This fantastic house is located next to the San Nicolás viewpoint, which offers privileged views of the Alhambra, the most visited monument in Spain. It is located in one of the most beautiful areas of Granada, the Albaicín neighborhood.
Casa San Nicolás is distributed over three floors (basement, ground floor and first floor) this accommodation has a capacity for 10 guests.
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San Nicolás House
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Response from the Quality Department
Dear Neil,
Thank you for your kind feedback. We are delighted to hear that you enjoyed the location and the check-in process. It’s a pleasure to know that you had a wonderful stay.
We look forward to welcoming you again in the future.
Response from the Quality Department
Dear Rebecca,
Thank you for sharing your feedback with us. We truly appreciate your kind words about the house and the garden, and we’re delighted to know that you enjoyed your stay overall.
We are sorry to hear that the 5th bedroom did not fully meet your expectations. Your comments are invaluable to us, and we will take them into account to improve our services.
It is wonderful to know that you would recommend the house, and we hope to have the pleasure of welcoming you back in the future.
Response from the Quality Department
Estimada Joyce,
Le agradecemos sinceramente por tomarse el tiempo de compartir sus comentarios y detallar su experiencia. Nos complace saber que la ubicación de la propiedad fue de su agrado, ya que consideramos que es un aspecto clave para garantizar la comodidad y el disfrute de nuestros huéspedes.
Lamentamos profundamente los inconvenientes relacionados con el olor y la persiana que nos menciona. En cuanto al olor, es posible que factores externos como las condiciones climáticas hayan influido; no obstante, hemos tomado las medidas necesarias para evitar que esto se repita en el futuro. Asimismo, le aseguramos que la persiana ha sido reparada y se encuentra en perfecto funcionamiento.
Respecto a la climatización, nos complace informarle que la propiedad está equipada con aire acondicionado tipo split con bomba de calor, el cual se encuentra en perfecto estado. Esto, junto con el buen aislamiento térmico con el que contamos, asegura un ambiente confortable durante todo el año, sin inconvenientes para nuestros huéspedes.
En relación al baño del sótano, lamentamos cualquier incomodidad que haya podido experimentar. Nos complace informarle que ya se ha instalado una cortina en la ducha para prevenir este tipo de inconvenientes.
Agradecemos nuevamente sus valiosas observaciones, que nos ayudan a mejorar continuamente. Esperamos tener el placer de recibirle nuevamente en el futuro y ofrecerle una experiencia aún más satisfactoria.
Response from the Quality Department
Dear J.,
Thank you for your kind words. We are delighted to hear that you appreciated the attentiveness of our staff and the helpfulness of our team. Providing excellent service is one of our top priorities, and we are glad that we could contribute to your positive experience.
We hope to have the pleasure of welcoming you again in the future.
Response from the Quality Department
Estimada Alicia,
Le agradecemos sinceramente por su comentario y por sus amables palabras hacia nuestro equipo. Nos alegra saber que su estancia fue agradable y que se sintió bien recibida.
Será un placer recibirle nuevamente en el futuro.
We have fortunately had a much better experience with our most recent rental otherwise my answer would be no.
Response from the Quality Department
Dear Kathryn Beaber,
Thank you for taking the time to share your valuable feedback. It is apparent that we failed to meet your expectations. I can certainly understand your disappointment.
We deeply regret the inconveniences you experienced during your recent stay with us, particularly regarding the use of the pool. Unfortunately, we were forced to carry out unexpected maintenance work, which required the temporary closure of the pool. We are truly sorry that this situation coincided with your stay, and we apologize once again for any discomfort this may have caused.
We would like to emphasize that guest satisfaction is of the utmost importance to us. For this reason, our team did everything possible to compensate for the situation. However, we sincerely regret that despite our efforts, we were unable to fully meet your expectations. Nonetheless, we hope you were able to enjoy the rest of the house and its facilities.
It has been a pleasure to serve you and we would be delighted to have the opportunity to welcome you again in the future under better circumstances and to provide you with a fully satisfactory experience.
Sincerely,
Lucía Parrilla
Quality Department
Genteel-Home
Response from the Quality Department
Dear Christopher,
We deeply regret any inconvenience you experienced during your stay with us. We are very sorry that we had to close the pool due to maintenance issues, as this was a completely unexpected situation. We are even more sorry that this coincided with your stay. However, we would like to point out that, for all our future guests, the pool is now fully available for use.
We are also sorry that the measures taken to compensate for this situation were not to your complete satisfaction. Regarding your remarks about the lawn, the kitchen door and the wifi service, we have taken note of each of them and we assure you that we will review these aspects to make the necessary improvements. Our aim is to ensure that these situations do not affect future guests and we apologise again for any inconvenience caused.
We always strive to be as honest as possible in the description of our flats and the photos we show. We regret that, on this occasion, we did not meet your expectations in this regard.
We sincerely hope that, despite the inconveniences mentioned, you will give us the opportunity to welcome you back in the future and provide you with an even more satisfactory experience.
Response from the Quality Department
Estimada Tamara,
Muchas gracias por su positiva reseña de su reciente estancia en nuestro apartamento. Nos alegra saber que disfrutó de su tiempo aquí. Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a la ciudad.
Departamento de Calidad
Response from the Quality Department
Dear Lisa,
Thank you very much for your comment. We are very happy to hear that you enjoyed your stay and had a fantastic time. It was a pleasure to have you as a guest, and we look forward to welcoming you again in the future.
Response from the Quality Department
Dear Claire,
Thank you for your comments and for highlighting the excellent location of our house and the ease of communication. We are glad to hear that you enjoyed those aspects during your stay.
Regarding the negative points you mentioned, we sincerely apologize if the house did not meet your expectations and for any inconvenience this may have caused. Your feedback is very valuable to us as it helps us identify areas for improvement. We assure you that we take your comments very seriously and will address the issues mentioned to make the necessary improvements.
As for the photos, we regret that they may not have been as accurate as you perceived. We always strive to be as honest and faithful as possible in the images and descriptions we provide of our apartments, and we are sorry that we didn’t fully achieve this on this occasion.
Concerning the defective equipment and broken washing machine, we are very sorry to hear your comments and also regret not being made aware of these unusual issues during your stay. Our team would have been more than happy to provide you with a prompt solution, as guest satisfaction is our top priority.
Once again, we appreciate both your positive comments and your constructive criticism, and we hope to have the opportunity to welcome you back in the future, offering you an even better experience.
Response from the Quality Department
Dear Ievgenii,
Thank you very much for your kind comments. We are glad to hear that you enjoyed the excellent location and the cleanliness of the flat.
We regret the inconvenience caused by the peeling paint in the pool. We appreciate your feedback as it helps us to identify areas for improvement. We assure you that we will pass this information on to our team to make the necessary improvements. Regarding the cold water, we understand that preferences may vary and although some guests may find it refreshing in the summer heat, we regret that this time it was not to your total liking.
We sincerely appreciate your compliments and look forward to welcoming you back in the future.
Response from the Quality Department
Dear Abdulkarim,
Thank you very much for your review. We are glad to hear that your stay was fantastic and that the flat respected your expectations in terms of cleanliness, tidiness and location. We are pleased that the proximity to the bus station facilitated your exploration of Granada and that you enjoyed the charming neighbourhood. We sincerely appreciate your recommendation and hope to have the pleasure of hosting you again in the future.
Response from the Quality Department
Estimado Yasin,
Muchas gracias por sus comentarios positivos. Nos alegra saber que, en general, disfrutó de su estancia y encontró la ubicación perfecta.
En cuanto a los aspectos que menciona, lamentamos el inconveniente de las puertas sueltas y le agradecemos sus observaciones. Le aseguramos que este asunto será resuelto a la mayor brevedad posible. Respecto a la limpieza del sofá y las sillas, lamentamos cualquier inconveniente causado y, nos encontramos sorprendidos ante esta observación, ya que este tipo de situaciones no representan nuestros altos estándares de calidad. Agradecemos su comentario y tomamos nota para prestar aún más atención en nuestros procesos de limpieza y evitar que este tipo de situaciones vuelvan a ocurrir.
Sobre la presencia de insectos esporádicos, sentimos cualquier molestia que esto haya podido causarle. Este tipo de situaciones inusuales puede deberse a factores externos, como la presencia de restos de comida o el calor. Aun así, entendemos que puede ser molesto y lamentamos no haber tenido conocimiento de este problema durante su estancia, ya que nuestro equipo habría estado encantado de ayudarle y ofrecerle una solución inmediata.
Respecto al acceso al parking, lamentamos si esto le causó algún inconveniente. Si bien las características del garaje están diseñadas dentro de unos estándares generales, comprendemos que algunos vehículos pueden tener dificultades en función de su tamaño. Apreciamos sus comentarios y seguiremos evaluando mejoras para asegurar que nuestros huéspedes disfruten de una experiencia cómoda en todos los aspectos de su estancia.
Agradecemos de nuevo sus valiosas observaciones y esperamos tener la oportunidad de darle la bienvenida nuevamente, ofreciéndole una experiencia aún más satisfactoria.
Response from the Quality Department
Estimado José María,
Le agradecemos sinceramente por tomarse el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos llena de alegría saber que hemos cumplido con sus expectativas. Esperamos seguir siendo su elección en futuras visitas.
Response from the Quality Department
Dear Rebecca,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future.
Quality Department
Response from the Quality Department
Dear Majida,
Thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient, and that you enjoyed the stunning views. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.
Quality Department
Response from the Quality Department
Dear Daniela,
Thank you very much for choosing to stay with us and for taking the time to share your feedback. We are pleased to hear that you enjoyed certain aspects of your stay.
However, we sincerely apologize for any discomfort. Ensuring our guests´ comfort is of utmost importance to us, and we regret that this issue impacted your experience.
We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing you with a flawless stay.
Response from the Quality Department
Estimada Pilar:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.
Response from the Quality Department
Dear Jay,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Response from the Quality Department
Dear María,
Thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient, and that you enjoyed the stunning views. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.
Response from the Quality Department
Estimado Alvaro:
Muchas gracias por elegir nuestro apartamento y por sus críticas constructivas. Hemos tomado nota de su observación y, por favor, acepte nuestras más sinceras disculpas por las imperfecciones que usted describe.
Response from the Quality Department
Dear Elisa,
Thank you for your feedback. We are delighted to hear that you found our house lovely.
We understand that finding our accommodation and parking can be challenging, and we apologize for any inconvenience this may have caused. Due to our prime location in the heart of Granada, providing detailed directions and guidance is a priority for us. We strive to make our instructions as clear and specific as possible to assist our guests in navigating to our property with ease.
Regarding the garage, we acknowledge that it can be quite tight. Having parking available in such a central location is indeed a privilege, but we understand that it requires some experience and skill to maneuver comfortably. To better assist our guests, we have a dedicated team available 24 hours a day to provide information on alternative parking options in the vicinity.
We value your comments as they help us improve our services. Thank you once again for staying with us, and we hope to welcome you back in the future.
Response from the Quality Department
Dear Meredith,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Granada. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.
Response from the Quality Department
Dear Brian,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada. We look forward to welcoming you back again very soon.
Response from the Quality Department
Dear Mick,
Thank you so much for taking the time to leave a review of your recent stay with us. We are thrilled to hear that you enjoyed your time at our apartment and appreciate your kind words. We apologize for any inconvenience caused during your stay and assure you that we will do everything in our power to improve upon your feedback. We hope to have the pleasure of hosting you again soon.
Response from the Quality Department
Dear Maria,
Thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon.
Response from the Quality Department
Dear Paolo,
We would like to express our sincere gratitude for your kind words and for choosing our apartment for your recent stay. We are delighted to hear that you enjoyed your time with us and appreciate your positive feedback. Thank you again for your review, and we look forward to welcoming you back soon.
Response from the Quality Department
Estimada Anna:
Estamos encantados de saber que su estancia en nuestro apartamento fue agradable. Valoramos sus comentarios y sugerencias, y haremos todo lo posible para garantizar una experiencia aún mejor la próxima vez.
Response from the Quality Department
Dear Christina,
Thank you for sharing your feedback with us. We´re pleased to hear that overall you had a great stay with us and enjoyed lounging around the pool.
We apologize for any inconvenience you experienced with navigating the narrow streets and fitting the cars into the nearby parking garage. We will certainly take this into consideration and look into providing better guidance for future guests.
Additionally, we appreciate you bringing the issues with the downstairs bathroom to our attention.
Response from the Quality Department
Estimado Esteban:
Gracias por elegir nuestro apartamento para su reciente estancia. Apreciamos sinceramente su opinión y nos disculpamos por cualquier inconveniente que haya experimentado durante su visita. Valoramos sus comentarios y le aseguramos que estamos tomando medidas inmediatas para abordar el problema. Esperamos tener la oportunidad de recibirle nuevamente en un futuro cercano y haremos todo lo posible para garantizar una experiencia impecable la próxima vez.
Response from the Quality Department
Dear David,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Response from the Quality Department
Dear Elly,
We sincerely appreciate your detailed and constructive feedback regarding your recent stay at our property. We are pleased to hear that you enjoyed the cleanliness and upkeep of the house, as well as its prime location and amenities offered, such as the pool in the garden.
We genuinely regret any inconvenience experienced regarding the parking situation. We provide the parking space to facilitate our guests´ arrival and enhance their stay, but we regret that it did not meet your expectations in this instance.
Regarding the issue of odor, we completely understand your concern and want to assure you that we will be investigating and addressing this matter immediately. We recognize that odors can often be a sporadic issue and are often linked to external factors such as weather and sewage systems. Nevertheless, we are committed to thoroughly reviewing any possible sources of this inconvenience and taking the necessary steps to prevent future discomfort for our valued guests.
We greatly value your kind words about the hospitality of our hosting team. We sincerely look forward to welcoming you back again during the summer season and ensuring that your next stay is even more enjoyable.
Response from the Quality Department
Dear Andreas,
Thank you so much for your kind words. We´re thrilled to hear that you had an amazing experience at our place and that you found the location to be the best. Your feedback means a lot to us, and we would be absolutely delighted to welcome you back whenever you decide to visit again.
Response from the Quality Department
Dear Jen,
Thank you for your positive feedback. We´re delighted to hear that you enjoyed our great location, spacious accommodations, and beautiful views from the rooms. It´s wonderful to know that you and your family were able to enjoy breakfast together outside. We appreciate your kind words and hope to have the pleasure of welcoming you back soon for another memorable stay.
Response from the Quality Department
Dear Luke,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Response from the Quality Department
Dear Jaepil,
Thank you for your feedback. We´re glad you found our apartment above average overall. While we acknowledge the kitchen´s size may be smaller than expected, we do our best to accurately represent our accommodations on our website. Your input helps us improve. Despite this, we hope you enjoyed your stay. Thank you for choosing us, and we look forward to welcoming you back in the future.
Response from the Quality Department
Estimado Camilo:
Agradecemos sinceramente sus amables palabras y su recomendación. Nos alegra saber que disfrutó de su estancia en nuestra casa en el Mirador de San Nicolás y que encontró los espacios cómodos y hermosos para compartir en familia o con amigos. Es un placer para nosotros brindar un servicio atento. Agradecemos su recomendación y esperamos tener el honor de recibirlo nuevamente en el futuro.
Response from the Quality Department
Dear Zach,
Thank you for choosing our accommodation on your road trip. We´re delighted to hear that the space was comfortable and convenient for your group of 6 adults and 1 child. It would be our pleasure to host you again in the future. Safe travels, and we look forward to welcoming you back.
Response from the Quality Department
Dear Alessia,
Thank you for your gracious review. We are delighted to hear that you found our house splendid and efficiently managed. Your compliments on our staff´s prompt responsiveness and the spaciousness of the accommodation are truly appreciated. It´s wonderful to know that you enjoyed the unique charm of Albaicin and the convenience of reaching the city center. Your pleasant stay is a testament to the dedication of Carlos and our team. We look forward to the opportunity to welcome you back for another delightful experience.
Response from the Quality Department
Dear Francesca, We are pleased to hear that you enjoyed your stay. Thank you for your feedback on the location and the suggestion regarding the car size for accessing the garage; we will take that into consideration for future directions. We´re glad to know that the house was clean, and the bedrooms were comfortable with adequate bathrooms.
We sincerely hope you had a pleasant family vacation, and we would be delighted to welcome you back in the future.
Quality Department
Response from the Quality Department
Dear Ma,
Thank you for choosing to stay with us again and for taking the time to share your positive experience. We´re delighted to hear that your second visit was even better than the first. Your continued support means a lot to us, and we´re committed to ensuring each stay is memorable and enjoyable. It is a pleasure to serve customers like you. We look forward to welcoming you back for another wonderful stay in the future.
Response from the Quality Department
Dear Marien, Thank you for sharing your positive feedback. We´re delighted to hear that you found our property spacious and perfectly situated. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.
Quality Department
Response from the Quality Department
Estimado Sebastian:
Gracias por sus amables palabras y por compartir su experiencia. Estamos emocionados de saber que tuvo una estancia cómoda. Sería un placer darle la bienvenida de nuevo en el futuro.
Response from the Quality Department
Dear Mike,
Thank you so much for choosing to stay with us during such a special occasion in Granada. We´re thrilled to hear that the location suited your needs and contributed to an exceptional stay. Carlos is a valued member of our team, and I´ll be sure to pass on your kind words to him.
We hope to have the pleasure of hosting you again whenever your travels bring you back to Granada.
Response from the Quality Department
Estimada Christine,
Agradecemos mucho que haya tomado el tiempo para compartir su experiencia en nuestra casa. Nos alegra saber que encontró la propiedad en excelentes condiciones y que coincidió con la descripción del anuncio. La amplitud y la limpieza son aspectos que consideramos fundamentales para proporcionar a nuestros huéspedes una estancia cómoda. La ubicación cerca del mirador San Nicolás y sus maravillosas vistas de La Alhambra son, sin duda, un gran atractivo. Nos complace saber que disfrutó de esta ubicación privilegiada.
Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro u ofrecerles otra maravillosa estancia.
Response from the Quality Department
Dear Morgan,
Thank you for your glowing review. We´re delighted to hear that you had such a great experience during your stay in our property. Our historic location, right in the heart of old Granada, offers the charm of cobbled streets and breathtaking views of the Alhambra. We´re thrilled that our check-in process met your expectations and that our team made your stay even more enjoyable.
We take pride that cleanliness met your expectation, and traditional character of our house was convenient for you, providing an authentic experience in this ancient city. Your intention to return is the best compliment we could receive. We look forward to welcoming you back for another unforgettable visit
Response from the Quality Department
Dear Marc,
We sincerely appreciate your kind words and enthusiastic recommendation. We are delighted to hear that your experience at our location was exceptionally good, and that you enjoyed the well-equipped interior and the beautiful outdoor space.
In our commitment to providing quality service, we are always pleased to be flexible and attentive to ensure our guests have a pleasant and memorable stay. Your satisfaction is our greatest reward, and feedback like yours inspires us to continue striving for excellent service.
We look forward to welcoming you again in the future.
Response from the Quality Department
Dear Antonia,
Thank you so much for your kind review. We´re delighted to hear that you had a pleasant experience during your stay at our apartment. It´s wonderful that you found the space spacious and the pool was adequate for your needs. We´re also pleased to know that you enjoyed the convenience of nearby restaurants and the bus stop´s proximity.
We are also glad to her that you found the view from the apartment stunning. We understand your desire to stay longer, and we would be more than happy to welcome you back for an extended stay in the future.
Once again, thank you for choosing our apartment, and we hope to have the pleasure of hosting you again soon.
Quality Department Manager.
Response from the Quality Department
Dear shannon,
Thank you so much for your wonderful review. We´re thrilled to hear that you found our place beautiful and that the location, with its proximity to the stunning Alhambra, was to your liking. Your recommendation about parking at San Cristobal-Albaicín is valuable advice for future guests, as navigating Granada´s narrow streets can indeed be challenging.
It would be a pleasure to welcome you back for another stay. Your kind words motivate us to continue providing an excellent experience for our guests.
Response from the Quality Department
Estimado Jorge:
Agradecemos mucho su comentario sobre su estancia en nuestro apartamento. Es cierto que la ubicación privilegiada de nuestro alojamiento, encontrándonos en el corazón de la ciudad, hace que pueda suponer una dificultad para acceder a la zona con coche y poder aparcar el mismo. Sin embargo, es genial saber que pudo solventar este pequeño inconveniente haciendo uso del parking que se encuentra localizado a unos pocos metros, y que disfrutó de las amplias habitaciones y el encantador jardín con piscina. Valoramos su opinión y esperamos que haya tenido una estancia gratificante en esta excepcional ciudad. Esperamos verle de nuevo en el futuro.
Response from the Quality Department
Estimado Rafael. Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.
Departamento de Calidad.
Response from the Quality Department
Dear Michael. It was an absolute pleasure having you as our guest at San Nicolas in Granada. We´re thrilled to hear that you enjoyed your stay with us. Creating a memorable and comfortable experience for our guests is our top priority, and we´re delighted that we succeeded in doing so for you.
Quality Department.
Response from the Quality Department
Dear Joy,
Thank you for taking the time to share your feedback about your recent stay at our apartment. We´re pleased to hear that you found the location to be great, and we´re glad that our communication was helpful throughout your stay.
We deeply apologize for the issues you encountered with the basement bedroom. We´re truly sorry that it didn´t meet your expectations in terms of comfort and ambiance. We take your concerns about the furnishings and maintenance problems seriously to adressing it. We would have been delighted to have some information about this during your stay in order to have provided you with an answer to the aforementioned inconveniences.
We´re glad you were able to take advantage of the flexibility with the check-out time, and we hope this made your departure more convenient.
Once again, thank you for sharing your thoughts with us. We take every guest´s feedback seriously and use it as an opportunity to learn and grow. We hope to have the chance to welcome you back in the future and provide you with an improved and more enjoyable experience.
Quality Department Manager
Response from the Quality Department
Dear Jason,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Response from the Quality Department
Dear Daniel,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Response from the Quality Department
Dear Kian,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Response from the Quality Department
Dear Liya, We want to extend our sincerest gratitude for choosing our apartment for your recent stay. We are truly sorry for any inconvenience you may have encountered during your time with us. Your feedback is invaluable, and we are working diligently to address the issue and prevent any recurrence. It would be an honor to have the opportunity to host you again, and we promise to provide you with an impeccable experience that reflects our commitment to your satisfaction.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Phil,
Thank you for choosing our apartment for your recent stay. We are grateful that our central location contributed positively to your experience. We strive to provide our guests with a prime position in the city, offering convenience and easy access to attractions and amenities. Your satisfaction is our top priority, and we hope to have the pleasure of hosting you again soon. Please let us know if there is anything else we can do to enhance your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Maxime,
We extend our sincerest gratitude for selecting our apartment as your accommodation choice. Your oppinion means a lot to us, and we genuinely hope that your stay exceeded your expectations. We would be delighted to have you as our guest once more in the future. Please don´t hesitate to reach out if there is anything we can do to ensure your next visit is even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Yolanda:
Nos gustaría hacerle saber lo agradecidos que estamos por su generoso comentario sobre su estadía en nuestro apartamento. Nos esforzamos por asegurarnos de que cada huésped tenga una experiencia excepcional durante su estancia con nosotros, y su comentario positivo es un testimonio valioso de nuestro trabajo duro. Su opinión es muy importante para nosotros y esperamos tener el placer de servirle nuevamente en el futuro cercano.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Michel,
We sincerely appreciate your comment about your stay in our apartment. We are very sorry that you experienced some issues during your stay, and we apologize for any inconvenience caused. We value your feedback and will use it to improve our services in the future. We hope to have the opportunity to welcome you back in the future so you can experience the best version of our accommodation.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Luis:
Nos complace saber que disfrutaron de su estancia en nuestro apartamento y agradecemos sus comentarios detallados. Estamos comprometidos a ofrecer una experiencia excepcional a nuestros huéspedes y siempre nos alegra saber que lo estamos logrando. Esperamos darles la bienvenida de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Anouk,
First and foremost, we would like to thank you for taking the time to write a review of your recent stay with us. Your feedback is greatly appreciated as it helps us to continually improve our services.
We are truly sorry that your stay did not meet your expectations and we apologize for any inconvenience caused by the delay in preparing the apartment for your arrival. We understand that unforeseen circumstances and the varying conditions left by previous guests can cause delays, but we should have done better in managing the situation.
However, we would like to add some information about your stay, such as your refusal to identify yourselves for check-in purposes. We would like to clarify that asking for identification during the check-in process is a legal requirement in Spain, and it is necessary to register all guests on a police database. We regret if this caused any discomfort during your stay.
Regarding the broken door, we acted promptly later that day when you communicated us about the issue by sending our maintenance team to fix it, along with a representative to properly check you in. Unfortunately, once at the apartment, we were unable to reach you by phone or at the door and had to request assistance from the agency to contact you, who were not able to reach you either until 24 hours later, when you stated that you had abandoned the accommodation.
Nonetheless, and despite the issues, we are glad that you enjoyed the location of the property and were able to use the swimming pool during your stay even though the climate was still cold at that time of the year.
At Genteel Home, we always strive to provide our guests with top-quality stays, and we are sorry that we did not meet our usual standards in your case. We sincerely apologize for any inconvenience caused and hope to have the opportunity to serve you again in the future, ensuring that your stay is perfect in every aspect.
Thank you again for having chosen us, we are willing to welcome you back in the future to have the opportunity to serve you again, ensuring that your stay is perfect in every aspect.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Josh,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Susan,
We would like to express our sincere gratitude for your taking the time to share your positive experience at our apartment in Granada. Your kind words are highly appreciated and it is a pleasure to know that our property exceeded your expectations. We hope to have the honour of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Javier:
Estamos encantados de leer que ha disfrutado de su estancia con nosotros y de que la casa ofreciera todo loq ue necesitaba para tener una agradable estancia. Esperamos volver a recibirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Anna,
Thank you for this praising review after your stay. We are delighted to know that you enjoyed Granada from our apartment. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Lukáš,
We would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Hippolyte,
We are happy that you enjoyed your time in Granada with us. Thank you for the recommendation, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Kelly,
Thank you very much for the praising comment towards the apartment and for the remarks about the surroundings. We are delighted that it would fit your necessities.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Marcela:
Ante todo agradecerle por habernos elegido para su estancia en Granada y por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Sergei,
First and foremost thank you this detailed review of your stay. Due to the historic nature of the Albayzin quarter and the orography, located on a hill, stairs and ramps are a part of the magic that makes the area unique. Thank you for highlighting the amenities and services provided, as well as for the observations and suggestions for future guests. We are certain they will find them most useful. Thank you once again for making us your preffered accommodation in Granada, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Karen,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Nada más entrar a las 14h del día 30 de diciembre, descargamos nuestras cosas y nos fuimos a comer, al volver se nos había llenado la comida de hormigas que fue el menor de nuestros problemas, porque la bandeja del horno (que también estaba sucia) no encaja y se nos cayo el asado del día de Nochevieja, ya nos estropeasteis la noche!!
El armario donde se guardan todos los vasos de la casa estaba caído, cuando lo abrí me fije que solo estaba anclado con un tornillo, con el peligro que ello conlleva.
El menaje de cocina es una porquería, ni una tortilla francesa hemos podido hacer porque se pegan todas las sartenes.
El aparato de aire de la planta de abajo tiene un escrito que no se debe dejar encendido porque puede calentarse pero no es suficiente para calentar la planta; a 16 grados estuvimos desayunando el primer día, con niños!!! Menos mal que nos trajeron un aparato adicional el día 31.
El cuarto de baño de la planta principal es imposible entrar por el olor que tiene a humedad y alcantarilla, cuanto menos ducharse, al tercer día no se podía tirar de la cadena y descubrí que estaba oxidado hasta el punto que se partió. La habitación de la planta principal al estar al lado del baño también huele, ademas es un olor bastante intenso y penetrante.
De los baños de arriba, el de la izquierda cuando abres el grifo del lavabo se filtra el agua y cae al suelo. El baño de la derecha el inodoro no está bien anclado al suelo por tanto el baño huele.
Entiendo que la casa es antigua pero no se ha reformado nada para alquilarla al coste que tiene, y aunque nos han hecho un abono del 20% ha sido una experiencia bastante desagradable.
Como parte positiva los colchones están perfectos.
No tengo ningún problema en ampliar la información por teléfono o vía mail.
Un saludo
Response from the Quality Department
Dear Rodrigo,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one. We take note of your remarks on the garage and the restricted area, surely this will help us to offer a better service to our future guests.
We hope you stay with us again on your next trip to Granada.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Ángela:
Gracias por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Ma,
It is our greatest reward to know that you enjoyed the apartment so much that you are willing to stay with us again. We will be delighted to welcome you back with open arms.
Response from the Quality Department
Estimada María Dolores:
le damos las gracias por esta maravillosa opinión y por sus alabanzas a la casa y al personal Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Response from the Quality Department
Dear Liz,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Response from the Quality Department
Dear Claudia, Thank you for this heartwarming review of your stay with us, we look forward to your next visit.
Response from the Quality Department
Dear Diego, Thank you for your kind word on the apartment and Elvira. We will make sure to pass them on to her. It is a great honour for us to knwo that you enjoyed your time in Granada. We look forward to serve you again soon.
Response from the Quality Department
Dear Luzia, Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments give us strength to continue working hard to fulfill this goal. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Response from the Quality Department
Estimada Paula, muchas gracias por su reseña tan valiosa. Es muy importante para nosotros conocer la opinión de nuestros huéspedes. Nos alegra saber que disfrutó tanto de su experiencia en nuestro apartamento. Nuestro equipo trabaja mucho para crear experiencias únicas y dar la mejor atención, por lo que, es un orgullo saber que lo estamos consiguiendo y esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Niko, thank you very much for staying with us. It was a pleasure for us to host your family, and we are glad to know that our installations and unique location met your expectations.
We hope to meet you in the future again.
Aija T.
Quality Department
Response from the Quality Department
Estimado Juan Carlos, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Response from the Quality Department
Estimada Natalia, muchas gracias por compartir su experiencia personal en nuestra propiedad. También estamos muy contentos de leer que estuvo muy satisfecha con la estancia y estamos agradecidos por la alabanza a la limpieza de nuestras instalaciones.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Caroline, thank you very much for your comments regarding your personal experience in our property. It is the best reward for us to know that you had a pleasant stay and enjoyed Granada.
We hope to have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Melissa, thank you very much for choosing our property for your stay and for your valuable review.
Reviews like these give us an opportunity to address areas of improvement. Our team works hard to create unique experiences and provide the best service, therefore we highly appreciate the time you took to share your personal experience with us.
It would be a pleasure to welcome you back anytime you plan a visit to Granada.
Aija T.
Quality Department
Response from the Quality Department
Dear Andrew, thank you for this very kind review of our apartment, We are glad to know that you had a pleasant stay and we look forward to serving you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Nany, thank you for taking the time to share your personal experience in our apartment. It is always a pleasure to know that our guests went home with great holiday memories.
We hope to see you on your future trips to Granada.
Aija T.
Quality Department
Response from the Quality Department
Thank you Ghazal for your review, we appreciate your positive feedback about your personal experience at our property.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Kristine, thank you for you feedback. We are glad to know that you enjoyed our great location and we hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Sarah, we would like to thank you for choosing our property for your holiday and very much look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
We enjoyed our stay very much. The location is fantastic, in an old neighborhood, within walking distance of a number of restaurants and cafes. It is also very close to a popular viewing point for the Alhambra. We even walked to the Alhambra (although that involved a good bit of downhill and uphill hiking). However, I would not recommend trying to drive a car to this place. Even the taxi drivers were at first hesitant to take us there, although they did get us to the house.
Response from the Quality Department
Dear Bryan, we are glad to know that you had a pleasant stay with us. We hope to have the opportunity to meet you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear May, thank you very much for choosing our San Nicolas House for your stay in Granada. We are glad to know that you enjoyed its location and we hope we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Estimado Salvador, estamos encantados de que haya disfrutado de su estancia entre nosotros. Esperamos volver a tener la oportunidad de servirle en un próximo futuro.
Aija T.
Quality Department
Response from the Quality Department
Dear James, thank you very much for the time you took to share your experience with us. We highly appreciate your comments and suggestions.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Response from the Quality Department
Dear Clémence, we appreciate the time you took to share your detailled feedback. Thank you very much for sharing the highlights of your stay with us.
It was a pleasure to host your group and we look forward to serving you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Chris, thank you for sharing your opinion. We are glad to know that the apartment matched your expectations and we hope to have the opportunity to meet you in near future again.
Aija T.
Quality Department
Response from the Quality Department
Dear Jeffrey, thank you for your valuable feedback.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Response from the Quality Department
Le damos las gracias por haber elegido nuestra propiedad para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Muchas gracias por su evaluación.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar sus expectativas.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Le agradecemos el tiempo que ha dedicado en compartir su opinión sobre su estancia en nuestra propiedad.
Gracias por su visita y críticas constructivas, nuestro objetivo principal es que asegurar a nuestros huéspedes se sientan cómodos y disfruten plenamente de sus visitas.
Esperamos poder darle la bienvenida de nuevo muy pronto.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Thank you very much for your positive and detailed review. We are glad to hear that you enjoyed our unbeatable location and the comfort of the house.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Response from the Quality Department
Apreciamos que haya tomado el tiempo para relatarnos su experiencia personal con nosotros.
Le damos las gracias por destacar la amabilidad y el entusiasmo de nuestro personal, ellos son la principal fortaleza de nuestros apartamentos. Estamos encantados de que disfrutara de su estancia entre nosotros y esperamos poder darle la bienvenida de nuevo muy pronto.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Thank you very much for your positive review, it is such a pleasure for us to read that the house met your expectations ensuring that you bring back home good memories of your holidays among us.
We hope to be able to welcome you back very soon.
Aija Teilane
Quality Department
Response from the Quality Department
We really appreciate your positive feedback regarding your stay in our San Nicolas house.
It is such a pleasure for us to read your complete satisfaction with the house and its location.
Thank you for making us your choice accommodation when visiting the area. We look forward to welcoming you back again very soon.
Aija Teilane
Quality Department
Response from the Quality Department
Dear Ared
Thank you for reviewing your recent stay in our Sna NIcolás apartment. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Regards
restaurants, marché, supérette ..... tout à proximité.
Maison spacieuse, propre et bien équipée.
Piscine agréable.
La circulation en voiture dans le quartier est très réglementée : accès limité à certaines heures .... renseignez-vous!!
Nous y avons passé un excellent séjour en famille.
Location à recommander très certainement !
Response from the Quality Department
Dear Anne Thank you for making our GH San Nicolás apartment your choice destination on this occasion and for your very kind recommendation to the travel community of Genteel Home, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Best regards Ana García, Customer Service
Response from the Quality Department
Estimada Amelia
En primer lugar, nos gustaría agradecerle su comentario elogiando su reciente visita a nuestro apartamento San Nicolás y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas, esperamos poder volver a servirla muy pronto. Un saludo