High quality apartment equipped and furnished to the smallest detail. Totally renovated in a building from the 19th century without elevator, it transports us to another era thanks to its hydraulic floors, moldings and original carpentry and furniture.
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Romanilla Apartment
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Response from the Quality Department
Estimada María,
Le agradecemos sinceramente por sus amables palabras y por compartir su experiencia. Nos alegra saber que disfrutó de su estancia y que encontró el apartamento práctico, cómodo y bien ubicado.
Será un placer recibirle nuevamente en el futuro.
Departamento de Calidad
Response from the Quality Department
Dear Abbey,
Thank you so much for your kind words and thoughtful review. We are thrilled to hear that you enjoyed the uniqueness of the space, the decorations, and the multiple living areas. It’s wonderful that you found everything clean, bright, and cozy.
We are also pleased that you appreciated the location, with its great selection of coffee shops and restaurants, as well as the quiet atmosphere at night. It’s fantastic to know that the apartment was a perfect fit for your group.
Your recommendation means a lot to us, and we would be delighted to welcome you again in the future.
Response from the Quality Department
Estimada Andrea,
Muchas gracias por compartir su experiencia. Nos alegra saber que disfrutó de la belleza y la ubicación del apartamento, así como de la comodidad de las camas y la cocina bien equipada. Nos complace también que el aislamiento acústico le permitiera descansar sin molestias a pesar de estar en una zona de restaurantes y bares.
Es un placer saber que Elvira le recibió de manera tan atenta y que las instrucciones fueron claras y útiles. Agradecemos sinceramente sus comentarios y esperamos poder recibirle nuevamente en el futuro para ofrecerle otra estancia agradable.
La ubicación y todo en general
Las puertas de los baños, muy difícil cerrarlas.
Response from the Quality Department
Estimada Mary Paz,
Gracias por su comentario y por compartir su experiencia. Nos complace saber que disfrutó de la ubicación y de su estancia en general.
Lamentamos que las puertas de los baños le hayan resultado difíciles de cerrar. Tenga por seguro que tomaremos en cuenta su observación para revisar y mejorar este aspecto.
Esperamos poder recibirle nuevamente en el futuro y ofrecerle una experiencia aún más satisfactoria.
Departamento de Calidad
Response from the Quality Department
Estimada Angela,
Muchas gracias por su amable comentario. Nos alegra saber que disfrutó de la casa, su amplitud y la atención recibida por parte de la propiedad. También nos complace que la ubicación haya sido de su agrado.
Será un verdadero placer recibirle nuevamente en el futuro. Agradecemos su confianza y recomendación.
Departamento de Calidad
La situación en pleno centro. La amplitud del apartamento y la decoración del mismo.
Que fuese un tercero sin ascensor
Response from the Quality Department
Estimado Chus,
Le agradecemos sinceramente por compartir su comentario. Nos complace saber que disfrutó de la ubicación céntrica, la amplitud del apartamento y su decoración.
En relación con la falta de ascensor, entendemos que esto pueda haber representado un inconveniente, aunque este detalle está especificado en la descripción de nuestro anuncio. Sin embargo, la ausencia de ascensor en algunos edificios del centro de la ciudad se debe a la necesidad de preservar el patrimonio histórico. Agradecemos su comprensión en este aspecto y le pedimos disculpas por cualquier inconveniente que esto haya podido ocasionar.
Esperamos tener el placer de recibirlo nuevamente en el futuro.
Departamento de Calidad
Response from the Quality Department
Dear Sebastian,
We sincerely thank you for your review. We are pleased to hear that you enjoyed the excellent location of our flat and that you found it beautiful. Your satisfaction is very important to us.
We look forward to welcoming you again on your next visit.
Echamos en falta en la cocina trapos para recoger y secar la vajilla, por lo demás genial!!.!
Response from the Quality Department
Estimado Juan Antonio,
Le agradecemos sinceramente por sus amables comentarios. Nos complace saber que disfrutaron del apartamento y su decoración, así como que se sintieron a gusto durante su estancia.
En relación a su observación sobre la falta de trapos en la cocina, agradecemos su sugerencia y la tendremos en cuenta para futuras mejoras.
Una vez más, gracias por su valoración, y esperamos tener el placer de recibirles nuevamente en el futuro.
Departamento de Calidad
la ubicación y la decoración
es un tercero sin ascensor y no se indica en el anuncio. podrían poner gel en el baño
Response from the Quality Department
Estimada Alejandra,
Le agradecemos mucho sus amables comentarios sobre la ubicación y la decoración del apartamento. Nos alegra saber que estos aspectos fueron de su agrado.
Lamentamos cualquier inconveniente que la falta de ascensor haya podido ocasionar durante su estancia. Cabe a resaltar, que esta información puede verse reflejada en el anuncio de nuestra página web. Esto es común en muchos edificios del centro histórico, ya que se busca preservar el patrimonio y la historia de estas construcciones.
En cuanto a los amenities, siempre proporcionamos productos de cortesía para que la llegada de nuestros huéspedes sea más agradable. Sin embargo, agradecemos su sugerencia y la tendremos en cuenta para futuras mejoras.
Gracias nuevamente por su valoración, y esperamos tener la oportunidad de recibirle de nuevo en un futuro.
Departamento de Calidad
Un espacio espectacular en una localización privilegiada y una atención exquisita.
Todo perfecto
Response from the Quality Department
Estimado Pedro,
Le agradecemos profundamente sus amables palabras. Nos complace saber que ha disfrutado tanto del estilo y el encanto de la casa, como de su ubicación privilegiada y del servicio recibido. Nos esforzamos por ofrecer una experiencia memorable a nuestros huéspedes, y comentarios como el suyo nos motivan a seguir mejorando.
Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
Response from the Quality Department
Dear Auralis,
Thank you very much for your kind review. We are pleased to hear that you found the flat stylish, comfortable and well located. It gives us great satisfaction to know that you enjoyed your stay and that you would be willing to recommend us to your friends. We look forward to welcoming you again in the future.
Response from the Quality Department
Estimada Amparo,
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar el trato ofrecido por el personal. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Response from the Quality Department
Dear Jonathan,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Response from the Quality Department
Dear Kristan,
we truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Quality Department
Response from the Quality Department
Dear Kate,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Quality Department
Response from the Quality Department
Dear Matthew,
We are thrilled that you had a pleasant stay in Granada and that you enjoyed the many benefits of the apartment. Thank you for your kindness when writing this review. We look forward to your next visit.
Response from the Quality Department
Dear Joe,
Thank you for your detailed feedback on your recent stay in Granada. We appreciate your comments and would like to address some of the points you raised.
Firstly, we would like to highlight that on our website, you can find detailed descriptions of all our accommodations and buildings, including information on whether they have elevators or not. Additionally, due to the privileged location of the apartment, the plumbing system may be old, so we kindly ask guests not to flush toilet paper to prevent any issues.
We are grateful for your advice regarding the beds, and we will take this into consideration for future improvements. Regarding the noise issue with the neighbor, we understand the importance of rest and will ensure that all guests are respectful of quiet hours to maintain a peaceful environment.
We are glad to hear that you enjoyed the spaciousness of the unit and the view of Plaza Romanilla. We apologize for any inconvenience with the parking situation and the lack of kitchen equipment. Your feedback is valuable to us, and we will strive to make necessary enhancements for a more comfortable stay in the future.
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable visit to Granada.
Quality Departmetn.
Response from the Quality Department
Dear Laura,
We sincerely appreciate your kind words. We are pleased to hear that the flat exceeded your expectations and that you enjoyed your stay. We are glad that you appreciated the location of the flat with its proximity to the cathedral.
We look forward to welcoming you again in the future.
Quality Department
Response from the Quality Department
Dear Payal,
Thank you for your feedback and for choosing to stay with us. We are pleased to hear that you found the apartment beautiful.
We regret that you encountered issues with the absence of a lift and the layout of the apartment. We strive to be as transparent as possible regarding the details of our accommodations. Information about the floor location, the presence or absence of a lift, and the distribution of rooms and bathrooms is clearly stated on our website to help our guests make informed decisions at the time of booking.
We apologize for any discomfort this may have caused and appreciate your feedback, which helps us to improve our service.
Thank you again for your comments. We hope to have the opportunity to welcome you back in the future and provide a more convenient and comfortable experience.
Response from the Quality Department
Dear Wendy,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Response from the Quality Department
Dear Danish,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
3⁰ sin ascensor, y poco insonorizado
Response from the Quality Department
Estimado Jose María:
Le damos las gracias por hacernos llegar su opinión, que ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita.
Departamento de Calidad.
Response from the Quality Department
Dear Pimchand,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Response from the Quality Department
Dear Chris,
Thank you for staying with us and for taking the time to share such a lovely review. We hope you give us the chance to welcome you again soon.
Response from the Quality Department
Dear Jami,
Thank you for taking the time to share your experience of your recent stay at our apartment. We´re thrilled to hear that you enjoyed the excellent location. It´s wonderful to know that you found the plaza charming and appreciated its car-free environment.
We´re delighted that you found the apartment to be very clean and spacious, providing you with a relaxing environment. We appreciate your note regarding the disposal of toilet paper and will ensure that this information is clearly communicated to future guests to avoid any inconvenience. Additionally, we apologize for any inconvenience caused by the lack of spices, cutting board, or towels in the kitchen. Your feedback is valuable to us, and we will take it into consideration to enhance the overall experience for our guests.
Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.
Quality Department.
Response from the Quality Department
Estimado Carlos:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento y del edificio con nosotros. Esperamos poder volver a recibirle muy pronto.
Response from the Quality Department
Dear Ariane,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Response from the Quality Department
Dear Auour,
Thank you very much for your kind words. We´re thrilled to hear that you enjoyed your stay in our beautiful apartment in the heart of Granada. Your satisfaction is our priority, and we´re delighted that everything met your expectations. Should you ever return to Granada, we would be honored to host you again.
Waterpressure, but that’s to be expected in older buildings, no big deal.
Response from the Quality Department
Dear Anita,
Thank you very much for sharing your feedback with us. We´re thrilled to hear that you found our establishment to be huge with original decoration, providing a very home-like and charming atmosphere. Your kind words are truly appreciated.
Regarding the water pressure issue, we apologize for any inconvenience this may have caused. Rest assured, we are continuously working to improve our facilities and ensure the comfort of our guests. We appreciate your understanding and look forward to welcoming you back for another delightful experience in the future.
Quality Department.
Response from the Quality Department
Estimada Susana:
Nos complace enormemente saber que su estancia fue satisfactoria y que disfrutaron de nuestro amplio y bien decorado apartamento. Nos alegra saber que las camas fueron cómodas y que nuestro personal pudo brindarles un servicio amable. Esperamos darles la bienvenida nuevamente en el futuro.
Departamento de Calidad.
Response from the Quality Department
Estimada Eva María:
Agradecemos sinceramente sus amables palabras y nos complace saber que disfrutó de su estancia en nuestro apartamento. Nos alegra saber que nuestra ubicación en pleno centro, la limpieza y la flexibilidad en el horario de llegada fueron de su agrado.
Lamentamos cualquier inconveniente relacionado con la descarga de maletas y la falta de ascensor, pero le agradecemos su comprensión al respecto, dado que, acceder al centro de la ciudad con coche no está permitido, pero siempre podemos recomendar las mejores opciones para llegar al corazón de la ciudad; con respecto al ascensor, tal y como nos comenta, al tratarse de edificios antiguos no se pueden hacer obras en los mismos por motivos de mantener su arquitectura original. Gracias por su comentario, y esperamos darle la bienvenida nuevamente en el futuro
Response from the Quality Department
Dear Lucy,
Thank you for taking the time to provide such a detailed review. We are glad to know that you found the apartment just as the photos and its convenient location. Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Response from the Quality Department
Estimado Galdeano:
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento. Es un honor recibir a clientes como usted.
Response from the Quality Department
Dear Elana,
Thank you for taking the time to share your feedback. We´re glad to hear that you found the location good. Your input helps us enhance the guest experience. We appreciate your visit and hope to welcome you back in the future.
Response from the Quality Department
Dear Jenny, We sincerely appreciate your thoughtful feedback. It is gratifying to hear that you found the location convenient and the check-in process seamless, with the added flexibility of an early check-in accommodated. The compliments on the aesthetics and suitability for a large group are truly valued. We hope to have the pleasure of hosting you again in the future.
Quality Department
Response from the Quality Department
Estimado Salomon, Agradecemos sinceramente su amable comentario sobre su estancia. Nos complace saber que disfrutó de la limpieza, organización, ubicación y rápida comunicación. Su satisfacción es nuestra prioridad. Esperamos tener el honor de recibirlo/a nuevamente.
Departamento de Calidad
Response from the Quality Department
Estimada Rene,
Nos alegra saber que disfrutó de una inmejorable ubicación en el centro de la ciudad y que todo estuvo muy bien. Agradecemos sus amables palabras. Estaremos encantados de recibirle nuevamente en el centro de la ciudad.
Departamento de Calidad
Response from the Quality Department
Dear Ron, We´re delighted to hear that you found the apartment amazing and enjoyed its great location for exploring Granada. We appreciate your feedback and look forward to the opportunity of hosting you again.
Quality Department
No tienen adecuada la instalación eléctrica, falta de potencia contratada. No podíamos dejar todos los radiadores encendidos para que la casa se calentara, saltaba el automático. Tampoco los aparatos de aire/calor. La primera noche pasamos frío. Tuvimos qué solicitar edredones para taparnos.
Response from the Quality Department
Estimado Eduardo:
Gracias por compartir su experiencia con nosotros y nos alegra saber que la ubicación fue de su agrado. Sin embargo, Lamentamos sinceramente los inconvenientes que experimentaron durante su estancia y agradecemos que haya compartido sus comentarios con nosotros. Entendemos la importancia de una estancia cálida y cómoda, motivo por el cual nuestra empresa procedió a compensarles por los inconvenientes ocasionados. Hemos tomado nota de la situación con la instalación eléctrica y queremos expresar nuestras disculpas por cualquier molestia causada. Hemos trabajado en la mejora de la misma para que no se repitan situacione sismilares. Apreciamos su comprensión y la oportunidad de mejorar. Esperamos sinceramente que considere regresar en el futuro para brindarle una experiencia más placentera.
Departamento de Calidad.
Response from the Quality Department
Dear Bob,
Thank you for taking the time to share your experience. We´re delighted to hear that you and your family enjoyed the charming and spacious apartment, finding it well-equipped and in a fantastic location. Your feedback about the noise from the square is duly noted, and we´re pleased the shutters made its works perfect to mitigate it. We look forward to welcoming you and your family back in the future.
Response from the Quality Department
Dear Veronika,
Thank you for your wonderful review. We´re thrilled to hear that you and your family enjoyed your stay in our Granada apartment. It´s fantastic that you appreciated the stylish yet functional design and the ideal location close to restaurants, tavernas, and shops. We´re glad our communication and tips added to your positive experience. We´d be delighted to host you again in the future. Your feedback is invaluable to us.
Waarschijnlijk is er vaker geluidsoverlast bij de benedenburen want de buurvrouw stond hysterisch boos voor de deur te schreeuwen over het geluid, in ons geval bij ´gewoon dagelijks´ gebruik van het appartement; niet ideaal in die zin voor een gezin met kinderen. Ook minder handig met kjnderen; het is op drie hoog (veel trappen!)
Response from the Quality Department
Dear Jolijn,
Thank you for sharing your experience, and we´re thrilled to hear that you found our apartment spacious, beautifully decorated, and that it instantly felt like home. We take pride in our eclectic style and are delighted that it resonated with you.
We apologize for any inconvenience caused by noise from the lower floors and neighbours, it is something external to our control and unusual, but we understand that this might not be ideal. We will take steps to improve the soundproofing and to ensure correct insulation.
Regarding the stairs, we would like to clarify that due to the historical importance of our building, new constructions, such as a lift, are not allowed, given the architectural value of the building. For this reason, access to the different floors of the building must be gained via the stairs. We regret any inconvenience in this respect.
Your comfort and satisfaction are important to us, and we´re committed to continually improving our guests´ experiences.
Quality Department.
Response from the Quality Department
Dear Debbie,
Thank you for sharing your detailed feedback on your experience at our flat. We´re delighted to know that you found the space beautifully appointed and spacious, and that the building´s charm and the picturesque plaza added to the allure of Old Spain.
We apologize for any inconvenience caused by noise in the corner bedroom. However, we´re glad to hear that the other bedrooms provided a quieter night´s rest. We will take actions to improve the soundproofing of the rooms.
It´s fantastic to hear that the location served you well, offering easy access to the Cathedral, a variety of restaurants, and the convenience of the hop-on bus stop right on the plaza.
Your feedback is greatly appreciated and will assist us in refining and enhancing our guests´ experiences. We hope to have the pleasure of hosting you again in the future for an even more enjoyable stay.
Las camas por un lado. Tenía secador q no funcionaba tuve que ir a secar el pelo a una cafetería. Luego el lunes me dejaron uno. Si ya sabían q no funcionaba para q lo dejan allí?. Por último los baños. Si ibas al baño no podías tirar el papel en el retrete porque se atascaba.
Response from the Quality Department
Estimada Isabel,
Agradecemos se haya tomado su tiempo para compartir su experiencia con nosotros. Nos alegra saber que la ubicación de nuestro apartamento fue de su agrado. Por otro lado, lamentamos los inconvenientes encontrados durante su estancia. Nos alegra saber que nuestro equipo de atención al cliente le pudo reponer un secador nuevo después de que nos trasladase la información sobre el mal funcionamiento del anterior. Respecto al baño, en algunas ciudades no esta permitido arrojar papeles en los WC, por lo que ofrecemos otras alternativas para deshacerse de estos residuos como papeleras en todos los baños. También nos gustaría enfatizar que esta práctica nos ayuda a contribuir a la sostenibilidad ambiental al reducir la presión sobre nuestro sistema de alcantarillado local y promover la eliminación responsable de residuos. Por ultimo, tomaremos nota sobre su comentario acerca de las camas para realizar las mejoras que sean necesarias.
Le agradecemos su comentario ya que nos ayuda a identificar que zonas debemos mejorar, para poder ofrecer a todos nuestros clientes el mejor servicio posible. Esperamos nos de otra oportunidad en el futuro para brindarle una estancia lo más satisfactoria posible.
Departamento de Calidad.
Response from the Quality Department
Dear Nathalie,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Response from the Quality Department
Dear Fatima,
We greatly appreciate your kind words and positive feedback. It´s wonderful to hear that you found our apartment unique and enjoyed its central location in the heart of town. Also, is pleased that you found the apartment very clean. Elvira, our host, is truly exceptional, and we´re delighted that you experienced her friendly and responsive hospitality.
Your endorsement means a lot to us, and we would be thrilled to have you as our guest again. Thank you for choosing us, and we eagerly await the opportunity to host you once more in the future.
Response from the Quality Department
Dear Kim,
Thank you for taking the time to share your positive feedback about your stay. We are delighted to hear that Elvira was very helpful during your check-in process. Providing excellent service to our guests is a priority for us.
We´re pleased that you enjoyed the eclectic decoration of the apartment and found it comfortable. Our prime location in the historic center is indeed one of our most treasured features, and we´re glad it contributed to your overall experience.
Should your travels bring you back to this area, we would be more than happy to host you again.
Response from the Quality Department
Dear Connor,
Thank you for taking the time to share your feedback. We are thrilled to hear that you had an amazing stay at our place and that you found our location convenient for exploring the city center and accessing buses.
We´re pleased to know you appreciated the cool decor and the well-stocked kitchen. Your note about being mindful of noise is duly noted, and we appreciate your consideration for our neighbors.
Thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again during your next exploration of Granada.
Response from the Quality Department
Dear Paul,
Thank you for taking the time to share your positive feedback. We´re thrilled to hear that you had a great experience at our place and that you found our location and furnishings to your liking.
Providing a comfortable and enjoyable stay is our top priority, and your kind words encourage us to maintain our standards.
If you ever plan to return, please don´t hesitate to reach out. We would be delighted to host you again.
Response from the Quality Department
Dear Stephanie,
Thank you so much for your delightful review. We´re thrilled to hear that you found our apartment beautiful and that its central location enhanced your stay in Granada. Roberto is indeed a fantastic host, and we´re pleased to know you appreciated his hospitality.
Your kind words and the prospect of your return mean lot to us. We´d be absolutely delighted to host you again whenever you visit Granada.
Response from the Quality Department
Dear Zach, We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay. Thank you for being a part of our journey and for your kind words.
Quality Department
Response from the Quality Department
Estimado Jorge:
Apreciamos enormemente su crítica positiva y considerada. Es gratificante saber que disfrutó de su estancia. Sus observaciones nos inspiran a seguir brindando un servicio excepcional.
Response from the Quality Department
Dear Gregory,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Aditya,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Response from the Quality Department
Dear Megan Blake,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Response from the Quality Department
Estimado Aldo,
Gracias por compartir su valiosa crítica. Saber que tuvo una estancia agradable es un fuerte testimonio de la dedicación de nuestro equipo. Ponemos a nuestros huéspedes en primer lugar en todo lo que hacemos y estamos ansiosos de darle la bienvenida de nuevo en su próximo viaje.
Es un tercero sin ascensor.
Response from the Quality Department
Estimada Irene, Agradecemos sus amables palabras y nos alegra saber que disfrutaron su estancia en nuestro apartamento. Nos disculpamos sinceramente por cualquier inconveniente que puedan haber experimentado y haremos todo lo posible para garantizar una experiencia aún mejor en el futuro.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Mariella,
Thank you for your detailed review. We´re glad you enjoyed the beautifully furnished apartment and its central location. We appreciate your feedback regarding the hot water and plumbing, and we´ll take it into consideration for future improvements. Overall, we´re pleased that you found the house clean and comfortable, and we would be happy to welcome you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Hannah. Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon. Jose L.H. Campos. Quality Department Manager.
Response from the Quality Department
Dear Rachid,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Brandon,
We would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work. Your opinion is very important to us, and we look forward to serving you again in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Braelin,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Granada. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear John,
It is wonderful to hear that you had an enjoyable experience at our apartment. Your positive feedback about accommodation is highly appreciated, and we take pride in providing excellent service. We hope to have the pleasure of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Rafael:
Nos complace que haya disfrutado de su estancia en nuestro apartamento y que haya encontrado nuestras instalaciones limpias y cómodas. Agradecemos su amable reseña y esperamos tener la oportunidad de servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Dear Leticia,
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment in Granada. Your kind words about our accommodation and services are highly appreciated, and we are glad to know that we exceeded your expectations. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Angie,
Thank you for sharing your experience at our apartment. We are thrilled to hear that you loved the spot-on decor and found our location convenient for exploring Granada.
We are sorry to hear about the noise from the street that affected your sleep quality. We understand that this can be frustrating and we apologize for any inconvenience caused.
Regarding the noise transfer to the floors below, we appreciate you bringing this to our attention. We will consider any improvements we can make to enhance our guests´ experience.
Thank you for choosing our apartment for your stay in Granada. We hope to welcome you back soon for an even better stay.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Jeffrey,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Dear Kristina,
Thank you for making us your choice and for praising the benefits of the apartment. However, we are saddened that some details prevented your stay of being perfect. Do not hesitate to contact us in the future to give us the opportunity to assist you during your stay and once again, thank you for making us your preferred apartment.
Jose L.H. Campos
Quality Department Manager
Muy buena ubicación y casa muy amplia. Muy buena limpieza y atención por parte de los propietarios.
Fuimos en una temporada bastante fría y la casa no llegaba calentarse bien pero con ropa de abrigo no se estaba mal.
Response from the Quality Department
Estimada Carmen:
Gracias por alojarse con nosotros y por sus comentarios, ya que nos ayudan a entender cómo experimentan nuestros huéspedes su estancia con nosotros. Lamentamos que el apartamento no alcanzara su temperatura ideal. En futuras ocasiones, no dude en contactar con nuestro personal, ya que estará encantado de ayudarle o facilitarle opciones para calentar la casa a su temperatura deseada. Esperamos poder volver a recibirle de nuevo en nuestros apartamentos pronto.
Jose L.H. Campos
Director de Calidad
La casa es tal cual las fotos. Estaba todo limpisimo. Equipado. Ubicación excepcional, en pleno centro. La chica que nos entregó las llaves es muy simpática y atenta. Nos proporcionó un montón de información acerca de sitios que visitar.
Lo que menos nos gustó fue que con la calefacción encendida, saltaban constantemente los plomos. Éramos 6 para ducharnos y el último se duchó con agua fría. A pesar de pasar poco tiempo en casa, sólo para dormir, una vecina nos dio un susto. Nos chilló en un momento determinado para pedir silencio cuando tan sólo nos estábamos riendo. Inmediatamente nos callamos pero, el aislamiento no es muy bueno, ya que tanto el frío como el sonido traspasan fácilmente las paredes. Son muy puntuales a la hora de dejar el alojamiento. No dejan ni 5 min de cortesía para que termines de sacar las maletas.
Response from the Quality Department
Estimada Elena:
Le agradecemos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro apartamento, en Genteel Home siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.
Apreciamos que comparta con nosotros las impresiones que describe; lamentamos si estas han afectado negativamente a su estancia.
Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.
Jose L.H. Campos
Director de Calidad
Response from the Quality Department
Estimada Natalia:
Sentimos profundamente escuchar que no disfrutara al máximo de su experiencia en nuestro apartamento, ya que nos esforzamos día a día en convertir cada estancia en algo inolvidable. Hemos revisado en detalle sus comentarios, junto con nuestros equipos y responsables de cada departamento, y nos gustaría asegurarle que todos sus problemas están siendo atendidos.
Contamos con un equipo disponible las 24 horas y no hemos tenido constancia de que se les contactara para afrontar los problemas que describe. Estamos aquí para ofrecer estancias de calidad; no dude en comunicarnos cualquier problema que tenga en futuras estancias, tanto si es debido a la electricidad o a algún vecino.
Gracias nuevamente por su visita y críticas constructivas, nuestro objetivo principal es que asegurar a nuestros huéspedes se sientan cómodos y disfruten plenamente de sus visitas. Estamos ansiosos por tener la oportunidad de recuperar su confianza.
Jose L.H. Campos
Director de Calidad
Location, spaciousness, cleanliness. Modern, well equipped kitchen.
We had trouble finding the property. It’s a big door behind the statue of a man & donkey. More specific directions would have saved a lot of stress. No double glazing in third bedroom so it’s noisy. No fans in bathrooms. Doors in bathrooms don’t close properly.
Response from the Quality Department
Dear Catherine,
thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Jose L.H. Campos
Quality Department Manager
The apartment is much bigger than it looks in the photos. The decor is truly sublime, down to the smallest detail. And the location, in a lively square, is perfect for discovering Granada.
Response from the Quality Department
Dear Ines,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
the location is perfect! the apartment is beautiful and very large, special interior design had everything we needed.
the hot water pressure was not strong enough. one of the rooms doesn’t have double windows so it’s a bit noisy at night but we were ok with it.
Response from the Quality Department
Dear Anat,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Jose L.H. Campos
Quality Department Manager
Response from the Quality Department
Estimado Juan:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento y del edificio con nosotros. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
everything was just perfect
todo. el apartamento está en la mejor zona de Granada, una ubicación perfecta, decorado con muchísimo gusto y Naysha es encantadora. lo elegiríamos mil veces!
nada. todo es perfecto
Response from the Quality Department
Estimada Elvira, queremos darle las gracias por compartir esta opinión sobre su estancia en nuestro apartamento. Estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Gracias por valorar nuestros esfuerzos.
Esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
We visited 5 cities in Spain and hands down, this was the very best place we stayed. The apartment is absolutely beautiful! It is the entire third floor of the building and is located in the most beautiful plaza in Granada. Each room is beautifully decorated and much love has gone into maximizing the beauty of the original architecture . There are lots of fabulous restaurants and great shopping in the immediate area. Elvira was absolutely wonderful. She showed us around the apartment and was easy to reach. She was amazing. We loved her enthusiasm and great energy! This stay was a major highlight of our two week trip.
Response from the Quality Department
Dear Kathy, thank you very much for taking the time to share your personal experience in our apartment. We are very grateful for your highlights on the beauty of our installations and our excellent location. We also highly appreciate your kind words about our team, we are delighted to know that our dedicated staff plays a key role to our guests´ overall experience.
We are delighted to read that we were able to match your expectations on this occasion and hope to have the opportunity to welcome you back on your next visit to Granada.
Aija T.
Quality Department
Response from the Quality Department
Estimado Julio, en primer lugar, nos gustaría agradecerle que escogiera nuestro apartamento para su estancia y por recomendarnos a otros huéspedes, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros. Esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
La decoración, la distribución, comodidad todo es perfecto
Volveremos!!!
Response from the Quality Department
Estimada Carolina, muchas gracias sus comentarios. Estamos encantados de que la belleza y la comodidad del apartamento haya sido lo más destacado de su estancia.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Aija T.
Departamento de Calidad
Awesome location & groovy unit with cool décor.
be ready to carry bags up 3 flights of stairs and be careful on way down they can be slippery.
Response from the Quality Department
Dear Kesree, thank you very much for sharing the highlights of your stay with us and for your constructive feedback. Comments like yours help us to understand how our guests experience their stay with us.
We look forward to serving you again in the future.
Aija T.
Quality Department
Response from the Quality Department
Muchas gracias Celeste por sus comentarios. Estamos encantados de saber que sus vacaciones fueron agradables y que tuvo una estancia cómoda en nuestro apartamento.
Esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Response from the Quality Department
Dear Kalin, thank you very much for choosing our apartment. We are glad to know that the beauty and the location of our property was a highlight of your stay. We look forward to seeing you again soon.
Aija T.
Quality Department
Response from the Quality Department
Dear Kaleigh, we are pleased you enjoyed your stay with us and we hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Response from the Quality Department
Dear Michael, thank you very much for your valuable review.
We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
super beautiful interior that feels spacious and luxurious. the pictures don’t lie! :) we felt like in a beautiful movie :D super central location to reach everything one wants to see and do in granada.
outside of the house is a plaza and that is very busy and loud. the restaurant and bar is open until 00.30, but the plaza is quite busy at night too and lots of sounds in the early morning hours of cars arriving etc. two rooms have new windows which make it ok, but the room with the twin beds only has old windows and it sounds like you’re sleeping on the plaza! luckily we were only three people and did t have to use this room. i found it complicated to have to communicate with an extra check in team and then even with another person (who was very friendly!) who would let us in. also when receiving my booking confirmation i got a notice that i will have to sign something that i’m liable for all damage done. ne er had to sign such thing for any hotel booked in my whole life! well…they forgot to ask me for that :) but nevertheless i found it a weird thing. the had provided some fruit, tea and washing powder for us, but when we asked for salt and pepper we were told this is not included in the price. a bit disappointing to be honest.
Response from the Quality Department
Dear Sanya, thank you very much for taking the time to review your stay with us. It is very important for us to know the opinion of our guests.
We are pleased that our apartment, particularly the decoration and location were to your satisfaction and we are sorry for any inconveniences during your checkin process and any service imperfection. We hope we will have the pleasure to welcome you back on your next visit to Granada and you will give us another opportunity to demonstrate our true level of hospitality.
We hope to see you again soon.
Aija T.
Quality Department
Response from the Quality Department
Dear Jamie, thank you very much for sharing your valuable feedback with us.
we are glad to know that you experienced our exceptional hospitality. Next time you visit our city, we would love to have you stay with us again!
Aija T.
Quality Department
Response from the Quality Department
Thank you very much for your review. To ensure continuous improvement in our services, we appreciate your feedback about your personal experience at our property, as it allows us to continually improve the experience we create for our guests.
We would like to thank you for making us your choice accommodation on this occasion and we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
une chambre légèrement bruyante
Response from the Quality Department
Thank you very much for your valuable review. It is very important for us to know the opinion of our guests.
We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
The twin bedroom is quite noisy (the others have double glazing).
Response from the Quality Department
Thank you Laura very much for your review. To ensure continuous improvement in our services, we appreciate your feedback about your personal experience at our property. We are pleased that our apartment and its location were to your satisfaction.
We hope we will have the opportunity to see you again soon.
Aija T.
Quality Department
Muy bien ubicado. Muy espacioso y luminoso. Precioso suelo original de baldosa y decoración muy cuidada y original. Detalles de bienvenida como fruta fresca y leche, té y café.
Es un tercero sin ascensor y esto no se indica con suficiente claridad en la descripción del alojamiento.
Response from the Quality Department
Estimada Cristina, nos alegra saber que disfrutó de su estancia con nosotros.
Agradecemos su tiempo en compartir su experiencia y nos encantaría que volviera a disfrutar de más días fantásticos con nosotros.
Aija T.
Departamento de Calidad
Response from the Quality Department
Thank you very much for your valuable review. It is very important for us to know the opinion of our guests.
We are glad to know that you enjoyed your stay in our apartment so much. Our team works hard to create unique experiences and provide the best service, so we are delighted to know that we are achieving it.
We hope to see you again soon.
Aija T.
Quality Department
Response from the Quality Department
Dear Emma,
We thank you for sharing your opinion about your vacation with us, our main objective is to ensure that we continue to offer unforgettable experiences to our guests and your comments help us to do so. We are glad to know that you had a memorable stay.
We are looking forward to sharing another moments with you and receiving you in the near future. Thank you again.
Aija T.
Quality Department
Response from the Quality Department
Dear Jessica, thank you very much for your review. We are glad to read that you enjoyed your stay in this special property, and we appreciate all your comments.
Hope to welcome you back in not too distant future again.
Aija Teilane
Quality Department
Der Vermieter beantwortet keine Fragen sondern verweist an den Check-In-Service. Dort spricht und versteht man aber kaum Englisch, so dass die Anreise zum Desaster wurde. Wir warteten auf eine Nachricht mit dem nächst gelegenen Parkhaus, während der Service vor dem Haus auf uns wartete. Man könnte darauf aufmerksam machen, dass die Unterkunft in der Fußgängerzone liegt und ohne Aufzug im dritten Stock. Auch hat uns Googlemaps nicht bis zur Unterkunft geführt. Ein aufmerksamer Vermieter weiß sowas und informiert. Aber dem war nur wichtig, dass wir keine Party feiern. Alles in allem fehlt es zum 100%igen Wohlfühlen. Fenster und Türen klemmen, vieles dürfte mal frisch gestrichen werden, Glühbirnen kaputt, mehrere Heizkörper kaputt, nicht wirklich sauber, abgezählte Nespessokapseln (jeden Morgen für jeden eine Tasse Kaffee!), kein Küchenhandtuch... Es fehlt eine liebevolle Hand, die den Gast "umsorgt". Bei dem Preis habe ich einfach mehr erwartet.
Response from the Quality Department
Thank you very much for your feedback regarding your experience in our apartment.
We are glad to hear that our beautiful and comfortable apartment met your expectations, and we are sorry for any inconveniences you experienced during the checkin process. We would like to point out that our guests always are provided our Checkin team number in order to clarify any doubts regarding their arrival, but according to our records our team did not receive any requests from you prior your arrival. We appreciate your insights regarding the service in English and although your comments do not seem to match the usual feedback we receive regarding this, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees.
We are sorry that for any reason you were not able to check the information provided online about the fact that the apartment does not have elevator, and it caused you any inconveniences. And we appologies for theimperfections described in your review about the apartment. For a future stay, please do not hesitate to address your concerns to our team, we will be more than pleased to assist you, so your can fully enjoy your stay.
Thank you once again for your review and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Quality Department
Response from the Quality Department
Gracias por compartir su opinión sobre su estancia con nosotros. Estamos agradecidos por destacar la excelente ubicación y la belleza del apartamento, y lamentamos que algunos aspectos de su estancia no hayan cumplido con sus expectativas y apreciamos enormemente que se haya tomado tiempo para hacérnoslo saber.
Su opinión nos ha servido de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de nuestros huéspedes y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Granada.
Aija Teilane
Departamento de Calidad
Las almohadas muy blanditas. Entiendo que esto es cuestión de gustos.
Response from the Quality Department
Muchas gracias por elegir nuestro apartamento para su estancia en Granada y por compartir su opinión.
Estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable.
Estamos muy agradecidos por el tiempo dedicado a escribir este comentario y esperamos poder servirle de nuevo pronto.
Aija Teilane
Departamento de Calidad
Response from the Quality Department
Thank you for sharing your feedback on your holiday experience in our apartment, we highly value your time and constructive criticism.
We are sorry for any inconveniences you might have during your stay. We would like to inform you that the electricity system is being checked regularly and our team haven´t detected any problem. Seems to be a specific problem due to electrical overloads.
Again, we really appreciate your review, and look forward to meeting you in near future again.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you very much for your positive feedback.
We hope to welcome you in our apartment in near future again.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you for sharing your feedback on your holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time.
We look forward to having the opportunity to host you again in the future.
Aija Teilane
Quality Department
Response from the Quality Department
Thank you very much for your positive review. we are glad to hear that your stay hae met your expectations.
We look forward to meeting you in near future again.
Aija Teilane
Quality Department
Response from the Quality Department
Le damos las gracias por compartir su opinión sobre su estancia en apartamento Romanilla. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia. Esperamos volver a tener el gusto de hospedarle de nuevo. Un saludo
Response from the Quality Department
Dear Abby
Thank you very much for sharing this great review of your recent stay at GH Romanilla apartment. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Regards
Ana García Customer Service
公寓没有电梯，对女生来说，拖着箱子上楼比较艰难
Lo mejor lo céntrico que está. Justo al lado de la catedral. Decoración pintoresca y muy limpio.
Lo peor es que habiendo puesto el filtro de solo parking me sale este alojamiento y resulta que el parking que tienen es el parking público que hay cercano ( que además es bien caro ) . A tener en cuenta que es un segundo sin ascensor .
Response from the Quality Department
Muchas gracias por su comentario Asunción. Lamentablemente la propiedad no dispone de parking, por ello tenemos un acuerdo con un parking público muy cerano al apartamento que ofrece un precio especial para nuestros clientes. Lo sentimos si esto ocasionó alguna molestia para usted. Esperamos volver a alojarle pronto! Fátima - responsable de calidad de Genteel Home
地理位置非常好，紧靠着教堂。装修很漂亮，和照片差不多
城市的内部道路，呵呵！不能直接开到公寓楼下，要开到公共停车场，足足找了一个小时，导航和人全部崩溃。然后，因为下雨很冷，房子开了三个油町和第二个空调后开始跳闸，一晚上跳了四次，导致晚上不敢开空调，冷醒。厕所一个没有热水，6个人排队用一个厕所。第二天唯一的一个厕所水都不热。开车停车交钥匙都特别的麻烦，我们赶快逃离这里！另外可能是比较老的关系，地板玻璃特别的脏，其他地方我也不敢细看，洗衣机洗的衣服有股味道。
Response from the Quality Department
Thank you for your review. We are sorry if the apartment didn´t meet your expectations. It´s located in the heart of the city and there is very difficult to drive so it´s easy to find traffic restricctions. Also the traffic in the square where the apartment is located is not allowed. Anyway, we hope that you could enjoy of the prime location of the apartment. Fátima - responsable de calidad de Genteel Home
I really liked the eclectic decor.
L´emplacement, la décoration, la surface, l´accueil, la vue sur la place
Un peu bruyant dans les chambres et salle à manger ( pas de double vitrage). Plomberie salles de bain à revoir.
Response from the Quality Department
Merci beaucoup pour ton commentaire. Gardez à l´esprit que l´appartement est situé dans le centre de Grenade sur une place très fréquentée, il est donc difficile de ne pas avoir de bruit. Nous sommes heureux de savoir que vous avez aimé l´appartement et que vous avez passé un bon séjour. Fátima - responsable de calidad de Genteel Home
No lei la letra pequeña donde indicaba q no habia ascensor.
Lokalizacja. Wystrój mieszkania.
Brak płynów, mydło, szampon. Mrówki w kuchni na 3 cim piętrze.
地理位置优越，就在罗马尼亚广场旁，走一点路就是主教堂，楼下餐饮选择很多。之前看到照片就订了，装修格调非常赞，设施齐全，三个房间都很舒适，推荐。
除了没电梯，搬行李可是有点痛苦的，其他没毛病~
首先民宿地理位置非常方便，走一点路就是主教堂，楼下是个广场，餐饮选择很多。公寓装修很有格调，设施齐全，三个房间都很舒适，格拉纳达住宿最佳选择。
Great location and decor, with amazing amounts of space. Beautiful bathrooms, and and lounges. Close to cathedral and with market and shops close by.
The twin room doesn´t have secondary glazing so is very noisy in the evening. Main bed is quite firm, but that depends what you like.
good decoration with full facilities, good location for sight seeing. clean and good communication with staff
super noisy outside till midnight, no elevate for 3th floor(OMG,we had 5 old people and 6 big luggages). only local car can´t drive nearby so that we had a long way with heavy luggages from where our car parking...
Response from the Quality Department
Thank you for your review Junlai. We are sorry for these inconveniences but the thing is the the apartment is located in the heart of Granada, so noises in the street are out of our control and it´s not possible to stay completely silent, also the center of the city has a lot of traffic restrictions and the square where the apartment is located is pedestrian. Before your reservation, you can read that the apartment is located on a 3rd floor without elevator. Anyway, we are grateful for your words that let us to improve and we hope that you had a nice stay. Genteel Home Team
Response from the Quality Department
Muchas gracias por su comentario. Agradecemos que se haya tomado su tiempo en comunicarnos sus impresiones. Desafortunadamente, hubo algunos errores en su confirmación de reserva que fueron corregidos y subsanados al momento. Le pedimos disculpas por ello y esperamos que a pesar de ello hayan tenido una buena estancia. Genteel Home Team
Needed blackout curtains in one of the bedrooms. Sunlight pours in and we needed sleep! Also, if traveling with little children, might need to be more careful with the decor—-Breakable things throughout the apt!
Sehr schöne Unterkunft mitten in der Allstadt. Die Lage könnte nicht besser sein. Das Appartement ist mit sehr viel Geschmack eingerichtet und bietet viel Platz für alle.
Die Küche könnte noch ein bisschen besser ausgestattet sein. Es fehlten kleine Schüsseln und eine Küchenschere. Wir wissen es ist so üblich, aber Betten bezogen mit richtigen Bettbezügen und nicht mit Laken umwickelt, würden uns viel besser gefallen.
I suppose the three flights of stairs but none of us died so it was probably good for us.
Deberían de cuidar algo más la limpieza debajo de las camas ( habían objetos de antiguos huéspedes) En dos habitaciones tienen doble ventana por lo que no se oyen nada, pero en la otra habitación deberían hacer lo mismo, ya que incluiso en uno de los cristales cabe un dedo y por ahí entra el frío. También deberían de cuidar la iluminación de la escalera. De 3 plantas y la entrada sólo había luz en la segunda, y una escalera tan Grande y antigua da un poco de miedo subirla a oscuras. Pero son cosas que se pueden mejorar. Aun así volveríamos
Response from the Quality Department
Gracias por su comentario Daniel. Agradecemos sus palabras y esperamos que los aspectos negativos que nos comenta no enturbiaran su estancia con nosotros. Tomamos nota de ello para mejorar en todo lo posible. Genteel Home Team
Alguns quartos não têm isolamento total de luz
No recuerdo de leer que fuera un tercero sin ascensor. El sofá bonito pero incómodo. No hay tv en dormitorio La calefacción es de luz y al hacer mucho frío y tenerlos encendidos los de los tres dormitorios se iba La Luz. La primera noche pasamos frío
Response from the Quality Department
Gracias por su comentario Carmen. Lo cierto es que en la web de booking no consta que el edificio tenga ascensor e igualmente, puede ver en las fotos y las características del apartamento que no hay TV en los dormitorios, sólo en el salón. Genteel Home Team
No hay ascensor y es una 3ª Planta. Las bombas de calor que tiene la casa, no son suficientes para tener una temperatura agradable. HAce frio en las estancias.
Response from the Quality Department
Gracias por su comentario. Nos alegra saber que han disfrutado de la decoración y ambientes de nuestro apartamento, Con respecto a lo que comenta de las escaleras, en nuestra propiedad ya se informa que no costa de ascensor, por lo que es una información de la que usted ya disponía previo a su reserva. Con respecto a las calefacciones, sentimos mucho que no nos lo comentara durante su estancia, ya que, aunque no hemos tenido ese problema antes, les habríamos facilitado calentadores extras si para su gusto la casa no estaba suficientemente cálida. Nos apena mucho la puntuación que nos ha dado, ya que nuestra máxima es dar el mejor de los servicios. Genteel Home Team
La limpieza, la ubicación, la decoración muy cuidada, el check in muy fácil, los detalles navideños como el árbol...el papa noel...las plantas de pascua...los chocolates para las niñas....lo recomiendo al 100x100. Volvería sin duda.
Quizás que hacía frío. La casa tiene calefacción de bomba de calor, de aire acondicionado caliente. Personalmente prefiero radiadores pero se estaba bien.
It´s a wonder of home. We were having New Year´s Eve and it was great. The house is even better than we expected. The location is perfect, located in the center and next to the Cathedral. The house is perfectly equipped and we were surprised that there were sweets for breakfast, coffee, oil, salt, etc. In the bathrooms (by the way, beautiful) shampoo and gel. The cleanliness is 10. The beds and pillows very comfortable. Carlos is great, always looking to see if we needed anything. In short, a real success to stay in Granada.
Es ist ein Wunder des Zuhauses. Wir hatten Silvester und es war toll. Das Haus ist immer noch viel besser, als wir erwartet haben. Die Lage ist perfekt, direkt im Zentrum und neben der Kathedrale. Das Haus ist perfekt ausgestattet und wir waren überrascht, dass es Süßigkeiten zum Frühstück, Kaffee, Öl, Salz, etc. gab. In den Bädern (übrigens kostbar) Shampoo und Gel. Die Sauberkeit ist makellos. Die Betten und Kissen sind sehr bequem. Carlos charmant, immer auf der Suche, ob wir etwas brauchen. Kurz gesagt, ein echter Erfolg, um in Granada zu bleiben.
Yvonne Leezer
Very good location, stylish decorated, clean and very nice welcome. Communication was very good and helpful!
Echamos de menos calefacción y persianas, pero en general la estancia muy positiva.
Response from the Quality Department
Muchas gracias por su comentario Rocío. Nos encanta saber que han disfrutado de la magnífica ubicación de nuestro apartamento. Respecto a lo que nos comenta, en el apartamento tienen calefacción en todas las estancias, por lo que no deberían haberla echado en falta, y con respecto a las persianas, todas las ventanas disponen de foscuris, que dan la misma oscuridad que puede dar una persiana, por lo que hasta ahora no habíamos tenido ninguna queja al respecto. Esperamos que hayan disfrutado mucho de Granada. Genteel Home Team
Casa freddissima, riscaldata solo con condizionatori in alcune stanze, che se accesi contemporaneamente facevano scattare gli interruttori dell´elettricità. Non molto pulita. Alcune luci non funzionavano.
Response from the Quality Department
Thank you very much for your review Davide! It’s great to know you had appreciated the location of our apartment We have to admit we are quite surprised about your comments, due to we have a 9.3, earned throught the quality of the experience we offer in our appartment. Our appartment could be perfectly warmed by using the splits located in every room, and they can be turn on at the same time without any problem, but of course, as it happens in every home, you shouldn´t be using at the same time the washingmachine, the hairdrier, the oven etc, because there is a maximum of electricity that can be use at the very same time. We are very sorry if our appartmente didn´t fulfill your expectections, but we are absolutky proud of the service we provide. Genteel Home Team.
The apartment is decorated in a wonderful manner, it is not filled with Ikea decorations. The host was very helpful, we so much appreciated his extra efforts to help us.
因为喜欢公寓相片就定了，没有想到房间非常大，也很舒适。从厨房到餐厅需要推车送菜，很有意思的体验。地理位置很好，旁边就是大教堂，楼下很多餐厅，街角有水果店，食品店，买了很多点心和水果。
除了没有电梯没任何毛病
La décoration sublime de l´appartement. Une situation géographique exceptionnelle. Vraiment très bien à tout point de vue.
Pas d´ascenseur. Si vous avez des grosses valises c´est un peu compliqué... et manque de rideaux dans une chambre.
Response from the Quality Department
Merci beaucoup pour votre commentaire Matlas. Nous sommes heureux de savoir que vous avez apprécié votre séjour dans notre appartement. En ce qui concerne ce qu’il nous a dit à propos des rideaux, il a déjà été signalé que la solution serait immédiate. Nous espérons vous accueillir à nouveau! Genteel Home Team
Intervention d´un technicien afin de réparer la climatisation durant notre séjour. On aurait aimé une intervention entre deux clients... Incompréhension sur l´heure du check out. En effet, on nous avait dit qu´on pouvait quitter les lieux à 12h maximum. A 11h, une femme de ménage avait sonné afin de nous dire de partir. De plus, l´eau chaude a été coupé à partir de 11h...
Response from the Quality Department
Merci beaucoup pour votre commentaire Imsad, nous sommes heureux de savoir que vous avez apprécié votre séjour, l´emplacement magnifique de l´appartement et la belle décoration. En ce qui concerne ce que vous nous dites, nous essayons toujours de résoudre les incidents plus rapide qu´on peu, et plus encore dans le cas d’un climatiseur compte tenu de la chaleur que vous avez subie pendant votre séjour et de l’heure de départ de l’appartement. Votre réservation, l´heure de départ est toujours à 11 heures. Nous espérons que vous avez apprécié Grenade. Genteel Home Team
房间超大，位置超好，下面吃的餐馆很多，而且味道非常好，边上不远处就是景点，真的太方便了。(Muy muy satisfecho. La habitación es muy grande, la ubicación es súper buena, hay muchos restaurantes para comer debajo, y el sabor es muy bueno, no muy lejos de los lugares de interés, es realmente conveniente.)
El apartamento cuenta con todas las comodidades para la estancia, y la decoración es magnífica.
Recomendable 100%.