Beautiful and charming apartment located in a recently restored building in the center of Granada, with views to the Zacatin street, the shopping area and old town of the city, a privileged location near the principal monuments of the city.
It’s a spacious apartment with a nice living room with a double sofa-bed 150 cm and a Smart TV. The kitchen it’s equipped with everything you need for a comfortable stay, a washing machine and dryer included. In the kitchen there is a table for 6 people.
View on the map
The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Reception and luggage custody service. Included in the price.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Zacatin 103 Apartment
from to
Response from the Quality Department
Dear Elvira,
Thank you for your wonderful feedback. We are thrilled to hear that the apartment´s central location was convenient and that it provided comfort for your family. Your recommendation is greatly appreciated.
We would be delighted to host you again in the future.
ドアの鍵が開かない、開かない外に出れない❗️ たぶん今は直したかな?
Response from the Quality Department
Dear Minoru,
We greatly appreciate your positive comments and your excellent rating regarding the location, cleanliness, and the room. We are delighted to know that your overall experience was satisfactory.
Regarding the door, we regret any difficulty you may have encountered while using it. We would like to inform you that it is in perfect working order, and we thank you for your suggestion to avoid any future confusion on this matter. However, we would like to highlight that our team is always available to address any questions or issues that may arise during your stay.
Once again, we sincerely thank you for your valuable feedback, and we look forward to the pleasure of welcoming you again in the future.
Quality Department
Falta um local no prédio para guardar as malas, caso necessite no check in ou check out.
Response from the Quality Department
Dear Helcio,
We sincerely appreciate your feedback and positive comment about our location. We are pleased to know that our location has met your expectations.
We regret the confusion regarding luggage storage. We would like to take this opportunity to clarify that we offer luggage storage services both for check-in and check-out to provide the utmost comfort for our guests.
Should you have any doubts or need further assistance, our team is always available to help and address any concerns you may have.
Thank you again for your valuable feedback, and we look forward to the pleasure of welcoming you again.
Quality Department
Response from the Quality Department
Estimado Agustín,
Muchas gracias por tomarse el tiempo de compartir su experiencia. Nos alegra saber que encontró el apartamento impecable y que disfrutó de nuestras instalaciones.
También nos complace saber que la ubicación en el centro de Granada fue conveniente para usted, permitiéndole acceder fácilmente a la Alhambra, y las principales atracciones turísticas.
Agradecemos sinceramente su recomendación y esperamos tener el placer de recibirle nuevamente en el futuro.
La cocina y la ubicación
Response from the Quality Department
Estimado Javier,
Le agradecemos mucho por su comentario. Nos complace saber que disfrutó de la ubicación y de las comodidades de la cocina durante su estancia.
Esperamos tener el placer de recibirle nuevamente en el futuro y seguir cumpliendo con sus expectativas.
Departamento de Calidad
Response from the Quality Department
Estimado Adrian,
Muchas gracias por sus amables comentarios. Nos alegra saber que disfrutó de su estancia y que la ubicación del apartamento, en pleno corazón de Granada, facilitó su visita. Nos complace también que el alojamiento fuera cómodo, limpio y accesible.
Es un placer saber que pudo disfrutar de la excelente oferta gastronómica y de las tiendas locales cercanas. Agradecemos sinceramente su recomendación y nos enorgullece saber que su experiencia fue tan satisfactoria.
Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
Response from the Quality Department
Dear Jason,
Thank you for your kind feedback. We are thrilled to hear that you had a great stay and that the apartment exceeded your expectations. It is wonderful to know that both the condition of the apartment and the communication contributed to your positive experience. We are also pleased that you found the location to be ideal.
We would be delighted to welcome you back in the future and look forward to providing you with another exceptional stay.
Response from the Quality Department
Dear James,
Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed the central location of the apartment, with its peaceful surroundings despite being so close to the heart of the city. We´re also pleased that you found the neighborhood and the apartment size to your liking. It´s great to know that our team was able to assist with any questions you had.
We would be delighted to welcome you back in the future.
Response from the Quality Department
Dear Stacy,
Thank you for your kind comments. We are pleased to hear that you enjoyed our quiet and convenient location, with easy access to all the attractions. It was a pleasure hosting you, and we hope to welcome you back in the future.
Response from the Quality Department
Estimada Paola,
Muchas gracias por sus amables palabras. Nos llena de satisfacción saber que tuvo una estancia tan positiva y que su experiencia en Granada fue memorable. Nos encantaría recibirle nuevamente en el futuro.
Response from the Quality Department
Dear Susan,
Thank you very much for your review. We are pleased to hear that you found the location excellent and that the proximity to the bus stop from the airport was convenient for your trip. We look forward to welcoming you back in the future.
Beautiful apartment and centrally located right in Granada. The rooms were large and spacious and very well appointed. Our host met us and explained everything well. Comfortable beds and very good bathrooms. Beautiful shops under our apartment, but we heard no noise coming from below. I can highly recommend this apartment if you are visiting Granada.
Response from the Quality Department
Dear Anna,
Thank you very much for your wonderful review. We are delighted to hear that your experience in our flat in the centre of Granada was so positive and that you enjoyed its comfort, modernity and excellent location.
It is a real pleasure to know that the rooms, the equipment and the attention of our team have been to your liking. We are also glad that you found the beds comfortable and the bathrooms to your liking, and that you enjoyed the ambience of the area without it affecting your rest.
We are honoured by your recommendation and would be delighted to welcome you back on your next visit to Granada.
Quality Department
La ubicación, inmejorable, en pleno centro de Granada. A pesar de estar en una calle turística, era silencioso. Fiel a las fotos.
Todo nos gustó
Response from the Quality Department
Estimada Ana,
Le agradecemos mucho su recomendación y sus amables comentarios. Nos complace saber que la ubicación del apartamento fue de su agrado y que, a pesar de estar en una zona turística, pudo disfrutar de la tranquilidad del lugar. También nos alegra que el apartamento haya sido fiel a lo mostrado en las fotos.
Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
Response from the Quality Department
Estimado Patricio,
Muchas gracias por su comentario. Nos alegra saber que todo estuvo a la altura de sus expectativas y que tanto el lugar como la ubicación y la comunicación fueron de su agrado. Estaremos encantados de recibirle nuevamente en el futuro.
Una de las dos habitaciones, muy pequeña para dos personas
Response from the Quality Department
Estimada Lidia,
Le agradecemos por su comentario y por destacar la ubicación de nuestro alojamiento.
Lamentamos que una de las habitaciones no haya cumplido con sus expectativas en cuanto a tamaño. Nos esforzamos por ser lo más transparentes posibles en la descripción y las fotos del apartamento en nuestra web, incluyendo las medidas de las camas y un plano del apartamento, para que nuestros huéspedes puedan tomar decisiones informadas y evitar confusiones.
A pesar de este inconveniente, esperamos que su estancia haya sido placentera y de su agrado en general. Estaremos encantados de darle la bienvenida nuevamente en el futuro.
Departamento de Calidad
Response from the Quality Department
Dear Thomas,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Quality Department
Response from the Quality Department
Estimada Susana,
Le agradecemos sinceramente por su comentario tan positivo. Nos complace saber que la ubicación del alojamiento, así como la limpieza, comodidad y el servicio del personal, cumplieron con sus expectativas.
Es un verdadero placer para nosotros saber que nuestro equipo estuvo atento a sus necesidades durante su estancia. Agradecemos su reconocimiento y esperamos tener la oportunidad de recibirle nuevamente en el futuro.
Departamento de Calidad
Response from the Quality Department
Dear Viviana,
Thank you very much for your comment. We are glad to hear that, despite being in the city centre, you enjoyed the tranquillity and beauty of the city.
We hope to have the opportunity to welcome you again in the future.
Quality Department
Troppo buio, finestre in alto senza vista.
Response from the Quality Department
Dear Prandi,
Thank you very much for your kind comments. We are pleased to hear that you enjoyed the flat, its central location and Valeria´s attentiveness. We are glad that you found the space clean and welcoming.
We are sorry to hear that the lack of natural light and high windows were an inconvenience for you. We try to be as honest as possible in our images, where we try to accurately reflect the layout and features of the flat, including the position of the windows in this case. However, we regret that they were not to your liking in this case.
We sincerely appreciate your feedback as it is very valuable to us and helps us to continue to improve.
We hope to have the opportunity to welcome you back in the future.
Quality Department
Response from the Quality Department
Dear Perrin,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Posizione dotazione
Pulizia
Response from the Quality Department
Dear Walther,
Thank you for your review. We are delighted to hear that you found our accommodation welcoming and well-located in the heart of the city. However, we apologize if there were any issues with the cleanliness. We take your feedback seriously and will address this with our housekeeping team to ensure improvements. Thank you for your comments which help us to improve our services. We look forward to welcoming you back in the future.
Quality Department.
Todo en general
Nada en particular
Response from the Quality Department
Estimado Padro,
Agradecemos sinceramente sus comentarios sobre su reciente estancia con nosotros. Nos alegra saber que encontró nuestro alojamiento muy cómodo y agradable en general. Esperamos tener la oportunidad de recibirle nuevamente en el futuro.
Departamento de Calidad.
Response from the Quality Department
Estimada Tete:
Agradecemos sus amables palabras y nos alegra saber que disfrutaron su estancia en nuestro apartamento. Nos disculpamos sinceramente por cualquier inconveniente que puedan haber experimentado y haremos todo lo posible para garantizar una experiencia aún mejor en el futuro.
Response from the Quality Department
Dear Jim,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Response from the Quality Department
Dear Steven,
We are delighted that you enjoyed our apartment and our hospitality. We look forward to welcoming you back soon.
Response from the Quality Department
Dear Deborah,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Response from the Quality Department
Dear Betsy,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
- las camas, colchones pueden mejorarse. - Disponibilidad de jabón y Gel para 5 días
Response from the Quality Department
Estimado Ruben:
Gracias por sus comentarios. Nos alegra saber que la ubicación fue de su agrado. Queremos informarles que los amenités, como el jabón y el gel, forman parte de un pack de bienvenida diseñado para los primeros días de su estancia. Una vez que estos productos se agotan, los huéspedes deben encargarse de reponerlos según sus necesidades.
Lamentamos que las camas y los colchones no hayan cumplido con sus expectativas. Agradecemos sus observaciones y tomaremos en cuenta sus sugerencias para futuras mejoras. Gracias por su feedback, que es muy valioso para nosotros.
Departametno de Calidad.
Response from the Quality Department
Dear Peter,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Response from the Quality Department
Dear Gloria,
We could not be happier that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Response from the Quality Department
Dear Armando,
Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you found the location perfect and the apartment beautiful.
We sincerely apologize for the inconvenience you experienced upon arrival. We understand how frustrating it must have been to wait for an hour and a half after your scheduled check-in time. This is certainly not the standard of service we strive to provide.
Your feedback is very important to us, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with a seamless experience.
Response from the Quality Department
Estimada Silvana,
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento y del edificio con nosotros. Esperamos poder volver a recibirle muy pronto.
Response from the Quality Department
Dear 소연 강,
We would like to thank you for choosing to stay at our apartment and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Response from the Quality Department
Estimada Stella,
Le agradecemos sus palabras hacia nuestro apartamento. Nos alegramos enormemente de que disfrutara de su estancia y esperamos nos dé la oportunidad de volver a servirle pronto.
온수 탱크가 4명이서 쓰기엔 충분했지만 뜨거운 물이 안나올까봐 조금 걱정을 해야 했었기에 다른 시스템으로 바꾸면 좋을듯. 4박 5일 일정 중 하루 온수가 안나와서 불편했었는데 빠르게 대응해줌.
Response from the Quality Department
Dear Eun,
thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced with the hot water tank during your stay. We understand the importance of having consistent access to hot water and regret any worry or inconvenience this may have caused.
Please be assured that our team is actively working to address this issue and explore alternative systems to ensure a more reliable supply of hot water for our guests. Additionally, we are pleased to hear that our team responded promptly to resolve the situation during your stay.
Quality Department.
Quizá mejorar la limpieza, que sea más a menudo
Response from the Quality Department
Estimada Carmen Delia:
Gracias por su valiosa reseña y por hacernos saber aspectos en los que aún podemos mejorar para hacer de la estancia de nuestros huéspedes una experiencia inolvidable. Esperamos poder volver a recibirle pronto.
Departamento de Calidad.
No hace falta
Response from the Quality Department
Estimado Ham:
Muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Departamento de Calidad
Response from the Quality Department
Estimada Carmen:
Gracias por tomar el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos complace haber cumplido con sus expectativas.
Algo de ruido a las noches pero es normal ya que está en pleno centro.
Response from the Quality Department
Estimada Ainhoa:
Muchas gracias por tomarse el tiempo para compartir su experiencia con nosotros. Nos complace saber que disfrutó de su estancia en nuestro apartamento ubicado en pleno centro. Es maravilloso saber que encontró las habitaciones amplias y limpias, con camas cómodas, y que el aire acondicionado funcionaba perfectamente tanto para refrigerar como para calentar. También nos alegra saber que encontró todos los electrodomésticos necesarios disponibles para su comodidad. Tomamos nota de su comentario sobre el ruido, se trata de una situación inusual que depende mucho de la época del año y festividades que se celebren en el centro. Agradecemos su comprensión al respecto. Estamos agradecidos por tu reseña positiva y sería un honor recibirle nuevamente para otra estancia en el futuro. Gracias por elegir quedarte con nosotros.
Departamento de Calidad.
Small windows with no view, didn´t match pictures
Response from the Quality Department
Dear Stephen,
Thank you for taking the time to share your feedback with us. We´re pleased to hear that you enjoyed the great location of our apartment in the Old Town and that you found it spacious and well-equipped with everything you needed.
Regarding the issue with the windows, we regret that they did not meet your expectations. We want to clarify that the characteristics of the apartment, including photos and layout, can be found on our website, where pictures of the available windows in the apartment are also displayed. We aim to provide accurate and transparent information to our guests to ensure they have a clear understanding of the accommodation before their arrival.
Your feedback is valuable as we continuously strive to improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an experience that exceeds your expectations.
Quality Department.
Response from the Quality Department
Estimado Rodrigo, Gracias por sus amables palabras. Estamos encantados de saber que disfrutó de su estancia y que nuestro apartamento le pareció excelente. Es maravilloso saber que nuestra ubicación en el centro histórico cumplió con sus expectativas. Apreciamos sus comentarios y esperamos darle la bienvenida de nuevo pronto para otra estancia fantástica.
Response from the Quality Department
Estimada Mari Carmen:
Agradecemos sinceramente sus amables palabras sobre su experiencia en nuestro alojamiento. Nos alegra saber que encontró que todo está ubicado de manera perfecta y que nuestro establecimiento cuenta con todo lo necesario para su comodidad.
Valoramos su feedback positivo y nos esforzamos continuamente para ofrecer un servicio excepcional a nuestros huéspedes. Esperamos tener el honor de darle la bienvenida nuevamente y asegurarnos de que su próxima estancia sea igualmente satisfactoria.
Departamento de Calidad.
Response from the Quality Department
Estimada Elena:
Agradecemos sinceramente su elogioso comentario. Nos complace saber que la ubicación fue perfecta y que disfrutó de la limpieza y el equipamiento del apartamento. Además, es gratificante saber que las camas y las habitaciones cumplieron con sus expectativas. Sería un placer recibirle nuevamente en el futuro. Su satisfacción es nuestra mayor recompensa.
Departamento de Calidad.
Response from the Quality Department
Estimado Matias:
Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.
Tarifa extra por entrada a partir de las 9pm No ofrecen servicio de guarda equipaje No había absolutamente nada en la cocina tipo sal/aceite No había vistas tal como se oferta, esta bien ubicado pero las habitaciones dan a una pared conexa
Response from the Quality Department
Estimada Patricia:
Agradecemos sus comentarios y valoramos su observación sobre la excelente ubicación. Nos gustaría destacar que la información sobre la tarifa adicional por el registro de entrada después de las 9 pm está disponible en nuestro sitio web. Por otro lado, Lamentablemente, debido a la ausencia de una recepción física, no podemos ofrecer servicios de guarda equipaje, pero nuestro equipo siempre está a su disposición para ofrecer información sobre las consignas más cercanas.
En cuanto a los elementos en la cocina, aunque nos esforzamos siempre por dejar estos pequeños detalles como cortesía a nuestros huéspedes, lamentamos que en su caso no haya sido así. Nos esforzaremos por mejorar y aseguraremos que estos elementos esenciales estén siempre disponibles.
Respecto a las vistas, proporcionamos detalles completos de cada apartamento, incluyendo las vistas, en nuestro sitio web. Además, enviamos un correo electrónico de confirmación a nuestros huéspedes para confirmar que el apartamento elegido es el de su preferencia. Pedimos disculpas por cualquier discrepancia y agradecemos su comprensión.
Esperamos tener la oportunidad de hospedarle nuevamente para ofrecerle una experiencia más satisfactoria.
Departamento de Calidad.
Beautiful apartment with an excellent location! Very comfortable beds, nice showers, comfortable furniture.
Response from the Quality Department
Dear McGovern,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department
Response from the Quality Department
Dear Jangik,
Thank you for your kind words. We´re delighted to hear that you found our service friendly and the place clean. Your appreciation means a lot to us. If your travels bring you back our way, we would be honored to host you again.
Response from the Quality Department
Estimado Migue:
Agradecemos sinceramente sus amables palabras sobre nuestra ubicación y el estado impecable de nuestras instalaciones. Nos complace saber que su estancia fue satisfactoria. Su satisfacción es nuestra principal prioridad. Siempre estamos aquí para brindarle una experiencia aún mejor en futuras visitas. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
Response from the Quality Department
Estimado Pedro, Nos complace saber que disfrutó del apartamento y que encontró que estaba bien equipado y limpio. Además, es estupendo saber que la ubicación fue excelente y cercana a todo. Será un placer darle la bienvenida nuevamente si decide regresar a Granada.
Departamento de Calidad
Cabs cannot get to the unit, although the walk from the main road is quick and through a fun square. The arrival was a bit confusing, but it was sorted quickly by a most enthusiastic host. My only recommendation for the host would be an extra set of keys -- as four adults we had to stay together to be able to get into the apartment with only one set of keys for the building and unit.
Response from the Quality Department
Dear Gobes,
Thank you for taking the time to share such a detailed and positive review of your stay. We´re thrilled to hear that you enjoyed the central and convenient location, the comfortable memory foam beds, and the well-appointed bathrooms. Your feedback about the kitchen, living area, and the warmth during December is greatly appreciated.
We apologize for any confusion during your arrival, but we´re delighted it was quickly resolved by our enthusiastic host. Your suggestion for an extra set of keys is duly noted, and we´ll certainly consider this for improvement. We hope to host you again and provide an even more seamless experience.
Quality Department.
Las camas demasiado blandas, por poner algo, aunque sé que es cuestión de gustos.
Response from the Quality Department
Estimado Ignacio:
Agradecemos sinceramente sus amables palabras y nos complace saber que disfrutó de la hospitalidad de nuestro personal, la excelente ubicación del piso, así como de sus instalaciones nuevas, bien cuidadas y limpias. Valoramos su observación sobre las camas, entendemos que las preferencias varían, y agradecemos su comprensión al respecto. Tomamos en cuenta sus comentarios para seguir mejorando y ofrecer experiencias aún más satisfactorias en el futuro. Si decide regresar, estaremos encantados de recibirle nuevamente y asegurarnos de que su estancia sea igualmente placentera.
Departamento de Calidad.
Everything was good
Response from the Quality Department
Dear Ann,
Thank you for your delightful review. We´re thrilled to hear that you found our accommodation great and enjoyed the excellent location. Your feedback is truly appreciated. We look forward to welcoming you back for another wonderful experience in Granada.
Quality Department.
Badkamervloer van 1 badkamer was niet helemaal schoon.
Response from the Quality Department
Dear Emmy,
Thank you for sharing your positive experience with us. We´re thrilled to hear that our central location, close to the Cathedral yet free from noise, added to the enjoyment of your stay. We appreciate your compliments on the amenities, including the spacious shower and comfortable daybed. We apologize for any oversight in cleanliness; your feedback is invaluable, and we´ll ensure it´s addressed promptly to avoid similar situations in the future. We look forward to hosting you again for an even more delightful stay.
Quality Department.
Response from the Quality Department
Dear Monica,
Thank you for choosing our apartment for your recent stay. We greatly appreciate your review and hope that you had a wonderful experience. It was a pleasure hosting you and will be a pleasure welcome you back in the near future. Your satisfaction is our top priority, and we look forward to the opportunity to serve you again soon.
Quality Department.
Response from the Quality Department
Dear Natalie,
Thank you for taking the time to share your experience. We´re thrilled to hear that you found our apartment both lovely and conveniently located. It´s fantastic that everything was within walking distance, adding to the ease and enjoyment of your stay.
We´re especially delighted to know that Fernando´s warm and helpful welcome enhanced your experience. We´ll be sure to pass on your kind words to him; he´s a valuable member of our team.
Your appreciation means the world to us, and we´re grateful for the opportunity to have been a part of making your stay more pleasant. Should your adventures lead you back our way, we´d be delighted to welcome you again.
Response from the Quality Department
Dear Katie,
We sincerely appreciate your feedback and are delighted to hear that you found the location and condition of our property to your liking. We extend our deepest apologies for any inconvenience caused by the delay during check-in. It is our standard to ensure that all accommodations are prepared for our guests´ arrival well in advance, and we are truly sorry this was not your experience. We will take note about it to avoid that this situation happen again in the future. Regarding of communication, it is true that we provide our guests with a phone number they can call or text to make their arrival as easy and pleasant as possible; we regret that this was not your experience and we will work to make the communication in the future more fluent for all our guests.
Regarding the natural lighting in the living room, your comments are invaluable and will be considered as we make future improvements to the space.
We are grateful for your understanding and are pleased that, despite these issues, you still enjoyed your stay. It would be our privilege to welcome you back in the future and provide you with the exceptional service you expect and deserve. Thank you once again for choosing to stay with us.
Response from the Quality Department
Dear Mi young,
Thank you for your kind words, and we appreciate your positive feedback. We´re delighted to hear that our accommodation provided you with a great location for exploring the city and a comfortable place to relax and recharge. We hope to have the pleasure of hosting you again in the future.
Response from the Quality Department
Dear Ricardo,
Thank you so much for your wonderful review. We´re delighted to hear that our location was perfect for your stay, providing easy access to all the attractions and making it convenient to reach La Alhambra. We take great pride in maintaining a clean and comfortable environment for our guests, and we´re thrilled that you found plenty of activities in the area. Your kind words are truly appreciated, and we hope to have the pleasure of hosting you again in the future.
Tal vez las camas podrian ser mas cómodas pero nada grave
Response from the Quality Department
Estimada Jimena,
Le agradecemos su comentario. Nos complace saber que disfrutó de nuestra excelente ubicación y que no experimentó ruido en el apartamento, a pesar de estar en una calle transitada en el corazón de la ciudad. Valoramos su opinión sobre la comodidad de las camas y tomaremos en cuenta sus observaciones para futuras mejoras.
Esperamos que su estancia haya sido en general placentera y que considere volver en el futuro. Sería un placer recibirlo nuevamente y superar sus expectativas.
Atentamente,
Departamento de Calidad
No tenía vistas al exterior
Response from the Quality Department
Estimada Inmaculada:
Gracias por compartir su experiencia con nosotros. Nos alegra saber que disfrutó de la localización de nuestro apartamento, y que la encontró conveniente para su estancia. Lamentamos cualquier confusión respecto a la vista exterior del apartamento. Desde Genteel Home Apartments intentamos ser siempre transparentes con nuestros clientes, por lo que en nuestra página web puede encontrar toda la información detallada de todos nuestros apartamento, así como su distribución en cuanto a ventanas y disposición de la las habitaciones, salón, cocina, entre otros. Con esto queremos evitar cualquier malentendido a la hora de realizar cualquier reserva.
Esperamos que a pesar de este pequeño inconveniente, haya podido disfrutar de su estancia y de nuestra maravillosa ciudad. Será un placer recibirles de nuevo en el futuro.
Departamento de Calidad.
Ubicación.
El sonido de los extractores.
Response from the Quality Department
Estimada Sara, Agradecemos que se haya tomado el tiempo para escribir una reseña. Estamos encantados de conocer su experiencia positiva durante su estancia. Sus comentarios son importantes para ayudarnos a mejorar. Estamos agradecidos por sus comentarios y le aseguramos que abordaremos sus preocupaciones.
Departamento de Calidad
Response from the Quality Department
Estimada Florencia, Apreciamos profundamente el tiempo que se tomó para escribir esta crítica positiva. Sus percepciones y satisfacción significan mucho para nosotros. Estamos constantemente luchando por la excelencia en hospitalidad, y sus comentarios nos alientan. Esperamos con ansias su próxima visita.
Departamento de Calidad
Response from the Quality Department
Estimada Natividad,
Gracias por compartir su amable comentario sobre su reciente estancia con nosotros. Saber que la ubicación, el apartamento y nuestro amable personal estuvieron a la altura nos hacer seguir trabajando y esforzándonos en ofrecer el mejor se los servicios. Esperamos volver a verle pronto en su vuelta Granada.
Response from the Quality Department
Dear Alison. We extend our sincerest gratitude for selecting our apartment as your accommodation choice. Your oppinion means a lot to us, and we genuinely hope that your stay exceeded your expectations. We would be delighted to have you as our guest once more in the future. Please don´t hesitate to reach out if there is anything we can do to ensure your next visit is even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Anjali,
We would like to express our heartfelt gratitude for selecting our apartment as your accommodation choice. We are truly sorry for any inconvenience you encountered during your stay. Your satisfaction is of the utmost importance to us, and we deeply regret falling short of your expectations. We sincerely hope that you will give us another chance to serve you, and we promise to make every effort to exceed your expectations on your next visit.
Response from the Quality Department
Dear Devain,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Response from the Quality Department
Dear Laura,
Thank you for your kind and detailed review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team. It is our pleasure to serve guests like you, and we await your return in the future.
Response from the Quality Department
Dear Richard Cressey-Jones,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Response from the Quality Department
Dear Marisol Santina,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
very small and high windows, not bright enough
Response from the Quality Department
Dear Sevdalina,
Thank you for your review and highlighting areas where we need to improve. We deeply regret any inconvenience caused during your stay. Your comments are invaluable and help us enhance our guest experience. We´re grateful for your feedback and commitment to helping us improve. and lastly, we are also glad you enjoyed the location of our apartment and look forward to the opportunity to make your next stay more enjoyable.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Samar,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Roxanne,
we´re thrilled to read your positive review of our apartment. Thank you for highlighting the cleanliness, comfort, and exceptional service we provide. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back in the near future.
Jose L.H. Campos
Quality Department Manager
Una ubicación excelente. El apartamento tiene todos los servicios, no echas en falta nada, electrodomésticos, ropa de cama, menaje...
Es un apartamento poco luminoso, está encajado en un edificio entre dos patios interiores, tiene las ventanas muy altas, cadi dando con el techo y resulta un poco oscuro.
Response from the Quality Department
Estimado Abellán:
Le agradecemos sinceramente por su positiva reseña de su estancia en nuestro apartamento en Granada.
Por otra parte, lamentamos que la iluminación no fuera del todo de su agrado.
Esperamos tener el placer de darle la bienvenida de nuevo en un futuro cercano.
Jose L.H. Campos
Director de Calidad
Perfecte lokatie midden in het centrum met alles op loopafstand. Viendelijk en behulpzaam ontvangst. ook nog uitrij kaarten voor de parkeergarage tegen een gereduceerde prijs geregeld. Schoon en ondanks dat het midden in het centrum was erg stil
het tweepersoons bed was wat smal maar lag verder prima
Response from the Quality Department
Dear Gerben,
We are honoured to receive your positive feedback about your stay at our apartment in Granada. It is gratifying to know that we exceeded your expectations and that you had a memorable experience. Your kind words are highly appreciated, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Karen,
We would like to express our sincere gratitude for your taking the time to share your positive experience at our apartment in Granada. Your kind words are highly appreciated and it is a pleasure to know that our property exceeded your expectations. We hope to have the honour of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Christophe,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Daniela:
Le agradecemos por elegir nuestro apartamento y por remarcar la cercanía a los principales monumentos de la ciudad. Esperamos poder tener la oportunidad de volver a recibirle de nuevo pronto.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Louise,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Granada. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
great all around, clean, new, well stocked
property manager was great and helpful but without Wi-Fi we had to wait for her to meet us at the property there needs to be an email system to give a door code so we don’t wait outside
Response from the Quality Department
Dear Nancy,
Thank you for taking the time to write a review about your stay. We are sorry to read that you had to wait to get inside of the property. We offer face-to-face check-ins. For this reason, we get in touch with our guests by any possible way to agree a meeting time at the property. Nevertheless, we are happy that your stay was perfect once you were in. We hope to have the opportunity to host you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Gustavo:
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Yi Chun Lu,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice apartment when visiting the area. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Carolina,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Monika,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Que compraramos los tikes del autobús y la máquina expendedoras no nos dieran lis tikes que compramos ,llamamos al teléfono para la reclamación y en se teléfono no respomdiamos nadie ,pero nos montamos en autobús y el chófer nos dijo que sin el tike no podíamos pasar.la primera vez que nos aburrido tal cosa. Después lo hemos pasado muy bien y del apartamento muy cómodo
Response from the Quality Department
Estimado Ángel:
Muchas gracias por su reseña sobre su estancia. Es un placer leer que disfrutara de su estancia. Lamentamos el incidente con el autobús, aunque por otra parte nos alegramos de que todo lo que tuvo que ver con nosotros y con el apartamento estuviera en orden.
Jose L.H. Campos
Director de Calidad
a localização e o apartamento são ótimos.
embora seja um apartamento paracari seis pessoas não tem como todos tomarem banho em sequência. ficamos em banho na primeira noite pois não nos avisaram e na segunda pessoa já acabou a água quente. O atendimento da equipe pelo whats e muito lento e tem horário marcado. muitas vezes fiquei sem resposta, mais de uma pesso atende o whats do apartamento.
Response from the Quality Department
Dear Charak,
Thank you for choosing us and for writing this review. It seems that some aspects of your stay were not up to our usual standards. Please accept our most sincere apologies for the inconveniences that you describe. We hope you will give us the opportunity to show you our real level of hospitality in a future stay to recover your trust in us.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Elisabeth,
We are delighted to read that you enjoyed the apartment and your stay in Granada. We agree that the unbeatable location comes in handy to visit all the monuments of the city.
We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Hyunwoo Kwak,
Thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Alba:
Muchas gracias por sus maravillosos comentarios, estamos encantados de que disfrutara de su estancia entre nosotros. También estamos muy contentos de leer que considera que nuestro equipo de recepción es eficiente, servicial y verdaderamente amable en todo momento. Una vez más le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimado Mo:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento con nosotros. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Yeonwoo,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city while not being disturbed by noises at night. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada María de los Ángeles:
Muchas gracias por escribir esta gran reseña y por recalcar la atención de Elvira. Nos alegramos enormemente de que su estancia en Granada estuviera a la altura de sus expectativas.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Fabienne,
We are delighted to know that your stay with us was a pleasant one. We honestly hope you will stay with us again on your next trip to Granada.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Smauel,
Thank you for this wonderful review of our apartment and of your stay. We are very happy that you enjoyed every aspect of it. Thank you as well for the recommendation. We look forward to welcoming you back again in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado David:
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar el trato ofrecido por el personal. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
El aire acondicionado no funciona Como debería,, modo verano.... No se puede cambiar a invierno
Response from the Quality Department
Estimado José Ignacio:
Agradecemos sus comentarios después de su reciente visita. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro. Quisiera tomar la oportunidad para animarle a hacernos saber en futuras reservas si algún aspecto de su estancia es susceptible a mejor; nuestro personal estará encantado de ayudarle.
Apreciamos el tiempo que tomó para compartir sus preocupaciones, esperamos que nos de la oportunidad de ofrecerle un mejor servicio en un futuro.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Rocío:
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Chris, Firstly we would like to thank you for choosing our apartment for your holidays and for the review you shared, all of your kind words about your stay with us are great to hear. We are very happy that you liked Granada and its people. We will be delighted to welcome you again any time you decide to visit us.
The location in the middle of the souk. Small portions of dish detergent/coffee/washing machine. The sofa corner of the 5th person that was not in the passage. The 2 bathrooms. The discounted price on the nearby car parks.
Mattress in the master bedroom too soft. The clarity for the reservation of the parking. The complicated booking on booking where I took a long time to understand that the different prices corresponded to different apartments.
Response from the Quality Department
Dear Hélène,
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Ian, thank you very much for your kind feedback. It was a pleasure to assist you during your stay in Seville, and we really hope to meet you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Thank you very much for taking the time to review your stay with us. We appologies for the imperfections in our services you describe in your comments, and we sincerely thank you for informing us immediately, so we could correct the situation.
We look forward to having the opportunity to serve you again in the future and exceed your expectations.
Aija T.
Quality Department
Response from the Quality Department
Dear Daniel, thank you very much for your review. We are glad to know that you enjoyed the comfort of our apartment and hope you will visit us again in not too distant a future.
Aija T.
Quality Department
Location was excellent, and it wasn’t noisy at night. Clean and modern apartment. Had everything that we needed, they thought of all the details.
it was the best of 7 properties in our trip.
el aire acondicionado es muy potente en el cuarto pequeño, para estar a gusto ahí los demás pasan calor. seguro es cosa de un pequeño ajuste. pero todo muuuy bien.
Response from the Quality Department
Estimada Maria Eugenia, apreciamos el tiempo que ha dedicado en compartir su opinión y comentarios constructivo, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Nuestro objetivo es alcanzar la máxima satisfacción de nuestros huéspedes y estamos encantados de escuchar que disfrutaron de sus vacaciones en nuestro apartamento.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Leslie, we are delighted to hear that your holiday was an enjoyable one and you had a comfortable stay in our apartment.
It was a pleasure to assist you and it would be a pleasure to welcome you back anytime you plan a visit to Granada.
Aija T.
Quality Department
Response from the Quality Department
Dear Daniela, thank you very much for your feedback. We are glad to know that you had a comfortable stay with us and we appreciate your kind recommendation to our future guests.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Aron, thank you very much for making our apartment your choice accommodation in Granada.
We highly appreciate your feedback and your time to share the highlights of your stay. We would love for you to come back and enjoy more unforgettable days with us.
Aija T.
Quality Department
Response from the Quality Department
Estimada Candice, gracias por sus comentarios, es muy importante para nosotros conocer la opinión de nuestros huéspedes.
Nos alegra saber que disfrutó tanto de su experiencia en nuestro apartamento. Nuestro equipo trabaja mucho para crear experiencias únicas y dar la mejor atención, por lo que, es un orgullo saber que lo estamos consiguiendo.
Esperamos volver a verle pronto.
Aija T.
Quality Department
un piccolo dettaglio era la poca luce che entrava dalle finestre ma dovuta al fatto che è circondato da palazzi
Response from the Quality Department
Dear Paola, thank you very much for sharing your personal experience in our apartment, we are delighted that you enjoyed your stay and we hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
la ubicación
si vas en coche lo tienes más complicado aparcar por el centro. no tienen parking privado
Response from the Quality Department
Estimada Leslie, gracias por elegir nuestro apartamento y por sus comentarios constructivos. Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Aija T.
Departamento de Calidad
Response from the Quality Department
Thank you very much for taking the time to share the highlights of your stay with us. We appreciate your feedback and hope to meet you soon again.
Aija T.
Quality Department
No hi ha aparcament a la zona
Response from the Quality Department
Dear Glòria, thank you very much for your feedback. We higly appreciate your positive comments regarding the service you received, the excellent location and cleanliness of the apartment.
As it is mentioned in the description of the property, it does not have a private parking, but our team always helps the guests to find the best parking options in the area.
We hope to meet you in near future again.
Aija Teilane,
Quality Department
Response from the Quality Department
Dear Rosella, thank you very much for choocing our apartment. We are thrilled you enjoyed your stay with us and we look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Check in demasiado pronto
lo mejor la ubicación, en el centro de Granada. El alojamiento está nuevo, y tiene todo lo necesario para pasar unos días, desde secador a pastillas de lavadora y lavavajillas. Está todo limpio y nuevo y la estancia hace que sea mejor. A pesar de estar en el centro no se oye ningún ruido de fuera. Lo recomiendo para ir de turismo y pasar unos días en Granada.
Creo q no hay nada que pueda calificar como malo
El sofá cama
(- ) Tener que irnos
Super location, few steps from cathedral, in the heart of old bazar. Clean, nice smell, recent renovated. Lovely host. Close to bus stations to visit Alhambra, many other turistic objectives.
Heater didn´t work, we all got cold in the first day, but our host fixed this issue very prompt, came with 2 electric radiators. Boiler tank with 80 litres for 5 want enough for 5, we had to wait a long time for it to warm up, so we had to organize ourselves carefully to benefit to shower. Undersized electrical installation. Considering its an old building, historical, is understandable.
Response from the Quality Department
Thank you very much for your feedback regarding your stay. We highly appreciate your comments and they help us to improve our services.
We are sorry for the technical problems you experienced during your stay, and we are thank ful for your kind comments regarding our team efforts to find the solutions as soon as possible to make sure you have a comfortable stay.
We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija Teilane
Quality Department
La situación, ideal, junto a la Catedral y de la Plaza Bib-Rambla. La dotación del apartamento es magnífica, lavavajillas, frigo, microondas, lavadora, horno, plancha... y todo el menaje necesario. Faltan servilletas, es lo único... Distribución muy buena. Bien aislado, a pesar de ser pleno centro. Todo el apartamento está nuevo y muy limpio.
La recogida de la llave.. Nos tuvieron más de media hora esperando en la calle sin avisar de que llegarían con ese retraso. Deben revisar las smart TV ya que no pudimos conecta a la red para acceder a internet ni plataformas como Netflix.
La ubicación.
Fallaba la calefacción, pero nos dejaron algunos radiadores.
Positivo: Que era nueva, la limpieza y claramente la ubicación.
Negativo: Que el agua caliente se acabara tan rápido y tuviéramos que esperar mucho para ducharnos.
Lo limpio y nuevo del apartamento y la ubicación.
Todo. El apartamento muy limpio y espacioso y ubicado en pleno centro. Ideal para moverse andando a todas partes.
Response from the Quality Department
En primer lugar, nos gustaría agradecerle su comentario elogiando su visita y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Esperamos poder darle la bienvenida de nuevo muy pronto.
Aija Teilane
Departamento de Calidad