Cet impressionnant appartement de 2 chambres, situe au rez-de-chaussee, allie confort, elegance et exclusivite.
En entrant, le spacieux hall d’entree mene a un grand salon-cuisine, parfaitement concu avec climatisation et chauffage central pour garantir une temperature agreable tout au long de lannee. La cheminee electrique dans le salon cree une atmosphere chaleureuse et relaxante, ideale pour profiter de moments de detente.
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Retrouvez dans Genteel Home des appartements de luxe en location pour vos vacances. Appartements de luxe à louer dans les meilleurs quartiers de Séville, Madrid, Grenade, Malaga, Marbella, Costa del Sol, Cordoue, Gijón, Cadix et Florence tout le confort pour votre séjour de luxe sur-mesure.
Appartement Pureza
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Réponse du service qualité
Dear Marilyn,
Thank you for taking the time to share your feedback. We are pleased to know that you appreciated the apartment’s convenient location, tasteful décor, cleanliness, and the comfort of the bedding. These are all aspects we take special care of to ensure our guests enjoy a pleasant and comfortable stay.
Regarding the check-in process, we would like to clarify that many accommodations today operate with automated systems. This is a widely used and appreciated solution in the vacation rental sector, as it offers guests greater flexibility and autonomy, allowing them to check in at their preferred time without needing to coordinate with a host in person.
That said, we find it difficult to understand how this could be perceived as a lack of support, especially given that we provide a dedicated customer service team available 24 hours a day. This team is here precisely to assist our guests and promptly resolve any questions or issues that may arise, including help with the use of appliances. Had we been made aware of these concerns during your stay, we would have taken immediate steps to address them and ensure that your experience was as comfortable and enjoyable as possible.
With regard to the presence of insects, we sincerely regret any inconvenience this may have caused. Please note that our company performs regular pest control to prevent the appearance of unwanted insects in our apartments. However, external factors such as weather conditions, particularly extreme heat or humidity, can occasionally contribute to their presence. We apologize once again and assure you that we have taken note of your comments in order to review the situation and further reinforce our preventive measures.
We are sorry that your overall impression of the stay was not more positive. Nonetheless, we hope you will consider giving us another opportunity in the future to provide you with a smoother and more enjoyable experience.
Réponse du service qualité
Dear Maureen,
Thank you for your kind review. We are delighted that you had such a wonderful stay and that the apartment exceeded your expectations in terms of comfort, cleanliness, and location. It’s great to know you enjoyed the peacefulness of the master bedroom and the authentic atmosphere of the neighborhood, with its cultural and culinary offerings. We also truly appreciate your kind words about our team. It would be a pleasure to welcome you again in the future.
Quality Department
Réponse du service qualité
Dear Anita,
Thank you for your thoughtful and detailed review. We are delighted to hear that you enjoyed your month-long stay in our apartment and that you appreciated its modern design, quiet location, and proximity to the vibrant heart of Triana and Seville. It’s wonderful to know that you immersed yourself in the local atmosphere, from the lively market and charming cafes to the cultural experiences and joyful street scenes.
We are also pleased that our team’s recommendations and responsiveness contributed positively to your stay. Your feedback regarding the cleaning service is very valuable, and we will certainly take it into account to enhance our guests´ experience. Additionally, we understand that street-facing rooms may be more exposed to city sounds, and we appreciate your comments on this aspect. We will review the situation to ensure that any potential noise disturbances are addressed.
Thank you for your visit.It was a pleasure hosting you, and we hope to welcome you again in the future to offer you an even more pleasant stay.
Réponse du service qualité
Estimada Lola:
Le agradecemos sinceramente su comentario tan positivo. Nos alegra enormemente saber que considera nuestro apartamento como el mejor en el que se ha alojado. Su satisfacción es nuestra mayor recompensa y nos motiva a seguir ofreciendo un servicio de calidad y espacios acogedores para nuestros huéspedes.
Esperamos tener el placer de recibirla nuevamente en el futuro y poder ofrecerle otra experiencia espectacular.
Departamento de Calidad