Beautiful apartment located in a recently restored building in the center of Granada, with views to the Cathedral. This apartment it’s located in the shopping area and the old town of the city, a perfect location because it’s near to the most important monuments of the city.
View on the map
The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Reception and luggage custody service. Included in the price.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Zacatin 303 Apartment
from to
Posizione
Molto sporco il bagno, polvere peli e capelli ovunque, idem nelle stanze… In cucina sarebbe stato gradito un caffè o qualche tisana. Pessima esperienza
Response from the Quality Department
Dear Marco,
Thank you for sharing your experience with us, as well as for your positive comments about our location. We are pleased to know that this aspect of your stay was to your liking.
On the other hand, we sincerely regret the inconveniences you mentioned regarding cleanliness. We apologize for any inconvenience caused, as such situations are not typical of our services. We take the hygiene and comfort of our guests very seriously and strive to maintain the highest standards.
We are sorry we were not informed of the situation during your stay. Had we known, our team would have taken the necessary steps to address it immediately and ensure your satisfaction. We assure you that we will review our internal procedures to prevent similar issues from arising in the future.
Regarding the basic condiments and coffee, we usually provide these as a courtesy upon the guest’s arrival to create a more welcoming experience. We regret that they were not available upon your arrival and will take note to ensure this does not happen again.
We appreciate your feedback and will take it into account as we continue to improve the quality of our services. We hope to welcome you again in the future and provide you with an even more satisfying experience.
Quality Department
Response from the Quality Department
Estimada María Belén,
Le agradecemos sinceramente sus amables comentarios sobre el apartamento, las camas y la ubicación. Nos complace saber que encontró el espacio acogedor y cómodo, y que la ubicación en el centro de la ciudad fue de su agrado.
Esperamos tener el placer de recibirle nuevamente en el futuro y brindarle una experiencia igualmente agradable.
Departamento de Calidad
excelente ubicación y trato del personal. Sin duda en mi top 5 d alojamientos.
Ni una objeción
Response from the Quality Department
Estimado Ismael,
Le agradecemos sinceramente por su amable comentario. Nos alegra saber que su experiencia fue positiva y que disfrutó de su estancia.
Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
Close to everything, didn´t even use the car. Condo very comfortable, even better than the pictures!
Response from the Quality Department
Dear Elaine,
Thank you for your kind comments. We are thrilled to hear that you enjoyed the convenience of the location and found the condo even more comfortable than expected. It’s great that you were able to explore everything without needing your car.
We appreciate your feedback and hope to have the pleasure of welcoming you again in the future.
Quality Department
Response from the Quality Department
Dear Andrew,
Thank you for your kind comment. We are delighted to hear that you enjoyed the great location of our accommodation. We hope to have the pleasure of welcoming you again in the future.
Quality Department
Response from the Quality Department
Dear Gabrielle,
Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed the apartment’s central location, bright atmosphere, and the beautiful views of the cathedral and rooftops. We’re also glad that you found the apartment well-equipped and the bedding comfortable.
We truly appreciate your kind words and hope to welcome you back in the future.
The flat´s location is ideal in the old city centre. Booking in was straightforward with Elvira meeting us at the entrance and showing us around. She also forwarded a list of recommendations on WhatsApp. The flat is a great size and with a superb view of the cathedral. The bells do stop at 11pm and don´t start again until 8am.
Response from the Quality Department
Dear Kemp,
Thank you sincerely for your kind comments. We are pleased to hear that you enjoyed the apartment´s location in the historic center of Granada, as well as the size of the apartment and the magnificent views of the cathedral. It is a pleasure to receive such positive feedback about the service provided, and we are glad that the recommendations sent were useful during your stay.
We are happy that you were able to enjoy the tranquility of the surroundings, with the sound of the bells being limited to the hours mentioned.
Thank you again for your feedback, and we look forward to welcoming you in the future.
Quality Department
En general tot
La cuina no estava massa neta El bany no tenia extractor ni finestra
Response from the Quality Department
Estimada Queta,
Le agradecemos sinceramente por compartir su experiencia y por resaltar los aspectos positivos de su estancia. Nos complace saber que en general todo fue de su agrado.
En cuanto a los inconvenientes que menciona, lamentamos profundamente cualquier problema que haya experimentado. Este tipo de situaciones no son comunes en nuestros servicios y no reflejan nuestros estándares de calidad. Tomamos muy en serio su observación y trabajaremos para que situaciones como estas no se repitan en el futuro.
Respecto al baño, lamentamos si la falta de extractor o ventana supuso un inconveniente. Apreciamos su comentario y tomaremos nota para posibles mejoras en nuestras instalaciones.
Gracias nuevamente por su valiosa retroalimentación. Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia aún mejor.
Departamento de Calidad
住宿位置优越，房间也比较适合，再多一个卫生间就完美啦
住几天都没人来打扫
Response from the Quality Department
Dear Jing,
Thank you for sharing your feedback. We are pleased to know that you enjoyed the location of our accommodation and the room.
Regarding the cleaning, we apologize if there was any confusion. We always strive to be as transparent as possible. As mentioned in our listing, cleaning is provided on a weekly basis for stays longer than 6 nights. However, we do offer the option for additional daily or periodic cleaning, which can be arranged for an extra fee, separate from the price already paid. Nonetheless, our staff is always available to address any questions.
We appreciate your understanding, and once again, thank you for your comments. We look forward to the opportunity of welcoming you again in the future.
Quality Department
Fab location. Nice decor. Lovely view of the Cathedral.
It was initially a bit hard to find.
Response from the Quality Department
Dear Linda,
Thank you for your kind comments. We are thrilled to hear that you enjoyed the fantastic location, the decor, and the lovely view of the Cathedral.
Regarding the difficulty in finding the property, we sincerely apologize for any inconvenience this may have caused. We understand that being in such a central location with narrow streets can sometimes make it challenging to navigate. However, please know that our staff is always available to assist at any time, and we are glad that you were able to find us.
Thank you once again for your valuable feedback, and we hope to welcome you again in the future.
Quality Department
Me gustó todo
Response from the Quality Department
Estimada Manolymar,
Muchas gracias por sus amables palabras. Nos alegra profundamente saber que disfrutó de nuestra ubicación, de la comodidad de su estancia y de las instalaciones del apartamento. Nos llena de satisfacción que todo haya sido de su agrado.
Agradecemos su valoración positiva y esperamos tener el placer de darle la bienvenida nuevamente muy pronto.
Departamento de Calidad
Response from the Quality Department
Dear Mathieu,
We sincerely thank you for your kind review. We are pleased to hear that you found our flat well located and bright, and that the facilities met your expectations.
We are also glad that the communication for your arrival and departure was satisfactory and that your stay was pleasant. We very much appreciate your recommendation and hope to have the pleasure of welcoming you again in the future.
도착 시간을 통보하고 갔음에도 집앞에서 한시간 넘게 기다려서 당황했습니다. 예약한 숙소가 맞는지 도통 알수없을 정도로 엄청 힘들었어요
Response from the Quality Department
Dear Hee,
We sincerely thank you for your kind comments and are pleased to hear that you appreciated our prime location in the charming and picturesque historic city centre. We understand that the narrow streets in the centre can make parking a little trickier, and we deeply regret any inconvenience this has caused you.
Regarding the wait you mention on arrival, we are surprised to read your comment, as this situation is unusual for our service. Even so, we offer our sincere apologies for any inconvenience caused and assure you that we will take steps to ensure that this does not happen again.
We thank you again for your kind words, your positive feedback and hope to have the opportunity to welcome you again in the near future.
Quality Department
Location is superb: close to everything and, if not, close to the bus bringing you there. We took the bus from the airport to the apartment and it couldn’t be easier. The communication was great, via WhatsApp, quick and useful. Rubén welcomed us, super friendly and with good information to share. The apartment is nicely decorated, fully equipped (even washing machine and washing capsules). Although in the middle of everything, not noisy.
Response from the Quality Department
Dear Gabriela,
We sincerely thank you for your kind comments. We are glad to hear that the central location was to your liking and that the proximity to public transport made it easy for you to get around. We are also pleased that communication with us was quick and helpful, and that our staff provided you with a warm welcome and valuable information.
Thank you again for your kind words and we hope to have the opportunity to welcome you again in the future.
Quality Department
Nothing
Response from the Quality Department
Dear Elmira,
We sincerely appreciate your comment and are pleased to hear that you enjoyed your stay. Your satisfaction is our priority, and it is gratifying to receive this type of feedback.
We look forward to welcoming you back in the future.
Quality Department
Reached out to management several times for towels, cleaning supplies etc. Never received anything.
Response from the Quality Department
Dear Mariam,
We hope you had a pleasant stay overall. We deeply regret any inconvenience you experienced.
We would like to point out that, for short stays as is the case, the change of towels is not included in our services. However, we try to provide everything necessary for a comfortable stay, including a washing machine in the flat, as detailed on our website, so that our guests can make use of it for such situations if needed. As for cleaning supplies, we generally leave available dish soap, dishwasher and washing machine capsules, rubbish bags, paper and cleaning utensils. We are sorry if these were not sufficient during your stay.
We are surprised by your comment about the late response from our staff, as our team is always available to assist our guests and would have been happy to provide you with everything necessary and possible to make your stay as pleasant as possible.
We regret that these inconveniences affected your visit and hope that you nevertheless enjoyed the flat and the city.
Quality Department
Response from the Quality Department
Dear Maria,
Thank you very much for sharing this great review of your recent stay at our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Response from the Quality Department
Dear Tamra,
We are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Response from the Quality Department
Dear John,
We sincerely thank you for your kind words about our apartment.
We are pleased to know that you found the accommodation well equipped and suitable for a pleasant stay. We greatly value your appreciation of the excellent value for money we offer. We continually strive to provide a superior experience for our guests, and your positive comments confirm to us that we are on the right track.
Thank you very much for your comments, we look forward to welcoming you back in the future.
Quality Department
Response from the Quality Department
Dear Kripakaran,
Thank you for staying with us and for taking the time to share such a lovely review.
Our kitchens are equipped with all the necessary utensils to cook if the guests wish. However, you could have contacted our team to provide you with one in case there is none.
We hope you give us the chance to welcome you again soon.
Quality Department
Response from the Quality Department
Estimado Isabel:
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Departamento de Calidad
Response from the Quality Department
Dear David,
Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your comments and are glad to hear that you found our apartment´s location very convenient.
We always provide our guests with detailed instructions on how to reach our accommodations. However, as our apartment is situated in the heart of Granada, the unique layout of the streets can sometimes make navigation challenging.
Given the high number of guests we accommodate, there are rare occasions when our staff may be delayed by 10 minutes. We are pleased that this was a minimal wait time in your case. For check-in, we believe in providing a personal touch by greeting our guests in person and showing them around the apartment. This allows us to address any immediate questions or concerns.
Regarding amenities, we provide a welcome pack upon arrival. Once these initial supplies are exhausted, or if additional items are needed, guests are responsible for replenishing them themselves. This policy is in place to ensure that we can maintain high standards and manage our resources effectively.
We appreciate your understanding and are glad to know that despite these issues, you would consider staying with us again due to our prime location.
Response from the Quality Department
Dear Michael,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada. We look forward to welcoming you back again very soon.
Response from the Quality Department
Dear Shannon,
Thank you very much for sharing your experience about your recent stay in our accommodation. We are glad to hear that you enjoyed your time with us and that our staff was able to answer all your questions.
It is gratifying to know that you found the property clean, with comfortable beds and equipped with everything you needed for a pleasant stay. We are also pleased that you appreciated the quietness of the place and its ideal location for exploring the area on foot.
We are delighted that your stay was so positive that you would consider returning in the future. We look forward to welcoming you back and making your next visit an equally amazing experience.
Quality Department
Response from the Quality Department
Dear Sahra,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Response from the Quality Department
Dear Debbie,
We are very pleased to hear that you enjoyed your stay and that the experience exceeded your expectations. We are honoured to receive such positive feedback about the privileged location we offer.
We sincerely appreciate your compliments about our staff and are pleased to know that we were able to meet all of your needs in a timely and effective manner.
We sincerely hope to have the privilege of welcoming you again on your next trip and to contribute once again to making your experience unforgettable.
Quality Department
Response from the Quality Department
Dear Camille,
Thank you for taking the time to provide such a detailed review. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Response from the Quality Department
Dear Lubor,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Quality Department.
La pulizia lasciava un po´ a desiderare anche se l´host si è attivato tempestivamente per dotare gli appartamenti di un aspirapolvere. Comunque tralasciando questo piccolo disguido il soggiorno è stato perfetto
Response from the Quality Department
Dear Annalisa,
Thank you for your feedback. We are delighted to hear that you enjoyed the fantastic location and the well-equipped apartment.
We sincerely apologize for any shortcomings in the initial cleanliness of the apartment. We are glad that our team was able to respond promptly by providing a vacuum to address your concerns. Your comfort and satisfaction are our top priorities.
Despite this oversight, we are pleased to know that you found your stay perfect overall. Your feedback is invaluable in helping us improve our services, and we hope to welcome you back for an even better experience in the future.
Quality Department.
Such a comfortable and relaxing apartment. Loved waking up to views of the cathedral from our windows, and then stepping outside down the alley right into the heart of the Alcaicería silk market. The location can´t be beat. Highly recommend this lovely apartment!
Response from the Quality Department
Dear Lindsay,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Quality Department.
Response from the Quality Department
Estimado Enrique:
Muchas gracias por alojarse con nosotros y por escribir esta maravillosa reseña. Esperamos poder volver a recibirle pronto.
Response from the Quality Department
Dear Zhanna,
We appreciate your positive feedback about the location of your stay in Granada. Being close to the main attractions is a priority for us. We´re thrilled that our strategic location added value to your experience. Thank you for taking the time to share your thoughts, and we look forward to welcoming you back to Granada in the future.
Response from the Quality Department
Dear Anne,
Thank you for highlighting the comfort, decoration, and hospitality during your stay. We´re delighted to hear that you enjoyed these aspects of your experience with us. Ensuring our guests´ comfort and providing a warm welcome are top priorities for us. We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the future.
Quality Department.
Response from the Quality Department
Estimada Raúl,
Queríamos expresar nuestro más profundo agradecimiento por elegir nuestro apartamento para su reciente estancia. Su opinión es muy valiosa y esperamos que nuestras instalaciones y servicios hayan cumplido todas sus necesidades. Sería un absoluto placer tener la oportunidad de hospedarle nuevamente pronto. Estamos a su disposición, listos para hacer que su próxima visita sea igual de memorable, si no más.
Departamento de Calidad
Response from the Quality Department
Dear Kirk,
Thank you so much for your glowing review. We´re delighted to hear that you thoroughly enjoyed your stay at our apartment and appreciated its wonderful location, cleanliness, and spaciousness. It´s fantastic to know that you found the easy access to the Cathedral, main squares, and restaurants convenient, and that you were able to enjoy the abundant natural light and lovely views from the double windows.
We´re also pleased that you found the apartment well equipped with great beds and a satisfying shower. Your kind words mean a lot to us, and we´re thrilled that you couldn´t find any negatives at all during your stay. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back again in the future.
Quality Department.
He he a faltar una fregona, porque salía algo de agua de la ducha. Y el extractor del baño no funcionaba
Response from the Quality Department
Estimado Martín:
Agradecemos sinceramente sus comentarios y lamentamos los inconvenientes que experimentó durante su estancia. Normalmente, proporcionamos fregonas en todos nuestros apartamentos, por lo que lamentamos que no haya sido así en su caso. Revisaremos este asunto para asegurarnos de que se cumpla consistentemente con nuestro estándar de servicio. Respecto al extractor del baño, tomaremos medidas inmediatas para solucionar este problema. Valoramos su retroalimentación y esperamos tener la oportunidad de brindarle una experiencia mejorada en el futuro.
Departamento de Calidad.
Response from the Quality Department
Dear Wonhee,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the hot water interruption around. we are a bit confuse by your mention of the hot water interruption, as our hot water system operates continuously throughout the day. Nonetheless, we will thoroughly investigate this matter to ensure that all our systems are functioning properly. We´re glad to hear that aside from this inconvenience, you found everything else to be satisfactory during your stay. Your feedback is invaluable to us as we continually strive to improve our services and ensure a comfortable experience for all our guests. We hope to have the opportunity to welcome you back in the future.
Response from the Quality Department
Dear Boguslawa,
Thank you for your kind words and positive review. We´re delighted to hear that you enjoyed the central location, the lovely apartment, and the exceptional views from the window. It´s always our goal to provide a wonderful and helpful experience for our guests. Your feedback is greatly appreciated, and we hope to have the pleasure of hosting you again in the future.
Quality Department.
La ubicación excelente; todo muy limpio y muy bien decorado; climatización correcta y muy bien insonorizado. Hemos estado muy agusto. Sin duda lo recomiendo y repetiría.
El calefactor del baño no funcionó.
Response from the Quality Department
Estimada Gema,
Valoramos profundamente su elogio sobre la ubicación de nuestro apartamento.
Lamentamos el problema que ha tenido con el sistema de calentamiento de agua. Al tratarse de un sistema eléctrico, la caldera tiene una capacidad de almacenamiento de agua caliente que, si se agota por completo, hay que esperar un tiempo para que el agua caliente se regenere de nuevo. No obstante, tomamos nota de sus sugerencias para mejorar y ampliar la capacidad de todos nuestros sistemas de agua caliente, evitando así situaciones similares en el futuro.
Gracias por confiar en nosotros; su satisfacción sigue siendo nuestra máxima prioridad.
Saludos cordiales,
Departamento de Calidad
Response from the Quality Department
Dear Anna,
Thank you for your kind words. We´re thrilled to hear that you found our apartment beautiful and enjoyed its central location. It´s wonderful to know that everything met your expectations. We look forward to hosting you again.
Quality Department.
Nothing - highly recommended!
Response from the Quality Department
Dear Charlotte,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing. Thank you for sharing your positivity with us.
Quality Department.
Response from the Quality Department
Dear Sofie,
Thank you for taking the time to share your positive experience. We´re thrilled to hear that you appreciated our central location, making it convenient to explore Granada, with the Alhambra just a 20-minute walk away from the apartment. We aim to provide a comfortable and well located stay for our guests. We hope to welcome you back for another enjoyable visit.
Quality Department.
Response from the Quality Department
Dear Arlo,
Thank you for sharing your positive experience. We´re delighted to hear that you found our apartment great, with a peaceful ambiance despite its central location. Providing a tranquil environment for a proper night´s sleep is our priority, and we´re pleased it met your expectations. We look forward to hosting you again for another enjoyable stay in the heart of the city.
Lo mejor es La ubicación ,es muy tranquilo, muy bonito ,cómodo y todo muy limpio
El primer día tuvimos problemas con la calefacción, ya que está centralizada y se des configuró, nos la arreglaron al día siguiente,pero Elvira fue muy amable y nos trajo unos calefactores de aceite para esa noche, gracias
Response from the Quality Department
Estimada Teresa,
Agradecemos sinceramente sus amables palabras y nos complace saber que disfrutó de la ubicación, la tranquilidad, la belleza y la comodidad de nuestro establecimiento. Lamentamos los inconvenientes iniciales con la calefacción, pero nos complace saber que Elvira haya brindado una solución rápida y amable al proporcionar calefactores de aceite para esa noche. Su reconocimiento a nuestro equipo es muy apreciado. Esperamos tener el placer de darle la bienvenida nuevamente y ofrecerle una estancia aún más placentera.
Departamento de Calidad.
Response from the Quality Department
Estimada Beatriz:
Le agradecemos sinceramente por tomarse el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos llena de alegría saber que hemos cumplido con sus expectativas y que nuestro compañero Fernando les proporcionó una agradable bienvenida. Estaremos encantados de volver a recibirles en cualquiera de nuestros alojamientos. Es un placer atender a clientes como usted.
Departamento de Calidad.
Los colchones y las almohadas demasiado blandos
Response from the Quality Department
Estimada María:
Agradecemos que haya compartido su experiencia con nosotros, y nos alegra saber que disfrutó de la ubicación de nuestro alojamiento.
Lamentamos que Los colchones y las almohadas no hayan cumplido con sus expectativas de firmeza. Entendemos que la comodidad para dormir es una preferencia muy personal, pero revisaremos la diferentes opciones para valorar incorporar una variedad que se adapte a las distintas necesidades de nuestros clientes. La satisfacción de nuestros huéspedes es esencial, y tomamos en serio sus preferencias personales de confort.
Gracias nuevamente por compartir su impresiones, y estaremos encantados de volver a recibirles en el futuro, para poder ofrecerles una estancia aún más agradable.
Departamento de Calidad.
Response from the Quality Department
Dear Stephane,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Quality Department.
The only bad thing was that there were only 3 toilet rolls for 3 people, 3 nights. It would be good to provide more toilet rolls.
Response from the Quality Department
Dear Min Joo,
Thank you for taking the time to share your thoughts on your recent stay at our apartment. We´re delighted to hear that you found the apartment great, clean, and in a perfect location. Your positive feedback is much appreciated.
We apologize for any inconvenience caused by the limited supply of toilet rolls during your stay. Your suggestion is well-noted, and we will certainly take it into account for future improvements. Providing ample amenities for our guests is important to us, and we´ll make sure to address this issue to ensure a more comfortable stay in the future.
We hope to welcome you back on your next visit, and we will make every effort to ensure an even more enjoyable experience.
Quality Department.
Response from the Quality Department
Dear Maud,
Thank you so much for your lovely review. We´re thrilled to hear that you enjoyed the apartment and its ideal location. Your kind words about Roberto´s responsiveness and availability mean a lot to us. We are delighted that you would highly recommend us. We look forward to the opportunity to host you again in the future.
Response from the Quality Department
Dear Olivia,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Response from the Quality Department
Dear Raeleigh,
Thank you for sharing your feedback. We´re delighted to hear that you enjoyed the fantastic central location of the apartment while still experiencing a quiet atmosphere. The convenience of shopping, markets, restaurants, and easy access to the Alhambra and transportation options is indeed a great feature of the property.
We regret that you did not find the kitchen well equipped. We appreciate your suggestion about it and we´ll take actions for possible improvements to make our guests´ stay as pleasant as possible.
Thank you again for your feddback, and we hope to host you again in the future.
Response from the Quality Department
Dear Diane,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing. Thank you for sharing your positivity with us.
Quality Department.
Response from the Quality Department
Dear Natalie,
Thank you for your valuable feedback on your recent stay with us. We´re delighted to hear that you appreciated our great location, which allowed you to easily explore the city and enjoy the lively surroundings while still maintaining a sense of quiet.
We apologize for any confusion you experienced with the washing machine. We understand that it can be challenging, especially with different settings and symbols. Your feedback is important, and we will look into providing clearer instructions for our guests in the future.
Regarding the living room table, we appreciate your input. We´ll consider ways to optimize the space and make it more convenient for our guests.
Your comments are highly valuable in our efforts to enhance the guest experience, and we hope you had an otherwise enjoyable stay. We look forward to hosting you again in the future.
Response from the Quality Department
Dear Rosanne,
Thank you for your kind words. We´re delighted to hear that you had a great experience during your stay in our apartment. Our central location does indeed offer easy access to the best of Granada, from shopping to dining and iconic landmarks like the cathedral. It´s fantastic to know that you found the apartment to be modern and clean.
We´re pleased that our parking arrangement worked well for you. We truly appreciate your positive feedback, and we look forward to welcoming you back in the future.
Response from the Quality Department
Dear Robin,
We extend our heartfelt gratitude for your wonderful review of Roberto´s Place. It´s delightful to hear that your stay was extremely nice and that you found our location excellent, offering the convenience of proximity to restaurants without sacrificing tranquility. We take pride in maintaining spotless accommodations, and we´re thrilled that you found the beds extremely comfortable and the A/C efficient.
Our commitment to exceptional service is exemplified by our quick and helpful host. Your satisfaction is our priority, and we´re excited to welcome you back.
Response from the Quality Department
Estimado José:
Apreciamos mucho sus amables palabras y el tiempo que ha dedicado para compartir su experiencia. Nos complace enormemente saber que disfrutó de su estancia con nosotros y que su experiencia fue de 10 en todos los aspectos, desde la atención recibida desde el primer momento hasta la ubicación y la limpieza.
Nuestro objetivo es proporcionar a nuestros huéspedes una experiencia inolvidable, y es gratificante saber que hemos cumplido con sus expectativas. Valoramos su elección de alojarse con nosotros y esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad.
Lo único a lo que no pondríamos un 10 es a los colchones porque eran muy blandos, pero el resto a sido EXCEPCIONAL.
Response from the Quality Department
Estimado Juan:
Gracias por compartir su experiencia en el apartamento Zacatín 303. Nos complace saber que tuvo una estancia maravillosa con muchas comodidades y una ubicación conveniente cerca de la Catedral y otros monumentos. Es genial saber que Elvira les brindó un trato excepcional y amable durante su estancia. Lamentamos escuchar que los colchones no fueron ideales para usted, y revisaremos esto para mejorar el confort de los mismos, nos alegra que a pesar de este pequeño detalle disfruto de su estancia. Le agradecemos nuevamente su positiva reseña, y estaremos encantados de recibirles de nuevo pronto.
Departamento de calidad.
The entrance to elevator is in narrow street, which drunk people used to do their business, atleast twice during 4 night stay. A motion sensor or camra would work as deterent.
Response from the Quality Department
Dear Pallavi,
We truly appreciate your time in writing this positive review. Yoour kind words about decoration and forniture of our apartment means a lot to us, and we are glad to know that you had a wonderful stay. Thank you for your recommendations, we will take them into account to improve even more our service. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Quality Department.
Nothing
Response from the Quality Department
Dear Patrycja,
We´re extremely grateful for your detailed review and particularly for your kind words about our devoted staff and about location of our apartment. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Nyja,
Thank you for choosing our apartment for your recent stay. We are truly grateful for your kind words regarding our staff´s service and location. We take immense pride in delivering exceptional service, and your satisfaction is our ultimate reward. It was a pleasure to have you as our guest, and we look forward to the opportunity to serve you again in the future.
Response from the Quality Department
Dear Jessica,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Response from the Quality Department
Dear Kim,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Response from the Quality Department
Dear Susanne French,
Thank you so much for taking the time to leave such a wonderful review about your recent stay at our apartment. We´re thrilled to hear that you enjoyed the comfortable and cozy ambiance, and we hope to have the pleasure of hosting you again soon.
Response from the Quality Department
Dear Kyle,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Response from the Quality Department
Estimada Pureza. preciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional. Jose L.H. Campos Director de Calidad.
Response from the Quality Department
Dear Emal. We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience. Jose L.H. Campos. Quality Department Manager.
Response from the Quality Department
Dear Raymond. We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future. Jose L.H. Campos. Quality Department Manager.
Response from the Quality Department
Dear Kit. We´re thrilled to read your positive review of our apartment. Thank you for highlighting the cleanliness, comfort, and exceptional service we provide. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back in the near future. Jose L.H. Campos. Quality Department Manager.
property was more than I expected !
What I liked the most was the location, it was wonderful.
Response from the Quality Department
Dear Guillermo,
We would like to express our sincere gratitude for selecting our apartment as your accommodation choice. We are thrilled to hear that our central location met your needs. Being situated in the heart of Granada is one of our greatest advantages, and we are delighted that it enhanced your experience. We look forward to hosting you again in the future and providing you with another memorable stay.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear LaJuana,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Jose L.H. Campos
Quality Department Manager
The apartment was well stocked with everything you could possibly need. The location was right in the middle of everything and we enjoyed walking everywhere. It was also surprisingly quiet!
This is not a negative at all...and it was definitely not a problem for us....but if you have mobility issues, take care in working with the management company to figure out the best way to get there.
Response from the Quality Department
Dear Dana,
thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Michel,
We want to express our sincere gratitude for your generous comment about your stay in our apartment. We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We value your feedback and will use it to further improve our services and amenities. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Martijn,
Thank you for choosing to stay at our apartment, and for taking the time to share your positive feedback. We´re thrilled to hear that you enjoyed the comfort, cleanliness, and amenities, and we´re grateful for your kind words about our friendly and accommodating staff. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Jocelyne,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodations is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Rhiannon,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Meg,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodations is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about our staff and accommodations is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Dirk,
First and foremost thank you for making us your choice apartment for your stay in Granada. We work hard every day to provide quality accommodations and it brings us great joy to know that we have succeeded. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Terrie,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
localização, apto bem confortável, moderno e muito bem equipado
a mesa de centro é muito grande e pesada pra mover qdo tem que abrir o sofá pra dormir
Response from the Quality Department
Dear Keiko,
We are delighted to read that the apartment met all of your expectations and that you could enjoy the city from the strategic location in the city centre.
We hope to have the opportunity to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Muy bien ubicado, limpio, camas cómodas. La cocina tenía todo lo necesario.
Ideal para 4 personas, no 5 como éramos nosotros
Response from the Quality Department
Estimado Cristóbal:
Muchas gracias por elegir nuestro apartamento y por sus críticas constructivas. Hemos tomado nota de su observación y, por favor, acepte nuestras más sinceras disculpas por las imperfecciones que usted describe.
Jose L.H. Campos
Director de Calidad
Todo.
Que dejaron poco gel de ducha.
Response from the Quality Department
Estimada María Magdalena:
Gracias por su valiosa reseña y por hacernos saber aspectos en los que aún podemos mejorar para hacer de la estancia de nuestros huéspedes una experiencia inolvidable. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
beautifully furnished apartment, very comfortable and clean, excellent location, right in the center, nice owner
Response from the Quality Department
Dear Denisa,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We are thrilled you enjoyed your recent stay. Thank you for making us your choice when visiting Granada. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Appartamento nuovo e molto carino. Posizione perfetta per visitare Granada.
Mancavano tutti quei dettagli che rendono il soggiorno più comodo come ingredienti base in cucina oppure sapone e shampoo nel bagno. Si è costretti a scendere subito a fare la spesa.
Response from the Quality Department
Dear Andrea:
We are most grateful for this review and the time you have taken out of your day to write it. Thank you for the remarks on the amenities. This will help us know which aspects we can still improve. We hope to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Everything was spotless and beautiful! The flat was very well cared with amazing attention to detail. If we are ever in Granada again, we will DEFINITELY contact them again!
Response from the Quality Department
Dear Kleio,
We are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Stephanie,
Thank you for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Las camas son muy blandas y te hundes
Response from the Quality Department
Estimada Elisabeth:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento y de las camas con nosotros. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Muy buena ubicación y el tamaño del piso. La buena atención al llegar y salir.
Response from the Quality Department
Estimada Carolina:
Le damos las gracias por compartir su opinión sobre su estancia en nuestro apartamento. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Samantha, thank you for your feedback. We are glad to read that you enjoyed your time in our apartment as well its amenities.
We look forward to welcoming you back for another visit in Granada.
Aija T.
Quality Department
(+) La ubicación excelente. La limpieza impecable. Menaje completo. Un acierto la lavadora, secadora, lavavajillas. Variedad de almohadas. Muchas toallas. Elvira muy amable, casi como familia.
(-) Tener que irnos.
Response from the Quality Department
Muchas gracias Doris, por sus comentarios. Nos alegra saber que disfrutó tanto de su experiencia en nuestro apartamento. Nuestro equipo trabaja mucho para crear experiencias únicas y dar la mejor atención, por lo que, es un orgullo saber que lo estamos consiguiendo y esperamos volver a verle pronto.
Aija T.
Departamento de Calidad
Nos gustó todo......ubicación super céntrica del casco histórico andando......cómodo, limpio......lo más agradable fue el aire acondicionado al ser en Agosto se estaba muy a gusto para descansar El anfitrión muy amable y atento a la hora de recibirnos e indicarnos sitios de interés para visitar. Si tuviera que volver a Granada volvería a hospedarme en ese mismo sitio.....para repetir!!!
Ubicación excelente, limpio, cuidado, moderno y con todas las comodidades. Con mucha vida durante el día y muy tranquilo por la noche.
Response from the Quality Department
Estimada María, muchas gracias por elegir nuestro apartamento y por compartir su opinión. Agradecemos sus comentarios positivos sobre la comodidad y limpieza de nuestras instalaciones y nuestras excelente ubicación.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Quality Department
Response from the Quality Department
Dear Caroline, thank you very much for taking the time to review your stay in our apartment. We are glad to know that you had such a great stay in Granada.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Melvin, thank you very much for taking the time to review your stay with us and your kind recommendation.
We hope to see you on your future trips to Granada.
Aija T.
Quality Department
todo. muy cómodo y buen ubicado
* Location is super nice. In the middle of many restaurants/ shops and lively plazas * Very clean and very new apartment * Staff is super helpful and responds very quickly * Equipment and furniture are of high quality * Decorated with a lot of taste
* it was a bit crowded in the dining and sitting area. Hard to move around. Smaller furniture might be better * The bell from the cathedral makes it hard to sleep
Response from the Quality Department
Thank you very much for choosing our apartment. We really appreciate your constructive feedback and the highlights of your stay.
We would love you to come back and enjoy more memorable days with us.
Aija T.
Quality Department
Response from the Quality Department
Dear Amara, we are glad to hear that you experienced our exceptional hospitality and took the advantage of our excellent location.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Estamos encantados de que haya disfrutado de su estancia entre nosotros.
Gracias por haber elegido nuestro apartamento para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Muhammed, thank you very much for sharing your personal experience in our apartment.
We are very sorry for any inconveniences during your stay and we hope to have the opportunity host you again in the future and exceed your expectations.
Aija T.
Quality Department
Perfect location and very easy to communicate with the host
Response from the Quality Department
Thank you very much for choosing our apartment for your stay in Granada. We are glad to know than you had a peasant stay and are willing to come back.
We hope to see you again soon.
Aija T.
Quality Department