Magnificent house recently renovated and furnished in the area of Albaicin in Cuesta de Alhacaba. It is a ’Carmen’, a typical house of Granada.
All the house is located on the same floor and it has a living room, kitchen, four bedrooms and three bathrooms, two of them en suite. Two of the bedrooms have a double bed and the other two have two single beds. It also has a large private garden in the Nasrid style where you can enjoy the sun and relax. The house has a private swimming pool which opens all year.
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Carmen del Ciprés House
from to
La casa es preciosa, con unas vistas increíbles, las camas muy cómodas y al tener 3 baños la estancia para 4 parejas se hace mucho más cómoda.
Response from the Quality Department
Estimado Mauricio,
Le agradecemos sinceramente por compartir su experiencia. Nos complace saber que disfrutó de la casa, sus impresionantes vistas y la comodidad de las camas. Asimismo, nos alegra saber que los tres baños hicieron su estancia aún más cómoda.
Esperamos poder darle la bienvenida nuevamente en el futuro y ofrecerle otra experiencia igualmente satisfactoria.
Departamento de Calidad
Response from the Quality Department
Dear Yinghsiu,
Thank you for your feedback. We are pleased to hear that you found our property to be a good vacation spot. We truly appreciate your kind words and hope to welcome you again for another enjoyable stay.
Response from the Quality Department
Dear I,,
Thank you very much for sharing your experience. We are pleased to know that you enjoyed your stay in our house, as well as the garden and the views. It is a pleasure for us to provide such a pleasant environment for our guests.
We look forward to welcoming you again in the future.
Response from the Quality Department
Dear Clare,
Thank you so much for taking the time to share your wonderful feedback. We are thrilled to hear that you had an amazing experience during your stay with us.
We greatly appreciate your kind words regarding our communication, the fantastic location, and the comfort of both the house and garden. We are also glad to know that you enjoyed the plunge pool and found the garden furniture comfortable. Your recommendation means a lot to us.
We would be delighted to welcome you back in the future and ensure that your next stay is just as enjoyable. Thank you again for your thoughtful review.
Quality Department
Response from the Quality Department
Dear Wendy,
We sincerely thank you for your review and are happy to hear that you enjoyed your stay in our flat. We are pleased that the garden provided peace and quiet as well as a nice place to relax after hot days.
We are also glad that the location allowed you to explore the old areas with ease. We appreciate your thanks and look forward to welcoming you back in the future.
Response from the Quality Department
Dear Eric,
Thank you very much for your review and we are happy to hear that you had a wonderful stay at our property. We are pleased that you found the house spacious and modern and that the location, in a quiet area in the centre, contributed to your comfort.
We are delighted that you enjoyed the private garden and the views, especially during the sunsets. Your words reflect exactly what we want to offer: a small paradise to relax in.
Thank you for choosing us. We look forward to welcoming you again in the near future.
Response from the Quality Department
Dear Megan,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Response from the Quality Department
Dear Chris,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Response from the Quality Department
Dear Liana,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Response from the Quality Department
Dear Omar,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Granada. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.
Quality Department
Response from the Quality Department
Dear Angela,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Quality Department
It was gorgeous!! The gardens were lovely, views amazing and the inside was super nice!
The gardens, the pool, the proximity!
Response from the Quality Department
Dear Daniella,
We sincerely appreciate your kind words about your recent visit to our establishment. We are pleased to hear that you enjoyed your stay and were impressed with the beauty of the gardens, the incredible views and the quality of the interior of the accommodation.
We are particularly pleased that you appreciated the facilities such as the gardens and swimming pool, as well as the proximity to the attractions. We are committed to providing a memorable experience for our guests and to know that you would recommend our place to your friends is the best reward for us.
We hope to have the pleasure of welcoming you again in the future.
Quality Department
Great location and place!
Response from the Quality Department
Dear Timothy,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada . We look forward to welcoming you back again very soon.
Quality Department.
Response from the Quality Department
Dear Anne,
We´re so grateful for your glowing review of our apartment. Thank you for highlighting the cleanliness, comfort, and amenities we offer. It´s our pleasure to provide our guests with an exceptional experience, and we hope to have the pleasure of hosting you again soon.
Response from the Quality Department
Dear Virginie,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada . We look forward to welcoming you back again very soon.
Response from the Quality Department
Dear Ali,
Thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient, and that you enjoyed the stunning views. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.
Response from the Quality Department
Dear Luca,
We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work. Your opinion is very important to us, and we look forward to serving you again in the near future.
Response from the Quality Department
Dear Alexis,
Thank you for taking the time to share your feedback with us. We sincerely regret to hear that the temperature of the pool did not meet your expectations.
Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.
Nothing
Response from the Quality Department
Dear Anelle,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Quality Department
Response from the Quality Department
Dear David,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Quality Department.
Response from the Quality Department
Dear Amanda,
thank you so much for your kind words. We´re delighted to hear that you found the gardens, fruit trees, and city views to be lovely. It´s fantastic to know that the apartment lived up to your expectations, with comfortable beds and a well equipped kitchen. We´re thrilled that you had a great experience overall, and we would be honored to welcome you back for another stay in the future.We look forward to hosting you again soon.
Response from the Quality Department
Dear Gatis,
Thank you for taking the time to share your experience with us. We´re thrilled to hear that you enjoyed our superb location with its captivating garden and city views. It´s wonderful to know that you found our kitchen well equipped and that your stay couldn´t have been better, especially in the heart of Albaicin. We sincerely appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable stay in the future.
Quality Department.
Response from the Quality Department
Dear Raul,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Response from the Quality Department
Estimado Juan: Gracias por sus comentarios. Lamentamos las molestias ocasionadas por la falta de aparcamiento. Como se indica en nuestra página web, no ofrecemos servicio de aparcamiento, y, a su vez, el estar situados en el corazón de Granada, cerca de muchos monumentos hace que la mayoría de calles sean peatonales lo que dificulta un poco el aparcameinto y acceso. Sin embargo, nos esforzamos y estamos encantados de ayudar a los huéspedes a encontrar aparcamientos cercanos o recomendarles rutas de transporte público. Agradecemos su comprensión y esperamos que el resto de su estancia haya sido agradable. Departamento de Calidad.
Response from the Quality Department
Dear Deborah,
Thank you so much for your glowing review. We´re thrilled to hear that you had such an incredible experience at our house. We take great pride in providing a beautiful and comfortable environment for our guests, and we´re delighted that you enjoyed the private courtyard with the pool, the stunning views, and the tastefully decorated interior. It´s fantastic to hear that our hosts were able to make your check-in process smooth and that communication was easy throughout your stay. We look forward to welcoming you back whenever you visit Granada again.
Response from the Quality Department
Estimada Victoria: Agradecemos sinceramente su breve pero elogioso comentario. Nos alegra saber que encontró nuestro lugar excelente y cerca de muchas atracciones. Estamos comprometidos en proporcionar una experiencia positiva y cómoda para nuestros huéspedes. Si decide regresar, esperamos poder recibirlo nuevamente y brindarle otra estancia placentera.
Response from the Quality Department
Dear Meta,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards,
Quality Department
Response from the Quality Department
Dear Aftab,
Thank you for your kind words about our lovely house, its cleanliness, well-equipped furnishings, and beautiful gardens. We´re delighted you enjoyed the great location. Your feedback regarding the absence of a BBQ is duly noted, tt is not available for security reasons, but we will consider it for future improvements. We hope that in spite of this, all the other amenities offered by our accommodation have been to your liking and that you have enjoyed the city to the fullest. It would be our pleasure to welcome you back when you revisit Granada. Your satisfaction is our priority.
Response from the Quality Department
Dear Richard, Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Response from the Quality Department
Dear Oliver,
We sincerely value your feedback and are grateful for your high praise. We are glad to know that you found the place beautiful. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Response from the Quality Department
Estimada Laura,
Nos sentimos sumamente honrados por sus amables palabras y le agradecemos de corazón que haya elegido quedarse en nuestro establecimiento. Es un inmenso placer poder servirle y contribuir a que su estancia sea memorable.
Response from the Quality Department
Dear Ysabel,
Thank you for your lovely review. We´re delighted to hear that you found our space beautiful and felt right at home during your stay. Our team works hard to create a welcoming and comfortable environment for our guests, and it´s rewarding to know that we´ve achieved that for you.
We look forward to welcoming you back in the future, and we´ll do our best to ensure your next stay is just as enjoyable.
Response from the Quality Department
Dear Emanuel,
Thank you very much for your kind review. We´re delighted to hear that you had a great stay in our accommodation in Granada. Your satisfaction is our top priority, and we´re glad to know that you found our house beautiful and well-located. We hope to have the pleasure of welcoming you again in the future.
Perfect location, amazing views over Granada. The apartment has everything you need, swimming pool is a delight
Response from the Quality Department
Dear Louise,
Thank you for your kind words and positive review. We´re thrilled to hear that you enjoyed the perfect location, stunning views of Granada, and found the apartment to be well-equipped. It´s wonderful to know that you had a delightful experience with the swimming pool as well. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.
Quality Department.
Response from the Quality Department
Dear Nikita,
Thank you for sharing your experience with us. Knowing that you enjoyed your stay and found the location convenient for you makes us very happy. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing.
Quality Department
Beautifully decorated, clean apartment. A surprising oasis when you consider the place from outside you don’t expect it to have such a lovely garden. Fantastic location, great views.
Be aware there is NO private parking. You have to pay to park in a public car park and walk to the accommodation. Booking says there is parking.
Response from the Quality Department
Dear Rosalind,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience, enjoy our views and found the location, decoration and cleanliness convenient. We do apologize for any inconvenience about parking spot, as we inform in our web site, we have not a private parking but we can offer you some option to park your car near the apartment with a discount. We strive to provide quality service and your feedback is crucial for us to refine it. We´re looking forward to the opportunity to serve you again
Quality Department
Response from the Quality Department
Dear Elisa,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Response from the Quality Department
Dear Graham Coady,
Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future.
Response from the Quality Department
Dear Varun,
Thank you for sharing your experiences with us. We´re truly pleased you enjoyed our garden, the views and our high-speed Wi-Fi. We also appreciate your understanding with the late check-out due to the rain. We deeply regret any inconveniences caused by the street construction, the pool size, the dishwasher, and the lack of toiletries, and we sincerely apologize for the lack of upfront information. We greatly value your feedback as it will help us improve our services and ensure a better experience for our future guests.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Gemma, we greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
This property is a gem! We wish we could have stayed longer. We really enjoyed coming back from a long day of touring to this garden paradise. We were very lucky to have stayed at a Carmen, which we realized was really a special thing in Granada. Plenty of rooms and bathrooms for a family of 5. The pool area was great. After days of travel, we also appreciated the use of a laundry machine and drying rack (which we set up in the garden). Such a nice, quiet, retreat. Highly recommend.
It would have been nice to have several loungers & towels for the pool/outdoor area.
Response from the Quality Department
Dear Irina,
We would like to extend our deepest gratitude for choosing our apartment as your home away from home. Your decision to stay with us is truly appreciated, and we hope that your experience was both comfortable and memorable. It would be an absolute pleasure to have the opportunity to host you once more in the future. Rest assured, we will continue to uphold our commitment to exceptional service to ensure your next stay is even better.
Jose L.H. Campos
Quality Department Manager
The location was wonderfully tucked into a quiet residential street and yet had immediate access to downtown or the Albaicin. Stepping through the gate and seeing just how vast the gardens are was a highlight of the property, and we spent every evening watching the sunset from the patio chairs. It was all very comfortable and with multiple seating areas, gave us nice variety. The interior spaces were also very lovely, very clean, and functioned well. The decor was artistic with comfortable elegance.
As a previous guest expressed, we also felt the kitchen was underequipped. Example: only 1 tall beer glass, a few more bowls would have been helpful. We made these requests to the management company but they did not offer to supply the few things we inquired about. It also took over a day to hear back. So we echo the suggestion to take a good look at the kitchen and supplement some of the things lacking. Considering this is a 4 bedroom house, there ought to be at least a set of 8 for everything.
Response from the Quality Department
Dear Philip,
We sincerely appreciate your comment about your stay in our apartment. We are very sorry that you experienced some issues during your stay, and we apologize for any inconvenience caused. We value your feedback and will use it to improve our services in the future. We hope to have the opportunity to welcome you back in the future so you can experience the best version of our accommodation.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Clelia,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are pleased to know that you enjoyed our location and found our accommodation comfortable and convenient for your needs. Your opinion is very important to us, and we take it into account in our continuous effort to provide exceptional service. We hope to have the opportunity to welcome you back in the near future and offer you another enjoyable experience.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Elinor,
thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
We loved everything about our stay in the house! The garden is just wonderful and a real oasis, with enough shade and a little swimming pool. Everywhere there was a scent of azahar and flowers. The house has a very convenient distribution with 4 bedrooms and 3 bathrooms that worked perfectly for our extended family. The location of the house is also perfect, at the foot of the magical Albaicin neighborhood and just 10-15 min walk from the city center. And last but not least, Elvira was extremely helpful and a real gem during the check-in, muchas gracias!!!
Response from the Quality Department
Dear Vyara,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
The garden was the highlight of our trip! In mid-April, it smelled heavenly. Everything was blooming. The house itself is gorgeous, and plenty of rooms for our kids to each have their own - the only time they had this!
A minor point is that the kitchen is minimally set up for cooking. With such a lovely home we preferred to stay in to eat but we were just barely able to find what we needed to make a simple meal. EG - the largest pot was too small to boil pasta, and we couldn´t find a corkscrew. This would be easy to address with just a few more pieces! Given the really solid, nice furnishings throughout the house, the bare bones ikea kitchen was surprising. Another small, easy to fix issue is that in the en suite bathroom, there were minimal surfaces or hooks to leave anything. A shelf for toiletries would be a significant convenience for travelers!
Response from the Quality Department
Dear Elisabeth,
We would like to express our sincere gratitude for your taking the time to share your positive experience at our apartment in Granada and for the constructive feedback you have shared with us. Your kind words are highly appreciated and it is a pleasure to know that our property exceeded your expectations. We hope to have the honour of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Chris and Lara,
We would like to thank you for choosing to stay at our apartment in Granada and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Ken,
First and foremost we want to thank you for this wonderful review and feedback after your stay. It is our pleasure to read just how much you have enjoyed the accommodation. Regarding the slow Internet, we are pleased to communicate that as for April 2023 we have improved the connection with a new Optic Fiber installation, so the slow speed problems have been now resolved.
Once again, we thank you for choosing us. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Eileen,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Mr. Salverson,
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We take note on the remarks about the wifi.
Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Totalmente recomendable. Casa recien reformada y decorada. Amplia, confortable, todo lo necesario y bien ubicada. Cocina con todo lo necesario (sólo falta horno). Jardín espectacular , grande, muy bien cuidado, con vistas y zona dos zonas para comer.
Response from the Quality Department
Estimada Gloria:
Le agradecemos sus palabras hacia nuestro apartamento. Nos alegramos enormemente de que disfrutara de su estancia y esperamos nos dé la oportunidad de volver a servirle pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Helen,
Thank you for this review of your stay. We are happy that you enjoyed the accommodation.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Courtney,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada. We look forward to welcoming you back in the summer.
Response from the Quality Department
Dear Crystal,
we could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Muy lindo y ordenador. La vista que tenia hacia la ciudad era preciosa. Venia con los básicos necesarios (aceite, sal, cafe, etc.)
Response from the Quality Department
Estimada Florencia:
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos para su visita a Granada. Esperamos poder darle la bienvenida de nuevo muy pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Megan, we would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at our apartment was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.
Response from the Quality Department
Dear Aileen, Thank you for the time you spent to share your feedback on your recent stay at our apartment. The reccomendations will be highly praised by future guests. We are thrilled that you enjoyed the apartment and hope that you give us the oportunity to serve you again in the future.
Las instalaciones y la ubicación
La ropa de cama porque pasamos calor
Response from the Quality Department
Estimada María Teresa:
En primer lugar, nos gustaría agradecerle su comentario elogiando su reciente visita a nuestro apartamento y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Esperamos poder volver a recibirla en uno de nuestros apartamentos muy pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear David, thank you for staying with us and for your positive feedback. It is the best reward for us to know that our guests went home with great vacation memories. We truly hope to have the opportunity to welcome you back on your next visit to Granada.
Aija T.
Quality Department
Response from the Quality Department
Estimada Andrea, muchas gracias por su reseña tan valiosa. Es muy importante para nosotros conocer la opinión de nuestros huéspedes. Nos alegra saber que disfrutó tanto de su experiencia en nuestra propiedad. Nuestro equipo trabaja mucho para crear experiencias únicas y dar la mejor atención, por lo que, es un orgullo saber que lo estamos consiguiendo.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Response from the Quality Department
Estimada Pilar, muchas gracias por su reseña tan valiosa. Es muy importante para nosotros conocer la opinión de nuestros huéspedes.
Nos alegra saber que disfrutó tanto de su experiencia en nuestro apartamento. Nuestro equipo trabaja mucho para crear experiencias únicas y dar la mejor atención, por lo que, es un orgullo saber que lo estamos consiguiendo.
Aija T.
Departamento de Calidad
Response from the Quality Department
Thank you very much for your kind review about your stay in our Carmen del Ciprés house. We are glad to know that you enjoyed your stay and hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Jill, thank you for choosing us for your stay in Granada and for taking a moment to highlight our lovely property and its views.
We would love for you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Oliver, we are glad to know that you enjoyed your stay with us.
We appreciate your time in sharing your personal experience in our apartment and we would love for you to come back and enjoy more unforgettable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Todd, thank you very much for choosing our property for your stay in Granada and for sharing your valuable feedback. Your comments help us to understand how our guests enjoy their stay with us.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Thank you Sara for your kind feedback. It was a pleasure to assist your family during your stay in Granada and we hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Marion, thank you for this wonderful feedback and description of all the details of our property. Our goal is to provide our guests with a special stay, and comments like yours make our day because they make all our efforts worthwhile. We are glad to know that the stay with us made such a positive vacation memories for you.
If you ever want to return to Granada, we will be happy to welcome you again.
Aija T.
Quality Department
Response from the Quality Department
Dear Andrea, thank you very much for your valuable review. It is very important for us to know the opinion of our guests.
We are glad to know that you enjoyed your stay in our property so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We hope to see you again soon.
Aija T.
Quality Department
The location was fantastic and the views from the villa were superb! It is a stunning place!
The closest car park is a 10 min walk away and there is no place to pull in for a short stop to unload bags. You need to be ready! That said, our hosts gave us good directions to the Parking place and once you´re organised, it is very straightforward.
Response from the Quality Department
Dear Rosaleen, thank you very much for your kind review. We are glad to hear that our property met your group´s expectations.
Thank you for choosing our house for your holiday and we very much look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
Emplacement, le jardin, qualité de la Maison, le calme, la vue, les équipements, les chambres, la déco…
Nous avons eu un peu froid…
Response from the Quality Department
Thank you very much fo ryour feedback and for pointing out the beauty and comfort of our Carmen del Ciprés house, designed to make our guests´ stay as comfortable as possible.
It is such a pleasure for us to read that you had a memorable stay with us, we highly appreciate your positive feedback. Also, for a future ocasión, please do not heistate to contact our team during your stay in case you need anything else to make your stay more comfortable.
It was a pleasure to host you during your stay in Granada and we hope to see you in near future again.
Aija Teilane
Quality Department
Ubicación ideal a 15 min de Plaza nueva Muy limpio y recién reformado Con un jardin precioso para el verano Perfecto para 8 personas
El wifi iba bastante mal La tv no funcionaba
Response from the Quality Department
En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su estancia en nuestra propiedad, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Por favor, acepte nuestras más sinceras disculpas por las dificultades que tuvo con la conexión de wifi y la TV. Lamentamos no haber sido informados con el fin de intervenir para que usted pudiera habido disfrutar plenamente de su estancia en nuestra propiedad. La próxima vez, por favor no dude en ponerse en contacto con nuestro equipo para cualquier cosa que pueda necesitar. Esperamos poder darle la bienvenida de nuevo muy pronto. Aija Teilane Departamento de Calidad
Response from the Quality Department
Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo y el esfuerzo que ha dedicado en compartir su experiencia personal.
Estamos encantados de que haya disfrutado de su estancia con nosotros. Esperamos poder darle la bienvenida de nuevo muy pronto.
Aija Teilane
Departamento de Calidad
La casa es espectacular, no le falta detalle alguno. Es súper cómoda, amplia y acogedora.
Response from the Quality Department
Dear Antony
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Regards
Response from the Quality Department
Dear Vivek
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Regards
Response from the Quality Department
Dear Jan
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Regards
Lo único malo que encontramos fue la iluminación de la terraza que era nula, y por la noche es cuando mejor se está para cenar y disfrutarla con los amigos.
Y por otro lado el baño del cuarto de matrimonio desprendía un olor muy desagradable teniendo que dejarlo con la puerta cerrada porque era insoportable.
Response from the Quality Department
Raquel, muchas gracias por su mensaje, la casa acababa de inaugurarse y faltaba la instalación de luminaria del jardín. Ya se ha terminado dejando ahora un sitio verdaderamente placentero para disfrutar de las noches granadinas en un nuestro precioso Carmen. Por otra parte, lamentamos muchísimo el inconveniente con el olor del baño. Efectivamente, había un problema en la instalación que resolvimos en cuanto nos percatamos del mismo, quedando ya resuelto y por tanto ya no hay ningún tipo de olores en la casa. Esperamos que disfrutara de su estancia y nos encantaría poder volver a alojarlos pronto en este magnífico rincón de Granada.