«Propriété de nouveau disponible après une rénovation complète et des améliorations en insonorisation. »
Cette magnifique maison de 4 chambres et de 235m² est située dans un bâtiment historique qui a été entièrement rénové, tout en maintenant l’esthétique d’une maison traditionnelle sévillane, avec de hauts plafonds et des poutres en bois.
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Maison Puerta Real
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Beautiful well curated spaces to relax inside and out on 2 levels :) 2 baths and a large well appointed kitchen made the stay a joy!
Creaky floors, patio doors were locked on one side preventing access to the beautiful light..but I’m sure they have fixed that for future guests
Réponse du service qualité
Dear Sarah,
Thank you so much for your wonderful feedback. We are thrilled to hear that you had such an enjoyable stay and that the spaces, both inside and outside, provided you with the relaxation you were looking for. We truly appreciate your kind words about our concierge service, and we’re pleased to hear it was helpful in arranging events and tickets for you.
Regarding the issues with the floors and the patio doors, we sincerely apologize for the inconvenience. Please rest assured that we have addressed these matters to ensure a smooth and comfortable experience for future guests. We look forward to welcoming you back and hope your next stay is even more delightful.
Quality Department.
Réponse du service qualité
Estimado Luis:
Agradecemos sinceramente su comentario sobre su estancia. Nos alegra saber que disfrutó de la excelente ubicación y del apartamento. Nuestro objetivo es brindar una experiencia placentera a nuestros huéspedes, y sus palabras son una gran motivación para seguir mejorando. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.
Unfortunately, there was little to like.
Having to pay an addition charge for arriving after midnight. The house is on three floors; the stairs were badly lit making it difficult to see when going up and down; the bedrooms each had a small step which caused tripping hazard when accessing them; and wrinkled rugs on the floors also proved to be a tripping hazard. The house is on the corner of three roads and the traffic noise and the traffic fumes are horrendous; the traffic is constant throughout the whole day; there are tour busses, cars and lorries passing within less than a metre of the main door and front bedroom windows because the road is so narrow. The traffic noise and fumes continues even during the night when the lorries deliver to shops and the street bins get emptied and when the road is being swept meaning there is no respite. Although the house has a roof terrace, it was most uncomfortable to sit there with the noise of the traffic and the dreadful traffic fumes.
Réponse du service qualité
Dear Denise,
Thank you for taking the time to share your feedback. We truly regret that your experience did not meet your expectations, as our priority is always to provide a comfortable and pleasant stay for all our guests.
Regarding the late check-in fee, we would like to emphasize that this information is clearly stated on the booking platform before confirming a reservation and is also reiterated in the confirmation email. Our commitment to transparency ensures that all guests are fully informed about any potential additional charges in advance, allowing for a smooth and hassle-free booking experience. We also appreciate your comments regarding the lighting in the property and will review this aspect to ensure better visibility and comfort for our guests. Additionally, we take note of your observations regarding the layout of the house. While certain architectural features are inherent to the design of the property, we always strive to enhance safety and convenience wherever possible.
Regarding noise, we understand that being in a central location can sometimes mean exposure to the sounds of the city. However, we would like to assure you that we are currently implementing improvements to the soundproofing of the property to further enhance the comfort and tranquility of our guests. Seville’s historic charm comes with its vibrant atmosphere, and while some guests appreciate the energy of the city, we are committed to ensuring that our accommodations offer a peaceful and enjoyable environment.
Thank you once again for your feedback; it is invaluable in our ongoing efforts to improve our services and accommodations. We hope you might consider giving us another opportunity to provide you with a more satisfying experience in the future.
Quality Department.
Réponse du service qualité
Dear Beth,
Thank you for your kind feedback. We are pleased to hear that you found the house beautiful, comfortable, and spacious, as well as conveniently located for exploring the city center. It’s wonderful to know that you appreciated the helpfulness and responsiveness of the host. We look forward to the opportunity of hosting you again.
Réponse du service qualité
Dear Navidh,
Thank you for your kind comments. We are delighted to hear that the house met your expectations and that you found it clean, comfortable, and well-situated near the attractions, shops, and public transportation in Seville.
We are also pleased that our responsiveness to your questions added to your positive experience. Your recommendation is greatly appreciated. We look forward to the opportunity to welcome you back in the future.
Réponse du service qualité
Dear Paul,
Thank you for your feedback. We are delighted to hear that you enjoyed the great location and the charming plaza nearby.
We apologize for the inconvenience you experienced with the door lock. Please be assured that the instructions regarding the front door lock and the importance of not leaving the key in the door are clearly outlined in the apartment’s usage instructions. Additionally, this information is conveyed during the check-in process to help prevent such situations.
We regret that you had to face this issue and appreciate your understanding. Thank you for bringing this to our attention, and we will continue to ensure that all guests are fully informed to avoid similar issues in the future.
We hope that despite this inconvenience, you were able to enjoy your stay and our wonderful city. We look forward to welcoming you back in the future.
Réponse du service qualité
Dear Janice,
Thank you for your detailed and positive review. We are delighted to hear that the space was well-suited for your family and that you enjoyed the amenities, including the dishwasher and the convenient location.
We appreciate your understanding regarding the air conditioning setup. As noted, one of the bedrooms is separated from the other by a sliding door, which can be closed for privacy or left open as needed. The air conditioning unit serves both bedrooms. We regret any inconvenience this may have caused and hope that the additional air conditioning units throughout the house provided a comfortable environment.
Your feedback is invaluable to us and helps us enhance the service we provide. We are pleased to know that you enjoyed your stay overall. We look forward to the opportunity to welcome you back in the future.
Réponse du service qualité
Dear José,
Thank you for noting the convenient location of our apartment in your review. We strive to provide a comfortable stay in an accessible location, and we are glad to hear you found it beneficial. We appreciate your kind words and look forward to your next stay.
Réponse du service qualité
Estimada Natalia,
Nos sentimos muy honrados por sus amables palabras y agradecemos que haya elegido quedarse en nuestro establecimiento. Ha sido un placer servirle.
Réponse du service qualité
Estimado Javier:
Muchas gracias por su detallada reseña. Nos alegra saber que les resultó fácil llegar desde la estación de autobuses y que el check-in anticipado fue de gran utilidad para ustedes. Agradecemos también sus amables palabras hacia nuestro personal, quien se esmera en brindar una atención amable y detallada.
Nos complace saber que la ubicación del sitio les permitió acceder fácilmente a todos los lugares de interés y que, a pesar de estar en una pequeña plaza, el ambiente fue tranquilo y sin ruidos molestos.
Es reconfortante saber que Pablo y Sandra estuvieron atentos en todo momento y respondieron rápidamente a sus necesidades durante su estancia. Agradecemos su confianza y esperamos tener el placer de recibirles nuevamente en el futuro.
Upon arrival we were very friendly welcomed by one of the hostes of Team Genteel Home. We got an extensive explanation about the accommodation and tips and tops from Seville itself. The location is perfectly located, clean and with everything within walking distance. A nice square in front of the door and in the street several restaurants where a good breakfast is served. A large supermarket is just around the corner. The property is playfully arranged with different floors. 2 bathrooms and 2 terraces (including a spacious roof terrace) for sitting. Enjoy!!!
Réponse du service qualité
Dear Thomas,
Thank you very much for your wonderful review. We are thrilled to hear that you had such a positive experience and that our team provided you with a warm welcome and valuable tips for exploring Seville.
We are delighted that you found the location to be ideal and appreciated the cleanliness and convenience of the property. It´s great to know that you enjoyed the nearby square, the variety of restaurants, and the large supermarket in close proximity. We are also pleased that the layout of the property, including the two bathrooms and multiple terraces, contributed to a comfortable and enjoyable stay.
Your satisfaction is our top priority, and it is rewarding to hear that our accommodations met your expectations. We hope to have the pleasure of welcoming you back in the future for another memorable stay. Thank you once again for your kind words.
Quality Department.
Réponse du service qualité
Dear Anne,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Réponse du service qualité
Dear Bianca,
Thank you for sharing your feedback regarding your recent stay at our Seville home. We are delighted that you enjoyed the excellent location and the authentic Seville home experience that we aim to provide. Your positive comments about the spaciousness of the accommodation are also greatly appreciated.
However, we sincerely apologize for the inconveniences you encountered during your stay. While we understand that noise levels can vary due to seasonal factors or local events, we will review our soundproofing system to determine if enhancements are necessary to ensure our guests´ comfort.
Regarding the air conditioning units, we apologize for the inconvenience caused by their malfunction. We regret that our team did not respond promptly to address this issue. It is our commitment to attend to all guest needs promptly and effectively to ensure their complete comfort, and we regret that we did not meet this standard in your case. We apologize once again. We are pleased to inform you that the issues with the air conditioning units have been resolved, and they are now operating correctly.
Furthermore, we apologize for the presence of mold and dust during your stay. Please be assured that we take cleanliness and hygiene very seriously, and we will conduct a thorough investigation and take necessary steps to maintain a healthier environment for our guests.
Your feedback is invaluable to us as we continually strive to enhance our facilities and services. We appreciate your understanding and patience regarding these matters. Despite these challenges, we hope that you were still able to enjoy your time in Seville. We would be delighted to welcome you back in the future for a more pleasant and comfortable stay.
A bit lout at night, but o.k with the close window
Réponse du service qualité
Dear Aurea,
Thank you for your feedback. We´re delighted to hear that you enjoyed the spacious house and its lovely areas for relaxation. We´re especially glad that you found the terrace very enjoyable.
Regarding the noise at night, we´re pleased to know that our soundproofing system effectively isolated any external noise, ensuring the restful stay of our guests. Your comfort and satisfaction are our top priorities, and we appreciate your understanding.
We hope you had an overall pleasant stay, and we look forward to welcoming you back in the future.
Quality Department.
Réponse du service qualité
Dear Peihong,
thank you for sharing your feedback with us. We´re glad to hear that overall you found your stay satisfactory. We apologize for any inconvenience caused by the lack of an elevator in the building. We always strive to provide accurate descriptions of our properties on our website so that guests can make informed decisions before booking. We regret any misunderstanding in this regard. We appreciate your comments and hope to have the opportunity to welcome you back in the future.
Réponse du service qualité
Dear Tom,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Réponse du service qualité
Dear Danae,
Thank you for sharing your valuable review. Knowing that you had a pleasant stay is a strong testament to our team´s dedication. We put our guests at the forefront of what we do and are eager to welcome you back on your next trip.
Kind regards,
Quality Department
Réponse du service qualité
Estimada Bethan,
Gracias por tomar el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos complace haber cumplido con sus expectativas.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Celia,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Kind regards,
Quality Department
Réponse du service qualité
Dear Lionel,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay.
With regard to shops, although it is true that in Spain few shops are open on Sundays as it is a day of rest, you will find supermarkets such as the Carrefour Express in Calle Sauceda, a 6 minute walk from the flat.
Regarding the parking situation, please understand that our central location in the heart of the city can make impossible have a parking place in the building because some of the street are pedestrian, and it also make that find parking could be a challenge. We appreciate your understanding of the difficulties you may have encountered in this regard, and our staff is always available to offer you the information that you are going to need for parking place to do your stay more comfortable.
We appreciate your valuable feedback, as it helps us improve our services. We hope you had an overall pleasant stay in Sevilla and consider giving us another opportunity to provide you with a more seamless and enjoyable experience in the future. Thank you for sharing your observations with us.
Kind regards,
Quality Department.
Réponse du service qualité
Dear Javier,
We sincerely value your feedback and are grateful for your high praise. Your satisfaction is our greatest reward. Anticipating your next stay with us.
Kind regards,
Quality Department
Réponse du service qualité
Dear Carol,
Your positive experience in the city truly brings us joy. We´re thrilled that Seville left a lasting impression on you. It´s fantastic to know that you enjoyed your stay at Puerta Real Sevilla as well. We aim to create memorable experiences, and your feedback encourages us to continue delivering exceptional service. Thank you for choosing us and for your kind words.
Kind regards,
Quality Department
Réponse du service qualité
Dear Cecilia,
Your satisfaction is our ultimate goal, and we´re grateful for your kind words. If your travels lead you back our way, we´d be thrilled to welcome you once again. Your feedback empowers us to continue delivering memorable experiences. Thank you for sharing your experience with us and for allowing us to be a part of your journey.
Kind regards,
Quality Department
Réponse du service qualité
Dear Deborah,
We´re genuinely delighted that our staff left a positive impact on you. Creating a warm and friendly environment is something we deeply value. Knowing that our efforts resonated with you encourages us to continue delivering exceptional service. Thank you for sharing your experience, and we can´t wait to have the pleasure of welcoming you back.
Kind regards,
Quality Department
Lots of room and smartly furnished for a relaxing stay. Great rooftop!
Réponse du service qualité
Dear Frederick,
Your generous feedback is very much appreciated. It´s heartening to know that our efforts have resonated with you. We hope to have the opportunity to host you again soon.
Kind regards,
Quality Department
Réponse du service qualité
Dear Marius,
Thank you for your kind words in your review. It´s truly gratifying to hear that our attention to cleanliness was noticed during your stay. Creating a welcoming and hygienic environment is something we take to heart, and we´re pleased to know that it contributed positively to your experience.
Your feedback encourages us to continue upholding these high standards. We appreciate your choice to stay with us and hope to have the privilege of hosting you again.
Kind regards,
Quality Department
Réponse du service qualité
Dear Kimberly,
Your generous feedback is deeply appreciated and important to us.
Our proximity to the city´s key attractions is of utmost importance to us, as we believe that convenience enhances the overall experience for our guests. Thank you for recognizing this aspect of your stay, and we look forward to the possibility of hosting you again.
Kind regards,
Quality Department
Lovely space and perfect location for exploring. Carlos met us and was really helpful. Very clean and well stocked.
Réponse du service qualité
Dear Katie,
Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Darja,
We´re delighted to hear that you enjoyed your time with us. Your positive feedback is greatly appreciated and motivates us to continue providing exceptional experiences for our guests. We look forward to the possibility of hosting you again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Querido Antonio,
Gracias por la considerada retroalimentación sobre su reciente estancia. Es increíblemente gratificante escuchar palabras tan amables, que hacen que nuestros esfuerzos valgan la pena. Su satisfacción es nuestro mayor objetivo, y esperamos tener el privilegio de alojarle de nuevo en nuestro apartamento.
Saludos cordiales,
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Mário,
We appreciate you highlighting the central location of our apartment. It´s rewarding to know that you found our location to be a positive factor in your stay. Thank you for your valuable feedback, and we look forward to the opportunity to serve you again in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Really nice decor and indoor and outdoor space. Location worked well.
The kitchen was limited in providing basic common ingredients like spices salt pepper oil vinegar flour sugar.
Réponse du service qualité
Dear Britten,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Mirza,
Thank you for your positive feedback! We´re delighted you enjoyed the well-decorated and spacious flat during your stay.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ahmad,
Thank you for sharing your experience with us. We appreciate your feedback and will take your suggestions into consideration for future improvements. We´re glad you had a great time and hope to welcome you back in the future.
Kind regards
Jose L.H. Campos
Quality Department Manager
Idéalement situé à 20 mn a pied de la Cathédrale, à 5mn du terminus de la liaison avec l´aéroport et d´un supermarché. Nous avons tout visité à pied Bien équipé en vaisselle Accueil agréable avec conseil pour de bonnes adresses
Dommage que quelques équipements n´étaient pas au top. Pas de piles dans certaines télécommandes de climatisation, La table du patio est trop petite. A notre arrivée, le chauffage fonctionnait alors qu´il faisait 37°.
Réponse du service qualité
Dear Didier,
We would like to express our sincere gratitude for your kind comment about your stay in our apartment. We are delighted to know that you enjoyed your experience with us and were satisfied with the accommodation we provided. In our continuous pursuit of providing quality service, we highly value the feedback from our guests. We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Hayley,
We would like to express our sincerest gratitude for your trust and loyalty to Genteel Home for your holidays and for choosing our Puerta Real apartment this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Thank you for this very kind review and we look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Catherine,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Sevilla. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Sarah,
Thank you for staying with us and for this wonderful review. We are very happy that you enjoyed your stay and we hope you will give us the oportunity to welcome you again very soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Stef,
Thank you for writing this detailed review of your stay at our house. We are delighted that you enjoyed your stay and also thank you for the remarks.
We hope to receive you again in the near future.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Drew, Thank you for this review and feedback. We look forward to serving you again in the future.
Jose L.H. Campos
Quality Department Manager
beautiful decor, wonderful location, great amenities
not so friendly for liitle kids
Réponse du service qualité
Estimado Enrique, muchas gracias por su reseña tan valiosa. Es muy importante para nosotros conocer la opinión de nuestros huéspedes. Nos alegra saber que disfrutó tanto de su experiencia en nuestro apartamento. Nuestro equipo trabaja mucho para dar la mejor atención, por lo que, es un orgullo saber que lo estamos consiguiendo.
Esperamos poder servirle de nuevo en el futuro.
Aija T.
Departamento de Calidad
Réponse du service qualité
Dear Niamh, we would like to thank you for the praising review you shared following your stay in our property and we are delighted to read that we were able to match your expectations.
We look forward to serving you again soon.
Aija T.
Quality Department
ESPACIOSO PERFECTO
TODO OK
Réponse du service qualité
Estimado Pedro:
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos para su visita a Sevilla. Esperamos poder darle la bienvenida de nuevo muy pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Adrien, thank you very much for taking the time to share your feedback. We hope to see you on future trips to Seville.
Aija T.
Quality Department
Réponse du service qualité
Dear Brittany, thank you very much for choosing our property for your stay in Seville and for taking time to share your personal experience.
We appreciate your kind recommendation to other guests and we hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Johnnie, thank you for your wonderful feedback.
Comments like yours make our day because they make all our efforts worthwhile. We are glad to know that the stay with us made such a positive vacation memories for you and hope that we will have the opportunity to welcome you back in the future.
Aija T.
Quality Department
Réponse du service qualité
Thank you Laura for your positive feedback.
Hope to have the opportunity to assist you soon again.
Aija T.
Quality Department
Réponse du service qualité
Thank you very much for choosing our property for your stay in Seville.
We are delighted to read that we were able to match your holiday expectations and we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Aija Teilane
Quality Department
Very easy communication with host, awesome location and super spacious living rooms which were great for our family reunion. The house had everything we needed.
We were a group of 8 (4 couples). Upstairs bedroom was a bit small for two people. One of the bedrooms downstairs didn´t have air conditioning, so we had to open the door that communicated that room with the ensuite room which wasn´t ideal..! A fan might have helped.
Me encantó todo aunque la ducha esta un poco estropeada el agua se salia fuera de la bañera
Réponse du service qualité
Agradecemos sus comentarios después de su reciente visita. Dado que siempre tratamos de mejorar, sus comentarios son cruciales para nuestro éxito futuro. Un abrazo Ana García, Dpto. de calidad