Cet appartement exclusif est situé dans un bâtiment historique qui a été entièrement rénové sans perdre une partie de son essence. Il est situé sur la Rue Santa Patrona à quelques mètres de la cathédrale, de la Giralda et de la Torre del Oro.
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Appartement Santas Patronas I
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Réponse du service qualité
Dear Niña,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Nell’appartamento vi è un forte odore umidità dovuto (immagino) alle travi del Soffitto. Essendo al piano strada inoltre anche l’apertura delle finestre non sempre è possibile e questo non facilita l’aerazione. Suggerisco di munire l’appartamento con dei profumatori per ambiente
Réponse du service qualité
Dear Barbara,
Thank you for your detailed feedback. We are delighted to hear that you appreciated the excellent location and furnishings of our apartment. It is great to know that it met all your needs for a short stay and that you found the nearby luggage storage very convenient. We are also pleased to hear that you found our service attentive and responsive to your requests.
Regarding the issue with the smell in the apartment, we apologize for any discomfort this may have caused. This issue can sometimes be influenced by external factors such as the weather. However, we take your comments seriously and will thoroughly investigate the situation to determine if corrective measures are necessary. In the meantime, we will consider your suggestion to equip the apartment with air fresheners to improve the ambiance.
We appreciate your valuable feedback and look forward to the opportunity to host you again, ensuring a more pleasant experience.
Quality Department.
Réponse du service qualité
Dear Maxim,
Thank you for your lovely review. It was an honor to have you as our guest, and we´re thrilled to know we could contribute to a memorable stay. We eagerly await your return visit.
Réponse du service qualité
Dear Laura,
Thank you for the thoughtful feedback on your recent stay. It is incredibly rewarding to hear such kind words, which make our efforts worthwhile. Your satisfaction is our highest aim, and we look forward to the privilege of hosting you in our apartment again.
Emplacement parfait, au cœur du centre-ville, la décoration, appartement très bien équipé
Dommage que le canapé-lit n’ait pas été fait à notre arrivée. Suggestion : mettre des torchons à la place du sopalin
Réponse du service qualité
Dear Audrey,
Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our location perfect, right in the heart of the city center, and that you appreciated the decoration and the well-equipped apartment.
Regarding the sofa bed not being prepared upon your arrival, we apologize for any inconvenience this may have caused. Please understand that we do not automatically prepare the sofa bed unless requested in advance by the guest. This is because we respect that each guest may have different preferences or plans for the use of the sofa bed upon their arrival. However, we are more than happy to prepare the sofa bed upon request with prior notice. We will also take note of your suggestion regarding providing kitchen towels instead of paper towels.
Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.
Quality Department.
Réponse du service qualité
Dear Catherine,
Thank you for your kind feedback. We´re delighted to hear that you enjoyed our lovely apartment in a nice area close to the main attractions. It´s great to know that you found the hosts easy to contact and that the rooms were decorated to your liking, providing a relaxing atmosphere. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future.
The location is excellent. In the center, within walking distance of most sights, yet quiet enough. The decor is nice. Comfortable beds. Spacious for 2 guests. Kitchen is well equipped for those who like to cook themselves. Code for the doors is useful, so you can´t forget or lose a key.
In the bathroom there are several moisture spots, both at the bottom of the walls from the ground and at the top of the ceiling. There are a lot of eel hole motts in the bathroom, which is a sign of a sewer problem, this is anything but pleasant. The whole apartment has a smell like a damp basement or sewer, so not pleasant. The ceiling light in the bathroom was broken. It´s pretty dark inside, too. You have to keep the lights on.
Réponse du service qualité
Dear Veerle,
Thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed our excellent location, the comfortable beds, and the well-equipped kitchen. It’s wonderful to know that you appreciated the convenience of the door code system and the overall decor of the apartment.
However, we regret to learn about the issues you encountered during your stay. We sincerely apologize for any discomfort these issues may have caused you. Had we been made aware of these concerns during your stay, we would have been more than happy to address them promptly and provide an appropriate solution to ensure your comfort.
Your feedback is invaluable to us, and we will investigate these issues thoroughly and take the necessary steps to prevent them from recurring in the future.
Thank you once again for your constructive comments. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant and enjoyable experience.
Quality Department.
Réponse du service qualité
Estimada María del Carmen:
Agradecemos mucho que haya compartido su reciente estancia con nosotros. Es un placer saber que nuestro apartamento le pareció lindo. Sin embargo, lamentamos el inconveniente que nos menciona respecto a la humedad y al polvo encontrado. Estas situaciones no reflejan los estándares de calidad y limpieza con los que estamos comprometidos a ofrecer, por lo que le pedimos disculpas al respecto. Le aseguramos que tomaremos nota de su comentario para realizar las mejoras pertinentes y poder ofrecer a todos nuestros huéspedes el mejor de los servicios. Gracias por elegirnos, y esperamos darle la bienvenida de nuevo en el futuro.
Réponse du service qualité
Dear Matthieu,
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you enjoyed the apartment´s central location, tasteful decoration, and well-equipped amenities.
While we understand that preferences regarding natural light can vary among individuals, rest assured, we will explore ways to enhance the brightness of the apartment to ensure the satisfaction of all our guests. Regarding the humidity, it is important to note that it can sometimes be influenced by the climate, however, we will take note of your feedback and review any necessary improvements to address this issue.
Despite these minor concerns, we are thrilled that you loved your stay and would wholeheartedly recommend our apartment. We look forward to welcoming you back without hesitation.
Réponse du service qualité
Dear Laura,
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our apartment. Your positive comments are truly appreciated and we look forward to welcoming you back soon.
Réponse du service qualité
Estimada Lucila:
Agradecemos sinceramente sus amables palabras sobre nuestro apartamento y su ubicación privilegiada. Nos complace saber que pudo disfrutar de la belleza del lugar y que a pesar de la celebración de Semana Santa, el interior del apartamento ofrecía un ambiente tranquilo y sereno. La satisfacción de nuestros huéspedes es nuestra prioridad, por lo que nos alegra saber que recibió una excelente atención por parte de nuestros equipo. Esperamos poder recibirle nuevamente en el futuro y brindarle otra experiencia memorable. Gracias por elegirnos.
Réponse du service qualité
Estimada Clara:
Agradecemos sinceramente sus amables palabras y por compartir su experiencia con nosotros. Nos complace saber que el departamento cumplió con sus expectativas y que disfrutó de su hermosa decoración y comodidades, así como de su ubicación privilegiada cerca de la ciudad vieja y del río, lo que facilita el acceso al transporte público. Nos alegra saber que la comunicación con nuestro equipo fue impecable y que estuvieron siempre dispuestos a ayudar durante su estancia. Tomamos nota de sus comentarios sobre el espacio y la disposición de las camas en el dormitorio. Consideraremos sus sugerencias para mejorar la experiencia de nuestros huéspedes en el futuro. Una vez más, gracias por su visita y esperamos tener el placer de recibirle nuevamente en el futuro.
Réponse du service qualité
Dear Beverley,
Thank you so much for your kind words. We´re delighted to hear that you enjoyed your stay in our beautiful apartment located in a historic building. It´s fantastic to know that you found it well-equipped for guests and conveniently located near points of interest and bike rental stations. We truly appreciate your recommendation and hope to welcome you back again in the future.
L´emplacement était parfait et m´a permis de visiter Séville à pied! Plusieurs commerces autour permettant de manger et de faire quelques achats. L´appartement est superbement décoré et aménagé, confortable et bien équipé. Les hôtes répondent rapidement si on a besoin. Comme je faisais du télétravail, j´étais contente de la performance du wifi.
Au début j´ai reçu les instructions uniquement en espagnol, ce qui fait que j´ai eu de la difficulté à comprendre le fonctionnement des équipements de l´appartement au début. Si j´avais une critique à faire, ce serait de rafraichir la salle de bain. Tout le reste de l´appartement est impeccable, très bien aménagé et décoré, mais la salle de bain est très sobre et démontre clairement des signes d´infiltration d´eau.
Réponse du service qualité
Dear Isabelle,
Thank you for your recent stay in our beautiful apartment in Seville and for taking the time to share your feedback. We are delighted to hear that you enjoyed the perfect location, the comfort, and the amenities provided during your stay.
We apologize for any inconvenience caused by initially receiving instructions only in Spanish. Typically, we provide instructions in English as well, and we regret if this was not the case during your stay. Your feedback is valuable, and we will ensure that all guests receive clear instructions in their preferred language going forward.
Regarding your suggestion to refresh the bathroom, we appreciate your input and will take it into consideration for future improvements. Our aim is always to provide a pleasant and comfortable stay for our guests, and your feedback helps us in achieving this goal.
We hope to have the opportunity to welcome you back for another enjoyable stay in Seville.
Warm regards,
Quality Department
Réponse du service qualité
Dear Katia,
Thank you for your wonderful review. We´re thrilled to hear that you found our apartment stunning and enjoyed its fantastic location. It´s fantastic that you appreciated the peacefulness of the area while still being within walking distance of all the sights, markets, and restaurants. We´re glad that the check-in process was convenient for you and that our hosts were readily available to assist whenever needed. We´re delighted that you loved your stay and we can´t wait to welcome you back again soon.
Réponse du service qualité
Dear Pfeiffer,
Thank you for acknowledging the central location of our apartment in your review. We believe location is key to a memorable stay and are delighted you found it convenient. We appreciate your feedback and look forward to welcoming you back in the future.
Réponse du service qualité
Dear Jeff, Thank you for sharing your positive feedback about your stay with us. We´re thrilled to hear that you found our location to be perfect and the electronic codes for building and home entry convenient. Your tip for the door entry is much appreciated, and we will make sure to communicate this helpful hint to future guests. It´s wonderful to know that our proximity to various attractions, bakeries, and shopping contributed to a great time in Seville. We´re grateful for your kind words, and we hope to have the pleasure of hosting you again for another enjoyable stay.
Réponse du service qualité
Dear Katie,
We are grateful for your positive review highlighting our apartment´s central location. It´s heartening to know that you found it to be advantageous during your stay. Thank you for your feedback and we eagerly await your next visit.
The location is excellent - close to tapas bars, attractions, and the river!
Depending on who is also staying in the building, the outside can smell very strongly of cigarettes which made it hard to line dry our clothing or enjoy the patio.
Réponse du service qualité
Dear Sarah,
We want to extend our appreciation for choosing our property and for taking the time to share your feedback. Your comments are highly valuable to us as they assist us in providing an even better experience for our guests.
We are delighted to hear that you enjoyed your stay and that you found our property to be in a great location, with easy access to tapas bars, attractions, and the river. We strive to offer our guests a convenient and enjoyable experience.
However, we sincerely regret the inconvenience caused by the smell of cigarettes outside the property. We want to emphasize that this situation is dependent on other guests in the building, and we do not have control over their actions. Nevertheless, we understand the impact it had on your stay and appreciate your feedback. We will explore measures to mitigate this issue in the future.
We are looking forward to the opportunity to host you again and provide you with an even more pleasant stay.
Thank you for your trust in us.
Warm regards,
Quality Department
Réponse du service qualité
Dear Vicky, Thank you sincerely for selecting our apartment as your temporary home. We are truly grateful for your trust in us, and we hope that your stay was comfortable and enjoyable. We are excited about the possibility of hosting you again and providing you with another remarkable experience. Please know that we are committed to surpassing your expectations on every subsequent visit.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Melissa,
Thank you for your kind words! We´re delighted that you had a great stay and enjoyed the apartment´s beautiful decor and perfect location. Your recommendation means a lot to us.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Samira, We wanted to express our deepest appreciation for choosing our apartment for your recent stay. Your oppinion is highly valued, and we hope that our facilities and services met all your needs. It would be an absolute pleasure to have the opportunity to host you again soon. We remain at your service, ready to make your next visit just as memorable, if not more so.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Harry,
We sincerely appreciate your thoughtful feedback, thank you for choosing us.
Kind regards.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Renea,
On behalf of the entire team, we want to express our sincere gratitude for your valuable comment about your stay with us. We are pleased to know that we met your expectations and that you enjoyed a pleasant experience. Your opinion is very important to us and helps us stay focused on our commitment to quality and customer satisfaction. We hope to have the opportunity to welcome you back in the future and continue to provide you with exceptional service.
Jose L.H. Campos
Quality Department Manager
Réponse du service qualité
Dear Ragna,
We wish to express our deepest appreciation for your kind comment about your recent stay in our apartment. We are pleased to know that our facilities and services met your expectations and that you enjoyed a pleasant experience. We value your opinion and strive to constantly improve our services. We hope to have the pleasure of welcoming you back in the near future and offering you an even more memorable experience.
Jose L.H. Campos
Quality Department Manager