Excellent apartment located at the center of Granada with stunning views of Plaza Trinidad. One step from the most commercial area of Granada; it has a privileged location, close to the most important monuments of the city, 3 minutes from the Cathedral and 5 minutes from Federico García Lorca center. There are two public parkings very near, one of them 150m away in Paz Street and the other one 500m away in Socrates Street.
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Alhóndiga Apartment
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Response from the Quality Department
Dear Tricia,
Thank you very much for sharing your experience with us and highlighting positive aspects such as the spaciousness of the apartment, the modern furniture, the cleanliness, and the comfort of the beds. We are delighted to know that the space was suitable for your family and that you were able to enjoy your stay in this regard.
We deeply regret the inconvenience related to the odor you mentioned. While unforeseen situations can occasionally arise, our goal is always to resolve them as promptly as possible. We sincerely appreciate your observation, which we take very seriously, and we are committed to making the necessary improvements to ensure that such situations do not impact our guests´ experiences in the future.
Regarding the wifi service, we are grateful that you contacted our team to report the issue, which allowed us to address it as quickly as possible. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve it.
We hope that, despite the mentioned inconveniences, we will have the opportunity to welcome you again in the future and provide you with an even more satisfying experience.
Response from the Quality Department
Dear Daisy,
Thank you very much for your kind words and for highlighting the positive aspects of your stay, such as the aesthetics of the place, the spaciousness of the rooms and the excellent location. We are glad to hear that the practical items and the environment were to your liking.
We deeply regret any inconvenience caused by unpleasant odours from the plumbing or surroundings. Please be assured that we are taking steps to resolve these issues so that they do not affect our future guests.
We thank you again for your comments and hope to have the pleasure of welcoming you back in the future to provide you with an even more pleasurable experience.
Realmente "excelente". Eramos cinco matrimonios y todos hemos coincidido en que es espacioso, cómodo y céntrico, a la vez que tranquilo. Tuvimos un problema con una persiana y lo solucionaron en unas horas. Son muy eficientes ¡Muy recomendable!
Response from the Quality Department
Estiamdo Encar,
Le agradecemos sinceramente por sus comentarios tan positivos. Nos complace saber que el apartamento resultó ser espacioso, cómodo y céntrico, y que todos en su grupo coincidieron en ello. Respecto al inconveniente con la persiana, lamentamos cualquier molestia que esto haya podido causar, pero nos alegra que hayamos podido solucionarlo de manera rápida y eficiente. Valoramos mucho su feedback y estaremos encantados de recibirles nuevamente en el futuro.
Departamento de Calidad
Response from the Quality Department
Dear Fahad,
Thank you for your kind review. We are delighted to hear that you had a great stay at Carlos´s apartment and that everything was as shown on the site. It’s wonderful to know that you found the location, cleanliness, and presentation to your satisfaction. We look forward to the opportunity of hosting you again in the future.
El mando del ventilador de uno de los dormitorios no estaba,llamamos y nos dijeron que lo habían pedido pero no llegó en toda la semana.Comprensible ya que era agosto
Response from the Quality Department
Estimada Juana María,
Le agradecemos sinceramente por sus comentarios positivos sobre la ubicación y el tamaño del apartamento.
Lamentamos cualquier confusión con respecto a la batidora y nos alegra saber que nuestro equipo pudo ofrecerle una solución rápida. En cuanto al mando del ventilador, lamentamos profundamente el inconveniente y entendemos que pueda haber sido frustrante. Estamos al tanto de la situación y trabajaremos para gestionar y solucionar estos problemas de la manera más eficiente.
Esperamos que, a pesar de estos inconvenientes, su estancia haya sido placentera. Será un placer recibirle nuevamente en el futuro.
Departamento de Calidad
Response from the Quality Department
Estimada Elena,
Es un honor para nosotros recibir sus comentarios positivos sobre su estancia en nuestro apartamento en Granada. Es gratificante saber que superamos sus expectativas y que tuvo una experiencia memorable. Sus amables palabras son muy apreciadas, y esperamos tener la oportunidad de alojarle de nuevo pronto.
Response from the Quality Department
Estimada Lizzy,
Muchas gracias por sus comentarios. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Gracias por valorar nuestros esfuerzos y esperamos poder servirle de nuevo pronto.
Response from the Quality Department
Dear Mekhala,
Thank you very much for your very positive comments and for highlighting the aspects that made your stay in our flat a pleasant experience. We are glad to hear that you enjoyed the space, the amenities, and especially the excellent location in the heart of Granada, with easy access to restaurants, shops, and plazas.
Regarding the inconvenience with the air conditioning, we sincerely apologize for any inconvenience this may have caused during your stay. We appreciate your understanding and your feedback, which will undoubtedly help us to improve our services. We will inform our team about this situation so that they can determine the appropriate improvements to be made.
We hope to have the opportunity to welcome you again in the future.
Response from the Quality Department
Dear Perez,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Quality Department
Response from the Quality Department
Dear Guadalupe,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Response from the Quality Department
Estimado Eduardo,
Agradecemos profundamente sus elogios respecto a nuestro apartamento. Nos complace enormemente saber que disfrutó de su estancia. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano para ofrecerle una experiencia aún más excepcional.
Response from the Quality Department
Dear Julia,
We sincerely thank you for your kind comments. We are pleased to hear that you and your family enjoyed your stay and that the flat met your expectations in terms of location and amenities. Your recommendation is greatly appreciated, and it will be a pleasure to welcome you again in the future.
Fantastic facility for a group of up to 8. Great equipment. Fantastic location to explore Granada from. Parking close. Exceptional value for money - almost unbelievable.
Arrival arrangements can do with a bit of a do-over.
Response from the Quality Department
Dear Christoffel,
We sincerely appreciate your feedback on your recent stay with us. We are pleased to hear that our accommodation was an excellent choice.
It is great to know that you found our facilities suitable for your group and that you enjoyed the flat´s facilities. We are also glad that the location was ideal for exploring Granada and that you found parking nearby. We very much appreciate your comment about the exceptional value for money you received.
We are sorry to hear that the arrival arrangements were not up to your expectations. We take your suggestion into consideration and will use it to continue to improve and provide exceptional service to all our guests.
Thank you again for choosing us and we hope to have the opportunity to host you again in the future.
Quality Department
Response from the Quality Department
Dear Calvin,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Quality Department
Response from the Quality Department
Estimado Rodrigo:
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Su reconocimiento es de gran importancia para nosotros. Esperamos con gran entusiasmo la oportunidad de volver a recibirlo en un futuro cercano.
NIce apartment, location is perfect. Big rooms, really comfortable
Response from the Quality Department
Dear Mauricio,
We sincerely appreciate your positive feedback about your recent stay in our flat. We are pleased to hear that you found the flat pleasant and that the location was perfect for you. We are also glad that you enjoyed the spacious rooms and found the atmosphere really comfortable.
Your satisfaction is our top priority and we hope to have the pleasure of welcoming you back in the future.
Quality Department
Response from the Quality Department
Estimado Manuel:
Muchas gracias por compartir sus experiencias con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción.
Departamento de Calidad.
Response from the Quality Department
Estimada Gaby:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento y del edificio con nosotros. Esperamos poder volver a recibirle muy pronto.
Het enige wat minders was dat er een rare lucht in het appartement hing. De automatische luchtverfrisser was leeg.
Response from the Quality Department
Dear Rachida,
Thank you for choosing our apartment for your recent stay, and for taking the time to share your positive experience with us. We´re thrilled to hear that you enjoyed the amenities and the location.
We apologize for the inconvenience you encountered during your stay. Ensuring a comfortable environment is important to us, and we deeply regret any discomfort you experienced. We´re actively addressing this issue to ensure an improved experience and to maintain the high standards we uphold. Your feedback is appreciated, and we hope to provide you with a more pleasant stay on your next visit to our apartment.
Quality Department
Response from the Quality Department
Dear Jeanyves
Thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a great experience and that our team made your stay memorable. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. Thank you again for your review, and we hope to see you again soon.
Ci abbiamo messo un po´ a trovare l´appartamento e il personale per il check in
Response from the Quality Department
Dear Anna,
We apologize for the inconvenience you experienced with the check-in process. Ensuring a smooth and welcoming check-in is a priority for us, and we regret any inconvenience caused. Please know that we maintain high standards for our staff´s professionalism and efficiency.
We appreciate your feedback, as it helps us identify areas for improvement. Your experience does not reflect our usual level of service, and we are taking steps to ensure that such incidents are addressed promptly. We hope you might consider staying with us again, as we are committed to providing a more enjoyable experience during your next visit.
Quality Department.
Response from the Quality Department
Dear Joshua,
It is our greatest joy to read how much you enjoyed your stay at our apartment. Thank you for giving us the opportunity to host you. We look forward to receiving you again soon.
Olor a gasoil en la entrada
Response from the Quality Department
Estimada María José:
Gracias por elegir nuestro apartamento para su reciente estancia. Apreciamos sinceramente su opinión y nos disculpamos por cualquier inconveniente que haya experimentado durante su visita. Valoramos sus comentarios y le aseguramos que estamos tomando medidas inmediatas para abordar el problema. Esperamos tener la oportunidad de recibirle nuevamente en un futuro cercano y haremos todo lo posible para garantizar una experiencia impecable la próxima vez.
Departamento de Calidad.
En el hueco de las escaleras había un olor a gasolina, imagino que de los depósitos de le calefacción.
Response from the Quality Department
Estimado Juan:
Nos complace saber que encontró el apartamento espacioso, limpio y convenientemente situado, entendemos la importancia de un ambiente agradable durante su estancia. Sus comentarios son muy valiosos.
Nos disculpamos profundamente por las molestias causadas por el olor a diesel en la entrada durante su estancia.
Nuestro equipo se compromete a proporcionar una experiencia sin problemas para nuestros clientes, y lamentamos que no se puso en contacto con nosotros durante su estancia para que pudiéramos abordar con prontitud el problema.
Por favor, sepa que tenemos un equipo dedicado disponible 24/7 para ayudar con cualquier preocupación o problema que pueda surgir. Mientras tanto, tomaremos medidas inmediatas para investigar y rectificar la situación para garantizar una experiencia más agradable para nuestros futuros huéspedes.
Nuevamente agradecemos su comentario y esperamos volver a servirles en un futuro.
Departamento de Calidad.
Response from the Quality Department
Estimada Belén:
Valoramos inmensamente sus comentarios positivos acerca de su experiencia en nuestro apartamento. Nos complace saber que su estancia fue agradable y satisfactoria. Gracias por confiar en nuestros servicios.
Response from the Quality Department
Dear Bettina,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Response from the Quality Department
Dear 기홍 이,
Thank you for your feedback. We apologize for any inconvenience caused by the odor from the drain. The issues with odors may stem from external factors such as weather conditions, but we will investigate and endeavor to prevent recurrence in the future. We appreciate your recommendation and are delighted that overall, you enjoyed your stay. We hope to welcome you back again soon.
Response from the Quality Department
Estimado Manuel:
Agradecemos sinceramente su comentario sobre su reciente estancia con nosotros. Saber que encontró el apartamento amplio, cómodo y bien ubicado nos llena de satisfacción. Nos alegra que la comunicación con nuestro personal haya sido de su agrado y que encontró el apartamento incluso mejor de cómo se describe. Ha sido un placer hospedarles, y esperamos volver a verle de nuevo en el futuro.
Muy luminoso y amplio. Comodísimo para el grupo de 8 personas que éramos. Buena ubicación, en barrio tranquilo pero cerca de restaurantes y de la avenida de tiendas y a 10’ en taxi de la Alhambra.
Servicio de Internet: Muy difícil para trabajar porque iba y venía. Además la velocidad era baja para la cantidad de personas.
Response from the Quality Department
Estimada Carla, Agradecemos sus comentarios sobre su estancia reciente. Nos complace saber que encontraron el lugar muy luminoso, amplio y cómodo para su grupo de 8 personas. La ubicación en un barrio tranquilo pero cercano a restaurantes y tiendas, son aspectos que valoramos. Lamentamos los inconvenientes experimentados con el servicio de Internet. Queremos expresar nuestras disculpas sinceras por cualquier molestia ocasionada, ya que la dificultad y la velocidad del servicio no son comunes en nuestras instalaciones. Nos habría encantado resolver el problema de inmediato, ya que consideramos crucial ofrecer una conexión a Internet eficiente para satisfacer las necesidades de nuestros huéspedes. Agradecemos su comprensión y esperamos tener la oportunidad de recibirlos nuevamente.
Departamento de Calidad
Response from the Quality Department
Dear Natalie,
Thank you for your positive feedback on the beauty, comfort, and modernity of our apartment. We appreciate your understanding regarding the issue with the bathroom pipes´ smell. We apologize for any discomfort caused; this type of unusual odors may be influenced by weather conditions that affect the environment, causing them to arise at certain times. Nevertheless, we take note of your comment and will work to improve anything necessary, aiming to prevent similar situations in the future.Your valuable input helps us improve, and we hope to have the opportunity to host you again with an even more enjoyable experience.
Response from the Quality Department
Estimada María:
Agradecemos sinceramente su generoso comentario. Nos alegra saber que disfrutó de la ubicación perfecta, así como de nuestros dormitorios amplios con cómodas y espaciosas camas. La limpieza y el confort son aspectos fundamentales para nosotros, y es gratificante saber que cumplimos con sus expectativas en estos aspectos.
Apreciamos su tiempo al compartir su experiencia positiva, y esperamos tener el placer de recibirle nuevamente en el futuro para proporcionarle otra estancia igualmente agradable.
Departamento de Calidad.
Response from the Quality Department
Estimado Victor: Agradecemos sinceramente sus comentarios y nos complace saber que en general disfrutó de su estancia en nuestro apartamento. Lamentamos sinceramente cualquier inconveniente experimentado con el olor inicial, y agradecemos su comprensión al abordar la situación de manera proactiva. Tomamos en cuenta su observación sobre los geles y champús proporcionados y lamentamos que la cantidad suministrada no haya sido suficiente, estos amenities solemos dejarlos como cortesía para hacer más amena la llegada de nuestros clientes. Apreciamos su feedback constructivo y revisaremos nuestra oferta para asegurarnos de mejorar en este aspecto. Su satisfacción es nuestra prioridad, y esperamos tener la oportunidad de recibirlo nuevamente en el futuro
Response from the Quality Department
Estimada Claudia,
Le agradecemos sinceramente por tomarse el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos llena de alegría saber que hemos cumplido con sus expectativas. Esperamos seguir siendo su elección en futuras visitas.
Departamento de Calidad.
Response from the Quality Department
Dear Ruchir,
Thank you for your thoughtful review. We´re pleased to hear that you had a comfortable stay and appreciated the accurate representation of the apartment in the photos, along with its great location. Your positive comments on communication throughout your stay are much appreciated.
We sincerely apologize for the unusual odor you encountered during your time with us. We want to assure you that we take this matter seriously. Please note that the odor is not a common occurrence and may be influenced by external conditions like the weather, but we will investigate further to address and minimize any potential impact on our future guests. Your input is invaluable, and we thank you for bringing this to our attention.
We hope to have the opportunity to welcome you back and provide an even better experience in the future.
Response from the Quality Department
Dear Sonja,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Response from the Quality Department
Dear Antoine,
Thank you very much for your kind review. We are thrilled to hear that you found the apartment spacious and well-equipped, making for a superb family stay. It is also wonderful to learn that you were met with a perfect welcome by Marta.
We strive to make our guests´ experiences memorable and comfortable, and it´s heartening to know we have succeeded with your visit. Should you decide to stay with us again, we look forward to welcoming you back for another exceptional experience.
Quality Department.
Response from the Quality Department
Dear Lauren. Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Quality Department.
Response from the Quality Department
Dear Steven,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department
Response from the Quality Department
Dear Aloke,
Thank you for taking the time to share your feedback. We´re delighted to hear that our accommodation lived up to your expectations and matched the pictures accurately. It´s wonderful to know that you found the location great and the rooms, bathrooms, and balcony comfortable.
We appreciate your comment about the kitchen stocks, and we´ll certainly take this into consideration for future improvements. Your feedback helps us enhance the experience for all our guests.
Thank you for choosing our place, and we hope to have the opportunity to host you again in the future.
Response from the Quality Department
Dear Andy. We´re delighted that you´re captivated by the beauty of Granada. It truly is a remarkable destination. Our proximity to the city´s key attractions is of utmost importance to us, as we believe that convenience enhances the overall experience for our guests. Thank you for recognizing this aspect of your stay, and we look forward to the possibility of hosting you again.
Quality Department.
Response from the Quality Department
Estimada Virginia:
Gracias por su amable y detallada crítica. Estamos encantados de conocer su experiencia positiva durante su estancia. Sus comentarios proporcionan un gran aliento para nuestro equipo. Es un placer servir a huéspedes como usted, y esperamos su regreso en el futuro.
Departamento de Calidad
Response from the Quality Department
Estimado Adrián:
Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Janelise,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Response from the Quality Department
Dear Selene Bertolozzi,
We greatly appreciate your positive and thoughtful review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Response from the Quality Department
Dear Lorenzo,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Gustavo Granados,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Great location and really nice apartment
Response from the Quality Department
Dear Hamza,
Thank you for your glowing review. We´re thrilled to hear you enjoyed the apartment and its great location. Your positive experience is our utmost reward. We´re deeply grateful for your feedback and hope to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Nola,
Thank you for your kind review! We´re delighted that you enjoyed the beautiful, clean apartment in the center of town. We´re glad it accommodated your needs and we appreciate your recommendation. Thank you for choosing our property, and we hope to welcome you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Jeff and Leighann,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Jose L.H. Campos
Quality Department Manager
it was spacious, clean and well equipped and in a perfect location for visiting all the wonderful sights of Granada.
Response from the Quality Department
Dear Julia,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Granada. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Raquel,
We would like to express our sincere gratitude for your taking the time to share your positive experience at our apartment. Your kind words are highly appreciated and it is a pleasure to know that our property exceeded your expectations. We hope to have the honour of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado David:
Le agradecemos sinceramente por su amable reseña acerca de su estancia en nuestro apartamento en Granada. Nos complace saber que disfrutó de su tiempo con nosotros y que nuestras instalaciones y servicios estuvieron a la altura de sus expectativas. Esperamos tener el placer de darle la bienvenida de nuevo en un futuro cercano.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Xavier,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Andrea,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
el alojamiento dispone de todo lo necesario ( toallas, plancha…) es bonito, estaba limpio y bien ubicado.
Response from the Quality Department
Estimada Raquel:
Muchas gracias por sus comentarios. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Gracias por valorar nuestros esfuerzos y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Deepu,
Thank you for choosing our Alhóndiga apartment. We are happy the house could comfortably accomodate you and your family. Cleanliness and confort is within our top priorities towards our guests, and for this reason we apologize for the inconvenience of the odors. For future occasions, do not hesitate to contact us, as we count with a profesional that is willing to help in order to make your stay more pleasant. Thank you again for your constructive critics. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Heather,
Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
Por ponerle alguna pega, los colchones son un poco duros y hacen falta almohadas nuevas o de viscolastica para que sea perfecto. Lo demás esta genial.
Response from the Quality Department
Estimada Inmaculada:
Ante todo agradecerle por habernos elegido para su estancia en Granada y por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Ann-Katrien,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.
Jose L.H. Campos
Quality Department Manager
Lo único que no nos gustó fue el olor que había a veces, pero nos comentaron que estaban trabajando para arreglarlo y además nos compensaron por las molestias.
Response from the Quality Department
Estimado Jose Gabriel:
Agradecerle sus amables palabras hacia nuestro apartamento, resaltando la atención recibida cuando trajo a nuestro conocimiento el problema con los olores. Nos alegra saber que estuvo satisfecho con el servicio y
estaremos encantados de volver a recibirle cuando desee.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimado Javier:
Gracias por su valiosa reseña y por hacernos saber aspectos en los que aún podemos mejorar para hacer de la estancia de nuestros huéspedes una experiencia inolvidable. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
El edificio olía demasiado mal y por tanto el piso igual, había que ventilar porque era horrible!!
Response from the Quality Department
Estimada Rosmailyn:
Aunque lamentamos sinceramente su desilusión con su estancia en el apartamento Alhóndiga, nos gustaría darle las gracias por compartir su opinión, ya que nos ayuda a identificar las áreas de mejora y actuar de inmediato con el fin de mejorar la experiencia de nuestros clientes en el futuro.
Lamentamos leer acerca de su descontento con los olores en su apartamento. En Genteel Home nos esforzamos por proporcionar la eficiencia total en el área de limpieza. Somos plenamente conscientes de que la higiene y la limpieza son aspectos de gran importancia para que nuestros huéspedes se sientan cómodos al 100% en nuestros alojamientos. Para una ocasión futura, por favor no dude en contactar con nosotros para darnos la oportunidad de ayudarle y mejorar su estancia.
Gracias nuevamente por su visita y críticas constructivas, nuestro objetivo principal es que asegurar a nuestros huéspedes se sientan cómodos y disfruten plenamente de sus visitas. Estamos ansiosos por tener la oportunidad de recuperar su confianza.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimado Alejandro:
Gracias por alojarse por nosotros y por escribir esta reseña. Nos alegra saber lo cómodos que han estado en el apartamento durante su estancia. Esperamos poder volver a recibirles muy pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimado Ignacio:
Gracias por elegir nuestro alojamiento para su estancia en Granada y por esta reseña. Lamentamos los inconvenientes que describe. Puede estar seguro de que hemos tomado nota para solventarlos, así como para aumentar el menaje de la cocina.
De nuevo, gracias por alojarse con nosotros. Esperamos poder volver a recibirle de nuevo para superar sus expectativas.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Victoria,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Response from the Quality Department
Dear Thiago, Thank you for sharing your insights of the apartment with us. We are glad you enjoyed the accommodation and hope to receive you again on your next trip to Granada.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimada Mayra,
Muchas gracias por la evaluación. Nos alegramos de que la casa superara sus expectativas y de que la ubicación fuera de lo más conveniente para usted. Le agradecemos también sus críticas constructivas. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Tim, we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Response from the Quality Department
Dear Ernesto,
thank you for sharing your insights and reccomendations about the apartment. We are happy you enjoyed your overall stay and we hope you give us the opportunity to host you again making sure we exceed your expectations.
The apartment is very nice, with 10 people we had no problem with space. And really very well located, restaurants and the cathedral are right next door and the Alhambra is about 20 minutes away.
The kitchen lacks a few kitchen utensils, so if you go to the restaurant no problem but otherwise it can sometimes be awkward (ex: no vegetable peeling) and the glasses are huge which makes it quickly fill the dishwasher.
Response from the Quality Department
Dear Maxime,
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Elliot, We are very happy that you could fulfill a longlife dream and that staying at our apartment made that dream even better. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Response from the Quality Department
Dear Alastair,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Granada. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Dimensiones del alojamiento, equipamiento del mismo, su ubicación
Nada a destacar
Response from the Quality Department
Estimado José Manuel:
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos para su visita a Granada. Esperamos poder darle la bienvenida de nuevo muy pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimado Alvaro, muchas gracias por su amable opinión de nuestro apartamento. Nos alegra saber que disfrutó tanto de su experiencia en nuestro apartamento y esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Mauricio, thank you very much for staying with us and for highlighting the comfort we provide. It was apleasure to assist you on this occasion.
We hope to see you soon again.
Aija T.
Quality Department
Response from the Quality Department
Estimado Julio, muchas gracias por elegir nuestra propiedad una vez más para sus vacaciones y por compartir esta maravillosa opinión sobre su reciente estancia con nosotros. Es muy gratificante leer que seguimos cumpliendo sus deseos y necesidades vacacionales año tras año. Esperamos su próxima visita.
Aija T.
Departamento de Calidad
Response from the Quality Department
Estimada Silvia, nos gustaría agradecerle sus comentarios tan positivos que ha compartido referente a su estancia en nuetsro apartamento, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Esperamos poder servirle de nuevo en el futuro.
Aija T.
Quality Department
Response from the Quality Department
Thank you Alessandra for staying with us and for your positive feedback. We are delighted that you enjoyed the comfort we provide and our excellent location.
We hope to meet you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Jacques, thank you for this wonderful review, it has been a pleasure for us to read it and we look forward to serving you again soon.
Aija T.
Quality Department
Response from the Quality Department
Thank you very much for your feedback. We are glad to know that you had a comfortable stay in our apartment with location which offers access to many key sites in the city and gives great local feel.
We look forward to serving you again soon.
Aija T.
Quality Department
Response from the Quality Department
Thank you very much fo rtaking the time to share your opinion about your stay. We are glad to know that you had a lovely time with us and we look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Matt, thank you for this wonderful review, it has been a pleasure for us to read it and we look forward to serving you again soon.
Aija T.
Quality Department
Response from the Quality Department
Estimado Angel, en primer lugar, nos gustaría agradecerle su comentario elogiando su reciente estancia en nuestro apartamento. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Location. Many bedrooms and bathrooms.
Very strong smell… almost like broken deer pipes.
Response from the Quality Department
Thank you very much for taking the time to review your stay with us. We highy appreciate your feedback and comments as they help us to understand what our guests enjoy the most of our apartment and give us an opportunity to address areas of improvement.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Dear Kirstin, thank you verymuch for your feedback. We are glad to know that our property met your group´s expectations and we hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Response from the Quality Department
Estimado Manuel, muchas gracias por su comentario tan reconfortante.
Estamos muy contentos de leer que le gustó el apartamento y que lo ha encontrado muy limpio y cómodo en todo momento.
Gracias también por su encantador comentario sobre el servicio que recibió por parte de los miembros del equipo. Nos aseguraremos de hacerles llegar sus amables palabras, las cuales van a significar mucho para ellos.
Esperamos volver a verle pronto.
Aija T.
Departamento de Calidad
Bra läge. Trevlig och välutrustad lägenhet. Bra gemensamma utrymmen, fina sovrum och sängar. Gångavstånd till sevärdheter, restauranger mm.
Response from the Quality Department
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Aija T.
Quality Department
Response from the Quality Department
Estimada Elena, Muchas gracias por el tiempo dedicado en compartir sus impresiones personales sobre su estancia en nuestro apartamento. Siempre estamos abiertos a recibir sus comentarios, ya que ello nos permite mejorar continuamente la experiencia que creamos para nuestros huéspedes.
Gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Christine, we appreciate your opinion about your experience in our apartments
The satisfaction of our guests is our main objective and there is nothing better than knowing that we have managed to exceed your expectations and the apartment met your group´s needs.
Thank you again for this positive review of your stay with us, we look forward to your next visit.
Aija T.
Quality Department
Response from the Quality Department
Thank you very much for sharing your experience. We are glad to know that the stay with us made such a positive vacation memories for you and we look forward to having the opportunity to serve you and your family again in the future.
Aija Teilane
Quality Department
Durante nuestra estancia el piso tuvo un olor a cañería todo el tiempo. A pesar q los baños estaban limpios. No hay parking
Response from the Quality Department
Muchas gracias por compartir su experiencia con nosotros.
Gracias por destacar la amabilidad de nuestro personal y comodidad del apartamento.
lamentamos cualquier inconveniente que tuvieron durante su estancia, pasamos sus comentarios a nuestro departamento de mantenimiento para que puedan revisar la situación con el fin de arreglar cualquier problema.
Una vez más le agradecemos su opinión de nuestro apartamento y esperamos poder servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Todo super limpio. Apartamento tal cual las fotos, éramos 10 personas y teníamos espacio suficiente para todos.
No fue nada que perjudicará nuestra estancia, pero el WiFI no funcionaba.
La ubicación, la distribución del piso y el tamaño. Muy cómodo y moderno. Éramos 10 personas y todos tuvimos nuestro espacio. Es tal cual las fotos.
Response from the Quality Department
En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su visita, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Agradecemos su amable opinión de nuestro apartamento y esperamos poder servirle de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Te agradecemos tu comentario, pero como te dijimos esa noche hubo un montón de problemas eléctricos en la zona, en parte de la ciudad y en otras ciudades. Aún así, al día siguiente fue un técnico a revisar la instalación, que como viste era totalmente nueva, y estaba todo correcto. Lamentamos que hayáis tenido esa mala experiencia, ajena totalmente al apartamento. Desde Genteel home siempre intentamos que tengáis la mejor estancia posible. Equipo de GH