Ce bel appartement bénéficie d’un emplacement enviable, dans l’une des nombreuses ruelles qui composent le centre historique de Séville.
Pour accéder à l’appartement il faut traverser un grand et beau patio typiquement andalou. En entrant dans l’appartement, nous entrons directement dans un salon-salle à manger spacieux et lumineux qui dispose d’un canapé-lit double, d’une table d’appoint, d’une Smart TV et de deux fauteuils. Il a plusieurs fenêtres qui donnent sur deux grands patios intérieurs, ce qui en fait un endroit parfait pour se reposer. À côté du salon, nous trouvons la salle à manger, avec une table et des chaises pouvant accueillir 6 personnes.
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Appartement San Isidoro
de à
Por decir algo, poner alguna repisa y percha en el baño grande.
Réponse du service qualité
Dear Agustina,
Thank you for your kind feedback. We are delighted to hear that you enjoyed the apartment and its tasteful decor, and that you found the beds comfortable. We´re also pleased that you had a peaceful stay despite the lively atmosphere of the historic center.
We truly appreciate your suggestion regarding adding a shelf and hooks in the large bathroom. We will take this into consideration as we continuously strive to improve our guests´ experience.
It would be a pleasure to welcome you back on your next visit.
Quality Department.
Nos impresionó la limpieza del apartamento. Tenía todo lo que necesitábamos. 2 baños totalmente equipados, ambos con duchas a ras de suelo. La cocina estaba bien equipada con nevera-congelador, lavadora, lavavajillas, vitrocerámica, microondas. tostador, etc. Zona animada para comer. y designaremos una sala de estar. Además, la ubicación era perfecta, a poca distancia de todos los lugares de interés y de excelentes bares y restaurantes en la puerta, así como de un supermercado. La comunicación con Gentileza fue genial y el proceso de registro fue muy fácil. Nos encantó todo del apartamento y lo recomendaría encarecidamente
nada
Anche se c´erano gli armadi non c´era un posto dove appoggiare le valigie in camera. Facendo poche notti non svuoti tutta la valigia
Réponse du service qualité
Dear Giusi ,
Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed the prime location, the apartment´s tasteful decor, and its tranquil atmosphere, as well as the comfort of the beds.
We regret that you found the lack of adequate space for suitcases inconvenient. We appreciate your feedback and will take this detail into account to evaluate potential improvements that can enhance the functionality of the rooms for future stays.
We look forward to the pleasure of welcoming you again and providing you with an even better experience.
Best regards,
Quality Department
Réponse du service qualité
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
La ubicación es excelente, se llega andando en muy pocos minutos a todos los puntos de interés del casco antiguo. Estaba todo muy limpio y fueron muy atentos y flexibles con la hora de check in. Muy cómodo que tenga dos baños. Apartamento bonito y decorado con gusto.
Las puertas correderas de los armarios de ambas habitaciones, no deslizaban bien y era muy difícil abrir y cerrar el armario para sacar o guardar la ropa. Se atascaba y no había manera de moverlas. Faltaría alguna cosa más de menaje en la cocina (algún vaso más, cucharillas...)
Réponse du service qualité
Estimada Marta:
Le agradecemos sinceramente por compartir su experiencia. Nos alegra saber que disfrutó de la bonita decoración y la modernidad del apartamento, así como de su excelente ubicación, que permite acceder fácilmente a los principales puntos de interés del casco antiguo. También nos complace que haya encontrado el apartamento limpio y que nuestro equipo haya sido atento y flexible con la hora de check-in. Sin embargo, lamentamos los inconvenientes que experimentó con las puertas correderas de los armarios y la falta de menaje en la cocina. Su comentario es muy valioso y lo tomaremos en cuenta para realizar las mejoras necesarias.
Esperamos tener la oportunidad de recibirle nuevamente en el futuro y ofrecerle una experiencia aún más satisfactoria.
Departamento de Calidad
Muy bien situado. Todo muy limpio y el apartamento muy bien equipado. Camas comodísimas. Climatización por aerotermia. En general una muy buena opción para alojarse en el centro de Sevilla
Por decir algo, el que no tenga parking y tener que arrastrar las maletas desde el parking por las calles adoquinadas del centro. Pero supongo que no es fácil encontrará alojamiento céntricos con parking.
Réponse du service qualité
Estimada Raquel:
Muchas gracias por compartir su reseña tan positiva. Nos alegra saber que la ubicación céntrica, la limpieza, el equipamiento del apartamento y la comodidad de las camas fueron de su agrado.
Con respecto al tema del parking, tal como se especifica en las características del inmueble, no disponemos de estacionamiento propio. Dado que estamos ubicados en el centro histórico de Sevilla, al lado de algunos de los monumentos más importantes de la ciudad, algunos edificios, debido a su valor cultural, no pueden ser modificados para añadir ciertas infraestructuras como el parking. No obstante, entendemos la incomodidad que en ocasiones esto puede generar, y por ello proporcionamos información sobre opciones de aparcamiento cercanas a nuestros huéspedes para hacer su llegada lo más amena posible.
Esperamos que, a pesar de este pequeño inconveniente, haya disfrutado de su estancia y que podamos volver a recibirle en el futuro.
Departamento de Calidad.
Decoración, espacio y ubicación
todo muy bueno
Réponse du service qualité
Estimada Silene:
Muchas gracias por su comentario. Nos complace saber que la decoración, el espacio y la ubicación del apartamento le hicieron sentir como en casa. Será un placer recibirle nuevamente en el futuro.
Departamento de Calidad.
Good location
Uncomfortable beds and sofa area
Réponse du service qualité
Dear Yvonne,
Thank you for your feedback. We are pleased to hear that you enjoyed the location of the property.
We sincerely appreciate your comments regarding the sofa and beds. We understand that comfort is a personal and subjective preference so we recognize that our furnishings may not meet everyone´s needs. However, your insights are invaluable as we continually assess and enhance our accommodations to improve the overall guest experience.
We hope to have the opportunity to welcome you back in the future and provide a stay that better aligns with your preferences. Thank you once again for sharing your thoughts.
Quality Department.
Ubicación buena
la recogida de la llave
Everything
Nothing
無
Réponse du service qualité
Dear Ling,
Thank you for your feedback. We are pleased to hear that you appreciated the location of our property. We hope to have the pleasure of welcoming you again in the future.
Quality Department
Rien tt c´est très bien passé
Réponse du service qualité
Dear Helene,
Thank you for your kind review. We are delighted to hear that you found the location ideal, the apartment clean, and the bedding comfortable and well-equipped. We’re thrilled that everything went smoothly during your stay.
We appreciate your positive feedback and look forward to the opportunity of welcoming you back in the future.
Quality Department.
Réponse du service qualité
Dear Rae-Anne,
Thank you for your kind words. We’re delighted to hear that you and your family had such a wonderful stay and that your boys felt like they were in a 5-star hotel. It’s great to know you enjoyed the location and the rain showers. We look forward to welcoming you back for another perfect stay.
Quality Department.
The location was super centralized. Good restaurants around, very nice decor. Well equipped apartment for family.
There was no linked parking.
Réponse du service qualité
Dear Stephanie,
Thank you very much for your kind comments about the excellent location, the beauty, and the equipment of the apartment. We are pleased to hear that you enjoyed the decor and the proximity to good restaurants, as well as the suitability of the apartment for your family.
We apologize for any confusion regarding parking. Being located in the heart of the city, near the most important monuments and in buildings of high historical value, makes having parking in such buildings challenging. Nevertheless, our team provide information about the nearest parking facilities with special discounts for our clients.
We appreciate your understanding and are at your disposal for any further inquiries. We look forward to the pleasure of welcoming you again.
Quality Department.
Réponse du service qualité
Estimado Anibal:
Le agradecemos sinceramente por tomarse el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos llena de alegría saber que hemos cumplido con sus expectativas. Esperamos seguir siendo su elección en futuras visitas.
Réponse du service qualité
Dear Philippe,
Thank you for your wonderful review. We’re delighted to hear that you found the beds very comfortable and appreciated the tranquility provided by the interior courtyard-facing windows. It’s great to know that you enjoyed the central location and its convenience for walking to various attractions. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.
Quality Department.
Good location. Friendly staff. Good size apartment.
None
Réponse du service qualité
Dear Miaw,
Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location excellent and enjoyed a comfortable stay in our spacious apartment. Providing friendly and attentive service to all our guests is a top priority for us, and we are pleased that our host´s service met your expectations. We look forward to the opportunity to welcome you back for another pleasant stay in the future.
Quality Department.
Réponse du service qualité
Estimada Romina:
Muchas gracias por su comentario. Nos alegra saber que encontró nuestro departamento hermoso, cómodo y bien conectado. Es un placer para nosotros saber que disfrutó de su estancia. Estaremos encantados de darle la bienvenida nuevamente en su próxima visita.
Réponse du service qualité
Dear Min,
Thank you for your kind review. We are delighted to hear that you enjoyed the very nice location in the old town, with convenient access to many attractions within walking distance. It´s wonderful to know that you found the nearby supermarket and abundance of restaurants convenient. We´re also glad that you found the room nice and clean. We look forward to welcoming you back on your next visit.
Mucho calor para la época
Réponse du service qualité
Estimado Cabrera,
Gracias por sus comentarios. Nos alegra saber que todo le pareció bien ubicado. Sentimos las molestias causadas por el calor durante su estancia. Aunque no podemos controlar el tiempo, esperamos que el clima de Sevilla haya contribuido a su experiencia de una manera única y que el aire acondicionado del apartamento ayudara a aliviar el calor en cierta medida. Su comodidad es importante para nosotros. Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro durante una época menos calurosa.
Departamento de Calidad.
THE LOCATION was excellent. Practically in the middle of the old town of Seville. Close to every important attraction. Despite the central location, the apartment was quiet and comfortable. Lots of storage space. A great base for exploring this beautiful city.
Some equipment (e.g. wardrobes, bathrooms) needs to be refreshed.
Réponse du service qualité
Dear Bartosz,
Thank you for your review! We´re delighted to hear that you found our apartment comfortably situated in a great location. We´re glad you appreciated its proximity to the attractions in the old town of Seville and that you found it quiet and comfortable despite its central location. We also appreciate your feedback regarding the equipment, and we´ll take it into consideration for future improvements. We hope you had a wonderful time exploring our beautiful city, and we look forward to welcoming you back in the future.
Quality Department.
Réponse du service qualité
Dear Jill,
Thank you for your feedback. We´re delighted to hear that you found the apartment comfortable, clean, well-equipped, and in a very good location. We strive to provide our guests with a pleasant and convenient stay, and we´re glad that we met your expectations. We hope to have the pleasure to welcome you back in the future.
Quality Department.
Hygiene. Never been there. You couldn´t walk barefoot.
Réponse du service qualité
Dear Nathalie,
Thank you for sharing your feedback with us. We´re glad to hear that you found the location convenient and that you found the apartment comfortable and beautiful.
We apologize for the cleanliness issues you encountered during your stay. Maintaining a high standard of hygiene is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Please rest assured that we take your comments seriously, and we will address this matter with our cleaning team to ensure that such oversights do not occur in the future.
We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.
Quality Department.
Réponse du service qualité
Dear Danashi,
We´re thrilled to hear that our place was your favorite on this trip. Thank you so much for your kind words about the cleanliness and our hospitality. It was our pleasure to host you, and we´re grateful for your appreciation. If you ever find yourself back in the area, we would love to welcome you again.
Réponse du service qualité
Dear Atul,
Thank you for your feedback and for choosing to stay with. We´re glad to hear that you enjoyed the central location, proximity to major tourist destinations, and the convenience of nearby superstores for groceries. It´s great that you found the Wi-Fi speed excellent. We appreciate your note regarding the front apartment door key and will definitely take it into consideration for future guests. We´re delighted that you had an excellent stay overall and we hope to have the pleasure of hosting you and your family again in the future.
Apartment was quite nice and in great location. Service was great, from checking in to check out. Very informative. Will def stay again. Clean and very usefull kitchen.
Réponse du service qualité
Dear Skerdi,
Thank you for your glowing review. We´re thrilled to hear that you had such a positive experience during your stay with us. It´s fantastic to know that you found our apartment quite nice, enjoyed its great location, and found our service top-notch from check-in to check-out. We´re delighted that you found our kitchen clean and very useful. We truly appreciate your kind words and are looking forward to welcoming you back for another enjoyable stay in the future.
Quality Department.
Réponse du service qualité
Dear Noelle,
Thank you for your feedback. We´re thrilled to hear that you enjoyed our fantastic location and found our property to be very clean and well-equipped.
Your satisfaction is our priority, and we´re delighted that we could contribute to a positive experience during your stay.
We hope to have the pleasure of welcoming you back in the future.
Quality Department.
Réponse du service qualité
Estimada Mónica,
Gracias por sus amables palabras. Estamos encantados de saber que encontró nuestro lugar fantástico para explorar Sevilla y que las camas eran muy cómodas. Es genial saber que nuestra casa era perfecta para su familia con dos niños. Esperamos tener el placer de darle la bienvenida a usted y su familia de nuevo para otra estancia agradable en el futuro.
Por indicar algo, una puerta del balcon estaba rota y no cerraba adecuadamente.
Réponse du service qualité
Estimado Miguel:
Agradecemos sinceramente sus amables comentarios sobre su reciente estancia en nuestro apartamento. Nos complace saber que encontró la ubicación perfecta y que la presencia de dos baños añadió comodidad a su estancia. También nos alegra que haya recibido una atención y asistencia satisfactorias por parte de nuestro equipo. Lamentamos sinceramente cualquier inconveniente causado por la puerta del balcón. Apreciamos que haya compartido este detalle con nosotros, y le aseguramos que tomaremos medidas para abordar este problema de manera oportuna y garantizar una experiencia más cómoda para nuestros huéspedes en el futuro. Valoramos enormemente sus comentarios y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro para ofrecerle una experiencia aún más agradable.
Departamento de Calidad.
Réponse du service qualité
Dear Krzysztof,
Thank you for your feedback. We´re glad you enjoyed exploring the charms of Seville from our accommodation. Your satisfaction means a lot to us. If you have any further feedback or need assistance in the future, please don´t hesitate to reach out. We look forward to welcoming you back for another enjoyable stay.
Quality Department.
Réponse du service qualité
Dear Gianni,
Your glowing review warms our hearts and reminds us why we love what we do. We´re truly thankful for your positive feedback. It´s guests like you who make our efforts worthwhile. Your satisfaction means everything to us, and we´re here to make your future stays just as amazing. Thank you for sharing your positivity with us.
Réponse du service qualité
Estimado Francisco,
Muchas gracias por su positiva reseña de su reciente estancia en nuestro apartamento. Nos alegra saber que disfrutó de su tiempo aquí y que nuestro equipo le proporcionó un servicio excepcional. Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a la ciudad.
Departamento de Calidad
Nada que objetar.
Réponse du service qualité
Estimada Liliana Margarita,
Agradecemos profundamente sus elogios sobre nuestro apartamento. Nos complace saber que disfrutó de su estancia y esperamos volver a recibirlo en un futuro cercano.
Saludos cordiales,
Departamento de Calidad
Superbe appart et déco
On a l’impression d être avec les voisins tellement l appartement est mal insonorisé
Réponse du service qualité
Dear Laure,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you appreciated the beauty of our apartment and its superb decor, as well as its excellent location.
We apologize for any inconvenience caused by the soundproofing of the apartment. Unfortunately, this is beyond our control. However, we understand the impact it can have on your experience and appreciate your understanding. We would like to emphasize that this is something unusual, and our commitment is to ensure the restful stay of our guests.
Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.
Best regards,
Quality Department
Réponse du service qualité
Dear Marcelo,
We´re glad to know that our location met your expectations. Our team strives to offer a prime spot that enhances our guests´ experiences. Thank you for recognizing this aspect of your stay. We look forward to hosting you again in the future.
Quality Department
Brilliant location , lovely spacious apartment & great to have weekly cleaning.
Just a small thing - no clothes dryer
Réponse du service qualité
Dear David,
Thank you for choosing to stay with us during your time in Seville. We are pleased to hear that you enjoyed the excellent location and the spaciousness of our apartment, as well as the convenience of the weekly cleaning service.
Regarding the clothes dryer, we regret any inconvenience this may have caused. We want to clarify that our apartment description outlines the amenities provided, and it is mentioned that we do not have a clothes dryer.
Your feedback is valuable to us, and we will continue to strive to meet the expectations of our guests.
Best regards,
Quality Department
Réponse du service qualité
Dear Jennifer,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Kind regards,
Quality Department
Réponse du service qualité
Dear Peter,
Thank you for your concise yet wonderful review. We´re delighted to hear that you enjoyed our excellent location and found it very quiet. Providing a peaceful environment is essential to us, and we´re pleased that it contributed to your positive experience. We hope to welcome you back for another enjoyable stay.
Quality Department.
A well- managed clean apartment. Easy, timely check-in. Friendly, knowledgeable personnel. Nice location. Taxi stand arround a corner.
Nothing really.
Réponse du service qualité
Dear Roustem,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards,
Quality Department
Réponse du service qualité
Dear Serkan,
Thank you for taking the time to provide such a detailed review.
Regarding the parking situation, please understand that our central location in the heart of the city can make impossible have a parking place in the building because some of the street are pedestrian, and it also make that find parking could be a challenge. We appreciate your understanding of the difficulties you may have encountered in this regard, and our staff is always available to offer you the information that you are going to need for parking place to do your stay more comfortable.
Your feedback is crucial in our quest for offering superior hospitality. Looking forward to welcoming you again in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear 소영,
We sincerely thank you for taking the time to recognize our staff´s efforts in your comprehensive review. We´re absolutely delighted to know that our team´s dedicated service made a positive impact on your stay and contributed to your overall experience.
We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department
Réponse du service qualité
Dear Priya,
We´re genuinely delighted that our staff left a positive impact on you. Creating a warm and friendly environment is something we deeply value. Knowing that our efforts resonated with you encourages us to continue delivering exceptional service. Thank you for sharing your experience, and we can´t wait to have the pleasure of welcoming you back.
Kind regards,
Quality Department
Réponse du service qualité
Dear Mariana,
We´re glad to know you had a positive experience and that the apartment met your expectations in terms of comfort, cleanliness, and space. It´s essential for us to provide our guests with a comfortable and enjoyable stay.
We appreciate your feedback about the keys. We understand that having only one set can be inconvenient, and we apologize for any inconvenience this may have caused. We´ll look into possible solutions for this issue to ensure a smoother experience for our future guests. Your input helps us improve, and we value your suggestions.
Thank you for choosing to stay with us, and we hope to host you again in the future. Your satisfaction is important to us, and we´ll continue to work towards providing the best possible experience for our guests.
Kind regards,
Quality Department
Réponse du service qualité
Dear Frank,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear جريس,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Seville. We look forward to welcoming you back again very soon.
Kind regards,
Quality Department
Réponse du service qualité
Dear Alice,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Charu,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Shelby,
We read with great joy how much you have enjoyed your stay at our apartment. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Marcin,
Thank you for taking the time to leave such a wonderful review of our apartment. We truly appreciate your recommendation and kind words. Your positive feedback means a lot to us, and we´re grateful for the 5-star rating. Thank you for choosing our apartment and we hope to have the pleasure of hosting you again in the future.
Best regards,
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Javier:
Gracias por su confianza depositada en nosotros y por escribir su valiosa reseña. Esperamos que haya encontrado todo de su agrado en el apartamento y que vuelva a visitarnos pronto.
Jose L.H. Campos
Director de Calidad
todo es bueno
Réponse du service qualité
Estimado Ramiro:
Nos alegra que su estancia en nuestro apartamento haya sido una experiencia positiva. Agradecemos su tiempo para escribir una reseña acerca de su estancia con nosotros y por compartir sus comentarios con otros viajeros. Será un placer atenderle de nuevo en su próxima visita.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Estimada Elena,
Nos complace saber que disfrutó de su estancia en nuestro apartamento en Sevilla y que encontró nuestras instalaciones y servicios a su satisfacción. Agradecemos su tiempo para escribir una reseña y esperamos que se convierta en uno de nuestros clientes habituales.
Jose L.H. Campos
Director de Calidad
Great location, spotless clean ,great facilities, everything we needed.
Worrying that we would make a noise ,disturbing neighbours.
Réponse du service qualité
Dear Jaqueline,
We greatly appreciate the time you have taken out of your day to rate your stay with us with such a wonderful review. Thank you for choosing our apartment for your stay in Seville. We will be delighted to welcome you back on your next trip.
Jose L.H. Campos
Quality Department Manager
locatie
gehorigheid
Réponse du service qualité
Dear Audrey,
Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Again we thank you for this very kind review of and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
lokalizacja, czystość i cisza
Réponse du service qualité
Dear Anna,
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment. Your kind words about our accommodation and services are highly appreciated, and we are glad to know that we exceeded your expectations. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Marta:
Ser considerados como uno de los mejores apartamentos en los que se ha alojado es nuestra mayor satisfacción. Muchas gracias.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Maureen,
Thank you for your lovely review and for the recommendations to the readers. We are certain future guests will find them most useful.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Cristina:
le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Christian,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
the amenities. the cleanliness. the decoration and the pretty patio of the building. the ideal location.
the noise coming from the neighbors
Réponse du service qualité
Dear Carole,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our apartment with us.
It has been a pleasure for us to host you and we look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Julien, Thank you very much for the time you spent to share your personal impressions of your stay at our apartment.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We hope you give us the opportunity to host you again to exceed your ecpectations in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Thank you very much for choosing our apartment for your stay in Seville. It was apleasure to assist you. We look forward to welcoming you back again very soon.
- Patio bruyant
Parking is difficult Nearest car park is a taxi ride away You can reserve parking but must go to the attendant to pay as the rates are cheaper if reserved by the apartment
Just a creaking door and some old plates.
老城区开车非常不便，停车极为不便，免费停车场要走很远，24H收费停车场比较贵。
La persona que tenía que entregar las llaves no llegó a la hora pactada y hubo que esperarla un buen rato. Por suerte una vecina del edificio nos permitió entrar al hall pues nos dijo que muchas veces han hecho esperar a los huéspedes hasta más de una hora.
Réponse du service qualité
Estimado Gabriel, gracias por su comentario. Le pedimos disculpas por el retraso al recibirle, algo que nunca nos suele pasar como puede ver en los comentarios y al contrario de lo que le dijo la vecina con no muy buenas intenciones hacia nosotros. Somos muy responsables con el horario acordado con nuestros huéspedes a la hora de recibirlos, pero en su caso tuvimos que ayudar a otro huésped con un problema médico. Le pedimos disculpas de nuevo por ello y esperamos que hayan disfrutado de su estancia. Saludos.
Fátima Roca - Responsable Dpto. de Calidad
Não gostei da obrigação de tirar o lixo. Na minha opinião, isso deveria fazer parte do serviço incluso da faxina. Além disso, a cozinha precisa de melhorias, especialmente: a reposição de talheres e louças quebradas, limpeza e organização.
Réponse du service qualité
Estimada Adelaide, gracias por su comentario. Nos alegra saber que les ha gustado la ubicación y amplitud del apartamento. Igualmente le agredecemos que nos haga saber los aspectos que menos les han gustado y los tendremos muy en cuenta para mejorar la estancia de nuestros futuros huéspedes. Saludos.
Fátima Roca - Responsable Dpto. de Calidad
The double bad is very small
Everything was lovely. The sofa bed isn´t the most comfortable but still good.
Smell on entering front door (musty/damp)? Kettle too small for Brits! No plug in sink. Very few things to quibble over.
posizione centrale
Réponse du service qualité
Thank you for your review, Gianni! We are happy to know that you had a nice stay with us, we would have liked to have a better score from you. Anyway, we are grateful for your words. Genteel Home Team
The house is beautiful and nicely arranged. Almost everything was available there. We were in touch with the agency through messages and they were quite helpful and friendly. The only thing was to pay 50EUR extra for late checkin. I know its mentioned in the booking but this could be waived since we are paying for the whole day in advance.
El apartamento tiene muy buena ubicación, tiene todo lo necesario y los arrendadores te ayudan con indicación para disfrutar de la ciudad
La cocina muy pequeña, por decir algo.
Éramos 5 pessoas e a agua que te do chuveiro acabava rapido, sendo que os ultimos a tomar banho tinham que tomar banho frio ou esperar.
La localización era buena, céntrica. El alojamiento estaba limpio.
Nos pidieron sacar la basura. Nos dijeron que nos iban a mandar información sobre restaurantes en Sevilla y no fue así.
L´appartement est très calme et bien équipé
The appartment is large enough for 4. The windows look either to the first or to second patio. It´s a quite and recreative place. The air conditioning ist very efficient. The management is very, very friendly and helpful.
We enjoyed our stay very much and are planning to return to the appartment.
Genteel was organized and efficient. Booking went smoothly and information from them was clear and accurate. We had no issues with the apartment so we had no contact with them in Seville except on arrival which Genteel handled promptly and professionally. They also provided a list of potential restaurants some of which we sampled and were quite pleased.
We were very happy with the apartment and all arrangements.
Lo que si he de hacer una crítica o queja con el fin de que puedan solucionar, es que en el cuarto de las dos camas la que está pegada a la ventana, hace mucho ruido de muelles siendo incómodo por si despiertas a los demás. Respecto al baño de este mismo cuarto tuvimos la desagradable experiencia que al volver por la tarde hacia olor a alcantarilla y que supongo venían de la calle.
Réponse du service qualité
Gracias por su comentario, por supuesto las críticas constructivas son siempre bien acogidas. Queríamos puntualizar que nos han sorprendido sus palabras sobre la cama ya que los colchones son nuevos -fueron comprados hace pocos meses- y no son de muelles. Por supuesto lo revisaremos detenidamente, pues quizá el ruido fuese debido a algún desajuste del somier, algo de fácil solución. En cuanto al olor, entendemos que sería algo puntual efectivamente proveniente del exterior, ya que a su salida el personal de checkin y el de limpieza revisaron la propiedad y no detectaron ningún olor desagradable.
It was clean, quiet and near to some supermarkets.
We had to ask for some more supplies (pans and pots), but the staff was so kind and they brought them the really next day.
I´d definitely stay there again. Thanks, Genteel Home!
Tutto ok
El estado del apartamento era inmejorable al igual que su situación, justamente en el centro.
Por último mencionar el exquisito trato por parte de la agencia que nos ayudó en todo lo que necesitamos.
¡Muchas gracias por todo!