C’est un magnifique penthouse situé dans un bâtiment exclusif et historique dans lequel la hauteur de ses plafonds ainsi que son bel escalier ancien, typique des maisons historiques de Séville, est frappante.
L’appartement est accessible depuis sa propre terrasse privée, qui est meublée avec des meubles de jardin et est à l’usage exclusif de l’appartement. En entrant dans la maison, nous accédons à un salon charmant et magnifique, très lumineux, meublé de qualité et très confortable, disposant également d’un canapé-lit de 1,50 x 1,90. À travers le salon, nous atteignons la cuisine, entièrement équipée avec des meubles de qualité et divers éléments pour cuisiner.
Voir sur la carte
L’exploitant de cet hébergement s’engage à fournir, en plus du service d’hébergement, les services suivants :
• Service de restauration dont le menu peut être consulté ici
• Cet établissement propose son propre service de garde et de consigne de bagages du lundi au vendredi (sauf jours fériés) pour les clients premium, avec enlèvement par notre personnel à l´appartement. Les tarifs sont de 5 € par bagage. Les samedis, dimanches ou jours fériés, vous pouvez utiliser le service d´autres entreprises dans des locaux désignés, à environ 5 € par valise.
• Nettoyage périodique hebdomadaire et changement de linge de lit et de bain, obligatoire pour les séjours de plus de 6 nuits. Inclus dans le prix.
*Possibilité de nettoyage périodique quotidien en supplément. Consulter les tarifs.
Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Penthouse San Laureano Terrace
de à
Struttura in zona strategica eccezionale, a due passi dal centro e dalle principali attrazioni della città ma fuori dal caos. Ambiente accogliente dotato di un letto matrimoniale e un divano letto, entrambi comodissimi. Terrazza davvero bella. Cortesia del proprietario. Un leggero odore di fogna arriva ogni tanto dal bagno. Ma non crea disagio pesante. Ci sono le cialde per il caffè ma non c´è la macchina, sarebbe bello se ci fosse, per partire al top al mattino😊
Humidité en bas des rideaux de la porte fenêtre Et canapé raide !
Réponse du service qualité
Dear Nina,
Thank you for sharing your feedback. We are pleased to hear that you enjoyed the location of the apartment, which is one of its key strengths, offering easy access to nearby attractions and amenities. It is always our priority to provide a welcoming and comfortable environment for our guests.
However, we regret that you encountered any issues during your stay with us. It would have been greatly appreciated if you had shared these concerns with us while you were here, as we would have been more than happy to offer an immediate solution. Our customer service team is available 24 hours a day to address any unforeseen incidents that may arise, ensuring a smooth and enjoyable experience for all our guests. That being said, we truly appreciate you bringing these areas for improvement to our attention. We will carefully review each point, and we are committed to making the necessary repairs and adjustments to ensure that everything is in perfect condition for future stays.
Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you again in the future.
It had an enclosed patio. The clothes washer was very modern as was the kitchen facilities. It was quiet and comfortable.
I was there in January. The heater ´just´ produced enough heat to warm the room at night if you left it running. The hot water never got really hot. You had to run the shower for quite a while before the water would get warm enough. Mostly I disliked that there was a Late Checkin Fee if you got there after 9 pm. I could understand the 12 midnight. As an owner of you are going to ´slough off´ responsibility to manage your property that you are offering to guests then make sure they will service the guests needs. I left from Tanger to get to Seville. The Spanish ferry was so delayed that i booked a ticket on another Spanish Ferry. It to was delayed ... but i had left enough time to just catch the train to Seville. The Renfe train just stopped along the route for 30 minutes. Just sat there. I had a 30 minute gap to switch trains in Córdoba which disappeared. I had to run between platforms and security in 3 mins to catch it. The point is that they were other later trains to Seville ... but because of the pending Late Fee it forced me run through the station. I did not have Euros cash to pay a required. When everything in Spain runs late except the Uber ... don´t put a time constraint on your guests!
Réponse du service qualité
Dear Samuel,
Thank you for sharing your feedback with us. We are pleased to hear that you found the apartment comfortable, quiet, and well-equipped, with modern amenities such as the washing machine and kitchen. We´re glad that, overall, your stay was positive. However, we regret that certain aspects did not meet your expectations, and we will take note of your comments to ensure everything is functioning properly.
Regarding the late check-in fee, we would like to clarify that, as part of our commitment to transparency, this information is always available both before and after booking, ensuring that guests can make informed decisions. For this reason, we always encourage guests to review the late check-in policy at the time of booking, as it guarantees that someone will be available to assist guests, whether due to unexpected delays or late arrivals by personal choice. This ensures that guests are guided through the apartment’s features and that their stay proceeds smoothly without any issues or inconveniences.
Thank you for choosing us. We sincerely appreciate your understanding and look forward to welcoming you again in the future.
Quality Department.
It was in a good location opposite the bus station and supermarket and then a short walk to all the restaurants and attractions. The apartment was well equipped and clean
There was no view from the terrace, just another roof to look at. It felt cold and felt like it had been empty for a while so it took some time to warm up. The people in the apartment below us were very noisy! Not the apartments fault but you can here a lot of banging etc I think it would be better if they gave us the instructions to enter the apartment rather than waiting around for someone to meet us.
Réponse du service qualité
Dear Deanne,
Thank you for sharing your feedback with us. We are pleased to hear that the apartment’s location was convenient for you and that you found it well-equipped and clean.
Regarding the view from the terrace, we understand that preferences can vary, but we are confident that the opportunity to relax in such a private outdoor space remains a valuable feature of the apartment, offering the perfect place to unwind, dine, and enjoy the fresh air.
Additionally, we appreciate your mention of the noise from the apartment below. Although the daily activities of neighbors are beyond our control, we will review the situation and take appropriate measures within our possibilities to ensure that future guests have a more comfortable experience.
Thank you for your comments and for choosing us for your stay in Seville. We look forward to the pleasure of welcoming you again in the future.
Quality Department.
La ubicación está muy cerca de la estación y cerca de las principales atracciones, tiendas y restaurantes
We stayed at the studio with terrace. It was clean and nicely decorated. We had everything we need like rituals shampoo and shower gel, toaster, microwave, hair dryer. I liked the self check-in process. You don’t see someone in person, but they are really responsive via whatsapp. Location is great, it is located at the end of the one of the main streets. You can be at the city center in 10 mins by foot. There are markets and cafes near by.
Since it was the toppest floor, the room is damp. Even we were there at the begining of November the room got really hot at night. There were two air conditioners in the room but they were only blowing hot air, we couldn’t set them to cool mode. Since it wasn’t that bad I didn’t get in touch with the host maybe they could fix it if I did. One of the sunbeds was broken on the terrace when we arrived, we didn’t use them since it was November but it would be nice if it is fixed.
Réponse du service qualité
Dear Mine,
Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the apartment, its cleanliness, and the thoughtful amenities provided, such as the Rituals shampoo and shower gel. We´re also pleased that you found our check-in process convenient and appreciated our responsiveness via WhatsApp. We strive to make our guests´ experience as smooth and enjoyable as possible, and we´re glad it met your expectations.
It’s also wonderful to know that the location was ideal for you, with easy access to the city center and nearby markets and cafes.
However, we sincerely apologize for the issues you mentioned regarding the room´s temperature and the broken sunbed on the terrace. Rest assured, we will review the air conditioning system to ensure it functions properly and address the sunbed so that everything is in optimal condition for future guests.
Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future.
Quality Department.
Appartamento bellissimo, piccolino ma molto funzionale e pulito con un terrazzo stupendo a dieci minuti a piedi dal centro
Manca l´ascensore e quindi con un bambino è un po´ difficoltoso ma niente di grave
Réponse du service qualité
Dear Seada,
Thank you very much for your kind feedback. We are delighted that you enjoyed the beautiful and functional apartment, as well as its excellent location just a short walk from the city center. It’s wonderful to know that the terrace enhanced your experience, and we appreciate your positive remarks on the cleanliness.
Regarding the absence of an elevator, we apologize for any inconvenience this may have caused. However, we would like to mention that this detail is clearly specified on our website to provide accurate information to our guests. Additionally, it is important to note that in some buildings in the center of Seville, installing elevators is not permitted due to their historical heritage status. We appreciate your understanding in this regard.
Thank you for choosing us, and we look forward to the pleasure of welcoming you back soon.
Quality Department.
L´appartamento si trova in una zona vicinissima al centro ma molto tranquilla. Ben arredato e fornito di tutto. Peccato non aver potuto usufruire del terrazzo perché pioveva ma immagino che sia una cosa molto gradevole nelle giornate di sole. Lo staff è stato molto attento e gentile a consigliarci attrazioni e ristoranti/bar, suggerimenti che abbiamo seguito trovandoci molto soddisfatti. Al nostro arrivo la doccia era intasata, abbiamo avvisato lo staff che quasi immediatamente è intervenuto per risolvere il problema. Non poteva andarci meglio di così. Grandi complimenti per la perfetta conduzione.
Réponse du service qualité
Dear T. P,
Thank you for your kind feedback. We are very pleased to hear that you appreciated the central but quiet location of the flat, as well as the furnishings and facilities offered. We are pleased to hear that our staff´s suggestions for attractions and restaurants were to your liking and made your stay even more enjoyable.
We are sorry that the weather did not allow you to make use of the terrace, which certainly provides very pleasant moments on sunny days. In addition, we are pleased that we were able to intervene promptly to resolve the small inconvenience with the shower, and that everything was resolved in your favour.
It will be a pleasure to welcome you back in the future. Thank you again for your compliments and for having chosen our flat.
Quality Department
Qualche problema con l’acqua calda che faceva fatica ad arrivare, per il resto tutto ok
Réponse du service qualité
Dear Edoardo,
Thank you for your kind review. We are delighted to hear that you enjoyed the apartment, especially its top-floor location with the terrace and all the comforts provided, as well as the convenient location and available services.
We apologize for the issue you encountered with the hot water and appreciate your understanding. Please know that we will look into this matter to ensure it is resolved.
We are glad that, overall, your stay was pleasant, and we hope to have the opportunity to welcome you again in the future.
Quality Department
The shower was clogged and the doors were complicated to get access to the apartment. In addition - the front door to the apartment regularly didn´t close properly which meant anyone could have walked in. That gave us anxiety when leaving for the day even if the area seemed relatively safe. Also - I know the photos were of a variety of apartments but it felt odd just how drastically different the photos were to the actual apartment. I wonder if there is a way for them to specify which room you are booking?
The apartment was beautiful and fitted with everything we could need for a short stay. The terrace was lovely. Air conditioning and wifi worked wonderfully. Would definitely recommend it to other travellers!
Nothing
Réponse du service qualité
Dear Kelly,
We appreciate your positive review of your recent stay with us. It has been a pleasure to serve you, and we look forward to welcoming you again in the future.
Quality Department.
De mi experiencia no puedo añadir nada malo
Réponse du service qualité
Estimado Mauro:
Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento. Ha sido un placer servirle.
Departamento de Calidad.
El apartamento está impecable y súper coqueto, era súper cómodo y acogedor que al fin y al cabo era lo que buscaba. La ubicación perfecto en menos de 15min estabas en pleno centro Volveré a ir sin dudarlo
Réponse du service qualité
Estimada Vela:
Muchas gracias por su excelente reseña. Nos alegra saber que encontró el apartamento impecable, coqueto y, sobre todo, cómodo y acogedor, tal como lo buscaba.
Es un placer para nosotros que haya disfrutado de la ubicación y la proximidad al centro, así como de la comodidad del apartamento. Agradecemos sinceramente sus amables palabras y esperamos tener el honor de recibirle nuevamente en el futuro.
Departamento de Calidad.
Las escaleras - 2 n piso y demasiado alto
Réponse du service qualité
Estimada María Elvira:
Gracias por sus comentarios sobre su reciente estancia con nosotros. Nos complace saber que encontró nuestra ubicación de su agrado.
Entendemos su preocupación acerca de las escaleras y la ubicación del apartamento en el segundo piso. Nos gustaría resaltar que esta información está claramente detallada en nuestra página web para garantizar que nuestros huéspedes estén completamente informados antes de realizar la reserva. Nos esforzamos por proporcionar descripciones precisas para ayudar a nuestros huéspedes a tomar decisiones bien informadas sobre su alojamiento. Lamentamos cualquier malentendido al respecto.
Agradecemos su comprensión y nos alegra saber que otros aspectos de su estancia cumplieron con sus expectativas.
Gracias nuevamente por sus valiosos comentarios. Esperamos tener el placer de darle la bienvenida de nuevo en el futuro.
Departamento de Calidad.
It was very cozy and everything we need it was provided.
Réponse du service qualité
Dear Ana María,
Thank you for your lovely review. We are delighted to hear that you found your stay cozy and that everything you needed was provided. We look forward to welcoming you back in the future.
Quality Department.
Réponse du service qualité
Dear Sara,
Thank you for your feedback. We are pleased to hear that you enjoyed our location. We hope to welcome you back in the future for another pleasant stay.
Quality Department.
Quase tudo
Pia cozinha entupida Caia a luz quando ligava a torradeira Parte externa não estava muito limpa
Réponse du service qualité
Dear Marcelo,
Thank you for sharing your feedback with us. We´re glad to hear that you had a mostly positive experience during your stay.
We apologize for the inconvenience caused by the sink being clogged and the issue with the electricity when using the toaster. Your comments have been noted, and we will address these matters promptly to ensure a smoother experience for our future guests.
Regarding the cleanliness of the external areas, we also appreciate your feedback and will work diligently to improve in this aspect.
Thank you again for bringing these issues to our attention. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.
Quality Department.
Réponse du service qualité
Dear Cormac,
Thank you for taking the time to provide us with your feedback. We apologize for the inconvenience caused by the blocked drain in the bathroom sink and the smell. Please rest assured that we will investigate the causes of these problems and take appropriate measures to address them promptly. Regarding the broken toaster, we regret any inconvenience this may have caused and appreciate you bringing it to our attention. Had we been notified of these issues during your stay, we would have been more than happy to provide you with a suitable solution to ensure your comfort.
We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
Quality Department.
Réponse du service qualité
Dear Seonyong,
Thank you for sharing your feedback. We´re glad to hear that overall, your experience was satisfactory. Regarding the odor you encountered, we apologize for any inconvenience this may have caused. It´s possible that odors can occasionally result from external factors such as the weather. However, we will certainly investigate further to ensure that this issue is addressed and prevented from occurring in the future. Your comfort is important to us, and we appreciate your understanding. We look forward to welcoming you in the future.
Quality Department.
Excellent location and quiet at night
We liked the 40 stairs to climb at the end of the evening but some might find it tiring.
Réponse du service qualité
Dear Janine,
Thank you for taking the time to share your feedback. We´re pleased to hear that you appreciated the convenient location of our property, with a supermarket nearby and good restaurants in the vicinity. We also value your positive comments about the excellent location and the quiet atmosphere at night.
We apologize for any inconvenience caused by the stairs. We would like to point out that, in line with our commitment to transparency in information, details regarding the features of our accommodations, as well as the facilities available in our apartments and buildings, are provided on our website for our clients to access and make informed decisions based on the information provided. We apologize for any misunderstanding in this regard. Furthermore, it is important to highlight that in many buildings located in the heart of the city, the installation of elevators is not permitted due to the need to preserve the architecture and cultural heritage. We regret any misunderstanding in this regard, .
We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
Quality Department.
Die Möbel sind etwas abgewohnt, im Gegensatz zu den Fotos im Internet und es könnte etwas sauberer sein.
Réponse du service qualité
Dear Jutta,
Thank you for sharing your feedback with us. We´re pleased to hear that you appreciated our central location and spacious terrace. However, we apologize for any disturbance caused by noise the unusual noises are often due to external factors such as local festivities or the time of year. We also apologize if the condition of the furniture did not meet your expectations and if cleanliness fell short of our standards. Your comments will be addressed promptly to ensure a more enjoyable experience for future guests. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for an improved stay in the future.
Quality Department.
Problème d’humidité dans l’appartement surtout dans la salle de bains. Lit peu confortable, idem pour les oreillers. Cuisine plus que sommaire, manque d’ustensiles.
Réponse du service qualité
Dear Catherine,
Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your kind words regarding the location, decor, terrace, and the welcoming experience provided by our host.
However, we regret to learn about the issues you encountered during your stay. We apologize for any inconvenience you experienced. Please be assured that we take all guest feedback seriously, and we are committed to addressing and improving upon any areas that may fall short of expectations. Regarding the discomfort with the beds and pillows, while we understand that the perception of comfort can vary from person to person, we will consider any improvements deemed necessary.
Your satisfaction is important to us, and we appreciate your valuable feedback as it helps us strive for continuous improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
Quality Department.
Non pas du tout je le conseil pas
Réponse du service qualité
Dear Aqua,
Thank you for sharing your feedback about your recent stay with us. We´re sorry to learn that you didn´t find your stay comfortable and that there were issues with cleanliness.
Ensuring a clean and comfortable environment for our guests is a top priority for us, and we regret that we fell short in this regard during your stay. Your feedback is valuable, and had we been made aware of these concerns at the time, we would have taken immediate action to address them and ensure your comfort. We apologize for any inconvenience caused and appreciate your input as we continuously strive to improve our services. Should you give us another opportunity to host you in the future, we will do our utmost to provide you with a much better experience.
Quality Department.
Réponse du service qualité
Dear Domenico,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Quality Department
Perfect location.Lovely rooftop and quiet
To many chairs inside
Réponse du service qualité
Dear Tim,
Thank you for taking the time to share your feedback regarding your recent stay at our property. We are delighted to hear that you enjoyed the perfect location, the lovely rooftop, and the peaceful ambiance during your stay.
We appreciate your comment about the number of chairs inside the apartment. Your feedback is valuable to us as we continuously strive to enhance the comfort and convenience of our accommodations for all our guests.
Should your travels bring you back to Seville in the future, we would be honored to welcome you again and provide you with another memorable experience.
Warm regards,
Quality Department
Que tuviera q pagar 50 euros por llegar a las 00:30. Cuando el retraso lo causó una prueba médica urgente e informé debidamente
Réponse du service qualité
Estimada Lurdes,
Agradecemos sinceramente sus alabanzas y nos alegra que haya tenido una experiencia satisfactoria en nuestro apartamento.
Lamentamos sinceramente cualquier inconveniente relacionado con el check-in tardío. Siempre procuramos ser transparentes con usted, por lo que la información sobre nuestra política de check-in tardío y los cargos asociados está disponible en nuestro sitio web y puede ser consultada por usted antes y después de hacer la reserva. Aunque entendemos sus preocupaciones, nos esforzamos por brindar un servicio de check-in personalizado para garantizar una experiencia de llegada cálida y acogedora para usted, razón por la cual el check-in se realiza en persona. Lamentamos cualquier malentendido en este sentido.
Saludos cordiales,
Departamento de Calidad
Roof terrace. Location.
Two flights of stairs. Not problem to us. But could be to some.
Réponse du service qualité
Dear Apps,
Thank you for taking the time to share your feedback about your recent stay with us. We´re pleased to hear that you found the apartment´s central location to be positive aspects of your stay.
First at all, due to our location on the city centre, it´s important to mention that in some buildings with significant historical value, the installation of elevators may be prohibited due to the importance of preserving their architecture and cultural heritage. On the other hand, our aim is always to be transparent with our clients, so the photos and characteristics of the building can be consulted on our website, where you will find information on the structure of the flat to prevent any misunderstanding regarding the stairs or layout of the rooms.
Your comments are valuable to us, and we hope to have the opportunity to welcome you back in the future and provide an even better experience.
Kind regards,
Quality Department
Ich habe nichts zu beanstanden.
Réponse du service qualité
Dear Mela-SFS,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards,
Quality Department
Que no tenía ascensor, y tuvimos que subir tres pisos con las maletas
Réponse du service qualité
Estimada Cristina,
Agradecemos sus comentarios sobre la limpieza, ubicación y equipamiento de nuestro alojamiento. Estamos encantados de saber que su estancia fue en su mayoría satisfactoria.
Entendemos que la falta de ascensor puede ser un inconveniente, especialmente al subir tres pisos con maletas. Sin embargo, queremos señalar que en nuestra descripción y fotos en la web, tratamos de proporcionar a nuestros huéspedes una visión precisa de lo que pueden esperar en cuanto a la disposición del apartamento. Dado que estamos ubicados en un lugar céntrico en un edificio histórico, a veces no es posible incorporar modificaciones como la instalación de ascensores. Lamentamos cualquier molestia que esto haya causado y agradecemos su comprensión.
Esperamos que, en general, hayan disfrutado de su estancia en nuestro alojamiento y que consideren volver en el futuro. Gracias por elegirnos. Estamos a su disposición para cualquier otra consulta o solicitud que puedan tener.
Saludos cordiales,
Departamento de Calidad
Not such a good location for restaurants, bars
The terrace could have been swept and more welcoming, perhaps some plant pots, wall features and nicer furniture but inside reallly lovely and clean , lovely decorated .
Réponse du service qualité
Dear Royston,
Thank you for sharing your feedback on your recent stay. We apologize for any inconvenience you experienced with the keys and the timing of the staff´s visit. Your comfort and peace of mind are important to us.
Regarding the location, we want to clarify that our apartment is situated in the historic center of Seville, which means it´s in close proximity to many historic sites, including the Cathedral and Alcazar. However, we understand that preferences for restaurants and bars can vary, and we appreciate your input on this matter.
We´ll take your suggestions into account for the terrace area and work on making it a more inviting space with plant pots, wall features, and improved furniture.
Inside the apartment, we´re delighted to hear that you found it lovely, clean, and well-decorated. Your satisfaction is our goal, and we´ll continue to make improvements based on your feedback.
We hope you enjoyed exploring Seville and that you had an overall positive experience during your stay. If you decide to visit Seville again, we would be delighted to host you and provide you with an even more enjoyable stay.
Kind regards,
Quality Department
Apartament czysty na ostatnim piętrze budynku wyposażony w cały niezbędny sprzęt łącznie z pralką. Do apartamentu wchodzi się przez prywatny taras dostępny tylko dla użytkowników apartamentu.
Nie dotyczy
Réponse du service qualité
Dear Mateusz,
Thank you for your kind review! We´re glad to hear that our apartment was the ideal place for your visit to Seville. We appreciate your positive comments about the cleanliness and amenities. Your satisfaction is our priority.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Eleanor,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Magdalena,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Andrea,
We are delighted to receive your feedback and to know that you had a wonderful holiday in Seville. It gives us immense pleasure to hear that our apartment contributed to your positive experience. Thank you for your review, and we look forward to the opportunity of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
Olía a desagüe, y subir las maletas 2 pisos sin ascensor.
Réponse du service qualité
Estimada M. Dolores:
Gracias por elegir nuestro apartamento para su estancia en Sevilla y por escribir sus críticas constructivas, ya que nos ayudan a entender cómo viven nuestros huéspedes su estancia y nos da lugar a mejorar nuestros servicios. Esperamos tener la oportunidad de volver a recibirle pronto.
Jose L.H. Campos
Director de Calidad
No habia ascensor y tuvimos que subir a una mujer mayor por las escaleras con dificultades
Réponse du service qualité
Estimado Jesús:
Le agradecemos el tiempo para escribir un comentario y compartir sus impresiones del apartamento y del edificio con nosotros. Esperamos poder volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Es pequeño para cuatro personas, el colchón es incómodo y faltaban algunos elementos básicos como una escoba y estropajo
Réponse du service qualité
Estimada Vanesa:
Gracias por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas.
Jose L.H. Campos
Director de Calidad
Check in: owner should find another way to give access to apartment like a keybox or door code Could do better in term of comfort in living room Storage very limited if you stay for several days. Should offer more furniture with storage space or drawers (like bedsides or bathroom cabinet) Guests need to know that access to apartment at second floor is not easy (steep stairs and no lift) Get hot water in the kitchen was very long and sometimes shower was not warm enough despite we did not overuse water
Réponse du service qualité
Dear Philip & Cara,
In Genteel Home we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests´ expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Thank you for making us your choice apartment and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Jose L.H. Campos
Quality Department Manager
The size of the terrace that was counted in the size of the apartment.
Réponse du service qualité
Dear Frederic,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice when visiting the area and for sharing this wonderful review. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Selling a facility for potential 4 people, when it´s max for 2 people. Smell of sewage always present. No night privacy. Bathroom only and definitely allocated in a very wrong position. Once you open the sofa bed (very comfortable) you can no longer do anything, not even go out or enter the room Definitely not recommended if not for just 2 people. Price definitely very high also because there is no elevator. 2 floors with non-small steps, with a physical problem, even a minimum, it is definitely not functional.
Réponse du service qualité
Dear Bruno,
Thank you for sharing your experiences at our apartment. We will certainly use them in order to improve our services.
We would have loved to know during your stay that the apartment didn’t meet your expectations. Do not hesitate to contact us for future reservations. Our dedicated team will be delighted to help you with any concern that you may have.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ekaterini, thank you very much for sharing your personal experience in our apartment. We appreciate your constructive comments and we are sorry for any inconveniences that the air conditioning system may cause you. Next time, please do not hesitate to contact our guests to inform about any isses you have during the stay with us.
We look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija T.
Quality Department
Réponse du service qualité
Dear Afassi, thank you for choosing our apartment and for your review. We are glad to read that you enjoyed your time in our apartment as well as the service provided by our team.
We look forward to welcoming you back for another visit in Sevilla.
Aija T.
Quality Department
Location is great. Property was clean and well organized. Fast wifi. Just be aware that flat is in the top floor in a building without lift
A bit pricey
Réponse du service qualité
Thank you very much for choosing our apartment for your stay in Seville and for your detailed feedback.
We hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Buona posizione, alloggio arredato con stile e una splendida terrazza privata
Nell´appartamento c´era un odore non proprio gradevole (sembrava odore di spezie tipo cumino) e sicuramente il fatto di dover pagare 30 euro per il check-in dopo le 21 (c´era scritto anche nella descrizione ma era difficile da trovare)