Ce fantastique appartement nouvellement conçu est situé dans un bâtiment historique entre la rue Santa Teresa et la place Santa Cruz.
L’appartement a la distribution idéale pour passer un séjour merveilleux: chambres à coucher dans les arbres, deux d’entre elles avec des lits jumeaux de 0,90 * 1,90 m et l’autre avec un lit double de 1,50 * 1,90, trois salles de bain complètes avec douche, deux en suite dans l’une des chambres avec lits jumeaux et dans celle avec un lit double, un salon très lumineux avec vue sur les jardins et la Plaza de Santa Cruz depuis un balcon meublé confortable, et une cuisine moderne entièrement équipée.
Voir sur la carte
L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :
• Service de restauration dont le menu peut être consulté ici
• Cet établissement propose son propre service de garde et de consigne de bagages du lundi au vendredi (sauf jours fériés) pour les clients premium, avec enlèvement par notre personnel à l´appartement. Les tarifs sont de 5 € par bagage. Les samedis, dimanches ou jours fériés, vous pouvez utiliser le service d´autres entreprises dans des locaux désignés, à environ 5 € par valise.
• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.
*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Appartement Santa Teresa IV
de à
Réponse du service qualité
Dear Indira,
Thank you for sharing your feedback. We are so glad to hear that you enjoyed the apartment and its amazing location.
We also appreciate your understanding regarding the electrical issue, and we´re pleased it was resolved quickly. Your comfort and satisfaction are our top priorities, and we always strive to address any concerns as promptly as possible.
We hope to welcome you back in the future for another wonderful stay.
Las estancias y la limpieza. Baños amplios.
Nos entregaron el apartamento una hora más tarde de la hora acordada, aún habiendo pedido poder adelantar esa hora. Ninguna facilidad para guardar equipaje.
Réponse du service qualité
Estimada Elena:
Gracias por compartir su experiencia con nosotros. Nos alegra saber que encontró el apartamento acogedor y confortable, y que las estancias, la limpieza y los baños amplios estuvieron a la altura de sus expectativas.
Sin embargo, lamentamos sinceramente el retraso en la entrega del apartamento. Si bien los retrasos en el check-in no son habituales en nuestros servicios, pueden surgir situaciones imprevistas que ocasionen demoras puntuales. Apreciamos su comprensión en este aspecto y le aseguramos que trabajamos siempre para evitar situaciones similares. Por otro lado, respecto al servicio de guarda de equipaje, es importante resaltar que no ofrecemos este servicio ya que no contamos con recepción física en el edificio donde poder custodiar los mismos.
Agradecemos su comprensión y sus comentarios, los cuales nos ayudan a seguir mejorando. Esperamos tener la oportunidad de recibirle nuevamente en el futuro y ofrecerle una experiencia aún más satisfactoria.
Departamento de Calidad.
Réponse du service qualité
Dear Michael,
Your wonderful review is greatly appreciated. It has been our pleasure to accommodate you, and we hope to have the chance to host you again soon.
Réponse du service qualité
Estimada Lucia:
Le agradecemos sinceramente por su comentario. Nos alegra saber que tanto el piso como la atención del anfitrión fueron de su agrado y que disfrutaron de una estancia cómoda. Será un placer recibirles nuevamente en el futuro.
Réponse du service qualité
Dear Eugenia,
Thank you for your kind review. We’re delighted to hear that you enjoyed the apartment and found it beautiful, spacious, and clean. It’s also great to know that the location was perfect for your stay and that our service met your expectations. Thank you for choosing us and we would love to welcome you again in the future.
Réponse du service qualité
Dear Matthew,
Thank you so much for your thoughtful review. We’re delighted to hear that Pablo’s apartment was perfect for your family and that you enjoyed the beautiful space, breathtaking views, and prime location. It’s wonderful to know that you would gladly stay with us again. We look forward to welcoming you back in the future.
Réponse du service qualité
Dear Luara,
Thank you for your kind words. We are delighted to hear that your family had such a great stay at Pablo’s place. It’s wonderful to know that you enjoyed the central location, the bright living space, and the convenience of the amenities, including the washer, kitchen, and even the ice cube trays.
We truly appreciate your recommendation and are thrilled that you felt like a local during your stay. We would be more than happy to welcome you and your family again in the future.
Réponse du service qualité
Estimada Angela:
Gracias por compartir su experiencia con nosotros. Estamos encantados de saber que su estancia de fin de semana fue maravillosa. Nos alegra que la céntrica ubicación del apartamento fuera ideal para su grupo, especialmente teniendo en cuenta las necesidades de sus acompañantes. Esperamos volver a daros la bienvenida en el futuro. Gracias por elegirnos.
Réponse du service qualité
Estimada Paula:
Le agradecemos sinceramente que haya compartido su experiencia con nosotros. Nos complace saber que ha disfrutado del amplio espacio, el diseño, la excelente ubicación y la limpieza de la propiedad. Comentarios como el suyo nos motivan a seguir ofreciendo un servicio de calidad y espacios acogedores para nuestros huéspedes. Será un placer volver a recibirle en el futuro y garantizarle otra estancia memorable.
Réponse du service qualité
Dear Kacey,
We are grateful for your kind review of your recent stay. It was a pleasure hosting you, and we hope to welcome you back in the future.
Réponse du service qualité
Dear Catherine,
Thank you for your kind review of your recent visit. It has been a pleasure to host you, and we eagerly anticipate the opportunity to welcome you back in the future.
Réponse du service qualité
Dear Sara,
Thank you for sharing your feedback. We are pleased to hear that you enjoyed the location, the tranquility of the neighborhood, and the spaciousness of the apartment, especially the three bedrooms and bathrooms. We are also glad that the proximity to public transportation was convenient for you.
Regarding your comment on natural light, we regret if it did not fully meet your expectations. However, we would like to clarify that the apartment is indeed very bright, thanks to the large window in the living room, which allows plenty of sunlight. Additionally, the internal courtyard also brings natural light into the space. While we understand that the bedrooms and kitchen may not have the same exposure, we believe the overall brightness of the apartment contributes to creating a pleasant atmosphere.
We also appreciate your feedback on the drying rack, and we will certainly take it into account for future improvements. We look forward to welcoming you again in the future and thank you once again for your valuable comments.
Réponse du service qualité
Dear Thomas,
Thank you for your kind words regarding your stay. Hosting you has been a delight, and we hope to have the privilege of welcoming you again.
Réponse du service qualité
Dear 혜민 송,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Réponse du service qualité
Dear Pauline,
Thank you for your feedback. We are thrilled to hear that you enjoyed the apartment´s excellent location and found the owner helpful. We always strive to provide the best experience for our guests, and we are glad we could contribute to your stay.
We look forward to welcoming you again in the future!
Réponse du service qualité
Dear Emily,
Thank you for your feedback. We are glad you enjoyed your stay and that the apartment, location, and our communication met your expectations. We look forward to welcoming you again soon!
Réponse du service qualité
Dear Daniel,
Thank you for sharing your positive experience with us. We truly enjoyed hosting you and look forward to your next visit.
Réponse du service qualité
Dear Neely,
Thank you for your feedback! We’re glad you enjoyed the excellent location and convenience of having restaurants and attractions within walking distance. We hope to welcome you back soon!
Réponse du service qualité
Dear Minjee,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Réponse du service qualité
Estimado Aitziber:
Gracias por compartir su opinión. Nos complace saber que disfrutó de la excelente ubicación de nuestro apartamento, tan cercana a la catedral, y que la zona tranquila contribuyó a su confort. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
Réponse du service qualité
Dear Meghna,
Thank you for your review. We are glad to hear that the location was to your liking. We look forward to welcoming you again in the future.
Réponse du service qualité
Dear Karen,
Thank you for your kind words. We´re so pleased that you enjoyed your stay in the charming Barrio Santa Cruz and found everything just as described. It would be a pleasure to welcome you back in the future.
Réponse du service qualité
Estimado Juan:
Muchas gracias por compartir su experiencia con nosotros. Nos complace saber que disfrutó de su estancia en nuestro apartamento y que la ubicación en Plaza Santa Cruz fue conveniente para sus necesidades. Nos alegra que todo haya estado perfecto durante su visita. Agradecemos su confianza y esperamos poder darle la bienvenida nuevamente en el futuro.
Réponse du service qualité
Dear Tracy,
Thank you for your kind feedback. We are delighted to hear that you enjoyed the apartment´s fantastic location, offering the perfect balance of a quiet residential street while being just steps away from bars and restaurants. We´re also glad to know that you found it a great place to relax after exploring the beautiful city of Seville.
However, we sincerely regret that the issue with the air conditioner was not fully resolved during your stay. Although we sent someone to repair it promptly, we are sorry that the problem persisted. We assure you that we are working to ensure this situation does not occur in the future and to guarantee a fully satisfactory experience for all our guests.
We truly appreciate your understanding and are happy that this did not detract from your overall experience. It would be a pleasure to welcome you back if you return to Seville in the future.
Réponse du service qualité
Dear Ian,
Thank you for your kind words. We´re delighted that you found the apartment and its location wonderful. We look forward to welcoming you back in the future.
Réponse du service qualité
Dear Leslie,
Thank you for your positive feedback. We are delighted to hear that you found the apartment clean, spacious, and comfortably appointed. It´s great to know that having three bedrooms and three bathrooms was a welcome change and that the location met your needs. We hope to have the pleasure of hosting you again in the future.
Réponse du service qualité
Dear Alejandra,
Thank you very much for your kind feedback. We are pleased to hear that you had an excellent stay and appreciated both the communication and the location. Your satisfaction is important to us, and we hope to welcome you again in the future.
Réponse du service qualité
Dear Jiaying,
Thank you for your kind review. We are thrilled to hear that you found the location unbeatable and were impressed by the beauty of the building. We’re glad you appreciated the amenities and the complimentary bottled water. However, we apologize for the inconvenience caused by the noise and cooling issues with the air conditioning. Your feedback is valuable, and we will address these concerns to improve the comfort of our future guests.
We appreciate your recommendation and are pleased that overall, you were happy with your stay. We hope to have the opportunity to welcome you back in the future.
Réponse du service qualité
Dear Yoandra,
Thank you for your wonderful review. We are thrilled to hear that you enjoyed your stay and found the location convenient for accessing restaurants and main attractions. It’s also great to know that our responsiveness and flexibility contributed to your positive experience. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Réponse du service qualité
Dear Mark,
Thank you very much for your review. We are pleased to hear that you enjoyed your stay and that the flat and its location respected your expectations. We are glad that the communication before and during your arrival was satisfactory. We look forward to welcoming you again in the future.
Zustand der Küche
Réponse du service qualité
Dear Susanne,
Thank you for your feedback. We are pleased to hear that you were satisfied with the location and size of the apartment.
We also appreciate your comments regarding the condition of the kitchen. Your input is valuable to us, and we will review the kitchen´s condition to ensure it meets our standards and provides a better experience for future guests.
Thank you for bringing this to our attention. We appreciate you choosing us and look forward to serving you again in the future.
Quality Department
Réponse du service qualité
Dear Mohammad,
Thank you for your fantastic review. We’re thrilled to hear that you enjoyed the prime location in the heart of Santa Cruz and found it convenient for exploring Seville. We greatly appreciate your high recommendation and look forward to welcoming you back in the future.
Réponse du service qualité
Estimada Carol:
Muchas gracias por su amable comentario. Nos alegra mucho saber que el alojamiento cumplió con sus expectativas y que la ubicación y las fotos fueron de su agrado.
Nos complace saber que la comunicación con Pablo fue excelente y que sus dudas fueron resueltas de inmediato. Agradecemos sus palabras y quedamos a su disposición para cualquier futura necesidad.
Esperamos tener el placer de recibirle de nuevo.
Réponse du service qualité
Dear Noémie,
Thank you for your kind review. We are delighted to hear that you found the apartment clean, spacious, comfortable, and well-equipped. It’s great to know that its location in the historic center allowed you to explore Seville’s key attractions on foot.
We’re also pleased that Pablo’s responsiveness contributed to a positive experience. Your recommendation is greatly appreciated. We hope to welcome you back on your next visit to Seville!
Réponse du service qualité
Dear Ignacio,
Thank you for your excellent review. We are pleased to hear that you enjoyed the location, the comfort of the beds, and the responsiveness of our host. Your feedback is greatly appreciated. We hope to have the pleasure of hosting you again in the future.
Réponse du service qualité
Dear Paul,
Thank you for your wonderful review. I´m thrilled to hear that you enjoyed the location, spaciousness, and cleanliness of the apartment. Your high recommendation is greatly appreciated. It was a pleasure hosting you, and we look forward to welcoming you back in the future.
Réponse du service qualité
Dear Patrick,
Thank you for your kind feedback. We are delighted to hear that you found our apartment quiet and comfortable, situated next to a park yet centrally located within walking distance of major attractions and restaurants. It´s wonderful that you enjoyed the proximity to an excellent Flamenco establishment just a stone´s throw away.
Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.
Quality Department.
Réponse du service qualité
Dear Meghan,
Thank you for your glowing review. We´re thrilled to hear that you found our place outstanding and enjoyed our convenient location in Seville.
We´re sorry to hear that your time in Seville was limited, but we´re delighted to know that you plan to return. We look forward to welcoming you back and hopefully providing you with even more memorable experiences in the future.
Réponse du service qualité
Dear Debbie,
Thank you for your wonderful review. We´re delighted to hear that you enjoyed the apartment and its fantastic location near the cathedral, restaurants, and bars. It´s great to know that you found the apartment spacious, clean, modern, and with comfortable beds. We truly appreciate your recommendation and look forward to welcoming you back for another stay in the future.
Réponse du service qualité
Dear Hemma,
Thank you so much for your kind words. We´re thrilled to hear that you had a great experience at our place and that you found us to be friendly and helpful hosts.
It´s wonderful to know that the accommodation met all your needs with its amenities and spaciousness. We´re also pleased that you found the location convenient for visiting all the attractions.
We truly appreciate your feedback and hope to have the pleasure of hosting you again in the future.
Réponse du service qualité
Dear Quing,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Réponse du service qualité
Dear Frank,
Thank you for sharing your feedback with us. We sincerely apologize for any initial challenges you encountered in locating the apartment. We trust that the information provided by our customer service team proved beneficial in alleviating this issue. Your understanding is greatly appreciated. We hope your overall stay in our unit was pleasant, and we look forward to the opportunity to host you again in the future.
Réponse du service qualité
Dear Umehani,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Réponse du service qualité
Dear Dan,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Réponse du service qualité
Dear Diane,
Thank you for taking the time to share your experience with us. We´re delighted to hear that you enjoyed our prime location in Sevilla, just a short walking distance from restaurants, local cafes, and shops, as well as being conveniently close to the city´s historic sites.
Regarding your feedback about the washing machine without a dryer, we understand your concerns. We want to clarify that in the information provided on our website, which we make every effort to ensure transparency, you can find detailing the amenities available in our accommodations, including the absence of a dryer. We aim to empower our guests to make informed decisions about their stay. However, in Seville, we benefit from a wonderful climate with abundant sunshine, making the use of dryers unnecessary. Nevertheless, we will take your comment into consideration for future improvements if deemed necessary.
Regarding the furniture, we also regret that some of the furnishings in the house were not sufficiently comfortable for you. We will take your feedback into account for future improvements if necessary.
We sincerely value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.
Quality Department.
Réponse du service qualité
Dear Laurie,
Thank you for your kind words. We´re delighted to hear that you enjoyed your stay in our centrally located apartment in Seville. It´s great to know that you found the building well-maintained with a reliable elevator and that the apartment met your expectations with its spacious rooms, well-equipped kitchen, and tasteful decor. Your recommendation means a lot to us, and we truly appreciate it. Should your travels bring you back to Seville, we would be honored to host you again. Thank you for choosing our apartment.
Réponse du service qualité
Dear Robert,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Quality Department.
Réponse du service qualité
Dear Javier:
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Réponse du service qualité
Dear June,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Réponse du service qualité
Dear Raya,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Réponse du service qualité
Dear Elliott,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
The kitchen is a little small. - The amenities provided are of average quality and insufficient (for example 5 cups for 6 people, the cups are too big to use with the Nespresso machine; ) In the room the light switch is at the earliest level which causes unwanted lights during the night
Réponse du service qualité
Dear Tony,
Thank you for taking the time to share your feedback following your recent stay with us. We´re pleased to hear that you enjoyed the great location, peaceful ambiance, and comfortable beds provided in our apartment.
We apologize for any inconvenience caused about the perceived inadequacy of the amenities provided. Your satisfaction is important to us, and we regret that these aspects did not meet your expectations. Please know that we take your feedback seriously and will review our offerings to ensure they better cater to the needs of our guests.
Regarding the issue with the light switch in the room, we regret any disturbance this may have caused. Had we been made aware of this during your stay, we would have been more than happy to assist in finding a solution and ensuring you were comfortable. Additionally, we would have been delighted to explain the functionality of the lights to ensure a more enjoyable experience.
Your feedback is invaluable to us, and we sincerely appreciate your input. Should your travels bring you back to our area, we would be grateful for the opportunity to host you again and provide a more seamless experience.
Quality Department.
Réponse du service qualité
Dear Valerie,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Réponse du service qualité
Dear Francisca,
Knowing that your experience was enjoyable reminds us why we do what we do. If your future travels lead you back to us, we´d be delighted to provide you with another exceptional stay. Your feedback inspires us to aim higher in delivering top-notch service. Thank you for your kind words and for choosing us as your destination.
Kind regards,
Quality Department
Réponse du service qualité
Dear Maud,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Sasha,
Your satisfaction is our ultimate goal, and we´re grateful for your kind words. If your travels lead you back our way, we´d be thrilled to welcome you once again. Your feedback empowers us to continue delivering memorable experiences. Thank you for sharing your experience with us and for allowing us to be a part of your journey.
Kind regards,
Quality Department
Réponse du service qualité
Dear Nadia,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department
Réponse du service qualité
Dear Kristine,
Thank you for your glowing review. We´re thrilled you found our place amazing and enjoyed its convenient location. It´s wonderful to hear that the apartment met your expectations and you found our host friendly. We would be honored to host you again in the future.
Kind regards,
Quality Department
Réponse du service qualité
Estimada Maria Jose,
Agradecemos profundamente sus elogios sobre nuestro apartamento. Nos complace saber que disfrutó de su estancia y esperamos volver a recibirla en un futuro cercano.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Patricia,
Thank you for your gracious review of your recent stay at our apartment. We apologize for any inconvenience about the external construction, we appreciate your understanding that this is an external situation and out of our control, however, we are taking steps to avoid any inconvenience with this in the future. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Quality Department.
Réponse du service qualité
Dear Abhishek,
We´re genuinely appreciative of your positive review. Your feedback fuels our passion for delivering exceptional experiences. Your satisfaction is what drives us to continuously improve and exceed expectations. If there´s ever a chance to host you again in the future, please know that we´re here to ensure another memorable stay. Thank you for being a part of our journey and for your kind words.
Kind regards,
Quality Department
Réponse du service qualité
Dear Niloufar,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Dominique,
We appreciate your feedback about your stay. We always aim to provide punctual service and apologize for any delay in handing over the keys. We´ll review our processes to ensure this doesn´t happen in the future.
Regarding the renovation work in the building, we apologize for any inconvenience you experienced. Please note that such work is external to our control, and it´s not the usual state of our apartments. We´ll take your comments into consideration and do our best to minimize any potential disturbances during our guests´ stays.
Thank you for choosing to stay with us, and we hope you consider us for your future visits to ensure a smoother and more enjoyable experience.
Kind regards,
Quality Department
Réponse du service qualité
Dear Louise,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Kind regards,
Quality Department
Ligging en netheid
Réponse du service qualité
Dear Charlotte,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
Réponse du service qualité
Dear Elisabeth,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department
Réponse du service qualité
Dear Elizabeth,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
Kind regards,
Quality Department
Réponse du service qualité
Estimada Cora,
Valoramos inmensamente sus comentarios positivos acerca de su experiencia en nuestro apartamento. Nos complace saber que su estancia fue agradable y satisfactoria. Gracias por confiar en nuestros servicios; su satisfacción es nuestra máxima prioridad.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Josef,
Thank you for taking the time to provide feedback about your recent stay at our apartment. We appreciate your valuable input and apologize for any inconvenience you experienced.
We are pleased to hear that you had an overall positive experience. However, we are truly sorry to learn that one of the rooms was not suitable for your stay due to an unusual noise issue, possibly related to the air conditioning. We understand how frustrating this must have been for you, and we would have liked to have been informed about this matter during your stay so that we could have promptly addressed it to ensure your comfort.
Please accept our apologies for any inconvenience this may have caused you, and rest assured that we will investigate and rectify this issue to prevent similar occurrences in the future.
We appreciate your feedback, and we hope that you will consider staying with us again in the future. Your comments help us in our ongoing efforts to improve our accommodations and services.
If you have any further questions or concerns, please do not hesitate to contact us.
Warm regards,
Quality Department
Réponse du service qualité
Dear جريس,
We´re pleased to know that you made a very good choice by staying with us. As our property is located in the heart of Sevilla, specifically in the Santa Cruz neighborhood, we understand that parking can be a challenge due to the central location. However, we´d like to highlight that the Cano y Cueto parking facility is conveniently situated just a quick 3-minute walk from Santa Teresa street. This parking option might provide a convenient solution for guests arriving by car.
We appreciate your understanding of the dynamics of staying in such a vibrant and historic area. If you decide to visit us again, we´re here to ensure you have a comfortable and enjoyable experience.
Best regards,
Quality Department
Good location and clean.
The management staff couldnt speak english very well and were not very accomodating. Didnt let us keep the luggage to pick up later and made us empty the property and send us to another place to keep our luggage. There was no coffee for the machine, no detergent for the washing machine.
Réponse du service qualité
Dear Ricardo,
We appreciate you sharing your experience with us. We apologize for the inconvenience you faced with the management staff´s English proficiency and their level of accommodation. Communication and customer service are important aspects of our service, and we´re sorry that you didn´t receive the assistance you needed.
We understand that the luggage situation was frustrating, and we apologize for any inconvenience it caused. We´ll address this issue to ensure that our guests have a smoother experience in the future.
We also apologize for the absence of coffee for the machine and detergent for the washing machine. Providing these amenities is essential for a comfortable stay, and we´re sorry for any oversight on our part. We´ll make sure to replenish these items for future guests.
Your feedback is valuable in helping us improve our services and provide a better experience for our guests. If you have any further comments or concerns, please don´t hesitate to let us know. We´re committed to addressing these issues and making your future stays more enjoyable.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Eddie,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Yanping,
We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We value your feedback and will use it to further improve our services and amenities. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Francesca,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards.
Jose L.H. Campos
Quality Department Manager
The master bedroom (the one with the double bed) is the smallest of the three and doesn´t have much space to store your belongings. The clothes horse is very small for a group of 6 people who need to do laundry while travelling. The air-conditioning units are controlled by a central console instead of separately in each bedroom, which can be inconvenient with a group of 6 people.
Réponse du service qualité
Dear Kriti,
We would like to express our heartfelt gratitude for selecting our apartment as your accommodation choice. We are truly sorry for any inconvenience you encountered during your stay. Your satisfaction is of the utmost importance to us, and we deeply regret falling short of your expectations. We sincerely hope that you will give us another chance to serve you, and we promise to make every effort to exceed your expectations on your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Denise,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Mircea,
Thank you for your kind words! We´re thrilled you enjoyed your stay and the convenient location of the apartment. We hope to welcome you back soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear guest,
Thank you for your kind review. We´re delighted you found the apartment comfortable and in excellent condition.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Anne.
Thank you for your fantastic review! We´re thrilled to hear that you loved the location of our darling apartment in the Jewish corridor. It´s wonderful that you found it conveniently close to the cathedral, Alcazar, and a variety of amazing restaurants and rooftop bars. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Lauren, Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Jose L.H. Campos
Quality Department Manager
We have just returned from a week long stay, the flat’s location is perfect, a few minutes walk to the Cathedral, Alcazar and everything Seville has to offer. The flat itself was ideal and offered plenty of space for 4 adults. The beds were very comfortable, the kitchen is well equipped and all 3 bedrooms have en-suite facilities. We would not hesitate to re-book in the future. Fir your information - if you check-in after 10pm there is a 30Euro charge which increases to 50Euro after midnight.
Réponse du service qualité
Dear Laura,
Thank you for your fantastic review. We´re thrilled that you enjoyed the perfect location of our apartment. It´s great to hear that the flat provided ample space for your group of 4 and that you found the beds comfortable and the kitchen well-equipped. We appreciate your feedback and will take it into consideration. We would be delighted to welcome you back in the future. Thank you for choosing our apartment.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Anne,
Thank you for sharing your feedback about your pleasant stay at our apartment. We are delighted to hear that you had a wonderful time and that the apartment´s location was convenient for your sightseeing activities.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Warm regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Natalie, We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon. Javier S.V. Quality Department.
Emplacement parfait .jolei décoration... confortable et grand pour 3 couples d amis. Bien agencé ´
Aucune possibilité de laisser les bagages quelques heures a. Un endroit proche.. malentendu à ce sujet car j avais pose la question avant notre départ
Réponse du service qualité
Dear Christine,
We appreciate your comment about your stay in our apartment. We are very sorry for any issues or inconvenience you experienced during your stay. Please note that our check-out policy is upon availability. Your constructive criticism is extremely valuable to us, and we will use it to improve our services. We hope you will give us another opportunity to serve you and provide you with a much more enjoyable and problem-free experience.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Semira Ansari, thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Melissa,
We would like to express our sincere gratitude for your kind words and for choosing our apartment for your recent stay. We are delighted to hear that you enjoyed your time with us and appreciate your positive feedback. Thank you again for your review, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
De locatie was geweldig, aan een klein plein met parkje, midden in het oude centrum.
De keukenkastjes waren allemaal wat krakkemikkig en de hoeveelheid bestek en servies was beperkt voor 5 personen. De drie douches met elk een toilet waren niet echt goed schoon. De hoeveelheid handdoeken per persoon was voor drie nachten wat aan de krappe kant. De bedden waren hard maar dat is een kwestie van smaak.
Réponse du service qualité
Dear Ben,
Thank you for taking the time to leave a review of your stay at our apartment. We are thrilled to hear that you had a great experience and that our team made your stay memorable. We apologize for any inconvenience caused during your stay and appreciate your feedback as it helps us to improve. Thank you again for your review, and we hope to see you again soon.
Jose L.H. Campos
Quality Department Manager
Unhelpful host. No flexibility around check out timings. No luggage storage facility. Roof Terrace is private and not for all the apartments ,which didn´t say clearly in the booking.
Réponse du service qualité
Dear Nidhi,
First and foremost, we would like to express our gratitude for choosing our establishment and for sharing your valuable impressions. We are truly sorry for any inconvenience caused by the check-out time. At the same time, we want to let you know that we always strive to meet our guests´ needs and provide a late check-out when possible. We are impressed by your complaint about the lack of flexibility, as no request for late check-out was made. We also recall that, despite our standard check-in time being at 15h, we agreed to meet you at 14h for check-in. However, at your request, we managed to make it even earlier, at 13h, and had you in the apartment by 12:30. Therefore, we are confused by your comment regarding our staff´s willingness to assist.
Regarding the roof terrace, we apologize for any confusion. In every advertisement you can find the specific equipment and distribution of each apartment.
We are happy to hear that you enjoyed the location of the apartment, and we hope that this positive aspect of your stay will encourage you to consider us for your future travel plans.
Thank you again for choosing our property, and we hope to have the opportunity to host you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Amanda,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location and staff is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Amanda,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Seville. It gives us immense pleasure to hear that our apartment and staff contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Edgar,
Estamos encantados de leer su reseña y saber que tuvo una estancia memorable en nuestro apartamento. Apreciamos mucho sus comentarios y es gratificante saber que disfrutó del alojamiento y los servicios que brindamos. Será un honor para nosotros recibirlo nuevamente en un futuro cercano.
Jose L.H. Campos
Director de Calidad
lo amplio que es y sobre todo la ubicación. Carlos ha sido muy bien anfitrión y sobre todo me aconsejo bares típicas de Sevilla.
Réponse du service qualité
Dear Kathiuska,
Gracias por esta maravillosa reseña sobre nuestro apartamento y por remarcar el trato ofrecido por Carlos. Nos alegramos enormemente de que haya podido encontrar todo lo que necesitaba para hacer especiales sus vacaciones. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Christopher,
We are grateful for your feedback and thrilled to learn that you found our apartment to be a great choice for your holiday. Your kind words about our accommodations and location are highly appreciated, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jenny,
Thank you for the great feedback of your recent holiday experience at our apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our apartment and staff were able to meet all your needs during your stay. Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Sylvia,
Le agradecemos sinceramente por su positiva reseña de su estancia en nuestro apartamento en Sevilla. Nos complace saber que nuestro equipo le proporcionó un servicio excepcional y que nuestras instalaciones superaron sus expectativas. Esperamos tener el placer de darle la bienvenida de nuevo en un futuro cercano.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Robert,
We read with great pleasure the kind words you write to our apartment and our team. We are extremely happy to know that they were most helpful in times of need.
Thank you again, we look forward to having the opportunity to hosting you again in the near future.
Jose L.H. Campos
Quality Department Manager
Camas dobles
Réponse du service qualité
Estimado Xisco:
Le agradecemos sus palabras hacia nuestro apartamento. Nos alegramos enormemente de que disfrutara de su estancia y esperamos nos dé la oportunidad de volver a servirle pronto.
Jose L.H. Campos
Director de Calidad
We enjoyed our stay. Great location! The apartment was nicely decorated and as pictured. We would stay here again!
Réponse du service qualité
Dear Sarah,
It is our pleasure to read that you enjoyed your stay at our apartment. Our entire team works hard to deliver luxury experiences and reading your kind words encourages us to keep the hard work. We hope to have the oportunity to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
This apartment was everything I was hoping it to be. Located in Santa Cruz plaza, it’s far enough away to be quiet, especially at night, yet still so close to all you could want and need. The three bathrooms were perfect for my family and afforded everyone the privacy they need. The apartment was also light and airy. We really enjoyed our time there.
Réponse du service qualité
Dear Cristin,
Thank you for the great feedback of your recent holiday experience at our Santa Teresa IV apartment; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy we were able to meet all your needs during your stay.
Thank you for sharing your insights about the privacy the three en-suite bedrooms provide and the quiet, yet central location.
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice when visiting Sevilla. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Lia,
Thank you for this wonderful review. We could not be happier that you had a memorable time with us.
Jose L.H. Campos
Quality Department Manager
Que no me avisaron de dejar las llaves dentro e irme y estuvimos esperando 30 minutos a ver si alguien venía para devolver la llave. Fue un mal entendido. El resto genial
Réponse du service qualité
Estimada Olga:
Gracias por elegirnos y por dejarnos esta reseña. Lamentamos el malentendido, aunque nos alegramos de que respecto al apartamento todo estuviera a la altura de sus expectativas. Esperamos volver a recibirle pronto en Sevilla.
Jose L.H. Campos
Director de Calidad
Location. All at walking distance
nothing to point
Réponse du service qualité
Dear Tema,
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Bethany, We are really sorry to hear that you did not enjoy the experience in our apartment to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments. We do apologize for the marks and imperfections you encountered; there are absolutely no excuses for details to be overlooked as all of our apartments are regularly checked. We will make sure that the procedure is being reinforced. Also we apologize if any of the neighbors misbehaved at certain occasions. We regret not being immediately informed so as to be able to intervene in no time for you to fully enjoy your stay. For a future occasion, please do not hesitate to contact us for anything you may need, the team will do its utmost to find an immediate solution for you. Regarding the mentioned case, I’m happy to confirm that it could be successfully closed after studying it along with Airbnb. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Regards, Jose L.H. Campos
Réponse du service qualité
Dear Ram, thank you very much for your valuable review.
Our team works hard to create unique experiences, so we are delighted to know that we are achieving it.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Réponse du service qualité
We are delighted to hear that your holiday was an enjoyable one and you had a comfortable stay in our apartment. We hope you will visit us again in not too distant a future.
Aija T.
Quality Department
Awesome apartment! Great location (short walk to all museums and restaurants). Lots of space, well equipped and had everything we needed.
Réponse du service qualité
Dear Elena, thank you very much for your review.
We are delighted to know that the apartment met your holiday expectations and you enjoyed our prime location and we hope to see you on your future trips to Seville.
Aija T.
Quality Department
Réponse du service qualité
Muchas gracias por esta revisión reconfortante sobre su estancia con nosotros, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y esperamos su próxima visita.
Aija T.
Departamento de Calidad
Réponse du service qualité
Estimado Felipe, gracias por elegir nuestro apartamento para su estancia en Sevilla y por compartir su experiencia personal. Queremos hacerle llegar nuestras más sinceras disculpas por la espera excepcional que experimentó a su llegada y si ello hubiera podido causar algún inconveniente a usted y a su familia. Esta situación ha sido discutida con nuestro equipo con el fin de evitar que este tipo de situaciones se repitan en el futuro.
Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas.
Aija T.
Departamento de Calidad
la ubicación perfecta, súper limpio, muy amplio, habitaciones muy grandes y camas muy cómodas. los baños muy completos y muy cómodos
me gusto todo
Réponse du service qualité
Estimada Susana, muchas gracias por los comentarios tan positivos que ha compartido referente a su estancia en nuestro apartamento, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Nos encantaría que volviera a disfrutar de más días fantásticos con nosotros.
Aija T.
Departamento de Calidad
Nous avons apprécié l´appartement au plus haut point. Tout était prévu pour rendre notre séjour relax et sans souci pour profiter de la ville, malgré les grandes chaleurs. Air climatisé essentiel au retour de nos visites, des ascenseurs fonctionnels. Il y a l´équipement nécesssaire pour la lessive, faire la cuisine (café fourni) et relaxer dans un bel environnement décoré avec beaucoup de goût. Trois salles de bain pour nous quatre, grand luxe! Manuel nous a accueilli chaleureusement et donné beaucoup d´informations utiles à notre séjour, suggestions de restos, visites, épicerie, etc avec une carte bien utile. Propreté impeccable. J´y retournerais sans et je le recommanderai à des amis. Merci
Réponse du service qualité
Dear Louise, thank you very much for staying with us and for sharing your personal experience in our apartment. Comments like yours make our day because they make all our efforts worthwhile. We are glad to know that the stay with us made such a positive vacation memories for you.
We look forward to serving you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Claudia, thank you very much for your kind review. It was a pleasure to assit you and we hope to have the opportunity to welcome you back in our apartment soon.
Aija T.
Quality Department
Réponse du service qualité
Estimado Juan Carlos, muchas gracias por su comentario elogiando su reciente estancia en nuestro apartamento. Estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y nos encantaría que volviera a disfrutar de más días fantásticos con nosotros.
Aija T.
Departamento de Calidad
Réponse du service qualité
Thank you Dean, for the lovely review about your stay with us. We are delighted to read that we were able to match your holiday expectations and look forward to serving you again in the near future.
Aija T.
Quality Department
Réponse du service qualité
Thank you very much for your kind review, we are glad to know that the apartment met your holiday expectations.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Trish,
First of all, we would like to thank you for choosing our accommodation for your vacation and for the review you shared, all your kind words about your stay with us are great to hear.
We are also very pleased to read your complete satisfaction with the comfort of the room in which we accommodate you and we thank you for highlighting the beauty of our accommodation aimed at ensuring a memorable stay.
La ubicación es muy buena, el departamento es hermoso, decorado con muy buen gusto, Muy bien equipada la cocina. Como detalle menor, sería bueno dejar un rollo de papel, o servilletas de papel.
Réponse du service qualité
Muchas gracias por su opinión. Sus comentarios nos ayudan a a entender como nuestros huéspedes disfrutan de su estancia con nosotros y nos sirven de ayuda para conocer los puntos en los que todavía podemos mejorar su experiencia.
Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Sevilla.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su estancia en nuestro apartamento, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.
Esperamos poder darle la bienvenida de nuevo muy pronto.
Aija Teilane
Departamento de Calidad
Súper comodo, buen ubicado, limpio y con mucha amabilidad ! Barrio tranquilo y cerca de restaurantes pequeños, muy lindos. Cerca de la catedral a 7’ y el palacio..
Réponse du service qualité
Gracias por su reseña que compartió después de su estancia en nuestro apartamento, estamos encantados de leer que pudimos cumplir con sus expectativas de vacaciones y esperamos verlo nuevamente en el futuro.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
Thank you very much for your kind feedback.
We are delighted that our superior location was a highlight of your stay, in addition to our hardworking staff. Our team will be happy to hear that their hard work has paid off!
We look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
Réponse du service qualité
Thank you very much for the time you spent to share your personal impressions of your stay in our apartment. We always highly appreciate feedback, as it allows us to continually improve the experience we create for our guests.
Aija Teilane
Quality Department
+ L´accueil de Carmen, sympathique et enthousiaste La localisation de l´appartement, à 3 minutes de la cathédrale La vue de l´appartement, sur un petit square très sympa La propreté, la salle de bain / toilette par chambre, l´appartement refait avec goût et fonctionnel.
- Rien de bien méchant, peut-être un poil plus d´équipements en cuisine ?
+ Cet appartement est fabuleux ! Il est d´abord très bien placé. Il donne sur la place Santa Cruz qui est très jolie et qui fleure bon les orangers. C´est en plein coeur du quartier historique, devant les jardins Murillo. Tout est à bonne distance à pieds, nous n´avons pas utilisé la voiture de la semaine. Malgré cet emplacement central, c´est très calme ! L´appartement est très confortable, il y a tout le nécessaire pour passer un excellent séjour. Les lits sont très confortables, la décoration est très belle, tout est fait avec gout dans ce vieil immeuble rénové. Tout est dans le détail. L´accueil par Lola (qui nous attendait dans l´appartement) est chaleureux et elle explique tout ce qu´on peut faire à Séville. Ensuite Fatima a pris le relais par message afin de savoir si nous avions besoin de quoi que ce soit et si tout se passait bien. Une bouteille d´eau et des pâtisseries dans le frigo pour notre arrivée. Nous étions comme à la maison, et nous séjournerions à nouveau avec plaisir dans cet appartement.
Tout était parfait.
Réponse du service qualité
Muchas gracias por su comentario Fernando. Lamentablemente este apartamento no dispone de terraza, la terraza que está arriba del edificio es privada. No obstante, tiene un balcón bastante amplio con unas inmejorables vistas de la Plaza de Santa Cruz. Fátima - responsable de calidad de Genteel Home
Réponse du service qualité
Estimado Jesús Alberto, Apreciamos el tiempo dedicado a compartir su experiencia vacacional en nuestro apartamento Santa Teresa IV. También estamos muy contentos de leer que estuvo muy satisfecho con la ubicación y comodidad del apartamento. En relación al mobiliario, trasladamos directamente la información a nuestro equipo y valorarán su opinión al respecto. Muchas gracias de nuevo y esperamos servirle próximamente. Fátima Roca-responsable Dpto. de Calidad.
Réponse du service qualité
Thank you for your review Maninder! Note that we don´t charge any extra fee if your are coming with children. You could see the full price before your reservation. Anyway, we hope that you had a nice stay and we will be glad to host you again in the future. Fátima - responsable de calidad de Genteel Home
We had power outlets every single night and we only had the A/C turned on.
Réponse du service qualité
Thank you very much for taken your time to leave us your review, it always helps us to imprive and become better hosts. First of all I want to apologize for any inconvinience yu might suffer during your stay. It´s a pity you didn´t inform us about the power outlets you suffered, because we would have been able to solved it on the moment if we knew, but we didn´t know, as you didn´t mentioned and the rest of our guests on the same property didn´t have any trouble. Anyway, thanks to you comments, we have proceeded to check all the electricity equipment on the apartment and everything is working properly. We are happy to know you have enjoyed the great location of our apartment. Regards