Découvrez le charme absolu de ce magnifique appartement en duplex, situé dans une captivante maison de ville sévillane restaurée, entre les rues pittoresques de Santa Teresa et la splendide place Santa Cruz. Restauré avec soin, cet espace met en valeur les éléments architecturaux d’origine, créant un environnement exceptionnel où nos clients pourront se plonger dans une tranquillité inégalée et un confort absolu.
Voir sur la carte
L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :
• Service de restauration dont le menu peut être consulté ici
• Cet établissement propose son propre service de garde et de consigne de bagages du lundi au vendredi (sauf jours fériés) pour les clients premium, avec enlèvement par notre personnel à l´appartement. Les tarifs sont de 5 € par bagage. Les samedis, dimanches ou jours fériés, vous pouvez utiliser le service d´autres entreprises dans des locaux désignés, à environ 5 € par valise.
• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.
*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Duplex Santa Teresa Terrace VI
de à
Locatie
2 persoonsbed mag breder en 2 beddengoed
Réponse du service qualité
Dear Irene,
Thank you for your feedback! We are pleased to hear that you enjoyed the central location of the apartment.
Regarding your comment about the bed and bedding, we appreciate your input and will take it into consideration to improve the comfort of our accommodations for future guests.
We value your comments and hope to have the opportunity to welcome you again in the future.
Quality Department
sehr netter Empfang, schon vorher Kontakt per Telefon und WhatsApp Tolle Lage inmitten der Altstadt und doch ruhig. Herrliche Dachterrasse, individuell und nett eingerichtet. Bequeme Betten. Aufzug im Treppenhaus
Zweites Schlafzimmer war nur über eine Treppe zu erreichen. Dies machte es für mich schwer, den Koffer hoch zu bekommen.
Réponse du service qualité
Dear M. B,
Thank you for taking the time to share your impressions with us. We are delighted to hear that you enjoyed the apartment’s central yet peaceful location, the charming rooftop terrace, and its unique decor. Your kind words about the warm welcome and the comfortable beds are truly appreciated.
We would also like to address your comment regarding the second bedroom. The apartment is designed in a duplex style, and this is clearly stated in the description on our website. We always encourage our guests to review the accommodation details carefully before booking to ensure it meets their specific needs. We appreciate your understanding on this matter.
Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future and remain at your disposal for any further questions or assistance.
Quality Department.
We had problems with the door to the outside terrace, and had to have a handyman out twice to fix the lock. There was less comfortable seating than I´d realised in the apartment.
Réponse du service qualité
Dear Jennifer,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the excellent location of the apartment in the heart of the Santa Cruz district, which is undoubtedly a wonderful area to explore the city.
However, we apologize for the inconvenience caused by the issue with the terrace door lock. While we are glad that our handyman was able to address the problem promptly, we will review our maintenance processes to ensure such incidents are minimized in the future. Additionally, we have taken note of your suggestions regarding the seating arrangements and will assess their condition to consider any necessary improvements.
Thank you once again for your valuable feedback. We look forward to the opportunity to welcome you back in the future for an even better experience.
Quality Department
In pieno centro
Su due piani, cucina poco accogliente e camera con bagno (entrambi maleodoranti causa cavedio puzzolente) al piano terra, salotto piccolo e molto scomodo con camera con bagno e terrazza al primo piano (con scala ripida). L’avevamo scelto dalle foto per passare due giorni di comfort con i nostri figli (inoltre pioveva e abbiamo passato del tempo in casa) ma si è purtroppo rivelato una (dispendiosa) delusione. Non è una scusante il fatto che sia una casa “antica” perché è stata completamente ristrutturata.
Réponse du service qualité
Dear Elena,
We sincerely appreciate your feedback and regret to learn that your stay in our apartment did not meet your expectations. We are pleased, however, that you enjoyed the central location of the property.
Regarding your comments about the odors, please note that these can sometimes be influenced by external factors such as the weather; however, we apologize for any discomfort caused and will review this aspect to make any necessary improvements. As for the property’s features and layout, we strive to accurately reflect its characteristics in our photos and descriptions on the website, in line with our commitment to transparency. Nonetheless, we understand that the stairs and general design of the apartment may not be to everyone’s preference, and we are sorry that this was the case for you. Rest assured, we take your feedback seriously as we continue to improve our services.
We value your feedback and hope that, despite this experience, you might give us another opportunity in the future.
Quality Department.
Réponse du service qualité
Dear Soumia,
Thank you for your kind words regarding your stay. We are pleased to hear that you found the location perfect, the apartment very clean and well-equipped, and that you appreciated our attentive staff.
Regarding luggage storage, as we do not have a physical reception, we are unable to offer luggage storage within the building. However, our company provides an additional service for luggage pickup and storage, which can be arranged for an extra fee. Our team will handle the collection and safekeeping of your belongings for as long as needed, ensuring that you can enjoy your last day in the city. We kindly encourage any guests in need to inquire about this service.
We hope that despite this small inconvenience, you were able to enjoy your stay and our city. Your feedback is very valuable to us, and we would be delighted to welcome you back in the future.
Quality Department.
Bell´appartamento moderno e pulito Posizione strategica nel centro della città terrazza privata molto ampia con affaccio su una deliziosa piazzetta
Réponse du service qualité
Dear Jess,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Réponse du service qualité
Dear Michelle,
Thank you for your kind review. We are glad to hear that you enjoyed the excellent location and that our communication was to your liking. We take note of your comment about the internal stairs, and we always make sure to inform our guests about their specific features in advance, so they can consider this according to their needs and preferences. Despite the minor inconvenience with the stairs, we sincerely hope that you had a pleasant stay overall and were able to fully enjoy both the apartment and the beauty of our wonderful city. We would be delighted to welcome you again in the future.
Réponse du service qualité
Dear Lysiane,
We are sorry to hear that your experience did not meet your expectations. We strive to provide a high standard of service and accommodation, and it’s disappointing to learn that we fell short in your case.
If you have specific concerns or suggestions on how we might improve, we would appreciate your feedback. Your insights are valuable to us as we aim to enhance our guests’ experiences.
We hope you will give us another opportunity in the future to ensure a completely pleasant stay, and we wish you all the best.
Réponse du service qualité
Dear Maurizio,
Thank you for your feedback. We are pleased to hear that you enjoyed the great location of our apartment. We look forward to welcoming you again in the future.
Réponse du service qualité
Dear Francesca,
Thank you for your wonderful feedback. We’re thrilled to hear that you found the apartment to be a gem in the heart of Seville, conveniently located near restaurants and main attractions. It’s great to know that you enjoyed the cleanliness, spaciousness, and the refreshing pool. We’re delighted that you consider it top-notch and look forward to welcoming you back in the future.
The property was perfect for our stay in Sevilla. The localisation is incredible and the little pool on the rooftop is great. Overall the apartment is confortable for 4 people and well cleaned.
We would have appreciated a bit more kitchen tools (no tool to peel the vegetables, not enough coffee mugs, only 2 sunbeds for 4 people) and the pool could have been a bit bigger.
Réponse du service qualité
Dear Marine,
Thank you for your kind review. We’re delighted to hear that you enjoyed the incredible location and found the apartment comfortable and well-suited for your stay in Seville. We´re glad the rooftop pool added to your experience.
We appreciate your suggestions regarding the kitchen tools and the number of sunbeds, as well as your feedback on the pool size. We’ll take your comments into account as we continue to improve our guests’ experiences. We hope to have the pleasure of welcoming you back in the future.
Quality Department.
Réponse du service qualité
Estimada Paola,
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.
Réponse du service qualité
Dear Paula,
Thank you for your wonderful review. We’re thrilled to hear that you enjoyed the apartment and its prime location, as well as the peaceful atmosphere and convenience of being close to bars, restaurants, and historic sites. It’s great to know that the roof terrace and pool were highlights of your stay, especially in the warm weather. We’re also pleased that the layout of the apartment suited your needs and that the early check-in and storage options made your stay more comfortable. We appreciate your kind words and recommendation, and we look forward to the opportunity to host you again.
Réponse du service qualité
Dear Kate,
Thank you for your lovely review. We are delighted to hear that you had a fabulous stay at Genteelhome in Seville. It´s wonderful that your little ones enjoyed the paddling pool and that the spacious apartment met your expectations. We´re also pleased that our location, so close to the Cathedral and many restaurants, made your stay extra convenient. Thank you for choosing Genteelhome, and we hope to welcome you back soon.
Réponse du service qualité
Dear Dorte,
Thank you for your feedback. We are delighted to hear that you enjoyed your stay and found the location both central and peaceful. Your recommendation is greatly appreciated and we look forward to welcoming you back soon.
Réponse du service qualité
Dear Jenny,
Thank you for your lovely review. We are pleased to hear that you enjoyed the central location of the apartment in the old town and found it clean and bright. Your kind words about our staff are much appreciated. We look forward to welcoming you back in the future.
Réponse du service qualité
Dear Estelle,
Thank you for your feedback. We sincerely regret the inconvenience you experienced with the terrace door.
We would like to take this opportunity to clarify that during check-in, our customer service team always informs guests about the importance of carrying the terrace key with them each time they go outside. As noted in the apartment rules, the terrace door can only be opened with a key as a security measure. If the key is left inside the lock, as happened in your case, it becomes impossible to open the door without professional assistance. In such cases, as detailed in the apartment regulations, the cost of calling a locksmith must be borne by the guest. We sincerely regret the incident that occurred. We strive to ensure all our guests are well-informed to prevent such situations. We understand the frustration this may have caused and appreciate your understanding.
We apologize once again and thank you for choosing us for your stay in Seville. We hope to have the opportunity to welcome you back in the future for a smoother stay.
Réponse du service qualité
Dear Laurent,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Réponse du service qualité
Estimada Paloma:
Agradecemos su comentario. Nos complace saber que encontró la zona muy bonita y que el apartamento fue de su agrado, destacando su limpieza y agradable ambiente. Su opinión es muy valiosa para nosotros. Esperamos tener el placer de recibirle nuevamente en el futuro.
Réponse du service qualité
Dear Samantha,
Thank you for your kind review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team and is important for us to improve. It is our pleasure to serve guests like you, and we await your return in the future.
Réponse du service qualité
Dear Claire,
Thank you for your kind words. We are delighted to hear that you enjoyed our beautiful apartment and its prime location for exploring and visiting Seville. It´s wonderful to know that you found the terrace to be magnificent and enjoyable.
We hope you had a memorable experience in Seville, and we would love to welcome you back in the future.
Réponse du service qualité
Dear Mayssen,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Réponse du service qualité
Dear Noemi,
Thank you for your kind words. We´re thrilled to hear that you found our home impeccably clean and our host exceptional. It´s wonderful to know that our setup ensured privacy for your stay. We´re delighted that you had a perfect weekend with us. Should your travels bring you back this way, we´d be honored to host you again for another enjoyable stay.
Réponse du service qualité
Dear Haube,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Réponse du service qualité
Dear Paul,
We´re thrilled to hear that you had a great stay and that you loved both the property and its location. It was our pleasure to host you, and we hope to have the opportunity to welcome you back in the future.
Réponse du service qualité
Dear Beth,
Thank you for your kind words. We´re thrilled to hear that you enjoyed our wonderful location and that it made your stay special. We´re glad you appreciated the rooftop patio as well. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.
Apartment is super tiny, also it is split across 2 levels with a very steep staircase. This may be an okay setup for 2 couples or friends, but pretty much unusable for families with small kids. Kitchen is also tiny even for basic cooking. We let hosts know our arrival time in advance but no one was there to greet us, took a couple of phone calls and 30 mins waiting until someone finally showed up. We were provided with no apology and quite an attitude from both hosts. Moreover, the cleaning lady was still inside frantically trying to finish the job even though it was way past check in time.
Réponse du service qualité
Dear Roman,
Thank you for sharing your recent experience with us, and we´re glad to hear that you enjoyed our great location near the park and the charming square with orange trees, as well as the proximity to major attractions such as the Cathedral and Alcazar.
We appreciate your feedback regarding the terrace and pool area. Please rest assured that the pool is indeed private and not shared with any other guests, as stated on our website. Regarding the layout of the apartment, we strive to provide accurate information about our accommodations to ensure our guests have a clear understanding of what to expect and be able to make informed decisions about it.
Regarding your check-in experience, we sincerely apologize for the delay and any inconvenience caused. While we aim to provide a seamless arrival experience for our guests, unexpected situations can occasionally arise that may result in delays. We appreciate your patience and understanding in this matter.
It´s disappointing to hear about your interaction with our team, and we apologize if their attitude did not meet our usual standards of hospitality. Rest assured that we will address this internally to ensure that all our guests receive the warm and courteous service they deserve. Once again, we appreciate your feedback, as it helps us to continually improve our services. We hope to have the opportunity to welcome you back for a more positive experience in the future.
Quality Department.
Réponse du service qualité
Dear Sabien,
Thank you for your loyalty and for choosing to stay in our apartment for the fourth time. We´re delighted to hear that you are satisfied with the communication during your stays. Your continued support means a lot to us, and we look forward to welcoming you back again in the future.
Comfortable beds. Great shower. Great location for walking to everything. Restaurants almost at our doorstep. Public parking a 2 minutes walk away
No sun at the roof top as it was not facing the sun this time of year.
Réponse du service qualité
Dear Inger,
Thank you for your feedback regarding your weekend trip. We´re delighted to hear that you found the beds comfortable, enjoyed the great shower, and appreciated the convenient location for walking to various attractions and restaurants. It´s always a pleasure to know our guests had a positive experience.
Regarding the rooftop, we regret that it didn´t receive direct sunlight during your stay due to the time of the year. Unfortunately, this is a natural occurrence based on the sun´s position. We invite you to come back at another time of the year where you can enjoy the sunshine.
Thank you for choosing us, and we look forward to welcoming you back.
Best regards,
Quality Department
Réponse du service qualité
Dear Nikita,
Thank you for taking the time to share your thoughts about your stay at our apartment. We´re delighted to hear that the location and our responsive team positively impacted your visit to the area. Your feedback regarding the maintenance concerns is sincerely appreciated.
We apologize for the inconveniences you experienced and regret that the offered solution for the terrace handle and the shower issue couldn´t be addressed during your stay. We understand the importance of a seamless and comfortable experience, and we´re genuinely sorry for falling short in this regard.
We also regret that during your stay, the weather was not the best and there was a storm that disturbed your rest. Typically, the weather in Seville is very pleasant and calm, allowing for a perfect rest. Therefore, we regret that you experienced this unusual situation.
We genuinely appreciate your feedback, and we´ll take significant steps to prevent these issues from recurring in the future. If you reconsider staying with us again, we´d be eager to provide an experience that reflects the high standards we strive for.
Réponse du service qualité
Dear Martin,
Thank you for your gracious review of your recent stay at our tourist apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Kind regards,
Quality Department
Réponse du service qualité
Dear Sandrine,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Julie,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department
Réponse du service qualité
Dear Casey,
It´s wonderful to hear that you enjoyed the beauty of Seville. Our proximity to the city´s significant attractions is a deliberate choice to enhance our guests´ experiences. Your feedback serves as a reminder of the importance of our location. Thank you for sharing your thoughts, and we hope to welcome you back for another enjoyable stay.
Kind regards,
Quality Department
Réponse du service qualité
Querido Carlos,
Le agradecemos sinceramente por tomarse el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos llena de alegría saber que hemos cumplido con sus expectativas. Esperamos seguir siendo su elección en futuras visitas.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Nadine,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department
Réponse du service qualité
Dear Jean Paul,
Having you as our guest at Santa Teresa VI in Seville was a true pleasure. We´re thrilled that you enjoyed your stay and that our accommodations met your expectations. Your feedback encourages us to maintain our commitment to excellent service. We hope to have the opportunity to welcome you back in the near future.
Kind regards.
Quality Department Manager
Réponse du service qualité
Dear Filomène,
We´re delighted to know that you found the apartment beautiful and well located in the heart of the city. Walking around sounds like a great way to explore. We understand that Sevilla´s summer temperatures can be quite intense, often exceeding 40 degrees.Ensuring our guests´ comfort is a priority, and our air conditioning systems are designed to provide a comfortable environment regardless of the weather. We hope you had a wonderful stay overall, and we´d be thrilled to host you again in the future.
Kind regards.
Quality Department Manager
Réponse du service qualité
Dear Andrzej,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department
Réponse du service qualité
Dear Kate,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Myriam, Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip. Kind regards. Jose L.H. Campos Quality Department Manager
Réponse du service qualité
Dear Eliane,
We truly value your feedback and apologize for any discomfort you experienced during your stay. Your review is vital to our continuous improvement. We appreciate your kind comments and are committed to ensuring a better experience on your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Mark Virgil,
We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Karen,
Thank you for your feedback. We appreciate your comments and apologize for any inconvenience you experienced. We will take your feedback into consideration and work towards providing a better description and improved experience for our guests. Your satisfaction is important to us, and we hope to have the opportunity to welcome you again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Sehr kleine Badezimmer ohne Ablagefläche. Die Einrichtung sieht sehr billig aus.
Réponse du service qualité
Dear Susanne,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Anthony,
Thank you for your review. We´re thrilled to hear that our apartment´s location provided convenience to you in a quiet area. We take note of your feedback. We hope to welcome you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Chris,
We sincerely appreciate your feedback and we hope to host you again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Maud,
We appreciate your feedback regarding the decor and presentation of the terrace. We´ll take it into consideration to improve the overall experience. We´re glad you found the location convenient and enjoyed the cleanliness of the apartment.
Kind regards
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Aimee,
Thank you for your detailed feedback. We´ll take it into consideration to improve our service. We´re glad you enjoyed the incredible location and the host´s communication.
Kind regards
Jose L.H. Campos
Quality Department Manager
L’emplacement exceptionnel et la grande terrasse avec très belle vue.
Les pièces au rez de chaussée sans réelle fenêtre sur l’extérieur. La piscine n’est pas une piscine mais un bassin (40 cm de profondeur) et est sale.
Réponse du service qualité
Dear Mélanie,
We sincerely appreciate your comment about your stay in our apartment. We are very sorry that you experienced some issues during your stay, and we apologize for any inconvenience caused by the cleanliness of the pool. We value your feedback and will use it to improve our services in the future. We hope to have the opportunity to welcome you back in the future so you can experience the best version of our accommodation.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Omar,
Thank you for choosing our apartment for your recent stay. We greatly appreciate your review and hope that you had a wonderful experience. It was a pleasure hosting you, and we would be honored to welcome you back in the near future. Your satisfaction is our top priority, and we look forward to the opportunity to serve you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Livia,
We sincerely appreciate your valuable feedback and would like to express our gratitude for taking the time to share your experience. We apologize for any inconvenience caused by the noise and your general impression of the layout of the apartment. We understand the importance of a tranquil environment and comfortable communal space. On a positive note, we are delighted to hear that you found the terrace spacious and charming. Your observations regarding the pool and lighting have been duly noted, and we will explore ways to enhance these aspects. Thank you once again for your feedback, and we hope to have the pleasure of hosting you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Laetitia,
We want to express our sincere gratitude for your generous comment about your stay in our apartment. We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We value your feedback and will use it to further improve our services and amenities. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Kim,
Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will take the necessary steps to address your concerns. Thank you again for your review, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jules,
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment in Seville. Your kind words about our accommodation and services are highly appreciated, and we are glad to know that we exceeded your expectations. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Linda,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us. We certainly agree that the unbeatable location of the apartment makes it easy to walk the city while not being disturbed by noises at night. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
C. deel Poeta Blas de Otero, 36,
28017 Madrid
911982483
cerrajeros Madrid
Réponse du service qualité
Dear Britta,
Thank you for this review and for having chosen us for your stay in Seville. The opening months for the pool is from April to September. We will be delighted to welcome you back again between these date so you can fully enjoy the perks of the terrace.
Thank you again for staying with us.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Louise,
Thank you for choosing our apartment and for praising the service of our dedicated staff. To provide our customers with comfortable stays is our main task and we are delighted that you enjoyed your time. We look forward to receiving you back again soon.
Jose L.H. Campos
Quality Department Manager
Location is excellent, very quiet, no noise.
When choosing the appartment on the site, you cannot identify from the photos the one you selected.
Réponse du service qualité
Dear Laszlo,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our apartment and are delighted to read that we were able to match your expectations.
Jose L.H. Campos
Quality Department Manager
Sehr schön gelegen, hübsche Terrasse mit Wasserbecken..zentral..
Leider ist die Wohnung in der kalten Jahreshälfte nicht ausreichend heizbar, die Gäste frieren. Der TV Remote und ein Korkenzieher haben gefehlt, wurden nach Auffordern aber dann sofort gebracht..☀️
Réponse du service qualité
Dear Pierre,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Deborah.
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
The location perfect for sight seeing.
Sparsely furnished the kitchen was poorly equipped - the ´private´ terrace was beautiful but shared with another apartment.
Réponse du service qualité
Dear Emma,
Thank you for reviewing your recent stay at our apartment. It is wonderful to hear we were able to make your stay special. We would like to take this opportunity to clarify that both the terrace and the pool are private to your apartment and no othet but the guests staying in it are allowed to make use of it.
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Rosalicia:
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos para su visita a Sevilla. Esperamos poder darle la bienvenida de nuevo muy pronto.
Jose L.H. Campos
Director de Calidad
Great roof terrace
Réponse du service qualité
Dear Günter,
We would like to thank you for this kind review of our apartment and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear David, thank you very much for choosing our apartment and for sharing the insights regarding your personal experience. Your comments help us to understand how our guest enjoy their stays, and what we can do better. We are very sorry for any inconveniences you experiences during your stay, next time, please do not hesitate to contact our team to point our any imperfection in our services, so we can assist you as soon as posible.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Estimada Veronica, muchas gracias por su opinión. Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Aija T.
Departamento de Calidad
Réponse du service qualité
Daer Elizabeth, thank you very much for staying with us. It was a pleasure for us to assist you during your stay in Seville on this occasion and we hope you will visit us again in not too distant a future.
Aija T.
Quality Department
Réponse du service qualité
Dear Becky, thank you very much for your opinion about our apartment. We are delighted that it met your group´s expectations and you had a memorable stay with us.
We hope you will visit us again in not too distant a future.
Aija T.
Quality Department
Réponse du service qualité
Dear Michael, thank you very much for the comments you made about your visit. They help us to understand how our guests experience their stay with us.
We hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Réponse du service qualité
Muchas gracias Sergio, muchas gracias por elegir nuestro apartamento.
Gracias por destacar la ubicación del apartamento. Nuestro apartamento está situado junto a las principales atracciones de la ciudad lo que facilita la estancia a nuestros huéspedes.
Nos encantaría que volviera a disfrutar de más días fantásticos con nosotros.
Aija T.
Departamento de Calidad
Réponse du service qualité
Thank you very much for your comments regarding your stay in our apartment with its unbeatable location. We are glad to know that you had the opportunity to enjoy it.
We appreciate your kind recommendation to other guests and hope to meet you in near future again.
Aija T.
Quality Department
Roof top terrace with pool and location
Kettle could be bigger for four people 😆 .. also a few more coat hangers plus drawers
Réponse du service qualité
Dear Lorraine, thank you very much for your kind feedback regarding your stay and suggestions which will help us to improve our services.
We look forward to meeting you soon again.
Aija T.
Quality Department
Réponse du service qualité
Dear Virginia, thank you very much for your comments. Although it seems that some aspects of the stay did not match your expectations, we appreciate every form of feedback. We are sorry for any imperfections during your stay, and we would like to thank you for pointing out the efficient service you received when reporting this issue.
We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Aija T.
Quality Department
Réponse du service qualité
Dear Judith, thank you very much for your kind review, it has been a pleasure for us to read it and we hope to have the opportunity to serving you again and exceed you expectations in a not too distant future.
Aija Teilane
Quality Department
No había donde apoyar nada y perchas en el cuarto de baño
Réponse du service qualité
Estimada Ana Lourdes, muchas gracias por compartir su opinión y destacar la limpieza y la excelente ubicación del apartamento.
Hemos tomado nota de sus observaciones, nos ayudan conocer los puntos en los que todavía podemos mejorar la experiencia de nuestros huéspedes y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Aija Teilane
Departamento de Calidad
la terrasse, l’emplacement
les odeurs de canalisation très fortes, l’accueil moyen, le manque de vaisselle et d’ustensiles pour ce prix, le lit double en 140, les salles de bain trop petites avec aucun espace autour du lavabo, pas assez de rangement dans la chambre du haut( seulement 4 cintres et pas d’étagères ou de commode), le bas du duplex très sombre qui n’a aucune ouverture sur l’extérieur et qui donne sur le hall, un canapé trop petit en haut, la salle de bains n’était pas très propre.
Réponse du service qualité
Dear Karine, we appreciate your feedback and your comments regarding your experience in our apartment.
We are glad to know that our superior location was a highlight of your stay, but we are sorry that some aspects of the stay did not meet your expectations. We would liek to inform that at the moment we are in process of several improvements in our Santa Teresa apartment in order to offer the most comfortable experience possible to our guests.
Thank you once again for your review, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Quality Department
schimmel op plafond in badkamer
Réponse du service qualité
Thank you very much for choosing out apartment for your stay in Seville.
We highly appeciate your feedback, your comments were shared with our housekeeping department in order to correct the imperfectiosn mentioned in your review. We appologise for any inconveniences.
We look forward to serving you again in the near future.
Aija Teilane
Quality Department
Réponse du service qualité
Thank you very much for your lovely comments regarding your stay with us.
We are delighted to read that we were able to match your holiday expectations and hope to see you again in the future.
Aija Teilane
Quality Department
Réponse du service qualité
Thank you for your lovely comment regarding the service you received from our team members. We thank you for choosing our apartment for your stay and very much look forward to having the opportunity to assist you again in the future.
Réponse du service qualité
Dear Georgie
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. Regards
Réponse du service qualité
Dear Kirsty
Firstly we would like to thank you for choosing our Santa Teresa apartment for your holidays in Seville and for the review you shared with us, all of your kind words about your stay with us are great to hear. Regards