Velarde II est un appartement moderne et élegant situé dans le coeur du quartier de l?arenal, dans le centre de Séville.
L’appartement est entièrement rénové et se situe au premier étage d’un bâtiment avec ascenseur.L’appartement est composé de deux chambres: une de deux lits de 90x190, et une avec un lit double de 150x190. Il dispose de deux salles de bains avec douche.
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Appartement Velarde II
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Réponse du service qualité
Dear Jan,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Espaços agradáveis, bem decorados. Na cozinha, a existência de pequenos pormenores que fazem a diferença à chegada: ex. máquina de café com "tudo".
Nada a referir. Repetiria a minha escolha.
Réponse du service qualité
Dear Dulce,
Thank you for your kind review. We are pleased to hear that you enjoyed the warm welcome at reception and found the apartment to be both pleasant and well-located. It’s great to know that the thoughtful details in the kitchen, such as the fully equipped coffee machine, made a positive difference during your stay. We are delighted that you would choose to stay with us again, and we look forward to welcoming you back in the future.
Quality Department.
Réponse du service qualité
Dear Vladimir,
Thank you for your feedback. We are glad to hear that you felt the price-performance ratio was fair and that most aspects of your stay met your expectations. We look forward to welcoming you back in the future.
Quality Department.
Edifício com mau isolamento sonoro, apesar de estar numa rua muito tranquila. O piso do apartamento não estava devidamente limpo.
Réponse du service qualité
Dear Joao,
Thank you for sharing your feedback. We are glad to hear that you enjoyed the excellent location and the tranquility of the area. However, we regret any inconvenience experienced during your stay.
Regarding the noise, while the building is located in a generally quiet street, occasional disturbances may occur due to local festivities or specific events, which can vary depending on the time of year. Nonetheless, we have taken note of your comment and will conduct reviews of the soundproofing system to ensure that everything is functioning properly. As for the cleanliness of the apartment’s flooring, we sincerely apologize, as this does not reflect the high standards of quality we are committed to. We will address this with our housekeeping team to ensure that similar situations do not occur in the future.
We appreciate your comments and hope to have the pleasure of welcoming you again, ensuring an even more enjoyable stay.
Quality Department
Réponse du service qualité
Estimada Beatriz:
Gracias por su amable reseña. Nos alegra saber que apreció la flexibilidad con los horarios de entrada y salida, así como la comunicación abierta. Es maravilloso saber que el aire acondicionado cumplió con sus expectativas y que encontró todo bien organizado. También nos alegra que pudiéramos ayudarle con el equipaje, la comodidad de nuestros huéspedes es nuestra máxima prioridad. Gracias por sus comentarios, y esperamos tener el placer de recibirle nuevamente en el futuro.
Réponse du service qualité
Estimado Catriel:
Gracias por tomar el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos complace haber cumplido con sus expectativas.
Réponse du service qualité
Estimada Eugenia:
Agradecemos sinceramente sus comentarios sobre su estancia. Nos complace saber que ha disfrutado de la excelente ubicación de nuestro apartamento, cerca de lugares emblemáticos como la Giralda, frente al barrio de Triana y entre la plaza de toros y la Torre del Oro. También nos alegra saber que encontró el proceso de check-in sencillo y que nuestro equipo pudo brindarle la asistencia necesaria de manera inmediata.
Lamentamos cualquier inconveniente que haya experimentado con el sofá cama. Tomamos nota de su comentario sobre el colchón y lo tendremos en cuenta para futuras mejoras. Aun así, nos complace saber que encontró los dormitorios cómodos y agradecemos su recomendación. Esperamos tener el placer de recibirle nuevamente en el futuro.
Il pavimento non era pulito. Ho camminato scalza con i calzini bianchi e in pochi minuti erano neri.
Réponse du service qualité
Dear Claudia,
Thank you for sharing your feedback with us. We´re glad to hear that you appreciated our excellent location and the convenience it offers with access to attractions, restaurants, supermarkets, and the metro nearby. We´re also pleased that you found the beds comfortable.
However, we sincerely apologize for the cleanliness issue you encountered during your stay. Your experience does not reflect our usual standards, and we regret any inconvenience this may have caused. Please rest assured that we take your comments seriously, and we will address this matter promptly with our housekeeping team to ensure that such issues do not recur in the future.
We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.
Quality Department.
Réponse du service qualité
Dear Joanne,
We sincerely appreciate your review of your stay with us. We are pleased to know that the location of the flat met your expectations and that you found its proximity to a variety of restaurants convenient, as well as its easy access to taxi services and tourist attractions.
We strive to provide a strategic location that allows our guests to explore and enjoy the local charms in a convenient and pleasurable manner.
We look forward to the honour of welcoming you again in the future and continuing to contribute to an unforgettable experience during your visit.
Quality Department
Réponse du service qualité
Dear Silvia,
Thank you for your feedback. We appreciate you highlighting the superb location and the convenience of each bedroom having its own bathroom. We strive to provide all the necessary amenities for our guests.
With regard to the observation concerning the perceived dimness of the apartment and the size of its rooms, we acknowledge that individual perceptions of luminosity and spaciousness may vary. Nevertheless, we highly value all feedback provided by our guests, as it affords us the opportunity to consistently refine and enhance the quality of our accommodations. Please be assured that we are fully committed to addressing these concerns and implementing any necessary enhancements to ensure an improved overall experience for all our esteemed guests.
We´re glad that despite these observations, it did not detract from your enjoyment, especially after spending the day exploring the city. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better stay in the future.
Check in fue difícil de realizar, ya que pese a poner horario de llegada en booking, no habia nadie esperando para abrir. Tuvimos que esperar una hora en la calle para poder comunicarnos y que alguien nos respondiera para abrir. Puerta de baño de habitación principal no cerraba.
Réponse du service qualité
Estimado Andres:
Gracias por compartir sus comentarios. Nos alegra saber que encontró el departamento tal y como se muestra en las fotos y que disfrutó de su excelente ubicación, cercana a todas las atracciones turísticas.
Lamentamos el incidente con la entrega de llaves y el check-in. Al no contar con una recepción física en el apartamento, animamos a nuestros clientes a contactarnos a través de llamadas o WhatsApp antes de su llegada para organizar el check-in y evitar demoras. Apreciamos su comprensión en este aspecto y trabajaremos en mejorar nuestra comunicación para futuros huéspedes.
Asimismo, lamentamos que la puerta del baño de la habitación principal no cerrara adecuadamente. Ya hemos informado a nuestro equipo de mantenimiento para que lo solucione de inmediato.
Agradecemos su paciencia y comprensión y esperamos tener la oportunidad de recibirle nuevamente en el futuro para ofrecerle una experiencia más satisfactoria.
Departamento de Calidad.
- Boden sehr schmutzig - Wohnung nicht gründlich gereinigt, obwohl wir in diese nicht pünktlich einziehen konnten, weil die Reinigung nicht fertig war - Personal per WhatsApp nicht prompt erreichbar
Réponse du service qualité
Dear Denes,
Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated several aspects of your stay, including our high-speed WiFi, the Rituals shower gel, shampoo, and soap provided, as well as the comfort of our beds. We strive to offer our guests the best possible experience, and it is gratifying to know that these amenities met your expectations.
However, we deeply regret that we did not meet your expectations regarding cleanliness. We understand how crucial this aspect is to our guests, and we are truly sorry for the oversight. The cleanliness and maintenance of our accommodations are of paramount importance to us, and we will be implementing stricter quality control measures to ensure that such issues do not recur. Your experience is not reflective of our usual standards, and we will make every effort to improve in this area.
Moreover, we apologize for the inconvenience you experienced with our customer service via WhatsApp. Prompt and efficient communication is a cornerstone of our guest services, and we are taking steps to enhance our responsiveness to better serve our guests´ needs.
Your feedback is invaluable to us, as it helps us identify areas for improvement and ensures that we can provide a consistently high standard of service. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we have made.
Quality Department.
Réponse du service qualité
Dear Ana,
We are very pleased to receive your glowing review of our apartment. It is gratifying to know that the accommodation met your expectations and that you found the location ideal for your stay.
Your recommendation is highly valued and drives us to continue to provide exceptional service to our guests.
We look forward to the honor of welcoming you back in the future.
Quality Department
Réponse du service qualité
Estimado Roberto:
Agradecemos sinceramente sus comentarios sobre su reciente estancia en nuestro alojamiento. Nos complace saber que encontró nuestra ubicación muy céntrica y de fácil acceso. Lamentamos profundamente cualquier inconveniente que haya experimentado con la limpieza del sofá y ciertas partes de la casa. La limpieza y el mantenimiento de nuestro alojamiento son de suma importancia para nosotros, y tomaremos medidas inmediatas para abordar estas áreas y garantizar una experiencia más satisfactoria para nuestros huéspedes en el futuro. Apreciamos sus observaciones y esperamos tener la oportunidad de recibirlo nuevamente en el futuro para brindarle una experiencia mejorada.
L´équipement est un peu léger au niveau vaisselle.
Réponse du service qualité
Dear Micheline,
Thank you for your valuable feedback regarding your recent stay with us. We´re delighted to hear that you appreciated our excellent location near the Alcazar, Cathedral, and Arena. We take note of your comment regarding the dishes and will certainly review our inventory to ensure it meets the needs of our guests more adequately in the future. Your satisfaction is important to us, and we appreciate your input as it helps us improve our services. We hope to have the opportunity to welcome you back for another enjoyable stay.
Quality Department.
Réponse du service qualité
Dear Mari,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
El sofá cama. El colchón del sofá cama es muy incómodo para adultos. Muy fino y se clavaban todos los muelles. No lo recomiendo para dormir
Réponse du service qualité
Estimada Reyes:
Agradecemos sinceramente su valiosa opinión sobre su reciente estancia en nuestro establecimiento. Nos complace saber que apreció nuestra ubicación y que encontró que el apartamento estaba bien equipado. Lamentamos mucho escuchar sobre la incomodidad experimentada con el sofá cama. Aunque entendemos que la percepción de confort o comodidad puede variar de una persona a otra, tomaremos en cuenta sus comentarios para evaluar posibles mejoras y garantizar una experiencia más satisfactoria para nuestros futuros huéspedes. Agradecemos nuevamente sus comentarios y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro para brindarle una experiencia más placentera.
Departamento de Calidad.
Réponse du service qualité
Estimado Martin,
Queremos expresar nuestro sincero agradecimiento por su positiva reseña. Nos llena de satisfacción saber que su experiencia fue satisfactoria y que pudimos contribuir a su estancia. Esperamos tener el placer de recibirlo nuevamente en el futuro y seguir siendo parte de sus viajes.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Estimada Laura:
Agradecemos sinceramente su comentario positivo sobre su reciente estancia en nuestro alojamiento. Nos complace saber que disfrutó de la excelente ubicación, así como de la limpieza del apartamento y la atención recibida por nuestro personal. Nos esforzamos por proporcionar una experiencia cómoda y conveniente para nuestros huéspedes, y nos alegra saber que apreció los detalles adicionales, como el suministro de café, aceite y jabón para lavavajillas. Esperamos tener el placer de recibirlo nuevamente en el futuro y brindarle otra estancia excepcional.
Departamento de Calidad.
Réponse du service qualité
Dear Malwina,
Thank you for your wonderful review. We´re delighted to hear that you enjoyed the great location of our apartment, as well as its cleanliness and comfort. Your recommendation means a lot to us. We hope to welcome you back in the future for another enjoyable stay.
Quality Department.
- Water boiler and washing machine are dirty and mold. It’s not possible to use based on hygiene. - air con kept beeping all nights and kept shutting down itself, which makes it very cold at night. It disturbed the sleep and very annoying.
Réponse du service qualité
Dear Yu,
Thank you for your detailed feedback regarding your recent stay at our establishment. We are glad that you found the location convenient and the house style was to your liking. However, we deeply regret the inconvenience you experienced with the water heater and washing machine. We would have appreciated being informed of these issues during your stay so that we could address them promptly and ensure that your accommodation meets the hygiene standards we strive to maintain.
Regarding the noise and intermittent operation of the air conditioning, we would like to inform you that this is a specific behavior that occurs when the machine is in eco mode for energy saving purposes. However, had you communicated this issue to us during your stay, we would have been happy to provide you with the necessary instructions to change the operating mode and ensure that the air conditioning worked continuously for your comfort.
We appreciate your understanding and offer our sincere apologies for any inconvenience you may have experienced. We will take your feedback seriously and review our internal procedures to avoid any similar situation in the future. We hope to have the opportunity to welcome you again and provide you with a more satisfactory experience on your next visit.
Quality Department.
L´appartamento era in una posizione centralissima ma nel contempo in una via priva di locali e poco rumorosa. Il mobilio e in generale l´appartamento era tutto nuovo e pulito. Molto comodi e funzionali i bagni e le relative docce.
Essendo noi in 6 abbiamo dovuto usufruire del divano letto e, se pur abbastanza comodo, non è comodissimo per 2 persone grandi. Dalle foto, fatte con un bel grandangolare, le dimensioni delle camere e del soggiorno appaiono superiori alla realtà.
Réponse du service qualité
Dear Sabrina,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward.
We are sorry to hear about the problem you have experienced with the water heating system. As it is an electric system, the boiler has a hot water storage capacity which, if it is completely exhausted, you have to wait a while for the hot water to be regenerated again. We apologise for any inconvenience this may have caused you.
We truly appreciate your understanding and constructive remarks.
Kind regards,
Quality Department
Réponse du service qualité
Dear Frederico,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
Réponse du service qualité
Dear Lah,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards,
Quality Department
Table et chaises Consignes non précises pour machine à café
Réponse du service qualité
Dear Nicole,
Thank you for your feedback. We are glad to hear that you enjoyed the central location of Velarde II.
We are sorry for any problems you may have had with the chairs and tables. We will check and replace if necessary.
We also apologise for not being precise enough about the use of the coffee machine. In general, we try to give all relevant information to the guest about the flat and the city so that they can enjoy a comfortable stay. Sorry if this was not the case.
Thank you for bring it into our account. We hope to have the opportunity to host you again in the future, offering you an even more satisfying stay.
Quality Department.
Réponse du service qualité
Dear Silvia,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
La decoración, limpieza, ubicación, tenía ascensor, electrodomésticos
Dormitorios con espacio para el equipaje
Réponse du service qualité
Estimada Matilde,
Gracias por sus amables palabras y por compartir su experiencia. Estamos emocionados de saber que tuvo una estancia cómoda. Sería un placer darle la bienvenida de nuevo en el futuro.
Saludos cordiales,
Departamento de Calidad
The person who met us at the apt was very pleasant and good in explaining where to find the stuff in the apt. Location is walking distance to TrIana, Alcazar, Giralda, Cathedral, restaurants , bars and other sites in old town Seville. Quiet area at night. This is so Dirty! I will not go back!
The 2 bedrms/2bathrms we rented we had to take the elevator to “1” and apt 1. It is SO DIRTY and this place charged over 70 euros for cleaning . What a joke! The AC control panel in the 2nd bedroom with the bathroom did not work and was beeping constantly like a smoke alarm beep when battery is dead. Luckily there was a sofa bed in the living room, where the beeping noise could still be heard but not as loud. The tech came to look at it but did not come back to fix it . We endured this beeping noise for 4 days! The stove did not work either. We used the microwave. I cannot recommend this place.
Réponse du service qualité
Dear Anabella,
We want to begin by expressing our sincere appreciation for choosing to stay at our apartment during your visit to Seville. We truly value your feedback and would like to address your concerns.
Firstly, we´re glad to hear that the person who welcomed you to the apartment was pleasant and helpful in providing information about the amenities and the local area.
Regarding the location, we´re delighted that you found it convenient and close to many of the city´s attractions. The central location is a feature we take great pride in and believe it adds significant value to our property.
However, we´re deeply sorry to hear that you found the cleanliness of the apartment to be unsatisfactory. We take cleanliness seriously, and we have taken immediate steps to investigate and rectify the issue with our cleaning service to ensure that this does not happen again in the future.
Your feedback has been a valuable reminder of the importance of maintaining a high standard of cleanliness. Regarding the beeping of the AC, we regret not having given you a solution during your stay, but we would like to clarify that the problem has already been solved, so that none of our future guests have a similar problem. We genuinely appreciate your feedback, and we will use it to make the necessary improvements to provide a more pleasant experience for our guests in the future.
If you decide to give us another chance in the future, we are confident that we can offer you a much improved and comfortable stay. Please accept our apologies once again, and thank you for bringing these issues to our attention.
Sincerely,
Quality Department
Réponse du service qualité
Dear Bren,
Thank you for taking the time to provide feedback on your recent stay in our apartment. We appreciate your comments and are pleased to hear that you found the location excellent and the space suitable for the affordable price.
We sincerely apologize for the inconvenience you experienced during check-in. Our aim is to provide a seamless and comfortable experience for our guests, and we understand that arriving to find the apartment not ready was disappointing, especially after your long journey. We deeply regret any inconvenience this may have caused. The delay in preparing the apartment for your arrival is highly unusual, and we will be reviewing our check-in procedures to ensure this does not happen in the future.
Regarding the cleanliness issues you mentioned, we hold high standards of cleanliness and hygiene, and it´s disappointing to hear that these standards were not met during your stay. Please accept our apologies for any areas that were not properly cleaned. Your feedback will be shared with our cleaning team to ensure they pay closer attention to detail in the future.
We are glad to know that despite the initial challenges, you found value in the excellent location and the comfort of our apartment for your family. We appreciate your understanding and hope to have the opportunity to host you again, providing a much more seamless and enjoyable experience.
Warm regards,
Quality Department
The pillows were not great, but we got used to them. that´s pretty personal though, so chances are you would be ok with these pillows. Definitely recommend.
Réponse du service qualité
Dear Pavel,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Everything was perfect.
Réponse du service qualité
Dear Xiomara,
Thank you for your kind review!.We´re thrilled to hear that you loved the location and enjoyed your stay.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear David,
Thank you for your kind words. We´re thrilled you had a great stay and enjoyed the central location. Your recommendation means everything to us.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Patrice, Thank you sincerely for selecting our apartment as your temporary home. We are truly grateful for your trust in us, and we hope that your stay was comfortable and enjoyable. We are excited about the possibility of hosting you again and providing you with another remarkable experience. Please know that we are committed to surpassing your expectations on every subsequent visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Andrew,
Thank you for your recent stay at our property. We greatly appreciate your positive feedback and are thrilled to hear that our staff provided excellent service. The convenient location of our property, within walking distance to the Cathedral, the river, grocery stores, and numerous restaurants, enhanced your experience.
We apologize for the noise from the neighbor above and any inconvenience caused by the thin insulation in the apartment. We also appreciate your suggestion regarding access to streaming services on the TV, and we will consider it for future improvements. Additionally, we apologize for any inconsistency in water pressure and temperature.
Thank you again for choosing our property, and we hope to welcome you back in the future for an even better experience.
Jose L.H. Campos
Quality Department Manager
unica pecca non c’erano gli strofinacci della cucina
Réponse du service qualité
Dear Fabiana,
thank you for your kind feedback about your stay with us. We´re delighted to know that you found the location of our apartment to be convenient. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Ellie, muchas gracias por compartir su experiencia con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción. Un cordial saludo.
Jose L.H.
Campos Director de Calidad
Réponse du service qualité
Estimada Ellie, muchas gracias por compartir su experiencia con nosotros. Saber que ha disfrutado de su estancia es nuestra mayor satisfacción. Un cordial saludo.
Jose L.H. Campos
Director de Calidad
Todo fue genial
Réponse du service qualité
Estimado Francisco:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.
Jose L.H. Campos
Director de Calidad
Quartos pequenos, má insonorização do apartamento e ruido dos vizinhos, até bastante tarde. Foi-me dito que quem iria entregar as chaves estava à minha espera no apartamento, mas não me disseram qual era o apartamento, pelo que não sabia onde tocar. Esperei cerca de uma hora pelas chaves.
Réponse du service qualité
Dear Francisco,
Thank you for taking the time to leave your review about your recent stay with us. We are glad to hear that you found our location convenient for your stay.
We apologize for the inconveniences caused by the noise and the lack of soundproofing in your room. We will definitely take your comments into account to see how we can improve our facilities and services to ensure our guests have a more comfortable stay.
Regarding the delivery of the keys, we are sorry to hear that there was confusion and you had to wait for some time. We will investigate this matter and ensure that we provide clearer instructions in the future to avoid any inconvenience.
We appreciate your positive comments about our central location and hope that you will consider staying with us again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Claire,
We would like to express our sincere gratitude for your taking the time to share your positive experience at our apartment in Seville. Your kind words are highly appreciated and it is a pleasure to know that our property exceeded your expectations. We hope to have the honour of welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
Apartment was centrally located, a few minutes walk from the cathedral, with bars, restaurants and a supermarket near by. The keys were handed over in person, the check in team were great, very friendly and informative.
The kitchen could have been better equipped, there were only two breakfast bowls and cooking facilities were limited
Réponse du service qualité
Dear Gillian,
Thank you very much for staying with us and for sharing your personal experience. Comments like yours help us to understand how our guests enjoy their stays with us and what we can do better.
We hope that we will have the opportunity to welcome you back in the future.
Jose L.H. Campos
Quality Department Manager
La ubicación excelente. Muy bien comunicado y muy buen ambiente .
Dejaron poco papel de baño.
Réponse du service qualité
Estimada Mercedes:
Gracias por su valiosa reseña y por hacernos saber aspectos en los que aún podemos mejorar para hacer de la estancia de nuestros huéspedes una experiencia inolvidable. Esperamos poder volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Estimada María Esperanza:
Agradecerle sus amables palabras hacia nuestro apartamento, resaltando la ubicación y la comodidad. Estaremos encantados de volver a recibirle cuando desee.
Jose L.H. Campos
Director de Calidad
Top locatie, alles is dichtbij. Fijn appartement met alles wat je nodig hebt. Check-in verliep soepel.
In de winter is de vloer heel koud dus neem sloffen mee.
Réponse du service qualité
Dear Lisanne:
First and foremost thank you for making us your choice apartment for your stay in Seville. We work hard every day to provide quality accommodations and it brings us great joy to know that we have succeeded. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
posizione centrale, appartamento grande, ben ristrutturato con tutti i confort presenti a casa (es. lavastoviglie e lavatrice).
Réponse du service qualité
Dear Massimiliano,
We read with great joy your review of your stay in our apartment. Thank you for taking the time to write it and for having chosen us for your stay in Seville. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Tolle Wohnung in einem privaten Wohnblock. Schlüsselübergabe verlief auch reibungslos. 2 Bader. Zwei Schlafzimmer. Ruhig und doch zentral gelegen.
Hat alles gepasst
Réponse du service qualité
Dear Alexander,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado José Antonio:
Ante todo agradecerle por habernos elegido para su estancia en Sevillay por escribir esta gran reseña. Nos alegramos enormemente de saber que consiguiéramos hacer su estancia agradable. Estaremos encantados de volver a recibirle en su próximo viaje.
Jose L.H. Campos
Director de Calidad
Com certeza os colchões e os travesseiros. Acho que seria uma medida acertada trocá-los. Deformam com o peso do corpo, tanto na parte interna quanto nas bordas. São muito ruins, mesmo. Senti também falta de um forno. Microondas alteram a consistência de alguns alimentos que gostaríamos de preparar, ou esquentar, como pizzas, por exemplo. Preferia ter um forno do que um microondas, caso não possa ter os dois.
Réponse du service qualité
Dear Ronald:
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We are very happy that you enjoyed your overall stay and that the apartment met most of your expectation. Rest assuerd we have taken good note of your remarks to improve our future services. We look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
location & decoration
Nothing we disliked
Réponse du service qualité
Dear Dick,
Thank you for this review of your stay. We are thrilled that you found everything to make your stay a special one.
Jose L.H. Campos
Quality Department Manager
Apartamento muy agradable y bonito. Todo nuevo. Limpieza impecable. Ubicación excelente. Para las consultas previas a la estancia, respuestas casi inmediatas, el check in, todo perfecto.
Me gustó todo.
Réponse du service qualité
Estimada Aitana:
Estamos encantados de que cada aspecto de su estancia estuviera a la altura de sus expectativas y de que así pudiera disfrutar de su estancia con nosotros en Sevilla.
Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Anne-Laure,
Thank you for choosing us and for writing this review. It seems that some aspects of your stay were not up to our usual standards. Please accept our most sincere apologies for the inconveniences that you describe. We hope you will give us the opportunity to show you our real level of hospitality in a future stay to recover your trust in us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Driss,
Thank you for this review of your stay at our apartment. We hope you enjoyed your stay in Seville.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Patrick,
Thank you very much for leaving these wonderful comments. We are delighted that you enjoyed your stay with us.
Jose L.H. Campos
Quality Department Manager
Todo, ubicación, decoración, camas cómodas
No sabía muy bien cómo iba el aire acondicionado o no tiraba fuerte. La chica de la recogida de sábanas se presentó tan puntual que nos pilló recogiendo bolsos, maletas y revisando todo, Quino un poco incómodo.
Réponse du service qualité
Estimada Aída:
Muchas gracias por elegir nuestro apartamento Velarde II para su estancia en Sevilla. Estamos encantados de que disfrutara de todos los aspectos que describe. Para futuras estancias con nosotros, si tiene alguna duda duda sobre el funcionamiento de algún electrodoméstico, no dude en contactar con nuestro equipo; estaremos encantados de contestar cualquier pregunta que pueda surgirle.
Jose L.H. Campos
Director de Calidad
LA UBICACION PERFECTA EN EL CENTRO Y EN CALLE POCO TRANSITADA PISO MUY SATISFACTORIO DOS BAÑOS COMPLETOS Y DOS HABITACIONES ESTUPENDAS PARA EL DESCANSO COLCHON MUY BUENO
LO UNICO NO PERFECTO EL QUE NO TIENE PARKING PRIVADO AUNQUE SI UNO CON ALGO DE DESCUENTO Y TE TIENES QUE BUSCAR LA VIDA PARA LLEGAR A EL SI NO TE MANEJAS BIEN POR SEVILLA
Réponse du service qualité
Estimada María Pilar:
Muchas gracias por su generora reseña alabando nuestro apartamento. Esperamos volver a recibirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Accueil compliqué, plateforme téléphonique injoignable durant un long moment
Réponse du service qualité
Dear Fatima, thank you for choosing our aprtment for your stay and for your constructive feedback. Comments like yours help us to understand what our guests enjoy of their stay with us and what we can do better to improve their experience.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
(+) La cocina muy bien equipada y limpia.
(-) La limpieza del suelo.
n/a self catering
Réponse du service qualité
Dear Elaine, thank you very much for your excellent review. We are rateful for your feedback and hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
El apartamento tiene aire acondicionado en las dos habitaciones y la sala. Tiene una ubicación excelente cerca de todo!
Réponse du service qualité
Muchas gracias por elegir nuestro apartamento y por compartir su opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
Excelente ubicación, departamento muy amplio y confortable
Réponse du service qualité
Estimado Sergio, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su estancia en nuestro apartamento, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos poder servirle de nuevo pronto.
Aija T.
Departamento de Calidad
We were able to walk in early, the person was supper nice and helpful, gave us the keys, map and explained the area. Comfortable beds, good location.
Everything was great! Could be cleaned a little better but very nice apartment.
Réponse du service qualité
Dear Karolina, thank you very much for your kind feedback. We are glad to know that you enjoyed our exceptional hospitality and the comfort we provide.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Mohamed, thank you for your review, it has been a pleasure for us to read it and we look forward to serving you again soon.
Aija T.
Quality Department
La habitación en suite no es cómoda por su tamaño. Los baños tenían feo olor, probablemente por problemas en el drenaje
Réponse du service qualité
Dear Karen, we would like to express our gratitude for the detailled review you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation in our centrally located apartment.
We are looking forward to meeting you soon again.
Aija T.
Quality Department
todo perfecto, si vuelvo repito seguro.
Réponse du service qualité
Muchas gracias por su amable opinión y sus amables palabras hacia nuestro personal.
Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Aija T.
Departamento de Calidad
La ubicación para conocer Sevilla es ideal.
Podía estar más limpio. Había pelusas de polvo, alguna mancha en el sofá y hasta unos muñequitos debajo del sofá, que hacía tiempo seguro que no se movía.
Réponse du service qualité
Estimada Ana Isabel,
Nos gustaría agradecerle su comentario elogiando su reciente estancia a nuestro apartamento Velarde II y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Esperamos su próxima visita.
Aija T.
Departamento de Calidad
Il tavolo in vetro, se si è con bambini è davvero pericoloso spigoli molto affilati.. Ho dovuto mettere del Nastro di carta e tovaglioli come paraspigoli..
Tout est parfait. Appartement, localisation et j´en passe.
Stationnement difficile.
Réponse du service qualité
Apreciamos el tiempo dedicado a compartir su experiencia en nuestro apartamento y agradecemos su amable recomendación a otro huéspedes.
Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos poder darle la bienvenida de nuevo muy pronto.
Aija Teilane
Departamento de Calidad
La ubicación era excelente para visitar todo sin necesidad de utilizar el coche u otro medio de transporte. También el apartamento estaba impecable y no le faltaba un detalle, las camas comodiiiisimas, nos facilitaron una cuna y trona para nuestra hija, la calle muy tranquila y sin ruidos nocturnos. Todo perfecto. Incluso encontramos aparcamiento en la misma puerta del alojamiento(zona Azul), ya que durante las noches se quedan muchos sitios libres y si madrugas un poquito por la mañana lo consigues. Muy agradecida tmb a la anfitriona pues nos retrasamos en la llegada y nos esperó pacientemente y nos recibió con una sonrisa a pesar del retraso. Sin duda alguna muy recomendable. Cuando volvamos a Sevilla nos alojaremos otra vez aquí!!
Quizás la habitación con la cuna se quedaba un poco justita de espacio, y echamos de menos un exprimidor para hacer zumito por las mañanas.
Réponse du service qualité
Muchas gracias por compartir su experiencia con nosotros y por destacar el confort del apartamento y la amabilidad de nuestro personal, ellos son la principal fortaleza de nuestros apartamentos.
Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos poder darle la bienvenida de nuevo muy pronto.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
Thank you very much for your feedback regarding your stay.
We highly appreciate all your comments. We are fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our apartments, for a future ocasion please do not hesitate to contact our team to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards.
We look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
No tiene estacionamiento en el depa
Réponse du service qualité
Muchas gracias por elegir nuestro apartamento para su estancia en Sevilla y por compartir su experiencia con nosotros.
Le agradecemos sus amables palabras sobre la ubicación. Verdaderamente, nuestro apartamento está situado en una zona inmejorable cerca de todos los lugares de interés y permite a los huéspedes disfrutar de toda la ciudad.
A los huéspedes que vienen en coche siempre informamos de los parkings más cercanos ya que no tienen la necesidad de usar el coche para disfrutar de Sevilla.
Gracias de nuevo por elegir nuestro apartamento en esta ocasión y esperamos poder servirle de nuevo pronto.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
Muchas gracias por sus maravillosos comentarios sobre su experiencia, estamos encantados de que disfrutara de su estancia entre nosotros y esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
Nos gustaría agradecerle su comentario elogiando su reciente visita. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos que nos visite de nuevo en el futuro.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
We appreciate your positive comments regarding your stay witjh us. We are glad to hear that you enjoyed your stay and hope to see you again in the future.
Aija Teilane
Quality Department
Réponse du service qualité
Dear Christina
We would like to thank you for the lovely review you shared following your recent visit to our GH Velarde apartment and are delighted to read that we were able to match your holiday expectations. Regards
Réponse du service qualité
Dear Vicent, thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Regards. Ana García, Dpto. de calidad
Réponse du service qualité
Dear Mourad, we are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our accommodation´s greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our apartment. Regards, Ana García, Dpto. de calidad
Het gebouw is ontzettend gehorig! Wanneer er iemand thuiskwam, leek het soms alsof ze in ons appartement stonden. Bijkomend was dat de bovenbuurvrouw erg luidruchtig was: met hakken lopen om 12u ‘s nachts, uitgaan om 2u ‘s nachts, terugkomen om 5.30u in de ochtend... steeds mét hakken en met de nodige decibels... Dit overschaduwde een beetje ons heerlijk verblijf in Sevilla..
Réponse du service qualité
Dear Marleen,
Thank you for taking the time to share your feedback about your recent stay at our apartment. We are happy to read that you felt welcome and supported from the moment you arrived to the one you left and that you share your compliments with our reception team, as this means a great source of motivation to strive more every day. Thank you for noting the beauty and comfort of our rooms, as well as for pointing out the welcome detail. However, we regret the inconvenience caused by external noise, we try to ensure that noise levels are kept within normal, but sometimes it is impossible to guarantee it. We thank you for your kind opinion, it has been a pleasure for us to read it and we look forward to serving you again soon.
Fátima Roca-chief of Customer Service.
Todo todo genial!!!
Nada
Location. Kitchen equiped with scentials.
All ok
한국에서처럼 불다켜두고 방마다 온풍기켜두고 식기세척기돌리면서 드라이기썼더니 전기가 내려가서 직원도움이 필요했어요. 하지만 올드시티이기도하고 직원분이 와주셔서 고쳐주시고 사과의 선물(와인+비스킷)도 주셨습니다.
Réponse du service qualité
Dear JIHYE YOON, Thank you for reviewing your recent stay in our apartment. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Again we thank you for this very kind review of our apartment and we look forward to serving you again in the future. Fátima Roca-chief of Customer Service.
Réponse du service qualité
Estimada Pilar, Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias positivas a nuestros huéspedes. Estamos encantados de saber que hemos logrado superar sus expectativas en lo que respecta a la hospitalidad y el servicio prestado y transmitiremos sus comentarios a los miembros del equipo que usted ha mencionado. Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas. Fátima Roca-responsable Dpto. de calidad.
Réponse du service qualité
Estimada Cristina, Le agradecemos que eligiera nuestro apartamento para esta ocasión, así como su amable recomendación a la comunidad de viajeros. Estas opiniones tan positivas son una herramienta de motivación para mejorar continuamente la calidad de los servicios que ofrecemos. Esperamos servirle en un futuro próximo. Fátima Roca-responsable Dpto. de calidad.
Réponse du service qualité
Estimada Mónica, Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona y nos alegra saber que fuimos capaces de cumplir con sus expectativas. Esperamos poder darle la bienvenida de nuevo muy pronto. Fátima Roca-responsable Dpto.de calidad
Todo perfecto
Réponse du service qualité
Estimada Isidora, Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto. Fátima Roca-responsable Dpto. de calidad.
Réponse du service qualité
Estimada Valldemosa, Nos gustaría darle las gracias por elegir nuestro apartamento para sus vacaciones en Sevilla, así como por dedicar parte de su tiempo en comentar su experiencia con nosotros. También estamos muy contentos de leer que estuvo muy satisfecha con la comodidad de las camas, siendo un aspecto crucial para nosotros. Hacemos todo lo posible para asegurar que los niveles de ruido siempre se mantengan dentro de los límites razonables para que nuestros clientes no se vean perturbados por el ruido exterior pero, a veces, es imposible garantizar esto, sentimos mucho las molestias. Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto. Fátima Roca-responsable Dpto.de calidad.
Réponse du service qualité
Estimado Federico, Queremos darle las gracias por compartir esta opinión y por señalar la ubicación y el confort de nuestro apartamento así como su amable recomendación a la comunidad de viajeros. Estas opiniones tan positivas son una herramienta de motivación para mejorar continuamente la calidad de los servicios que ofrecemos. Le esperamos pronto. Fátima Roca-responsable Dpto. de calidad.
Réponse du service qualité
Estimado Stefano, Nos gustaría darle las gracias por señalar la buena relación calidad-precio de nuestro apartamento ya que siempre nos esforzamos en asegurar el mejor precio para nuestros clientes. También nos gustaría darle las gracias porque encontrara cómodas nuestras camas porque en Genteel Home somos plenamente conscientes que una función básica en cualquier alojamiento es garantizar el sueño cómodo y satisfactorio a nuestros clientes. Esperamos su próxima visita. Fátima Roca-responsable Dpto. de calidad.
Réponse du service qualité
Dear Antonio_Moscaggiuri, We are sincerely grateful for the time you have spent sharing your opinion about your stay in our apartment. Your detailed review will help us to continue improving the quality of our services We are glad to know that you liked the location as well as the distribution of the apartment. However, we are sorry if there was a confusion, we have a personalized reception service on arrival, where they explain all the aspects and details related to the accommodation you booked. In reference to the luggage storage, i apologize for the inconvenience, but we do not have a physical place to leave them. However, we always offer you different options that fit the location of your apartment, in order to cause the least inconvenience. For a future occasion, do not hesitate to contact our customer service, in order to solve all the doubts or services you need during your stay. We look forward to serving you in the near future. Fátima Roca-chief of Customer Service.
No tenemos ninguna pega
The apartment had a distinctive smell - not a really bad smell, but not a really pleasant smell.
Muy buena ubicación, en plena zona monumental. Lola y Fátima encantadoras, pendientes de nosotros en todo momento, incluso se encargaron de hacernos la reserva en el parking. Totalmente recomendable para estancias en Sevilla.
El apartamento es tal cual como en las fotos. Muy cómodo. Se nota que es nuevo, bien cuidado y la atención de Lola que nos hizo el check-in inmejorable. Nos dejó una lista de recomendaciones de lugares para comer. Definitivamente repetiría si vuelvo a Sevilla
Todo estuvo perfecto.
계단이 있어 몸이 불편한 사람들에게 불편함
Barulho no prédio
La ubicación, La Luz y la decoración.
No tiene servicio para custodiar equipaje
Nos tuvieron media hora en el portal esperando para hacer el check in es lo unico negativo, pero luego el trato fue bueno
Réponse du service qualité
Estimada Francisca, gracias por su comentario. Les pedimos disculpas por el retraso a la hora de recibirles en el apartamento, pero al no habernos informado con antelación de su hora de llegada y no haber podido contactarles al teléfono que facilitaron para hacer la reserva, no sabíamos a qué hora llegarían. Esperamos que a pesar de ello hayan disfrutado de su estancia y nos alegra saber que les ha gustado el apartamento. Saludos
En el piso de arriba están haciendo obras y ha sido molesto porque empiezan a picar muy temprano y no paran en todo el día.
-El colchón
It was great compact apartment. Lost all electrical power overnight, the very helpful nieghours were able to unlock the meter cupboard downstairs and reset the meter. The Genteel staff did not respond until late the next morning.
Una delle due stanze è un po´ piccola
Lo que no me gusto fue aver estado solo 4 días
L´appartement se situe dans un immeuble relativement mal insonorisé.
El alojamiento en sí y su situación. Un apartamento muy agradable, cómodo y decorado con gusto. Muy bien situado a escasos metros del centro histórico de Sevilla.
Nos resultó incómodo la consigna para el equipaje, nos ofrecieron el servicio pero en otro edificio bastante alejado lo que nos resultó incómodo.
Houve um problema com a água quente mas foi prontamente resolvido pelas anfitriãs, que se demonstraram muito atenciosas.