It is a beautiful duplex with two bedrooms and a bathroom, with a private terrace, located in a historic building in the center of Granada, which has been completely restored, respecting the architectural elements of the facade.
Upon entering the apartment we directly access the living room, decorated with quality furniture and which has a 1.50 cm double sofa-bed, side table, chairs and 50-inch Smart TV. The kitchen is open to the living room and has all the necessary utensils to make your stay more comfortable. Next to the kitchen there is a dining table with seating for 4 people. This room is very bright because it has 3 balconies with views of Mesones Street and Placeta de Santo Cristo.
View on the map
The operator of this accommodation is obligated to provide, alongside the accommodation service, the following services:
• Reception and luggage custody service. From 11:00h to 21:00h. Included in the price.
• Weekly periodic cleaning and change of bed and bath linens, mandatory for stays longer than 6 nights. Included in the price.
*Possibility of daily periodic cleaning apart. Ask for price.
Mesones Terrace III Duplex
from to
El sofá-cama algo incómodo para dormir.
Response from the Quality Department
Estimado José,
Le agradecemos mucho por sus amables comentarios sobre la ubicación y el trato del anfitrión. Nos complace saber que estos aspectos de su estancia fueron de su agrado.
En cuanto al sofá-cama, lamentamos que no haya sido de su total satisfacción. Entendemos que la comodidad es un aspecto subjetivo y depende de las preferencias personales de cada huésped. Sin embargo, tomamos muy en serio sus comentarios y los tendremos en cuenta para evaluar posibles mejoras.
Gracias nuevamente por sus observaciones y por habernos elegido. Estaremos encantados de recibirle nuevamente en el futuro.
Departamento de Calidad
Ubicación
Falta de flexibilidad en el checkin, así como en la custodia del equipaje: aún poniendo en la plataforma que disponen de servicio de custodia de equipaje incluido en el precio de 11h a 21h, hemos tenido que insistir y reclamarlo (con la molestia y malestar que ello conlleva cuando se está de vacaciones para disfrutar y no para andar peleando por algo que anuncian como disponible) teníendo que dejar finalmente las maletas en una oficina cercana... Por otra parte, en el apartamento hay que ventilar continuamente porque huele mal,, afortunadamente no hizo demasiado frío durante nuestra la estancia....
Response from the Quality Department
Estimada Rocío,
Gracias por compartir su experiencia y por destacar la ubicación del apartamento.
Lamentamos profundamente cualquier inconveniente que haya experimentado en relación con la flexibilidad y la custodia de equipaje. Nos gustaría hacerle saber que esta situación fue el resultado de una confusión de comunicación por parte de nuestro personal. Aún así, nos complace saber que finalmente pudo dejar su equipaje en nuestras oficinas. Nos disculpamos sinceramente por cualquier molestia que esto haya podido causar y tomamos muy en cuenta sus comentarios para mejorar la comunicación y evitar confusiones en el futuro.
En cuanto al olor mencionado, lamentamos el inconveniente que pudo haber causado. Este tipo de situaciones pueden estar relacionadas con factores externos como el clima o la ventilación, y agradecemos mucho que lo haya señalado. Tomamos en cuenta sus observaciones para implementar las mejoras necesarias y asegurarnos de que no vuelva a ocurrir en futuras estancias. Su satisfacción es muy importante para nosotros, y sus comentarios nos ayudan a mejorar continuamente.
Gracias nuevamente por su retroalimentación, y esperamos poder darle la bienvenida en el futuro.
Departamento de Calidad
قريب من قصر الحمراء والكاتدرائية وحي البيازين كلها تزورها مشي 🚶🏼 موقع الشقه ممتاز 🤩 جداً
الشقه في الدور الثالث ولا يوجد مصعد كانت متعبه في نقل الحقائب 🥵
Response from the Quality Department
Dear Abdullah,
Thank you very much for your kind comments. We are delighted to hear that you enjoyed Granada´s wonderful location and its proximity to the Alhambra, the Cathedral, and the Albaicín neighborhood. We are pleased that you found our location so convenient for exploring the city.
We regret that the lack of an elevator was an inconvenience during your stay. Many buildings in Granada´s historic center do not have elevators due to the preservation of their historical value, as mentioned in our listing. Nevertheless, we understand that this may be uncomfortable.
We truly appreciate your feedback and hope to welcome you again in the future.
Quality Department
It was a little small and not as nice as the photos
Response from the Quality Department
Dear Michael,
Thank you very much for sharing your experience. We are glad to hear that, despite the issue with the original room, you were comfortable in the new place and that you found the staff to be pleasant.
We apologize if the size and appearance of the apartment did not fully meet your expectations. While we make every effort to accurately reflect the dimensions and layout of the accommodation in our photos, we understand that this can vary based on each guest´s expectations. We apologize for any inconvenience this may have caused, and we will take your feedback into consideration to continue improving.
We hope to provide you with a fully satisfactory experience in the future and appreciate your understanding.
Quality Department
Die Lage ist sehr zentral, uns war bewusst, dass es lauter werden könnte was auch definitiv der Fall war
Schimmel an der Decke des Wohnzimmers/Küche. Unangenehmer Geruch aus der Klimaanlage. Sauberkeit mangelhaft (Haare und Dreck). Fugen im Bad. Allgemein ist die Unterkunft sehr abgenutzt. Fazit: Diese Unterkunft sollte das Abschlusshighlight unserer Reise werden. In der Realität eher das Lowlight. Schade. Preis Leistung in keinem Fall gerechtfertigt. Die Bilder scheinen aus einer besseren Zeit zu sein
Response from the Quality Department
Dear Thomas,
We sincerely appreciate your comments and the positive aspects you have highlighted about our central location.
We deeply regret that the cleanliness was not up to your expectations on this occasion. Our team constantly strives to take care of every hygiene detail, and we are committed to providing exceptional service with every stay. We will still thoroughly review our processes and standards to ensure that they fully meet our guests´ expectations.
We also take your comments regarding the maintenance of the accommodation, including the aforementioned areas, very seriously so that we can make the necessary improvements to ensure the best possible experience for our guests.
We sincerely regret any inconvenience you may have experienced, as well as your perceptions. Nevertheless, we look forward to the opportunity to welcome you back in the future to provide you with an even more satisfying experience.
Quality Department
Response from the Quality Department
Dear Eric,
We sincerely thank you for your positive comments about the location of our flat and the comfort of the apartment. We are pleased to hear that your stay was pleasant overall.
Regarding your comment about the dust on the floor, we deeply regret any inconvenience this may have caused you. We are surprised, as this situation is unusual for our services, where we strive to maintain the highest standards of cleanliness. However, we will review our procedures again to ensure that this type of situation is not repeated in the future.
With regard to the terrace cushion, we regret that it was not in optimal condition. We appreciate your observation and are committed to making the appropriate improvements in future upgrades so that our guests can enjoy all the spaces to the fullest.
Finally, we understand that the steep staircase may have been uncomfortable, especially during check-in and check-out. As you mention, this feature is noted in the flat description. Nevertheless, we are sorry if it was not to your complete satisfaction and hope that, despite these minor inconveniences, we will have the pleasure of welcoming you back to provide you with an even more satisfying experience.
Response from the Quality Department
Dear Emad,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Für mich persönlich waren die Betten etwas weich. Aber das mag ja jeder anders ;)
Response from the Quality Department
Dear Martin,
Thank you very much for your kind words and for taking the time to share your experience in our flat. We are pleased to know that the central location and the flat´s amenities were to your liking, and that you enjoyed the terrace and the nearby facilities. It is also a pleasure to know that our team was able to assist you in a timely and friendly manner during your stay.
We are sorry to hear that the beds were not completely to your liking. As you mention, we understand that mattress firmness preferences may vary from person to person, but we sincerely appreciate your feedback as it helps us to improve the experience for our future guests.
We thank you again for your visit and your comments, and hope to have the pleasure of welcoming you again in the near future.
Quality Department
Lo mejor fue la ubicación, muy céntrico y cerca de todo sin necesidad de transporte. La decoración de la casa muy bonita y cuidada. La chica que nos recibió al llegar muy simpática y servicial.
La limpieza en general bien salvo el suelo de todo el apartamento y cajón del baño, que estaba todo lleno de pelos y se veía que le faltaba un buen repaso. Toallas y sabanas muy limpias. Lo que no nos gustó nada fue que el sofá cama estaba roto y nos tocó poner el colchón en el suelo.
Response from the Quality Department
Estimada Silvia,
Antes que nada, le agradecemos sinceramente por sus comentarios positivos. Nos alegra saber que estos elementos que menciona contribuyeron a una experiencia agradable.
Respecto a la limpieza, lamentamos profundamente si no cumplió con sus expectativas en ciertos detalles. Nos sorprende recibir este tipo de comentario, ya que no es habitual en nuestro servicio. Sin embargo, agradecemos su observación, ya que nos ayuda a mejorar. Le aseguramos que implementaremos un control más riguroso para evitar que situaciones similares vuelvan a ocurrir en el futuro.
En cuanto al sofá cama, sentimos mucho cualquier inconveniente que esto haya causado durante su estancia. También lamentamos no haber sido informados de esta situación en su momento, ya que hubiéramos estado dispuestos a ofrecer una solución con la mayor prontitud posible. Agradecemos su comentario y nuestro equipo evaluará este aspecto para realizar los cambios y mejoras necesarios.
Una vez más, le agradecemos por sus valiosos comentarios y esperamos tener la oportunidad de recibirla nuevamente, ofreciéndole una experiencia aún mejor.
Departamento de Calidad
Response from the Quality Department
Estimado Norberto,
Le agradecemos sinceramente por tomarse el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos llena de alegría saber que hemos cumplido con sus expectativas. Esperamos seguir siendo su elección en futuras visitas.
Response from the Quality Department
Dear Nora,
Thank you very much for your feedback. We are pleased to hear that you found the apartment to be elegant, comfortable, and ideally located.
We strive to be as transparent as possible in our descriptions to ensure that our guests can make informed decisions when booking. We understand that the stairs could present a challenge for some guests, and we appreciate your suggestion to highlight this aspect more prominently.
In addition, we offer a diverse selection of apartments with varying features and accessibility options. We encourage our guests to review the descriptions carefully to find an accommodation that best suits their needs and preferences.
Thank you once again for your valuable input, and we look forward to welcoming you back in the future.
Quality Department
Response from the Quality Department
Dear Lisa,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
Quality Department
Response from the Quality Department
Dear Virginia,
Thank you for your lovely review. We are delighted to hear that you enjoyed your stay in central Granada. It´s wonderful to know that you appreciated the convenient location above a cafe and within walking distance to all major sites and parks, as well as the easy access to buses and the train station.
We are glad that you found our team responsive, helpful, and friendly. Your kind words about the value of your stay mean a lot to us. Granada indeed has much to offer, and we hope you can visit again for a longer stay in the future. Thank you once again for your feedback.
Response from the Quality Department
Dear Jessie,
Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay in Granada and appreciated our centrally located apartment and the roof terrace. It is gratifying to know that our luggage storage service was helpful to you after check-out.
We also appreciate your understanding regarding the slight street noise during certain hours due to our central location but, we are pleased that it did not disturb your rest. We look forward to welcoming you back on your next visit to Granada.
Response from the Quality Department
Dear Laura,
Thank you for your kind review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team and is important for us to improve. It is our pleasure to serve guests like you, and we await your return in the future.
Response from the Quality Department
Dear Oliver,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Un sofá cama estropeado para un matrimonio en el que no pudieron dormir las 3 noches
Response from the Quality Department
Estimada María:
agradecemos sinceramente sus comentarios positivos sobre la ubicación. Lamentamos mucho escuchar que el sofá cama no cumplió con sus expectativas en términos de comodidad.
Tomamos en cuenta su retroalimentación y la pasaremos al equipo correspondiente para revisar esta situación y buscar maneras de mejorar.
Departamento de Calidad.
Appartamento confortevole e ben arredato
Response from the Quality Department
Dear Manuela,
We would like to express our gratitude for your kind words and for choosing our apartment for your recent stay. We are thrilled to hear that you enjoyed your time with us and appreciate your positive feedback. We hope to see you soon.
Quality Department
Response from the Quality Department
Dear Melanie,
The strategic location is indeed a significant aspect of our guest experience, and it brings us great satisfaction to know that it played a role in enhancing your stay.
Your choice to stay with us and your generosity in sharing your experience mean a lot. We look forward to the privilege of welcoming you back in the near future.
Great place to stay in an excellent central location. Comfortable with everything needed for a lovely stay. Terrace was lovely.
No elevator, 50 spiral marble stairs to the flat plus more stairs inside to reach second bedroom (no bathroom upstairs) and terrace. If you’re in good shape- no problem!
Response from the Quality Department
Dear Eller,
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay and found our location excellent, the apartment comfortable, and the terrace lovely. We apologize for any inconvenience caused by the lack of an elevator in our building. Due to regulations aimed at preserving the historical architecture, the installation of elevators is not permitted in our building. This limitation is clearly stated in the apartment´s features on our website to ensure transparency for our guests when making their reservation. We appreciate your understanding and note that many guests appreciate the historic charm and unique character of our building. Thank you once again for choosing to stay with us, and we hope to welcome you back in the future.
Quality Department.
Response from the Quality Department
Dear Fahad,
Thank you for sharing your feedback with us. We´re glad to hear that you found the location convenient and the apartment clean and tidy. Regarding the noise, we want to highlight that it´s typically unusual and may vary depending on the time of year or specific festivities in the area. While we apologize for any disturbance you experienced, please rest assured that it´s not a regular occurrence. We appreciate your understanding and hope that this didn´t detract too much from your overall enjoyment. Should you choose to stay with us again, we´ll do our best to ensure a quieter experience. Thank you once again for your valuable feedback.
Response from the Quality Department
Dear Tanja,
Thank you very much for your kind words. We´re delighted to hear that you found our apartment beautiful and enjoyed its central location. It´s wonderful to know that you appreciated our communication efforts, and we´re thrilled that you especially enjoyed the rooftop terrace. Your feedback is greatly appreciated, and we would be honored to host you again if you find yourself in Granada in the future.
Response from the Quality Department
Estimado Javi:
Valoramos inmensamente sus comentarios positivos y nos complace saber que su estancia fue agradable. Gracias por confiar en nuestros servicios.
Le seul petit bémol, car nous étions 6 donc obligés de s´en servir, c´est le canapé lit. Il n´est pas du tout mais du tout confortable même pour une nuit. Si vous tenez à votre dos.
Response from the Quality Department
Dear Soumia,
Thank you for your kind words about our tastefully decorated and spacious apartment. We´re thrilled to hear you enjoyed the top quality bedding, great bathroom, and especially the beautiful rooftop terrace. It´s wonderful that our central location facilitated your exploration on foot. We appreciate your feedback about the sofa bed and apologize for any discomfort. Your input is valuable, and although the perception regarding the comfort of beds and sofa may vary from one person to another, we will review and take the necessary actions to ensure the comfort of our guests. We hope overall it was a pleasant stay, and we´d be honored to welcome you back for an even more comfortable experience.
Quality Department.
We didn´t know too much about how the heaters worked
Response from the Quality Department
Dear Aida,
Thank you for sharing your positive thoughts on our location, decoration, and comfort. We´re delighted to hear you enjoyed these aspects of your stay. Regarding the heaters, we apologize for any confusion. We would have loved to have had information about this issue during your stay to have assisted you with anything you needed. We´ll ensure clearer instructions are provided to future guests. Your feedback is valuable, and we appreciate your understanding. We hope to welcome you back for another enjoyable experience.
Quality Department.
Response from the Quality Department
Estimada Natalia:
Nos complace saber que encontró nuestro apartamento tal y como mostramos en nuestro anuncio, y que además, su ubicación le pareció perfecta para explorar y conocer la ciudad. Es un placer recibir a clientes como usted, y esperamos darle la bienvenida de nuevo en el futuro.
Response from the Quality Department
Dear Heather,
Thank you for your detailed and positive review. We´re thrilled you loved our amazing location and the convenience of the neighborhood. It´s great to hear that the amenities, including the clothes washer and deck, enhanced your stay. We appreciate your understanding about the central location and are glad it didn´t affect your overall experience. Your suggestion about providing more information on finding the place is noted, and we´ll work on improving directions. We´re delighted the host´s warm welcome made a positive impression. We look forward to hosting you again soon.
Response from the Quality Department
Dear Bart,
Thank you for taking the time to share your experience of your recent stay with us. We´re delighted to hear that the location and the rooftop terrace added to your overall experience.
We apologize for the disturbance caused by street noise during your stay. Being situated in the heart of the city, this can occasionally bring some noise, especially during the day. Your feedback is valuable, and we´ll explore additional measures to address and minimize this issue for our guests in the future.
We´re glad you found the location convenient and enjoyed the central access to key areas. It´s wonderful to hear that the apartment met your expectations and that the terrace was as beautiful as depicted.
Thank you for your compliments about the communication and the ease of check-in and check-out. Your feedback motivates us to continue providing seamless experiences for our guests.
We truly appreciate your insights and hope to have the opportunity to welcome you back for an even more enjoyable stay.
Response from the Quality Department
Dear Tahira,
Thank you for your kind review. We´re delighted to hear that you enjoyed your stay in the apartment. We are glad to know you found the location unbeatable, making it easy to access all that Granada has to offer. We´re also pleased to know that you found the beds comfortable with clean bedding and towels, and that the kitchen was fully equipped to meet your needs.
Regarding the elevator, due to our location on the city centre, it´s important to mention that in some buildings with historical value, the installation of elevators may be prohibited due to the importance of preserving their architecture and cultural heritage. On the other hand, our aim is always to be transparent with our clients that is the reason why the pictures and characteristics of the building can be consulted on our website where you will find information about the structure of the flat to prevent any misunderstanding regarding the stairs or layout of it. We regret any misunderstanding in this regard.
We also value your mention of some initial issues and misunderstandings, and we´re glad to hear that our host promptly resolved them to your satisfaction. Our aim is to provide a fantastic experience, and we´re always here to help.
Thank you for choosing our apartment for your short getaway, and we hope to welcome you back in the future.
엘리베이터. 장기간 여행중이라 대형 짐가방이 3개나 되는데 꼭대기까지 들고 올라가느라 힘듬. 하지만 이 단점을 다 이겨낼 좋은 시설임.
Response from the Quality Department
Dear Boeun,
Thank you for taking the time to leave such a positive review. We´re delighted to hear that you found our facilities clean and well-maintained, matching the photos, and offering a cozy and comfortable private space for family travelers.
We understand the challenge of carrying large luggage, and we appreciate your understanding, due to our location on the city centre, it´s important to mention that in some buildings with significant historical value, the installation of elevators may be prohibited due to the importance of preserving their architecture and cultural heritage. We´re pleased to know that you found our facility to be accommodating despite this limitation.
Your feedback is greatly appreciated, and we hope you enjoy the rest of your long trip. Should your travels bring you back to our area, we´d be honored to host you again. Thank you for choosing our accommodations.
Quality Department.
A bit noisy in night but this is Granada. All people are in the streets...
Response from the Quality Department
Dear Manuel,
Thank you so much for your wonderful review. We´re delighted to hear that you enjoyed the perfect central location of our apartment and that you made the most of our rooftop terrace. Elvira is a valued member of our team, and we´re glad she could provide you with helpful tips to enhance your visit to Granada.
We understand that Granada can be a lively city at night, and we appreciate your understanding about the noise. It´s indeed the charm of the city with people enjoying the vibrant streets. Nevertheless, we will take note of this and take action to prevent noise becoming a problem for future customers.
Your recommendation means a lot to us, and we look forward to welcoming you back in the future.
Quality Department.
Por las noches, emana un olor de las coladeras del baño. (Recomendamos taparlas por la noche y cerrar la puerta.) El ruido del restaurante de abajo, se escucha en la habitación principal. (Solucionado con tapones de oídos.)
Response from the Quality Department
Estimada Lorenza,
Le agradecemos su comentario resaltando la limpieza y comodidad de nuestro apartamento. Saber que encontró la terraza como un plus para el disfrute de su estancia, y que en general las instalaciones del apartamento fueron de su agrado nos alegra enormemente.
Por otro lado, lamentamos cualquier inconveniente respecto al baño o al ruido exterior. Ambos inconvenientes se tratan de hechos aislados, pero aun así, hemos tomado nota de su comentario para revisar ambas cuestiones y mejorar todo lo que sea necesario para evitar que estas situaciones vuelvan a suceder en el futuro.
Gracias nuevamente por compartir su comentario con nosotros, y estaremos encantados de recibirles de nuevo.
Departamento de Calidad
Response from the Quality Department
Dear Justin, Thank you for sharing your feedback with us. We´re thrilled to hear that you enjoyed our great location, modern furnishings, and the cleanliness of our accommodations. We´re glad to have been a part of your short stay in Granada, and we hope to have the opportunity to welcome you back in the future.
Duplex très bien décoré. Très bon emplacement. Tout peut être visité à pied. Bonne climatisation. Salle de bain spacieuse. Appartement bien équipé. Canapé et literie de la chambre du bas confortables. Matelas un peu mou à l’étage.
La cuisine n’était pas très bien nettoyée à notre arrivée (sucre séché sur le comptoir). Les murs n’étaient pas très propres et mériteraient d’être repeints. Canapés de la terrasse non nettoyés (miettes de nourriture dessus). Nous avons eu beaucoup de difficultés avec la clé d’accès à l’appartement qui nous donnait grand peine à ouvrir la porte. Appartement restant bruyant en soirée du fait du simple vitrage mais cela est également du fait de sa bonne localisation en centre ville.
Response from the Quality Department
Dear Camille,
We´re genuinely grateful for your detailed review of our duplex. It´s heartening to hear that you found our property well-decorated, excellently located, and filled with convenient amenities. Your kind words about the downstairs room, bathroom, and air conditioning are appreciated.
However, we are sincerely sorry for the lapses you encountered during your stay. We would have liked to have received this information during your stay in order to have provided you with a response to the inconveniences you mentioned. We´ve already addressed the cleanliness issues with our housekeeping team, and measures are in place to enhance key access efficiency. The noise, while a side effect of our central location, is something we´re actively working on mitigating to avoid this problem in future.
Last but not least, regarding the condition of the walls and terrace couches, maintenance and refurbishment plans are underway.
Your feedback is invaluable, and we hope you´ll consider returning to experience the improvements firsthand. We are dedicated to providing a more flawless stay next time.
Quality Department Manager.
Response from the Quality Department
Dear Rami,
We´re thrilled that our staff made a positive impression on you and also you enjoyed our beautiful terrace. Providing excellent service and a friendly atmosphere is a core value for us. Your feedback reinforces our commitment to creating memorable experiences. Thank you for taking the time to share your thoughts, and we look forward to serving you again in the future.
Response from the Quality Department
Dear Marcie,
We´re glad to know that our location met your expectations! Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Hellhörig, was der zentralen Lage geschuldet ist
Response from the Quality Department
Dear Thomas,
We would like to take this opportunity to greet you for having chosen us for your visit and for taking the time to write a review. We are happy that you enjoyed your stay and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Bit noisy on the street cos is very Center!
Response from the Quality Department
Dear Yanan,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Leandro:
Deseamos expresar nuestro más profundo agradecimiento por su amable comentario sobre su reciente estadía en nuestro apartamento. Nos complace saber que nuestras instalaciones y servicios fueron de su agrado y que disfrutaron de una experiencia agradable. Valoramos su opinión y nos esforzamos por mejorar constantemente nuestros servicios. Esperamos tener el placer de recibirlos nuevamente en el futuro cercano y ofrecerles una experiencia aún más memorable.
Response from the Quality Department
Dear Kate,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Gair,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Response from the Quality Department
Dear Lindy,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Response from the Quality Department
Dear Amanda,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Response from the Quality Department
Dear Elizabeth,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
No poder salir más tarde
Response from the Quality Department
Estimado William:
Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Claudia:
Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.
Lage war super! Mitten in der Altstadt Küche hatte alles was man benötigt. Waschmaschine und Spülmaschine vorhanden.
Response from the Quality Department
Dear Anh,
We really appreciate your review. We love your repeat visits and are delighted that you enjoyed our excellent location. We look forward to hosting you again.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Leslie. We want to express our sincere gratitude for your generous comment about your stay in our apartment. We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We value your feedback and will use it to further improve our services and amenities. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience. Jose L.H. Campos. Quality Department Manager.
Response from the Quality Department
Estimada Maite. Gracias por tomarse el tiempo para proporcionar una crítica tan detallada. Sus comentarios son fundamentales en nuestro empeño por ofrecer una hospitalidad superior. Esperamos darle la bienvenida nuevamente en el futuro. Jose L.H. Campos Director de Calidad.
Response from the Quality Department
Dear Carlos,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Andrew. We´re thrilled to read your positive review of our apartment, and we´re grateful for your kind words about our friendly and helpful staff. We´re delighted that we were able to exceed your expectations, and we look forward to welcoming you back soon. Jose L.H. Campos. Quality Department Manager.
Response from the Quality Department
Dear Julie. Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay. Jose L.H. Campos. Quality Department Manager.
Response from the Quality Department
Dear Simona,
We wanted to take this opportunity to thank you sincerely for choosing our apartment for your accommodation needs. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
El sofá cama
Response from the Quality Department
Estimada Wafaa:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Jen,
Thank you for choosing to stay at our apartment, and for taking the time to share your positive feedback. We´re thrilled to hear that you enjoyed the comfort, cleanliness, and amenities, and we´re grateful for your kind words about our friendly and accommodating staff. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Ella,
We would like to thank you for choosing to stay at our apartment in Granada and for sharing your lovely review with us. We are glad to know that you had a fantastic time and that everything was to your satisfaction. Your positive feedback is highly appreciated, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Giani,
We are thrilled that you have enjoyed your stay with us. Thank your for the feedback and the description of the apartment. Surely future guests will find it useful.
Jose L.H. Campos
Quality Department Manager
Molt ben decorat, una terrassa increible i ben situat.
Per a 6 persones falta un bany més ja que sols hi ha un. Marta, la chica que ens va atendre un poc seriosa però correcta.
Response from the Quality Department
Estimada Rebeca:
Le agradecemos por elegirnos para sus vacaciones y por escribir esta reseña. Nos alegramos de que disfrutara del apartamento y de la terraza.
Gracias asimismo por las observaciones y recomendaciones, ya que nos brindan una oportunidad de saber qué aspectos podemos mejorar. Esperamos poder volver a recibirle en un futuro próximo.
Jose L.H. Campos
Director de Calidad
la ubicación está genial, el espacio que tiene y las instalaciones
el sofá cama es muy incomodo, esta es la única cosa que no me gusto
Response from the Quality Department
Estimado Carlos Alberto:
Le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Director de Calidad
Appartement joliment décoré avec toutes les commodités
Les escaliers un peu exigues
Response from the Quality Department
Dear Ikram,
We would like to thank you for the lovely review you shared following your recent visit to our apartment. We are delighted to read that we were able to match your holiday expectations. It has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Felicia,
Thank you for choosing your apartment for your stay in Granada and for the praising the review. We look forward to hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Todo genial, súper limpio y céntrico.
Response from the Quality Department
Estimada M. Ascensión:
Muchas gracias por alojarse con nosotros y por escribir esta maravillosa reseña. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Katrin,
It is wonderful to read that the apartment met your expectations and that you had a great stay. Thank you for all the remarks. It will be our honour to welcome you back at anytime.
Jose L.H. Campos
Quality Department Manager
La ubicación es muy buena, el mobiliario y la decoración, las camas eran cómodas y amplias, la terraza muy bonita, solo que estuvo lloviendo y no pudimos disfrutarla
Como está diseñado para 6 personas pienso que debería tener 2 juegos de llaves
Response from the Quality Department
Estimada Briceida:
Muchas gracias por su comentario y por la observación de las llaves. La tendremos en cuenta para el futuro. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Vadim,
We are delighted that you enjoyed your stay with us. Your satisfaction is our most precious reward.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Oceania:
Muchas gracias por escribir una reseña sobre nuestro apartamento y por remarcar la maravillosa ubicación. Nos alegramos enormemente de que tuviera una buena estancia y esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Solo tiene escaleras, ya sabíamos pero igual para gente con menos movilidad o en mi caso con niños se vuelve un poco más complicado.
Response from the Quality Department
Estimada Carolina:
Gracias por compartir sus impresiones sobre el apartamento. Nos alegramos de que la céntrica ubicación del mismo haya sido de su conveniencia. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
todo perfecto , una gran anfitriona
Response from the Quality Department
Estimada Mireya:
le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
l’emplacement est idéal
rien qui ne mérite d’être signalé
Response from the Quality Department
Dear Hind,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Lisa,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Fernando:
le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Shazia,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays an special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Francisca: En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su reciente visita a nuestro apartamento, en especial por resaltar la maravillosa ubicación en la que se encuentra. Estamos encantados de saber que tanto el apartamento en sí como la atención de Elvira fueran capaces de cumplir con sus expectativas. Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.
Lo que más nos gustó fue la cercanía a todos los lugares que queríamos visitar, además de ser un apartamento completamente nuevo, de hecho los accesorios de la cocina estaban sin estrenar.
Por poner alguna pega, al ser un edificio antiguo y restaurado, no disponía de ascensor.
Response from the Quality Department
Estimada Juana:
Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y esperamos volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Perfect stay, great location, beautiful terrace, nicely decorated and super comfortable apartment. We loved it.
The automatic light in the staircase was very disturbing at night. A tray to take items up to the terrace would be useful.
Response from the Quality Department
Dear Marie-Helene,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment. We hope to see you again in Granada very soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Catherine,
Thank you very much for sharing this great review of your recent stay in our apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. We look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Nada
Response from the Quality Department
Estimada María:
Le agradecemos su opinión acerca de sus vacaciones en nuestro apartamento; la satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el apartamento y los empleados fueran capaces de cumplir con sus expectativas durante su estancia y esperamos nos dé la oportunidad de volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimado Fernando, le agradecemos su opinión acerca de su estancia en nuestro apartamento, la satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Esperamos su próxima visita.
Aija T.
Departamento de Calidad
Apartamento con todas las necesidades y muy céntrico
las escaleras de la segunda planta no tenían protección no había luz en la escalera para subir a la terraza y habitación
Response from the Quality Department
Estimada Maria, muchas gracias por elegir nuestro apartamento y para compartir su experiencia personal. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar las expectativas.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear James, thank you very much for your feedback. We are glad to know you had the opportunity to enjoy our exceptional hospitality and you had a pleasant stay with us. Hope to meet you soon again.
Aija T.
Quality Department