Ce magnifique appartement est situé rue Arfe, dans le quartier de l’Arenal, une zone typique et avec beaucoup de tradition dans le centre de Séville. C’est un endroit avec beaucoup de lumière et du charme, avec une ambiance agréable et entouré de restaurants populaires et de petits commerces avec toute sorte de produits artisans. La Cathédrale et la Giralda se trouvent juste à quelques mètres de l’appartement, ainsi que d’autres endroits d’intérêt tels que l’Alcazar ou la Place de taureaux de la Maestranza.
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Appartement Arfe Terrace II
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Por lo demás…, la Ubicación es inmejorable, muy céntrico y en una calle de total ambiente para tomar algo, cenar etc.
Quizás si buscas zona tranquila y eres especialito pues…, yo he dormido estupendamente.
Los dos apartamentos están súper cuidados y reformados, ambos cuentan con terraza, uno con acceso desde el propio apartamento (2º piso) y el otro (1º piso) con llave independiente subiendo al 3º piso. Ambas terrazas con vistas a la Giralda y equipados con sillones y tumbonas.
En nuestro caso al tener los dos reservados ha sido totalmente privado.
Para 3 personas sería lo ideal si no quieres que alguien tenga que dormir en el sofá.
PARA REPETIR.
Réponse du service qualité
Estimada Virginia:
Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que tanto la ubicación como el estado de los apartamentos fueron de su agrado y que disfrutaron de las terrazas privadas con las magníficas vistas a la Giralda. Nos complace especialmente que consideren que es un lugar para repetir.
No obstante, tomamos nota de sus comentarios sobre el sofá cama y las almohadas. Entendemos que la percepción del confort puede variar de una persona a otra, pero revisaremos estos aspectos para asegurarnos de que podamos ofrecer la mejor experiencia posible a todos nuestros huéspedes.
Nos encantaría recibirlas nuevamente en el futuro, ya sea para otra escapada en grupo o para una estancia más tranquila. Será un placer atenderlas nuevamente. Gracias por elegirnos.
Departamento de Calidad.
Réponse du service qualité
Dear Dmitry,
Thank you for your wonderful review! We are delighted to hear that you enjoyed the apartment, its central location, and the beautiful rooftop terrace with views of the cathedral. We truly appreciate your kind words about the design and functionality of the space.
We look forward to welcoming you back in the future!
Réponse du service qualité
Estimado Tanmay,
Gracias por sus amables comentarios. Nos complace saber que nuestra ubicación en el centro de Sevilla cumplió con sus necesidades y que disfrutó de su estancia.
Agradecemos su observación sobre la hora de salida. Entendemos que las preferencias de nuestros huéspedes pueden variar, y aunque nuestra hora de salida está establecida a las 11 a.m., siempre nos esforzamos por atender las solicitudes cuando sea posible. Tendremos en cuenta su sugerencia para seguir mejorando nuestros servicios.
Le agradecemos nuevamente por compartir sus impresiones, y esperamos poder darle la bienvenida de nuevo en el futuro.
Réponse du service qualité
Dear Mohammed,
Thank you for your feedback. We are glad that you chose to stay with us. However, we regret that the comfort of the bed and sofa did not meet your expectations. While we understand that comfort preferences can be subjective and vary from person to person, we take your comments seriously and will review the furnishings to ensure the comfort of our future guests. On the other hand, we understand how important it is for our guests to find exactly what they expect based on the images and descriptions provided. Please be assured that we take this matter seriously and will review the photos and the apartment to ensure that everything matches the information presented. Offering accurate and truthful information is a priority for us, and we will make sure all details are consistent for the future. We appreciate your feedback and hope to have the opportunity to welcome you again in the future.
Quality Department.
Réponse du service qualité
Estimada Blanca:
Muchas gracias por compartir su comentario. Nos alegra saber que la excelente ubicación, limpieza y comodidad de nuestro alojamiento han sido de su agrado. Será un placer recibirle nuevamente en su próxima visita.
Departamento de Calidad.
Réponse du service qualité
Dear Alexandre,
Thank you for your lovely review. We are pleased to hear that you found our location ideally situated and that you enjoyed the beautiful terrace and the apartment´s amenities. We hope to welcome you back in the future for another great stay.
It´s location was great and the area was good with lots of restaurants and shops nearby. The apartment was decorated in a modern style with a fairly newly refurbished bathroom, with good water pressure in the shower. All the beds were comfortable as were the sofas in the lounge. The Aircon worked well in all the rooms. The terrace was a nice addition - but more stairs up - and we didn´t use it because of a short stay.
I would have marked higher had it not been for the unexpected number of stairs up to the apartment - around 40, as it is on the 2nd floor of a high ceilinged building. I noticed that my initial inquiry as to what floor the apartment was on went unanswered. This was part of a longer trip and it was difficult for us at our age to drag the cases up and down all those stairs. Maybe if senior guests are staying then it would be nice for someone to meet them at the property to help with the luggage.
Réponse du service qualité
Dear Jacqueline,
Thank you for your detailed feedback. We are pleased to hear that you enjoyed the apartment’s location, modern decor, and comfort, as well as the amenities such as the air conditioning and the terrace. We regret any inconvenience caused by the stairs. As mentioned in the apartment listing, the building does not have an elevator, and due to its historical status, renovations to install one are not allowed. Regarding support with luggage for senior guests, it is important to note that our customer service team is always available to assist guests and make their stay as pleasant as possible. Thank you again for your review and we hope to have the pleasure of welcoming you again in the future.
Quality Department.
Réponse du service qualité
Dear Andrew,
Thank you so much for your wonderful review. We are thrilled to hear that you had a fantastic time at our apartment and that you found the location ideal, close to the Cathedral and Alcazar. It is great to know that you enjoyed the peacefulness at night and that the apartment met your expectations.
We are also pleased that our team could assist you throughout your stay, and we truly appreciate your kind recommendation. We would be delighted to welcome you back to Seville on your next trip.
A localização excelente, o apartamento limpo, bem decorado e espaçoso, nos sentimos em casa!
Réponse du service qualité
Dear Luciana,
Thank you so much for your kind recommendation! We’re delighted to hear that you enjoyed the excellent location, found the apartment clean, well-decorated, and spacious, and felt at home during your stay. We look forward to welcoming you back in the future.
Quality Department.
L’emplacement est idéal pour découvrir Seville Les lits des chambres sont confortables. Les explications fournies pour accéder à l’appartement sont claires et précises. La cuisine est bien équipée. L’appartement est spacieux et propre. Nous avons été au calme et c’était agréable même en plein centre ville. La vue sur la cathédrale est appréciable. Très bon séjour, je recommande malgré quelques détail à améliorer.
Le matériel sur la terrasse laisse à désirer : parasol cassé (on nous a dit qu’un nouveau était commandé avec réception le lendemain mais nous n’avons rien eu) 2 chaises de tables alors que nous sommes 5 personnes et le salon de jardin de seulement 3 places. Dans la salle à manger, uniquement 4 chaises (une 5eme mise de côté car cassée) 1 seule verre à pied dans le vaisselier …
Réponse du service qualité
Dear Marianne,
Thank you for your thoughtful review. We’re pleased to hear that you enjoyed the apartment´s spaciousness, cleanliness, and ideal location in Seville. We also appreciate your positive comments about the comfortable beds and the well-equipped kitchen.
We apologize for the inconvenience caused by the terrace equipment. We apologize for the issue with the condition of the terrace and that it did not meet your expectations. Please rest assured that we have taken note of these concerns and are in the process of replacing the terrace furniture to prevent similar issues in the future, as we mentioned during your stay. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back under improved conditions.
Quality Department.
Better welcome pack would be good
Réponse du service qualité
Dear John,
Thank you for your feedback. We’re glad to hear that you enjoyed the location of the apartment. We appreciate your suggestion regarding the welcome pack and will consider improvements to enhance our guests’ experience. Thank you for bringing this to our attention, and we hope to welcome you again in the future.
Quality Department.
Très beau appartement, bien équipé et très propre à deux ça pas du centre ville
Les matelas du sofa, pas du tout confortable et le bruit du réfrigérateur
Réponse du service qualité
Dear Aniello,
Thank you for your review. We are pleased to hear that you found the apartment beautiful, well-equipped, and very clean, and that it suited your family. We appreciate your positive comments about its location near the city center.
We apologize for the discomfort you experienced with the sofa and the noise from the refrigerator. We will address these issues promptly to ensure a more comfortable stay for future guests.
Thank you for your feedback, and we hope to have the opportunity to welcome you back in the future.
Quality Department.
Réponse du service qualité
Dear Christine,
Thank you for your valuable feedback. We are pleased to hear that you enjoyed your stay overall and found the location ideal, as well as our hosts´ service helpful and responsive.
However, we apologize for the inconvenience caused by the steep stairs. As mentioned on our website, the apartment is situated in the heart of the city, where many buildings are protected as cultural heritage. This restriction means we are unable to install an elevator or make modifications to the building. We regret any inconvenience in this regard.
We also regret the condition of the carpet and the issue it caused, especially with young children. Please be assured that we will address this matter promptly to enhance the experience for future guests.
Thank you for your comments, and we hope to have the opportunity to welcome you back in the future.
Réponse du service qualité
Dear Gloria,
Thank you for your feedback regarding your recent stay. We apologize for the disappointment you experienced with the roof terrace. We would like to emphasise that we have already taken measures to replace the broken umbrella and are planning renovations to enhance the overall experience. We appreciate your valuable feedback as it allows us to identify areas for improvement and hope to have the opportunity to welcome you back in the future, providing an even more enjoyable stay.
Quality Department.
Réponse du service qualité
Dear David,
Thank you for your wonderful review. We are delighted to hear that you had a perfect stay and that our accommodation was ideally located for visiting all the iconic landmarks of the city within a 15-minute walk, including the Seville Cathedral and Plaza de España. It´s great to know that you found excellent restaurants nearby and that the accommodation was immaculate. We sincerely appreciate your recommendation and hope to welcome you back without hesitation in the future.
La ubicación, el tamaño del departamento y la terraza son inmejorables. Pero....
Al departamento le falta mucho amor!!!! Estaba muy sucio, sobre todo el baño (el inodoro, un asco directamente), todo es viejo, la alfombra esta gastadísima, la heladera y resto de electrodomésticos del años de la Catedral, los controles remotos no tenían batería (las reclamamos y no nos atendieron), el check in tardó y nos lo habilitaron después de las 15 hs contra nuestro reclamo, ¿en serio dejan una sola copa de vino? El departamento está increíble y está ubicado en la mejor, zona, pero vamos que le falta actitud!!!
Réponse du service qualité
Estimado Manuel:
Gracias por sus comentarios. Nos complace saber que la ubicación, el tamaño del departamento y la terraza le parecieron excepcionales.
Sin embargo, lamentamos escuchar los inconvenientes que experimentó durante su estancia. Hubiéramos deseado que nos informara sobre estos problemas mientras estaba aquí para poder haber tomado medidas inmediatas y garantizar su satisfacción. En cuanto a los problemas de limpieza y mantenimiento que mencionó, tomamos muy en serio estos comentarios e investigaremos lo sucedido para evitar que situaciones similares se repitan en el futuro.
Por otro lado, la hora del check-in está estipulada a las 15:00 y, aunque los retrasos no son comunes en las entregas de llaves, pueden surgir circunstancias imprevistas que produzcan algún retraso puntual. Lamentamos cualquier inconveniente al respecto y procederemos a revisar lo ocurrido durante su check-in para mejorar nuestro servicio y evitar demoras en el futuro.
Gracias por resaltar tanto los aspectos positivos como las áreas de mejora. Esperamos tener la oportunidad de darle la bienvenida nuevamente y brindarle una experiencia más satisfactoria.
Departamento de Calidad.
Ubicación espacio comodidad.
Réponse du service qualité
Estimado Francisco:
Le agradecemos sinceramente por tomarse el tiempo para compartir sus positivas impresiones. Su satisfacción es nuestra mayor recompensa y nos llena de alegría saber que hemos cumplido con sus expectativas. Esperamos seguir siendo su elección en futuras visitas.
Departamento de Calidad.
Great location, about 300 metres from Cathedral. Great little sun lounge area on the roof. Close to a myriad of restaurants, tapas bars and other shops. Very clean. Great spot, would recommend. Thanks to Maria for her help.
Steep steps up two floors , not good with heavy luggage.
Réponse du service qualité
Dear Gerry,
Thank you for sharing your positive feedback with us. We´re delighted to hear that you found our apartment very comfortable, great, and very clean. It´s wonderful to know that you enjoyed the great location, just 300 meters from the Cathedral, and the fantastic sun lounge area on the roof. We´re also pleased to hear that you found the apartment close to a variety of restaurants, tapas bars, and shops.
In reference to your mention of the stairs, we would like to assure you that information regarding the apartment´s layout, including the presence of stairs, is readily available on our website. This transparency is integral to our commitment to providing all our guests with comprehensive information to facilitate informed decision-making. We sincerely apologize for any confusion this may have caused. Nonetheless, we hope that despite this minor incident, you have thoroughly enjoyed your stay in our wonderful city.
We appreciate your recommendation and your kind words about Maria´s assistance. We hope to have the pleasure of welcoming you back in the future.
Quality Department.
RAS
Réponse du service qualité
Dear Rachid,
Thank you for your wonderful feedback. We are thrilled to hear that you were pleased with the cleanliness and amenities of the apartment, as well as the accurate description and photos. We´re glad you enjoyed the superb location, just five minutes from the historic center, and the beautiful terrace with its view of the cathedral. We are also happy to know that our communication via WhatsApp was efficient and responsive. We look forward to welcoming you back in the future.
Quality Department.
Réponse du service qualité
Dear Jinane,
Thank you for your kind words and sharing your experience. We´re thrilled to know you had a comfortable stay. It would be our pleasure to welcome you back in the future.
Réponse du service qualité
Estimado Esteban:
Agradecemos su comentario. Nos complace saber que disfrutó de la ubicación perfecta de nuestro establecimiento y de las comodidades necesarias para disfrutar de unos días con amigos o en familia. Esperamos tener el placer de recibirle nuevamente en el futuro.
Departamento de Calidad.
Sofá cama incomodo
Réponse du service qualité
Estimada Marian:
Agradecemos sus comentarios sobre la ubicación. Pedimos disculpas por las molestias causadas por el sofá cama, entendemos que el concepto de confort puede variar de una persona a otra pero, aun así, revisaremos este aspecto para garantizar la comodidad de nuestros huéspedes. Nos esforzamos por ofrecer una experiencia positiva a todos nuestros huéspedes. Esperamos tener el placer de recibirles de nuevo en el futuro.
Departamento de Calidad.
The property is value for money. No complaints
Réponse du service qualité
Dear Akash,
Thank you for your kind words. We´re delighted to hear that you enjoyed the prime location of our apartment, close to the cathedral and other historic sites. It´s wonderful that you found the neighborhood enjoyable and convenient for exploring the city on foot. We´re glad the property provided value for money. Your satisfaction is our priority, and we hope to welcome you back soon.
Quality Department.
Réponse du service qualité
Dear Fabianna,
We sincerely value your feedback and are grateful for your high praise. We are glad to hear that you found our flat nice and that you found the location convenient. Your satisfaction is our greatest reward. Anticipating your next stay with us
Réponse du service qualité
Dear Will,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
The apartment was spacious and light. Location is perfect for a city trip, a lot of cafes and shops around the corner. The roof terrace is amazing!
The street below is very noisy all through the night and the windows don’t block the noise. I had to sleep with earplugs in.
Réponse du service qualité
Dear Rosa,
Thank you for sharing your feedback with us. We´re delighted to hear that you enjoyed the spaciousness and brightness of our apartment, as well as its amazing location near cafes and shops.
Additionally, we regret any disappointment regarding sound isolation. External noise may vary and depend on the time of year as well as festivities taking place in the city center. Nevertheless, we will review and consider necessary improvements to the soundproofing system to ensure our guests have a peaceful rest.
Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.
Warm regards,
Quality Department
Réponse du service qualité
Estimada Ana Ángeles,
Nos sentimos sumamente honrados por sus amables palabras y le agradecemos de corazón que haya elegido quedarse en nuestro establecimiento. Es un inmenso placer poder servirle y contribuir a que su estancia sea memorable.
Saludos cordiales,
Departamento de Calidad
엘리베이터 없는 유럽식으로 1층(2층)입니다. 노약자, 무거운 캐리어 여행자는 비추입니다
Réponse du service qualité
Dear Jeonghee,
Your feedback emphasizing the central location of our apartment is highly appreciated. We are glad that this aspect of your stay was convenient for you.
Regarding the stairs, we aim to be as transparent as possible, which is why we provided the specific information about the apartment in our web site, also you can find this information in your booking confirmation when you make it.
Thank you for choosing our accommodation, and we hope to have the opportunity to host you again in the future, offering a better experience.
Warm regards,
Quality Department
Réponse du service qualité
Dear Prasanna,
We truly appreciate your time in writing this positive review. Your insights and satisfaction mean a lot to us.
Additionally, we regret any disappointment regarding sound isolation. External noise may vary and depend on the time of year as well as festivities taking place in the city center. Nevertheless, we will review and consider necessary improvements to the soundproofing system to ensure our guests have a peaceful rest.
We are continuously striving for excellence in hospitality, and your feedback encourages us. We´re eagerly anticipating your next visit.
Kind regards,
Quality Department
Abbiamo avuto difficoltà a trovare l´appartamento. Le indicazioni non erano molto precise, mancava via e numero civico. L´assenza di un´insegna ci ha fatto girare in tondo per almeno mezz´ora. Lo staff ha comunque risolto velocemente appena contattati.
Réponse du service qualité
Dear Manu,
Thank you for your positive feedback about the super central location of the apartment, the beautiful terrace with an exceptional view, and the well-equipped living area and kitchen, including the espresso machine. We are pleased to hear that the staff was responsive, courteous, and helpful during your stay.
We apologize for the difficulty you faced in finding the apartment due to less accurate directions and the absence of a street sign.Rest assured that we generally strive to provide precise location details, and we will review and improve our directions to prevent similar issues in the future.
We´re glad that the staff was able to resolve the situation promptly once contacted. Your feedback is important to us, and we hope to have the opportunity to host you again in the future, ensuring a smoother and more enjoyable experience.
Best regards,
Quality Department
Segundo piso sin ascensor, con bebés y niños pequeños es algo incómodo el acceso
Réponse du service qualité
Estimado Antonio,
Agradecemos inmensamente sus amables palabras, especialmente en lo que respecta a la ubicación de nuestro apartamento. Nos alegra saber que encontró conveniente y agradable nuestra localización.
En relación a sus observaciones sobre las escaleras, queremos aclarar que tratamos de ser lo más transparentes posible en nuestra página web al describir el apartamento y su distribución. A través de fotografías y descripciones detalladas, procuramos brindar a los huéspedes una visión clara de lo que pueden esperar durante su estancia. Lamentamos si hubo algún desajuste entre sus expectativas y la realidad de la propiedad.Agradecemos su comprensión y esperamos tener la oportunidad de hacer su próxima estancia más agradable.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Estimado Roberto,
Su generosa retroalimentación es profundamente apreciada e importante para nosotros. Siempre es alentador escuchar que nuestros huéspedes tuvieron una gran experiencia y disfrutaron de su estancia. Nos esforzamos por brindar un servicio de calidad y esperamos la oportunidad de servirle de nuevo.
Saludos cordiales,
Departamento de Calidad
Réponse du service qualité
Dear Andrew,
Thank you for your kind words. We´re delighted to hear that our communication and the cleaning process met your expectations. It was our pleasure to host you, and we appreciate your positive feedback. Should your travels bring you back our way, we look forward to welcoming you again.
Quality Department.
The apartment is not the newest, the furniture is quite worn, there is no parking.
Réponse du service qualité
Dear Ewelina, Thank you for taking the time to share your feedback. We´re delighted to hear that you enjoyed the prime location of our apartment and the convenience of the roof terrace with its amenities. We appreciate your observation about the condition of the furniture, and we will certainly review and address this to enhance the overall guest experience. Regarding parking, being situated in the heart of the city center limits our ability to provide on-site parking. However, we always strive to assist our guests in finding the nearest available parking options, often with exclusive discounts for our guests. We hope you had a memorable stay, and we look forward to the opportunity to host you again. Quality Department.
Il divano letto, come è normale che sia, non è comodissimo
Réponse du service qualité
Dear Lorenzo,
Thank you for your kind review. We are delighted to learn of your positive experience during your stay. Your feedback provides great encouragement for our team and is important for us to improve.
Regarding the sofa bed, we will check it immediately and replace it if necessary. It is not within our high quality standards that the sofa bed is not comfortable and we thank you for bringing this to our attention.
It is our pleasure to serve guests like you, and we await your return in the future.
Kind regards,
Quality Department
Pas de petit déjeuner car logement en appartement
La chambre sur la rue était assez bruyante pas possible de dormir fenêtre ouverte
Réponse du service qualité
Dear Catherine,
Thank you for your feedback, and we´re delighted that you found the apartment well-equipped, tastefully decorated, and the bedding comfortable. We take pride in providing a cozy and well-furnished space for our guests.
Regarding the issue of noise from the street, it´s important to note that our apartments are centrally located in the heart of Seville. While this provides excellent access to the city´s attractions, it can also mean that there´s some street noise, particularly in the rooms facing the street.
We appreciate your input and will continue to work on making our guests´ experiences as comfortable as possible. If you decide to stay with us again, we hope you have a great visit to Seville, and we´d be happy to welcome you back.
Kind regards,
Quality Department
Réponse du service qualité
Dear Coralie,
We greatly appreciate your positive review. It´s gratifying to know you enjoyed your stay. Your remarks inspire us to continue delivering outstanding service.
Kind regards,
Quality Department
The check in process was not smooth and all over messages. Staff provided the wrong codes for access
Réponse du service qualité
Dear Corinne,
Thank you for taking the time to share your feedback.
We´re glad to hear that you enjoyed the great location and the spaciousness of the apartment. However, we are genuinely sorry to learn about the issues you faced during the check-in process. We set high standards for our check-in procedures, and it´s disheartening to hear that this aspect fell short of your expectations. It is certainly not the level of service we aim for, and we sincerely apologize for any inconvenience this may have caused you.
We value your input as it helps us identify areas for improvement. Rest assured that we will investigate what went wrong during your check-in and take the necessary steps to prevent such occurrences in the future.
We appreciate your understanding, and we hope you would consider staying with us again in the future, giving us an opportunity to provide you with a more seamless experience.
Kind regards,
Quality Department
Fab location great apartment
Nothing
Réponse du service qualité
Dear Barbara,
Thank you so much for your positive review, highlighting the convenience of our location. We´re truly grateful for your kind words and thrilled to hear that you found our location to be advantageous.We look forward to the privilege of welcoming you back in the near future.
Kind regards,
Quality Department
Réponse du service qualité
Dear Daniele,
We appreciate your review of our apartment in the center of Seville. On the other hand, we are located in the Arenal neighborhood, one of the city´s historic districts, which means we are in an area with restrictions and difficulties for installing elevators. We apologize for any inconvenience this may have caused, especially if you were traveling with young children. However, we are pleased to hear that the apartment met your expectations in terms of layout and comfort.
We hope you enjoyed your stay in Seville and had the opportunity to explore the city´s wonders, such as the Cathedral and the Giralda, which are just a short walk from our apartment. Thank you for your recommendation and for choosing us for your visit to Seville. We look forward to welcoming you back in the future.
Kind regards,
Quality Department
We were 4 people and there was not enough body soap and shampoo
Réponse du service qualité
Dear Prezioso,
We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Accueil très agréable, l’emplacement est fabuleux et la vue depuis la terrasse sur la cathédrale et la giralda est exceptionnelle
Nous avons tout aimé
Réponse du service qualité
Dear Raphael,
On behalf of the entire team, we want to express our sincere gratitude for your valuable comment about your stay with us. We are pleased to know that we met your expectations and that you enjoyed a pleasant experience. Your opinion is very important to us and helps us stay focused on our commitment to quality and customer satisfaction. We hope to have the opportunity to welcome you back in the future and continue to provide you with exceptional service.
Kind regards.
Jose L.H. Campos
Quality Department Manager
I would love to be able to just grab the keys myself on arrival, but that is a minor, personal preference.
Réponse du service qualité
Dear Daniel,
Your generous feedback is deeply appreciated and important to us. It´s always heartening to hear that our guests had a great experience and enjoyed their stay. We strive to provide quality service and we´re looking forward to the opportunity to serve you again.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Marisol:
Nos gustaría hacerle saber lo agradecidos que estamos por su generoso comentario sobre su estadía en nuestro apartamento. Nos esforzamos por asegurarnos de que cada huésped tenga una experiencia excepcional durante su estancia con nosotros, y su comentario positivo es un testimonio valioso de nuestro trabajo duro. Su opinión es muy importante para nosotros y esperamos tener el placer de servirle nuevamente en el futuro cercano.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Virginia, Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your time at our apartment and appreciate your positive feedback. We apologize for any inconvenience caused during your stay and assure you that we will take the necessary steps to address your concerns. Thank you again for your review, and we look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Great place and amazing location. Paola was great and very helpful. We loved it.
Réponse du service qualité
Dear Slavko,
We extend our sincerest gratitude for selecting our apartment as your accommodation choice. Your oppinion means a lot to us, and we genuinely hope that your stay exceeded your expectations. We would be delighted to have you as our guest once more in the future. Please don´t hesitate to reach out if there is anything we can do to ensure your next visit is even more enjoyable.
Jose L.H. Campos
Quality Department Manager
L´appartement est merveilleusement situé, il est très élégant et confortable, climatisé, spatieux, la terrasse est superbe
Réponse du service qualité
Dear Oriane,
We are thrilled that you had a pleasant stay in Seville and that you enjoyed the many benefits of the apartment such as the terrace. Thank you for your kindness when writing this review. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Kristen,
thank you for your kind words about your stay at our apartment. It´s truly rewarding to know that our attention to detail and outstanding service helped make your experience a memorable one. We look forward to welcoming you back soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Eric,
We want to take the opportunity to thank you for taking the time to review us after your stay in Seville and for highlighting the benefits of the apartment. We will be delighted to welcome you back again soon.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Estimada Adriana:
Le damos las gracias por esta maravillosa opinión. Ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Jose L.H. Campos
Director de Calidad
Réponse du service qualité
Dear Jerome,
First and foremost thank you for making us your choice apartment for your stay in Seville. We work hard every day to provide quality accommodations and it brings us great joy to know that we have succeeded. We look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Jared,
We are delighted that you came back home with wonderful memories of your stay and our services. We work hard to achieve that goal and it is our pleasure to read your comments. Thank you once more.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ekaterina,
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice for your visit to Seville. We look forward to welcoming you back again very soon.
Jose L.H. Campos
Quality Department Manager
Nothing
Réponse du service qualité
Dear Osama,
We first would like to thank you for making our Arfe Terrace II apartment your preferred choice for your holidays in Seville, it is always a pleasure to welcome back our most loyal guests. Thank you for this heartwarming review of your stay with us, we look forward to your next visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Marielle, Firstly we would like to thank you for choosing our apartment for your holidays and for the review you shared, all of your kind words about your stay with us are great to hear. We hope you give us the opportunity to welcome you again in the near future.
Jose L.H. Campos
Quality Department Manager
everything was very good
a bit noisy at night in the inner courtyard
Réponse du service qualité
Dear Meghan, we thank you for this wonderful review, it has been a pleasure for us to read it and we would love you to come back to enjoy more memorable days with us.
Aija T.
Quality Department
Réponse du service qualité
Estimado Mario, muchas gracias por sus comentarios. Siempre es un placer saber que nuestros huéspedes se fueron a casa con grandes recuerdos vacacionales y han disfrutado de su estancia en nuestra propiedad.
Esperamos verle en sus futuros viajes a Sevilla.
Aija T.
Departamento de Calidad
Réponse du service qualité
Dear Katarzyna, thank you very much for staying with us and taking the time to share your feedback.
We would love to see you again in the future.
Aija T.
Quality Department
Réponse du service qualité
Dear Luis, we are excited to know you had a great stay with us. Thank you for taking a moment to highlight our lovely property and exceptional service. It would be a pleasure to welcome you back anytime you plan a visit to Seville.
Aija T.
Quality Department
Réponse du service qualité
Thank you very much for your feedback, Sebastien. It is a pleasure that you liked our apartment with a privileged location.
We hope you have had a pleasant stay and you will choose us again to stay in Seville in the future.
Aija T.
Quality Department
Réponse du service qualité
Thank you very much for spending a few minutes to share your opinion with us.
We are delighted to know that you had a pleasant stay with us and we would like to have the opportunity to meet you again very soon.
Aija T.
Quality Department
Casa mesmo no centro de Sevilha junto à catedral. A casa tem todas as comodidades, camas confortáveis e um terraço que permite descansar ou tomar uma refeição enquanto se apanha sol com uma boa vista para a catedral.
Não nos incomodou nada mas para gestão de expectativas há dois pontos a saber: a casa fica num segundo andar com acesso por escadas e à noite ouve-se algum ruido da rua uma vez que a casa é mesmo no centro, junto a restaurantes e bares.
Réponse du service qualité
Thank you very much for your positive feedback regarding your stay. We highly value your time and your comments.
We hope to have the opportunity to welcome you back on your next visit to Seville.
Aija Teilane
Quality Department
Réponse du service qualité
Estimada Julieta
Es para nosotros una enorme satisfacción saber que fuimos capaces de superar sus expectativas. Muchas gracias
Saludos
Ana García, Dpto. de calidad
Réponse du service qualité
Dear Jacquelie, we always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Arfe apartment with us and our guest. Thank you, Ana García Dpto. de calidad
Muy buena locación. staff muy amigable. Limpio y la terraza es muy bonita.
Réponse du service qualité
Querido Ricardo, nos encanta leer comentarios tan positivos, nos da fuerza para seguir haciéndolo bien, muchas gracias. Atentamente, Ana García, Dpto. de calidad
Det ene soveværelse var meget lille, uden skab og uden badeværelse
Hay muchos bares en la zona y no está bien insonorizado. Puedes oír las conversaciones. Una limpieza a los sofás no le vendría mal ☺️. No tiene ascensor y las maletas hay que subirlas a mano.
Réponse du service qualité
Estimada RRR, Desde Genteel Home le damos las gracias por compartir su opinión sobre su estancia en Sevilla. Agradecemos que le haya gustado la localización así como la distribución del apartamento , nuestro objetivo es proporcionar a nuestros huéspedes habitaciones impecables, atractivas y amplias, estamos muy contentos de saber que le gustó. Hacemos todo lo posible para asegurar que los niveles de ruido siempre se mantienen dentro de los límites razonables, pero al tratarse de una zona en el casco histórico de Sevilla, a veces, es complicado controlarlo durante las horas permitidas. Agradecemos su sugerencia con respecto a la limpieza de los sofás, no contábamos con esa información y de haberlo sabido habríamos actuado de forma inmediata. De nuevo, sentimos las molestias. Esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas. Fátima Roca-responsable Dpto. de calidad
Réponse du service qualité
Dear J.M. Kooreman, We would like to thank you for your preference in selecting our apartments for your holidays in Seville, as well as for taking the time to tell us about your recent experience among us. We´re sorry but we couldn´t let them out later and couldnt leave their bags in the apartment. We had customer entry that same day and wanted to meet the schedules for the arrival of new guests. We´ll be waiting for you very soon. Fátima Roca-chief of Customer Service.
Réponse du service qualité
Thank you for your review! We are very happy to read your words and of course we will be glad to host you again in the future. We take note about your suggestions in order to improve. Fátima - responsable de calidad de Genteel Home
Le salon de jardin de la terrasse est un peu endommagé.
Location, roof top terrace
Stairs
La posizione. A 2 minuti a piedi dalla cattedrale
Il rumore ma soprattutto l odore di cibo che arrivava nella camera da letto del ristorante che c era sotto.
logement très bien situé à coté du centre historique; beaucoup d´endroits pour prendre le petit déjeuner à l´extérieur ainsi que les autres repas(peu cher) tram à proximité ainsi que le fleuve pour des ballades à vélo équipement cuisine correcte pour ceux qui veulent prendre leur repas dans l´appart- marché pas très loin
une seule grande chambre parfaite avec rangement, l´autre était de 7 m2 avec 2lits aucune possibilité d´y mettre une valise ; le canapé du salon pour une 5ème personne pas confortable et dans le passage literie globalement pas très confortable et pas nette les volets intérieurs qui semblaient magnifiques sont en plastique et avec le soleil qui tape intouchable! sans la clim pas supportable Escalier pour accéder à l´appart ainsi qu´à la terrasse très raide: mieux vaut être en bonne forme terrasse avec meubles vétuste, parasol à moitié cassé, bruit épouvantable de la clim vaisselle en partie sale Une bouteille d´eau fraiche à l´arrivée aurait été un plus
Réponse du service qualité
Chère Claude, merci pour ton commentaire. Nous sommes désolés que l´appartement n´ait pas répondu à vos attentes. Nous examinerons tout ce que vous mentionnez pour le réparer et améliorer le séjour de nos clients. Nous espérons que malgré tout, vous avez apprécié votre séjour à Séville. Salutations
Una camera era senza armadio e possibilità di sistemare i vestiti, il 5 posto letto è nel divano un pochino scomodo.
Letti scomodi in una stanza piccolissima Non si riusciva a dormire per il rumore Scomodo per portare valigie due piani senza ascensore
Réponse du service qualité
Dear Marina, thank you for your comment. We are sorry that you have not been able to rest well due to the outside noise, but keep in mind that the apartment you stayed in is located right in the center of the city, and that your stay was on weekend and during the high season, so that it is normal to perceive more noise than normal. We are sorry that the apartment has not met your expectations, and we hope that on another occasion we can offer you a better experience in this or another of our many apartments. Regards
Uncomfortable beds in the smaller bedroom (probably ok for children or up to 50 kg persons) Noisy until early hours but perhaps this is unavoidable if you decide to stay in the old town).
Not enough towels
Réponse du service qualité
Dear Karina, thank you for your comment. We are glad to know that you liked the apartment, especially his central location, cleanliness and complete equipment. About the towels, we always leave a hand towel and a shower towel per person for your stay. In addition, the apartment has a washing machine if you need to wash them during your stay. We hope that despite this, you have enjoyed the city. Regards
Zu wenig Ablagemöglichkeiten im Bad und im Zimmer ohne Schrank.
The location was perfect, so close to all the shopping, sights and restuarants!
Car parking is a bit far - about a ten minute walk so make sure you drop off your luggage at the apartment first before parking.
La pulizia della terrazza potrebbe essere migliorata.
Algo ruidoso por la noche
Réponse du service qualité
Thank you for taking the time to let us know your thoughts about our apartment. We are glad to know that you liked the location, in the very city center of Seville. Like in every big city, the most central and popular streets are always filled with life; that is why you noticed noise around you, but hopefully, nothing trully unconfortable. Regarding the issue you wrote about the towels, this is the first news we hear about this. For this matter, we have an 24h incident service, explained in the check-in, and be sure we would have fixed it if we had know you had any kind of problem. We hope to see you again someday in the city. It will be a pleasure to assist you again.
We stayed in July 2017 with the weather sunny every day and the temperature between 36c and 42c in the day and 26c to 30c by night, so we were very happy with the roof terrace for late afternoon sunbathing and the aircon in the main rooms.
It has all the amenities one would expect and is an excellent size for two people, would be ideal for 2+2 or a small family but in our opinion, a stretch to house six adults comfortably.
Everything you want to see or visit is accessible on foot within minutes and the Mini-Mart is only five mins walk from the apartment with a good selection of food, drink, etc. at reasonable prices.
As regular travellers to European cities, this was our first time to Seville which is a food lover’s destination with restaurants and bars pricing noticeably lower than Madrid, Valencia or Palma. We will return to Seville in 2018 and definitely book this apartment again.
The kitchen had everything we could have needed. The washing machine was easy to use, and we liked that we could hang dry clothes up on the terrace. There was even washing detergent.
Beds were a bit hard, as is usually the case in Europe, but didn´t impede on our sleep.
The apartment is on a quiet street, close to a nice supermarket and a pharmacy. Plenty of restaurants and shops around. As a woman, I felt safe walking around alone in the evening. Even though the catedral is very close, the neighborhood had a homely, local feel. Not overcrowded by tourists.
Plus, we could easily walk to all the major attractions. Very central.
One thing that may be a problem for some (but not us), the apartment is up 2 flights of stairs, with no elevator. To get to the terrace, there´s another staircase, from inside the apartment.
The terrace is lovely, although way too hot during a summer day! Very nice at night though.
Service from the company was excellent!! Speedy email response! Reasonable rates.
We LOVED our little apartment in Seville, and simply did not want to leave!
We´ve got loads of experience renting apartments in Europe, and this one was one of the bests!
Do not hesitate!
The apartment itself is clean and has aircon in the lounge and both bedrooms which you definitely need in the heat! The lounge is a great space, with comfortable seating and a nice dining table which we used a lot during our stay. The master bedroom has loads of storage.
There is some room for improvement: the second bedroom in particular was a bit disappointing. There are no shelves or warbdrobes in there (as there isn´t any space!), so it is literally a room with 2 single beds in and a small chair. One of the beds appeared to be a fold out bed - though full size - but was quite creaky and felt a bit unstable.
The kitchen was adequately equipped, but considering that the apartment can accommodate up to 6, it was disappointing not to have some bigger pans. There were four of us staying and to cook pasta, we had to do it in two batches as the pans were too small.
Also, it would be good to have a full length mirror somewhere in the apartment and a bin in the bathroom.
These were relatively minor points and didn´t spoil our stay here so would definitely still recommend it.
Réponse du service qualité
Dear Parikh, Thank you very much for taking the time to evaluate your stay in our apartment. We are glad that you had great stay and enjoyed the perfect location. All our apartments are fully equiped, we are sorry to hear that there were some details that didn´t meet your expectations. We always try to make our guests to feel comfortable during their stay. We appreciate your suggestions very much and will consider them to keep improving our services. Hope welcoming you again in our apartments in near future.
Ubicación ideal. Todo perfecto. Repetiremos.
Réponse du service qualité
Dear Mylo, thank you for your kind words. It´ll be a pleasure for us as well having you as a customer and we really hope to see you soon. I just wanted to point out that the centre of Seville in general is lively. Only the living room and small bedroom overlooks Arfe street, the main bedroom overlooks an interior patio. In any case the living room and bedroom are well aislated and there isn´t any bar or pub just down the property so noise shouldn´t bother tenants in general even without a noise machine.
Excellents moments passés dans cet appartement idéalement situé avec une vue imprenable sur la cathédrale.
Merci à toute l´équipe pour tout nous reviendrons les yeux fermés!
Merci à Maria pour son accueil et ses conseils.
The living/dining area is spacious with two comfortable sofas (which I believe could be made into a bed) and a large dining table. The kitchen is more than adequate and well supplied with utensils, dishes, cutlery and equipment.
The master bedroom faces a courtyard and is a good size with plenty of storage and a queen bed. The secondary bedroom facing the street is compact and has a comfortable single bed which has a second single that can be pulled out from beneath. It really can only be set up as two single beds as when pushed together there was no means of disguising the join and they are made up separately. When both beds are made up it is a tight squeeze and there are no drawers or storage in the room. As a single room it is fine, as you can live out of your suitcase; however, two people will struggle. The big pluses were air conditioning in the room, as all the rooms are and windows that are very soundproof. All the rooms have excellent solid shutters to make the rooms pitch black even during the day if you want to snooze.
The bathroom was large and spotlessly clean and adequate linen is provided. The roof top deck is great with lots of seating, cushions and an umbrella, as well as a bit of view of the cathedral. The location is perfect with easy walking distance to the cathedral and many excellent restaurants in the immediate vicinity. The area is quite quiet and the windows easily deal with any street noise.
Overall I am very happy with our stay and will gladly return.
We highly recommend this apartment.
We stayed with 4 adults.
The entire apartment was clean and it is decorated with taste. Also the beds were really comfortable and we liked the open-concept kitchen because we love spending time together as a family.
I would recommend this apartment to anyone who wants to have an unforgettable stay in Seville.
La salle de bain est complètement équippé et les vues sont inoubiables, parce qu¡on puvait voir la Cathédrale de Séville sans problème, avec aucun bâtiment qui nous gênait de la voir.
Je recommends a tout le monde d´y aller et de profiter le séjour à Séville dans cet appartement.
Great terrace with private access.
Had an espresso coffee maker - would have been nice to have a regular coffee maker.
Recommend that you advise your clients to make sure the front door is unlocked before leaving the keys in the apartment on departure.