Charming apartment located in a recently restored building in the center of Granada, with views to the Zacatin street, the shopping area and old town of the city, a privileged location near the principal monuments of the city.
It’s a spacious apartment with a nice living room with traditional balconies, from where you can see the famous Zacatin street and the connection with the Bib Rambla square. The living room has a sofa-bed 150 cm, a Smart TV and a dining table for four people.
View on the map
The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Reception and luggage custody service. Included in the price.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Zacatin 201 Apartment
from to
Response from the Quality Department
Dear Timothy,
Thank you for your kind words. We are delighted to hear that you enjoyed your stay and found the location so convenient for exploring the area. It’s wonderful to know that you appreciated the street view from the balcony.
Your recommendation means a lot to us, and we would be thrilled to welcome you again in the future.
Response from the Quality Department
Estimada Dolores,
Le agradecemos sinceramente sus amables comentarios sobre la excelente ubicación, la limpieza y el equipamiento de nuestro apartamento. Nos complace saber que nuestras instalaciones y servicios fueron de su agrado.
Su satisfacción es nuestra prioridad, y nos esforzamos constantemente por ofrecer una experiencia de calidad. Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
Tudo
Response from the Quality Department
Dear Mariana,
Thank you very much for your review. We are glad to hear that your experience was excellent.
We look forward to welcoming you again in the future.
Quality Department
Localizarea excelentă, existența liftului și două căi de acces în clădire ; apartamentul este spațios , cu un design și obiecte decorative interesante ( în special în living); modalitatea de închidere a geamurilor - poți păstra lumina în încăpere, dar opri sunetul/zgomotul din stradă; modalitatea de funcționare electrocasnicelor poate fi accesată prin cod qr; sunt prezentate principalele zone de interes tot prin cod qr; confortul canapelei și patului.
Lipsa unor spații pentru încălțăminte, a unui cuier, a papucilor de unică folosință. La partea de curățenie lucrurile nu stau grozav, iar în anumite situații, gazda nu răspunde solicitărilor.
Response from the Quality Department
Dear Cristina,
We sincerely thank you for your positive comments and are happy to hear that the location, design and comfort of the flat were to your liking.
We appreciate your suggestions and will take them into consideration for future improvements. Regarding cleanliness and communication with our staff, we always strive to provide the best possible service to achieve our guests´ satisfaction, which is our top priority, and we are sorry if on this occasion we did not fully exceed your expectations. This information will be passed on to our team for review.
Thank you again for your feedback and for your constructive comments, which we greatly appreciate. We hope that your stay was pleasant and that, despite the inconvenience, we will have the opportunity to welcome you again in the future.
Quality Department
N/A
N/A
Response from the Quality Department
Estimada M.,
Muchas gracias por su valoración positiva. Nos complace saber que nuestra ubicación céntrica fue de su agrado y contribuyó a una estancia excelente.
Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
Nada, todo estuvo bien
Response from the Quality Department
Estimada Susana,
Muchas gracias por sus amables palabras. Nos alegra saber que la ubicación céntrica y las comodidades del apartamento cumplieron con sus expectativas. Es un placer saber que, a pesar de estar en pleno centro, pudo disfrutar de un descanso tranquilo durante la noche.
Esperamos tener la oportunidad de recibirle nuevamente en el futuro.
Departamento de Calidad
整體都很滿意，不管是位置、設備、服務都很好
沒有
Response from the Quality Department
Dear Yun,
Thank you very much for your comment. We are pleased to hear that you are very satisfied with the location, the equipment and the service we offer. Your satisfaction is our greatest reward.
We look forward to welcoming you again in the future.
Quality Department
Me gusto todo .
Response from the Quality Department
Estimada Azucena,
Muchísimas gracias por su comentario tan positivo. Nos alegra saber que disfrutó de la limpieza, la decoración y la ubicación de la casa, así como del proceso de entrada y entrega de llaves. Es un placer saber que cumplimos con sus expectativas y que tiene la intención de regresar.
Estaremos encantados de darle la bienvenida nuevamente en su próxima visita.
Departamento de Calidad
La ubicación, las instalaciones, completísimo y moderno.
Que no se puede acceder con el auto para bajar las valijas, pero no depende de los anfitriones. Es una zona peatonal
Response from the Quality Department
Estimada Giselle,
Muchas gracias por sus amables comentarios. Nos alegra enormemente saber que disfrutó tanto de la ciudad, como de su estancia en nuestro alojamiento. Nos esforzamos por ofrecer una experiencia completa y moderna, y es gratificante saber que cumplimos con sus expectativas.
Respecto a la dificultad para acceder a la calle con el automóvil, como bien menciona, se debe a un factor externo, como nuestra ubicación en un enclave único y privilegiado en el corazón del casco histórico de Granada. Las calles estrechas y peatonales son parte del encanto y la historia de esta maravillosa ciudad. Lamentamos sinceramente si esto supuso un inconveniente durante su estancia.
Agradecemos de nuevo su comprensión y sus amables palabras, y esperamos tener el placer de recibirla nuevamente en un futuro cercano.
Departamento de Calidad
Det var en lille smule slidt.
Response from the Quality Department
Dear Frederikke,
Thank you very much for your kind comments. We are glad to hear that the location and facilities of the flat, including the washing machine, were to your liking.
Regarding your observation, we regret that, under your perception, you found the flat to be in that condition. We appreciate your feedback and will take your comments into consideration to ensure that these details are reviewed and improved.
We look forward to the opportunity to welcome you back in the future.
Quality Department
Response from the Quality Department
Estimado Valentín,
Le agradecemos mucho su comentario. Nos complace saber que encontró la ubicación de nuestro alojamiento perfecta.
Esperamos tener el placer de recibirlo nuevamente en el futuro.
Departamento de Calidad
Response from the Quality Department
Estimada Ana,
Agradecemos sinceramente su comentario positivo. Nos complace saber que el apartamento cumplió con sus expectativas y que encontró que coincide fielmente con las fotos. Nos alegra también que haya disfrutado de su excelente ubicación, así como de su organización y limpieza. Estamos comprometidos en proporcionar todo lo necesario para que nuestros huéspedes tengan una estancia agradable, y nos alegra haber cumplido este objetivo con usted. Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
The brightness, space of the rooms, great beds and a very cool kitchen to use. Large shower room perfect and good waterfall. I loved it the location, close to everything!
I really liked the apartment, however, I missed the hygienic shower.
Response from the Quality Department
Dear Gleice,
Thank you for your positive feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed the brightness, spaciousness of the rooms, comfortable beds, and the well-equipped kitchen. It´s wonderful to know that you found the large shower room perfect, with a good waterfall effect. We are also pleased that our central location added to the enjoyment of your stay, being close to everything you needed.
We appreciate your feedback regarding the hygienic shower. We will certainly take your comments into consideration as we strive to improve our facilities and services for our guests.
Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future for another enjoyable stay.
Quality Department.
on time, and we even had the room earlier than planned, which helped to recover after the flight and plan the visits for the day. the apartment is decorated with taste, very clean and comfortable, has coffee capsules available and all the necessary utensils (no needed, because there are so many option in the area for all sorts of food and refreshments. Literally two steps away from the Cathedral and the best ice cream Los Italianos.
n/a
Response from the Quality Department
Dear Mitrica,
Thank you for your wonderful feedback. We are thrilled to hear that you had an excellent experience and that you found the apartment tastefully decorated, very clean, and comfortable. We´re glad that our early check-in option was helpful for you to recover after your flight and plan your day´s visits.
It´s great to know that you enjoyed the amenities such as coffee capsules and the well-equipped kitchen, despite the abundance of dining options nearby. Being steps away from the Cathedral and the famous Los Italianos ice cream shop must have been a highlight.
We appreciate your recommendation and look forward to welcoming you back anytime you return to the area.
Quality Department.
Response from the Quality Department
Dear Chris,
We are most grateful for this review and the time you have taken out of your day to write it. Thank you for the remarks on the Granada. This will help us know which aspects we can still improve. We hope to host you again in the near future.
Quality Department.
Response from the Quality Department
Deat Claudio,
Thank you for highlighting the location, apartment amenities, cleanliness, decor, and the courtesy of our staff. We´re delighted that these aspects contributed positively to your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable experience.
Quality Department.
Response from the Quality Department
Dear Sharon,
Thank you for your kind review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team and is important for us to improve. It is our pleasure to serve guests like you, and we await your return in the future.
Response from the Quality Department
Dear Daniel,
We sincerely thank you for sharing your experience with us. We are pleased to know that the apartment description met your expectations and that you found the location pleasant, as well as the facilities clean and beautifully decorated.
Your positive comments are very valuable to us as we strive to provide our guests with a pleasant and memorable stay. We are glad you enjoyed your time with us and hope to have the honor of welcoming you back in the future.
Quality Department
The hair dryer made big weird noise while I was using. So I stopped using it on the first day because I took a shower late at night. It still works, but I think something is stuck inside. I heard similar noise from another room, so maybe it´s normal in Spain..? And the internet was a bit slow at night.
Response from the Quality Department
Dear Mari,
Thank you for your thoughtful and detailed feedback. We are delighted to hear that you enjoyed your stay, particularly the central location, the cleanliness, and the well-equipped amenities that allowed you to prepare your own breakfast. It is also great to know that our flexible check-in process was convenient for you.
We apologize for the inconvenience you experienced with the hair dryer. It is not normal for it to make such noises, and we will have our maintenance team inspect and address this issue promptly.
Your comments are invaluable to us as we strive to improve our services continuously. We appreciate your understanding and patience.
Thank you once again for staying with us. We hope to welcome you back to Granada in the near future.
Quality Department.
Response from the Quality Department
Dear Frank,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Quality Department.
More toilet paper
Response from the Quality Department
Dear Denise,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
Quality Department.
A minor point is that the soft isn’t so comfy to sit on. Otherwise, everything was really great.
Response from the Quality Department
Dear Elvina,
Thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a great experience and that our team made your stay memorable. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. Thank you again for your review, and we hope to see you again soon.
Quality Department.
This was only a small issue, but street noise could be loud in the front room. Not an issue in the bedroom.
Response from the Quality Department
Dear Lynne,
thank you for your wonderful feedback. We´re thrilled to hear that you loved our beautiful place and appreciated our amazing location in the heart of Granada. It´s also delightful to know that you found our staff to be kind and helpful. We apologize for any inconvenience caused by street noise in the front room. Your feedback is invaluable to us, and we´ll explore ways to mitigate this issue for our guests´ comfort.
We hope to have the pleasure of welcoming you back soon for another memorable stay.
Quality Department.
Nos gusto todo, pero como pequeña mejora, añadiría una fregona(había de todo, pero faltaba) y un par de trapos de cocina.
Response from the Quality Department
Estimada Debora,
agradecemos sinceramente su amable comentario y nos complace saber que disfrutaron de su estancia con nosotros. Nos alegra saber que encontraron el apartamento cómodo, acogedor y bien ubicado, tal como se muestra en nuestra página.
Tomamos nota de sus sugerencias para mejorar, incluyendo la adición de una fregona y un par de trapos de cocina. Trabajaremos para implementar estas mejoras y asegurarnos de que futuras estancias sean aún más satisfactorias.
Gracias por sus comentarios y esperamos darle la bienvenida nuevamente en el futuro.
Departamento de calidad.
Falta un poco más de champús y geles de baño
Response from the Quality Department
Estimado Emilio,
Agradecemos su comentario. Nos complace saber que disfrutó de nuestra ubicación. Tomamos nota de su sugerencia sobre los productos de baño y la tendremos en cuenta para mejorar nuestros servicios. Esperamos darle la bienvenida nuevamente y satisfacer completamente sus necesidades.
Departamento de Calidad.
Liked everything.
Response from the Quality Department
Dear Thomas,
Thank you for your glowing review. We´re delighted that you found our apartment to be fantastic, with modern amenities like the washer/dryer and cutting edge kitchen. It´s wonderful to hear that you enjoyed the comfort of our beds and the unbeatable location. Your compliments about our stylish, clean, and well equipped apartment mean a lot to us. We´re thrilled that you had a great stay and felt safe in our building. We look forward to welcoming you back soon.
Quality Department.
Everything within walking distance. Friendly staff who took care of our check in. They also gave us many recommendations of the city.
Response from the Quality Department
Dear See Yan,
Thank you for sharing your positive experience. We´re delighted to hear that our convenient location and friendly staff made your stay enjoyable. Providing helpful recommendations to explore the city is always our pleasure. We hope these suggestions added to your experience. If your travels bring you back to the area, we´d be honored to host you again.
Quality Department.
El departamento es un poco pequeño para tres adultos con mucho equipaje
Response from the Quality Department
Estimada Alejandra:
Agradecemos su valoración positiva sobre la ubicación excepcional y la completa equipación del apartamento. Por otro lado, nos gustaría resaltar que en nuestra página web proporcionamos información detallada sobre el tamaño y distribución de cada apartamento para evitar confusiones y garantizar una selección informada por parte de nuestros huéspedes. Lamentamos que en su caso no se hayan cumplido sus expectativas. Apreciamos sus comentarios y esperamos poder brindarle una experiencia más satisfactoria en el futuro.
Departamento de Calidad.
La habitación muy pequeña, reservé para 4 adultos y era para 2 adultos y dos niños pequeños como mucho, la 2a habitacion era un sofá cama individual que se abria y ocupaba todo el salón, a penas tenías espacio para moverte y no disponia de armario.
Response from the Quality Department
Estimada Susana:
Agradecemos sinceramente sus comentarios y nos complace saber que la ubicación de nuestro establecimiento fue de su agrado, estando tan cerca del centro histórico. Lamentamos cualquier inconveniente que haya experimentado con el tamaño de la habitación y la disposición de las camas. Para evitar este tipo de malentendidos nos gustaría destacar que en nuestra página web se encuentra la información detallada sobre la distribución y características de nuestros apartamentos, incluyendo un plano para proporcionar una visión más precisa de los espacios. Entendemos la importancia de una estancia cómoda y lamentamos si las expectativas no se cumplieron en esta ocasión. Sus comentarios son valiosos para nosotros, y consideraremos sus observaciones para futuras mejoras. Agradecemos la oportunidad de haber sido su elección de alojamiento y esperamos que, a pesar de estos inconvenientes, haya disfrutado de su estancia en nuestra ciudad. Estaremos encantados de recibirle nuevamente y asegurarnos de proporcionarle una experiencia más satisfactoria.
Departamento de Calidad.
A bit small ,
Response from the Quality Department
Dear Aryan,
Thank you for taking the time to share your feedback about the location and our staff. We´re delighted to hear positive comments in these aspects. We regret that in your case, you found the apartment a bit smaller than expected. Nevertheless, we hope that despite this, you were able to enjoy your stay and our wonderful city Your satisfaction is important to us, and we hope to welcome you back for an even better experience.
Quality Department.
La entrada a partir de las 15.00 horas y la salida antes de las 11.00 me parece algo desproporcionado. Por poner alguna pega no había suficientes amenities de baño, era un piso para 4 y solo dejaron dos mini botes de gel/champú para 3 días, dos noches.
Response from the Quality Department
Estimada Lidia:
Agradecemos sinceramente sus amables palabras sobre la limpieza y el buen estado de nuestro alojamiento, así como su positiva mención sobre la ubicación céntrica. Lamentamos cualquier inconveniente respecto al horario de entrada y salida, dicha información se encuentra detallada en nuestra web para mayor claridad y evitar confusiones al respecto.
En relación a los amenities, usualmente proporcionamos como cortesía lo necesario para hacer más amena la llegada de nuestros huéspedes y su primera noche. Agradecemos su observación y consideraremos su feedback para mejorar. Esperamos recibirle nuevamente y superar sus expectativas.
Departamento de Calidad.
In advance we received ´instructions´ from the host so I did not feel very welcome, but once at the property I felt more than welcome because of the cordial reception by the lady with the key.
Response from the Quality Department
Dear Jacqueline,
Thank you for sharing your experience at Genteel Home Zacatin. We´re delighted to hear that you enjoyed our prime location near the Alhambra and in the charming old town. We appreciate your positive comments on the accommodation´s spaciousness, completeness, and tasteful decor.
We apologize if the pre-arrival instructions may have given a different impression. However, we´re thrilled that the warm reception by our keyholder made you feel more than welcome. We hope to host you again for another enjoyable stay.
Quality Department.
Nada
Response from the Quality Department
Estimado Alexis:
Agradecemos sus comentarios sobre la ubicación, aislamiento y comodidades de la propiedad. Nos complace saber que la presencia de un ascensor fue fundamental para su elección. Valoramos su perspectiva y nos esforzamos por ofrecer experiencias positivas a nuestros clientes. Su satisfacción es nuestra prioridad.
Departamento de Calidad.
Response from the Quality Department
Dear Ian,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Sara,
We read with great joy how much you have enjoyed your stay at our apartment. Thank you for the praising words towards the apartment. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Olatz:
Le agradecemos por elegir nuestro apartamento en Granada para su estadía y por tomar el tiempo de escribir una reseña positiva. Nos alegra saber que disfrutó de su estancia con nosotros y esperamos tener el placer de recibirle de nuevo en el futuro.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada ferhat:
Nos complace que haya disfrutado de su estancia en nuestro apartamento y que haya encontrado nuestras instalaciones limpias y cómodas. Agradecemos su amable reseña y esperamos tener la oportunidad de servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
La posizione era eccellente. In pieno centro e vicinissimo a tutte le attrazioni.
La pulizia lasciava a desiderare. Mancava il wifi. Il parcheggio si trova un una zona a traffico limitato. Attenzione a quando arrivate
Response from the Quality Department
Dear Mariastella,
First of all we would like to thank you for choosing our apartment for your stay in Granada and for sharing your opinion.
Regarding the incidents regarding cleaning, we would like to offer you our sincere apologies as these are clearly practices that do not meet our quality standard. Your complaints have been passed on to our housekeeping and maintenance department and your feedback is being used as an example to ensure this does not happen again within our apartments. We thank you for sending us your opinion, as we have taken it very seriously and it has helped us to improve.
We hope to have the opportunity to serve you again in the future and to exceed your expectations.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Anaida,
We read with great pleasure that you enjoyed you stay at our apartment and that the unbeatable location was handy to walk everywhere in the city. Thank you for the recommendation. We are certain that future guests will find it most useful.
Jose L.H. Campos
Quality Department Manager
Sofá-camas, cómodo pero mejorable.
Response from the Quality Department
Estimada Beatriz:
Gracias por su valiosa reseña y por hacernos saber aspectos en los que aún podemos mejorar para hacer de la estancia de nuestros huéspedes una experiencia inolvidable. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Julio,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
This apartment was one of the best I have stayed in while vacationing. The apartment is in central Granada very close to the Cathedral and easily accessible by various buses from the top of the street. It was very spacious, extremely comfortable, well decorated with a comprehensive kitchen. Our host was waiting for us when we arrived obtaining the keys was a breeze.
Response from the Quality Department
Dear Jennifer,
Thank you for the time you spent to share your feedback on your recent stay at our Zacatin 201 apartment, to be considered as one of the best apartments you stayed at is certainly high praise. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Raul:
Le agradecemos sus palabras hacia nuestro apartamento. Nos alegramos enormemente de que disfrutara de su estancia y esperamos nos dé la oportunidad de volver a servirle pronto.
Jose L.H. Campos
Director de Calidad
Fui con mi pareja y a los dos nos ha parecido un apartamento de 10. La ubicación es inmejorable, la calefacción estupenda en pleno frío de invierno, la insonorización de las ventanas estupendas (aún estando en pleno centro no se escuchaba nada de nada), la cama cómoda, todo el apartamento era cómodo. Y la señora que nos recibió muy simpática y agradable. Repetiremos sin duda
La ducha estaba atascada, y las almohadas, para mi gusto, eran muy altas
Response from the Quality Department
Estimada Natalia:
Ante todo agradecerle por hacernos su elección para su estancia en Granada y por escribir esta maravillosa reseña. Estamos encantados de que disfrutara de cada aspecto que el alojamiento tenía por ofrecer, desde la insonorización y la calefacción hasta el trato de nuestro personal. Esperamos tener la oportunidad de volver a recibirle pronto en nuestros apartamentos.
Jose L.H. Campos
Director de Calidad
buena ubicación y buenas instalaciones
habían dedicado poco tiempo a la limpieza. A simple vista estaba limpio pero al abrir el sofá cama nos encontramos con pelusas, una carta, un antifaz, una botella de agua…. En el armario estaba colocado un vaso sucio y la sartén tenía grasa.
Response from the Quality Department
Estimada Eva:
Agradecemos sus comentarios después de su reciente visita. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro. Lamentamos leer acerca de su descontento con la limpieza de su apartamento, en Genteel Home nos esforzamos por proporcionar la eficiencia total en esta área. Somos plenamente conscientes de que la higiene y la limpieza son aspectos de gran importancia para que nuestros huéspedes se sientan cómodos al 100% en nuestros alojamientos. Para una ocasión futura, por favor no dude en contactar con nosotros para señalar cualquier imperfección en el servicio.
Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Sofía:
Le agradecemos sus palabras hacia nuestro apartamento. Nos alegramos enormemente de que disfrutara de su estancia y esperamos nos dé la oportunidad de volver a servirle pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Mitch,
We would like to thank you for the lovely review you shared following your recent visit to our apartment and are delighted to read that we were able to match your holiday expectations.
Jose L.H. Campos
Quality Department Manager
Perfect location. Beautiful suite. Lovely decor, lots of natural light, quality sheets and linens, well equipped kitchen. Two kinds of coffee machines. Washing machine (with option to dry) and drying rack. Comfortable living area. Great bathroom, good closet space. Condiments. This was an awesome suite. One of the best on our 6 week trip staying in many such places. Highly recommend.
buen gusto, súper equipada, limpia y ubicación inmejorable
Rewelacja. Apartament dokładnie jak na zdjęciach. Kuchnia - w pełni wyposażona - zmywarka, pralko-suszarka, toster, ekspres do kawy. Położenie - najlepsze - tuż przy Plaza de Bib-Rambla. Czystość - idealna. Obsługa - Naysha - cudowna dziewczyna. Wrócę tam na pewno.
Dzień, kiedy musiałem wyjechać...
Para 3 personas adultas el tamaño del aparmento queda un poco justo.
Response from the Quality Department
Estimada Marta, muchas gracias por elegirnos y por compartir su opinión sobre su estancia con nosotros.
El equipo es nuestra mayor fortaleza, por lo que estamos encantados de que el servicio que recibió haya sido lo más destacado de su estadía y esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Aija T.
Departamento de Calidad
Response from the Quality Department
Thank you Sandra for your kind review. Thank you for taking a moment to highlight our great location and exceptional service. It would be a pleasure to welcome you back anytime you plan a visit to Granada.
Aija T.
Quality Department
Soundproof and blackout room
Response from the Quality Department
Dear Jocelyn, thank you very much for your kind feedback, we are delighted that the apartment met your expectations and you had a comfortable stay with us.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Thank you Mario for sharing your personal experience in our apartment. We appreciate the highlights of your stay with us and hope to meet you soon again.
Aija T.
Quality Department
Todo perfecto. Un apartamento muy bonito situado en pleno Zoco. Puesto con mucho gusto. Impecable de limpieza. Con todo lo necesario y algún detalle de cortesía. El trato inmejorable. Gracias por todo.
Por poner algo, las almohadas son demasiado bajas para nuestro gusto.
Response from the Quality Department
Agradecemos sus comentarios después de su estancia. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Harry, thank you very much for your feedback.
Although it seems that some aspects of your stay did not meet your expectations, we really appreciate your comments. Thank you for highlighting our teams´ efforts to help our guests.
Regarding the noise, we would like to point out that the apartment has soundproof windows, but unfortunately there are some aspects which are out of our control. We are sorry for any incoveniences you experienced during your stay.
We hope to have the opportunity to host you in near future again and exceed your expectations.
Aija Teilane
Quality Department
Response from the Quality Department
Dear Caroline, it was a pleasure for us to host you and your family.
We highly appreciate the time you took to leave us this positive review and we are glad that the excellent location of the apartment was a highlight of your stay.
Hope to have the opportunity to meet you soon again.
Aija Teilane
Quality Department
l’emplacement
la literie trop petite pour 2 personnes et très inconfortable à cause d’un matelas de mauvaise qualité
Response from the Quality Department
Dear Eric, thank you very much for your feedback.
We are glad to know that you enjoyed the excellent locaton of the apartment, and we are sorry to read that the bed did not meet your expectations, but we would like to take this opportunity to inform you that the beds are very new, and the bedding is addapted to the bed size. Anyway for the future occassion please do not hesitate to contact our team to point out any imperfections you found in the apartment, we will be glad to assist you.
Once more we thank you for sharing your experience with us and we hope to have the opportunity to meet you in near future again.
Aija Teilane
Quality Department
Response from the Quality Department
Muchas gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Esperamos poder servirle de nuevo pronto.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Dear Alan & Julie, thank you for taking the time to give us your feedback. We really appreciate it.
We are glad to hear that our comfortable and perfectly located apartment helped to make your stay a memorable one, and we are sorry that still some aspects of the stay did not meet your expectations. Reviews like yours give us an opportunity to address areas of improvement.
We look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
Response from the Quality Department
Muchas gracias por compartir su experiencia en nuestro apartamento y por destacar la belleza y comodidad de la propiedad. Es una gran recompensa saber que nuestros huéspedes se llevan algunos recuerdos inolvidables de su estancia con nosotros.
Aija Teilane
Departamento de Calidad
Top locatie en super leuk en goed Apartment.
Response from the Quality Department
Thank you for making us your choice apartment and for your feedback regarding your stay with us.
We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Quality Department