This great penthouse with an unbeatable location, is close to the monumental complexes of San Juan de Dios and San Jerónimo, and a few minutes walking from the Cathedral area.
The penthouse has a living room with sofa bed of 1.35 * 1.9 and smart TV of 44 inches, a fully equipped kitchen with everything you need for your stay, and three bathrooms with shower. It has 4 bedrooms, two with two beds of 90 * 190 cm, one with two single beds of 105x190, and another with a double bed of 150 * 190.
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Mano de Hierro Penthouse
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Response from the Quality Department
Dear Mahmoud,
Thank you for your kind feedback. We are delighted to hear that you found the place excellent, spacious, and clean. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience.
We hope to welcome you again in the future.
Response from the Quality Department
Dear Toni,
Thank you for sharing your experience. We are pleased to hear that you enjoyed the spacious terrace and that the apartment´s location was to your liking.
We sincerely apologize for the inconvenience caused by the issues with the drains in the bathroom. We appreciate your feedback, and we will take it into consideration to make the necessary improvements, ensuring that similar situations do not occur in the future.
We hope to welcome you again and provide an even more pleasant stay.
Response from the Quality Department
Dear Udo,
Thank you for sharing your feedback. We are pleased to hear that you found our place to your liking.
We look forward to the pleasure of welcoming you again in the future.
Response from the Quality Department
Dear Jean-Claude,
Thank you very much for your review and for highlighting that the accommodation met your expectations and matched the description in the listing. We are pleased to know that your experience was positive, and we look forward to welcoming you again in the future.
Response from the Quality Department
Dear Elisa,
Thank you very much for your positive comments. We are pleased to hear that you found the apartment beautiful, well-decorated, and conveniently located, and that you enjoyed the comfortable beds and the fully equipped kitchen.
We sincerely regret your observation regarding the cleanliness of the bedding and comforters, as well as any inconvenience this may have caused you. We always strive to achieve the highest quality standards in terms of cleanliness, and situations like this do not reflect our commitment to excellence. We appreciate your feedback, and thanks to it, we will pay more attention to our processes to ensure that this type of situation does not happen again.
Regarding the maintenance issues you mentioned, we sincerely apologize for the inconveniences caused. We also regret that our team could not resolve these issues at the moment, as they required more time to be addressed. We appreciate your observations, and we will ensure that they are resolved as quickly as possible so that they do not affect our future guests.
We greatly appreciate your recommendation and hope to have the opportunity to welcome you back, offering you an even more satisfying experience.
Response from the Quality Department
Estimado Alex,
Muchas gracias por su excelente comentario. Nos alegra saber que disfrutaron de la ubicación del apartamento y que encontraron todas las comodidades necesarias para su grupo. Nos complace que hayan apreciado los detalles y que la terraza haya sido un valor añadido a su estancia. Asimismo, nos alegra que la comunicación con nuestro equipo haya sido fluida y útil durante su estancia. Agradecemos sinceramente sus palabras y esperamos tener la oportunidad de recibirlos nuevamente en el futuro.
Response from the Quality Department
Dear Sangho,
Thank you very much for your comment. We are glad to hear that you found it very nice and that you also appreciated our facilities. It will be a pleasure to welcome you again.
Response from the Quality Department
Estimado Raúl,
Muchas gracias por su detallado comentario. Nos complace saber que disfrutó de la fantástica ubicación del apartamento y su comodidad.
Agradecemos sinceramente sus amables palabras y esperamos tener el placer de recibirle nuevamente en el futuro.
Response from the Quality Department
Estimada Esther:
Gracias por sus amables palabras. Nos alegra que haya disfrutado de su estancia. Ha sido un placer servirle.
Response from the Quality Department
Dear Ilyasse,
Thank you very much for your review. We are glad to hear that you enjoyed your stay and found the flat spacious and well located. We sincerely appreciate your kind words and hope to have the opportunity to host you again in the future.
Response from the Quality Department
Dear Yuqing,
Thank you very much for your review. We are pleased to hear that the location was to your liking and that the air conditioning contributed to making your stay more comfortable during the summer travels. We are delighted that we were able to provide you with a pleasant experience and look forward to welcoming you back in the near future.
Response from the Quality Department
Dear Sol,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Response from the Quality Department
Dear Juliana,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Response from the Quality Department
Estimada Valentina,
Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento. Ha sido un placer servirle.
el tema de las maletas, es un rollo que no se puedan dejar en el apartamento.
Response from the Quality Department
Estimada Cristina,
Muchas gracias por sus amables comentarios. Nos alegra saber que encontró nuestro apartamento cómodo y la terraza fue de su agrado.
Lamentamos sinceramente cualquier inconveniente que haya experimentado con el tema de las maletas. Debido a que no disponemos de una recepción física, no podemos ofrecer el servicio de consigna, y el hecho de poder guardarlas en el apartamento es inviable puesto que el apartamento debe estar desalojado después de la hora de check-out para garantizar una correcta limpieza y preparación para la bienvenida a los próximos huéspedes. Sin embargo, nuestro equipo está siempre disponible para ofrecerle recomendaciones sobre consignas cercanas.
A pesar de este inconveniente, esperamos que haya disfrutado de su estancia y de su visita. Estaríamos encantados de volver a alojarla en un futuro próximo.
Departamento de Calidad
Response from the Quality Department
Dear Diana,
We are delighted that you enjoyed our apartment and our hospitality. We look forward to welcoming you back soon.
Quality Department
Response from the Quality Department
Dear Melissa,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Quality Department
Response from the Quality Department
Estimada Gemma:
Gracias por su comentario. Nos complace saber que encontró nuestro lugar cómodo, hermoso y bien ubicado. Es genial saber que nuestro miembro del equipo hizo que su experiencia de check-in agradable con su comportamiento amable. Esperamos darle la bienvenida de nuevo en el futuro.
Response from the Quality Department
Dear Chantal,
Thank you for sharing your feedback on your recent stay in our apartment in Granada. We are pleased to hear that you found the location very quiet, functional for a large family, and ideally situated for exploring Grenada.
However, we are sincerely sorry to learn about the inconvenience caused by the odor throughout the apartment. We understand the impact this had on your stay and apologize for any discomfort it caused. Please be assured that we regularly inspect our properties to ensure they meet optimal standards. Nevertheless, we acknowledge that occasional environmental factors, such as weather conditions, can lead to unexpected issues. Your feedback is crucial to us, and we will thoroughly investigate this matter to identify the underlying cause and take appropriate actions to prevent any recurrence.
Once again, we apologize for the inconvenience and appreciate your understanding. We value your feedback and hope to have the opportunity to provide you with a more pleasant experience in the future.
Response from the Quality Department
Dear James,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Lo único malo que el ascensor es muy pequeño.
Response from the Quality Department
Estimada Paula,
Gracias por sus valiosos comentarios. Nos complace saber que disfrutaron de la tranquilidad y comodidad que ofrece nuestro apartamento céntrico, así como de todas sus comodidades. En relación a su observación sobre el tamaño del ascensor, quisiéramos explicar que, debido a la arquitectura y diseño histórico de muchos edificios situados en el corazón de Granada, los ascensores suelen ser de dimensiones reducidas. Esto es una característica común en la zona, influenciada por las limitaciones estructurales y de espacio.
Nos alegra que, a pesar de este inconveniente, hayan podido utilizar el ascensor sin mayores problemas. Agradecemos su comprensión al respecto y valoramos mucho sus observaciones, que nos ayudan a mejorar continuamente. Esperamos tener el placer de recibirles nuevamente en el futuro y seguir ofreciéndoles una estancia placentera en nuestra ciudad.
Departamento de Calidad.
Response from the Quality Department
Dear Miguel,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Response from the Quality Department
Dear Michiel,
We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon.
Response from the Quality Department
Dear Josué,
We would like to thank you for choosing to stay at our apartment and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Response from the Quality Department
Dear Angela,
We´re thrilled to read your positive review of our apartment, and we´re grateful for your kind words about our friendly and helpful staff. We´re delighted that we were able to exceed your expectations, and we look forward to welcoming you back soon.
Response from the Quality Department
Estimada Loly:
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Departamento de Calidad.
Response from the Quality Department
Dear Hannah,
Your positive experience in the city truly brings us joy. We´re thrilled that Granada left a lasting impression on you. It´s fantastic to know that you enjoyed your stay at Mano de Hierro as well. We aim to create memorable experiences, and your feedback encourages us to continue delivering exceptional service. Thank you for choosing us and for your kind words.
Response from the Quality Department
Dear Jim,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Quality Department.
Response from the Quality Department
Estimado Román:
Gracias por elegir nuestro apartamento para su reciente estancia. Apreciamos sinceramente su opinión y nos disculpamos por cualquier inconveniente que haya experimentado durante su visita. Valoramos sus comentarios y le aseguramos que estamos tomando medidas inmediatas para abordar el problema. Esperamos tener la oportunidad de recibirle nuevamente en un futuro cercano y haremos todo lo posible para garantizar una experiencia impecable la próxima vez.
Response from the Quality Department
Dear Deb,
Thank you very much for taking the time to share your experience with us. We´re delighted to hear that you found our accommodations spacious, modern, and impeccably clean. It´s wonderful to know that you enjoyed the balcony as well.
We appreciate your feedback regarding the availability of minimal necessities such as hand soap and toilet paper. We strive to ensure that our guests have everything they need for a comfortable stay, and we will certainly take your comments into consideration to improve our service.
Regarding the proximity to the city center and Alhambra, we understand that the distance may be a consideration for our guests. We´re pleased to hear that you found taxis to be a convenient option for reaching Alhambra, and we will make sure to provide this information to future guests.
Response from the Quality Department
Dear Olivia,
Thank you for taking the time to share your feedback with us. We´re delighted to hear that you found our apartment well-located and well-organized. However, we sincerely apologize for any inconvenience caused by the condition of the plumbing and the minimal supply of equipment during your stay.
Please rest assured that we take your comments seriously and will address these issues promptly to ensure a more pleasant experience for our future guests. Additionally, we want to emphasize that our team is available 24 hours a day to address any concerns or needs you may have during your stay. Your comfort and satisfaction are of the utmost importance to us, and we are committed to providing prompt assistance whenever it is needed.
Response from the Quality Department
Estimado Antonio:
Gracias por sus amables comentarios. Estamos encantados de saber que tuvo una experiencia maravillosa con nosotros. Su recomendación significa mucho para nosotros, y esperamos darle la bienvenida de nuevo en el futuro.
Response from the Quality Department
Dear Marta,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Trato anfitrión: con la escusa de tener otras entradas, tuve que esperar 20 minutos en la calle para la entrega de llaves. La salida es a las 11 h sin posibilidad de dejar ni 1h las maletas en la entrada. Al entrar se percibe un leve mal olor procedente de los sifones de cocina o lavabos, que ya no se nota cuando llevas un rato dentro del apartamento.
Response from the Quality Department
Estimado Jaume:
Agradecemos sus amables comentarios sobre la ubicación, amplitud, limpieza y disponibilidad de múltiples lavabos en nuestro apartamento. Lamentamos sinceramente cualquier inconveniente experimentado durante el proceso de entrega de llaves. Si bien los retrasos en la entrega no son habituales, situaciones imprevistas pueden causar demoras puntuales, por lo que le pedimos disculpas. Respecto a la salida, entendemos su preocupación, sin embargo, debemos cumplir con los horarios de salida establecidos para poder preparar lso apartamentos para los futuros huéspedes; también al no contar con recepción física, no podemos ofrecer servicio de consigna de maletas, pero nuestro equipo siempre esta disponible para ofrecer información sobre las consignas más cercanas a nuestros clientes. En cuanto al olor, se trata de situaciones inusuales y puntuales que en muchas ocasiones estan influenciadas por agentes externos, pero, aun así, tomaremos medidas para abordar este inconveniente y que no se repita en el futuro. Agradecemos su comprensión y esperamos poder brindarle una experiencia mejorada en el futuro.
Departamento de Calidad.
Response from the Quality Department
Estimada Lidia:
Agradecemos sinceramente su comentario. Lamentamos que el tiempo limitado no les permitiera disfrutar plenamente de la casa, su terraza y las vistas. Será un placer recibirles nuevamente en el futuro para que puedan aprovechar al máximo todas las comodidades que nuestra propiedad tiene para ofrecer. Gracias por elegirnos durante su estancia.
O elevador é pequeno, mas devido à estrutura do prédio, não dá para ser de outra forma... Dá para carregar as coisas mais pesadas e levar as crianças! 😁
Response from the Quality Department
Dear Catarina,
Thank you for your positive review. We´re thrilled to hear that you found our house spacious with efficient heating and suitable amenities for a family with young children. We appreciate your understanding about the size of the elevator, and it´s great to know that it didn´t pose a significant inconvenience. We´re glad you were able to manage with heavier items and kids. Your feedback is valuable, and we hope to welcome you and your family again with open arms.
Quality Department.
Response from the Quality Department
Estimada Sandra, Agradecemos sinceramente sus amables comentarios sobre nuestro apartamento en el centro de la ciudad. Nos complace saber que encontró la ubicación conveniente y que disfrutó de los espacios amplios e independientes. Apreciamos su mención sobre el estacionamiento recomendado y la utilidad del elevador. Nos alegra que la recomendación para el tour privado por la Alhambra haya sido espectacular. Esperamos darle la bienvenida nuevamente en el futuro.
El olor en los baños. Yo creo que es el desagüe de las duchas. Tuvimos que tapar con papel de aluminio y así se evitó un poco el mal olor
Response from the Quality Department
Estimada Mar:
Agradecemos sinceramente sus amables palabras y nos complace saber que disfrutó de la amplitud y comodidad de nuestro apartamento, así como de su ubicación céntrica y tranquila. Nos alegra que haya encontrado la cocina bien equipada y la terraza fantástica, así como la conveniencia del supermercado cercano y los servicios en las calles adyacentes. Lamentamos sinceramente cualquier inconveniente causado por el olor en los baños. Los olores inusuales pueden surgir dependiendo de agentes externos, Si nos hubieran informado, habríamos estado encantados de ayudarles de inmediato. Tomaremos medidas para abordar este problema y garantizar una experiencia más agradable en el futuro. Agradecemos su comprensión y esperamos darle la bienvenida nuevamente en su próxima visita.
Departamento de Calidad.
Podria haber un poco mas de vajilla, para no tener que estar usando el lavado en cada comida. Y mantel o individuales para la mesa.
Response from the Quality Department
Estimada Carina:
Agradecemos sinceramente su valoración positiva sobre la ubicación tranquila de nuestra calle, cercana a la catedral. Nos complace saber que disfrutó de su estancia.
También agradecemos sus sugerencias constructivas con respecto a la dotación de vajilla y accesorios para la mesa. Tomamos nota de estas observaciones y las tendremos en cuenta para mejorar la experiencia de nuestros huéspedes.
Apreciamos su tiempo al compartir sus comentarios, ya que nos ayuda a continuar mejorando nuestros servicios. Esperamos recibirle nuevamente en el futuro y ofrecerle una estancia aún más satisfactoria.
Departamento de Calidad.
Response from the Quality Department
Dear Laura,
Thank you so much for taking the time to share your positive experience during your stay. We are delighted to hear that you enjoyed our guest service team´s responsiveness and warm welcome upon your arrival. It´s wonderful to know that the proximity to restaurants and the charming artisan shops in the center added to the overall convenience of your visit.
We appreciate your understanding regarding the size of the elevator, and we´re glad it served its purpose effectively during your stay. The balcony with its picturesque view of the Iglesia sounds like it made your experience even more enjoyable, and we´re thrilled to hear that the church bells, though frequent, added to the beauty of the ambiance.
Your recommendation means a lot to us, and we hope to have the pleasure of hosting you again in the future.
Response from the Quality Department
Estimada Marigel:
Gracias por tu encantadora reseña. Nos alegra saber que encontró nuestro alojamiento cómodo y excelente ubicación, y que la decoración fue de su agrado. Realmente apreciamos sus comentarios que nos ayudan a crecer. Esperamos darle la bienvenida nuevamente para otra experiencia maravillosa.
Response from the Quality Department
Dear Younghee,
We appreciate your valuable review, highlighting the comfort and convenience of our accommodation. We are pleased that the spacious bedrooms, clean kitchen, and bathroom contributed to an enjoyable experience. Being located just a 5-6 minute walk from the cathedral in a quiet residential area adds a special touch to the atmosphere. We look forward to welcoming you again on your next trip.
Response from the Quality Department
Dear Devin,
We are grateful for your thoughtful review. Your feedback is instrumental for us to continue improving our service. It´s our pleasure to have met your expectations, and we hope to host you again in the near future.
Es riecht komisch in der Wohnung. Etwas abgestanden. Wenn man die Fenster öffnet verflüchtigt sich der Geruch schnell. Die Parksituation ist sehr schlecht. Die Parkhäuser sehr teuer.
Response from the Quality Department
Dear Gsaenger,,
We greatly appreciate your feedback on your recent stay in downtown Granada. We´re delighted to hear that you found the apartment spacious and enjoyed the wonderful large terrace. We value your insights on the apartment´s amenities.
However, we extend our sincere apologies for the issue with the apartment´s unusual odor. Rest assured, we will thoroughly investigate this matter and take measures to ensure that our accommodations always provide a fresh and inviting atmosphere for all our guests.
We apologize for the parking inconvenience. Being located in the heart of the city, near monuments and pedestrian streets, can pose a challenge in finding free on-street parking. Our customer service team is always available to recommend the best parking options based on our guests´ needs.
Your feedback is invaluable, and it allows us to improve the guest experience. We hope that, despite these minor inconveniences, you had an enjoyable stay in Granada. Will be a pleasure to host you again in the future.
Quality Department.
Response from the Quality Department
Estimada Clara:
Quiero expresar nuestro sincero agradecimiento por su reseña positiva sobre su estancia en nuestro establecimiento en Granada. Nos complace saber que disfrutó de su tiempo con nosotros y que nuestro equipo pudo contribuir a hacer de su visita una experiencia agradable y memorable.
Esperamos tener la oportunidad de volver a recibirles en el futuro.
Un po´ scomodo solo xche´ è al 4* piano e ascensore piccolissimo.
Response from the Quality Department
Dear Giovanna,
We appreciate your review and are delighted to hear that you found our apartment very clean and cozy, with all the necessary amenities for your stay. Your feedback is invaluable. Your suggestion to provide a dishcloth or paper towels for drying and cleaning is noted, normally our cleaning deparment leave this kind of items for our guests, we regret that in your case it was missing, and we will take action to ensure that this does not happen again.
We understand the inconvenience of being on the 4th floor with a small elevator, and we apologize for any discomfort this may have caused. Due to our location on the city centre, it´s important to mention that in some buildings with significant historical value, the installation of elevators may be prohibited due to the importance of preserving their architecture and cultural heritage, mMaybe this is the reason that the elvator was not too big as expected.
Thank you again for your feedback and we will more than happy to welcome you back in the future.
Quality Department.
Poca presión de agua en las duchas. Poco gel y champú para una estancia de 4 días.
Response from the Quality Department
Estimada Aida,
Gracias por tomarse su tiempo para compartir su experiencia con nosotros. Nos alegra saber que encontró el apartamento limpio y moderno, y que además, la localización fue un plus para poder disfrutar de su estancia.
Por otro lado, lamentamos el inconveniente con la ducha y amenities. Tomaremos nota de su comentario para tomar las acciones pertinentes y realizar las mejoras necesarias.
Le agradecemos nuevamente su comentario ya que nos ayuda a conocer las zonas en las que debemos mejorar, y esperamos tener la oportunidad de volver a brindarle una estancia aún más agradable en el futuro.
Departamento de Calidad.
Response from the Quality Department
Dear Curt,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Response from the Quality Department
Dear Ben,
Thank you for your kind words. We´re delighted to hear that you had an amazing experience at our place. Your recommendation means a lot to us. We strive to provide a memorable stay for all our guests, and we´re thrilled to know we met your expectations. If you ever plan to return or have any suggestions for improvement, please feel free to share. We look forward to welcoming you back in the future.
La ducha y la cisterna con muy poca fuerza
Response from the Quality Department
Estimado Zoraida:
Le agradecemos sinceramente por compartir su experiencia con nosotros. Nos alegra saber que disfrutó de la amplitud, la decoración y la comodidad de nuestras instalaciones, así como de la calidad de la ropa de cama y toallas. Además, nos complace que haya disfrutado de la terraza. Lamentamos que haya tenido inconvenientes con la fuerza de la ducha y la cisterna. Agradecemos sus comentarios, ya que nos ayudan a identificar áreas de mejora. Tomaremos medidas para abordar estos problemas y garantizar una estancia más satisfactoria en el futuro.
Esperamos que considere hospedarse con nosotros nuevamente y le aseguramos que tomaremos medidas para mejorar su experiencia.
Departamento de calidad.
Response from the Quality Department
Dear B Miles,
Thank you for your gracious review of your recent stay at our tourist apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department
Response from the Quality Department
Estimada Marisa:
Valoramos sinceramente sus comentarios y estamos agradecidos por sus altos elogios. Su satisfacción es nuestra mayor recompensa. Esperamos con anticipación su próxima estancia con nosotros.
Response from the Quality Department
Dear Julius,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Response from the Quality Department
Dear Russ,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Response from the Quality Department
Dear Tomi,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Response from the Quality Department
Dear Stephanie,
Thank you so much for your review, it was a pleasure to have you as a guest in our apartment. Thanks again for choosing us, we hope to see you soon again.
Kind regards.
Jose L.H. Campos
Quality Department Manager
El apartamento está muy bien, con una decoración moderna y nueva, tener tres cuartos de baño te facilita mucho cuando somos 8 personas, todo muy limpio y bien insonorizada la casa. La ubicación perfecta.
Entiendo que no le cuesta nada al alojamiento dejar algo de gel y shampoo para facilitar la estancia, solo dejaron 6 botecitos para los 8. Tampoco tiene utensilios de cocina para cocinar para 8, otro pequeño detalle que facilita que la estancia sea mucho más cómoda.
Response from the Quality Department
Estimado Gonzalo,
Apreciamos mucho su valoración y comentarios, los tendremos en cuenta para seguir mejorando. Gracias una vez más por confiar en nosotros, estamos muy contentos de que hayan disfrutado su estancia con nosotros.
Un saludo y hasta pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Magdalena, We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Alba:
Gracias por sus amables palabras y por compartir su experiencia. Estamos emocionados de saber que tuvo una estancia cómoda. Sería un placer darle la bienvenida de nuevo en el futuro.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear David,
Thank you for choosing our apartment for your stay in Granada and for taking the time to write a review. It is a pleasure to read that you had pleasurable stay and we look forward to welcome you back again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Aurelie,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.
Jose L.H. Campos
Quality Department Manager
القرب من كل شي
Response from the Quality Department
Dear Mohammed,
We would like to take this opportunity for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Todo. Está genial
Response from the Quality Department
Estimada Marta:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Jessica,
We would like to thank you for choosing to stay at our apartment in Granada and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Anna Maria,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
The property had sufficient rooms for a group and was comfortable. There were heaters and air-conditioners in every room. The balcony was lovely. The location was very good as it was halfway between the tourist area and the train station.
I this property does not have enough hot water for a large group. A couple of times the water ran out or went just lukewarm.
Response from the Quality Department
Dear Roger,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear William,
We read with great pleasure the kind words you have written toward our apartment. We are happy that the convenient location, along with the many rooms and spaces of the house helped making your stay a memorable one. We look forward to hosting you again soon.
Jose L.H. Campos
Quality Department Manager
La ubicación en Granada, muy cerca de la catedral y la zona de casco antiguo para visitar es perfecta. El apartamento en sí es precioso, muy amplio con 4 habitaciones (todas con camas grandes y cómodas) y 3 baños; totalmente reformado y con una decoración de estilo nórdico preciosa. Tiene una terraza de un tamaño aceptable con vistas laterales al convento de San Jerónimo y a Sierra Nevada (que si está nevada como cuando fuimos es aun más precioso). Dispone de útiles más que suficientes para la cocina y los baños, y mantas, toallas y almohadas de sobra y en perfecto estado. En general, la relación calidad-precio fue altísima.
Al ser un piso antiguo el ascensor es muy (muy) pequeño y de dificil utilización (cerrar varias puertas para poder utilizarlo, etc.); y el sistema de entrega de llave, si se tienen varias propiedades que gestionar y por tanto, que entregar, teniendo en cuenta que el acceso a granada centro es dificil (tuvimos problemas de cortes de tráfico que nos hicieron tardar un poco), lo mejoraría con una caja fuerte de acceso con código, etc. para no dejar nunca a los huéspedes esperando en la calle (más de 40 minutos) como nos pasó.
Response from the Quality Department
Estimado Francisco:
En primer lugar nos gustaría agradecerle que eligiera nuestro apartamento para su estancia en Granada y por compartir su maravillosa opinión respecto a la relación calidad-precio.
En cuanto a los incidentes relativos a la espera para la entrada. nos gustaría ofrecerle nuestras más sinceras disculpas ya que estas son claramente prácticas que no cumplen con nuestro estándar de calidad. Se ha realizado el correspondiente contacto con nuestro departamento de atención al cliente y su opinión está siendo utilizada como ejemplo para garantizar que esto no vuelva a suceder con nuestros apartamentos. Le damos las gracias por hacernos llegar su opinión, ya que nos la hemos tomado muy en serio y nos ha servido para mejorar.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Bo Kyung Kim,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Aura,
We greatly appreciate the time you have taken out of your take to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Granada. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Ángel:
Estamos encantados de que haya disfrutado de su estancia con nosotros. Gracias por dejar esta maravillosa evaluación.
Jose L.H. Campos
Director de Calidad
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Response from the Quality Department
Estimada Laura:
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar el trato ofrecido por el personal. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Delfim,
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We hope to host you again very soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Elisabet, Gracias por sus encantadores comentarios sobre el servicio que recibió por parte de los miembros del equipo. Nos aseguraremos de hacerles llegar sus amables palabras, las cuales van a significar mucho para ellos. Esperamos poder darle la bienvenida de nuevo muy pronto.
Response from the Quality Department
Estimada Vero: Queremos darle las gracias por compartir esta opinión sobre su reciente estancia en nuestro apartamento. Estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.
Response from the Quality Department
Dear Thomas, thank you very much for taking the time to review your stay and for your kind recommendation. We hope to meet you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Jorde, thank you very much for staying with us, and for your feedback. We appreciate your highlights on the beauty of the apartment.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Morgane, thank you very much for choosing our apartment and for taking the time to review your personal experience.
We are concerned to read your remarks on the service you experienced upon your arrival, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests. Unfortunately due to some unforeseen circumstances the person in charge was not able to meet you, but you were kindly greeted by other person of our team. We are very sorry for any inconveniences.
We would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience with us an unforgettable one.
Aija T.
Quality Department
Response from the Quality Department
Dear Elsie, thank you very much for the time you took to review your stay with us. It is a pleasure for us to read your positive feedback.
We are glad to know that our team’s performance exceeded your expectations and we hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Response from the Quality Department
Dear Jamal, thank you very much for choosing our apartment for your stay. We are glad to know that you enjoyed your stay and are willing to come back.
We hope we will see you on future trips to Granada.
Aija T.
Quality Department
The bathroom didn´t have a lock which was inconvenient but we managed.
Response from the Quality Department
Dear Saphia, thank you very much for sharing your personal experience in our apartment and the highlights of your stay.
We look forward to serving you again soon.
Aija T.
Quality Department
Response from the Quality Department
Thank you Jan for your feedback. We are glad to know that you enjoyed your stay with us and we hope to eet you soon again.
Aija T.
Quality Department
Response from the Quality Department
Dear Sophie, thank you very much for choosing our apartment and for sharing the highlights of your stay. We appreciate the time you took to share your concerns, reviews like this give us an opportunity to address areas of improvement.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Manque beacoup d´équiment dans la cuisine.
+ une odeur d´urine de chats partout dans l´appartement.
Pour le reste, plutot agreable mais pas à considérer comme "Luxueux".
Response from the Quality Department
Dear Charlie, thank you for taking the time to give your feedback. We really appreciate it, and we hope to have the opportunity to meet you in near future again.
Aija T.
Quality Department
apartamento muy bonito con una vista estupenda y una localización perfecta
Response from the Quality Department
Estimada Rita. Nos alegra saber que disfrutó de su estancia con nosotros.
Agradecemos su tiempo en compartir su experiencia y nos encantaría que volviera a disfrutar de más días fantásticos con nosotros.
Aija T.
Departamento de Calidad
La falta de limpieza
Response from the Quality Department
Estimada Cristina, le damos las gracias por compartir su opinión sobre su estancia con nosotros. Siempre intentamos asegurar experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello.
Nos alegra saber que ha disfrutado de la ubicación y cómodas instalaciones del apartamento y lamentamos leer acerca de su descontento con la limpieza, ya que nos esforzamos por proporcionar la eficiencia total en esta área. Para una ocasión futura, por favor no dude en contactar con nuestro equipo para señalar cualquier imperfección en el servicio para que podamos actuar rápidamente con la intención de corregir cualquier situación que no está de acuerdo con nuestros estándares establecidos.
Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.
Aija Teilane
Departamento de Calidad
La terraza y la comodidad de contar con 3 cuartos de Baño. También una ubicación más que correcta
Response from the Quality Department
Le agradecemos sus comentarios sobre su estancia en nuestro apartamento y por señalar la comodidad de nuestras instalaciones, reformadas, diseñadas para que nuestros huéspedes disfruten de una estancia lo más cómoda posible.
Gracias por elegir nuestro apartamento en esta ocasión, esperamos volver a tener la oportunidad de servirle en un próximo futuro.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros. Nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Thank you for sharing your feedback on your recent holiday experience among us.
Your comments are important for us to keep delivering the best vacational experiences for our guests, therefore we highly value your time and constructive criticism.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
En generalEl piso
El ascensor es pequeño
Response from the Quality Department
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello.
Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos y esperamos poder servirle de nuevo pronto.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Dear Jocelyne
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Regards
El apartamento es perfecto para grupos grandes ya que tiene 4 habitaciones y todas con una disposición muy amplia y con mucha luz. La ubicación es perfecta ya que está cerca de todos sitios andando en menos de 10 minutos. La experiencia ha sido totalmente positiva y el trato con la anfitriona rápido y sencillo. Sin duda lo recomiendo!
Response from the Quality Department
Estimada Andrea.
Le agradecemos que eligiera nuestro apartamento GH Mano de Hierro para esta ocasión, así como su amable recomendación. Estas opiniones tan positivas son una herramienta de motivación para mejorar continuamente la calidad de los servicios que ofrecemos. Un saludo
Ana García, Dpto. de calidad
+ /Aire acondicionado en todas las habitaciones Muy cómodo y limpio Apartamento muy amplio para 8 personas
- /WiFi muy lenta y no suficiente para 8 personas Ascensor muy pequeño y antiguo. Poco práctico para subir maletas
-/ there was 8 of us but only 7 cutlery. next door there was building works meaning that the terrace was covered in dust everyday and quite a lot of noise, but obviously that´s out of the owner´s hands. also being a large group neither of the main 2 bathrooms have a lock, which made it tricky.
El piso era acogedor, muy limpio y con una decoración muy bonita. La terraza es amplia y soleada por las mañana. Estuvimos 10 amigas y disfrutamos de una estancia en Granada estupenda
El único inconveniente, por poner alguna pega, es que olía un pelin a humedad y que el ascensor de la finca es súper pequeñito.
The building very old The elevator very small
Response from the Quality Department
Thank you for your review Hadeel. We are sorry but the building and the elevator is out of our control. Anyway we hope that you had a nice stay in our apartment. Genteel Home Team
Mooi en ruim appartement. Grote slaapkamers en een groot balkon. Gezellig in de stad en geen last van lawaai. Goed ontvangst door de gastvrouw. Aanrader!!