Cet appartement spacieux est situé au premier étage d’une belle maison typiquement sévillane restaurée située dans le célèbre quartier d’Arenal.
Il se compose d’un beau salon avec haut plafond, d’une salle à manger et d’une cuisine moderne, ouverte sur le salon et entièrement équipée avec tout ce dont nos clients peuvent avoir besoin. Les chambres disposent de deux salles de bain avec douche, l’une avec un lit double de 1,60 * 1,90 cm et l’autre avec deux lits simples de 0,90 * 1,90 cm.
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Appartement Padre Marchena IV
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I normally do not do reviews, but this will be an exception. We has such a perfect stay that I want to spread the word. Contact with the property was perfect. We were met at the agreed on time by a friendly and informative host and the apartment had absolutely everything we could wish for. No luxury, but a great place for a short stay, and on a quiet street, in an apartment with plenty of space. But the star of the show here is the location. If you ever go to Seville, this place is just perfect. Thanks for a great time. Ciao from Faro, Portugal. Yin and Jan.
No real coffeemaker. It had been broken by previous guests.
Não tem isolamento acústico. Escuta-se tudo dos apartamentos vizinhos. Fiquei no primeiro andar, podia escutar o vizinho de cima caminhando e os sons do acesso às escadas.
Réponse du service qualité
Dear Caludia,
Thank you for sharing your feedback with us. We are delighted to hear that you appreciated the great location, cleanliness, and comfort of the apartment.
However, we regret that the lack of soundproofing affected your experience. We understand how important a peaceful environment is for our guests. Please know that we are constantly evaluating ways to improve the comfort of our apartments, and your feedback is valuable in this regard.
We hope that, despite this, you had a pleasant stay overall, and we would be happy to welcome you again on a future visit to Seville.
Quality Department.
Réponse du service qualité
Dear Marina,
Thank you so much for your wonderful review. We’re thrilled to hear that you enjoyed the apartment´s prime location and felt at home during your stay. It’s great to know that the nearby sights, restaurants, and bars added to your experience. Your recommendation means a lot to us, and we would be delighted to welcome you back on your next visit to Seville. Thank you again.
Se oye un poco el ruido de la escalera.
Réponse du service qualité
Estimada Elena:
Gracias por compartir sus comentarios. Nos alegra saber que la ubicación y las camas fueron de su agrado.
En cuanto al ruido en la escalera del edificio, lamentamos que haya escuchado algo de ruido proveniente de los vecinos. Como es común en edificios compartidos, puede haber algunos ruidos puntuales derivados de la vida cotidiana. No obstante, confiamos en que estas pequeñas molestias no hayan afectado su experiencia general y que haya disfrutado de su estancia.
Agradecemos su valioso feedback y esperamos tener la oportunidad de recibirle nuevamente en el futuro.
Departamento de Calidad.
Wygodny apartament na starym mieście, czysty i przytulny. Ładnie urządzony i dobrze wyposażony. Cicha i ładna uliczka. Blisko wszystkiego.
Réponse du service qualité
Dear Marta,
Thank you for your kind review. We are delighted to hear that you found the apartment comfortable, clean, and well-equipped, as well as enjoying its charming decor and peaceful location. It’s wonderful to know that the central position allowed you to easily access everything. We truly appreciate your recommendation and hope to welcome you again in the future.
Quality Department.
Réponse du service qualité
Estimada Alicia:
Muchas gracias por su comentario. Nos alegra saber que tanto la ubicación como la tranquilidad del apartamento contribuyeron positivamente a su experiencia. Valoramos su feedback y esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad
Réponse du service qualité
Dear Bhavesh,
Thank you for your kind review. I´m glad to hear that you enjoyed your stay and found the location convenient. It was a pleasure hosting you, and I hope you´ll consider staying again in the future.
Réponse du service qualité
Dear Patrice,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Seville. We look forward to welcoming you back again very soon.
Quality Department
Réponse du service qualité
Dear Kalin,
Thank you for choosing us for your recent visit to Sevilla and for taking the time to share your feedback with us. We are pleased to hear that you found the flat pleasant and enjoyed its great location. It´s delightful to know that you found our host to be friendly, communicative, and accommodating, especially with the early luggage storage.
However, we sincerely apologize for the small issues you encountered during your stay. Your comfort and satisfaction are important to us, and had we been made aware of these issues throughout your visit, we would have taken immediate steps to resolve them to ensure a more enjoyable experience. Please be assured that we have taken note of your feedback and are already working to address these matters to improve the quality of our accommodations.
Nevertheless, we are glad that despite the inconveniences mentioned above, this did not detract from your stay. Sevilla indeed offers a wonderful experience, and we are glad it contributed positively to your visit. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.
Réponse du service qualité
Estimada María:
Agradecemos sinceramente su amable comentario. Nos complace saber que encontró nuestro departamento hermoso y que cumplió con las fotos y la descripción proporcionada. Nos complace también saber que estuvieron cómodos durante su estadía. Sin embargo,
lamentamos los inconvenientes ocasionados por las obras puntuales cercanas, que pudieron haber dificultado la llegada en auto. Agradecemos su comprensión y valoramos que no hayan sido molestias significativas para ustedes. Nos complace saber que, a pesar de ello, la ubicación fue conveniente y que pudieron disfrutar de todo lo que la zona tiene para ofrecer. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
Réponse du service qualité
Dear Shannon,
Thank you for your feedback. We are delighted to hear that you appreciated our property, its location, cleanliness, and the quality of our amenities. We are also pleased to know that our hostess provided excellent service and was able to assist with all your questions.
We sincerely apologize for the inconvenience caused by the noise from the neighboring family. Unfortunately, we cannot control the actions of other guests in their daily lives. However, had we been informed of this issue during your stay, we would have done our utmost to offer a suitable solution to ensure your comfort and rest.
Please rest assured that we have taken note of your comments and will implement measures to better enforce our quiet hours policy. We are committed to ensuring that future guests can enjoy a peaceful and restful stay.
Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future to offer you a better stay.
Quality Department.
Réponse du service qualité
Dear Federico,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Réponse du service qualité
Dear Roman,
Thank you so much for your recommendation. We´re delighted to hear that you found our place clean, comfortable, and conveniently located near attractions and restaurants. We look forward to hosting you again in the future.
Réponse du service qualité
Dear Jane,
Thank you for your kind review. We are thrilled to hear that you enjoyed your stay and found our location unbeatable. It´s wonderful to know that you appreciated the quiet street, great showers, and well-equipped kitchen. We are also glad that you found the ducted air conditioning, comfortable beds, and spaciousness suitable for your group.
We hope to welcome you back in the future for another enjoyable stay.
Réponse du service qualité
Estimada Marisa:
Le agradecemos sinceramente sus amables palabras. Nos complace saber que encontró nuestro apartamento muy bien situado, a solo 5 minutos o menos del centro, en una calle tranquila. Nos alegra saber que apreció la cocina bien equipada y valoró la atención y rapidez de respuesta de nuestro equipo. Sin duda, es un aspecto en el que trabajamos constantemente para brindar el mejor servicio posible. Gracias por recomendar nuestro apartamento. Esperamos tener el placer de recibirle nuevamente en el futuro.
Très bien situé , bien équipé et bien agencé : 1 sdb pour chaque chambre
Paroi de douche pas très étanche c’est le seul endroit ( sur les 5 de notre séjour en Andalousie) ou on m’a demandé une empreinte de la cv en caution ???
Réponse du service qualité
Dear Arlette,
Thank you for your positive feedback regarding our property. We´re delighted to hear that you found our location perfect for exploring Seville and that you enjoyed the well-equipped and well-arranged accommodations, including the convenience of having a bathroom for each room.
We apologize for any inconvenience regarding the lack of waterproofing in the shower wall. Your feedback is invaluable, and we will address this issue to ensure a more comfortable experience for our guests in the future. On the other hand, Regarding the request for a deposit imprint, we kindly ask for a credit card upon check-in to guarantee against any damages that may occur during your stay. Please note that no charges are made to the card; it is simply a precautionary measure to ensure the security of our property.
We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay in Seville.
Quality Department.
Réponse du service qualité
Dear Arturo,
Thank you for your positive review. We´re delighted to hear that you and your friends enjoyed your stay in our cozy home. It´s great to know that you found the accommodations clean and well-suited for your group, and that the location was convenient for exploring the city center. We appreciate your recommendation and hope to have the pleasure of hosting you again in the future.
Unpleasant smell coming from the bathroom. They do not have a luggage room, nor the possibility to leave the suitcase a couple of hours after check-out. however there are some nearby storage facilities which are quite expensive.
Réponse du service qualité
Dear Irene,
Thank you for sharing your feedback with us. We´re pleased to hear that you found our facility cozy and in a perfect location, just a stone´s throw from the cathedral. We´re also glad that you found it quiet and quite clean.
Regarding the smell coming from the bathroom, we apologize for any inconvenience this may have caused. Please note that odors can sometimes be influenced by weather conditions and other factors beyond our control. However, we will certainly look into addressing this issue promptly to ensure a more pleasant experience for our guests in the future. In regards to the luggage storage, we regret any inconvenience caused by the lack of a physical reception and the inability to offer a luggage room service. As our apartments are prepared for incoming guests after each check-out, we are unable to accommodate luggage storage beyond the check-out time. We apologize for any inconvenience this may have caused. We appreciate your understanding. We value your feedback and hope to have the opportunity to welcome you back for a more seamless experience in the future.
Quality Department.
Réponse du service qualité
Dear Gwynne,
Thank you for sharing your feedback with us. We´re glad to hear that you found our place clean and conveniently located near many walking destinations. We apologize if the size of the apartment felt small for your family and if the decoration didn´t meet your expectations. Your comments are valuable to us, and we´ll take them into consideration for future improvements. We hope you still enjoyed your stay overall and that we may have the opportunity to welcome you back in the future.
Réponse du service qualité
Dear Bronwen,
Thank you for your feedback. We´re glad to hear that you appreciated the excellent location of our property, with its quiet street yet close proximity to all the attractions. We´re pleased that you found the place clean and that our host was responsive to your needs. Your satisfaction is important to us, and we appreciate your kind words. Should you return to the area, we´d love to host you again.
Réponse du service qualité
Dear Holly,
Thank you for your lovely feedback. We´re delighted to hear that you enjoyed your time in Seville and found our location to be super convenient and peaceful. We´re glad that you found the apartment clean and comfortable, although we apologize if you felt it smaller than anticipated. Your comfort is important to us, and we´re pleased that you found the beds comfortable and had everything you needed during your stay. If you decide to visit Seville again in the future, we would be honored to welcome you back.
Réponse du service qualité
Dear Antony,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department
Réponse du service qualité
Dear Maria Raquel,
We sincerely appreciate your kind words and recommendation. We are pleased to know that you found the apartment comfortable, spacious, well-equipped, and with a pleasant decoration. It´s gratifying to learn that the location met your expectations, being close to points of interest and on a quiet street. We value your recommendation and look forward to having the honor of hosting you again in the future.
Réponse du service qualité
Dear Mohamed,
We´re delighted that our location met your expectations. Being situated in a prime spot is something we take pride in, as it allows our guests to fully enjoy their surroundings. Your positive feedback means a lot to us, and we hope to have the opportunity to welcome you back for another exceptional stay.
Kind regards,
Quality Department
Réponse du service qualité
Dear Pavla,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Thomas,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you. Thank you for sharing your experience, and we anticipate the pleasure of hosting you again soon.
Kind regards,
Quality Department
Réponse du service qualité
Dear Forutan,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Kind regards,
Quality Department
Réponse du service qualité
Estimada Jaione,
Le estamos sinceramente agradecidos por tomarse el tiempo de compartir sus impresiones, y valoramos especialmente su mención sobre la excelente ubicación de nuestro apartamento, el excelente estado de los utensilios de cocina, y que los pequeños detalles que dejamos como bienvenida hayan sido de su agrado.
Por otro lado, sentimos mucho que echara en falta los artilugios mencionados, nos habría gustado tener esta información durante su estancia para así poderles proporcionar lo que necesitaban.
Con respecto a los cuartos de baños, lamentamos que el tamaño de los mismo no fuera de su agrado, y lamentamos también la presencia de olores en uno de ellos, cabe destacar que el clima puede ser una de las causas por lo que puede producirse algún olor diferente puntual. También nos disculpamos por el incorrecto funcionamiento de la TV. Tomaremos en cuenta su comentario para revisar el correcto funcionamiento de los electrodomésticos.
Su retroalimentación es fundamental para ayudarnos a mejorar nuestro servicio. Agradecemos su comprensión y esperamos tener la oportunidad de hacer su próxima estancia más agradable.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Javier,
Thank you for your gracious review of your recent stay at our apartment. We are pleased that you had a wonderful experience, and we look forward to the opportunity to serve you again.
Réponse du service qualité
Estimada Francisca. Apreciamos profundamente el tiempo que se tomó para escribir esta crítica positiva. Sus percepciones y satisfacción significan mucho para nosotros. Gracias por destacar las áreas en las que necesitamos mejorar o poner especial atención. Agradecemos su comprensión y esperamos tener la oportunidad de hacer su próxima estancia más agradable en otra ocasión.
Departamento de Calidad.
Réponse du service qualité
Dear Laure,
Thank you for sharing your feedback with us. We´re pleased to hear that you found the location of our property to be excellent and that it allowed you to explore all of Seville easily.
We apologize if the level of isolation in the accommodation did not meet your expectations, and we appreciate your feedback on this matter, however, we are glad aswell that, dispate this, you found the neighborhood quiet and perfect for resting. We also take note of your comments about the limited contact with the host, as we strive to continuously improve our guest experience. Rest assured that we will review our communication processes to ensure a more personalized and attentive service in the future.
It´s wonderful to know that despite these considerations, you had an excellent stay and found the property well-equipped and enjoyable. We value your recommendation and hope to have the opportunity to host you again in the future.
Réponse du service qualité
Dear Courtney. We regret that the apartment did not meet your expectations in terms of its layout and size. We strive to be transparent about this information with all our guests, and you can find details about the apartment´s layout and features on our website, which can be accessed whenever needed. We apologize again for any misunderstanding in this regard. Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Quality Department.
Réponse du service qualité
Dear Claire,
Thank you for your feedback, and we´re pleased to hear that you found the apartment spotless and located on a quiet street. We aim to maintain high standards of cleanliness and provide a peaceful environment for our guests.
Regarding the size and storage space, it´s important to mention that our apartments are typically designed to make the most of available space, and we provide descriptions and photos on our website to give our guests a clear understanding of what to expect before making a reservation.
Your input is valuable to us, and we appreciate your comments.
Kind regards,
Quality Department
Réponse du service qualité
Dear David,
We´re delighted to hear that you enjoyed your stay in the apartment and found the air conditioning efficient during the hot weather. We apologize for any misunderstanding regarding the TV. You should not need to pay to watch television in our apartments. It seems there may have been some confusion, and we regret that this wasn´t clarified during the check-in process.
Had we been informed of the issue during your stay, we would have been more than happy to assist you in getting the TV to work properly. We appreciate your feedback and will ensure that our guests receive clear instructions about using the amenities in the future to avoid any confusion. We hope you still had a pleasant stay overall and enjoyed your time exploring the city´s attractions.
Kind regards,
Quality Department
Réponse du service qualité
Dear Daniel,
We appreciate you taking the time to write a review of your stay. Your compliments validate our efforts to offer an exceptional guest experience, and we are delighted to hear you enjoyed your time with us.
Kind regards,
Quality Department
Réponse du service qualité
Dear Yushu,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department
Réponse du service qualité
Dear Georgie,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Kind regards,
Quality Department
Réponse du service qualité
Dear Natalie,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Eric,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards.
Réponse du service qualité
Estimada Rocío,
Muchas gracias por tus amables palabras. Nos alegra saber que disfrutaste de tu estancia en nuestro apartamento y apreciaste su excelente ubicación y estado de conservación.
Un saludo.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Erika,
Thank you for your wonderful review! We´re glad to hear that you enjoyed your stay and found the place great. It´s great that despite the central location, it was quiet and easy to get around on foot. We´re happy that the check-in instructions were clear and that the apartment matched the description and pictures accurately. Thank you for choosing our property, and we hope to host you again in the future.
Best regards.
Jose L.H. Campos
Quality Department Manager
It was perfect.
Réponse du service qualité
Dear Lynda. We´re so grateful for your kind words about your recent stay at our apartment. We´re thrilled that you enjoyed the convenient location and the welcoming atmosphere. Thank you for choosing us for your stay, and we look forward to welcoming you back soon. Jose L.H. Campos.
Quality Department Manager.
Réponse du service qualité
Dear Syb, we would like to let you know how grateful we are for your generous comment about your stay in our apartment. We strive to ensure that every guest has an exceptional experience during their stay with us, and your positive feedback is a valuable testimony to our hard work. Your opinion is very important to us, and we look forward to serving you again in the near future.
Jose L.H. Campos
Quality Department Manager
de locatie was top! Het appartement ziet er heel mooi en netjes uit, wij hadden twee slaapkamers en twee badkamers en alles was eeg netjes en leuk ingericht, wij zouden dit zo weer boeken!
straat is krap voor met een auto maar goed dat weet je in een grote stad. parkeren was onduidelijk maar uiteindelijk goed gekomen.
Réponse du service qualité
Dear Enrico,
We would like to take a moment to express our sincere appreciation for choosing our apartment for your recent stay. Your choice of accommodation holds great importance to us, and we are delighted that we had the opportunity to serve you. We hope to have the chance to welcome you back and provide you with another outstanding experience. Please let us know if there is anything we can do to make your future visits even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ana,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us. We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Yan-Yan,
Thank you for choosing our apartment for your recent stay. We greatly appreciate your review and hope that you had a wonderful experience. It was a pleasure hosting you, and we would be honored to welcome you back in the near future. Your satisfaction is our top priority, and we look forward to the opportunity to serve you again soon.
Jose L.H. Campos
Quality Department Manager
Il manque une cafetière électrique . La 2ème salle d´eau est minuscule et pas pratique.
Réponse du service qualité
Dear Michele,
We are delighted to hear that our apartment was a highlight of your trip. Your feedback about our location is highly appreciated, and we are glad to know that we contributed to your positive experience. Thank you for choosing to stay with us, and we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Tara,
We are grateful for your feedback and thrilled to learn that you had a fantastic time at our apartment in Seville. Your kind words about our accommodation and services are highly appreciated, and we are glad to know that we exceeded your expectations. We would be honoured to host you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Josh,
thank you for sharing your wonderful experience at our apartment with others. It´s always a pleasure to receive positive feedback about our facilities and services, and we´re delighted that we were able to make your stay a memorable one. We hope to have the pleasure of hosting you again soon.
Jose L.H. Campos
Quality Department Manager
La ubicación es perfecta. LLegas a todos los sitios de interés turístico en pocos minutos y hay mucha oferta gastronómica según sales del apartamento.
No poder dejar el equipaje en ningún sitio tras el check out. Aunque nos informaron de consignas para dejar el equipaje cercanas y baratas.
Réponse du service qualité
Estimada María Olga:
Le agradecemos el tiempo dedicado para compartir con nosotros su experiencia en nuestro apartamento. Saber que hemos sido capaces de ofrecerle una buena estancia nos llena de orgullo. Esperamos tener la oportunidad de volver a recibirle muy pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Behram,
we are delighted to read how much you enjoyed the apartment. It is our goal to deliver excellence to all of our guests and it is very rewarding to read that you had a wonderful stay. We look forward to welcoming you back again.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Aliso,
Thank you for choosing our apartment and for the praising words you have taken the time to write. We are happy that you felt comfortable and welcome and very much look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Pierto,
It has been a pleasure reading your review. Thank you for the recomendation. It will be our pleasure hosting you back.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Robert:
thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Hubert,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Seville . We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jozane,
We would like to thank you for choosing our apartment and for your kind words towards it. To be considered the best accommodation you have ever stayed at is a great honour for us. We look forward to receiving you again very soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Bassam,
We are delighted that you had a lovely time and that the apartment offered everything that you needed. We look forward to receiving you again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimado Manuel:
Muchas gracias por alojarse con nosotros y dejar esta maravillosa reseña. Estaremos encantado de volver a recibirle en su próxima visita a Sevilla.
Jose L.H. Campos
Director de Calidad
Poco menaje de cocina (vasos y tazas) para 5 personas
Réponse du service qualité
Estimada Almudena:
le agradecemos sus impresiones y críticas constructivas, ya que nos brindan una oportunidad de saber en qué aspectos podemos mejorar. Esperamos nos dé la oportunidad de servirle de nuevo pronto, asegurándonos de que superamos sus expectativas.
Jose L.H. Campos
Director de Calidad
Todo me gusto
Réponse du service qualité
Estimada Dasy,
le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Amy, Thank you very much for staying with us. We are delighted to know that our location was a highlight of your stay. Thank you for sharing your experience with us. We look forward to serving you again soon.
Jose L.H. Campos
Quality Department Manager
The location of the apartment was ideal for exploring the old town. It was conveniently located to main visitor attractions, shops, restaurants and bars. Everything was in a easy walking distance. The facilities of having a fridge and tea/coffee making equipment was good and useful.
The apartment was small and in the bathroom/shower areas you did not have room ´to swing a cat´. This made it very difficult when two of the guests were 6Ft 2". Ventilation in one of the bathroom areas was by opening a window - due to this the ceiling above the shower area had obvious mould and was unsightly. I would warn guests to be careful when using Booking.com that the 35 images do not clearly represent which apartment you will be using when booking. The communication from the provider showed me 1 image that matched the Booking.com website and unless you worked for the company you would not know which one that correlated to. We were disappointed with the apartment we got because it was not what we thought had been booked. Every day is a school day!
Réponse du service qualité
Dear Collete,
Firstly, we would like to thank you for the lovely comment regarding the central location of the apartment.
Although we sincerely regret reading that your stay fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We are happy now to confirm that the ceiling has been repaired and this is thanks to reviews such as yours.
We are sorry that all pictures on the advertisement do not represent each individual apartment and that for this information it is necessary to go into each specific link. Please note that this is something beyond us and we always try to clarify which apartment has been booked when we first contact you after the reservation has been made.
Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Charlotte, We want to thank you for the time writing a review of the apartment. We are happy that you enjoyed your stay and we look forward to meeting you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Yusuke, thank you very much for staying with us and for taking the time to share your opinion. We are glad to know that we were able to make your stay more comfortable, and we appreciate your recommendation to our future guests.
We would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Thank you for your kind feedback, we are glad to know that the apartment met your expectations and we hope we will see you on future trips to Seville.
Aija T.
Quality Department
Réponse du service qualité
Dear Clay, thank you very much for your valuable review. It is very important for us to know the opinion of our guests. We are glad to know that you enjoyed your stay in our apartment so much.
Thank you for making us your choice accommodation on this occasion; we would love you to come back and enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Thank you very much for your comments regarding your stay with us. It is such a pleasure to know that we were able to match your holiday expectations.
We look forward to having the opportunity to serve you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Muchas gracias Mario por su opinión. Nos alegra saber que disfrutó de su experiencia en nuestro apartamento y esperamos verle de nuevo muy pronto.
Aija T.
Quality Department
Réponse du service qualité
Dear Ellen, thank you very much for your feedback, it really helps us to understand how our guests enjoy their stays with us.
We hope to have the opportunity to host you soon again.
Aija T.
Quality Department
Réponse du service qualité
Dear Diane, we greatly appreciate the time you took to review your experience in our apartment.
Thank you for choosing our apartment for your stay in Seville, we hope to have the opportunity to serve you again in the future and to exceed your expectations.
Aija T.
Quality Department
La ubicación
Es muy pequeño para 6 personas
Réponse du service qualité
Estimado Isaac, le damos las gracias por compartir su opinión sobre su estancia, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir su opinión y comentarios constructivos.
Esperamos tener la oportunidad de servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Réponse du service qualité
Dear Behnia,
First of all we would like to thank you for your time and your detailed comment, which serves as an example to our future guests, for which they will also be grateful.
We are glad that it has met your expectations and that you have been able to enjoy one of the best locations.
On the other hand, we would like to thank you for your lovely message about our check-in team.
We are looking forward to welcoming you back as soon as possible. It has been a pleasure.
la situation de l´appartement très centrale
- l´étroitesse de l´appartement et le manque de confort - les équipements et matériaux qui n´ont pas l´air de très bonne qualité (vitre cassée dans la cuisine) - le manque de place dans la salle de bain, pas possible de poser même une brosse à dent - la description du loueur n´est pas conforme : la taille de l´appartement est bien inférieure à ce qui est mentionné (45/50m² au plus et non pas 75)
Réponse du service qualité
Dear Cécile, we sincerely appreciate your feedback. Thank you for highlighting the excellent location of the apartment. It definitely has one of key roles in our guests´ experience.
We are sorry that the size of the apartment did not meet your expectations. The information provided online is based on the official cadastral information of each apartment. For a future ocasion please do not hesitate to contact our Reservation department in order to make sure the apartment you are willing to book suits the best your needs.
Thank you for making us your choice apartment and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Qualitu Department
Réponse du service qualité
Dear Karl, we appeciate your kind feedback and your constructive criticism.
Thank you for choosing our apartment for your holiday and we look forward to having the opportunity to serve you again in the future.
Aija Teilane
Quality Department
Réponse du service qualité
Muchas gracias por elegir nuestro apartamento en esta ocasión y por sus comentarios.
Esperamos volver a tener la oportunidad de servirle en un próximo futuro.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.
Aija Teilane
Quality Department
Réponse du service qualité
Le damos las gracias por compartir su opinión sobre su estancia en nuestro apartamento. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia.
Muchas gracias por elegir nuestro apartamento en esta ocasión, esperamos volver a tener la oportunidad de servirla en un próximo futuro.
Aija Teilane
Departamento de Calidad
Réponse du service qualité
Thank you very much for choosing our apartment for your stay in Seville and for your kind feedback.
We are also grateful for your highlight on the efforts of our team to correct the imperfections which were not in accordance with our established standards, as the cleanliness is one of the most important aspects for us.
We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Quality Department
Réponse du service qualité
Thank you for choosing our apartment for your stay in Seville and for the time you spent to share your experience.
We are glad to hear that you stay met your expectations and we hope to see you again in the future.
Aija Teilane
Quality Department
Réponse du service qualité
Thank you so much for taking the time to leave us such a positive comments.
We are very pleased to read that you did like the apartment and that you found it to be clean and well located for your stay in Seville.
Once more we thank you for sharing your experience with us and look forward to assisting you again soon.
Aija Teilane
Quality Department
Réponse du service qualité
Thank you very much for your excellent comments.
We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Seville.
We certainly look forward to serving you again in a not too distant future.
Aija Teilane
Quality Department
The microwave didn’t heat, we could have waited for them to fix it as they offered but it wasn’t really needed
Réponse du service qualité
Dear Hector, thank you for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Ana García, Dpto. de calidad
- La tv no sintonizaba bien
MOOI APPARTEMENT OP SCHITTERENDE LOCATIE. voorzien van alle comfort. heel netjes.
Todo
Nada
Réponse du service qualité
Chère Ghalia, Avant tout, merci d’avoir choisi notre appartement Père Marchena IV pour votre visite à Séville. Tous vos aimables commentaires sont pour nous une grande source de motivation. Nous sommes heureux d’apprendre que notre emplacement a été un point essentiel pour votre séjour. Merci encore de nous avoir choisis et nous espérons dépasser les attentes dans un avenir proche. Fátima Roca - Chef du service clientèle, merci d’avoir choisi notre appartement Père Marchena IV pour votre visite à Séville. Tous vos aimables commentaires sont pour nous une grande source de motivation. Nous sommes heureux d’apprendre que notre emplacement a été un point essentiel pour votre séjour. Merci encore de nous avoir choisis et nous espérons dépasser les attentes dans un avenir proche. Fátima Roca - Chef du service clientèle
La posizione centrale, le camere con bagno privato. L´arredamento.
Nulla, era tutto perfetto.
Réponse du service qualité
Dear Ivana,
We would like to express our gratitude for the comments you made about your visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Padre Marchena IV was an enjoyable one. We look forward to welcoming you back again very soon.
Fátima Roca-chief of Customer Service.
Réponse du service qualité
Cher Gilles, Nous sommes ravis de lire que vous avez pleinement profité de votre séjour parmi nous. Merci pour avoir choisi notre appartement pour votre visite à Séville. Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Fátima Roca - Chef du service clientèle
Niente perfetto sotto tutti i punti di vista.
Réponse du service qualité
Dear Sabrina, Thank you very much for sharing this great review of your stay in our apartment. We are thrilled that you have enjoyed and certainly agree that our dedicated staff plays a key role to our guests´ overall experience. Once again, thanks for your very kind recommendation to the travelers, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Hope to see you again soon. Fátima Roca-chief of Customer Service.
Geen Strijkijzer
Bijou apartment, in walking distance from all the tourists attractions, restaurants and local amenities. The apartment was big enough for 4 people with 2 bedrooms (double and twin rooms) and 2 bathrooms. The kitchenette was adequate, just enough equipment to prepare a breakfast and a light snack. The apartment is within a 10 - 15 minutes walk from the shops and the Cathedral and Alcazar. We would definitely consider using the apartment again when we return to Sevilla.
Booking and check-in had to contact too many different people. One single contact would be better.
Réponse du service qualité
Dear Christa, thanks for your comment. We are glad to know that you liked the central location and comfort of the apartments. We are very sorry for the inconvenience with electricity, the problem has already been checked and solved. We also apologize if our colleague attributed the problem to an over-functioning of appliances, as this is usually the cause of these failures. We hope that despite this you have enjoyed your stay. Regards
Todo correcto, muy agradable y confortable. La ubicación muy buena.
Creo que siempre hay que avisar, si no se trata de un piso en planta baja, si tiene o no tiene ascensor, por si viaja una persona que no pueda subir escaleras. Por lo demás, todo genial.