming you again in the future.
Rien.
Response from the Quality Department
Dear David,
Thank you very much for your kind words. We are pleased to hear that you found the flat beautiful, spacious and well located. We value your feedback very much and are glad you enjoyed your stay.
We look forward to welcoming you back in the future.
Quality Department
I liked everything.
All windows should have screens to prevent entry of mosquitoes when they are open. Operator must provide temporary storage for tourists with late scheduled flights.
Response from the Quality Department
Dear Yasser,
Thank you very much for your kind comments. We are glad to hear that your stay was pleasant and that you felt at home. Your suggestions regarding luggage storage and the installation of window screens are very much appreciated and will be taken into consideration for possible future improvements.
Again, we thank you for sharing your impressions and hope to have the opportunity to host you again in the future.
Quality Department
The location is really convenient.
The mattresses are not very comfortable
Response from the Quality Department
Dear Siu,
We thank you very much for your kind comments and for recommending our property, as well as for highlighting the convenient location.
We regret that the mattresses did not respect your expectations. While we understand that comfort can be a subjective factor and vary according to each guest´s preferences, we apologize if this was not to your satisfaction and we will take your feedback into consideration.
We thank you again for your feedback and hope to have the opportunity to welcome you in the future.
Quality Department
Well equipped kitchen, great location comfy beds
Needed more attention to cleaning, hairs in shower, cutlery in dishwasher, coffee pot left full
Response from the Quality Department
Dear Sarah,
We sincerely thank you for your positive comments about the kitchen, the location and the comfort of the beds. We are glad to hear that these aspects were to your liking.
Regarding your comments on cleanliness, we are surprised as this is not a comment we usually receive as it does not reflect our quality standards. Please be assured that we will review our cleaning processes to ensure that situations like this do not occur in the future. Your feedback is very much appreciated as it helps us to identify areas for improvement.
We hope that, despite these inconveniences, your stay was pleasant and we look forward to welcoming you back in the future and providing you with an even more satisfying experience.
Quality Department
何もなしパーフェクトです！
Response from the Quality Department
Dear Michiyo,
Thank you for sharing your experience with us. We are glad to hear that you had an excellent stay and that everything was to your liking. It is very gratifying to know that our staff made a good impression on you and that the communication via WhatsApp was convenient for you.
We look forward to welcoming you again in the future.
Quality Department
Response from the Quality Department
Dear Mohammend,
We sincerely thank you for your kind review. We are very pleased to hear that the flat and its location exceeded your expectations. We are honoured to have contributed to a successful stay. We look forward to welcoming you again in the future.
Response from the Quality Department
Dear Farhad,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
This is a truly lovely home, clearly very well-taken care of and even better than the pictures illustrate. We were comfortable and close to everything. Paid parking is available within a 5-minute walk of the apartment. I would book another stay here in a heartbeat!
Response from the Quality Department
Dear Benjamin,
Thank you for taking the time to evaluate your stay with us and for highlighting the advantages of the apartment. We will be pleased to welcome you again in the future.
Quality Department
Response from the Quality Department
Estimado Oscar,
Muchas gracias por sus amables comentarios sobre su reciente estancia. Nos alegra saber que el apartamento cumplió con sus expectativas en cuanto a amplitud, equipamiento, conservación, limpieza, y que la ubicación haya sido de su agrado.
Lamentamos sinceramente si la falta de ingredientes básicos en la cocina le causó algún inconveniente. Como empresa, nos esforzamos por ofrecer una experiencia acogedora, y normalmente incluimos este tipo de amenidades para hacer la bienvenida más cómoda para nuestros huéspedes. Agradecemos mucho su observación y la tomaremos en cuenta para realizar mejoras en el futuro.
Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia aún mejor.
Response from the Quality Department
Estimado Víctor,
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros.
Response from the Quality Department
Dear Mailin,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Quality Department
La ubicación inmejorable, era bastante amplio y estaba bien equipado
Necesitaría una limpieza más minuciosa. Había algunas manchas en la cocina de grasa, en las sábanas. Las camas individuales eran algo incómodas
Response from the Quality Department
Estimada Elena,
Agradecemos sinceramente su comentario sobre su reciente estancia en nuestro alojamiento. Nos complace saber que encontró la ubicación inmejorable, que el espacio era amplio y bien equipado.
Lamentamos profundamente que la limpieza no haya cumplido con sus expectativas. Nos esforzamos por mantener los más altos estándares de calidad y nos sorprende escuchar sobre estas situaciones, ya que no son comunes en nuestros servicios. Le aseguramos que informaremos a nuestro equipo de limpieza para tomar las medidas necesarias y realizar un seguimiento más riguroso, con el fin de alcanzar la perfección que siempre intentamos mantener.
Respecto a las camas individuales, lamentamos que no hayan sido de su mayor agrado. Entendemos que las preferencias pueden variar según la persona. Aun así, comunicaremos a nuestro equipo sus observaciones para que evalúen posibles mejoras pertinentes.
Agradecemos nuevamente su feedback, que es vital para nuestra mejora continua, y esperamos tener la oportunidad de recibirle nuevamente en el futuro para ofrecerle una experiencia aún mejor.
Departamento de Calidad
Response from the Quality Department
Dear Athraa,
Thank you for your valuable review and for letting us know where we can still improve to make our guests´ stay an unforgettable experience. We look forward to welcoming you again soon.
Quality Department
Response from the Quality Department
Dear Asaad,
Thank you for your feedback. We´re glad to hear that you found the apartment comfortable and enjoyable. Anticipating your next stay with us.
Response from the Quality Department
Dear Ruby,
Thank you for your wonderful feedback about your recent stay in Granada. We are delighted to hear that you had a great experience and enjoyed the central location of our apartment, which allowed easy access to all the main sites as well as exploring the charming neighborhoods away from the center.
We are pleased that the apartment suited your group perfectly, with comfortable bedrooms and a spacious living room ideal for relaxing between activities. It was a pleasure hosting you, and we appreciate your kind words. We hope to welcome you back for another great stay in the future.
Nothing comes to mind.
Response from the Quality Department
Dear Mariam,
We sincerely thank you for your very positive review of your recent stay in our flat. We are pleased to know that you found the space to be amazing, with sufficient bedrooms and bathrooms, all in perfect condition. It is especially gratifying to know that the air conditioning in each room contributed to your comfort.
We are glad to hear that you enjoyed your stay and hope to have the pleasure of welcoming you back in the future.
Quality Department
Response from the Quality Department
Dear Terri,
Thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon.
Response from the Quality Department
Dear Kamilah,
Thank you so much
for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Nulla era tutto perfetto
Response from the Quality Department
Dear Margherita,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Quality Department.
Simplemente advertir que en el edificio hay pisos de estudiantes y el viernes por la noche hicieron una fiestas hasta altas horas de la madrugada. Esto lógicamente no depende de la propiedad, pero si buscas un alojamiento silencioso, no es la mejor opción. Y quizás recomendaría la limpieza también por debajo de las camas, porque había unos pelusones muy grandes.
Response from the Quality Department
Estimada ECMS81:
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Departamento de Calidad.
Fabulous location in the centre of everything. Easy to come and go. PLENTY of room for six adults and all bits provided (d/washing, laundry, lovely towels, etc).
The smallest of issues but we need a cloth towel for the kitchen ( easy fix!)
Response from the Quality Department
Dear Janice,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Quality Department,
Response from the Quality Department
Dear Amna,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Quality Department.
Response from the Quality Department
Dear Zgorelec,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Las camas
Response from the Quality Department
Estimado Jose María:
Muchas gracias por tomarse el tiempo para compartir sus pensamientos sobre su estancia en nuestro alojamiento en Granada.
Lamentamos mucho escuchar que su descanso no estuvo a la altura de sus expectativas debido a la comodidad de los colchones.
Nos esforzamos por proporcionar un ambiente acogedor y relajante para todos nuestros huéspedes, y nos entristece saber que no pudo disfrutar de un descanso reparador durante tu estancia.
Queremos asegurarle que la calidad de tu experiencia es de suma importancia para nosotros.
Nos gustaría destacar que contamos con un equipo dedicado y disponible las 24 horas del día, los 7 días de la semana, para atender cualquier solicitud o necesidad que puedan tener durante su estancia. Desde problemas técnicos hasta solicitudes de cambio de alojameinto, nuestro equipo está capacitado y listo para ayudarle de la mejor manera posible.
Queremos agradecer de nuevo su comentario y esperamos volver a hospedarles en un futuro.
Rien , tout était très bien.
Response from the Quality Department
Dear Ruiz,
Thank you for taking the time to evaluate your stay with us and for highlighting the advantages of the apartment. We will be pleased to welcome you again in the future.
Quality Department.
Response from the Quality Department
Dear Austin,
Thank you for your kind words about our flat. We are very glad you enjoyed your stay and hope you will give us the opportunity to serve you again soon.
Response from the Quality Department
Dear Miranda,
Thank you for your lovely review and for the recommendations to the readers. We are certain future guests will find them most useful.
No welcome pack but there were some cleaning products provided. No tea towel which was frustrating as needed to use paper towel as didn´t want to use the dishwasher just for glasses and cups. Located on the 6th floor, there is a small lift, no problem for us but worth bearing in mind.
Response from the Quality Department
Dear Susan,
Thank you for taking the time to share your feedback with us. We´re delighted to hear that you enjoyed the great central location of our apartment, situated above shops yet providing a peaceful atmosphere on the 6th floor. We´re pleased that you found the spacious accommodation beautifully furnished, despite it not matching the property in the photo.
Regarding your comments about the welcome pack, we apologize for any inconvenience caused. While we do provide cleaning products, we´ll certainly take your feedback into consideration to enhance our guest experience. We understand your frustration about the absence of a tea towel, and we´ll ensure this is addressed promptly for future guests.
We appreciate your mention of the small lift on the 6th floor and will make sure to highlight this detail for the benefit of our future guests. Your insights are invaluable to us, and we hope to have the opportunity to welcome you and your friends back on your next visit to Granada. If there´s anything else we can do to improve your experience, please don´t hesitate to let us know.
Quality Department.
El ascensor es muy pequeño y se queda pillado con nada.
Response from the Quality Department
Estimado Samuel:
Agradecemos sinceramente sus amables palabras y nos complace saber que disfrutaron de su estancia en nuestro apartamento. Lamentamos mucho escuchar sobre su experiencia con el ascensor, se trata de problemas puntuales en el mismo que abordaremos con la adminsitraciónn del edificio para que no se repitan. Su retroalimentación es invaluable y nos ayuda a mejorar continuamente nuestros servicios. Esperamos tener la oportunidad de darles la bienvenida nuevamente y brindarles una experiencia sin contratiempos.
Departamento de Calidad.
Las mesas del salón un poco incómodas ,pero sin importancia
Response from the Quality Department
Estimada Clotilde:
Agradecemos sinceramente sus comentarios positivos sobre su estancia en nuestro establecimiento. Nos complace saber que disfrutó de nuestra ubicación céntrica, las vistas a Sierra Nevada desde el salón y la tranquilidad a pesar de estar en el corazón de la ciudad. Nos alegra que haya tenido una experiencia relajante y placentera. Tomamos nota de su comentario sobre las mesas del salón y lo tendremos en cuenta para futuras mejoras. Esperamos darle la bienvenida nuevamente en el futuro.
Departamento de Calidad.
Response from the Quality Department
Dear Danielle,
Thank you for your glowing review. We´re delighted to hear that our apartment met all your needs and provided you with the comfort you desired. It´s fantastic to know that you found the central heating and AC, along with the well-equipped kitchen, to be particularly convenient. We´re glad you enjoyed the brightness and spaciousness of the flat. We appreciate your kind words and hope to welcome you back soon for another wonderful stay.
Quality Department.
There are some leaks in the windows facing the street. There is no free luggage storage and it is not convenient enough
Response from the Quality Department
Dear Weixin,
Thank you for your review and for highlighting the positive aspects of our location and room facilities. We´re sorry to hear about the leaks in the windows facing the street; we´ll promptly address this issue to ensure a more comfortable stay for our guests in the future. Regarding luggage storage, as we do not have a physical reception, we unfortunately do not offer free luggage storage. We apologize for any inconvenience this may have caused and appreciate your understanding. We hope to have the opportunity to welcome you back for an improved experience.
Quality Department.
Nada malo que decir
Response from the Quality Department
Estimada Marelly: Le agradecemos sinceramente por sus amables palabras y por elegir nuestro departamento. Nos complace saber que la ubicación fue de su agrado y que el lugar cumplió e incluso superó sus expectativas según las fotografías. Apreciamos su reconocimiento a la excelente atención brindada por Marta y nos alegra saber que su estadía fue muy agradable. No dude en visitarnos nuevamente en el futuro; será un placer recibirla.
Departamento de Calidad.
Nothing.
Response from the Quality Department
Dear Judith,
Thank you for your kind words and continued loyalty. We´re delighted to hear that you found our apartment beautiful, spacious, and luxuriously decorated, with a convenient central location. It´s wonderful to know that you appreciate the well-equipped amenities. We´re pleased to have you as a returning guest, and we look forward to welcoming you again in the future. Your satisfaction is our priority, and we appreciate your positive feedback.
Quality Department.
the apartment was not clean , had not been vacuumed properly before we arrived, some of the dishes also were dirty, none of the bedrooms are ensuite and the bedroom sizes are very tiny a foul smell emanated from the potties after use and there was no exhaust to let it out, had to leave windows open in the cold to do so
Response from the Quality Department
Dear Vandita,
Thank you for taking the time to share your feedback. We´re pleased to hear that you found the location convenient and appreciated the size of the living room and kitchen. However, we sincerely apologize for the cleanliness issues you encountered. If we had been informed during your stay, we would have promptly addressed these concerns to ensure your comfort. Your comments are valuable, and we will take steps to improve our cleaning processes. We appreciate your understanding and hope to have the opportunity to provide a more satisfactory experience in the future.
Quality Department.
Response from the Quality Department
Dear Maddie,
We appreciate you highlighting the central location and cleanliness of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Cozy
Response from the Quality Department
Dear Shu Chuan,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Quality Department.
Good shower. Has a washing machine. Three bedrooms and two baths. Lots of space in living room and kitchen; lots of closet space in 2 of 3 bedrooms. Location very convenient to Granada sights. On 6th floor with view of Alhambra (if you lean out the window), and has elevator. Good a/c & heating, TV, modern appliances.
Bathroom floors needed a little more cleaning. No hand soap in 2nd bathroom. Location is not accessible to cars, so we had to be dropped off at a nearby plaza and walk 5-7 min to apt. Pictures show rugs in living room and bedrooms, but none in actual apartment (chilly floors!) [ special circumstance just for our stay: unfortunately host had to deal with accident at another property, so was ~25 min late to meet us at apartment ]
Response from the Quality Department
Dear Georganne,
Thank you for taking the time to share your experience during your stay. We´re delighted to hear that the facilities, space, and the convenient location aligned with your expectations, making your visit to Granada enjoyable.
We apologize for the lapses in cleanliness in the bathroom floors and the absence of hand soap in the second bathroom. Your feedback is invaluable, and we´ll address these issues to ensure a higher standard of cleanliness and amenities for our guests in the future.
Regarding accessibility to the apartment, we want to clarify that due to the location in the heart of the city near to the most important monument can bring difficulty in parking in front of the building as most streets are pedestrian, that´s why we always recommend the nearest parking lots.
We apologize for the absence of rugs during your stay. Sometimes, we need to removed it for proper cleaning and maintenance, which takes a few days. We regret that your stay coincided with this period. Finally, we deeply regret your wait for check-in. Occasionally, due to circumstances beyond our control, we may experience some punctual delays, but we will strive to always provide the best for our guests and avoid similar situations in the future.
We appreciate your understanding and feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.
Quality Department.
Response from the Quality Department
Estimada Pau:
Nos gustaría expresar nuestro sincero agradecimiento por elegir nuestro apartamento como su alojamiento. Nos complace saber que nuestra ubicación céntrica cumplió con sus necesidades. Estar situados en el corazón de Cádiz es una de nuestras mayores ventajas, y nos alegra que haya mejorado su experiencia. Esperamos recibirle nuevamente en el futuro y brindarle otra estancia memorable.
Departamento de Calidad.
Response from the Quality Department
Dear Aline,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Quality Department.
Response from the Quality Department
Estimada Maria:
Valoramos profundamente su elogio sobre la ubicación y limpieza de nuestro apartamento. Nos complace saber que nuestra localización contribuyó a hacer su estancia aún más agradable. Gracias por confiar en nosotros; su satisfacción sigue siendo nuestra máxima prioridad
Mala impresión al entrar en la casa. El salón: mobiliario (sofá, sillones, reposapies..) sin mantenimiento ni limpieza. Se ve la suciedad del uso de no lavarse y manchas en el tapizado. El suelo es de marmol y lo mismo, no se ve como debería.. Habitaciones: no son tan grandes como parecen. Los colchones son estrechos. Los nórdicos estaban reusados, sucios, con manchas. En una de las habitación sólo hay una cama y no tiene ropero. A las paredes les haria falta una manita de pintura. Esa parte de la casa, el mantenimiento y limpieza, está completamente descuidado. Y la limpieza por el cambio de alquiler.. Dejaron el paño de la cocina usado con y en un cajon del baño una toalla usada y sucia. Tuvimos que adaptarnos a usar el salon sucio - y con respecto a las habitaciones, tuvimos que separar lo sucio para que se lo llevarán y reponerlo. Me he sentido engañada. He creido y pagado el nivel de alquiler que anuncian y las condiciones que me encontré son vergonzosa. No lo recomiendo.
Response from the Quality Department
Estimada Yurena:
Agradecemos sus comentarios detallados sobre su experiencia con nosotros. Su perspectiva es valiosa y nos complace que haya destacado aspectos positivos, como la ubicación conveniente, los baños bien reformados y la atención que recibió por parte de nuestro equipo.
Sin embargo, lamentamos profundamente que haya tenido una impresión negativa al entrar en la casa y que su experiencia en las habitaciones y en términos de limpieza no cumpliera con sus expectativas. Entendemos su descontento con los problemas que menciona en su reseña. Estos aspectos son cruciales para nosotros por lo que tomaremos acciones para evitar que estas situaciones se repitan en el futuro.
Nos disculpamos por los inconvenientes que haya experimentado, especialmente en lo que respecta a la limpieza y la falta de mantenimiento en ciertas áreas. Sin embargo, nos alegra saber que tras comunicar su descontento con nuestros compañeros de atención al cliente, ellos pudieron dar una respuesta pronta, proporcionandoles una limpieza adicional, nuevos edredones, toallas, almohadas y un detalles como lo es el tan tipico vino y jamón de nuestra tierra, para intentar así garantizar el disfrute de su estancia. Estamos comprometidos en proporcionar un ambiente limpio y cómodo para todos nuestros huéspedes, y sus comentarios nos ayudarán a abordar estos problemas de manera eficaz. ,
Lamentamos que no haya tenido una experiencia satisfactoria y le agradecemos por compartir sus preocupaciones. Trabajaremos para mejorar los servicios que ofrece nuestra propiedad y poder cumplir con los estandares marcados respecto a la calidad y excelencia. Si decide darnos otra oportunidad en el futuro, esperamos que podamos superar sus expectativas y brindarle una estancia mucho más agradable.
Departamento de Calidad.
Response from the Quality Department
Dear Arif,
Thank you for taking the time to share your feedback with us. We´re thrilled to hear that you found our apartment a harmonious blend of traditional and modern elements, spacious, and suitable for families. We´re also pleased that you enjoyed the proximity to various restaurants and bars, and that our host could accommodate an early check-in.
We apologize for any inconvenience caused by the noise from the upstairs neighbors. We´ll explore options to minimize such disturbances in the future. Your valuable input helps us improve our guests´ experiences, and we hope to host you again in the future.
The lift was a little scary up to the 6th floor - but it was fine. With two of us really not liking small spaces, it was a bit of a mare to start with until we realised you had to wait for the little glass doors to open completely against the wall before trying to push the outer door open. Hence pushing it too soon, led to panic situation with two of us..... silly. No other issues.
Response from the Quality Department
Dear Julie,
Thank you for taking the time to share your feedback with us. We´re thrilled to hear that you found our property excellent, especially appreciating its convenient location for parking.
We´re also delighted that you found the host lovely, friendly, and readily available when needed. Our team takes great pride in providing exceptional service.
We apologize for any initial discomfort with the lift but are grateful for your patience and understanding in figuring it out. We´re pleased to hear that there were no other issues during your stay.
We look forward to hosting you again, ensuring your next visit is just as pleasant as the last.
Quality Department.
Solo la ducha de uno de los baños estaba estropeada, pero el rociador funcionaba perfectamente por lo que no fue demasiado problema
Response from the Quality Department
Estimada Julia,
Agradecemos sinceramente su comentario sobre su estancia en nuestro alojamiento. Nos alegra saber que encontró que el alojamiento era fiel a las fotos, bien situado y cómodo, y que disfrutó del trato que recibió, así como de los detalles sobre lugares para tapear y comer en Granada. Lamentamos el inconveniente con la ducha en uno de los baños, pero nos complace que el rociador funcionara correctamente y que esto no afectara en gran medida su experiencia. Aún así tomamos nota de sus sugerencias para mejorar y ofrecer un servicio con la máxima calidad que merecen nuestros huéspedes. Estaremos encantados de recibirle en el futuro. Gracias por elegirnos.
Departamento de Calidad.
Response from the Quality Department
Estimada María José:
Agradecemos su comentario sobre la ubicación y amplitud del piso. Nos complace saber que apreció estos aspectos durante su estancia. La satisfacción de nuestros huéspedes es importante para nosotros, y nos alegra saber que se sintió a gusto con la ubicación y el espacio ofrecidos por el alojamiento.
Si en el futuro decide volver a visitarnos, estaremos encantados de recibirle nuevamente y brindarle un servicio de calidad. Gracias por elegir nuestro alojamiento y por su amable comentario.
Departamento de Calidad.
Response from the Quality Department
Estimada Cristina, Gracias por su amable y detallada crítica. Estamos encantados de conocer su experiencia positiva durante su estancia. Sus comentarios proporcionan un gran aliento para nuestro equipo. Es un placer servir a huéspedes como usted, y esperamos su regreso en el futuro.
Departamento de Calidad
Response from the Quality Department
Dear Morad,
Thank you so much for taking the time to share your feedback with us. We´re thrilled to hear that you enjoyed the great location, spaciousness, and well-equipped amenities of the house. It´s wonderful hear this kind words about your stay.
On the other hand, We´re sorry to hear about the inconveniences you encountered during your stay. We appreciate your valuable input about the cleaning issue, and we will definitely work on improving our cleaning processes to ensure a more pleasent environment for our guests. We apologize for the oversight regarding information about bed sheets, and we will make sure to provide more comprehensive information in the future.
We´re also sorry to learn about the issue with the Nespresso coffee machine and the Wi-Fi coverage in certain areas of the bedrooms. Your comments have been noted, and we will address these matters promptly to enhance the overall experience for our guests.
Thank you once again for choosing to stay with us and for sharing your thoughts. Your feedback is invaluable in helping us provide an exceptional experience for all our guests. We would be honored to welcome you and your family back on a future visit.
Response from the Quality Department
Estimado Jorge:
Extendemos nuestro más sincero agradecimiento por seleccionar nuestro apartamento para disfrutar de sus vacaciones en Granada. Saber que el apartamento, la ubicación del mismo y el personal cumplieron sus expectativas nos alientan para seguir trabajando en ofrecer el mejor de los servicios a nuestros huéspedes. Su satisfacción es nuestra máxima prioridad y esperamos tener la oportunidad de servirle nuevamente.
Response from the Quality Department
Dear Lynnelle,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Tener que volverme a mi casa
Response from the Quality Department
Estimado Miquel:
Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.
Jose L.H. Campos
Director de Calidad
Las cabeceras para mi gusto eran muy duras
Response from the Quality Department
Estimado Luis: Su generosa retroalimentación es muy apreciada. Es alentador saber que nuestros esfuerzos han tenido un impacto positivo en usted. Esperamos tener la oportunidad de alojarle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimado Javier:
Su generosa retroalimentación es muy apreciada. Es alentador saber que nuestros esfuerzos han tenido un impacto positivo en usted. Esperamos tener la oportunidad de alojarle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Selin,
We sincerely appreciate your comment about your stay in our apartment. We are very sorry that you experienced some issues during your stay, and we apologize for any inconvenience caused. We value your feedback and will use it to improve our services in the future. We hope to have the opportunity to welcome you back in the future so you can experience the best version of our accommodation.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Olguita Torrens,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future
We booked all our 14 day stay in Spain. We had great experiences everywhere except Granada.
Response from the Quality Department
Dear Maish,
We were deeply upset to learn about your experience at our Granada location, and we sincerely apologize for the discomfort and inconvenience you and your family faced. At Genteel Home, it is our constant endeavor to provide a comfortable and enjoyable stay for our guests, and we regret that we fell short of this commitment during your visit.
We´re especially troubled to hear of these issues for the first time now, as it´s always been our priority to address any problems immediately to ensure our guests´ comfort. Had we been made aware of these concerns during your stay, we would have done everything within our power to rectify the situation promptly, whether by sending a professional cleaning crew or offering an alternative solution.
As a company, we hold cleanliness and guest satisfaction as top priorities. It´s disheartening that your experience did not reflect the high standards we strive to maintain. Please be assured that we have already begun a thorough investigation into the circumstances you´ve described to prevent such an incident from happening again.
We understand that our apology cannot undo the discomfort you experienced, but we want you to know that we truly value your feedback and see it as a crucial opportunity for growth and improvement. We are committed to learning from this experience and are making every effort to ensure that it doesn´t repeat itself.
We sincerely hope that you will consider giving us another chance to prove our commitment to providing the top-quality service that Genteel Home is known for. We believe that we can turn this around, and we would be grateful for an opportunity to regain your trust.
Once again, we´re deeply sorry for the negative experience you had and appreciate your understanding.
Best regards,
Jose L.H. Campos
Quality Department Manager
The apartment was not very clean. The pillows were uncorfotable. The host was 40 minutes late.
Response from the Quality Department
Dear Vasiliki,
Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you found our location to be very good, and that the apartment provided you with comfort and all the necessary amenities.
We sincerely apologize for any inconveniences you experienced during your stay. It is disappointing to learn that the cleanliness of the apartment did not meet your expectations, and we assure you that we are taking immediate steps to address this issue. We also apologize for the discomfort caused by the pillows and the tardiness of our host.
Your feedback is truly invaluable to us, as it helps us improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a much-improved experience.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Evelin,
Muchas gracias por tu amable reseña. Nos alegra mucho saber que hemos cubierto sus necesidades de ubicación y confort. Apreciamos mucho su calificación, fue un placer tenerle como huésped y esperamos tener la oportunidad de recibirte nuevamente en el futuro próximo.
Reciba un cordial saludo.
Jose L.H. Campos
Director de Calidad
One of hand cleaning soap bottles was empty when we checked in.
Response from the Quality Department
Dear Amy,
Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will take the necessary steps to address your concerns. Thank you again for your review, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Super grande la casa
Response from the Quality Department
Estimada María Ángeles:
Nos complace saber que disfrutó de su estancia en nuestro apartamento y que encontró nuestras instalaciones y servicios a su satisfacción. Agradecemos su tiempo para escribir una reseña y esperamos que se convierta en uno de nuestros clientes habituales.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Leticia:
Le agradecemos elegir nuestro apartamento para su estancia en Granada y por tomarse el tiempo para compartir sus experiencias y observaciones.
Nos gustaría expresar nuestras más sinceras disculpas por cualquier inconveniente que haya experimentado durante su estancia en nuestro apartamento. Nos disculpamos por no haber podido satisfacer su solicitud de almohadas bajas y por el hecho de que la cafetera Nespresso estaba rota en el momento de su llegada. Apreciamos que haya sido paciente y haya utilizado la cafetera de filtro en su lugar.
Nos alegra que haya disfrutado de la amplitud y comodidad del apartamento. Esperamos que pueda visitarnos de nuevo en el futuro, y haremos todo lo posible para garantizar que su próxima estancia sea lo más cómoda y agradable posible.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Kathleen,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Alfonso:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Branko,
First and foremost, thank you for making us your choice apartment for your stay in Granada. We work hard every day to provide quality accommodations and it brings us great joy to know that we have succeeded. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Gracias a Elvira y todo el equipo por su amabilidad y cercanía. ¡Un alojamiento para recomendar!
Por poner un par de pegas:
1. Faltaba jabón de manos (los botes estaban vacíos) y el gel de ducha era escaso para 6 (sólo había 4 muestras pequeñas)
2. Una secadora vendría fenomenal para secar ropa durante temporada baja
Response from the Quality Department
Estimado Alejandro:
Ante todo agradecerle por habernos elegido para su estancia en Granada y por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.
Jose L.H. Campos
Director de Calidad
Habitaciones muy pequeñas
Response from the Quality Department
Estimado Rommel:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Alles vom Feinsten, super Ausstattung und bezaubernde Lage in der Innenstadt. Es war Luxus pur und wir haben es sehr genossen.
Response from the Quality Department
Dear Christina,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Todo, la cocina espectacular
Response from the Quality Department
Estimado Juan Manuel:
Gracias por alojarse con nosotros y por escribir esta gran reseña tras su estancia. Es un placer para nosotros poder leer cuánto ha disfrutado del apartamento.
Jose L.H. Campos
Director de Calidad
beautifully furnished - spotlessly clean - has all the facilities and comforts you need . great location and excellent communications . would stay here again without hesitation . if parking I would use the Rex car park rather than the St Augustin - it’s much nearer and much cheaper .
Response from the Quality Department
Dear Helen,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our Recogidas apartment and are delighted to read that we were able to match your expectations. Thank you as well for the recommendation about the parking. We are certain future guests will fins it most useful. It has been a pleasure reading you review and hosting you and we look forward to having the oportunity to welcome you back in the near future.
Jose L.H. Campos
Quality Department Manager
Everything! excellent location, beautiful spacious interior. staff were welcoming, friendly and knowledgable.
There wasn´t anything not to like.
Response from the Quality Department
Dear Judith,
Thank you for having chosen us for your stay in Granada. We are thrilled to know that every aspect of your stay with us was excellent, from the greeting by the hand of our staff to the great location that makes it convenient to do different activities.
It has been a true pleasure to read your words and certainly look forward to having the opportunity to welcome you again in a future occasion.
Jose L.H. Campos
Quality Department Manager
muy amplio contaba calefacción dos baños que se agradece para familia de 6.
Que no se puede guardar el equipaje ni de llegada antes del check in ni después, y dejar las maletas en los Lockers cerca es muy caro, así que adicional al precio del cuarto pagamos 60 euros más por el resguardo del equipaje. Otro detalle sería que proporcionara agua de cortesía ya que si llegas tarde y no hay nada abierto para comprar
Response from the Quality Department
Estimado Rafael:
Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro apartamento, en Genteel Home siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo. Hemos tomado nota de sus comentarios sobre la consigna de equipaje y verdaderamente sentimos que este no cumpliera sus estándares de comodidad. Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.
Jose L.H. Campos
Director de Calidad
Ubicación perfecta, tanto para las compras como para el turismo. Fácil combinación para acceder a los principales monumentos y lugares de interés de la ciudad
Response from the Quality Department
Estimada Irene:
Agradecerle sus amables palabras hacia nuestro apartamento, resaltando la inmejorable ubicación. Estaremos encantados de volver a recibirle cuando desee.
Jose L.H. Campos
Director de Calidad
Nos encantó el piso, la localización, la limpieza y lo grande que era, estuvimos muy cómodos
Response from the Quality Department
Estimada Cristina:
le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Pilar:
Gracias por elegirnos y por sus comentarios, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.
Jose L.H. Campos
Director de Calidad
La situación muy céntrica. Lo amplio, cómodo y bien decorado.
No tuvimos flexibilidad en la entrada al apartamento. No pudimos ni tan siquiera dejar las maletas. Tuvimos que estar con ellas mientras comíamos. Inflexibles en ese aspecto.
Response from the Quality Department
Estimado Felipe:
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.
Jose L.H. Campos
Director de Calidad
La situación,dentro de la ciudad de Granada, es muy buena.
Las habitaciones, para 6 adultos dejan bastante que desear. Son pequeñas, y una de ellas, incluso no tiene armario, y resulta incómoda y agobiante. Considero, que es más propio para 4 personas. La cocina y el salón, perfecto. De lo mejor que se puede encontrar, aunque en algunas cosas, muebles sobre todo, se notaba falta de revisión y mantenimiento. Los 2 baños, también cómodos y aceptables. El ascensor, también se hace pequeño con equipaje, etc. La atención de la propiedad también muy correcta.
Response from the Quality Department
Estimado Isidoro:
Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro apartamento, en Genteel Home siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.
Entendemos que esta vez su apartamento no cumplió con sus expectativas. Por lo tanto, le recomendamos encarecidamente para una ocasión futura que se ponga en contacto con nosotros si detecta que existe algún aspecto que podamos mejorar durante su estancia para hacerla más agradable.
Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Nothing
Las almohadas eran duras, pero eso es cuestión de gustos. En la de matrimonio había otras blandas.
Response from the Quality Department
Estimada Inma, en primer lugar, nos gustaría darle las gracias por elegir nuestro apartamento para sus vacaciones y por compartir esta maravillosa opinión. Nuestro objetivo principal es que asegurar a nuestros huéspedes se sientan cómodos y disfruten plenamente de sus visitas.
Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Granada.
Aija T.
Departamento de Calidad
La atención de Arabela perfecta. Llegó a la hora que habíamos quedado, nos explicó todo lo relacionado con el apartamento y además nos dejó más indicaciones sobre Granada en el WhatsApp.
Por poner un pero, la dureza del colchón de la cama de matrimonio (aunque esto va en gustos personales) y la falta de algún mantel.
Si volvemos a Granada o a otra de las ciudades donde tenéis apartamentos contaremos con vosotros sin duda
Response from the Quality Department
Estimada Lucia, muchas gracias por compartir su opinión. Agradecemos sus comentarios después de su estancia. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro. Esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Paul, thank you very much for your positive review, and high rating. We definitely look forward to serving you again in the future.
Aija T.
Quality Department
Clean and very spacious apartment in the center of Granada! Great location and great host Elvira.
We were a group of 5 people and there were only 2 bathrooms but their offer says there are 3 bathrooms. The rest was great!
We were a family of four, including 2 teenagers so we all had plenty of space. Kitchen was lovely to get together and also the sitting room. Very quiet so we all slept really well in comfy beds. Location perfect. We will be back !
Appartement Exceptionnel de haut standing Emplacement sur rue principale de Grenade Personnel Extra !!! merci à Naysha
precioso apartamento, espacios generosos en todas las áreas y todos los servicios funcionando perfectamente
todo excelente
Response from the Quality Department
Estimado Pedro, nos alegra saber que tuvo una excelente estancia con nosotros. Gracias por tomarse un momento para compartir su experiencia personal.
Sería un placer darle la bienvenida de nuevo cada vez que planee una visita a Granada.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Ana, thank you very much for sharing your opinion about your stay with us. We are glad to know that you took the advantage of our excellent location.
Thank you for making us your choice accommodation on this occasion, we hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Estimada Maria Isabel, muchas gracias por su reseña tan valiosa. Es muy importante para nosotros conocer la opinión de nuestros huéspedes.
Agradecemos su tiempo en compartir su experiencia personal en nuestro apartamento y nos encantaría que volviera a disfrutar de más días inolvidables con nosotros.
Aija T.
Departamento de Calidad
El apartamento es genial, mucho más bonito y grande que en las fotos. y nos atendieron muy bien y muy amables. totalmente recomendable. muchas gracias!!
Si hay que poner algo, quizas el ascensor que es algo pequeño y viejo. pero funciona perfectamente.
Response from the Quality Department
Estimada Silvia, muchas gracias por su reseña tan valiosa. Es muy importante para nosotros conocer la opinión de nuestros huéspedes.
Nos alegra saber que disfrutó tanto de su experiencia en nuestro apartamento. Nuestro equipo trabaja mucho para crear experiencias únicas y dar la mejor atención, por lo que, es un orgullo saber que lo estamos consiguiendo.
Esperamos volver a verle pronto.
Aija T.
Departamento de Calidad
The place is super clean and beautifully furnished. comfortable and modern. The air conditioning was welcoming in the heat of the summer. We are a family of five and the three bedrooms were accommodated us perfectly. It is on a central street in the city but the apartment was very quiet. Convenient to shopping and restaurants. It is a bit of a walk to the Alhambra, but we enjoyed the sights along the way.
I would have liked it more if there was coffee, shampoo and soap at the place.
Response from the Quality Department
Dear Roma, thank you very much for your detailled and constructive feedback. We really appreciate your comments as they help us to understand how our guests enjoy their stays with us.
Regarding your comment about the amenities in the apartment, we would like to take the opportunity to inform you that we do provide complimentary toiletries for our guests, and also we make sure to leave some coffee, salt, oil, etc, for their arrival. We will check this wit our team so we can find out why these items were not provided for your stay and make sure it doesn´t happen again. For a future occasion please do not hesitate to contact our team for anything you may need to fully enjoy your holidays with us.
We really hope to have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Estimada Victoria, muchas gracias por elegirnos y por sus críticas constructivas. Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de superar sus expectativas.
Aija T.
Departamento de Calidad
Todo. Excelente depto, muy bien ubicado y cómodo. Volvería a reservar sin dudas. Muy atento el personal.
Response from the Quality Department
Muchas gracias por su comentario elogiando su reciente estancia. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Yvonne, thank you very much for choosing our apartment and for sharing the highlights of your stay with us. We are glad to know that we were able to make your stay special.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Stunning apartment in a great location. Exceptionally well equipped with everything you could possibly need for your stay. Greeted by Arabella who was very friendly and provided useful information to make the most of our trip to Granada. We would definitely stay here again.
Response from the Quality Department
Dear Heather, thank you verymuch for choosing our apartment for your stay in Granada. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. Thank you for your highlights on this.
We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Mosquitoes came in when we opened the window to hang out the laundry and bothered us all night.
Response from the Quality Department
Dear William, thank you once again for making us your choice accommodation in Granda and for your feedback.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Response from the Quality Department
Dear Marco, thank you very much for your feedback and your comments regardin gyoru stay. We are very grateful that you brought your concerns to our attention. Reviews like these give us an opportunity to address areas of improvement.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Pauline, it was such a pleasure for us to read your comments regarding your stay.
We are glad to know that the apartment met your expectations and we are looking forward to have the opportunity to meet you in near future again.
Aija T.
Quality Department
The flat is very spacious. The sleeping and living areas are separated by the kitchen. The apartment has a nice view as it is situated on the 6th floor. The house is clean, neighbourhood is safe. I recommend it even for a family stay. The host was very helpful.
Everything was okay. Have no negative experience I could mention.
Response from the Quality Department
Thank you for the great feedback of your recent holiday experience. We are glad to know that our apartment and team were able to meet all your needs during your stay.
Hope to see you soon again.
Aija Teilane
Quality Department
Response from the Quality Department
En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su reciente estancia en nuestro apartamento, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Por otro lado, le damos las gracias por destacar la amabilidad de nuestro personal, ellos son la principal fortaleza de nuestros apartamentos.
Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Granada.
Aija Teilane
Departamento de Calidad
位置绝佳，非常完美的公寓。我们是一个大家庭，四个大人，两个孩子，在这里住的非常开心。
卫生间略微有点味道，希望安装防臭设备。
Un apartamento muy grande, perfecto para familia numerosa. La decoración de diseño, con todo tipo de comodidades, la cocina súper completa. Los baños grandes. Muy bien situada.
Response from the Quality Department
Le agradecemos los comentarios tan positivos que ha compartido referente a su reciente visita a nuestro apartamento, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Bedden in master bedroom waren wat doorgelegen. overige bedden in het appartement waren top!
Response from the Quality Department
Thank you very much for taking the time to leave us your review.
We are delighted to read that you enjoyed the excellent location and the comfort of the apartment.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Aija Teilane
Quality Department
Me gustó todo, quizás, hay un dormitorio que no tiene armario y precisa de algún colgador más.
Response from the Quality Department
Estamos encantados de ver que realmente disfrutó de la excelente ubicación y belleza de nuestro apartamento. Es nuestra intención ofrecer un alojamiento agradable y limpio para que nuestros huéspedes todavía puedan disfrutar de sus recuerdos vacacionales una vez que están de vuelta a casa.
También hemos tomado nota de sus observaciones sobre el dormitorio. Agradecemos enormemente el tiempo que ha dedicado a compartir con nosotros sus críticas constructivas.
Esperamos su próxima visita.
Aija Teilane
Departamento de Calidad
Climatisation à entretenir post saison je pense
Response from the Quality Department
Estimada Julia
Estamos sinceramente agradecidos por el tiempo que ha dedicado en compartir su opinión sobre su reciente estancia en nuestro apartamento GH Recogidas. Su detallada opinión nos ayudará a continuar mejorando la calidad de nuestros servicios.
Un saludo
Ana García, Dpto. de calidad
El apartamento era impresionante y estaba muy bien situado. Nos encantó
Response from the Quality Department
Estimada Esther
En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su reciente visita a nuestro apartamento GH Recogidas, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Un saludo
Ana García, Dpto. de calidad
El piso está genial, muy nuevo, amplio y limpio, y muy bien decorado Superó con creces nuestras expectativas
Response from the Quality Department
Querida Elena Nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su reciente visita a nuestro apartamento Genteel Home Recogidas, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Un saludo Ana García, Dpto. de calidad
Response from the Quality Department
Dear Dravet Firstly we would like to thank you for choosing our Genteel Home Recogidas apartment for your holidays in Granada, all of your kind words about your stay with us are great to hear Regards Ana García, Custumer Service
- Pocas toallas y amenities para 4 personas. No me parece que deban escatimar en eso.
Moderno, limpio y espacioso.
O apartamento é ótimo, muito grande e bem localizado, fácil acesso pela linha do metrô. Bem equipado bem confortável com ótimo espaço para seis pessoas. Muito limpo e moderno.
Poderia ter uma suíte, tem dois banheiros mas nenhum no quarto. Um dos quartos é pequeno e não possui roupeiro, mas suportável.
爸妈反映他们住的房间被子有些微味道
Response from the Quality Department
Thank you for your review. Of course, we will check the smell and we are sorry for this. Usually we have good score at cleaning. We hope that you could enjoy your stay! Fátima - responsable de calidad
Me gusto todo
Parfait
Location was good and close to all the shops and eateries. Slightly further walk to Alhambra. Very spacious, nicely decorated and clean apartment.
Unfortunately the central heating was not working during our stay and we had to rely on localised AC unit for each room. The living and dining areas were too cold for comfort. Another inconvenient thing is we could not leave our luggages on site after check-out. Not ideal for a group with big luggages. Good to have that noted on your booking page or provide storage.
Response from the Quality Department
Thank you for your review Jason. We are sorry for the inconvenience with the central heating, but you could use the AC for your stay while the heating was being fixed. Unfortunatelly we couldn´t let you stay at the apartment more than 11:00 in the morning due we had another guests coming on your departure date, and we don´t have a place to keep your luggage. Anyway, we hope that you had a pleasant stay and you could enjoy the city. Fátima - responsable de calidad de Genteel Home
Todo perfecto, apartamento muy nuevo y muy amplio.
수건 여유분이 필요할수도 있습니다.
Perfect location. Big new appartment.
Un po´ complesso il check-in considerato che il pagamento è avvenuto in anticipo; dovrebbero considerare che oggi vi sono i pagamenti con carte virtuali.
La ubicación a pasos de todas las atracciones, servicios, comercio y restaurantes. El departamento bien decorado y recién reformado. Cocina y baños muy cómodos. Living/estar muy bonito y luminoso. La chica que nos rexibió se encargó que llegáramos bien y nos hizo un check in expedito y ademas con recomendaciones de cosas que hacer y ver.
Las almohadas de las camas muy altas y duras. Lamentablemente pedimos que las cambiaran y no accedieron. Uno de los aires acondicionados goteaba. No fue reparado. La cocina le faltan algunos accesorios y detergentes de cortesía.
Perfect location! A beautiful apartment is located at heart of city center & closed to most attractions of Granada. There are full of kitchen equipment & A/C in all roóm even in bathroom.
La chica que nos atendió fue amabilisima
Que había una habitación sin armario y la caldera cada poco había que resetearla porqe se ponía intermitente y no funcionaba
All the rooms were finished to a high standard great location
Hairs on bed linnin
Response from the Quality Department
Thanks for your review Simon! We are happy to know that you had a pleasant stay with us. If you notify us any issue like the bed linnin, we would have changed it as soon as possible. We hope to host you again in the future! Genteel Home Team