This excellent four-bedroom, two-bathroom apartment is located in the heart of Granada, combining comfort and an ideal location for those wishing to explore the city. Upon entering, you are greeted by a bright living room, equipped with two large sofas and a dining area, perfect for relaxing and enjoying the views of the Fuente de las Batallas, Acera del Darro street, and Sierra Nevada through the large window.
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The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Reception and luggage custody service. 5€ per suitcase and day.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Puerta Real II Apartment
from to
Location
A bit noisy from the street. Could be cleaner
Response from the Quality Department
Dear Marta,
Thank you for sharing your feedback. We are delighted to know that you enjoyed the location and spaciousness of the apartment. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial.
With regard to cleanliness, we sincerely apologize if it did not meet your expectations. We take such matters seriously and will review our procedures to ensure that the highest standards are consistently upheld for all our guests. As for the noise, it can sometimes be more noticeable during certain times of the year or due to local festivities, as is the case during the holiday season. This period often brings a bit more activity to the city center, particularly in Spain. We appreciate your understanding in this regard and hope you were able to enjoy the magical atmosphere of this special time.
We look forward to the pleasure of welcoming you again in the future and providing you with an even more comfortable stay.
Quality Department
Response from the Quality Department
Estimada Marina,
Gracias por compartir su experiencia. Nos complace saber que encontró el alojamiento agradable y cómodo. Valoramos mucho su opinión y esperamos poder recibirle nuevamente en el futuro.
Departamento de Calidad
Ubicación
Éramos 8 personas y solo había 3 botecitos de gel Nexpreso con solo 2capsulas Dosificador jabón de manos vacío
Response from the Quality Department
Estimada María Belén,
Agradecemos sinceramente sus amables comentarios acerca de su estancia y nos complace saber que, en general, disfrutaron de su tiempo con nosotros.
En cuanto a lo mencionado sobre el suministro de amenities, lamentamos profundamente la confusión ocasionada. Nuestro compromiso es siempre ofrecer estos elementos básicos de cortesía para todos nuestros huéspedes, y sentimos mucho que en esta ocasión haya ocurrido algún malentendido. Nos entristece no haber sabido de la situación durante su estancia, ya que nuestro personal habría estado encantado de asistirles y garantizar que todo estuviera a su satisfacción.
Lamentamos nuevamente cualquier inconveniente que esto haya podido causar y esperamos tener el placer de darle la bienvenida en el futuro, brindándoles una experiencia aún más cómoda y placentera.
Departamento de Calidad
ضوضاء من الشارع في الليل
Response from the Quality Department
Dear Hussein,
We sincerely appreciate your kind comments about your experience in our apartment. We are delighted to know that you enjoyed our central location, the spaciousness of the accommodation, and the attention provided by our team.
We are sorry for any inconvenience caused by street noise during your stay. Due to our privileged location, weekends and festivities can increase activity in the area. Nonetheless, we always strive to offer proper soundproofing to ensure the tranquility and comfort of our guests in the heart of the city. We deeply regret if this circumstance did not meet your expectations and assure you that we take your feedback very seriously. We will review the situation to identify any necessary improvements.
Thank you once again for your feedback and for choosing us. We look forward to the pleasure of welcoming you back in the future and providing you with an even more enjoyable experience.
Quality Department
La ubicacion fue conveniente porque todo era cerca como los restaurantes y lugares de compra. Muy lindo apartamento y limpio tambien! Me gustaria regresar en el futuro.
Una de las cosas era que la puerta de uno de los banos no estaba bien selllada y se salia el agua. En el otro bano el inodoro era muy alto y incomodo. La maquina para lavar ropa fue muy complicada.
Response from the Quality Department
Estimada Gloria,
Le agradecemos sinceramente sus comentarios positivos y nos alegra saber que el apartamento fue confortable y espacioso para su familia, así como que la ubicación resultó conveniente por su cercanía a restaurantes y zonas comerciales.
En relación con la puerta de la ducha, lamentamos los inconvenientes que esto haya podido causar. Tomamos en cuenta su observación y trasladaremos esta información a nuestro equipo para realizar una revisión y llevar a cabo las mejoras necesarias. Respecto al inodoro, sentimos que su altura no haya sido del todo cómoda, y en cuanto a la lavadora, lamentamos que le haya resultado complicada. Nos hubiera encantado poder asistirle en el momento, ya que nuestro equipo está siempre disponible para resolver cualquier duda o necesidad.
Agradecemos nuevamente sus comentarios y esperamos tener el placer de recibirla en el futuro.
Departamento de Calidad
Response from the Quality Department
Dear Safa,
We greatly appreciate your kind words about the apartment´s excellent location and its spacious and pleasant décor. We are glad to hear that you enjoyed the proximity to stores, restaurants and the Alhambra, and that the convenience of parking contributed to a pleasant stay.
We sincerely regret the inconvenience you experienced during your stay. We greatly value your comments and take them very seriously, as they help us identify areas for improvement. We assure you that we will pay more attention to these details to prevent situations such as the ones you mention from affecting the experience of our future guests.
We also appreciate your understanding of our efforts to address some of your concerns and, despite these inconveniences, we look forward to welcoming you back in the future to provide you with a stay that fully respects your expectations.
Appart nickel, très bien meuble, climatisé
Pas de machine à café ni de bouilloire
Response from the Quality Department
Dear Stéphanie,
We sincerely appreciate your positive comments and are pleased to hear that the flat, its furnishings and air conditioning were to your complete satisfaction.
Regarding your comment about the lack of coffee machine and kettle, we were surprised by your comment as these items are always available in the flat. For future occasions, please do not hesitate to contact us if you have any questions or problems; our team is always available to assist you.
Thank you again for your valuable feedback and we look forward to the privilege of welcoming you again in the future.
Quality Department
Appart nickel, très bien meuble, climatisé
Pas de machine à café ni de bouilloire
Response from the Quality Department
Dear Stéphanie,
We sincerely appreciate your positive comments and are pleased to hear that the flat, its furnishings and air conditioning were to your complete satisfaction.
Regarding your comment about the lack of coffee machine and kettle, we were surprised by your comment as these items are always available in the flat. For future occasions, please do not hesitate to contact us if you have any questions or problems; our team is always available to assist you.
Thank you again for your valuable feedback and we look forward to the privilege of welcoming you again in the future.
Quality Department
Response from the Quality Department
Dear Philip,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Response from the Quality Department
Dear Pascale,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Response from the Quality Department
Dear Edgar,
Thank you for your feedback. We´re glad to hear that you and your family enjoyed the apartment. It sounds like it was well-suited for your needs with its air conditioning and spacious living area. We´re pleased that you found the location convenient for walking to nearby attractions. We hope to have the opportunity to welcome you back in the future.
Quality Department.
Response from the Quality Department
Estimado Jose Manuel:
Valoramos inmensamente sus comentarios positivos y nos complace saber que su estancia fue agradable. Gracias por confiar en nuestros servicios.
Response from the Quality Department
Dear Max,
We´re thrilled to read your positive review of our apartment, and we´re grateful for your kind words about our friendly and helpful staff. We´re delighted that we were able to exceed your expectations, and we look forward to welcoming you back soon.
Response from the Quality Department
Dear Robert,
Thank you for your valuable feedback. We are delighted to hear that you enjoyed the outstanding location of our apartment and found it to be well-furnished and comfortable. It is wonderful to know that you were able to easily access the major city sites, neighborhoods, and restaurants.
We apologize for any inconvenience caused by the noise. While we strive to provide a serene environment for our guests, there may be occasional noise especially during certain times of the year or local festivities.
We appreciate your understanding and hope to welcome you back in the future.
Quality Department.
Response from the Quality Department
Estimada Valeria:
Le agradecemos sus palabras hacia nuestro apartamento. Nos alegramos enormemente de que disfrutara de su estancia y esperamos nos dé la oportunidad de volver a servirle pronto.
Response from the Quality Department
Estimado Jorge:
Muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Departamento de Calidad.
Response from the Quality Department
Estimada Noemi:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento y del edificio con nosotros. Esperamos poder volver a recibirle muy pronto.
Response from the Quality Department
Dear Gabielo,
Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will take the necessary steps to address your concerns. Thank you again for your review, and we look forward to welcoming you back soon.
The lack of a kettle and toaster
Response from the Quality Department
Dear Mark,
We´re delighted to hear that you found the apartment beautifully furnished and conveniently located. Typically, all our apartments come equipped with a kettle and toaster, ensuring our guests have everything they need for a comfortable stay. If these amenities were missing during your visit, please accept our sincere apologies, and we´ll ensure they´re promptly provided for any future stays.
Quality Department
Small complaint- Missing water percolator. Otherwise top notch!
Response from the Quality Department
Dear Nadia,
Thank you for taking the time to share your feedback with us. We´re delighted to hear that you found our establishment very clean, spacious, and centrally located. Your satisfaction is our top priority, and we´re thrilled that you had an enjoyable stay overall. We apologize for the inconvenience caused by the missing water percolator. Please rest assured that we will address this promptly to ensure that our guests have everything they need for a comfortable stay.
Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back again soon.
Quality Department.
Response from the Quality Department
Dear Molly,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Quality Department.