This wonderful and charming apartment is located in the heart of Granada, in the historical center of the city. It is characterized by being a bright, quiet apartment overlooking the Alhambra.
This apartment consists of a double room and a sofa bed in the living room, a complete bathroom, a kitchen with all the necessary utensils for your stay and a comfortable and bright living room equipped to the smallest detail to spend a relaxed and unforgettable stay.
View on the map
Plaza Nueva Apartment
from to
La ubicación, la maravillosas vistas que tiene y la atención de Rubén al recibirnos.
También su ubicación que te impide llegar con coche teniendo que dejarlo retirado y el anuncio del apartamento que induce a error pues incluye en lo necesario para tu estancia el parking añadiendo que puede tener gastos adicionales.
Response from the Quality Department
Estimado José Ramón,
Le agradecemos sinceramente por compartir su experiencia y por destacar aspectos positivos como la ubicación, las maravillosas vistas y la atención de nuestro personal al recibirle. Nos complace saber que estos elementos hicieron más agradable su estancia.
En cuanto al tema del parking, lamentamos cualquier confusión que haya podido surgir. Tratamos de ser lo más transparentes posible en la descripción de nuestros alojamientos, donde indicamos la posibilidad de reservar una plaza de parking en las inmediaciones, con la mención de posibles cargos adicionales. Lamentamos si esto pudo causar algún inconveniente a su llegada. Tomamos muy en serio sus comentarios y los valoramos para seguir mejorando.
Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
Response from the Quality Department
Dear Aidan,
Thank you for your wonderful feedback. We’re delighted you enjoyed the views of the Alhambra, the central location, and the nearby dining options. It’s great to know the apartment’s cleanliness and communication with us met your expectations.
We’d be thrilled to host you again in the future.
Response from the Quality Department
Dear Bhupendra,
Thank you for your kind words. We are delighted to hear that you had a great experience and enjoyed the apartment. It was a pleasure hosting you, and we truly appreciate your feedback.
We look forward to welcoming you again in the future.
Response from the Quality Department
Dear Kate,
Thank you very much for sharing your experience and for your kind comments about the location and the views of the Alhambra. We are pleased to know that you enjoyed these aspects, as well as the cozy atmosphere of the apartment and that it had everything you needed for your stay.
We sincerely regret any inconvenience you may have experienced with the sofa and mattress. We understand that this is a subjective aspect and that expectations can vary from person to person. However, we will carefully review these elements to determine the necessary improvements and ensure the satisfaction of our guests.
Regarding the damage you mentioned, we once again apologize for any concerns it may have caused. These types of situations are often due to external factors, such as weather conditions. We always strive to address any issues quickly and effectively to minimize their impact on our guests´ experience. However, there are cases that may require more time to fully resolve. We are very sorry that we were unable to address it during your stay and assure you that we will take the necessary measures to make the appropriate improvements.
Thank you once again for your valuable feedback, which helps us continue to improve. We hope that, despite these inconveniences, we will have the opportunity to welcome you again in the future and provide you with a seamless stay that meets your expectations.
Response from the Quality Department
Dear Jt,
We sincerely thank you for your kind words and for taking the time to share your experience. We are pleased to know that the attention provided by the host, as well as the cleanliness, the accuracy of the photographs and the magnificent views of the Alhambra from the flat, have been to your liking. We are also pleased that the central location made it easy for you to reach the main points of interest in Granada. We greatly appreciate your recommendation and would be delighted to welcome you again on your next visit to the city.
Response from the Quality Department
Dear Aman,
We sincerely thank you for your review. We are pleased to know that the central location and the privileged views of the Alhambra from the balcony were to your liking. We look forward to welcoming you again on your next visit.
Response from the Quality Department
Dear Sage,
We sincerely thank you for your very positive feedback. We are pleased to hear that you found our accommodation to be amazing and that the views were to your liking.
Your satisfaction is our greatest reward. We look forward to welcoming you back in the future.
De locatie was prima, in de leukste wijk en alles op loopafstand.
Er zat ontzettend veel schimmel op de muur en je rook het ook als je binnen kwam. Het bed was ontzettend klein en kort, wij zijn niet lang maar onze voeten hingen buiten het bed.
Response from the Quality Department
Dear Maxime,
We greatly appreciate you taking the time to share your experience, and we are pleased to hear that you enjoyed the location of the accommodation, in one of the most beautiful neighborhoods, with everything within walking distance.
Regarding the mold issue, we apologize for any inconvenience it may have caused. We are proud to inform you that this problem has already been resolved, as the satisfaction of our guests is our top priority.
As for the bed, we regret that it did not meet your expectations. However, we hope it was comfortable during your stay. In any case, we will review this aspect to avoid any future inconveniences.
Once again, thank you for your feedback, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.
Quality Department
Response from the Quality Department
Dear Cassandra,
We sincerely thank you for your review. We are pleased to hear that you enjoyed the stunning views of the Alhambra from the flat, as well as our excellent location and the tranquility of the area. We are also pleased that the modern decor and the attention you received were to your liking. We look forward to welcoming you back in the future.
Response from the Quality Department
Dear Lewis,
Thank you very much for your kind comment. We are pleased to know that you enjoyed the apartment and its excellent location, as well as that our attention contributed to make your visit to Granada even more special.
We look forward to welcoming you again in the future.
Response from the Quality Department
Dear Alexandre,
Thank you very much for your review. We are glad to hear that you enjoyed the stunning views of the Alhambra and that the location of the flat was to your liking.
We look forward to welcoming you again in the future.
Response from the Quality Department
Dear Fahriye,
Thank you very much for taking the time to share your experience. We are glad to hear that the location of the flat and the views of the Alhambra were to your liking, and that our staff were friendly and efficient at all times.
Regarding your comments about the cleanliness, we were surprised, as this is not an aspect that is commonly reported, as we take this criterion very seriously and with the utmost professionalism. However, we deeply regret what happened and assure you that we will implement improvements in our cleaning processes so that this situation, which does not reflect our quality standard, will not happen again.
Once again, we thank you for your comments and sincerely hope that, despite this inconvenience, your stay was a pleasant one. We look forward to welcoming you again in the future.
Que hubiesen habitaciones sin aire acondicionado.
Response from the Quality Department
Estimado Diego,
Muchas gracias por sus comentarios positivos sobre nuestra ubicación, azotea y las vistas. Nos alegra saber que estos aspectos fueron de su agrado.
En cuanto a su observación sobre las habitaciones sin aire acondicionado, lamentamos sinceramente cualquier inconveniente que esto haya podido ocasionar. Agradecemos mucho su comentario, ya que lo tendremos en cuenta para futuras mejoras en nuestras instalaciones.
A pesar de este inconveniente, esperamos que haya disfrutado de su estancia y deseamos tener la oportunidad de recibirle nuevamente en el futuro.
Departamento de Calidad
Response from the Quality Department
Dear Shakira,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Ubicación inmejorable con vistas a la Alhambra.
El apartamento huele muy mal y eso hace que la estancia sea muy incomodas. La cama, el sofá y las almohadas se tienen que cambiar lo antes posible. El contacto con el alojamiento era difícil, contestaban bastante tarde y daban indicaciones inexactas.
Ubicación inmejorable con vistas a la Alhambra.
El apartamento huele muy mal y eso hace que la estancia sea muy incomodas. La cama, el sofá y las almohadas se tienen que cambiar lo antes posible. El contacto con el alojamiento era difícil, contestaban bastante tarde y daban indicaciones inexactas.
Response from the Quality Department
Estimada Oana Berta,
Lamentamos profundamente cualquier inconveniente que haya experimentado con respecto al olor. Nos apena no haber tenido conocimiento de este problema durante su estancia, ya que nuestro equipo habría estado encantado de buscar una solución lo más rápidamente posible. Aún así le pedimos disculpas por cualquier inconveniente causado.
En cuanto a la cama, el sofá y las almohadas, sentimos que no hayan cumplido con sus expectativas. Entendemos que las opiniones pueden variar según los gustos de cada huésped; sin embargo, valoramos sus observaciones y las tomaremos en cuenta para realizar las mejoras necesarias.
Respecto al contacto con nuestro equipo, nos sorprende recibir este tipo de comentario, ya que siempre nos esforzamos por estar disponibles para resolver cualquier duda con la mayor brevedad posible. Es posible que la demora en la respuesta se debiera a la necesidad de consultar con otro departamento, lo cual pudo haber generado un pequeño retraso. Aun así, tratamos de atenderle con la mayor rapidez posible y ofrecerle las indicaciones necesarias para su llegada. Tenga la seguridad de que nuestro equipo siempre está aquí para ayudar en todo lo que necesite.
Agradecemos nuevamente sus comentarios y esperamos tener la oportunidad de recibirle en el futuro para ofrecerle una experiencia más satisfactoria.
Departamento de Calidad
Response from the Quality Department
Dear Wendy,
Thank you so much for your kind review. We are delighted to hear that you had a positive experience with our agency´s communication and that Fernando provided helpful assistance upon your arrival.
It´s fantastic to know that you found the apartment well-equipped with updated decor and enjoyed the beautiful, unobstructed view of La Alhambra. The location at the edge of the Albayzín sounds ideal for exploring, with everything within walking distance, including La Alhambra.
Should your future plans bring you back to Granada, we would be honored to host you again.
Quality Department.
Response from the Quality Department
Estimada Aina:
Muchas gracias por su comentario. Nos complace saber que disfrutó de nuestra ubicación inmejorable y de las espectaculares vistas a la Alhambra. Esperamos tener el placer de recibirla nuevamente en su próxima visita a Granada.
Response from the Quality Department
Estimada Pilar,
Nos alegra mucho saber que disfrutaron su estancia en nuestro apartamento. Nos esforzamos constantemente para mejorar la calidad de nuestro alojamiento y servicios, y es realmente reconfortante saber que lo estamos logrando. Esperamos darle la bienvenida de nuevo muy pronto.
Response from the Quality Department
Dear Jack,
We are thrilled that you had a pleasant stay in Granada and that you enjoyed the many benefits of the apartment. Thank you for your kindness when writing this review. We look forward to your next visit.
Response from the Quality Department
Dear Caroline,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Response from the Quality Department
Dear Will,
We´re thrilled to read your positive review of our apartment, and we´re grateful for your kind words about our friendly and helpful staff. We´re delighted that we were able to exceed your expectations, and we look forward to welcoming you back soon.
Response from the Quality Department
Estimado Ciro:
Gracias por sus amables palabras. Nos complace saber que disfrutaron su estadía y que todo fue de su agrado. Su satisfacción es nuestra prioridad número uno, y siempre trabajamos arduamente para garantizar que nuestros huéspedes tengan la mejor experiencia posible. Esperamos darles la bienvenida de nuevo en el futuro cercano.
Response from the Quality Department
Dear Sherif,
Thank you for your lovely review and for the recommendations to the readers. We are certain future guests will find them most useful.
Response from the Quality Department
Dear Drew,
We extend our sincerest gratitude for selecting our apartment as your accommodation choice. Your oppinion means a lot to us, and we genuinely hope that your stay exceeded your expectations. We would be delighted to have you as our guest once more in the future. Please don´t hesitate to reach out if there is anything we can do to ensure your next visit is even more enjoyable.
Quality Department.
Response from the Quality Department
Estimada Esther:
Agradecemos sus amables palabras y nos alegra saber que disfrutaron su estancia en nuestro apartamento. Nos disculpamos sinceramente por cualquier inconveniente que puedan haber experimentado y haremos todo lo posible para garantizar una experiencia aún mejor en el futuro.
Response from the Quality Department
Dear Sylvie,
Thank you for your kind words. We´re delighted to hear that you had a pleasant stay with us.
We hope to have the pleasure of welcoming you back again soon.
Quality Department.
Response from the Quality Department
Dear Russ,
Thank you very much for your feedback. We truly appreciate your kind words about the great location and beautiful view of Alhambra. We´re glad to hear that despite its proximity to a noisy plaza, the apartment remains quiet. We apologize for any inconvenience caused by the refrigerator´s location and we want to clarify that we do strive to provide accurate information about the layout and amenities of the flat on our website, including photos and details about the furnishings where it is specified that there is no oven and that our kitchen has two stove. Your feedback is invaluable to us, and we´ll certainly take it into consideration to improve the overall experience for our guests. We hope you enjoy your time in Alhambra.
Quality Department.
Response from the Quality Department
Dear Stuart, Thank you very much for your positive review and for choosing us. It´s wonderful to hear that you enjoyed beautiful views of the Alhambra. Thank you for sharing this highlight of your visit. We hope to have the pleasure to host you again.
Quality Department
Response from the Quality Department
Dear Alex,
Thank you so much for your glowing review. We´re delighted to hear that you found our apartment truly stunning and that you enjoyed the beautiful view of the Alhambra from the balcony. We´re thrilled that organizing check-in was easy for you and that you appreciated our recommendations. It would be our pleasure to welcome you back again if you return to Granada.
Response from the Quality Department
Dear Elsa,
Thank you for choosing to stay at our flat and for sharing your experience. We´re delighted to hear that you and your daughters had a lovely time and enjoyed the ideal location in the old town with the amazing view. Your feedback on the charming furniture and the convenience of having two sets of keys is appreciated. We´ll certainly consider your comments about the sofa bed for future improvements. We understand the concerns about the arrival process and appreciate your understanding. It was a pleasure hosting you, and we hope to welcome you back in the future.
Response from the Quality Department
Dear Med, Thank you for your honest feedback and detailed comments regarding your stay in our apartment. We are pleased to hear that you appreciated the central location, cleanliness, and amenities of the apartment. We regret that the layout of the space and the size of the main bed did not exceed your expectations.
We would like to point out that in our emails, we always request confirmation of the apartment´s features to ensure that it meets your needs and expectations. However, we understand that there are aspects we can further improve, and your feedback will be valuable in making necessary changes. We sincerely appreciate your constructive input and hope to have the opportunity to welcome you again in the future, with the aim of providing an experience more in line with your expectations.
Quality Department
Response from the Quality Department
Dear J Group,
Thank you for choosing us again. We´re thrilled to hear you enjoyed your stay and appreciate your kind words about our great location, quiet building, and extraordinary views of the Alhambra. We take pride in maintaining a clean, bright, and simple environment. Your positive feedback means a lot to us, and we look forward to welcoming you back for another wonderful experience.
Response from the Quality Department
Estimada Paula:
Agradecemos sinceramente su amable comentario. Nos complace saber que disfrutó de la inmejorable ubicación y vistas de nuestro apartamento. La decoración con buen gusto y la presencia de todo lo indispensable para una estancia magnífica son aspectos que valoramos. Esperamos haber contribuido a que sus días fueran especiales. Si decide volver, estaremos encantados de recibirle nuevamente.
Although flat was clean, there was unfortunately an unpleasant smell. Had to leave windows open quite a bit to help.
Response from the Quality Department
Dear Dalma,
Thank you for sharing your feedback about your recent stay with us. We´re delighted to hear that you appreciated the stunning view of the Alhambra and the perfect central location of our accommodation. It´s wonderful to know that you found our host to be friendly and helpful during your stay.
We do, however, apologize for the unusual unpleasant smell you encountered in the flat. Sometimes due to the weather conditions the smell may vary. We take such concerns seriously, and we´ll immediately investigate the source of the odor to ensure a more comfortable experience for our guests in the future. Thank you for bringing this to our attention.
We hope that, despite this issue, you were able to enjoy your time in our central location and the beautiful view. Should you decide to return, please don´t hesitate to contact us directly, and we will make every effort to ensure your next stay is exceptional in every way.
Quality Department.
Response from the Quality Department
Dear Sharyn,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Response from the Quality Department
Dear Joey,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Response from the Quality Department
Dear Laura,
Thank you for taking the time to provide feedback on your recent stay. We´re pleased to hear that you appreciated our apartment´s prime location, which offers easy access to the historic center and main attractions. The stunning views and stylish decor are indeed some of the highlights of our property.
We understand your concerns about parking in Granada, and we apologize for any inconvenience this may have caused. Due to our central location in the heart of the city, parking can be challenging, as you correctly mentioned. In the future, we´d be happy to provide guidance on nearby parking options to make your visit more convenient.
We hope you had an overall enjoyable stay, and if your travels bring you back to Granada, please feel free to reach out for any assistance you may need.
Location, the host (Fernando) were very good.
Arrival with car, narrow roads and no parking facility
Response from the Quality Department
Dear Bayram,
Thank you for sharing your feedback on your recent stay with us. We´re delighted to hear that you found your stay comfortable and appreciated the excellent location of our property in the heart of the city.
We understand that the narrow streets and limited parking facilities can pose challenges, particularly when arriving by car. Our central location comes with the charm of historic city streets, but we also understand it can be a bit tricky to navigate at times. We appreciate your understanding and will consider ways to better assist guests in managing these aspects of their stay in the future.
We´re pleased that you had a positive experience with our host, Fernando, and that he contributed to your overall satisfaction. Your comfort and convenience are important to us, and we hope you´ll consider staying with us again during your next visit to the city.
Quality Department.
Response from the Quality Department
Dear Laura, We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Quality Department
Response from the Quality Department
Dear Alejo. Thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient, and that you enjoyed the stunning views. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Jose L.H. Campos. Quality Department Manager.
property was great location great
very noisy tenants and the elevator- noise didn’t stop until around 2.00 am every morning finally agent should pre contact prior to getting about parking (and where it is) and driving the streets
Response from the Quality Department
Dear Robyn,
We appreciate you taking the time to write a review. We´re sorry to hear about the difficulties you faced during your stay. Your feedback is important in helping us improve. We´re grateful for your comments and assure you we will address your concerns.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Paul,
Thank you so much for your detailed review and for highlighting the fantastic view of the Alcazaba. We truly appreciate your comments on the unique beauty of our location. We apologize for any inconvenience experienced in regard to the communication process. While our main headquarters is not in Granada, we pride ourselves on our dedicated local team, who are there to ensure a seamless stay for our guests. We are committed to improving our communication channels and ensuring that your concerns are promptly addressed. Thank you once again for your feedback.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Katharina,
thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Вид Расположение Дизайн (если смотреть издалека)
На фото выглядит лучше Нет морозилки в холодильнике, это был сюрприз, всё-таки это апартаменты (не отель!) в городе с высокими температурами Плохая уборка Запах сырости и затхлости во всех комнатах, в подъезде тоже вонь Нет мыла Нет полотенца на кухне, бумажных тоже Слабый напор воды в душе Один рулон туалетной бумаги на 3 дня на двоих Короткая и узкая кровать Порожек отвалился, запинаешься Организация: я заранее предупредила, что нам нужна парковка и указала количество дней, в итоге у женщины, которая нас встречала, не было билетов для паркинга, для этого пришлось связываться в вотсапе с ещё двумя людьми и делать всё в последний момент Много зеркал, но ни одного в полный рост
Response from the Quality Department
Dear Alisa,
We would like to express our deepest appreciation for choosing our apartment for your stay in Granada, and for taking the time to share your valuable feedback with us.
We would like to extend our sincerest apologies for the incidents regarding cleaning. Such incidents do not meet our quality standards, and we are deeply sorry for any inconvenience this may have caused. We have taken note of your complaints and have passed them on to our housekeeping and maintenance department, using your feedback as an example to ensure that such incidents do not occur again in the future.
Once again, we are grateful for your feedback and for giving us the opportunity to improve our services. We hope to have the pleasure of serving you again in the future and exceed your expectations.
Jose L.H. Campos
Quality Department Manager
Die Wohnung ist sehr hellhörig. Die Nachbarn sind nachts nicht immer leise, sodass wir alles mithören konnten. Parkplätze gibt es keine. Ist in den spanischen Städten aber generell ein Problem.
Response from the Quality Department
Dear David,
Thank you for taking the time to leave such a kind review. We are thrilled to hear that you enjoyed your stay with us, and that our team member, Marta, was able to assist you during your visit. We are also glad that you appreciated the apartment´s unique view of the Alhambra and the convenient location.
Thank you for choosing our accommodations and we hope to have the opportunity to host you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Jennifer,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
En el baño, haría falta tapar el agujero por donde pasa la tubería de la caldera. Poca presión del agua en la ducha.
Response from the Quality Department
Estimado Daniel:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.
Jose L.H. Campos
Quality Department Manager
The host Fernando was super friendly. The apartment has a beautiful view of the Alhambra and is in a perfect location, walking distance to Alhambra´s entrance, to Albaycin and to other main touristic points. However, it´s in a restricted area so if you come by car you will need to park and walk carrying your luggages till the apartment. The nearest parking is about 10 minutes walking. There´s a great Flamenco show downstairs the building. Yet the location is priceless and the apartment is highly recommended.
Double bed very small. Cleanliness needs some improvement.
Response from the Quality Department
Dear Patricia,
Thank you for choosing our apartment and for the description of the facilities, as well as the surroundings.
Regarding the incidents with the cleaning, we would like to offer you our most sincere apologies as these are clearly practices that do not meet our quality standard. Your complaints have been passed on to our housekeeping and maintenance department and your feedback is being used as an example to ensure this does not happen again within our apartments. We thank you for sending us your opinion, as we have taken it very seriously and it has helped us to improve.
We hope to have the opportunity to serve you again in the future and to exceed your expectations.
Jose L.H. Campos
Quality Department Manager
Amazing location, comfortable beds, great shower and kitchen, incredible view and excellent customer service!
There was a slight sewer smell in the bedroom.
Response from the Quality Department
Dear Sarah,
We are most grateful for this review and the time you have taken out of your day to write it. Thank you for the remarks on the smells. This will help us know which aspects we can still improve. We hope to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Las vistas son increíbles, pero si le sumas la comodidad y diseño del piso, lo hace el lugar perfecto para alojarse un fin de semana ❤
Response from the Quality Department
Estimada Laura:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
El sitio espectacular y las vistas impresionantes 😍
No tiene aparcamiento
Response from the Quality Department
Estimada Leticia:
Muchas gracias por alojarse con nosotros y por escribir esta maravillosa reseña. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Jacob,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Sus vistas eran maravillosas, desde el balcón se ve la Alhambra. En general me gusto todo.
Lo que menos me gusto porque era menos cómodo fue el sofá y que no tuviera frigo.
Response from the Quality Department
Estimada Marina:
Gracias por elegir nuestro apartamento para su reciente estancia. Apreciamos enormemente su opinión y esperamos que hayas tenido una experiencia maravillosa. Fue un placer hospedarle y sería un honor darle la bienvenida nuevamente en un futuro cercano. Su satisfacción es nuestra máxima prioridad y esperamos tener la oportunidad de servirle nuevamente pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Olga:
Gracias por esta maravillosa reseña sobre nuestro apartamento. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear J,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Perfect welcome, additional information useful for the stay, location and cleanliness of the house
Nothing
Response from the Quality Department
Dear Davide,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Granada. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Susanne,
We first would like to thank you for choosing our apartment for your holidays in Granada and for letting us know your concerns relating to your time with us as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.
We are happy that in the end you enjoyed your stay.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Lisa,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Uitzicht en inrichting, behalve de bank, die sliep niet lekker en was kapot
Hygiëne, in de hoeken lag stof op de ventilator een dikke laag stof en deurpost in badkamer kapot, roest in de douche, niet genoeg dekens.
Response from the Quality Department
Dear Ruigrok, thank you very much for staying with us and for taking the time to review your stay.
We appreciate your highlights on the great views and the excellent location. And we are sorry for any imperfections in our services. We strive to provide high quality cleaning service, being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our apartment. We would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion. Also we would like to take the opportunity to mention that we will change the sofa bed in order to offer the most comfortable stay possible for our guests.
Thank you again for sharing your opinion. We look forward to meeting you again in the future.
Aija T.
Quality Department
Todo estuvo genial, la chica que nos trajo las llaves es muy amable. Nos ayudó en todo. Incluso antes de llegar, se comunicó con nosotros. Gracias
No tenemos ninguna queja
Response from the Quality Department
Estimada Krys, nos alegra saber que tuvo una excelente estancia con nosotros. Gracias por tomarse un momento para destacar nuestro servicio excepcional. Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
(-) El sofá cama estaba roto
Response from the Quality Department
Estimada Begoña, muchas gracias por elegir nuestro apartamento y valorar su estancia con nosotros.
Gracias por llamar nuestra atención sobre el pequeño desperfecto que comenta en su reseña, aprovechamos la oportunidad para informarle que el sofá tenía una pequeña pieza suelta que ya hemos arreglado.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Aija T.
Departamento de Calidad
Response from the Quality Department
Thank you very much for choosing our apartment and for sharing the highlights of your stay with us.
We are glad to know that you had a comfortable stay and hope to meet you soon again.
Aija T.
Quality Department
Das Apartment hielt, was es versprach - Blick wirklich auf die Altstadt und Alhambra, weil wir in der obersten Etage waren. Apartments weiter unten haben diesen Blick nicht. Lage zentral, man fällt geradewegs in Unterstadt und Albaicin. Ausstattung war ok, nur große Kaffeetassen haben wir vermisst. Stattdessen waren nur kleine Glastassen (eher für Tee) vorhanden. Vorherige Anfragen, wo man parken kann, blieben leider unbeantwortet. Wir haben uns ein Parkhaus in der Nähe gesucht. Zum Glück gab es genau für dieses Parkhaus von der netten(!) Verwalterin einen Parkschein für 20 € pro Tag, sonst wäre es noch teurer geworden. Für Auto-Anreisende gibt es quasi auch keine Alternative in der Innenstadt. Ansonsten waren wir super zufrieden!
Response from the Quality Department
Dear Arne, thank you very much for your kind feedback. Your constructive insights are appreciated.
We appreciate your time in sharing your personal experience and we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
- klein bed
Response from the Quality Department
Thank you Alexandra for sharing your constructive feedback regarding your stay in our apartment.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Muchas gracias por su reseña tan valiosa. Es muy importante para nosotros conocer la opinión de nuestros huéspedes.
Apreciamos sus encantadoras palabras sobre nuestro personal. Estamos encantados de saber que hemos logrado superar sus expectativas en lo que respecta a la hospitalidad y el servicio prestado y esperamos volver a verle pronto.
Aija T.
Departamento de Calidad
l’emplacement exceptionnel face à l’alhambra dans l’hyper centre. décoration soignée
manque quelques ustensiles dans la cuisine ( torchons, bols)
Response from the Quality Department
Thank you very much for choosing our apartment for your stay in Granada, and for taking the time to share yoru personal experience. Your constructive insights are appreciated.
We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Bed was tiny, upstairs neighbors could be heard very well...
Response from the Quality Department
Dear Rinze, thank you for your feedback regarding your stay and your highigts on the great locationof the apartment and our team.
We hope to meet you in near future again and to have the opportunity to exceed your expectation.
Aija Teilane
Quality Department
El sillón cama muy pequeño para dos
Response from the Quality Department
Muchas gracias por compartir su opinión sobre sus vacaciones con nosotros. Estamos encantados de que nuestra excelente ubicación fuera lo más destacado de su estancia, además de las impresionantes vistas.
Nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello.
Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.
Aija Teilane
Departamento de Calidad
El apartamento está en buen estado, con buenas vistas, numerosos utensilios en la cocina y productos (sal, azúcar, productos para limpieza...). La cama perfecta y la limpieza normal. La ubicación es inmejorable, a 1 minuto de los principales autobuses que te llevan a las zonas principales y en el centro de todos los barrios que visitarás por lo que todos te pillarán cerca.
El sofá cama para dormir es muy estrecho, corto e incómodo para dormir 2 personas, 1 persona puede dormir medianamente bien aunque sigue siendo muy corto, como la persona sea un poco alta va a entrar muy mal.
Response from the Quality Department
Apreciamos enormemente el tiempo dedicado a opinar sobre su experiencia en nuestro apartamento, y le agradecemos sus amables palabras sobre la ubicación del apartamento y su comodidad.
Tomamos nota de sus observaciones con respecto al sofá cama y sentimos cualquier inconveniente.
Muchas gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Sin duda, la ubicación y las vistas a la Alhambra
El sofá cama, pequeño para dos personas, e incómodo, un lateral se hundía.
Response from the Quality Department
Muchas gracias por el tiempo dedicado en compartir sus impresiones personales sobre su estancia en nuestro apartamento. Siempre estamos abiertos a recibir sus comentarios, ya que ello nos permite mejorar continuamente la experiencia que creamos para nuestros clientes.
Gracias por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.
Aija Teilane
Departamento de Calidad
Sus vistas eran maravillosas, desde el balcón se ve la Alhambra. En general me gusto todo.
Lo que menos me gusto porque era menos cómodo fue el sofá y que no tuviera frigo.
We stayed there for 3 nights - 27.12-30.12 and the first deep concern and regret that it was so small comparing to the photo. The old entrance door with the big down gap
Response from the Quality Department
Thank you for your review Ivan. We are sorry if the apartment didn´t meet your expectations, but we would like to inform you that the apartment is being reformed at this moment. We hope that you had a good stay and you could enjoy the nice views from the apartment. Fátima - responsable de calidad de Genteel Home
La llave de abajo era imposible de abrir de ninguna manera. Tuvimos que molestar a los vecinos para que nos abrieran y esto si te pasa a altas horas de la madrugada te la juegas a quedarte en la calle.Lo pasamos bastante mal pq pensamos de verdad q dormíamos en la calle por no poder abrir. El ascensor tampoco funcionaba y estábamos en la 4 planta. El piso es bastante frío y la calefacción hasta que no la dejas 24h encendida no se calienta nada.
Response from the Quality Department
Muchas gracias por su comentario María. Lamentamos el inconveniente que tuvo con la puerta, normalmente para estos casos nuestro equipo se encuentra a su disposición por su tiene alguna emergencia en la que le podamos ayudar. En cuanto al ascensor, es algo que corresponde a la comunidad de vecinos y ante una avería no pudimos hacer más que insistir a la comunidad para que lo repararan a la mayor brevedad posible. A pesar de ello, esperamos que tuvieran una buena estancia y disfrutaran del apartamento y la ciudad. Fátima - responsable de calidad de Genteel Home
Excelente ubicación, las vistas al Alhambra.trato del personal (gracias Alba).
La ubicación del departamento es excelente, cerca de todo lo que una familia de turistas necesita. Las instalaciones estaban muy bien aseadas, el departamento muy bien equipado, es cómodo para poder descansar y tener una buena estancia. La vista excelente, por su ubicación y orientación desde sus ventanas se ve la Alhambra!!
Location.. views ... area nearby all amenities .. perfect ..
De locatie is geweldig! Aan de rand van Albayzin, op 80m van Plaza Nueva, met zicht op het Alhambra. In een stijlvol, oud gebouw terwijl het appartement modern is ingericht. Goede bedden en een uitgebreide keuken.
Grote tegenvaller: het slot van de voordeur van het gebouw is versleten. Daardoor kon ik niet naar binnen en moest wachten totdat er een andere bewoner kwam. Na 2 dagen heeft een buurvrouw laten zien hoe je de deur open krijgt. De mensen van Genteel Home hebben me niet geholpen, ondanks herhaald bellen en mailen. Slechte beurt!
nichts für Anreise mit eigenem Fahrzeug, musste mich lotsen lassen, da man zum Ziel nur entgegen der Einbahnstraßen hinkommt, es sind keine Privatparkplätze vorhanden, ein öffentliches Parkhaus steht zur Verfügung mit 25,- € je Tag, um auf den Preis von 15,00 € zu kommen, muss das Personal eine Karte bei Abreise zusätzlich in den Automaten schieben, es ist also nicht geegnet, wenn man tagsüber mit dem Fahrzeug die Umgebung erkunden will und nachmittags und abends die Stadt, man ist da nicht so flexibel, hier organistaorisch noch estremer Nachholbedarf, Appartemant hat etwas gerochen, als wäre ein Abfluss ausgetrocknet, Bad lieblos überstrichen, Dusche naja, irgendwie wirkt die Wohnung oberflächlich eingerichtet und saniert, Bettgestell sehr labil, WLAN nicht kostenlos, man wird auf die Internetseite zum anmelden verwiesen, die verschieden Zeitfenster zum buchen vorschlägt,
Response from the Quality Department
Thank you very much for your review, but we are really sad to read it. The way Granadas circulation is arranged it´s something we can not change, and as you can read in all the guide books about the city, is no recommendable to move around with the car. We called you before your arrive to tell you taht, as well as to recommendate you a public parking, so we don´t have at the property as you can see at Booking.com, and we are sorry if you didn´t find the service they offer as good as you expected, it´s really the first time we have this kind of complain. About the smell, when we clean up the apartment nothing was detected, and the guest who stayed before and after dind´t mention anything either, but we will pay special attention to it. The wifi it´s completely free at our property, so I´ve probably missunderstood you words, because it´s imposible you have paid for it. We hope you have enjoyed our beautiful city. Genteel Hope Team
Prachtig uitzicht op het alhambra! De locatie is perfect, om de hoek zit een leuk barretje voor een drankje en tapas. Daarnaast waan je, je zo in Marokko als je door de smalle Arabische straatjes dwaalt.
De kookplaat begaf het halverwege ons verblijf. Verder is het appartement niet heel groot of nieuw maar alles is wel netjes.
Response from the Quality Department
Thank you very much for your review Kirsten, it´s great to know you have enjoyed your time in our apartment and the amazings views to the Alhambra. We are sorry about the sove, and thank you for letting as know on time so we were able to fix it. We hope to have you back. Genteel Home Team
El colchón podría haber sido más cómodo.
Response from the Quality Department
Muchas gracias Dani por dejarnos su comentario. Sentimos mucho que su estancia no haya alcanzado sus expectativas, intentamos siempre dar un servicio excelente y sentimos que usted no lo haya sentido así. Esperamos que ésto no haya enturbiado sus recuerdos de Granada. Genteel Home Team
Wife found noise from motor vehicles disturbing
Needs more coat hangers drawers and a tea towel to dry pots with
Location superb
Response from the Quality Department
Muchas gracias por vuestro comentario. Desde Genteel Home vamos a tener en cuenta vuestro comentario para mejorar nuestro servicio. Te agradecemos además que hayas recomendado este apartamento a una amiga tuya la cual quiere reservar próximamente. Muchas gracias