Wonderful apartment in the center of Granada, an unbeatable location in the picturesque square of Bib Rambla.
It has two double bedrooms, one with a double bed of 1.50 * 1.90 m, and another one with two beds of 0.90 * 1.90 m each, a full equiped bathroom, a kitchen equipped with all the necessary utensils, and a comfortable and bright living room with dinnig area.
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Bib Rambla Apartment
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Una de las habitaciones es muy oscura
Response from the Quality Department
Estimada Amparo,
Gracias por compartir su experiencia con nosotros. Nos complace saber que el apartamento fue cómodo y bien ubicado para su fin de semana.
En relación a la habitación, lamentamos que no haya cumplido completamente con sus expectativas. Apreciamos su comentario y lo tendremos en cuenta para futuras mejoras.
Quedamos a su disposición y esperamos poder recibirle nuevamente en otra ocasión.
Departamento de Calidad
The city cleaning crews empty the trash and recycling in the middle of the night which is somewhat disturbing. However, we were tired from all the sightseeing so we fell back to sleep.
Response from the Quality Department
Dear Steven,
Thank you very much for sharing your experience with us. We are pleased to know that you enjoyed the excellent location, the vibrant atmosphere, and the comfort of our furniture and spaces. It is a pleasure to hear that the balcony and the dining and living areas contributed to making your stay enjoyable and relaxing.
Regarding the noise caused by the city cleaning teams, we sincerely apologize for any inconvenience this may have caused. We always strive to care for the soundproofing of our properties to ensure the utmost tranquility, and we take your feedback very seriously.
We are glad to know that, despite this small inconvenience, you were able to rest and enjoy your time in the city. Once again, we appreciate your valuable feedback and hope to have the opportunity to welcome you again in the future, providing you with another memorable experience.
Quality Department
El piso está muy bien decorado, muy buena ubicación y tiene unas vistas preciosas. Cuando se enciende la calefacción el piso se calienta muy rápido.
El piso no estaba muy limpio.
Response from the Quality Department
Estimada Gilda,
Le agradecemos sinceramente por compartir sus valiosos comentarios. Nos complace saber que disfrutó de la decoración del apartamento, de su excelente ubicación, de las vistas y de la eficiencia de la calefacción.
En cuanto a la limpieza, lamentamos que no haya estado a la altura de sus expectativas. Trabajamos constantemente para asegurar que nuestros espacios se mantengan impecables para nuestros huéspedes, y sentimos mucho no haber logrado ese estándar en su caso. Le pedimos disculpas por cualquier inconveniente que esto haya causado y le aseguramos que tomaremos en cuenta sus comentarios para mejorar nuestros procesos.
Agradecemos nuevamente su retroalimentación y esperamos poder darle la bienvenida nuevamente, brindándole una experiencia que cumpla plenamente con sus expectativas.
Departamento de Calidad
Response from the Quality Department
Estimada Pilar,
Muchas gracias por su amable comentario. Nos alegra saber que quedó tan satisfecha con el apartamento, su ubicación y el cuidado de las instalaciones. Agradecemos también su reconocimiento hacia nuestro personal, quien siempre se esfuerza por brindar un excelente servicio.
Será un placer recibirle nuevamente en su próxima visita.
Propreté générale de l’appartement
Response from the Quality Department
Dear Flavien,
We sincerely appreciate your kind comments regarding the location. We are pleased to know that your overall experience was to your satisfaction.
Regarding the cleanliness, we deeply regret that it did not meet your expectations. We always strive to offer the highest quality standards, especially when it comes to cleanliness, and we are sorry that we did not reach those standards in your case. We apologize for any inconvenience this may have caused, and we assure you that we take your feedback very seriously in order to improve in the future.
Thank you once again for your valuable feedback. We look forward to the opportunity to welcome you again and provide you with an experience that fully meets your expectations.
Quality Department
Nada a apontar
Response from the Quality Department
Dear Sandra,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Quality Department
Response from the Quality Department
Dear Joshua,
Thank you for your thoughtful review. We are delighted to hear that you enjoyed your stay in our beautiful, modern flat overlooking the Bib Rambla. It´s wonderful to know that you found the flat very clean, well-appointed, and appreciated its central location with easy access to shops, restaurants, and local sights.
However, we regret that the size of the bathroom was not to your liking. We will take your comments into consideration for future improvements.
We hope that despite this small inconvenience you enjoyed your stay and the city to the fullest. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.
Quality Department.
Response from the Quality Department
Dear 정아 윤,
Thank you for your feedback. We are glad to hear that you appreciated the location of our accommodation.
We apologize for the dust and presence of flies you encountered. We sometimes leave the house ventilated before a guest’s arrival, which can result in dust entering the property. Additionally, the ambient temperature can lead to an increase in flies.
We regret that you did not find water in the refrigerator. We aim to provide a comfortable and pleasant stay for our guests, and your feedback is invaluable in helping us improve our services.
Thank you again for your comments. We hope to have the opportunity to host you again and provide an improved experience.
Quality Department
Response from the Quality Department
Dear Daniel,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada. We look forward to welcoming you back again very soon.
Quality Department
Response from the Quality Department
Dear Sharon,
Thank you for your feedback and for choosing to stay with us. We are pleased to hear that you enjoyed the apartment and found its location to be perfect for your needs.
We apologize for the inconvenience caused by the broken items you mentioned. It is certainly not our standard for these issues to go unnoticed, and we regret that they impacted your experience. Please rest assured that we have addressed these maintenance concerns and are taking steps to ensure that our team thoroughly checks for any issues before each guest´s arrival.
We are grateful for your positive comments about our responsive contact person, and we appreciate you bringing these matters to our attention. Your feedback is invaluable in helping us enhance our service and maintain the high standards we strive for.
We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
Quality Department.
Response from the Quality Department
Dear Sam,
Thank you for sharing your feedback with us. We are pleased to hear that you found the beds comfortable, the apartment super clean, and that Fernando provided you with friendly and helpful service. However, we sincerely apologize for the inconvenience caused by the noise during your stay, which can be more pronounced depending on the time of year or local festivities celebrated in the area. Please be assured that we are actively working to improve the soundproofing of the apartment to ensure a quieter stay for our guests. We appreciate your understanding and recognition that the location offers unparalleled access to the heart of the city, with excellent restaurants, cafes, and views of the cathedral. Thank you once again for choosing to stay with us. We look forward to the opportunity to welcome you back and provide you with an even more enjoyable experience in the future.
Response from the Quality Department
Dear Guillermo.
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Response from the Quality Department
Dear Kathleen,
Thank you so much for your kind words. We are delighted to hear that you enjoyed the property and found the location perfect. Your recommendation to friends and family means a lot to us. We look forward to welcoming you back in the future.
Quality Department.
Response from the Quality Department
Dear Lisa,
Thank you very much for your comments and for sharing your experience with us. We are glad to hear that you enjoyed the flat and its excellent location.
We deeply regret the inconvenience you experienced during the check-in process. This type of problem is not common in our service, but we understand that occasional misfortunes can occur. Please be assured that we have taken note of your feedback to improve and are working to ensure that situations like this do not happen again.
We appreciate your feedback regarding the shower knobs and we assure you that our team will take the necessary steps to address this issue as soon as possible. We greatly appreciate your feedback as it helps us to continually grow and improve.
Regarding the noise, we are sorry for any inconvenience this may have caused you. Granada celebrates various festivities throughout the year, which can affect the noise level at certain times. However, we have taken note of your comment and our team will review the soundproofing of the flat to minimise any future disturbance.
Thank you again for your comments and we hope to have the opportunity to welcome you again in the future.
Quality Department
Response from the Quality Department
Estimado Francisco:
Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia.
Con respecto al problema que experiemtno con el ruido, lamentamos mucho el ruido percibido respecto al mantenimiento de la zona durante la noche, pese a que se trata de un trabajo necesario para mantener la ciudad en condiciones óptimas permitiendo así su correcto disfrute diario, entendemos también que el descanso y confort de nuestros huéspedes es de máxima importancia por lo que le aseguramos estamos trabajando para mejorar el sistema de insonorización para evitar situaciones similares en el futuro
Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.
Response from the Quality Department
Dear Jason,
Thank you for your positive review. We´re delighted to hear that you loved the property and found its location great, right on the square. However, we sincerely regret any inconvenience caused by the noise of litter collection. We recognise the importance of this function in keeping our streets clean and tidy. Nevertheless, we understand that your comfort is our priority. We are committed to improving our soundproofing system to minimise any negative impact on the quality of your stay. We´re pleased that despite this issue, you still found the property to be well-appointed, clean, and comfortable. We truly appreciate your understanding and hope to have the pleasure of welcoming you back in the future.
Quality Department.
Response from the Quality Department
Dera Sara,
We would like to express our sincere gratitude for your kind words and for choosing our apartment for your recent stay. We are delighted to hear that you enjoyed your time with us and appreciate your positive feedback. Thank you again for your review, and we look forward to welcoming you back soon.
Leider bringt die tolle Lage auch Lärm mit sich , sowohl Baulärm von umliegenden Baustellen als auch die Leerung der Mülltonnen über Nacht und die Fenster sind nicht sehr schalldicht, so dass unsere Schlafqualität deutlich beeinträchtigt war, obwohl die Betten sehr bequem waren. Außerdem war es leider sehr staubig. Die Reinigung sollte auch mal unter den Betten und dem Tisch stattfinden. Beim ersten Windstoß sind sie Wollmäuse durchs Zimmer geflogen.
Response from the Quality Department
Dear Gabi,
Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the sensational location of our apartment, especially with its unique view of the cathedral. It´s fantastic to know that you found all the attractions within walking distance and appreciated the abundance of shops and restaurants in the pedestrian area.
We are pleased that you found our communication via WhatsApp helpful and that the personal handover of the keys went smoothly. Your satisfaction is our priority, and we are glad to have provided you with helpful information for your arrival.
However, we sincerely apologize for the inconveniences you experienced during your stay. We regret that noise from nearby construction sites and the emptying of rubbish bins affected your sleep quality. We understand the importance of soundproofing.
Additionally, we apologize for any dustiness in the apartment and will ensure that thorough cleaning, including under the beds and tables, is conducted regularly to maintain a high standard of cleanliness.
Your feedback is invaluable to us, and we will use it to improve our services and enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay.
Quality Department.
Response from the Quality Department
Estimada Gabriela:
Gracias por elegir nuestro apartamento para su reciente estancia. Apreciamos enormemente su opinión y esperamos que hayas tenido una experiencia maravillosa. Fue un placer hospedarle y sería un honor darle la bienvenida nuevamente en un futuro cercano. Su satisfacción es nuestra máxima prioridad y esperamos tener la oportunidad de servirle nuevamente pronto.
Response from the Quality Department
Dear Martin,
We are delighted that you enjoyed our apartment and our hospitality. We look forward to welcoming you back soon.
Response from the Quality Department
Dear Susanne,
Thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Response from the Quality Department
Dear Abi,
we could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Response from the Quality Department
Dear Greta,
Thank you for your kind words about the beautiful location and stunning views. We truly appreciate your feedback regarding the shower size. We´ll certainly take it into consideration for future improvements. We´re thrilled to hear that overall you found your stay perfect, and we hope to welcome you back soon.
Quality Department.
On entendait parfois le bruit de la rue pendant la nuit.
Response from the Quality Department
Dear abderrahmane,
Thank you for sharing your feedback with us. We´re glad to hear that you enjoyed our nice apartment and appreciated its excellent location.
We sincerely apologize for any occasional street noise, it may depend and vary depending on the time of the year or festivities in the area. Ensuring our guests´ comfort is our top priority, and we regret any inconvenience caused by this. To address this issue, we will conduct a thorough review of the apartment´s soundproofing to minimize any potential disturbances in the future. Your feedback is invaluable to us as we continuously strive to improve our guests´ experiences.
Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more peaceful stay in the future.
Quality Department.
Response from the Quality Department
Dear Bianca,
thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the noise during the night. However, we are pleased to hear that you found our location to be convenient. Please know that we take your comments seriously and will strive to address any noise concerns to ensure a more comfortable stay for our guests in the future.
El ruido de las maquinas de limpieza de la plaza.
Response from the Quality Department
Estimada Patricia:
Gracias por compartir su experiencia con nosotros. Estamos encantados de saber que apreció nuestra ubicación, comodidad y la cálida bienvenida de nuestra anfitriona. Nos disculpamos sinceramente por cualquier inconveniente causado por el ruido ocasional de las máquinas de limpieza en la plaza. Mantener la limpieza en los alrededores es importante para nosotros, pero entendemos que a veces puede perturbar la paz y tranquilidad de nuestros huéspedes. Para solucionar este problema, analizaremos cuidadosamente la insonorización del apartamento para minimizar cualquier posible perturbación en el futuro. Sus comentarios son muy valiosos para nosotros, ya que nos esforzamos continuamente por mejorar la experiencia de nuestros huéspedes.
Gracias una vez más por elegir alojarse con nosotros, y esperamos tener la oportunidad de darle la bienvenida de nuevo para una estancia más tranquila en el futuro.
Departamento de calidad.
Noise from the bottle bank and street sweepers in middle of the night. The shower was too small for the shower fittings and leaked at the base.
Response from the Quality Department
Dear Victoria,
Thank you for taking the time to share your feedback with us. We´re pleased to hear that you enjoyed the prime location of our apartment and the stunning views from the balcony. We apologize for any inconvenience caused by noise, please note that noise disruptions in the city center can be occasional and may coincide with local festivities or events. We strive to minimize such disturbances and appreciate your understanding in this matter. Regarding the shower issue, we apologize for the inconvenience you experienced. Your feedback is valuable to us, and we will address this concern promptly to ensure a more comfortable experience for our future guests. Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back for a more enjoyable stay.
Quality Department.
All was good
Response from the Quality Department
Dear Tom, thank you for your kind words. We´re thrilled to hear that you enjoyed our wonderful location, close to the vibrant city square. Your satisfaction is our priority, and we´re delighted that everything met your expectations. We appreciate your feedback and hope to have the pleasure of hosting you again in the future. Quality Department.
Noise from Bib-rambla square kept us awake at night despite it being the low season..whoever said you can’thear the noise must have been deaf! There are signs all around the square that people can´t take the noise anymore! Small bathroom without a shelf in the shower to put soap on, can´t be reached by car, kick plate that keeps on falling off in the kitchen when opening the dishwasher, cigarette smoke smell from neighbour. The small room layout made it impossible to close the bedroom door and open the closet so we had to move a bed
Response from the Quality Department
Dear Suzanne,
Thank you for taking the time to share your feedback with us. We´re pleased to hear that you appreciated the central location of our property, as well as the amenities such as the well-equipped kitchen, elevator access, and comfortable beds.
We sincerely apologize for the noise. We understand that noise levels can vary depending on the time of year and local festivities, but we will certainly review our soundproofing systems to minimize such incidents in the future. Regarding the lack of car access, please accept our apologies for any inconvenience this may have caused. Being situated in the heart of the city´s historic center, many streets are pedestrianized and access is restricted. However, our team is always available to assist guests with recommendations for nearby parking options.
We regret that you encountered additional inconveniences. We would have been more than happy to address these concerns promptly had we been informed during your stay. We appreciate your valuable feedback as it helps us improve our services and facilities for future guests. Should you choose to stay with us again in the future, we would be grateful for the opportunity to provide you with a more satisfying experience.
Quality Department.
El baño: el duchero es muy apretado para alguien de cuerpo grande. El agua caliente se termina rapido en la ducha y para bañarse otra persona debe esperar a que se reponga. El drenaje del lavatorio estaba semi- tapado.
Response from the Quality Department
Estimaso Alferdo:
Agradecemos sinceramente sus amables palabras sobre la comunicación para el check-in, la ubicación óptima y las instalaciones cómodas de nuestro apartamento. Nos complace saber que disfrutó de las camas, almohadas y la ropa blanca de calidad. Lamentamos que el baño no haya cumplido completamente con sus expectativas. Tomamos nota de sus comentarios sobre la disponibilidad de agua caliente, así como el drenaje del lavabo y trabajaremos para abordar estos problemas y mejorar la experiencia de nuestros huéspedes. Apreciamos su retroalimentación y esperamos tener la oportunidad de recibirlo nuevamente en el futuro.
Departamento de Calidad.
Le joint de la douche a besoin d’être refait, mais cela n’a pas impacté notre séjour.
Response from the Quality Department
Dear Sophia,
Thank you for your detailed feedback. We´re delighted that you appreciated our central location, responsive staff, and well-equipped, spacious apartment. We´ve noted your comment about the shower seal and will promptly address it to enhance the overall experience. We appreciate your understanding, and we´re glad to hear that it didn´t impact your stay negatively. Your satisfaction is our priority, and we look forward to hosting you again for an even more comfortable experience.
Quality Department.
The elevator was out of order and we were not told prior to our arrival and the room was on the third floor. A bit of a hassle to move all the luggage up and down. We were told it will get fixed by the next day.. But didn´t quite happen. No one really followed up either. It would have been nice if we were told before arrival about this inconvenience or made some alternate arrangements or compensate in some way.
Response from the Quality Department
Dear Anuradha,
Thank you for taking the time to provide feedback on your recent stay. We´re delighted to hear you enjoyed the overall experience and appreciated the property´s location, comfortable beds, and well equipped rooms.
We sincerely apologize for the inconvenience caused by the elevator being out of order. While such situations are uncommon, punctual and unexpected, we understand the challenges it presented. We regret that it happened during your stay. We always make our best effort to avoid these situations, but the management and repair of the elevator in common buildings are not entirely within our control. We apologize once again, and we can assure you that the issue has been resolved.
We hope you enjoyed your stay despite this inconvenience and we value your suggestion and hope to have the opportunity to host you again with an improved experience.
Quality Department.
No funcionaba el ascensor y eramos 4 con 4 maletas grandes. El piso necesita reforma. El cuarto de baño es muy antiguo, la limpieza era muy superficial. Había polvo y pelusas y algún pelo en el baño. No funcionan algunas luces. El secador de pelo roto. En el cuarto pequeño olía a cañerías. Es una pena tener un piso en pleno centro y no invertir nada de dinero en él.
Response from the Quality Department
Estimada Vera:
Agradecemos sinceramente su comentario y nos alegra saber que la ubicación fue de su agrado. Lamentamos mucho los inconvenientes experimentados durante su estancia. Las averías en los ascensores son eventos puntuales y lamentamos que haya ocurrido durante su visita. Respecto a los desperfectos y la limpieza insatisfactoria que menciona, nos hubiera encantado haber sido informados durante su estancia para abordar estos problemas de inmediato y brindarle una solución satisfactoria. Tomaremos medidas para abordar los problemas mencionados y mejorar la experiencia de nuestros huéspedes. Apreciamos sus comentarios y esperamos tener la oportunidad de recibirlo nuevamente para ofrecerle una estancia más placentera.
Departamento de Calidad.
No le gusto nada . Nos recibieron con una fuga de agua en el baño pero en vez de estar preocupados por arreglarlo lo único que les preocupaba era que les pagáramos 30 euros por llegar a las 21,15 y decían que la hora límite eran las 21 para no pagar un plus . El baño tenía fuga de agua , la tapa del baño estaba arrancada , el botón de la cisterna roto , no dejan ni champú ni gel ni papel re baño suficiente paga los días de estancia y las toallas parecen estropajo . La cocina parece una cueva , no dejan ni una triste botella de agua en la nevera . El salón tiene un sofá que parece de tortura , la iluminación es tétrica y la televisión del tamaño dr un iPad Una de las habitaciones únicamente tienen una ventana a un patio interior que da hasta miedo La casa tienen un olor constante a tubería muy desagradable Son muy impertinentes desde que se realiza la reserva , molestan muchos con mails y mensajes y todo ello para increparte antes de llegar con cosas que no se pueden hacer dando por echo que las vas a hacer La peor estancia que recuerdo , es un piso que de lujo solo tiene el precio
Response from the Quality Department
Estimado Ignacio:
Agradecemos su comentario y que resalte la amabilidad de nuestro personal al recibirles. Sin embargo, lamentamos sinceramente los inconvenientes que experimentó durante su estancia. Nos gustaría aclarar algunos puntos para ofrecer una perspectiva completa. La información sobre la tarifa de late check-in está disponible en nuestra web en todo momento y también en la información detallada que se envía al confirmar la reserva. Por otro lado, respecto a la fuga de agua, lamentamos las molestias. Detectamos el problema durante el check-in nocturno, y aunque nuestro equipo se ofreció a solucionarlo al día siguiente, su respuesta indicó que no era necesario desplazarnos, ya que el problema con el agua había sido resuelto y todo se encontraba en orden, impidiéndonos así una intervención inmediata. En cuanto a los amenities, si bien no existe una obligación formal de proporcionar tales artículos a los huéspedes, generalmente los ofrecemos como gesto de cortesía para mejorar la experiencia de llegada de nuestros clientes y hacer su estancia lo más placentera posible; aun así, si nos hubiera informado sobre la necesidad de amanities extras, nos habría complacido proporcionárselos con gusto. Lamentamos, por otro lado, que el sofá no haya cumplido con sus expectativas; y aunque entendemos que la percepción de comodidad varía de una persona a otra, nos comprometemos a evaluar dicho mobiliario con el fin de realizar cualquier mejora que se considere necesaria. Respecto al olor, nos gustaría aclarar que se trata de una situación inusual que depende de algunos factores externos como el clima; sin embargo, revisaremos y mejoraremos todo lo que sea necesario. En relación a la distribución del apartamento, las fotos e información de las características del mismo están disponibles en nuestra página web para facilitar decisiones informadas a nuestros posibles clientes. Lamentamos cualquier malentendido y esperamos que, a pesar de estos inconvenientes, considere darnos otra oportunidad para demostrarle una experiencia mejorada.
Departamento de Calidad.
Al activar la bomba de calor percibimos cierto olor a cañería bastante desagradable en todo el apartamento. El agua se salía por los laterales de la ducha, creemos que porque no estaba bien sellado el plato de ducha
Response from the Quality Department
Estimada Nuria:
Agradecemos sinceramente sus comentarios sobre la ubicación de nuestro alojamiento. Por otro lado, lamentamos los inconvenientes que experimentó durante su estancia. Nos tomamos muy en serio estos problemas y ya estamos trabajando para abordarlos. Pedimos disculpas por el olor y las filtraciones de agua en la ducha; haremos todo lo posible para solucionar estos problemas y mejorar la experiencia para futuros huéspedes. Agradecemos tu comprensión y esperamos que, a pesar de estos problemas, hayas disfrutado de su estancia y nuestra maravillosa ciudad. Si decide volver, nos encantaría brindarle una experiencia más positiva.
Departamento de Calidad.
Response from the Quality Department
Dear Francois,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Response from the Quality Department
Dear Arne,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Quality Department.
Response from the Quality Department
Dear Dawn,
Thank you for taking the time to share your feedback. We´re thrilled to hear that you found our apartment beautiful, clean, and well-equipped with a full living room, bath, and kitchen. We´re also delighted that the location met your expectations.
It´s wonderful to know that you would consider staying with us again. We look forward to hosting you on your next visit.
Response from the Quality Department
Dear Erin,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and we look forward to have the privilege of hosting you in our apartment again.
Quality Department.
Response from the Quality Department
Dear Julianne, We would like to thank you for choosing to stay at our apartment and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Quality Department
Response from the Quality Department
Dear Bruno,
Thank you for share your feeback about your recent stay with us. We are glad to hear that you enjoyed your stay and that the location and decor were up to standard. It would be an absolute honor to welcome you back, and we hope to have the opportunity to serve you again
Rien
Response from the Quality Department
Dear Pierre Gervais,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Pascale,
Thank you for your kind words, we hope to host you again soon.
Kind regards
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Ana,
Thank you for your kind review! I´m thrilled to hear that you enjoyed the location, view, and our attentive hosting and management services. We appreciate your feedback on the apartment and hope to welcome you back to our wonderful home in Granada.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Anita Kratka, thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better. We hope that we will have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Richard,
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment in Granada. Your kind words about our accommodation and staff are highly appreciated, and we are glad to know that we exceeded your expectations. We apologize if any noise coming from the central square disturbed you. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
- brilliant location in central Granada - beautiful windows w shutters over the square, v peaceful and dark when all closed - much bigger than expected from the photos - good shower (hot and powerful) - easy check in and out
- not as nice as the photos suggest, the building is lovely but the furniture and bedding quite cheap and dated, the loo flush and seat are broken, and it lacked the elegance of the photos - it wasn’t very clean (superficially it was but dust and fluff all around the edges of the rooms and around furniture etc) - bathroom v small for 4 people w no extractor fan or window (so towels start to smell!)
Response from the Quality Department
Dear Amanda,
Thank you for choosing our apartment and for praising the convenience of the location.
Regarding the incidents with the cleaning and maintenance, we would like to offer you our most sincere apologies as these are clearly practices that do not meet our quality standard. Your complaints have been passed on to our housekeeping and maintenance department and your feedback is being used as an example to ensure this does not happen again within our apartments. We thank you for sending us your opinion, as we have taken it very seriously and it has helped us to improve.
We hope to have the opportunity to serve you again in the future and to exceed your expectations.
Jose L.H. Campos
Quality Department Manager
El apartamento es grande y está ubicado en el corazón de Granada. Cerca de todo. Está perfectamente equipado, como si estuvieras en casa. La atención recibida por la anfitriona y sus recomendaciones, fantástico.
Lo único negativo de este apartamento es que da a una plaza muy concurrida y las ventanas no te aislan del ruido inmenso que se genera y cuesta conciliar el sueño. También se oía mucho a los vecinos de arriba. Quitando esto, el alojamiento es muy recomendable.
Response from the Quality Department
Estimada Carmen:
Gracias por elegirnos para su viaje a Granada y por escribir esta reseña. Lamentamos que los ruidos de la calle les causaran molestias; al encontrarse el apartamento en una zona tan céntrica como Bib Rambla, a veces los sonidos típicos de la ciudad y del bullicio son difíciles de evitar.
Sin embargo, nos alegra que pese a ello recomiende nuestro apartamento y por eso estamos muy agradecidos. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Mark and Sharon,
We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk everywhere in the city. Thank you for the remarks. We are certain that future guests will find it most useful.
Jose L.H. Campos
Quality Department Manager
just missing the wine opener:)
Response from the Quality Department
Dear Vera,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Location spacious apartment very comfortable and secure in a fabulous location.
Nothing!
Response from the Quality Department
Dear Heather,
Thank you very much for the praising comment towards the apartment and for the remarks about the surroundings. We are delighted that it would fit your necessities.
Jose L.H. Campos
Quality Department Manager
The room is clean, tidy and comfortable. The location is great
Response from the Quality Department
Dear Xinzhi Hu,
We are very pleased to read just how much you enjoyed yout apartment. Thank you for the highlights on the cleanliness, and location. We hope to welcome you back again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Erika,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Anne,
First and foremost we want to thank you for choosing us for your stay in Granada. We agree that the unbeatable location of the apartment makes it perfect to discover the city.
It has been a pleasure hosting you and we very much look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Ashritha,
Thank you for staying with us and for this lovely review. We hope to receive you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Séverine,
Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one.
Jose L.H. Campos
Quality Department Manager
Faltaría algún rollo de papel higiénico más, por decir algo
Response from the Quality Department
Estimado Adrián:
e agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento con nosotros. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
La ubicación es ideal. El piso es amplio y tiene todo lo necesario. Todo muy limpio. Facilidad en la entrada y la salida.
Response from the Quality Department
Estimada Ana Belén:
Le damos las gracias por compartir su opinión sobre su estancia en apartamento. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia.
Gracias por esta revisión reconfortante sobre su estancia y esperamos su próxima visita.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear John,
thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Jose L.H. Campos
Quality Department Manager
Lo peor es el acceso en coche y el parking. Hay un parking cercano pero puede estar lleno.
Response from the Quality Department
Dear Damaris, We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations.
How strict the rule of being quiet was. we were very quiet but also worried that we would still get told off given previous reviews
Response from the Quality Department
Dear Sarah:
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Lavinia,
we could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Jose L.H. Campos
Quality Department Manager
Localización limpieza, calidad toallas, sabanas
todo estaba bien
Response from the Quality Department
Estimado Martín, nos alegra saber que tuvo una excelente estancia con nosotros. Gracias por tomarse un momento para destacar la calidad de nuestros servicios.
Esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Andrea, we are excited to learn you had a great stay with us. Thank you for taking a moment to highlight our lovely property and its location. It would be a pleasure to welcome you back anytime you plan a visit to Granada.
Aija T.
Quality Department
Response from the Quality Department
Dear Abhay, thank your very much fr staying with us and for your excellent review. We highly appreciate your kind recommendation for our future guests, and would like to meet you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Anthony, thank you for staying with us.
We are glad that you had the oportunity to enjoy your stay in our lovely property and we hope to meet you in the future again.
Aija T.
Quality Department
Response from the Quality Department
Dear Anna, thank you very much for choosing our apartment, and for your review. For us it is the best rewardt o know that our guests are willing to come back. Hope to see you soon again.
Aija T.
Quality Department
Great appartment, perfectly located on the vibrant Bib Rambla place, with all the facilities you need. An ideal base from which you can explore Granada. Very clean, great furniture. You will enjoy your stay
Response from the Quality Department
Dear Pierre, thank you for choosing our apartment for your holiday. We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
La ubicación. Y las vistas
La segunda habitación, Le falta modernidad, actualizarla y una cama confortable.
Response from the Quality Department
Estimado Angel, estamos sinceramente agradecidos por el tiempo que ha dedicado en compartir su opinión sobre su reciente estancia en nuestro apartamento. Su opinión nos ayudará a continuar mejorando la calidad de nuestros servicios. Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Piso muy bien equipado en electrodomésticos y aire acondicionado. Buena ubicación. Limpio y cómodo.
En la plaza de abajo el ruido nocturno es un constante. Llévate tapones para los oídos, a mi me salvaron el viaje.
Response from the Quality Department
Estimada Tania, muchas gracias por sus comentarios.
Aunque nuestra ubicación superior en el corazón de Granada ofrece a nuestros huéspedes una manera fácil de explorar la ciudad y les da un gran ambiente local, entendemos su preferencia por una ubicación más tranquila. Le animamos a que en una futura ocasión se ponga en contacto con nuestro Departamento de Reservas, para que nuestro equipo pueda ofrecerle ayuda con el proceso de reserva personalizado y ayudarle a seleccionar el apartamento que mejor se adapte a sus necesidades y deseos.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y superar sus expectativas.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Erin, thank you for the wonderful review and for taking the time to share your personal experience in our apartment. We are delighted that our superior location was a highlight of your stay, in addition to our hardworking staff.
It was a pleasure for us to assist you during your stay in Granada and we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Shawna, thank you for your feedback.
Comments like yours make our day because they make all our efforts worthwhile. We are glad to know that the stay with us made such a positive vacation memories for you.
We would love for you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Thank you very much for leaving these wonderful comments regarding your stay, we are delighted that you enjoyed your stay with us and hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Response from the Quality Department
Estimado Omar, muchas gracias por elegir nuestro apartamento. También estamos muy agradecidos que señalara la limpieza y comodidad del apartamento y por mencionar su excelente ubicación.
Esperamos volver a tener la oportunidad de servirla en un próximo futuro.
Aija T.
Departamento de Calidad
A lovely apartment let down by the attitude of staff at the managing agency, who gave us the strong impression of not wanting to be disturbed during the weekend. A broken front door lock, which clearly hadn´t been fixed for some time, demanded the dexterity of a professional safe breaker to open it. We let the agency know right away. Four times they promised to turn up - but didn´t. The kitchen had virtually no cooking utensils or pans. Once again, agency staff promised to turn up - but didn´t. We came to believe that they never had any intention of turning up until the Monday, no matter how urgent the issue. Instead we were fobbed off with empty promises. And yet we paid a lot of money for good service. This needs to change.
Response from the Quality Department
Dear Ariana, we are thrilled you enjoyed your stay with us. Thank you for making us your choice accommodation in Granada.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Das Apartment ist in einer tollen Lage, sehr sauber und mit allem ausgestattet. Die Betten waren sehr gut, was ja bei einer Reise das Wichtigste ist. So zentral, dass man doch immer wieder nach Exkursionen schnell mal eine Pause einlegen konnte. Schönes Flair mit den vielen Menschen um und auf dem Platz.
Einziger Nachteil, das Zimmer mit den zwei Betten hatte kein richtiges Fenster und vor dem Haus auf dem Platz standen mehrere Glascontainer, die sehr früh morgens geleert wurden und immer wieder wurde nachts auch Glas eingeworfen.
Response from the Quality Department
Dear Monika, we appreciate the time you took to share the highlights of your stay and your concerns. We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Response from the Quality Department
Dear Desiree, thank you for the detailled feedback, we aim to provide our guests with clean, attractive and spacious apartments and we are very happy to hear that you liked yours so much.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Excellent location, comfortable, nice and accommodating staff. Very nice building with elevator for luggage. washer/dryer in unit. Nice to be right in the heart of the square near the Cathedral and tons of shopping and restaurants. Transportation of all forms nearby. Very easy to find.
The unit had a funky smell, not sure what it was. We opened all the windows and that helped. It can be loud late at night when the businesses close up and dump their trash and glass bottles in the recycling/trash bins under the windows. The bathroom is by the front door and the bedrooms are all the way at the other end of the unit dune a long hallway. None of these things were a real problem and we’d go back because unit is nice and location and staff fantastic.
Response from the Quality Department
Dear Glenna thank you for your review you shared following your visit to our apartment. We are delighted to read that we were able to match your expectations and that the great location and our team were the highlights of your stay.
We hope to meet you soon again.
Aija Teilane
Quality Department
Magnifique appartement. Très bien situé dans Grenade.
Un peu bruyant la nuit la chambre donnant sur la place.
La ubicacion y la vistas del apartameto , la chica que nos entrego las llaves genial muy amable y nos dejo indicaciones de granada.
No me dejaron entrar al entregar las llaves por si me habia dejado alguna pertenencia, ni al baño que lo pedi por favor que me dejaran entrar.
Response from the Quality Department
Estimado Jesus Manuel, muchas gracias por compartir su opinión sobre su estancia con nosotros. Estamos encantados de que haya disfrutado de su la excelente ubicación y vistas del apartamento, y también coincidimos con usted en que nuestro amable personal juega un papel clave en la experiencia global de nuestros huéspedes.
En cuanto a su salida, tras su petición le hemos dado la opción de dejar sus maletas mas tiempo en el apartamento mientras nuestro equipo de limpieza estaba preparando el apartamento para la llegada de los próximos huéspedes. A su vuelta al apartamento nuestro equipo le indicó que lamentablemente ya no se puede usar el baño por nuestros protocolos de limpieza y desinfección ya que estaba preparado para la siguiente estancia. Nos disculpamos por cualquier inconveniente que esto le causó.
Le damos las gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
El sofá es muy incómodo, muy hundido, probablemente por mucho uso.
Response from the Quality Department
Muchas gracias por sus comentarios sobre su estancia en nuestro apartamento. Su opinión nos ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Granada.
Aija Teilane
Departamento de Calidad
Limpieza y ubicación
Todo perfecto
ubicación
Olia como a tubería
Response from the Quality Department
Queremos darle las gracias por compartir esta opinión sobre su reciente estancia en nuestro apartamento.
Le damos las gracias por sus amables palabras hacia nuestro personal. Estamos encantados de saber que la persona que les atendió ha contribuido a su bienestar durante su estancia entre nosotros.
También nos gustaría agradecerle por señalar la belleza y el confort de nuestro apartamento, diseñado para que nuestros huéspedes disfruten de una estancia lo más cómoda posible.
Una vez más le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Thank you very much for your review and recommendation for other guests.
We highly appreciate your feedback and hope to assist you in near future again.
Aija Teilane
Quality Department
Magnífica ubicación bien decorada buenas calidades y suficiente menaje. Totalmente recomendable
Response from the Quality Department
Estimada Isabel Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto. Un saludo Ana García, Dpto. de calidad
Elvira la chica que nos recibió al llegar es un encanto nos ayudó muchísimo nos recomendó restaurantes donde comer y nos ayudó a marcar un poco la ruta para ver lo más importante de la ciudad. El apartamento muy céntrico, limpio y bien equipado y las camas muy cómodas. Lo recomiendo a 100%
Response from the Quality Department
Estimada Fátima
Le agradecemos que eligiera nuestro apartamento GH Bib Rambla para esta ocasión, así como su amable recomendación a nuestra comunidad de viajeros . Estas opiniones tan positivas son una herramienta de motivación para mejorar continuamente la calidad de los servicios que ofrecemos. Muchas gracias de nuevo. Un saludo
Ana García, Dpto. de calidad
Perfekte Lage! Das Apartment ist recht groß und hat eine schöne Aussicht auf die BiB Rambla mit der Kathedrale im Hintergrund.
Von den vielen Lampen in dem Apartment geht der Großteil nicht, wodurch es dann doch eher dunkel ist. Beim Öffnen der Spülmaschine fiel die Verblendung schon bei halb offener Maschine herunter. Etwas irritierend. Das Haus ist ziemlich hellhörig. Da im Nachbarhaus Bauarbeiten waren, war das tagsüber ziemlich laut. Nachts aber okay, sofern nicht in Nachbarwohnungen geschrien wird (im Wesentlichen auch Ferienwohnungen)
Response from the Quality Department
Thank you for your review Astrid. The apartment is located in the heart of the city, so unfortunately there is noise sometimes. But we hope that this wasn´t a problem for your stay! Fátima - responsable de calidad de Genteel Home
Be warned that if you are a light sleeper, the apartment is on a plaza and below the flat are four big industrial rubbish bins These get emptied at various times throughout the night, making it very noisy and hard to get a good night´s sleep.
Response from the Quality Department
Thank you for your review, Marguerite. We are sorry for the noises during the night, we hope that you can understand that this is out of our control and the prime location of the apartment in the center of the city. We are grateful for your words which make us to improve. Fátima - responsable de calidad de Genteel Home
테이블 조명이 어두웠어요. 세개 전구 중 한 개만 켜집니다. 네명 가족이 이틀 묵는데 샴프가 긴 머리 여자분이라면 한번에 없어질 작은 용량 통 하나만 준비되어 있었어요. 주인분께 연락을 했더니 다음날 더 가져다 주셨어요. 그릇을 쓰시는 분들은 그릇 청결도를 확인하세요.요리를 해서 그릇에 담으려는데 곰팡이를 보고 기겁했습니다. 문득 문득 하슈도? 시귱찬 ? 냼시가 나요. 특히 부엌 싱크대 문을 열면 심하구요. 자고 일어나는데 방에서도 나서 불쾌했어요. 새벽 1시에 장비차가 와서 빈병 수거를 위해 컨테이너를 수거해 가는데 소리가 너무 커서 자다가 놀랐어요.다시 새벽 6에 장비차가 와서 컨테이너를 가져다 놓는 소리에 잠을 깼습니다... 다시 묵을 의사는 없습니다.
Response from the Quality Department
Thank you for your review. We are sorry if you find some inconveniences during your stay, of course we provided you more shampoo and towels for your stay. We are sorry for the noises, this is due the apartment has a prime location in the heart of the city. Anyway, we hope that you had a good stay and we will be glad to host you again in the future. Fátima - responsable de calidad de Genteel Home
Mala insonorización
Response from the Quality Department
Gracias por su comentario Clara. Lamentamos que haya habido olor a tuberías en el apartamento durante su estancia, hemos aplicado un tratamiento especial para tratar el problema de cara al futuro. Esperamos que hayan tenido buena estancia, estaremos encantados de alojarles en el futuro. Fátima - responsable de calidad de Genteel Home
LA UBICACCION PERFECTA
No desayunamos. La construcción es fantástica con materiales de primera calidad en mobiliario y elementos como puertas y suelos
Todo era impecable
Podria mejorar iluminación mesa comedor y baño
Response from the Quality Department
Muchas gracias por su comentario Carlos! Nos encanta saber que han tenido una buena estancia con nosotros y han disfrutado, aprovechamos su consejo para mejorar! No tenemos apartamentos en Amsterdam por el momento. Fátima - responsable de calidad de Genteel Home
All was perfect, I would stay there again.
The property charges some fees for arriving after hours. These are steep fees €30 after 2100 and €50 after 2300. These fees in my opinion are way too high to have someone open the door; specially when there are ways to work around this “inconvenience” apps like “my stay” or simply not charge these fees. This policy in particular is a deterrent from booking this property again.
Response from the Quality Department
Thank you for your review Ana. The thing is that you can read the conditions before your reservation and the prices of the chargue for a late check in appears, we are sorry if you weren´t able to read it. We hope that you enjoyed the apartment and the city. Genteel Home Team
Nos gustó todo
Response from the Quality Department
Gracias por su comentario Jose. El olor es un problema que tratamos y cuidamos para que no afecte a la estancia de nuestros clientes. Desgraciadamente, en los rellanos no podemos hacer nada al ser zonas comunes. De todas formas, esperamos que hayan tenido una buena estancia. Genteel Home Team
Wie wir angekommen sind hat es in der Wohnug sehr stark gestunken. Vermutlich braucht die Klimaanlage ein Service.
Response from the Quality Department
Thank you for your review Kurt. We would like to let you know that the air conditioning and smell at the apartment has been checked and fixed. Despite this, we hope that you had a nice stay and we will be glad to host you again in the future. Genteel Home Team
Thank you Carlos, Rocío and Alba for a very memorable trip to Granada with my mum.
Estamos encantados con el apartamento, con su ubicación, la limpieza y el trato recibido por parte de Carlos, que estuvo pendiente en todo momento.
El apartamento tiene vistas a la plaza Bib-Rambla y la Catedral. Pese a estar en pleno centro de Granada, es muy tranquilo y no tuvimos problema de ruidos.
¡Repetiremos sin duda!